UNIVERSITAS BINA NUSANTARA _________________________________________________________________ Jurusan Teknik Informatika Skripsi Sarjana Komputer Semester Ganjil tahun 2006/2007
ANALISIS DAN PERANCANGAN APLIKASI DOCUMENT MANAGEMENT BERBASIS WEB PADA PT.MAYORA INDAH TBK
Bayu Ardhi Kuncoro Tryvo Velix Sianturi Felix Richard Kelas/Kelompok :
0700714905 0700713096 0700714376 07PCT / 01
Abstrak Tujuan penelitian adalah untuk mengetahui bagaimana proses atau sistem yang selama ini sudah berjalan pada PT Mayora Indah Tbk. dan mempermudah analisa sistem agar dapat diubah atau dikembangkan lagi untuk mendapat hasil yang memberikan manfaat bagi PT Mayora Indah Tbk. Metode penelitian yang digunakan adalah metode kuisioner dan metode wawancara yang diterapkan secara langsung pada PT Mayora Indah Tbk. Setelah dilakukan analisa terhadap hasil wawancara dan kuisioner, maka dapat dilihat bahwa sistem penyebaran SOP yang selama ini berjalan, berlangsung dengan kurang efisien dan mengakibatkan banyaknya biaya redundant yang seharusnya dapat dihapuskan . Karena itu diusulkan sebuah sistem yang memfasilitasi penanganan dokumen SOP berbasiskan web yang berfungsi untuk mendistribusikan SOP secara efisien dan akurat dengan membatasi hak akses user terhadap SOP melalui penggunaan metode login yang merupakan fitur utama dari sistem ini. Selain itu juga diterapkan beberapa fitur tambahan yang berguna untuk meningkatkan komunikasi antar pekerja, seperti Forum dan juga fitur Employee Profile yang berguna untuk mengetahui identitas karyawan lain sehingga mempermudah komunikasi karyawan, terutama karyawan dinas luar. Selain keuntungan yang telah disebutkan, terdapat juga intangible benefit dengan diterapkannya sistem distribusi digital ini, yaitu kemudahan akses user terhadap SOP yang relevan dengan divisi masing-masing dan peningkatan kinerja karena tidak lagi dibutuhkan waktu untuk meminta pencetakan ulang dokumen SOP
Kata Kunci aplikasi, document, management, web, mayora
v
PRAKATA
Kami
mengucapkan
syukur
kepada
Tuhan
Yang
Maha
Esa
dengan
terselesaikannya tugas skripsi ini. Kami menyadari bahwa skripsi ini tidak sempurna. Dan oleh karena ketidaksempurnaan tersebut penulis memohon maaf yang sebesarbesarnya. Sehubungan dengan terselesaikannya skripsi ini , penulis ingin juga mengucapkan terima kasih sebesar-besarnya kepada : 1. Orang tua dan keluarga kami 2. Bapak Prof. Gerardus Polla, M.App.Sc selaku Rektor Universitas Bina Nusantara 3. Bapak H.M Subekti, BE., M.Sc selaku Kepala Jurusan Teknik Informatika 4. Bapak Fredy Purnomo, S.Kom., M.Kom selaku Sekretaris Jurusan Teknik Informatika 5. Bapak Syaeful Karim, Ir., M.Sc. selaku dosen pembimbing kelompok kami pada kelas E-Application 07PCT 6. Seluruh dosen dan karyawan Universitas Bina Nusantara 7. Bapak Yohanes Edwin selaku Kepala Bagian Sistem Prosedur dari PT.Mayora Indah Tbk. 8. Staff dan Karyawan dari PT.Mayora Indah Tbk. 9. Seluruh rekan-rekan mahasiswa Universitas Bina Nusantara 10. Seluru pihak yang telah membantu selesainya tugas skripsi ini. Demikianlah sedikit kata dari kami sebagai ucapan terimakasih. Semoga tugas skripsi yang telah selesai ini dapat berguna bagi kita semua.
