Visa Survey October 2004

Visa Survey October 2004

1 of 38

Bali Hotels Association - Visa Policy Survey Objective: In response to government requests for the industry to provide “real” data on the impact of the implementation of the new Visa policy in February 2004; Bali Hotels Association took it upon itself to measure the impact by conducting a survey of hotel guests when they arrived at the hotel to gauge their reaction of the new visa system in order to make recommendations to the government. Bali Hotels Association: Bali Hotels Association is an association of star rated hotels and resorts in Bali. Members include General Managers from more than 58 hotels, (see appendix 1) representing more than 13,000 hotel rooms and over 19,000 local employees in the Bali Hotel sector. Considerations: In a previous survey carried out prior to the implementation in May 2003, the results indicated from visitors on the island at that time that 62% would not return if the visa was implemented, 3% indicated they were unsure and just 35% indicated that they would return even if the visa policy was implemented.(see appendix 2) In an online industry survey conducted with the travel industry via the website; over 54% indicated that the visa fee is having a direct impact on bookings to Bali and 57% indicated that they are getting disgruntled passengers following the implementation of the new the visa policy.(see appendix 3) This survey represents the opinions of those people who were in Bali and chose to come to Bali despite the implementation of the new visa policy. People that have chosen an alternative destination are not represented in this survey Survey: This survey was conducted 5 months after the implementation of the new visa policy thus giving a fair and unbiased opinion from foreign visitors arriving in Bali. Collation and data input assistance was given by the Bali Tourism Board, an independent, unbiased body. 10,000 surveys were distributed throughout 55 member hotels and a response rate of 21% was achieved with 2,119 completed questionnaires returned.(see appendix 4) 99.6% of the respondents were processing tourist visas Report prepared by Bali Hotels Association – October 2004

2 of 38

Categorisation: Returned surveys by category 8% fell into Category A – Visas obtained overseas 90% fell into Category B – Visa on Arrival 2% fell into Category C – Free stay permits (See Appendix 5 &6) For the above categories arrival data shows: Category A = 15.7% drop in arrivals in 2004 v 2001 Category B = 11.3% drop in arrivals in 2004 v 2001 Category C = 143% increase in arrivals in 2004 v 2001 Note: Comparisons have been drawn with 2001 since this would be considered a “normal year” for Bali

Executive Summary: BHA survey of arrivals highlights the following: Efficiency o Category A - over 1 in 5 found the service inefficient o Category B - over 1 in 6 found the service inefficient Japan – nearly 25% indicated inefficient service Netherlands – 31% indicated inefficient processing of visa Courteous o Category A – only ½ found the service courteous o Category B – 8 in 10 found the service courteous Japan - Over 20% indicated that the process was discourteous Inconvenienced o Category A – 5 in 10 found it an inconvenience o Category B - 4 in 10 found it an inconvenience Netherlands – 65% indicated that they felt inconvenienced Japan – 49% indicated that they felt inconvenienced Germany – 45% indicated that they felt inconvenienced Information on visa processing o Category A – nearly 3 in 10 were not informed of the new visa o Category B – over 2 in 10 were not informed of the new visa Japan – Over 56% indicated the info at the airport was not clear Netherlands – over 33% indicated the visa process was not clear Australia – 25% indicated the information at the airport was not clear

Report prepared by Bali Hotels Association – October 2004

3 of 38

Welcome o Category A – 3 in 10 responded that it made them feel unwelcome o Category B - 3 in 10 responded that it made them feel unwelcome Japan – nearly 60% indicated the process made them feel unwelcome Netherlands – nearly 46% indicated the process made them unwelcome Time to process o Category A – 77% of respondents said between 8-14 days o Category B – Overall average processing time was 25 minutes with it taking longer at certain times of the day (see report) Taiwan – average waiting time was up to 48 minutes (Appendix 7) Cost o Category A – on average US$53 – Range US$36-72 o Category B – US$25 Return to Bali o Category A – nearly 6 out of 10 indicated probably/definitely/maybe deter them from returning to Indonesia again - About 4 out of 10 indicated they would come back o Category B – Over 55% indicated probably/definitely/maybe deter them from returning to Indonesia again - Just over 4 out of 10 indicated they would come back Japan – only 5% of Japanese indicated they would definitely come back The above measures the “averages” in each category however the detailed report highlights that certain nationalities experiences, were worse or better than the average.(appendix 6) (See Appendix 8 for comments) Conclusions & Findings: From the results of the survey and other statistical data it can be inferred that: A significant proportion of the respondents encountered delays in the visa process whether it be at the airport or at the embassy in their country A higher level of dissatisfaction for nationalities who had to apply for a visa before departing their country The initial indication that the queuing time target of 10 minutes for visa on arrival has not been met While some objection to the principal of charging fees has been received, more significant is the inefficiency of the process Group handling procedures at the airport have to be reviewed to ensure more efficient and speedy processing times

Report prepared by Bali Hotels Association – October 2004

4 of 38

It can be deduced that the reduction in visitors from certain markets is directly related to the difficulty in that market obtaining a visa in their own country. Europe are registering a 30% shortfall in arrivals in 2004 when comparing to 2001 The recent arrival statistics indicate that the current situation is severely limiting Bali’s source markets and that we are becoming highly dependent on a smaller number of markets with less average length of stay and consequently less spend per stay. Competitor destinations such as Thailand have seen an increase in markets where we have experienced a decrease therefore indicating that people are choosing alternative competitor destinations (Appendix 9) Key markets such as Japan and Taiwan are registering higher levels of dissatisfaction with the current process The current Ministry of Foreign Affairs website’s information is lacking since it makes no mention of the new visa policy and still mentions a “visa free short term visit” of up to 60 days on arrival The key principle of only issuing free visas to countries who reciprocate is acceptable however it is unclear as to how the decision came about to discriminate between those entitled to VoA and those that need to apply through their embassy before departure Bali Hotels Association recommendations: Keep it simple and easy for key markets to obtain a visa Keep it clean efficient and transparent to the benefit of the destination and security Consider extension to the visa on arrival facility to countries in Europe who historically have supported Indonesian tourism including but not limited to Netherlands, Belgium, Ireland, Finland, Spain, Sweden, Greece and Austria etc. Improve the operational efficiency to process a visa whether it be on arrival or at the airport. Possible improvements could be visas available through nominated travel agents or available on the internet To extend the current visa facility to 60 days or at least make the 60 day visa available at a surcharge to encourage longer staying markets To make a visa extension available from 30 days to 60 days in the country without having to travel out of the country.

Report prepared by Bali Hotels Association – October 2004

5 of 38

Bali Hotels Association – Survei Visa Policy Menanggapi permintaan pemerintah ke industri pariwisata untuk menyediakan data yang nyata atas akibat dari pelaksanaan kebijaksaan baru mengenai visa bulan Februari 2004. Bali Hotel association mengukur atas akibat kebijaksaan baru tersebut dengan melakuan penelitian pada tamu tamu hotel ketika mereka tiba di hotel, untuk melihat reaksi mereka atas kebijaksaan visa terbaru dan merekomondasikan nya kepada pemerintah. Bali Hotel Association Bali Hotel Association adalah persatuan Hotel dan Resort berbintang di Bali. Yang mana anggotanya termasuk General Manager yang berasal lebih dari 58 hotel (lihat lampiran 1) yang mewakili lebih dari 13.000 kamr hotel dan 19.000 karyawan local di sektor hotel di Bali. Pertimbangan. Pada survei yang terdahulu, sebelum pelaksanaan sistim baru ini di bulan May 2003, hasilnya menunjukan bahwa 62% pengunjung di pulau ini tidak akan kembali jika visa ini diberlakukan. 3 % menunjukan mereka tidak yakin dan hanya 35% menyatakan bahwa mereka akan kembali meskipun kebijaksaan visa tersebut di berlakukan. (Lihat lampiran 2) Berdasaran survei yang dilakukan industri perjalanan melalui Internet menghasilkan; 54% lebih menunjukan bahwa bebas visa mempunyai pengaruh langsung pada pemesanan ke Bali dan 57% menunjukan bahwa mereka mendapatkan penumpang yang tidak puas setelah pkebijaksaan visa baru ini dilaksanakan. (Lihat Lampiran 3). Penelitian ini mewakili pendapat dari orang-orang yang mengunjungi Bali dan memilih untuk datang ke Bali meskipun kebijaksaan Visa baru ini di berlakukan. Pengunjung yang memilih tujuan alternatip tidak di masukkan dalam penelitian ini. Survei Survei ini dilakukan 5 bulan setelah pemberitahuan kebijaksaaan visa baru dan dengan demikian memberikan pendapat yang jujur dan tidak berat sebelah dari para pengunjung yang tiba di Bali. Perbandingan dan bantuan pemasukan data di disediakan oleh Bali Tourism Board, sebuah lembaga yang independen dan tidak berat sebelah.

