TESIS PEMETAAN PROGRAM PENGEMBANGAN KOMPETENSI TEKNIS KARYAWAN PT. SURYA PRATISTA HUTAMA DENGAN MENGGUNAKAN MODEL 70:20:10

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TESIS PEMETAAN PROGRAM PENGEMBANGAN KOMPETENSI TEKNIS KARYAWAN PT. SURYA PRATISTA HUTAMA DENGAN MENGGUNAKAN MODEL 70:20:10

WIDHI NOVA PRASETYA

SEKOLAH PASCASARJANA UNIVERSITAS AIRLANGGA SURABAYA 2015

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PROGRAM PENGEMBANGAN KOMPETENSI...

WIDHI NOVA PRASETYA


TESIS PEMETAAN PROGRAM PENGEMBANGAN KOMPETENSI TEKNIS KARYAWAN PT. SURYA PRATISTA HUTAMA DENGAN MENGGUNAKAN MODEL 70:20:10

WIDHI NOVA PRASETYA NIM 091314253011


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PEMETAAN PROGRAM PENGEMBANGAN KOMPETENSI TEKNIS KARYAWAN PT. SURYA PRATISTA HUTAMA DENGAN MENGGUNAKAN MODEL 70:20:10

TESIS Untuk Memperoleh Gelar Magister dalam Program Studi Pengembangan Sumber Daya Manusia pada Sekolah Pascasarjana Universitas Airlangga

Oleh:

WIDHI NOVA PRASETYA NIM 091314253011


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LEMBAR PENGESAHAN

Tesis ini telah disetujui pada Tanggal 3 September 2015

Oleh: Pembimbing Ketua

Dr. Falih Suaedi, Drs., M.Si. NIP 196302261998101001 Pembimbing Kedua

Badri Munir Sukoco, SE., MBA., Ph.D. NIP 197809112005011001

Mengetahui Ketua Program Studi Magister Pengembangan Sumber Daya Manusia

Dr. Falih Suaedi, Drs., M.Si. NIP 196302261998101001

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PENETAPAN PENGUJI TESIS

Tesis ini telah diuji oleh Panitia Penguji Tesis Pada Program Studi Pengembangan Sumber Daya Manusia Sekolah Pascasarjana Universitas Airlangga Surabaya Pada Tanggal 11 Agustus 2015

PANITIA PENGUJI TESIS

Ketua

: Prof. Dr. Jusuf Irianto, Drs., M.Com.

Anggota

: 1. Prof. Dr. Budi Prasetyo, Drs., M.Si. 2. Prof. Dr. Suryanto, Drs., M.Si. 3. Dr. Falih Suaedi, Drs., M.Si. 4. Badri Munir Sukoco, SE., MBA., Ph.D.

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SURAT PERNYATAAN TIDAK PLAGIAT

Dengan ini saya menyatakan bahwa tesis yang berjudul “Pemetaan Program Pengembangan Kompetensi Teknis Karyawan PT. Surya Pratista Hutama dengan Menggunakan Model 70:20:10”, bagian atau keseluruhan tesis ini tidak pernah diajukan untuk mendapatkan gelar akademis pada bidang studi dan/atau universitas lain, dan tidak pernah dipublikasi/ditulis oleh individu selain penyusun, kecuali bila dituliskan dengan format kutipan dalam isi penulisan tesis. Apabila ditemukan bukti bahwa pernyataan saya tidak benar, maka saya bersedia menerima sanksi sesuai ketentuan yang berlaku di Universitas Airlangga.

Surabaya, 3 September 2015

Widhi Nova Prasetya, S.Pd. NIM 091314253011

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kupersembahkan karya kecilku ini kepada Ayahnda tercinta, Alm. Mukmin Sidiq dan Ibunda tercinta, Istrimah