Penulis vi
DAFTAR ISI Halaman Judul Luar........................................................................................
i
Halaman Judul Dalam.....................................................................................
ii
Halaman Persetujuan......................................................................................
iii
Halaman Pernyataan Dewan Penguji..............................................................
iv
Abstrak............................................................................................................
v
Prakata.............................................................................................................
vi
Daftar Isi.........................................................................................................
vii
Daftar Tabel.....................................................................................................
xi
Daftar Gambar.................................................................................................
xii
Daftar Lampiran..............................................................................................
xxi
BAB 1
PENDAHULUAN
1.1
Latar Belakang........................................................................
1
1.2
Ruang Lingkup........................................................................
3
1.3
Tujuan dan Manfaat................................................................
5
1.4
Metodologi..............................................................................
5
1.5
Sistematika Penulisan.............................................................
6
BAB 2
LANDASAN TEORI 2.1
2.2
Software Engineering..............................................................
9
2.1.1
Custom Software.........................................................
11
2.1.2
The Prototyping Model...............................................
12
Alat-alat Perancangan.............................................................
13
2.2.1
Servlet.........................................................................
13
2.2.2
Java Server Pages........................................................ vii
15
2.3
2.4
2.5
2.6
BAB 3
2.2.3
Hypertext Markup Language......................................
18
2.2.4
Unified Modeling Language.......................................
19
Database..................................................................................
22
2.3.1
Percancangan Database...............................................
22
2.3.2
Database Management System....................................
23
Jaringan...................................................................................
23
2.4.1
Pengertian Jaringan.....................................................
23
2.4.2
Intranet........................................................................
24
2.4.3
WAN...........................................................................
24
Interaksi Manusia dan Komputer............................................
25
2.5.1
Delapan Aturan Emas untuk Design Interface............
26
Manajemen Dokumen.............................................................
28
2.6.1
Dokumen.....................................................................
28
2.6.2
Manajemen..................................................................
29
2.6.3
Pengertian Sistem Manajemen Dokumen...................
29
2.6.4
Komponen Manajemen Dokumen..............................
30
ANALISA DAN PERANCANGAN SISTEM 3.1
Analisis Sistem........................................................................
32
3.1.1
Riwayat Perusahaan....................................................
32
3.1.2
Struktur Organisasi Perusahaan..................................
33
3.1.3
Tata laksana prosedur yang sedang berjalan..............
35
3.1.4
Analisa Kuisioner.......................................................
35
3.1.5
Analisa Wawancara....................................................
44
3.1.6
Permasalahan yang dihadapi...................................... viii
46
3.2
BAB 4
3.1.7 Alternatif Penyelesaian Masalah.................................
47
Perancangan Sistem................................................................
48
3.2.1
Diagram UML.............................................................
48
3.2.2
Sistem Data.................................................................
114
3.2.3
Struktur Menu.............................................................
119
3.2.4
Spesifikasi Modul.......................................................
121
3.2.5
Perancangan Layar......................................................
224
IMPLEMENTASI DAN EVALUASI 4.1
4.2
Spesifikasi Sistem....................................................................
249
4.1.1
Spesifikasi Hardware...................................................
249
4.1.2
Spesifikasi Software....................................................
250
Prosedur Operasional...............................................................
251
4.2.1
Petunjuk operasional secara umum yang diberikan untuk Client.................................................................
4.2.2
251
Petunjuk operasional secara umum yang diberikan untuk Admin................................................................
292
4.3
Rencana Jadwal Implementasi Sistem.....................................
357
4.4
Evaluasi Hasil Percobaan.........................................................
360
4.4.1
Evaluasi Internal..........................................................
360
4.4.2
Evaluasi Eksternal........................................................
363
BAB 5
KESIMPULAN DAN SARAN 5.1
Kesimpulan..............................................................................
370
5.2
Saran........................................................................................
370
Daftar Pustaka................................................................................................. ix
372
Riwayat Hidup...............................................................................................
373
Lampiran-lampiran .......................................................................................
L1
Fotocopy surat survey....................................................................................
L8
x
DAFTAR TABEL Tabel 3. 1 Tabel DBEmployee.................................................................................
113
Tabel 3. 2 Tabel DBMessage...................................................................................