Report prepared by Bali Hotels Association – October 2004

6 of 38

10.000 lembaran survei disebarkan melalui 55 anggota hotel dan 21% balasan tercapai dengan 2.119 melengkapi lembaran pertanyaan yang dikembalikan.(lihat lampiran 4) 99,6% responden pada waktu survai ini diadakan sedang mengurus visa. Kategori - Kategori Survei yang di kembalikan berdasarkan kategori. 8% Kategori A - Visa yang didapat di Luar Negeri 90% Kategori B - Visa on Arrival 2% Kategori C - Ijin Bebas Tinggal (Lihat lampiran 5 & 6) Untuk kategori di atas data dari kedatangan menunjukan; Kategori A = 15,7% turun di tahun 2004 v 2001 Kategori B = 11,3% turun di tahun 2004 v 2001 Kategori C = 143% naik di tahun 2004 v 2001 Catatan: Perbandingan tersebut telah digambarkan di tahun 2001, jadi ini dapat dianggap sebagai ‘tahun yang normal’ untuk Bali. Ringkasan Pelaksana Penelitian BHA pada kedatangan menghasilkan sebagain berikut; Effesiensi o Kategori A — 1 dari 5 lebih mendapati pelayanan yang tidak effisien o Kategori B —1 dari 6 lebih menemukan pelayanan yang tidak effisien Jepang – hampir 25% menunjukan pelayanan yang tidak effisien Belanda – hampir 31% menunjukan proses visa yang tidak effisien. Kesopanan o Kategori A — hanya setengah menemukan pelayanan yang sopan o Kategori B — 8 dari 10 menemukan pelayanan yang sopan Jepang – Lebih dari 20% menunjukan bahwa pemrosesan visa tidak sopan. Ketidaknyamanan o Kategori A – 5 dari 10, atau setengah, tidak nyaman o Kategori B – 4 dari 10 tidak nyaman Belanda – 65% menyatakan bahwa mereka merasa tidak nyaman Jepang – 49% menyatakan bahwa mereka merasa tidak nyaman. Jerman – 45% menyatakan bahwa mereka tidaknyamanan Infomasi pada saat proses visa o Kategori A – hampir 3 dari 10 tidak di beritahu tentang visa baru Report prepared by Bali Hotels Association – October 2004

7 of 38

o Kategori B – 2 dari 10 lebih tidak di beritahu tentang visa baru Jepang – 56% lebih menyatakan informasi di airport tidak jelas Belanda – 33% lebih menyatakan proses visa tidak jelas Australia – 25% menyatakan informasi di airport tidak jelas. Sambutan o Kategori A – 3 dari 10 merasa tidak di sambut o Kategori B – 3 dari 10 merasa tidak di sambut Jepang – hampir 60% menunjukan proses visa membuat mereka merasa tidak di sambut. Belanda – hampir 46% menunjukan proses visa membuat mereka merasa tidak di sambut. Waktu proses o Kategori A – 77 % responden menyatakan antara 8 – 14 hari o Kategori B – Rata –rata 25 menit tergantung jam-jam pada hari tertentu Taiwan – Rata rata waktu menunggu proses hingga 48 menit. (Lihat Lampiran 7) Biaya o Kategori A – Rata –rata US$ 53 – dari US$ 36 – 72 o Kategori B – US$ 25 Kembali ke Bali o Kategori A – hampir 6 dari 10 menunjukan kemungkinan/ pasti/ mungkin menghalangi mereka untuk kembali ke Indonesia lagi. —Sekitar 4 dari 10 menunjukan mereka akan kembali o Kategori B – 55% lebih menunjukan kemungkinan/pasti/mungkin menghalangi mereka untuk kembali ke Bali. —Hanya 4 dari 10 lebih menunjukan mereka akan kembali. Jepang – hanya 5% orang jepang menunjukan mereka pasti akan kembali (Detail dalam lampiran 7) Hal diatas mengukur ‘rata-rata’ dalam masing masing kategori, bagaimana pun pokok laporan bahwah pengalaman dari sebagian warganegara. Lebih buruk atau lebih baik dari rata-rata. (Lihat lampiran 6) (lihat lampiran 8 – komentar tamu yang datang) Perhitungan dan Penemuan: Dari hasil survai diatas dan data statistik lainnya dapat di usulkan bahwa: Bagian penting dari para responden adalah mengakibatkan tertundanya proses visa baik di Bandara atau Kedutaan Besar di negara mereka. Tingkat ketidak puasan yang lebih tinggi bagi para warganegara yang memohon visa sebelum berangkat dari negaranya. Report prepared by Bali Hotels Association – October 2004

8 of 38

Adanya indikasi target waktu (10 min) untuk antri visa pada saat kedatangan tidak pernah terwujud. Adanya keberatan akan biaya, lebih tinggi adalah proses yang tidak effisien. Prosedur penanganan grup di bandara harus di tinjau kembali untuk lebih effisien dan cepat. Hal ini juga dapat disimpulkan bahwa berkurangnya jumlah pengunjung dari sebagian adalah akibat langsung atkan sulitnya untuk mendapatkan visa dinegara tersebut. Pasar Eropa tercatat turun 30% di tahun 2004 dinadingkan tahum 2001. Statististik kedatangan terakhir menunjukan bahwa situasi terakhir adalah terbatasnya sumber pasar untuk Bali dan bahwa kita sangat tergantung pada beberapa pasar yang lebih kecil dengan tingkay beli and lama tinggal sangat kurang. Tujuan alternatip dengan negara saingan seperti Thailand menunjukan kenaikan. Hal tesebut menunjukan bahwa orang memilih tujuan negara lain. .(lihat lampiran 9) Pasar kunci seperti Jepang dan Taiwan ditinggat paling atas ketidakpuasan dengan dengan proses yang ada. Informasi di website mentri Luar Negeri berkurang karena tidak disebutkan mengenai kebijaksaan visa baru, di website tersebut masih menyebut ‘ bebas visa untuk kunjungan singkat’ sampai 60 hari dari hari kedatangan. Kunci penting adalah hanya memberlakukan bebas visa untuk negara-negara yang dapat membalas dapat diterima, tapi masih belum jelas apakah keputusan ini mediscrimasi antara negara yang terdaftar di VOA and yang perlu memohon visa melalui kedutaan besar mereka sebelum berangkat. Bali Hotels Association mengusulkan: Mempermudah pengurusan visa bagi Pasar kunci. Bersi, seeffisien mungkin dan transparan untuk keuntungan tujuan dan keamanan. Mempertimbangkan perpanjangan fasilitas Visa on Arrival bagi negara-negara eropa yang telah membantu ke pariwisataan di Indonesia termasuk Balanda, Belgia,Irlandia, Spanyol,Finlandia, Swedia, Yunani dan Austria dan lain-lain. Meningkatkan pelayan visa yang effisin baik pada saat kedatangan atau di bandara Peningkatan yang mungkin adalah seperti Visa yang tersedia melalui brio perjalanan yang di pilih atau melalui internet. Untuk memperpanjang fasilitas isa yang ada menjadi 60 hari atau paling sedikit 60 hari dengan biaya tambahan untuk meningkatkan pasar staying long market. Membuat perpanjangan visa dari 30 ke 60 hari tanpa harus meninglkan Indonesia.

Report prepared by Bali Hotels Association – October 2004

9 of 38

Appendix Content

Appendix 1

Bali Hotels Association Members

Appendix 2

VoA Report – May 2003

Appendix 3

Online Travel industry Survey

Appendix 4

Response to Survey hotel by hotel

Appendix 5

Survey Questionnaires (English & Korean)

Appendix 6

Full Survey Tabulation and results

Appendix 7

VoA Waiting time by hour of day by arrivals

Appendix 8

Respondents feedback

Appendix 9

Arrival Statistics by category

10 of 38

APPENDIX 1

No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57

11 of 38

HOTEL Alila Manggis Alila Ubud Amanusa Aston Bali Bali Cliff Resort Bali Dynasty Resort Bali Garden Hotel Bali Hai Resort Bali Hilton Intl. Bali Hyatt Bali Mandira Bali Rani Hotel Bali Tropic Begawan Giri Club Med Conrad Bali Resort & Spa Discovery Kartika Plaza Four Seasons Resort Grand Hyatt Bali Grand Istana Rama Hard Rock Hotel Harris Resort Kuta Hotel Padma Bali Hotel Santika Beach Ibah Intan Bali Intercontinental Resort Jayakarta Jimbaran Puri Bali Keraton Jimbaran Resort Kuta Paradiso Hotel Le Meridien Maya Ubud Melia Bali Resort Melia Benoa Resort Mercure Kuta Bali Mercure Resort Sanur Nikko Bali Hotel Novotel Coralia Benoa Nusa Dua Beach Hotel Ramada Bintang Bali Ramada Resort Benoa Risata Bali Resort & Spa Ritz Carlton Bali Royal Seminyak Sanur Beach Hotel Sanur Paradise Plaza Hotel & Resort Sheraton Laguna The Bale The Legian The Oasis Beach Resort & Spa The Oberoi The Patra Bali The Villas Hotel & Spa The Westin Resort Nusa Dua Uma Ubud White Rose Hotel

NO OF ROOMS

55 64 35 187 175 312 157 200 537 390 117 104 114 28 402 333 319 223 750 146 418 191 405 171 15 330 425 431 41 99 240 278 108 510 128 130 186 390 191 380 401 184 143 337 137 426 431 270 20 78 119 75 108 161 353 29 144 13,131

Emp Ratio 2.04 3.05 5.86 1.39 1.87 1.21 0.41 1.38 1.38 1.40 1.56 1.54 1.46 7.89 0.83 1.07 1.10 3.72 1.36 1.05 1.20 0.71 1.45 1.35 5.07 0.73 1.73 0.94 2.51 1.41 1.14 1.69 2.49 1.25 1.78 0.91 1.23 1.63 1.47 1.63 1.27 0.97 1.17 2.23 2.09 1.48 1.03 1.96 4.40 3.46 0.84 2.55 2.68 1.34 1.83 4.21 1.31 19,394 1.48