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KATA PENGANTAR

Puji syukur Alhamdulillah peneliti panjatkan kehadirat Allah Subhanahu wa Ta’ala yang telah memberikan akal untuk berpikir, kesempatan untuk berkarya, dan waktu untuk menggapai impian, sehingga tesis yang berjudul “Pemetaan Program Pengembangan Kompetensi Teknis Karyawan PT. Surya Pratista Hutama dengan Menggunakan Model 70:20:10” dapat terselesaikan dengan baik dan lancar. Dalam penulisan tesis ini, hasil akhir bukan merupakan target utama peneliti. Akan tetapi, peneliti berupaya untuk mengembangkan potensi diri dan mengaplikasikan seluruh ilmu pengetahuan dan pengalaman yang telah peneliti terima selama masa perkuliahan dalam sebuah karya tulisan yang nyata. Selama peneliti menulis tesis ini, peneliti menyadari begitu banyak bantuan dari orang-orang yang telah berjasa bagi peneliti, baik secara moril maupun materiil. Pada kesempatan ini, peneliti ingin menyampaikan terima kasih serta penghargaan setinggi-tingginya kepada orang-orang berjasa sebagai berikut. 1. Rektor Universitas Airlangga, Prof. Dr. Fasich, Apt., atas pemberian kesempatan belajar dalam menggali ilmu di universitas guna menjadikan manusia yang bermanfaat bagi masyarakat, Bangsa, dan Negara, 2. Direktur Pascasarjana, Prof. Dr. Sri Hajati, S.H., M.S., atas atas pemberian kesempatan belajar dalam menggali ilmu di Sekolah Pascasarjana guna menjadikan manusia yang profesional dalam bidang Pengembangan Sumber Daya Manusia,

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3. Ketua Program Studi Magister Pengembangan Sumber Daya Manusia, sekaligus Pembimbing I Tesis, Dr. Falih Suaedi, Drs., M.Si., atas bimbingan dan nasehatnya, 4. Pembimbing II Tesis, Badri Munir Sukoco, SE., MBA., Ph.D., atas bimbingan dan nasehatnya, 5. Para guru besar dan dosen Program Magister Pengembangan Sumber Daya Manusia, atas bekal ilmu sepanjang masa perkuliahan, 6. Rekan-rekan Program Studi Pengembangan Sumber Daya Manusia Angkatan 2013 Semester Gasal, atas kerjasama yang sangat membangun dalam proses pembelajaran di dalam maupun di luar kelas, 7. Ibu Toetiek Septriasih, Bapak Suhardono, Bapak Michael Firman, Bapak Erifin, Bapak Suryanto, Ibu Tulagustin Muninggar, Ibu Tri Agustini, dan Bapak Didik Eko Cahyono, atas segala bimbingan, pemberian data, dan informasi yang peneliti butuhkan dalam penyelesaian tesis ini, 8. Keluarga besar Training & Development Department PT. Surya Pratista Hutama, atas pelajaran kehidupan menjadi seorang yang profesional, 9. Budi Setya “Human Resources Manager RS PHC Surabaya”, atas segala pelajaran, dukungan, dan motivasi untuk menjadi pribadi yang multitalent, 10. Kedua orang tua dan adik tercinta, atas segala doa, dukungan, dan motivasi yang tiada tara mengalir dari detik ke detik untuk segala aktivitas positif yang peneliti lakukan, dan

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11. Semua pihak yang mungkin tidak tersebutkan satu per satu, atas bantuan yang telah diberikan hingga terselesaikannya penulisan tesis ini. Dalam penulisan tesis ini, peneliti menyadari bahwa masih banyak terdapat kekurangan dan jauh dari kesempurnaan. Oleh karena itu, segala kritik dan saran yang membangun, senantiasa peneliti harapkan demi kesempurnaan tesis ini dan yang akan datang. Akhir kata, semoga tesis ini dapat memberikan manfaat bagi semua pihak. Aamiin.