113
Tabel 3. 3 Tabel DBNews.......................................................................................
114
Tabel 3. 4 Tabel DBSOP.........................................................................................
114
Tabel 3. 5 Tabel DBTopik.......................................................................................
115
Tabel 3. 6 Tabel DBUser.........................................................................................
116
Tabel 3. 7 Tabel Dbusertype....................................................................................
117
xi
DAFTAR GAMBAR Gambar 2.1 Prototyping Model................................................................................. 12 Gambar 2.3 Diagram Dasar Alur Servlet................................................................... 14 Gambar 2.4 Diagram Alur Servlet............................................................................. 17 Gambar 3. 1 Diagram Struktur Organisasi................................................................ 34 Gambar 3.2 Use Case Diagram Subsistem News...................................................... 48 Gambar 3.3 Use Case Diagram Subsistem Employee............................................... 49 Gambar 3.4 Use Case Diagram Subsistem Forum.................................................... 50 Gambar 3.5 Use Case Diagram Subsistem Member................................................. 51 Gambar 3.6 Use Case Diagram Subsistem SOP...................................................... 52 Gambar 3.7 Use Case Diagram Subsistem User Management................................. 53 Gambar 3.8 Class Diagram....................................................................................... 54 Gambar 3.9 Diagram Sequence Add Employee...................................................... 55 Gambar 3.10 Diagram Sequence Add News........................................................... 55 Gambar 3.11 Diagram Sequence Add SOP............................................................. 56 Gambar 3.12 Diagram Sequence Add Topik........................................................... 57 Gambar 3.13 Diagram Sequence Add User............................................................ 58 Gambar 3.14 Diagram Sequence Add UserType.................................................... 59 Gambar 3.15 Diagram Sequence Change Password............................................... 59 Gambar 3.16 Diagram Sequence CloseTopik.......................................................... 60 Gambar 3.17 Diagram Sequence Delete Employee................................................ 60 Gambar 3.18 Diagram Sequence Delete Message................................................... 61 Gambar 3.19 Diagram Sequence Delete News....................................................... 61 Gambar 3.20 Diagram Sequence Delete SOP......................................................... 62 xii
Gambar 3.21 Diagram Sequence Delete Topik....................................................... 62 Gambar 3.22 Diagram Sequence Delete User......................................................... 63 Gambar 3.23 Diagram Sequence Edit Employee.................................................... 63 Gambar 3.24 Diagram Sequence Edit Message...................................................... 64 Gambar 3.25 Diagram Sequence Edit News........................................................... 64 Gambar 3.26 Diagram Seuquence Edit SOP........................................................... 65 Gambar 3.27 Diagram Sequence Edit Topik........................................................... 66 Gambar 3.28 Diagram Sequence Edit User............................................................. 67 Gambar 3.29 Diagram Sequence Edit User Type.................................................... 68 Gambar 3.30 Diagram Sequence ForgetPassword.................................................. 68 Gambar 3.31 Diagram Sequence Insert Security Question..................................... 69 Gambar 3.32 Diagram Sequence Login................................................................... 70 Gambar 3.33 Diagram Sequence Logout................................................................ 71 Gambar 3.34 Diagram Sequence Open Topik......................................................... 71 Gambar 3.35 Diagram Sequence Quote Message................................................... 72 Gambar 3.36 Diagram Sequence Reply Message................................................... 72 Gambar 3.37 Diagram Sequence Search Employee................................................ 73 Gambar 3.38 Diagram Sequence Search News....................................................... 73 Gambar 3.39 Diagram Sequence Search SOP......................................................... 74 Gambar 3.40 Diagram Sequence Search Topik....................................................... 74 Gambar 3.41 Diagram Sequence Search User......................................................... 75 Gambar 3.42 Diagram Sequence Search Usertype.................................................. 75 Gambar 3.43 Diagram Sequence View Employee................................................... 76 Gambar 3.44 Diagram Sequence View Message..................................................... 76 xiii