NO OF EMPLOYEES

112 195 205 260 328 379 65 276 740 545 182 160 167 221 332 356 352 830 1021 154 500 135 587 230 76 240 735 403 103 140 273 470 269 640 228 118 228 634 281 620 510 178 167 750 286 631 443 530 88 270 100 191 289 215 645 122 189

Kepada Yth, Bapak Dewa Beratha Gubernur Bali Jl. Basuki Rachmat Renon, Denpasar Bali 23 Mei 2003 Dengan hormat, Kami telah membaca dengan penuh keprihatinan pemberitahuan yang disampaikan beberapa waktu belakangan ini tentang kepastian pengenaan biaya visa kepada wisatawan yang berasal dari sejumlah negara. Di masa yang lalu, negara-negara tersebut telah diberikan fasilitas bebas visa bagi warganya untuk berkunjung ke Indonesia. Kami menyadari bahwa berbagai upaya telah dilakukan untuk meningkatkan perolehan devisa akan sangat bermanfaat bagi pemerintah. Akan tetapi, dengan segala permasalahan yang dihadapi dunia saat ini, pengenaan biaya visa bagi wisatawan yang datang ke Indonesia akan membawa dampak buruk bagi dunia pariwisata. Dampak buruk ini bukan saja memukul Bali tetapi juga Indonesia secara keseluruhan. Kita tahu bahwa industri pariwisata merupakan salah satu sumber pendapatan utama bagi Indonesia. Di samping itu, industri ini juga mampu menyediakan lapangan kerja yang begitu banyak bagi rakyat Indonesia. Oleh karena itu kami merasa bahwa kita harus tetap mempertahankan sumber pendapatan ini. Akan tetapi, kami juga merasa bahwa kita akan menghadapi begitu banyak kendala untuk mempertahankannya jika pengenaan biaya visa dengan formatnya sekarang ini tetap diberlakukan. Industri pariwisata telah berjalan tertatih-tatih sejak peristiwa bom Bali, kemudian dipersulit lagi dengan adanya perang Irak, lalu disusul dengan ketakutan seluruh dunia terhadap wabah SARS. Semuanya ini telah berdampak sangat buruk bagi pemulihan kepercayaan terhadap industri pariwisata. Status darurat militer di Aceh juga akan berdampak sangat buruk bagi terhadap potensi usaha kegiatan pariwisata di Indonesia. Kita telah menyaksikan dampak buruk tersebut pada Indonesia dengan penurunan

Secretariat: Bali Dynasty Resort, Jalan Kartika, PO Box 2047, Tuban, Bali, Indonesia. Tel: (62) 361 752403 Fax: (62) 361 752402 Email: [email protected]

12 of 38

Page 1

secara drastis tingkat hunian tidak saja pada hotel-hotel wisata tetapi juga pada hotel bisnis besar di negara ini. Kami menyadari bahwa kata-kata saja tidaklah cukup untuk digunakan sebagai dasar pengambilan keputusan. Untuk itu, kami melampirkan tambahan informasi berdasarkan data faktual untuk mendukung rasa keprihatinan kami. 1). Pemesanan kamar aktual selama lima bulan Asosiasi kami baru-baru ini melakukan survei terhadap tingkat pemesanan kamar “on hand’ (yang sudah kami terima). Temuan survei ini sangat mengkhawatirkan bagi hampir seluruh Manajer kami yang ada di Bali. Penurunan tingkat hunian sampai dengan 80%, pada periode yang untuk tahun lalu menunjukkan bahwa kita semua akan dihadapkan pada situasi yang sangat sulit untuk jangka waktu lima bulan ke depan ini dan barangkali lebih. Kami telah mengalami masa-masa yang sangat sulit selama enam bulan setelah tragedi bom Bali dan pandangan yang begitu jelas tentang penurunan yang terus-menerus terhadap kegiatan bisnis pariwisata akan benar-benar menyulitkan bagi kami untuk tetap memberikan kesempatan kerja dan tidak melakukan pemutusan hubungan kerja pada hotel-hotel yang kami miliki. Data-data mengenai survei ini dapat dilihat pada Lampiran 1. 2). Survei terhadap Reaksi Pengenaan Biaya Visa Tahun lalu, asosiasi kami melakukan survei yang melibatkan anggota Casa Grande dari kalangan tamu hotel (hotel bintang empat dan lima). Jawaban atas pertanyaan yang kami ajukan dalam survei tersebut dapat dilihat pada Lampiran 1. Daftar yang memuat penyebaran formulir kepada pihak hotel dan formulir yang dikembalikan dapat dilihat pada Lampiran 2. Daftar yang memuat formulir yang dikembalikan yang berisi uraian mengenai negara asal para tamu dapat dilihat pada Lampiran 3. Data yang terkumpul menunjukkan bahwa sebagian besar para wisatawan tidak setuju dengan kebijakan pengenaan biaya visa tersebut. Mereka juga mengindikasikan bahwa probabilitas secara keseluruhan menunjukkan bahwa mereka tidak akan kembali ke Bali. Untuk mengetahui lebih rinci mengenai dampak pengenaan biaya visa tersebut, kami telah menyusun data dan komentar yang kami siapkan tahun lalu mengenai pokok permasalahan yang sama dengan bersumber pada www.balidiscovery.com. Laporan ini diuraikan secara rinci di bawah ini dan data-data statistiknya dapat dilihat pada Lampiran 4.

13 of 38

Page 2

“Sebuah penelitian yang dilakukan pada tahun 1998 oleh Pacific Asia Travel Association (PATA) Cabang Bali lewat sebuah survei pada ‘inbound travel wholesalers’ menunjukkan bahwa sebesar 30% penurunan kunjungan wisatawan asing ke Indonesia mungkin diakibatkan oleh pengenaan biaya visa sebesar $50! Mengingat hal ini dan dengan perhitungan yang didasarkan pada data yang dimiliki pemerintah yang menunjukkan jumlah kunjungan wisatawan asing sebesar 5,1 juta per tahun dengan tingkat pengeluaran rata-rata sebesar $1.000 per wisatawan, maka perolehan devisa pada Departemen Kebudayaan dan Pariwisata diperkirakan sebesar 5,1 millyar per tahun dari industri pariwisata saja. Dan jika setiap wisatawan dikenakan biaya visa sebesar $50 – maka sebesar $255 juta devisa yang diharapkan tersebut diperoleh dari pengenaan biaya visa yang diusulkan tersebut. Dengan melakukan perhitungan terhadap perolehan devisa negara yang dihasilkan oleh pengenaan biaya visa sebesar $50 tersebut, kami memperkirakan bahwa kebijakan baru ini ibaratnya sebagai permainan yang tidak akan memperoleh hasil apa-apa (zero-sum-game) walaupun hal tersebut akan menyebabkan penurunan jumlah kunjungan wisatawan sebesar 4,8% saja – angka yang jauh lebih kecil dari penurunan sebesar 30% seperti yang disampaikan oleh para responden survei PATA yang dilakukan tahun 1998 tersebut di atas. Yang lebih mengkhawatirkan lagi adalah bahwa proyek kami menunjukkan bahwa jika terjadi ancaman penurunan kunjungan sampai 30%, maka Indonesia akan mengalami kerugian sebesar $1,35 milyar – bahkan setelah dilakukan perhitungan perolehan devisa baru dari usulan baru pengenaan biaya visa tersebut. Kenyataannya, ini menunjukkan terjadinya penurunan perolehan devisa sebesar 25% dari sektor pariwisata yang sedang sekarat ini.” Data yang ditunjukkan oleh survei kami menunjukkan bahkan lebih dari 30% wisatawan menyatakan akan mempertimbangkan kembali kunjungan mereka ke Bali dan Indonesia. Oleh karena itu, dalam skenario yang paling buruk potensi kerugian perolehan devisa akan menjadi sangat besar. Dari proyeksi data ini kita melihat adanya kecenderungan penurunan perolehan devisa secara terus-menerus. Ditambah dengan tingkat hunian hotel yang sangat rendah, kita masih dihadapkan dengan sejumlah konsekuensi akibat kerugian bisnis lain dalam sektor pariwisata seperti biro perjalanan, kerajinan, perbelanjaan, penjualan minuman dan makanan di setiap hotel. Ancaman lain adalah terjadinya pemutusan hubungan kerja yang terpaksa harus dilakukan akibat penurunan kegiatan bisnis pariwisata. 3). Perbandingan Harga dengan Daerah Tujuan Wisata Lain Komponen lain yang perlu kita cermati adalah biaya harga yang kompetitif untuk hotel-hotel kelas bawah dan menengah. Kami tidak saja prihatin terhadap anggota kami tetapi juga pada hotel-hotel berbintang lainnya di Bali yang akan dan telah menerima dampak buruk dari kondisi ekonomi saat ini. Tingkat harga yang sebenarnya di pasaran menunjukkan bahwa destinasi kita sebenarnya sudah lebih mahal daripada destinasi lain dan dengan

14 of 38

Page 3

penambahan biaya visa akan menyebabkan pembengkakan harga ini, yang pada akhirnya menempatkan begitu banyak pengunjung potensial berada pada posisi di luar kemampuan daya beli mereka. Berikut adalah contoh dari pasar Australia: •

Kunjungan ke Bali selama 4 malam menginap di hotel kecil biayanya adalah A$1999, dan kini akan meningkat menjadi A$1299, ditambah lagi dengan biaya-biaya lain. Harap diperhatikan bahwa negara-negara berikut ini telah memiliki Badan Pariwisata mereka yang akan mendukung pariwisata Australia dengan mengeluarkan dana yang cukup besar setiap tahun untuk penyusunan dan penerbitan brosur dan pemasaran. Perusahaan penerbangan yang beroperasi ke negara-negara ini juga memberikan tempat duduk gratis untuk setiap kontrak yang telah ditandatangani serta tempat duduk gratis untuk melakukan perjalanan penjajagan secara fisik sesering mungkin.