Surabaya, 3 September 2015

Peneliti

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RINGKASAN

PT. Suprama melakukan penggalian level kompetensi pada setiap pemangku jabatan berdasarkan profil kompetensi jabatan yang mengacu pada kamus kompetensi non teknis dan kompetensi teknis PT. Suprama. Dalam sebuah pengukuran asesmen kompetensi yang telah dilakukan pada tahun 2014 kepada 188 karyawan di Divisi Manufacturing pada grade 4-7, menunjukkan bahwa 31 karyawan (16,49%) dinyatakan telah memenuhi standar indeks kompetensi yang ditentukan oleh perusahaan, baik secara kompetensi non teknis, kompetensi teknis, maupun keduanya. Artinya sejumlah 157 karyawan (83,51%) diantaranya perlu mendapatkan pelatihan dan pengembangan guna memperkecil kesenjangan kompetensi yang diharapkan. Sehubungan dengan adanya permasalahan tentang kesenjangan indeks kompetensi antara target yang diharapkan dengan aktual yang ada, serta dibutuhkannya sebuah pendekatan yang telah didukung oleh para profesional SDM yang mengalihkan fokus perhatian pada hasil bisnis, maka diperlukan rancangan pemetaan program pengembangan kompetensi teknis dengan menggunakan model 70:20:10 di PT. Suprama, dengan harapan dapat menjadikan SDM perusahaan tersebut dapat maju dan berkembang seiring kemajuan perusahaan. Model 70:20:10 dapat digunakan karyawan dalam bereksperimen antara teori dan praktek melalui pekerjaan mereka sehari-hari, yang berarti bahwa 70% pembelajaran berasal dari pengalaman pada pemagangan dalam mengintegrasikan, mempraktikkan dan menguasai keterampilan baru, pengetahuan maupun perubahan perilaku. Adapun contohnya adalah pemberian proyek kerja, pemagangan, penugasan jangka pendek, satuan tugas (satgas), dan rotasi jabatan. 20% pembelajaran berasal berasal dari paparan manajer, nasehat senior, pembina, pendidik, maupun komunitas jejaringan sosial, seperti belajar melalui pengamatan orang lain guna merefleksikan tentang dampak dari perilaku tersebut pada diri-sendiri. Adapun contohnya adalah pengawasan, pembinaan, dan konseling. 10% pembelajaran berasal dari program formal yang dirancang untuk mengakuisisi pengetahuan atau keterampilan melalui instruksi program secara intensif. Adapun contohnya adalah pendidikan dan pelatihan di kelas maupun lapangan, pembelajaran dari buku, artikel maupun elektronik, dan program pendidikan eksternal lain (Kajewski & Madsen, 2012). Penelitian ini bertujuan untuk: (1) menyusun skala prioritas pengembangan kompetensi teknis karyawan grade 4-7 Divisi Manufacturing dan (2) memetakan program pengembangan kompetensi teknis karyawan grade 4-7 Divisi Manufacturing dengan menggunakan model 70:20:10. Penelitian ini menggunakan pendekatan mixed methods, yaitu penelitian kuantitatif dan kualitatif, dan menggunakan strategi eksplanatoris sekuensial, yaitu dengan mengumpulkan dan menganalisis data kuantitatif, kemudian mengumpulkan dan menganalisis data kualitatif. Populasi pada penelitian ini adalah seluruh karyawan grade 4-7 Divisi Manufacturing PT. Suprama. Teknik penentuan informan dalam penelitian ini adalah purposive, dengan menunjuk Training and Development

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Manager, Manufacturing General Manager, Manufacturing Manager, Production Assistant Manager, Engineering Assistant Manager, Lab, QC and EHS Manager, PPIC Manager, dan WHSE and Log. Manager sebagai informan. Data diperoleh dari hasil analisis gap indeks kompetensi teknis karyawan grade 4-7 Divisi Manufacturing dan hasil analisis prioritas pengembangan kompetensi, yang selanjutnya dapat digunakan dalam mengagendakan kebutuhan pengembangan karyawan di tahun-tahun berikutnya. Hasil penelitian ini menunjukkan bahwa: (1) hasil penyusunan skala prioritas pengembangan kompetensi teknis karyawan grade 4-7 Divisi Manufacturing yang berjumlah 58 jabatan, 5 jabatan diantaranya memiliki prioritas pengembangan yang sedang, 46 jabatan memiliki prioritas pengembangan yang tinggi, dan 7 jabatan memiliki prioritas pengembangan yang sangat tinggi dan (2) hasil pemetaan program pengembangan kompetensi teknis di Divisi Manufacturing pada grade 4-7 yang berjumlah 173 karyawan, hanya 59 karyawan yang akan dikembangkan dengan menggunakan model 70:20:10. Secara rinci, sebanyak 7 karyawan akan dikembangkan dengan model 70, 27 karyawan akan dikembangkan dengan model 20, dan 25 karyawan akan dikembangkan dengan model 10. Secara keseluruhan terdapat 55 kompetensi dari 77 kompetensi teknis yang perlu dikembangkan. Kesimpulan dari penelitian ini adalah bahwa pemetaan program pengembangan kompetensi teknis karyawan PT. Suprama dengan menggunakan model 70:20:10 dirancang guna mendukung ambisi pertumbuhan perusahaan oleh SDM yang kompeten di setiap posisinya. Bagi karyawan yang mendapatkan pengembangan dengan model 70, maka karyawan tersebut akan mendapatkan proyek pekerjaan guna menguasai bidang pekerjaannya secara nyata dengan target khusus yang telah diberikan, karyawan yang mendapatkan pengembangan dengan model 20, maka karyawan tersebut akan mendapatkan pengawasan dan pembinaan secara intensif oleh atasan ataupun rekan seniornya tentang sikap kerja dan penguasaan kerja dalama ruang lingkup pekerjaannya, sedangkan karyawan yang mendapatkan pengembangan dengan model 10, maka karyawan tersebut akan mendapatkan pelatihan formal dalam kelas pengembangan yang mengacu pada tema-tema tertentu guna meningkatkan kompetensi teknis. Sehubungan dengan hal tersebut, peneliti menyarankan kepada manajemen PT. Suprama agar (1) pelaksanaan program pengembangan tersebut disesuaikan dengan kebutuhan keterampilan di tiap-tiap departemen dengan memperhatikan tingkat urgensitas yang ada dan (2) pengawasan dan pembinaan secara intensif hendaknya dilakukan oleh atasannya guna menunjang pengetahuan dan keterampilannya yang telah diberikan di program pengembangan.