Gambar 3.45 Diagram Sequence View News ........................................................ 77 Gambar 3.46 Diagram Sequence View Profile....................................................... 77 Gambar 3.47 Diagram Sequence View SOP............................................................ 78 Gambar 3.48 Diagram Sequence View Topik.......................................................... 78 Gambar 3.49 Diagram Sequence View User............................................................ 79 Gambar 3.50 Diagram Sequence View Usertype..................................................... 79 Gambar 3.51 Diagram Activity AddEmployee........................................................ 80 Gambar 3.52 Diagram Activity AddNews.............................................................. 81 Gambar 3.53 Diagram Activity AddSOP............................................................... 82 Gambar 3.54 Diagram Activity AddTopik............................................................. 83 Gambar 3.55 Diagram Activity AddUser............................................................... 84 Gambar 3.56 Diagram Activity Add UserType...................................................... 85 Gambar 3.57 Diagram Activity Change Password................................................. 86 Gambar 3.58 Diagram Activity Close Topik........................................................... 87 Gambar 3.59 Diagram Activity Delete Employee................................................... 88 Gambar 3.60 Diagram Activity Delete Message..................................................... 89 Gambar 3.61 Diagram Activity Delete News.......................................................... 90 Gambar 3.62 Diagram Activity Delete SOP............................................................ 90 Gambar 3.63 Diagram Activity Delete Topik........................................................... 92 Gambar 3.64 Diagram Activity Delete User............................................................ 93 Gambar 3.65 Diagram Activity Edit Employee....................................................... 94 Gambar 3.66 Diagram Activity Edit Message......................................................... 95 Gambar 3.67 Diagram Activity Edit News.............................................................. 96 Gambar 3.68 Diagram Activity Edit SOP................................................................ 97 xiv
Gambar 3.69 Diagram Activity Edit Topik............................................................. 98 Gambar 3.70 Diagram Activity Edit User.............................................................. 99 Gambar 3.71 Diagram Activity Edit UserType...................................................... 100 Gambar 3.72 Diagram Activity Open Topik.......................................................... 101 Gambar 3.73 Diagram Activity Forget Password..................................................
102
Gambar 3.74 Diagram Activity Insert Security Question....................................... 103 Gambar 3.75 Diagram Activity Login.................................................................... 104 Gambar 3.76 Diagram Activity Logout.................................................................. 104 Gambar 3.77 Diagram Activity Quote Message..................................................... 105 Gambar 3.78 Diagram Activity Reply Message..................................................... 106 Gambar 3.79 Diagram Activity Search Employee................................................. 107 Gambar 3.80 Diagram Activity Search News........................................................
107
Gambar 3.81 Diagram Activity Search SOP.......................................................... 108 Gambar 3.82 Diagram Activity Search Topik........................................................ 108 Gambar 3.83 Diagram Activity Search User.......................................................... 109 Gambar 3.84 Diagram Activity Search User Type................................................. 109 Gambar 3.85 Diagram Activity View Employee...................................................
110
Gambar 3.86 Diagram Activity View Message.....................................................
110
Gambar 3.87 Diagram Activity View News..........................................................
111
Gambar 3.88 Diagram Activity View Profile........................................................
111
Gambar 3.89 Diagram Activity View SOP............................................................. 112 Gambar 3.90 Diagram Activity View Topik........................................................... 112 Gambar 3.91 Diagram Activity View User............................................................. 113 Gambar 3.92 Diagram Activity View User Type................................................... 113 xv
Gambar 3.93 Rancangan layar login....................................................................... 224 Gambar 3.94 Rancangan layar forget password..................................................... 225 Gambar 3.95 Rancangan layar fotget password 2.................................................. 225 Gambar 3.96 Rancangan layar konfirmasi forget password..................................
226
Gambar 3.97 Rancangan layar home user.............................................................. 227 Gambar 3.98 Rancangan layar view news.............................................................
228
Gambar 3.99 Rancangan layar home user dengan selected paper.......................... 228 Gambar 3.100 Rancangan layar view selected paper............................................. 229 Gambar 3.101 Rancangan layar SOP user.............................................................