• • • • • •

Fiji – 4 malam hotel pinggir pantai A$919 bebas visa. Vanuatu – 5 malam A$599 bebas visa. Cook Islands – hotel pinggir pantai 4 malam A$1.049 bebas visa. Thailand/Phuket – 4 malam A$999 bebas visa. Malaysia – 4 malam A$899 bebas visa. Korea – 4 malam A$1.299 bebas visa.

Dari informasi di atas kita dapat melihat bahwa negara-negera tersebut tidak mengenakan biaya visa kepada wisatawan. Kami memahami bahwa keputusan tentang pengenaan biaya visa ini didadasarkan pada prinsip kesetaraan di mana orang Indonesia juga dikenakan biaya visa jika mereka berkunjung ke sejumlah negara. Akan tetapi, kebijakan ini tidak memperhitungkan aspek persaingan dari daerah tujuan wisata yang lain di wilayah ini, di mana sebagian besar dari mereka adalah saingan utama dalam memperebutkan jumlah wisatawan. 4). Kemungkinan perubahan terhadap negara-negara yang diberikan hak istimewa bebas visa Kami berharap agar pemerintah dapat mempertimbangkan negara-negara yang telah memberikan kontribusi besar pada industri pariwisata di Indonesia. Negara-negara tersebut adalah Jepang, Australia & Selandia Baru, Jerman, Prancis, Swiss, Inggris & Irlandia, Italia, Belanda, Amerika Serikat, Kanada, Spanyol, Korea, Taiwan, dan Rusia. Kami juga meminta agar negara-negara tersebut dimasukkan ke dalam kategori negara bebas visa sehingga kita bisa mempertahankan kecenderungan bisnis yang ada sekarang dan kita tidak menderita penurunan kegiatan pariwisata akibat permasalahan sehubungan dengan penetapan biaya visa tersebut.

15 of 38

Page 4

5). Keterbukaan secara penuh terhadap sistem pelaksanaan pengenaan biaya visa Jika karena satu dan lain hal keputusan ini tidak bisa ditinjau lagi, kita harus memiliki waktu yang cukup untuk menyebarkan informasi ini kepada para agen kami agar mereka memiliki waktu yang cukup juga untuk menyampaikan hal yang sama kepada calon wisatawan yang potensial. Hal ini sangat perlu karena jika wisatawan setelah tiba di suatu negara tiba-tiba diminta untuk membayar biaya visa dapat menimbulkan kesan pertama yang sangat buruk atas kunjungan mereka ke Indonesia. Agen juga harus memiliki waktu yang memadai untuk dapat memasukkan biaya visa ke dalam paket perjalanan mereka. Mereka juga harus memberitahu klien mengenai besarnya biaya visa, cara memperoleh visa, dan di mana visa itu dapat diperoleh. Kami berharap bahwa dengan penyampaian informasi di atas mudahanmudahan kami telah berhasil menyampaikan keprihatinan kami secara jelas terhadap kebijakan baru ini. Kami juga berharap semoga kami telah menguraikannya secara jelas mengenai dampak dari kebijakan baru ini terhadap sektor pariwisata baik terhadap perolehan devisa negara maupun dampak-dampak lain. Hormat kami,

Christopher MacLean Ketua Tembusan kepada Yth.: Bapak Gede Ardika – Menteri Pariwisata dan Kebudayaan Bapak Prof. Dr. Yusril Ihsa Mahendra, SH, Msc–Menteri Kehakiman dan HAM Bapak I.B. Putu Wesnawa - Ketua DPRD Bali Bapak Prof. Dr. Gde Pitana – Kepala Dinas Pariwisata Bali Bapak Putu Antara – Ketua Badan Pariwisata Bali

16 of 38

Page 5

Bapak Dewa Beratha, The Governor of Bali, Jl. Basuki Rachmat, Renon, Denpasar, Bali. 23rd May 2003 Dear Bapak Gubenur , W have read with great concern, the recent announcement regarding the confirmation of visa charges to many countries that have, in the past, enjoyed visa free entry to Indonesia. Although we recognize the efforts made to generate additional revenues are to the benefit of the government, we feel that with the current situation that the world is facing, the implementation of this fee will have a definite negative impact on the tourism business, not only for Bali, but all Indonesia. As this industry has been one of the major sources of income for Indonesia, as well as a very large employer for the people of Indonesia, we feel that we need to maintain this source of income and that we will have difficulties in doing so if the visa charge is implemented in its current format. The tourism industry has been struggling every since the Bali bomb and the additional effects of the war in Iraq, as well as the current world wide fear of SARS has done little to boost international confidence in tourism. The added action within Aceh will also have a very negative effect on potential tourism business to Indonesia. We are already seeing the effects within Indonesia with occupancies dropping not only within the tourism Industry but also within major business hotels. We realize that words alone will not be sufficient for decisions to be made and with this in mind, we have attached some additional information based upon factual data to support our concern.

Secretariat: Bali Dynasty Resort, Jalan Kartika, PO Box 2047, Tuban, Bali, Indonesia. Tel: (62) 361 752403 Fax: (62) 361 752402 Email: [email protected]

17 of 38

Page 6

1) Actual bookings on hand for five months The Association has recently conducted a survey on our current room bookings “on hand” and found the results to be of great concern to almost all of our managers in Bali. The reduction by, in some cases of over 80%, from this time last year shows that we are in for some very hard times in the next five months and most probably more. We have already experienced a very difficult six months since the bomb and the vision of continuing low levels of business will put tremendous strain on our abilities to maintain employment within our properties. The figures for this survey can be seen on Appendix No. 1. 2) Surveys on reaction to Visa Fees Last year, our association organized a survey with participation from numerous Casa Grande member hotel guests (both five and four star properties) and the replies to the questions we asked are shown in the attached Appendix No. 1. A list detailing the distribution of forms to hotels and the returned forms are shown in Appendix No. 2. A list of the forms returned detailing country of origin of the guest is attached on Appendix No. 3. This obviously shows that the majority of guests would not agree to the fees and would, in all probability, not return to Bali. In order to further show the potential effects of this visa fee, we have drawn on figures and comments made last year on the same subject, the source being www.balidiscovery.com. This report is detailed below and the accompanying statistics are shown on Appendix No. 4. “Research carried out by the Pacific Asia Travel Association (PATA) Bali Chapter in 1998 via a survey of inbound travel wholesalers demonstrated that as much as a 30% downturn in foreign arrivals to Indonesia might result from the introduction of a $50 visa fee! With this in mind and with calculations based upon existing government data showing 5.1 million foreign visitors a year spending an average $1,000 each, with the Indonesian Department of Culture and Tourism estimating some $5.1 billion in foreign exchange revenues are generated from Indonesia's tourism industry annually. And, if every foreign visitor is successfully charged a visa fee of $50 each - an additional $255 million in much needed state revenues are produced by the proposed visa fee.

18 of 38

Page 7

Calculating in the additional state revenues generated by a $50 visa fee, our projections suggest that the new policy becomes a zero-sum-game if it causes even a very modest decrease in arrivals of only 4.8% - a figure far less than the 30% downturn suggested by the respondent to the PATA survey of 1998. Even more alarming, our projections show that should the threatened 30% decrease in arrivals take place, Indonesia stands to take a whopping loss of $1.35 billion - even after calculating in the new revenue generated by the proposed visa fee. In real terms, that would represent a drop of 25% in foreign exchange earnings from a sector of the economy already suffering ill health.” The statistics shown by our survey show a greater number of guests than the 30% stated above could reconsider their visit to Bali and Indonesia and therefore in a worst case scenario, the amount of potential revenues lost could be significantly greater. We see from these projected figures that there is a definite trend towards lost revenues and with this, in conjunction with lower occupancies, come the additional consequences of lost business to other tourism sectors such as tour operators, craft works, shopping and food and beverage outlets outside of the hotels. There is also the potential that there could be a necessity to reduce manpower figures along with the lowered business levels. This is, of course bad news especially during times such as these where we are already experiencing a great loss of business and revenues as a direct result from the Bali bombing and the Iraq war. 3) Cost Comparison with other Destinations The other area in which we must look is the cost competitiveness for budget and medium level hotels. Our concern does not only apply to our member hotels but also to other star rated properties within Bali who will and are also being effected by this current economic situation. Actual existing rates on the market show our destination already more expensive that some others and the addition of the visa charge will blow these prices even higher, pushing them beyond the price ability of many potential guests.

19 of 38

Page 8

Some samples from the Australian market are as follows; •

Bali 4 nights budget hotel was A$1199, now will be approximately A$1299 with the additional fees. Please note the following countries all have tourism boards that support Australia with considerable funding each year in brochure and advertising costs. The Airlines to these areas also provide free seats for contracting and as many familiarizations as we can physically do.