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SUMMARY

PT. Suprama excavates competency level on every position based on its profile which refers to non-technical and technical inventory. Based on the assessment on 188 employees, Manufacturing Division grade 4-7, conducted in 2014 showed that 31 employees (16.49%) fulfilled the standard of competency index composed by the company, either non-technical or technical competency, and both of them. It meant that 157 employees (83.51%) needed training and development to narrow down the competency gap. Since there was competency index gap between target and reality, and also a need of an approach supported by HRD professional focuses on business result, the mapping plan of technical competency development program by using 70:20:10 Model in PT. Suprama is needed to make the human resources advanced and developed following the expansion of the company. The employees can use 70:20:10 model to do an experiment between theory and practice through their daily work. It means that 70% learning obtained from experience in integrating, practicing and mastering a new ability, knowledge and behavior change. The example is to give work project, internship, a short term assignment, task force, position rotation. 20% learning obtained from manager explanation, senior’s advice, coach, educator, social network community, such as observing other people to reflect the behavior’s effect on ourselves. The example is watching, coaching and counseling. 10% learning obtained from formal program to acquire knowledge or skill through intensive program instruction. The example is education and training indoor and outdoor, learning from textbooks, articles or electronic and other related formal education (Kajewski & Madsen, 2012). The objective of this research was to: (1) compose development priority scale on employees’ technical competency grade 4-7, Manufacturing Division and (2) map development program on employees’ technical competency by using 70:20:10 Model. This research used mixed method, which is, qualitative and quantitative research method and explanatory narrative approach. The researcher collected and analyzed quantitative data, then collected and analyzed qualitative data. The population of the research was all employees of PT. Suprama, Grade 4-7, Manufacturing Division. The informants were chosen purposively. The informants were Training and Development Manager, Manufacturing General Manager, Manufacturing Manager, Production Assistant Manager, Engineering Assistant Manager, Lab, QC and EHS manager, PPIC manager, and WHSE and Log. Manager. The data were analyzed from the result of technical competency gap index on employees grade 4-7, Manufacturing Division and the result of competency development priority. This result can be put into agenda for employees development in the following years. The research showed that (1) the composing of technical competency development priority scale on employees grade 4-7, Manufacturing Division consisted of 58 positions, 5 positions had intermediate development priority, 46

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positions had upper intermediate development priority, and 7 positions had advance development priority and (2) the mapping of the technical competency development program in Manufacturing Division employees grade 4-7 consisted of 173 employees. 59 employees were going to be developed by using 70:20:10 Model. 7 employees were going to be developed by 70 Model, 27 employees were going to be developed by using 20 Model, and 25 employees were going to be developed by using 10 Model. There were 55 out of 77 technical competencies needed developing. The conclusion of this research was to map technical competency development program on PT. Suprama employees by using 70:20:10 Model to contribute to the growth ambition of the company through competent human resource in every position. Employees who got 70 Model were given a work project to master their work field as a given target. Employees who got 20 were watched and coached intensively by their supervisor or senior colleagues about work attitude and work mastery of their work field. Employees who got 10 were given a formal training of development class referring to certain themes in order to increase their technical competency. The researcher gave PT. Suprama management some suggestions that (1) the development program should be matched with the skills needed in each department by looking at the urgency level and (2) watch and coach should be conducted by the supervisor to support the knowledge and skill which had been given during development program.

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ABSTRACT

The Mapping of Technical Competency Development Program on PT. Surya Pratista Hutama Employees by Using 70:20:10 Model The objective of this research was to: (1) compose development priority scale on employees’ technical competency grade 4-7, Manufacturing Division and (2) map development program on employees’ technical competency by using 70:20:10 Model. This research used mixed method, which is, qualitative and quantitative research method and explanatory narrative approach. The researcher collected and analyzed quantitative data, then collected and analyzed qualitative data. The population of the research was all employees of PT. Suprama, Grade 4-7, Manufacturing Division. The informants were chosen purposively. The data were analyzed from the result of technical competency gap index on employees grade 4-7, Manufacturing Division and the result of competency development priority. The research showed that (1) the composing of technical competency development priority scale on employees grade 4-7, Manufacturing Division consisted of 58 positions, 5 positions had intermediate development priority, 46 positions had upper intermediate development priority, and 7 positions had advance development priority and (2) the mapping of the technical competency development program in Manufacturing Division employees grade 4-7 consisted of 173 employees. 59 employees were going to be developed by using 70:20:10 Model. 7 employees were going to be developed by 70 Model, 27 employees were going to be developed by using 20 Model, and 25 employees were going to be developed by using 10 Model. There were 55 out of 77 technical competencies needed developing. Keywords: mapping, technical competency development, 70:20:10 Model