230
Gambar 3.102 Rancangan layar forum user............................................................ 231 Gambar 3.103 Rancangan layar create topik.......................................................... 232 Gambar 3.104 Rancangan layar employee profile user.......................................... 233 Gambar 3.105 Rancangan layar my profile............................................................ 234 Gambar 3.106 Rancangan layar login..................................................................... 235 Gambar 3.107 Rancangan layar forget password.................................................... 236 Gambar 3.108 Rancangan layar forget password 2................................................ 236 Gambar 3.109 Rancangan layar konfirmasi forget password................................. 237 Gambar 3.110 Rancangan layar home admin......................................................... 237 Gambar 3.111 Rancangan layar add news / selected paper admin......................... 238 Gambar 3.112 Rancangan layar edit news admin..................................................... 239 Gambar 3.113 Rancangan layar SOP admin............................................................. 240 Gambar 3.114 Rancangan layar add SOP admin..................................................... 241 Gambar 3.115 Rancangan layar edit SOP admin...................................................... 242 Gambar 3.116 Rancangan layar forum admin.......................................................... 243 xvi
Gambar 3.117 Rancangan layar employee profile admin........................................ 244 Gambar 3.118 Rancangan layar add employee profile............................................ 245 Gambar 3.119 Rancangan layar my profile............................................................. 245 Gambar 3.120 Rancangan layar user management admin....................................... 246 Gambar 3.121 Rancangan layar edit user admin...................................................... 247 Gambar 3.122 Rancangan layar add user admin..................................................... 247 Gambar 3.123 Rancangan layar user management admin....................................... 248 Gambar 4.1 index.jsp............................................................................................... 251 Gambar 4.2 Tampilan error login........................................................................... 252 Gambar 4.3 Session habis........................................................................................ 253 Gambar 4.4 Authentifikasi gagal............................................................................. 254 Gambar 4.5 Tampilan home.jsp sebagai user.......................................................... 256 Gambar 4.6 home.jsp dengan selected paper........................................................... 258 Gambar 4.7 Notification.......................................................................................... 259 Gambar 4.8 Contoh isi news.................................................................................... 260 Gambar 4.9 Tampilan sop.jsp................................................................................. 261 Gambar 4.10 Tampilan Forum.jsp.......................................................................... 264 Gambar 4.11 Contoh topik forum........................................................................... 265 Gambar 4.12 Tampilan Reply topik forum............................................................. 266 Gambar 4.13 Tampilan Edit reply topic.................................................................. 267 Gambar 4.14 Error edit reply................................................................................... 268 Gambar 4.15 Tampilan Edit topik........................................................................... 268 Gambar 4.16 Pesan error pada edit topik................................................................ 269 Gambar 4.17 Tampilan Reply Topic....................................................................... 270 xvii
Gambar 4.18 Pesan error pada reply topic.............................................................. 271 Gambar 4.19 Tampilan New topic.......................................................................... 272 Gambar 4.20 Pesan error new topic........................................................................ 274 Gambar 4.21 Tampilan konfirmasi perubahan data forum.jsp................................ 275 Gambar 4.22 Tampilan employee.jsp...................................................................... 276 Gambar 4.23 Tampilan myprofile.jsp...................................................................... 278 Gambar 4.24 Pesan error myprofile.jsp................................................................... 281 Gambar 4.25 Tampilan konfirmasi myprofile.jsp.................................................... 282 Gambar 4.26 Tampilan security.jsp.......................................................................... 283 Gambar 4.27 Pesan error security.jsp....................................................................... 284 Gambar 4.28 Tampilan konfirmasi security.jsp....................................................... 285 Gambar 4.29 Tampilan forgetPassword.jsp............................................................ 286 Gambar 4.30 Pesan error user id pada forgetPassword.jsp..................................... 287 Gambar 4.31 Tampilan forgetPassword2.jsp.......................................................... 288 Gambar 4.32 Tampilan password sementara........................................................... 289 Gambar 4.33 Tampilan untuk merubah temporary password.................................. 290 Gambar 4.34 Tampilan konfirmasi perubahan password......................................... 291 Gambar 4.35 Tampilan Log in................................................................................. 292 Gambar 4.36 Error log in........................................................................................... 294 Gambar 4.37 Session habis........................................................................................ 295 Gambar 4.38 Tampilan authentification failed......................................................... 296 Gambar 4.39 Tampilan home.jsp bagi admin........................................................... 297 Gambar 4.40 Tampilan home.jsp bagi admin tanpa selected paper.......................... 298 Gambar 4.41 Add news and selected paper.............................................................. 299 xviii