• • • • • •

Fiji – 4 nights beachfront A$919 no visa fee. Vanuatu - 5 nights A$599 no visa fee. Cook Islands - beachfront 5 nights A$1049 no visa fee. Thailand/Phuket – 4 nights A$999 no visa fee. Malaysia – 4 nights A$899 no visa fee. Korea – 4 nights A$1299 no visa fee.

We can see from the information above that these countries do not make a visa fee for tourist visitors and although a decision to charge based upon reciprocity is understandable, it does not seem to take into consideration the competition we face from other tourist destinations within the region the majority of which are our direct competitors. 4) Possible changes to countries given visa free privileges We would ask that consideration be taken for the major countries that have a large contribution to the tourism industry in Indonesia. These are Japan, Australia & New Zealand, Germany, France, Switzerland, United Kingdom & Ireland, Italy, Netherlands, United States, Canada, Spain, Korea, Taiwan and Russia. We request that these countries be included in the visa free category in order for the existing business trends to be maintained and not reduced due to potential cost issues. 5) Full disclosure of visa fee implementation system If the decision is not able to be revised, then we must have time to extend the information on this new regulation to our agents in order that they can disseminate the same to their potential guests, as the consequences of a visitor arriving and being faced with an unexpected visa charge could have a severe impact on his impression and enjoyment of Indonesia. Agents need to be able to build the visa cost into their packages and advise their clients of the amount, how to obtain and where to obtain from.

20 of 38

Page 9

We hope that by sending this information to you that we have been able to express our concerns over this new regulation and of our concerns over the potential impact on the Indonesian tourism sector both in revenues and other consequential effects. Yours sincerely,

Christopher MacLean Chairman

c.c. Bapak Gede Ardika -The Minister of Tourism and Culture Bapak Prof. Dr. Yusril Ihsa Mahendra SH. M.sc–The Minister of Justice and Human Rights Bapak I.B. Putu Wesnawa –Head, DPRD Bali Bapak Prof. Dr. Gede Pitana–Director, The Department of Tourism, Bali. Bapak Putu Antara–Chairman, The Bali Tourism Board.

21 of 38

Page 10

Lampiran / Appendix 1

a) Guest bookings ‘on hand’ for the immediate future 2003. DATA FROM CASA GRANDE, BALI Actual Booking on Hand June July August September October

This Year from May

Last Year from May

9.00% 6.70% 5.40% 4.90% 4.20%

48.70% 48.40% 48.20% 41.90% 31.60%

b) Guest survey carried out in 2002.

22 of 38

Forms returned

889

Guests agree to visa charge Guests disagree to visa charge Guests without comment/unsure

312 552 025

35.09% 62.09% 02.81%

Page 11

Lampiran / Appendix 2

SURVEY FORMS REPORT NO.

HOTEL

1 Aman Resorts 2 Aston Bali 3 Begawan Giri 4 Cliff Resort 5 Dynasty Resort 6 Discovery Kartika Plaza 7 Four Seasons Resort 8 Hard Rock 9 Hilton International 10 Holiday Inn Resort Bali Hai 11 Hyatt Bali 12 Hyatt Grand 13 Imperial 14 Intan Bali 15 Intercontinental 16 Jayakarta 17 Kuta Paradiso 18 Le Meridien 19 Legian 20 Melia Bali 21 Melia Benoa 22 Mercure Kuta Bali 23 Nikko Spa & Resort 24 Novotel Coralia Benoa Bali 25 Nusa Dua Beach 26 Oberoi 27 Padma 28 Pansea 29 Puri Wulandari 30 Raddin 31 Radisson 32 Ramada Bintang 33 Ritz Carlton 34 Santika 35 Sheraton Laguna 36 Sheraton Nusa Indah 37 Sekar Nusa Resort 38 Swiss Bel Hotel Bali Aga 39 The Bale 40 White Rose Hotel TOTAL

23 of 38

NO. OF FORMS

FORMS RETURNED

AGREE DISAGREE UNSURE

5 40 5 40 65 65 30 85 110 40 80 85 30 60 85 90 50 55 15 100 25 0 80 40 75 28 80 8 0 40 80 80 65 35 55 70 7 15 5 30

5 38 0 10 64 52 28 24 54 40 50 0 0 31 15 47 31 35 15 19 24 0 10 0 44 28 0 8 0 16 35 0 0 14 48 70 0 9 0 25

0 15 0 2 14 13 15 7 17 13 14 0 0 4 4 18 17 21 2 4 14 0 4 0 14 19 0 4 0 7 8 0 0 3 28 18 0 1 0 12

5 23 0 8 49 39 13 17 36 27 34 0 0 27 9 28 13 14 13 14 10 0 5 0 28 8 0 3 0 8 26 0 0 11 14 51 0 8 0 11

0 0 0 0 1 0 0 0 1 0 2 0 0 0 2 1 1 0 0 1 0 0 1 0 2 1 0 1 0 1 1 0 0 0 6 1 0 0 0 2

1953

889

312

552

25

Page 12

Lampiran / Appendix 3

NATIONALITY OF RESPONDENTS NO. NATIONALITY AGREE 1 Australia 2 Austria 3 Africa 4 Belgian 5 Canada 6 Denmark 7 Spain 8 France 9 Finland 10 Greece 11 Germany 12 Ireland 13 Iran 14 India 15 Italy 16 Japan 17 Korean 18 Luxemburg 19 Mexico 20 Malaysia 21 Netherlands 22 Norway 23 Philippines 24 Peru 25 Portugal 26 Russian 27 Saudi Arabia 28 Sweden 29 Switzerland 30 Singapore 31 Czechoslovakia 32 Taiwan 33 Turkey 34 USA 35 UK TOTAL

24 of 38

%

DISAGREE

%

UNSURE

%

TOTAL

75 1 5 11 11 2 7 10 0 3 27 13 0 1 11 10 4 1 1 5 15 0 3 1 1 2 2 1 9 5 1 1 0 25 48

24.04% 0.32% 1.60% 3.53% 3.53% 0.64% 2.24% 3.21% 0.00% 0.96% 8.65% 4.17% 0.00% 0.32% 3.53% 3.21% 1.28% 0.32% 0.32% 1.60% 4.81% 0.00% 0.96% 0.32% 0.32% 0.64% 0.64% 0.32% 3.88% 1.60% 0.32% 0.32% 0.00% 8.01% 15.38%

195 2 0 12 13 6 15 13 1 8 84 7 1 0 5 25 0 0 0 7 30 1 3 0 1 0 0 0 20 5 1 8 1 41 47

35.33% 0.36% 0.00% 2.17% 2.36% 1.09% 2.72% 2.36% 0.18% 1.45% 15.22% 1.27% 0.18% 0.00% 0.91% 4.53% 0.00% 0.00% 0.00% 1.27% 5.43% 0.18% 0.54% 0.00% 0.18% 0.00% 0.00% 0.00% 3.62% 0.91% 0.18% 1.45% 0.18% 7.43% 8.51%

5 0 1 0 1 0 2 0 0 0 4 0 0 0 1 2 0 0 0 1 1 0 0 0 0 0 0 0 1 2 0 0 0 2 2

20.00% 0.00% 4.00% 0.00% 4.00% 0.00% 8.00% 0.00% 0.00% 0.00% 16.00% 0.00% 0.00% 0.00% 4.00% 8.00% 0.00% 0.00% 0.00% 4.00% 4.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 4.00% 8.00% 0.00% 0.00% 0.00% 8.00% 8.00%

276 31.00% 3 0.34% 6 0.68% 23 2.59% 25 2.82% 8 0.90% 24 2.71% 23 2.59% 1 0.11% 11 1.24% 115 12.96% 20 2.26% 1 0.11% 1 0.11% 17 1.92% 37 4.17% 4 0.45% 1 0.11% 1 0.11% 13 1.47% 46 5.19% 1 0.11% 6 0.68% 1 0.11% 2 0.23% 2 0.23% 2 0.23% 1 0.11% 30 3.38% 12 1.35% 2 0.23% 9 1.01% 1 0.11% 68 7.67% 97 10.94%

312

35.09%

552

62.09%

25

2.81%

889

%

Page 13

Lampiran / Appendix 4

Detail of potential loss of revenue against gains from visa fees

(source – www.Balidiscovery.com)

25 of 38

Page 14

26 of 38

Page 15

27 of 38

Page 16

28 of 38

Page 17

Appendix 3

BHA Travel Industry Online Survey Total respondents : 291 Bali offers better value than many other destinations Bali should have a travel advisory in place Bali is a highly recommended destination for MICE Bali is clean Bali is a culturally rich island Bali is a safe place to visit Bali is concerned with the environment Bali has enough attractions/activities for all types of people Bali has improved as a destination in the past 2 years Bali is an attractive, saleable destination Bali caters for the needs of the international traveler Bali's businesses adhere to International standards The introduction of the visa fee will not have an impact on Tourism The introduction of the visa fee has not caused many complaints Bali is well promoted Bali has International standard medical facilities

29 of 38

Yes / Agree 98%

No / Disagree 2%

Yes / Agree 64% No / Disagree 35% Yes / Agree 76% No / Disagree 23% Yes / Agree 64% No / Disagree 36% Yes / Agree 98%

No / Disagree 1%

Yes / Agree 97%

No / Disagree 3%

Yes / Agree 68% No / Disagree 31% Yes / Agree 95%

No / Disagree 5%

Yes / Agree 85% No / Disagree 14% Yes / Agree 98%

No / Disagree 1%

Yes / Agree 96%

No / Disagree 3%

Yes / Agree 78% No / Disagree 22% Yes / Agree 45% No / Disagree 54% Yes / Agree 43% No / Disagree 57% Yes / Agree 83% No / Disagree 17% Yes / Agree 68% No / Disagree 32%

APPENDIX 4

SUMMARY - V O A Cards NO.