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DAFTAR ISI Halaman KATA PENGANTAR .................................................................................. vii RINGKASAN ............................................................................................... x SUMMARY .................................................................................................. xii ABSTRACT .................................................................................................. xiv DAFTAR ISI ................................................................................................. xv DAFTAR TABEL ......................................................................................... xxiii DAFTAR GAMBAR .................................................................................... xxxiv DAFTAR LAMPIRAN ................................................................................. xxxv DAFTAR SINGKATAN .............................................................................. xxxvi DAFTAR ISTILAH ...................................................................................... xxxvii BAB I

PENDAHULUAN ..................................................................... 1.1 Latar Belakang Masalah .................................................... 1.2 Rumusan Masalah .............................................................. 1.3 Tujuan Penelitian ................................................................ 1.4 Manfaat Penelitian .............................................................. 1.4.1 Manfaat Teoritis ................................................................. 1.4.2 Manfaat Praktis .................................................................. 1.4.2.1 Bagi Perusahaan .............................................................. 1.4.2.2 Bagi Peneliti .................................................................... 1.4.2.3 Bagi Penelitian Selanjutnya ............................................ 1.5 Batasan Penelitian ............................................................... 1.6 Definisi Konseptual ............................................................. 1.6.1 Pemetaan Program Pengembangan .................................... 1.6.2 Kompetensi Teknis ............................................................ 1.6.3 Model 70:20:10 ..................................................................

1 1 12 13 13 13 14 14 14 14 15 16 16 16 16

BAB II

TINJAUAN PUSTAKA ............................................................ 2.1 Kompetensi .......................................................................... 2.1.1 Pengertian Kompetensi ...................................................... 2.1.2 Karakteristik Kompetensi .................................................. 2.1.3 Pengelolaan Kompetensi .................................................... 2.1.4 Pengukuran Kompetensi .................................................... 2.1.5 Metode Pengukuran Kompetensi ....................................... 2.1.6 Kompetensi yang Dibutuhkan untuk Masa Depan ............ 2.1.7 Kekuatan dan Kelemahan Model Kompetensi................... 2.1.8 Model Kompetensi di PT. Suprama ................................... 2.1.9 Urgensi Pengembangan SDM Berbasis Kompetensi ......... 2.2 Pelatihan dan Pengembangan SDM .................................. 2.2.1 Pelatihan ............................................................................. 2.2.1.1 Pengertian Pelatihan ........................................................

17 17 18 20 21 23 26 27 31 32 33 34 35 35

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2.2.1.2 Manfaat Pelatihan ........................................................... 2.2.2 Pengembangan SDM ......................................................... 2.2.2.1 Pengertian Pengembangan SDM .................................... 2.2.2.2 Manfaat Pengembangan SDM ........................................ 2.2.2.3 Proses Pengembangan SDM ........................................... 2.2.3 Persamaan dan Perbedaan Pelatihan dan Pengembangan .. 2.2.4 Proses Pelatihan dan Pengembangan ................................. 2.2.5 Metode Pelatihan dan Pengembangan ............................... 2.2.5.1 On-Job............................................................................. 2.2.5.2 Off-Job ............................................................................ 2.2.6 Urgensi Pelatihan dan Pengembangan SDM di Industri .... 2.2.7 Analisis Kebutuan Pelatihan dan Pengembangan Berdasarkan Gap Kompetensi dan Program Pengembangan Berbasis Kompetensi ................................ 2.3 Model 70:20:10 .................................................................... 2.3.1 Interpretasi 70:20:10 .......................................................... 2.3.2 Manfaat dan Tantangan Model 70:20:10 ........................... 2.3.3 Penyesuaian Pendekatan Model 70:20:10 .........................

36 37 37 39 43 45 47 49 50 52 55

BAB III

KERANGKA KONSEPTUAL ................................................

65

BAB IV

METODE PENELITIAN ......................................................... 4.1 Pendekatan dan Jenis Penelitian ....................................... 4.2 Lokasi Penelitian ................................................................. 4.3 Teknik Penentuan Informan .............................................. 4.4 Instrumen Penelitian .......................................................... 4.5 Prosedur Pengumpulan Data ............................................. 4.6 Analisis Data ........................................................................ 4.6.1 Analisis Data Kuantitatif .................................................... 4.6.2 Analisis Data Kualitatif ...................................................... 4.7 Pengecekan Keabsahan Temuan .......................................