Gambar 4.42 Notifikasi untuk anggota baru............................................................. 300 Gambar 4.43 Contoh isi news untuk admin.............................................................. 301 Gambar 4.44 Edit selected paper dan news.............................................................. 302 Gambar 4.45 Tampilan sop.jsp................................................................................. 305 Gambar 4.46 Tampilan add business system............................................................ 306 Gambar 4.47 Error add business system................................................................... 307 Gambar 4.48 Edit business system........................................................................... 308 Gambar 4.49 Error edit business system.................................................................. 309 Gambar 4.50 Delete business system....................................................................... 310 Gambar 4.51 Tampilan konfirmasi perubahan data................................................. 311 Gambar 4.52 Tampilan forum.jsp............................................................................. 314 Gambar 4.53 Tampilan new topic............................................................................. 315 Gambar 4.54 Tampilan error pada new topic............................................................ 316 Gambar 4.55 Tampilan isi salah satu dari topic........................................................ 317 Gambar 4.56 Tampilan forum Close......................................................................... 319 Gambar 4.57 Tampilan edit topic.............................................................................. 320 Gambar 4.58 Tampilan error edit topic..................................................................... 321 Gambar 4.59 Tampilan reply topic forum................................................................ 322 Gambar 4.60 Tampilan edit reply topic.................................................................... 323 Gambar 4.61 Tampilan reply with quote................................................................... 324 Gambar 4.62 Error reply dan quote topic.................................................................. 325 Gambar 4.63 Error edit reply topic............................................................................ 326 Gambar 4.64 Konfirmasi delete reply message........................................................ 327 Gambar 4.65 Tampilan delete topic.......................................................................... 328 xix
Gambar 4.66 Tampilan employee.jsp........................................................................ 330 Gambar 4.67 Tampilan dari addEmployee.jsp.......................................................... 331 Gambar 4.68 Tampilan pesan error addemployee.jsp............................................... 332 Gambar 4.69 Edit employee...................................................................................... 333 Gambar 4.70 Error edit employee............................................................................. 334 Gambar 4.71 Konfirmasi delete employee profile..................................................... 335 Gambar 4.72 Tampilan myprofile.jsp........................................................................ 337 Gambar 4.73 Tampilan pesan error myprofile.jsp..................................................... 338 Gambar 4.74 Tampilan security question................................................................. 339 Gambar 4.75 Pesan error pada security question...................................................... 340 Gambar 4.76 Konfirmasi data telah di update.......................................................... 341 Gambar 4.77 Tampilan user management sub menu view user............................... 345 Gambar 4.78 Tampilan user management sub menu add user ............................... 346 Gambar 4.79 Tampilan fitur edit user...................................................................... 347 Gambar 4.80 Tampilan pesan error pada fitur edit user.......................................... 348 Gambar 4.81 Pesan error pada tampilan add user.................................................... 349 Gambar 4.82 Tampilan konfirmasi fitur delete......................................................... 350 Gambar 4.83 Tampilan untuk link add user type..................................................... 351 Gambar 4.84 Pesan error tidak ada isi input............................................................. 352 Gambar 4.85 Pesan error untuk input user type yang sudah ada.............................. 353 Gambar 4.86 Tampilan edit user type....................................................................... 354 Gambar 4.87 Tampilan pesan error edit user type.................................................... 355 Gambar 4.88 Tampilan konfirmasi setelah mengubah data..................................... 356
xx
DAFTAR LAMPIRAN
Petunjuk user yang diberikan oleh Pt Mayora Indah Tbk untuk user...................... L1 Topologi Jaringan Mayora Intranet......................................................................... L5 Form Kusioner......................................................................................................... L6 Form Kuisioner Evaluasi Mayora Intranet.............................................................. L7 Fotocopy surat survey.............................................................................................. L8
xxi