HOTEL

NO OF ROOMS English

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55

Alila Manggis Amanusa Resort Aston Bali Bali Cliff Resort Bali Dynasty Resort Bali Garden Hotel Bali Hai Resort & Spa Bali Hilton International Bali Hyatt Bali Mandira Hotel Bali Tropic Resort & Spa Begawan Giri Estate Club Med Conrad Hotel Discovery Kartika Plaza Four Seasons Resort Grand Hyatt Grand Istana Rama Hotel Hard Rock Hotel Padma Bali Hotel Santika Beach Ibah Luxury Villas & Spa Intan Bali Intercontinental Jayakarta Keraton Jimbaran Resort Kuta Paradiso Le Meridien Maya Ubud Resort & Spa Melia Bali Villas & Spa Resort Melia Benoa - All Inclusive Resort Mercure Kuta Bali Nikko Spa & Resort Novotel Coralia Benoa Bali Nusa Dua Beach Pansea Raddin Sanur Bali Ramada Bintang Bali Ramada Benoa Resort Ritz Carlton Royal Seminyak Sanur Beach Hotel Sanur Paradise Plaza Hotels &Suites Sheraton Laguna The Bale The Legian The Oberoi, Bali The Patra Bali The Westin Resort Nusa Dua White Rose Hotel Bali Rani Hotel The Oasis Harris Kuta Hotel Risata Bali The Villas

55 35 187 175 312 157 200 537 390 117 114 28 402 333 319 223 750 146 418 405 171 15 330 425 431 99 240 278 108 510 128 130 390 191 380 41 196 401 184 337 137 426 413 270 20 78 75 108 353 144 104 70 191 146 161 TOTAL

30 of 38

Note : 51 surveys received on line through website

DISTRIBUTED Japanese

Korean

Total

English

21 13 98 66 211 118 135 201 176 79 86 17 181 150 215 84 281 99 219 213 115 11 223 159 291 37 162 125 57 191 96 68 117 129 214 15 0 271 124 101 51 272 279 122 8 44 42 65 185 97 25 25 25 25 25

14 9 28 46 23 0 15 141 59 9 0 3 60 62 24 59 197 11 47 61 13 0 25 112 32 26 18 42 16 115 0 20 117 14 43 8 0 30 14 88 26 48 31 51 4 9 8 8 40 11 25 25 25 25 25

6 4 14 20 0 0 0 60 59 0 0 1 60 37 0 25 84 0 47 30 0 0 0 48 0 11 0 42 8 77 0 10 59 0 29 8 0 0 0 63 26 0 0 30 4 6 6 0 40 0 25 25 25 25 25

41 26 140 132 234 118 150 402 294 88 86 21 301 249 239 168 562 110 313 304 128 11 248 319 323 74 180 209 81 383 96 98 293 143 286 31 0 301 138 252 103 320 310 203 16 59 56 73 265 108 75 75 75 75 75

6459

1962

1039

9460

RETURNED Japanese 2 0 9 0 7 23

Korean

Total

0 0 11

149

20

0

66 65 25 36 3

2 126 17 2 0

0 9 13 0 0

12 61 63 33 25 24 27 63 11 25 6 61 25 54 34 52 16 13 10 38 46 55 7

0 0 54 7 7 5 0 13 0 0 2 10 0 6 5 16 35 0 20 84 1 21 1

0 0 4 0 0 0 0 0 0 0 0 0 0 0 4 0 0 0 0 41 0 0 0

26 8 15

6 0 15

0 0 0

63 46 13

0 0 14

0 0 0

40

7

1

27 3 71 7

2 5 1 0

0 0 0 0

16

0

0

1458

527

83

% Ret

2 9 41 0 169 0 68 200 55 38 3 0 0 12 61 121 40 32 29 27 76 11 25 8 71 25 60 43 68 51 13 30 163 47 76 8 0 32 8 30 0 63 46 27 0 48 0 29 8 72 7 0 0 16 0

5% 35% 29% 0% 72% 0% 45% 50% 19% 43% 3% 0% 0% 5% 26% 72% 7% 29% 9% 9% 59% 100% 10% 3% 22% 34% 33% 21% 84% 13% 14% 31% 56% 33% 27% 26% #DIV/0! 11% 6% 12% 0% 20% 15% 13% 0% 81% 0% 40% 3% 67% 9% 0% 0% 21% 0%

2068

22%

qrpt1

Voa status

Country Name

Country Code Total Visitor Yes

3 3 3 3

SINGAPORE MALAYSIA TURKEY CHINA

SIN MAL TUR CHIN

2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2

JAPAN AUSTRALIA SOUTH KOREA UNITED KINGDOM USA GERMAN FRANCE NEW ZEALAND SWISS ITALY CANADA TAIWAN SOUTH AFRICA NORWAY DENMARK POLAND HONGARIA ARGENTINA FINLAND UNITED ARAB EMIRATES

JPN AUS SK UK USA GRM FRN NZ SWS ITY CND TAI SA NW DEN PLD HON ARG FIN UEA

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

NETHERLANDS SPAIN GREECE IRELAND BELGIUM PORTUGAL SWEDEN INDIA USA2 AUSTRIA LATVIA MEXICO RRC RUSIA SLOVENIA UKRAINE

NET SPN GRE IR BEL POR SWE IND USA2 AST LAT MEX RRC RUS SLO UKR TOTAL

31 of 38

25 9 7 2 43 671 627 101 98 93 73 50 46 29 26 20 17 15 13 11 6 4 2 2 2 1906 89 18 10 10 7 7 6 5 4 2 2 2 2 2 2 2 170 2119

Is it a tourist visa ? No No Comment

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 87 18 10 9 7 7 6 4 0 2 2 2 2 2 2 2 95.29 7.65

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0 1 0 0 0 1 4 0 0 0 0 0 0 0 4.71 0.38

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.00 0

How long did it How much did take to get ? you pay ? (US$) (days)

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 1 12 1 1 1 1 1 1 1 1 1 1 1 1 1.588 0.68

3 day

Type 30 days No Comment

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 6 663 0 2 602 0 1 100 0 3 87 0 0 84 0 1 66 0 0 48 0 2 41 0 0 26 0 0 25 0 0 18 0 0 17 0 0 9 0 1 12 0 2 9 0 0 5 0 0 4 0 0 2 0 0 2 0 0 2 0 0.94 95.59 50 0 0 58 0 0 72 0 0 63 0 0 36 0 0 55 0 0 46 0 0 59 0 0 55 0 0 146 0 0 34 0 0 45 0 0 46 0 0 40 0 0 47 0 0 40 0 0 55.750 0.00 0.00 22.3 0.85 85.98

0 0 0 0 0 2 23 0 8 9 6 2 3 3 1 2 0 6 0 0 1 0 0 0 0 3.46 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.00 3.11

Page 1

How Long Did you spend in line to get visa (%minute)

Was your visa issue efficiently ? Was your visa issue courteously ? Yes No No Comment Yes No No Comment

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 23 489 165 28 546 66 23 74 18 24 82 14 29 73 18 31 51 13 21 43 3 22 42 3 14 27 2 21 22 2 31 17 2 48 9 6 19 15 0 17 10 3 19 6 3 29 4 2 28 4 0 9 1 0 22 2 0 25 2 0 25.34 79.70 16.79 0 53 28 0 12 6 0 9 0 0 10 0 0 4 2 0 6 0 0 5 1 0 3 2 0 3 0 0 1 1 0 2 0 0 2 0 0 1 0 0 1 0 0 1 0 0 1 0 0.00 67.06 23.53 12.08 77.06 17.16

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 17 483 138 15 554 30 9 75 5 2 88 3 2 80 8 9 43 15 4 44 2 1 40 3 0 22 2 2 24 0 1 16 1 2 11 2 0 12 0 0 11 0 2 5 4 0 5 1 0 3 1 1 1 0 0 1 1 0 2 0 3.52 79.75 11.33 8 46 16 0 14 2 1 5 0 0 6 1 1 2 2 1 6 0 0 4 1 0 3 1 1 2 1 0 2 0 0 2 0 0 2 0 1 1 0 1 1 0 1 0 0 1 0 0 9.41 56.47 14.12 3.92 76.26 11.33

Do you feel inconvenienced by new policy ?

Yes

No

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 50 327 300 43 240 375 21 42 52 7 39 56 5 40 51 15 31 33 4 16 32 3 21 24 5 13 16 2 9 16 3 7 12 4 6 9 3 5 8 2 1 12 2 7 4 0 1 5 0 4 0 1 0 1 0 0 2 0 1 1 8.92 42.50 52.94 27 58 27 2 5 12 5 3 6 3 4 4 3 2 4 1 1 5 1 3 3 1 0 3 1 3 0 0 1 1 0 0 2 0 0 2 1 0 2 1 1 1 2 0 2 2 1 0 29.41 48.24 43.53 10.38 42.1 51.11

No Comment

Were you adequately informed before travelling ?