69 69 73 74 76 79 80 80 93 94

BAB V

ANALISIS HASIL PENELITIAN .......................................... 5.1 Analisis Skala Prioritas Pengembangan Kompetensi Jabatan ................................................................................. 5.1.1 Jabatan “AP Auxiliary Material Group Leader” (PRD–004) ...................................................................... 5.1.2 Jabatan “AP Data Process Group Leader” (PRD–006) ...................................................................... 5.1.3 Jabatan “AP Data Process Staff” (PRD–007) ................ 5.1.4 Jabatan “AP Finished Good Group Leader” (PRD–008) ...................................................................... 5.1.5 Jabatan “AP Raw Material Group Leader” (PRD–010) ...................................................................... 5.1.6 Jabatan “Production Group Leader” (PRD–014) .......... 5.1.7 Jabatan “Roll Pressing Operator” (PRD–015) ..............

96

57 59 59 62 63

96 96 97 98 99 100 101 102

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5.1.8 5.1.9 5.1.10 5.1.11 5.1.12 5.1.13 5.1.14 5.1.15 5.1.16 5.1.17 5.1.18 5.1.19 5.1.20 5.1.21 5.1.22 5.1.23 5.1.24 5.1.25 5.1.26 5.1.27 5.1.28 5.1.29 5.1.30 5.1.31 5.1.32 5.1.33 5.1.34 5.1.35 5.1.36

Jabatan “Drying Operator” (PRD–016) ........................ Jabatan “Packing Operator” (PRD–017) ....................... Jabatan “Ink Jet Print Operator” (PRD–018) ................ Jabatan “Seasoning Group Leader” (PRD–022) ........... Jabatan “Seasoning Packing Operator” (PRD–024) ..... Jabatan “Food Additive Group Leader” (PRD–027) ..... Jabatan “Alkali Operator” (PRD–028) .......................... Jabatan “Mixing Group Leader” (PRD–030)................. Jabatan “Mixing Operator” (PRD–031) ........................ Jabatan “Engineering Data Process Administrator” (ENG–003) ...................................................................... Jabatan “Operational Machine Maintenance Group Leader” (ENG–006) ....................................................... Jabatan “Operational Machine Maintenance Operator” (ENG–007) ...................................................................... Jabatan “House Wares Technician Group Leader” (ENG–010) ...................................................................... Jabatan “House Wares Technician Operator” (ENG–011) ...................................................................... Jabatan “Electrical Maintenance Group Leader” (ENG–012) ...................................................................... Jabatan “Electrical Maintenance Operator” (ENG–013) ...................................................................... Jabatan “Building Maintenance Group Leader” (ENG–015) ...................................................................... Jabatan “Building Maintenance Operator” (ENG–016) ...................................................................... Jabatan “Power Plant, Boiler & Water Treatment Group Leader” (ENG–018) ............................................ Jabatan “Power Plant, Boiler & Water Treatment Operator” (ENG–019).................................................... Jabatan “Engineering Workshop Group Leader” (ENG–021) ...................................................................... Jabatan “Engineering Workshop Operator” (ENG–022) ...................................................................... Jabatan “Laboratory Analyst” (LQC–003) .................... Jabatan “Microbiology Analyst” (LQC–005) ................. Jabatan “Incoming Quality Control Assistant Supervisor” (LQC–008) ................................................. Jabatan “Incoming Quality Control Staff” (LQC–009).. Jabatan “Production Quality Control Assistant Supervisor” (LQC–010) ................................................. Jabatan “Production Quality Control Group Leader” (LQC–011) ...................................................................... Jabatan “Production Quality Control Staff” (LQC–012) ......................................................................

103 104 105 106 107 108 109 110 111 112 113 115 116 117 118 119 120 121 122 123 125 126 127 128 129 130 131 132 133

