ABSTRACT. Keywords: quality of service, product quality, customer value, customer satisfaction and customer loyalty

1 Pengaruh Kualitas Produk, Kualitas Layanan, dan Nilai NasabahTerhadap Kepuasan dan Loyalitas Nasabah Bank XY Cabang Kapuas Yano Sudarto 1, Dwi Wahyu...
Author:  Sukarno Lesmana

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