Yes

No

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 44 465 188 12 499 118 7 60 33 3 54 42 2 55 37 9 57 14 2 37 12 1 37 7 0 25 4 1 18 7 1 14 6 2 12 3 2 14 0 0 11 2 0 8 3 0 3 3 0 4 0 1 1 0 0 2 0 0 2 0 4.56 72.30 25.13 4 61 26 1 14 3 1 4 5 2 3 5 1 6 1 1 7 0 0 5 1 2 2 1 1 1 2 0 1 1 0 2 0 0 2 0 0 1 1 0 1 1 0 1 0 1 1 0 8.24 65.88 27.65 4.77 70.32 24.82

No Comment

0 0 0 0 0 18 10 8 2 1 2 1 2 0 1 0 2 1 0 0 0 0 1 0 0 2.57 2 1 1 2 0 0 0 2 1 0 0 0 0 0 1 1 6.47 2.83

qrpt1

Does the new policy make you feel unwelcome ?

Yes

No

0 0 0 0 0 0 0 0 0 0 252 398 126 487 36 59 24 72 24 65 20 50 11 38 15 29 4 25 8 15 5 15 4 11 3 9 2 11 3 8 2 4 0 4 0 1 1 1 0 2 28.33 68.42 46 41 7 10 0 10 3 5 2 4 1 6 3 3 1 3 3 0 1 1 0 2 0 2 0 1 1 1 0 2 0 0 40.00 53.53 28.69 65.83

No Comment

Was there adequate info available in the airport in regards to the visa system

Yes

No

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 21 264 376 14 453 158 6 35 48 2 73 25 4 63 23 3 41 22 1 34 14 2 24 16 0 23 3 3 14 7 0 11 6 2 10 3 3 8 0 0 9 4 0 8 3 0 2 4 0 1 2 1 0 1 0 0 2 0 1 1 3.25 56.35 37.67 2 44 30 1 10 3 0 6 4 2 6 2 1 3 3 0 6 0 0 1 3 1 0 2 1 1 2 0 2 0 0 0 2 0 1 1 1 2 0 0 0 1 0 2 0 2 0 0 6.47 49.41 31.18 3.45 54.65 36.39

32 of 38

Waolud this new visa policy will deter you from returning to indonesia again ?

No Comment Definitely Prabably Maybe

No

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 31 310 211 116 17 16 35 46 87 449 18 8 19 21 36 0 6 5 22 65 7 6 12 13 58 10 13 10 18 27 2 3 8 11 26 6 3 4 9 30 3 4 4 5 14 5 6 4 4 9 3 2 1 3 12 4 4 1 2 8 7 1 3 1 8 0 1 0 2 10 0 4 2 1 4 0 0 0 2 4 1 1 0 0 3 1 0 0 0 1 0 0 0 0 2 0 0 1 0 1 5.98 21.35 17.37 16.63 41.13 15 8 29 19 26 5 0 5 4 7 0 1 3 0 6 2 0 2 0 7 1 2 0 0 5 1 1 0 1 5 2 2 2 0 2 3 2 1 0 1 1 2 0 0 1 0 0 1 0 1 0 0 0 0 2 0 0 0 0 2 0 1 1 0 0 1 0 1 0 1 0 0 0 0 0 2 0 0 0 0 19.41 11.18 26.47 14.12 38.82 6.94 20.1 17.74 16.09 40.11

No Comment

0 0 0 0 0 17 10 17 0 4 5 2 0 2 3 2 2 2 0 0 0 0 1 0 0 3.52 7 2 0 1 0 0 0 1 1 0 0 0 0 0 2 2 9.41 3.92

Page 2

Appendix 7 Chart showing average wait time by time of arrival versus number of international arrivals by the hour Nationality

Time

00.00 - 01.00 Australia UK New Zealand

Nationality

Time

01.01 - 02.00 Australia New Zealand

Nationality

Time 08.01 - 09.00

Time

South Korea Japan USA Swiss Germany Australia

Nationality

09.01 - 10.00

Time

Japan Australia USA New Zealand Italy South Korea Denmark Canada

Nationality

10.01 - 11.00

Time

Japan Australia New Zealand USA UK South Korea Germany Taiwan Canada Denmark Hongaria

Nationality

11.01 - 12.00

Australia Japan UK USA Denmark Swiss New Zealand France Germany South Africa Canada Findland Italy Norway

33 of 38

Total Visitor 5 2 1 8

Duration of Waiting 14 10 3

Total Visitor 5 1 6

70 20 3 93

Duration of Waiting 18 20

Total Visitor 3 3 1 1 1 1 10 Total Visitor 12 7 5 3 2 1 1 1 32 Total Visitor 42 38 6 6 4 3 2 1 1 1 1 105 Total Visitor 61 24 7 6 4 3 3 3 3 2 1 1 1 1 120

Waiting Duration * Total Visitor

11.63

Waiting Duration * Total Visitor 90 20 110

Duration of Waiting 27 20 20 15 2 15

Duration of Waiting 12 29 20 8 30 20 15 35

Duration of Waiting 46 17 10 15 22 31 18 30 10 45 10

Duration of Waiting 20 21 12 25 22 8 17 20 55 22 20 15 60 20

Average

Average

18.33

Waiting Duration * Total Visitor 81 60 20 15 2 15 178 Waiting Duration * Total Visitor 144 203 100 24 60 20 15 35 144 Waiting Duration * Total Visitor 1932 646 60 90 88 93 36 30 10 45 10 3040 Waiting Duration * Total Visitor 1220 504 84 150 88 24 51 60 165 44 20 15 60 20 2505

Average

17.80 Average

4.50 Average

28.95 Average

20.88

Maximum seat arrivals Fri Sat Sun Mon Tue Wed Thu 293 293 293 293 293 293 293

293

293

293

293

293

293

293

Maximum seat arrivals Fri Sat Sun Mon Tue Wed Thu 293 0 148 0 148 293 293 293

0

148

0

148

293

293

Maximum seat arrivals Fri Sat Sun Mon Tue Wed Thu 293 293 293 293 293 293 293

293

293

293

293

293

293

293

Maximum seat arrivals Fri Sat Sun Mon Tue Wed Thu 293 293 293 293 293 293 293

293

293

293

293

293

293

293

Maximum seat arrivals Mon Tue Wed Thu Fri Sat Sun 148 148 148 148 148 148 293 148

148

148

148

148

148

148

441

Maximum seat arrivals Mon Tue Wed Thu Fri Sat Sun 293 293 293 293 293 293 293 293 293 293 293 293 293 293

586

586

586

586

586

586

586

Time

Nationality

12.01 - 1.00 pm Australia Japan UK USA Swiss France Germany Norway New Zealand South Africa UEA Denmark Canada

Time

Nationality

13.01 - 2.00pm Australia Japan Germany USA France UK Swiss Italy Canada Taiwan New Zealand Hongaria South Korea Denmark Finland Norway South Africa

Time

Nationality

14.01 - 3.00PM Australia Canada Denmark France Germany Hongaria Italy Japan New Zealand Norway Poland South Africa South Korea Swiss Taiwan UK USA UK

Total Visitor 83 24 15 11 8 7 6 4 2 1 1 1 1 164 Total Visitor 123 26 13 12 12 11 11 6 5 4 4 2 2 1 1 1 1 235 Total Visitor 92 3 2 8 7 1 8 36 6 4 2 6 9 2 3 12 22 1 224

Duration of Waiting 20 24 20 12 20 13 20 14 18 20 20 15 15

Duration of Waiting 25 20 47 24 16 13 12 14 33 60 42 28 25 5 30 15 45

Duration of Waiting 39 25 15 29 25 45 31 22 26 28 75 22 22 20 53 50 36 45

Waiting Duration * Total Visitor 1660 576 300 132 160 91 120 56 36 20 20 15 15 3201 Waiting Duration * Total Visitor 3075 520 611 288 192 143 132 84 165 240 168 56 50 5 30 15 45 5819 Waiting Duration * Total Visitor

Average

19.52 Average

24.76 Average

3588 75 30 232 175 45 248 792 156 112 150 132 198 40 159 600 792 45 7569 33.79

Time

Nationality

15.01 - 4.00pm Australia Canada France Germany Italy Japan New Zealand Poland South Korea Taiwan UEA UK USA

34 of 38

Total Visitor 92 2 7 2 1 21 1 1 10 7 1 6 11 162

Duration of Waiting 34 65 31 25 5 25 45 3 21 47 30 22 52

Waiting Duration * Total Visitor 3128 130 217 50 5 525 45 3 210 329 30 132 572 5376

Average

33.19

Maximum seat arrivals Fri Sat Sun Mon Tue Wed Thu 293 293 293 293 400 293 400 400 400 138 400 278 400 183 293 278 293 183 293 265 278 278

1264

971

724

1154

678

986

848

Maximum seat arrivals Mon Tue Wed Thu Fri Sat Sun 293 293 293 293 293 110 293 293 183 183 293 183 293 293 183 293

586

476

476

586

476

586

879

Maximum seat arrivals Mon Tue Wed Thu Fri Sat Sun 183 293 293 293 293 265 265 265 265 265 265 265 148 148 293 293 293 293 293 148 293 293 148 148 148 148 293 180 344 300 293 300 180 300 398 293 180 293 300 300

1034

1343 1697

1292

1592 1814 1479

Maximum seat arrivals Mon Tue Wed Thu Fri Sat Sun 188 188 231 148 188 188 188 277 148 277 148 293 188 293 148 293 148 293 277 277 293 293 141 293 148 293 293 293 141 141 293

906

770

949

589

1340 1673

774

Time

Nationality

16.01 - 5.00pm Australia Canada France Germany Italy Japan New Zealand South Korea Taiwan UK USA