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5.1.37 Jabatan “Environment, Health & Safety Assistant Supervisor” (LQC–014) ................................................. 5.1.38 Jabatan “Production Utility Assistant Supervisor” (LQC–016) ...................................................................... 5.1.39 Jabatan “Production Utility Group Leader” (LQC–017) ...................................................................... 5.1.40 Jabatan “Production Plan Staff” (PIC–002) .................. 5.1.41 Jabatan “Material Plan & Inventory Control Staff” (PIC–003) ........................................................................ 5.1.42 Jabatan “Auxiliary & Spare Part Warehouse Administrator” (WHSE–003) ......................................... 5.1.43 Jabatan “Auxiliary & Spare Part Warehouse Group Leader” (WHSE–004) .................................................... 5.1.44 Jabatan “Auxiliary Warehouse Operator” (WHSE–005)................................................................... 5.1.45 Jabatan “Used Part Stock Keeper” (WHSE–006).......... 5.1.46 Jabatan “New Parts Stock Keeper” (WHSE–007) ......... 5.1.47 Jabatan “Finished Product Warehouse Assistant Supervisor” (WHSE–010) .............................................. 5.1.48 Jabatan “Finished Product Warehouse Administrator” (WHSE–011)................................................................... 5.1.49 Jabatan “Stocker Group Leader” (WHSE–012) ............ 5.1.50 Jabatan “Transfer & Porter” (WHSE–013) ................... 5.1.51 Jabatan “Checker Group Leader” (WHSE–015) ........... 5.1.52 Jabatan “Forklift Operator” (WHSE–017) .................... 5.1.53 Jabatan “Logistic Administrator” (WHSE–019) ............ 5.1.54 Jabatan “Logistic Driver” (WHSE–020)........................ 5.1.55 Jabatan “Waste & Raw Material Warehouse Assistant Supervisor” (WHSE–022) .............................................. 5.1.56 Jabatan “Waste & Raw Material Warehouse Administrator” (WHSE–023) ......................................... 5.1.57 Jabatan “Seasoning Material Warehouse Group Leader” (WHSE–024) .................................................... 5.1.58 Jabatan “Raw Material Warehouse Operator” (WHSE–026) .................................................................. 5.2 Analisis Pemetaan Program Pengembangan Kompetensi Teknis dengan Menggunakan Model 70:20:10 ................................................................................ BAB VI

PEMBAHASAN ........................................................................ 6.1 Prioritas Pengembangan Kompetensi Jabatan ................ 6.1.1 Jabatan “AP Auxiliary Material Group Leader” (PRD–004) ...................................................................... 6.1.2 Jabatan “AP Data Process Group Leader” (PRD–006) ...................................................................... 6.1.3 Jabatan “AP Data Process Staff” (PRD–007) ................

134 135 136 137 138 139 141 142 143 144 145 146 147 148 149 150 151 152 153 154 156 157 158 163 163 164 166 167

xviii TESIS


WIDHI NOVA PRASETYA


6.1.4 6.1.5 6.1.6 6.1.7 6.1.8 6.1.9 6.1.10 6.1.11 6.1.12 6.1.13 6.1.14 6.1.15 6.1.16 6.1.17 6.1.18 6.1.19 6.1.20 6.1.21 6.1.22 6.1.23 6.1.24 6.1.25 6.1.26 6.1.27 6.1.28 6.1.29 6.1.30 6.1.31 6.1.32 6.1.33

Jabatan “AP Finished Good Group Leader” (PRD–008) ...................................................................... Jabatan “AP Raw Material Group Leader” (PRD–010) ...................................................................... Jabatan “Production Group Leader” (PRD–014) .......... Jabatan “Roll Pressing Operator” (PRD–015) .............. Jabatan “Drying Operator” (PRD–016) ........................ Jabatan “Packing Operator” (PRD–017) ....................... Jabatan “Ink Jet Print Operator” (PRD–018) ................ Jabatan “Seasoning Group Leader” (PRD–022) ........... Jabatan “Seasoning Packing Operator” (PRD–024) ..... Jabatan “Food Additive Group Leader” (PRD–027) ..... Jabatan “Alkali Operator” (PRD–028) .......................... Jabatan “Mixing Group Leader” (PRD–030)................. Jabatan “Mixing Operator” (PRD–031) ........................ Jabatan “Engineering Data Process Administrator” (ENG–003) ...................................................................... Jabatan “Operational Machine Maintenance Group Leader” (ENG–006) ....................................................... Jabatan “Operational Machine Maintenance Operator” (ENG–007).................................................. Jabatan “House Wares Technician Group Leader” (ENG–010) ...................................................................... Jabatan “House Wares Technician Operator” (ENG–011) ...................................................................... Jabatan “Electrical Maintenance Group Leader” (ENG–012) ...................................................................... Jabatan “Electrical Maintenance Operator” (ENG–013) ...................................................................... Jabatan “Building Maintenance Group Leader” (ENG–015) ...................................................................... Jabatan “Building Maintenance Operator” (ENG–016) ...................................................................... Jabatan “Power Plant, Boiler & Water Treatment Group Leader” (ENG–018) ............................................ Jabatan “Power Plant, Boiler & Water Treatment Operator” (ENG–019).................................................... Jabatan “Engineering Workshop Group Leader” (ENG–021) ...................................................................... Jabatan “Engineering Workshop Operator” (ENG–022) ...................................................................... Jabatan “Laboratory Analyst” (LQC–003) .................... Jabatan “Microbiology Analyst” (LQC–005) ................. Jabatan “Incoming Quality Control Assistant Supervisor” (LQC–008) ................................................. Jabatan “Incoming Quality Control Staff” (LQC–009)..

