ANALISIS PENERIMAAN SISTEM INFORMASI KEPEGAWAIAN PENGARUHNYA TERHADAP KINERJA PENGGUNA MENGGUNAKAN TECHNOLOGY ACCEPTANCE MODEL (Studi Kasus : Pusat Sumber Daya Geologi, Bandung)
TUGAS AKHIR
Disusun sebagai salah satu syarat untuk kelulusan Program Studi Strata 1
oleh : Syachriani Syam Nrp. 12.304.0326
PROGRAM STUDI TEKNIK INFORMATIKA FAKULTAS TEKNIK UNIVERSITAS PASUNDAN BANDUNG 2014
DAFTAR ISI ABSTRAK ......................................................................................................................................... i KATA PENGANTAR ....................................................................................................................... ii DAFTAR ISI ..................................................................................................................................... ii DAFTAR GAMBAR ........................................................................................................................ vi DAFTAR TABEL............................................................................................................................ vii DAFTAR LAMPIRAN ................................................................................................................... viii BAB I PENDAHULUAN ................................................................................................................ I-1 1.1 Latar Belakang ....................................................................................................................... I-1 1.2 Rumusan Masalah .................................................................................................................. I-2 1.3 Tujuan.................................................................................................................................... I-2 1.4 Lingkup Masalah.................................................................................................................... I-3 1.5 Metodologi Penelitian ............................................................................................................ I-3 1.6 Sistematika Penulisan ............................................................................................................. I-4 BAB II TINJAUAN PUSTAKA ..................................................................................................... II-1 2.1 Sistem Informasi ................................................................................................................... II-1 2.1.1 Definisi Sistem ............................................................................................................... II-1 2.1.2 Definisi Informasi ........................................................................................................... II-2 2.1.3 Definisi Sistem Informasi ............................................................................................... II-2 2.2 Sumber Daya Manusia (SDM) ............................................................................................... II-3 2.3 Penerimaan Pengguna Terhadap Sistem Teknologi Informasi ................................................ II-4 2.4 Mandatory dan Voluntary Use ............................................................................................... II-5 2.5 Technology Acceptance Model (TAM).................................................................................. II-6 2.6 Information System Success Model ....................................................................................... II-7 2.7 Penerimaan Pengguna (User Acceptance) .............................................................................. II-8 2.8 Persepsi Kemanfaatan (Perceived Usefulness) Pengguna ..................................................... II-10 2.9 Persepsi Kemudahan Penggunaan (Perceived Ease of Use) .................................................. II-11 2.10 Kinerja Individual (Performance) ...................................................................................... II-12 2.11 Ringkasan Penelitian Terdahulu......................................................................................... II-13 2.12 Structural Equation Modeling (SEM)................................................................................. II-14 2.12.1 Definisi SEM .............................................................................................................. II-14 2.12.2 Variabel dan Model SEM............................................................................................ II-14 2.12.3 Keuntungan SEM ....................................................................................................... II-15 2.12.4 Tahapan Penelitian dalam Prosedur SEM .................................................................... II-15 2.12.4.1 Spesifikasi Model (Model Spesification) .............................................................. II-16 2.12.4.2 Identifikasi (Identification) ................................................................................... II-16
2.12.4.3 Estimasi (Estimation) ........................................................................................... II-16 2.12.4.4 Uji Kecocokan (Testing Fit) ................................................................................. II-16 2.12.4.5 Respesifikasi (Respesification) ............................................................................. II-18 2.12.5 Uji Hipotesis ............................................................................................................... II-19 2.13 Populasi dan Sampel.......................................................................................................... II-20 2.14 Metode dan Instrumen Pengumpulan Data ......................................................................... II-21 BAB III OBJEK DAN METODOLOGI PENELITIAN ................................................................. III-1 3.1 Profil Tempat Penelitian ...................................................................................................... III-1 3.1.1 Sejarah Pusat Sumber Daya Geologi ............................................................................. III-1 3.1.2 Strukur Organisasi Pusat Sumber Daya Geologi ............................................................ III-2 3.1.3 Visi dan Misi Instansi ................................................................................................... III-2 3.1 4 Tugas dan Fungsi Pusat Sumber Daya Geologi ............................................................. III-3 3.2 Analisis Kebutuhan Untuk Model Pengukuran..................................................................... III-3 3.2.1 Variabel-Variabel Penelitian ......................................................................................... III-3 3.2.1.1 Variabel Konstruk Pada Dimensi Penerimaan SIPEG ............................................. III-4 3.2.1.2 Variabel Konstruk Pada Dimensi Persepsi Kemanfaatan SIPEG ............................. III-4 3.2.1.3 Variabel Konstruk Pada Dimensi Persepsi Kemudahan Penggunaan SIPEG ........... III-5 3.2.1.4 Variabel Konstruk Pada Dimensi Kinerja Pengguna ............................................... III-5 3.2.2 Kerangka Pemikiran Teoritis ........................................................................................ III-5 3.2.3 Hipotesis Pengaruh Persepsi Kemanfaatan (Perceived Usefulness) SIPEG terhadap Penerimaan (Acceptance) SIPEG .......................................................................................... III-6 3.2.4 Hipotesis Pengaruh Persepsi Kemudahan Penggunaan (Perceived Ease of Use) SIPEG terhadap Penerimaan (Acceptance) SIPEG ............................................................................ III-6 3.2.5 Hipotesis Pengaruh Penerimaan (Acceptance) SIPEG terhadap Kinerja (Performance) .. III-6 3.3 Perancangan Penelitian ........................................................................................................ III-7 3.3.1 Desain Kuesioner.......................................................................................................... III-7 3.3.2 Waktu dan Tempat Penelitian ....................................................................................... III-7 3.3.3 Penentuan Jumlah Sampel ............................................................................................ III-7 3.3.4 Teknik Pengambilan Data ............................................................................................. III-8 BAB IV HASIL PENELITIAN ..................................................................................................... IV-1 4.1 Deskripsi Tempat Penelitian ................................................................................................ IV-1 4.2 Profil Responden Penelitian ................................................................................................. IV-1 4.3 Analisis Data ....................................................................................................................... IV-4 4.3.1 Frekuensi Jawaban Responden ...................................................................................... IV-4 4.3.2 Analisis Statistik Deskriptif .......................................................................................... IV-6 4.4 Uji Kualitas Data ................................................................................................................. IV-7 4.4.1 Model Hubungan Kausalitas ......................................................................................... IV-8
4.4.2 Ringkasan Goodness of Fit Model ................................................................................ IV-9 4.4.3 Uji Validitas ............................................................................................................... IV-10 4.4.4 Uji Reliabilitas............................................................................................................ IV-11 4.4.5 Uji Hipotesis............................................................................................................... IV-11 4.4.6 Respesifikasi .............................................................................................................. IV-12 4.5 Perbandingan Hasil Uji Kualitas Data Sebelum dan Setelah Respesifikasi ......................... IV-17 4.6 Evaluasi Umum ................................................................................................................. IV-18 BAB V KESIMPULAN, KETERBATASAN DAN SARAN.......................................................... V-1 5.1 Kesimpulan .......................................................................................................................... V-1 5.2 Keterbatasan dan Saran ........................................................................................................ V-2 DAFTAR PUSTAKA ....................................................................................................................... ix LAMPIRAN .................................................................................................................................... xii
DAFTAR GAMBAR Gambar 1.1 Langkah-Langkah Penelitian ......................................................................................... I-4 Gambar 2.1 Bagian-Bagian Komponen dari Suatu Sistem [WID09] ................................................ II-1 Gambar 2.2 Karakteristik Sistem [WID09] ...................................................................................... II-1 Gambar 2.3 Hubungan Data, Informasi, dan Keputusan [WID09] .................................................... II-3 Gambar 2.4 Technology Acceptance Model [DAV89] ..................................................................... II-6 Gambar 2.5 DeLone & McLean Information System Success Model [DEL03]................................. II-8 Gambar 2.6 Model dan Skema Penelitian Oktavianti, 2007 ............................................................. II-9 Gambar 2.7 Kerangka Pemikiran Penelitian Meiky Pratama, Yesi Novaria Kunang, dan Ahmad Yani Ranius, 2012 ................................................................................................................................... II-9 Gambar 2.8 Flowchart Prosedur SEM [WIJ08] ............................................................................. II-19 Gambar 3.1 Struktur Organisasi Pusat Sumber Daya Geologi ........................................................ III-2 Gambar 3.2 Kerangka Pemikiran Teoritis ...................................................................................... III-5 Gambar 3.3 Grafik Kondisi Pegawai PSDG Per 1 Juli 2013 .......................................................... III-8 Gambar 3.4 Keadaan Pegawai Berdasarkan Penempatan ............................................................... III-8 Gambar 4.1 Perbandingan Responden Berdasarkan Golongan ....................................................... IV-2 Gambar 4.2 Perbandingan Responden Berdasarkan Struktural dan Fungsional .............................. IV-3 Gambar 4.3 Perbandingan Responden Berdasarkan Jenis Kelamin ................................................ IV-3 Gambar 4.4 Perbandingan Responden Berdasarkan Tingkat Pendidikan Terakhir .......................... IV-4 Gambar 4.5 Nilai T-Value ............................................................................................................. IV-8 Gambar 4.6 Nilai Standardized Solution........................................................................................ IV-8 Gambar 4.7 Output LISREL untuk Uji Kecocokan ........................................................................ IV-9 Gambar 4.8 Nilai T-Values Setelah Respesifikasi ........................................................................ IV-13 Gambar 4.9 Nilai Standardized Solution Setelah Respesifikasi .................................................... IV-13 Gambar 4.10 Output LISREL untuk Uji Kecocokan Setelah Respesifikasi................................... IV-14 Gambar A.1 Tampilan Halaman Login SIPEG ............................................................................... A-2 Gambar A.2 Tampilan Halaman Home SIPEG ............................................................................... A-2
DAFTAR TABEL Tabel 2.1 Ringkasan Penelitian Terdahulu ..................................................................................... II-13 Tabel 3.1 Indikator Pengukuran Untuk Dimensi Penerimaan SIPEG.............................................. III-4 Tabel 3.2 Indikator Pengukuran Untuk Dimensi Kemanfaatan SIPEG ........................................... III-4 Tabel 3.3 Indikator Pengukuran Untuk Dimensi Kemudahan Penggunaan SIPEG ......................... III-5 Tabel 3.4 Indikator Pengukuran Untuk Dimensi Kinerja Pengguna ................................................ III-5 Tabel 4.1 Tingkat Pengembalian Kuesioner................................................................................... IV-1 Tabel 4.2 Profil Responden ........................................................................................................... IV-2 Tabel 4.3 Tanggapan Terhadap Variabel Perceived Usefulness...................................................... IV-4 Tabel 4.4 Tanggapan Terhadap Variabel Ease of Use .................................................................... IV-4 Tabel 4.5 Tanggapan Terhadap Variabel Acceptance ..................................................................... IV-5 Tabel 4.6 Tanggapan Terhadap Variabel Performance .................................................................. IV-5 Tabel 4.7 Statistik Deskriptif Variabel Kemanfaatan SIPEG .......................................................... IV-6 Tabel 4.8 Statistik Deskriptif Kemudahan Penggunaan SIPEG ...................................................... IV-6 Tabel 4.9 Statistik Deskriptif Penerimaan SIPEG .......................................................................... IV-7 Tabel 4.10 Statistik Deskriptif Kinerja Pengguna SIPEG ............................................................... IV-7 Tabel 4.11 Ringkasan Goodness of Fit Model ............................................................................... IV-9 Tabel 4.12 Uji Validitas Model ................................................................................................... IV-10 Tabel 4.13 Uji Reliabilitas Model ................................................................................................ IV-11 Tabel 4.14 Evaluasi Koefisien Model Struktural dan Kaitannya dengan Hipotesis Penelitian ....... IV-12 Tabel 4.15 Perbandingan GOF Sebelum dan Setelah Respesifikasi .............................................. IV-14 Tabel 4.16 Uji Validitas Model Setelah Respesifikasi .................................................................. IV-15 Tabel 4.17 Uji Reliabilitas Model Setelah Respesifikasi .............................................................. IV-16 Tabel 4.18 Evaluasi Koefisien Model Struktural Setelah Respesifikasi dan Kaitannya dengan Hipotesis Penelitian .................................................................................................................................... IV-16 Tabel 4.19 Perbandingan Validitas Sebelum dan Setelah Respesifikasi ........................................ IV-17 Tabel 4.20 Perbandingan Reliabilitas Sebelum dan Setelah Respesifikasi .................................... IV-18 Tabel 4.21 Perbandingan Evaluasi Koefisien Model Struktural Sebelum dan Setelah Respesifikasi ................................................................................................................................................ ...IV-18 Tabel B.1 Adopsi Pertanyaan .......................................................................................................... B-2
DAFTAR LAMPIRAN
Lampiran A Wawancara ................................................................................................................. A-1 Lampiran B Kuesioner.................................................................................................................... B-1