Time

Nationality

17.01 - 6.00pm Australia Denmark France Germany Italy Japan Japan New Zealand South Africa South Korea UK USA

Time

Nationality

18.01 - 7.00pm Japan Australia South Korea New Zealand UK USA France South Africa Germany Canada South Africa Japan Australia

Time

Nationality

19.01 - 8.00pm Argentine Australia Australia Canada France France Germany Japan Japan New Zealand Norway Poland South Africa South Korea UK UK USA

35 of 38

Total Visitor 53 1 4 5 3 60 3 26 1 4 3 163 Total Visitor 27 1 1 2 2 101 1 4 1 9 3 3 155 Total Visitor 30 13 9 4 3 2 2 1 1 1 1 1 1 69 Total Visitor 2 9 1 2 4 1 2 91 3 2 2 1 1 21 5 1 2 150

Duration of Waiting 46 4 15 56 15 24 42 21 5 48 23

Duration of Waiting 32 15 30 10 20 26 10 30 15 22 35 84

Duration of Waiting 24 25 25 15 40 10 40 10 10 90 4 2 5

Duration of Waiting 9 27 3 10 18 15 25 19 7 20 10 4 10 25 26 7 6

Waiting Duration * Total Visitor 2438 4 60 280 45 1440 126 546 5 192 69 4944 Waiting Duration * Total Visitor 864 15 30 20 40 2626 10 120 15 198 105 252 4295 Waiting Duration * Total Visitor 720 325 225 60 120 20 80 10 10 90 4 2 5 1671 Waiting Duration * Total Visitor 18 243 3 20 72 15 50 1729 21 40 20 4 10 525 130 7 12 2919

Average

30.33 Average

27.71 Average

24.22 Average

19.46

Maximum seat arrivals Mon Tue Wed Thu Fri Sat Sun 293 293 293 293 293 293 277 277 293 277 293 293 293 293 293 293 293 300 300

293

863

586

1163

586 1179

863

Maximum seat arrivals Mon Tue Wed Thu Fri Sat Sun 293 293 293 293 293 293 293 293 293 293 293 293 293 293 130 130

586

716

586

716

586

586

586

Maximum seat arrivals Mon Tue Wed Thu Fri Sat Sun 293 293 293 293 293 293 293

293

293

293

293

293

293

293

Maximum seat arrivals Mon Tue Wed Thu Fri Sat Sun 293 293 293 293 400 293 293 400 138 400 293 400 400 293 260

293

693

431

693

986

953

693

Nationality

Time

20.01 - 9.00pm Japan South Korea UK Germany Australia New Zealand USA Canada France Italy Poland Taiwan

Nationality

Time

21.01 - 10.00pm Japan Germany UK USA New Zealand Swiss Italy Canada Australia Norway Poland South Africa South Korea

Nationality

Time 22.01 - 23.00

Japan Germany UK Australia Swiss South Korea

Nationality

Time 23.01 - 00.00

Japan Australia UK Swiss

Total Visitor 72 6 5 5 5 4 2 1 1 1 1 1 104 Total Visitor 35 11 9 7 2 2 2 1 1 1 1 1 1 74 Total Visitor 71 13 8 6 1 1 100 Total Visitor 18 4 2 1 25 1906

36 of 38

Duration of Waiting 15 22 11 24 18 16 10 5 10 5 10 45

Duration of Waiting 17 26 28 30 20 8 5 45 20 1 7 2 30

Duration of Waiting 25 26 8 14 20 30

Duration of Waiting 16 12 5 3

Waiting Duration * Total Visitor 1080 132 55 120 90 64 20 5 10 5 10 45 1636 Waiting Duration * Total Visitor 595 286 252 210 40 16 10 45 20 1 7 2 30 1514 Waiting Duration * Total Visitor 1775 338 64 84 20 30 2311 Waiting Duration * Total Visitor

Average

15.73 Average

20.46 Average

23.11 Average

288 48 10 3 349

13.96

47674

25.01

Maximum seat arrivals Fri Sat Sun Mon Tue Wed Thu 400 400 138 400 400 293 400 293 293 293 293 293 293 293 293 293 293 293 293 293 293 293

986

986 1017

986

986

879

986

Maximum seat arrivals Mon Tue Wed Thu Fri Sat Sun 400 155 122 155 155 400 260 293 130 138 130 400 293 155 400 300 400 300 400 293 293 293 300

693

978

560

978

855

693 1408

Maximum seat arrivals Mon Tue Wed Thu Fri Sat Sun 400 400 293 400 400 300 300 293 130 344 130 293

693

530

637

530

693

300

300

Maximum seat arrivals Mon Tue Wed Thu Fri Sat Sun 293 293 293 293 293 293 293

293

293

293

293

293

293

293

APPENDIX 8

Summary of Comments Comments noted by respondent describe on 3 classification are 1. Objection for new visa policy (system, procedure, rate, services) 2. Offer argue and suggestions in reach for great service for tourist 3. VOA policy doesn’t matters at all /no problem 1. Objection about new VOA (Visa on Arrival) policy No 1 2

3

4

Summary of Comments VOA can damaging the interest of Bali, decrease frequency of tourist to visiting Bali - Choose others place and country for weekend/holiday Quite expensive rate - Too expensive for obtain visa - Children should not charged to - Spend much money for family traveling in Bali Long procedure and slow. - Take long time / queue to get visa - Many steps ( pay , visa stamp, immigration ) should served to be one step only - Need more staffs and officers to fasten the process - There’s no adequate facilities while proceed the visa Money of VOA policy didn’t transparently - Where the money distribute? - Rip off tourist - Government raising money through the policy

2. Offers argue and suggestions No 1

2 3

Comments Procedure to obtain the visa - The visa should incorporated with airline ticket - Travel agent might help to providing the visa - Obtain the visa from departure country The information should spread before - Surprise when arrived at airport, there is VOA policy The currency rate should not in US $ - Why should be in US $, VOA is the Indonesia regulations. Its better to choose rupiah as the rate - US dollars might change into AUS dollars and also euro

3. VOA policy doesn’t matters at all /no problem No 1

37 of 38

Comments VOA policy is not matters at all - Bali is wonderful - Great service and quick at immigration - Spend more money for VOA is alright with view to increase security of Bali - VOA should distributed for local Bali, not running to Jakarta

APPENDIX 9

ARRIVAL COMPARISON - BALI VERSUS THAILAND

Nationality

Singapore Malaysia Turkey China Thailand Total Japan Australia S/Korea UK USA Germany France N/Zealand Switzerland Italy Canada Taiwan South Africa Norway Denmark Poland Hungary UAE Argentina Finland Total Total (exl emerging Netherlands Spain Ireland Greece Portugal Belgium Sweden India Austria Ukraine Mexico Russia Latvia Slovenia Total Total Arrivals

2004

YTD August Bali 2001

VAR

2004

YTD June Thailand 2001 VAR

26,926 33,510

11,889 11,323

126.5% 195.9%

341,195 691,325

328,821 514,827

3.8% 34.3%

14,507 9,964 84,907

1,451 10,259 34,922

899.8% -2.9% 143.1%

379,698

338,802

12.1%

1,412,218

1,182,450

19.4%

204,685 175,374 53,573 32,302 33,165 44,538 28,063 14,288 8,776 13,868 10,044 113,531 6,129 3,563 5,189

215,280 166,052 22,798 78,252 54,634 55,524 31,784 17,927 11,461 25,995 14,148 132,071 5,314 4,022 6,890

-4.9% 5.6% 135.0% -58.7% -39.3% -19.8% -11.7% -20.3% -23.4% -46.7% -29.0% -14.0% 15.3% -11.4% -24.7%

553,246 177,853 410,063 302,124 276,309 236,703 120,907 30,344 62,882 52,077 55,179 268,133 17,667 42,131 49,890 37,073

617,165 173,414 270,658 257,889 267,560 214,421 125,323 26,948 61,716 59,773 58,718 374,415 19,507 39,769 44,737 33,374

-10.4% 2.6% 51.5% 17.2% 3.3% 10.4% -3.5% 12.6% 1.9% -12.9% -6.0% -28.4% -9.4% 5.9% 11.5% 11.1%

1,017 567 1,634 750,306 695,716

251 2,094 1,735 846,232 823,183

305.2% -72.9% -5.8% -11.3% -15.5%

19,870 1,294 38,418 2,752,163

13,379 3,982 30,970 2,693,718

48.5% -67.5% 24.0% 2.2%

22,785 7,323

27,623 9,986

-17.5% -26.7%

61,089 16,591

58,718 15,521

4.0% 6.9%

2,618 4,202 5,137 4,347 4,216

1,619 4,640 9,714 3,658 6,521

61.7% -9.4% -47.1% 18.8% -35.3%

22,670 124,555 144,883 25,850

24,606 127,817 104,882 23,942

-7.9% -2.6% 38.1% 8.0%

1,289 6,786

1,486 4,411

-13.3% 53.8%

61,063

29,229

108.9%

58,703

69,658

-15.7%

456,701

384,715

18.7%

951,927

964,324

-1.3%

5,552,870

5,039,202

10.2%

Other

Note: Thai arrivals only available to June. But for comparative purposes % variances can be used Conclusion

38 of 38

It can be seen from the above highlights that Bali could be directly loosing it's market share in some Euopean and Scandinavian countries since Bali reflects a fall in arrivals but Thailand indicates an increase in arrivals