169 170 172 180 183 186 189 191 193 194 197 199 202 205 208 211 217 218 220 221 223 224 226 228 230 231 233 235 237 238

xix TESIS


WIDHI NOVA PRASETYA


6.1.34 Jabatan “Production Quality Control Assistant Supervisor” (LQC–010) ................................................. 6.1.35 Jabatan “Production Quality Control Group Leader” (LQC–011) ...................................................................... 6.1.36 Jabatan “Production Quality Control Staff” (LQC–012) ...................................................................... 6.1.37 Jabatan “Environment, Health & Safety Assistant Supervisor” (LQC–014) ................................................. 6.1.38 Jabatan “Production Utility Assistant Supervisor” (LQC–016) ...................................................................... 6.1.39 Jabatan “Production Utility Group Leader” (LQC–017) ...................................................................... 6.1.40 Jabatan “Production Plan Staff” (PIC–002) .................. 6.1.41 Jabatan “Material Plan & Inventory Control Staff” (PIC–003) ........................................................................ 6.1.42 Jabatan “Auxiliary & Spare Part Warehouse Administrator” (WHSE–003) ......................................... 6.1.43 Jabatan “Auxiliary & Spare Part Warehouse Group Leader” (WHSE–004) .................................................... 6.1.44 Jabatan “Auxiliary Warehouse Operator” (WHSE–005)................................................................... 6.1.45 Jabatan “Used Part Stock Keeper” (WHSE–006).......... 6.1.46 Jabatan “New Parts Stock Keeper” (WHSE–007) ......... 6.1.47 Jabatan “Finished Product Warehouse Assistant Supervisor” (WHSE–010) .............................................. 6.1.48 Jabatan “Finished Product Warehouse Administrator” (WHSE–011)................................................................... 6.1.49 Jabatan “Stocker Group Leader” (WHSE–012) ............ 6.1.50 Jabatan “Transfer & Porter” (WHSE–013) ................... 6.1.51 Jabatan “Checker Group Leader” (WHSE–015) ........... 6.1.52 Jabatan “Forklift Operator” (WHSE–017) .................... 6.1.53 Jabatan “Logistic Administrator” (WHSE–019) ............ 6.1.54 Jabatan “Logistic Driver” (WHSE–020)........................ 6.1.55 Jabatan “Waste & Raw Material Warehouse Assistant Supervisor” (WHSE–022) .............................................. 6.1.56 Jabatan “Waste & Raw Material Warehouse Administrator” (WHSE–023) ......................................... 6.1.57 Jabatan “Seasoning Material Warehouse Group Leader” (WHSE–024) .................................................... 6.1.58 Jabatan “Raw Material Warehouse Operator” (WHSE–026) .................................................................. 6.2 Pemetaan Program Pengembangan Kompetensi Teknis dengan Menggunakan Model 70:20:10 ............................. 6.2.1 Administrasi Perkantoran (TC–008) ............................... 6.2.2 Pengendalian Dokumen (TC–009 ................................... 6.2.3 Sistem Pengarsipan (TC–010) ........................................

240 242 244 248 249 251 253 254 256 258 259 260 261 263 264 266 268 269 271 273 274 276 277 279 280 281 284 286 287

xx TESIS


WIDHI NOVA PRASETYA


6.2.4 6.2.5 6.2.6 6.2.7 6.2.8 6.2.9 6.2.10 6.2.11 6.2.12 6.2.13 6.2.14 6.2.15 6.2.16 6.2.17 6.2.18 6.2.19 6.2.20 6.2.21 6.2.22 6.2.23 6.2.24 6.2.25 6.2.26 6.2.27 6.2.28 6.2.29 6.2.30 6.2.31 6.2.32 6.2.33 6.2.34 6.2.35 6.2.36 6.2.37 6.2.38 6.2.39 6.2.40 6.2.41 6.2.42 6.2.43 6.2.44 6.2.45 6.2.46

Sistem Pelaporan (TC–011) ............................................ Bekerja dengan Target (TC–015) ................................... Aplikasi Program Komputer Perkantoran (TC–037) ...... Aplikasi Program Komputer Teknik (TC–038) .............. Stock Opname (TC–053)................................................. Prosedur Pengadaan Barang (TC–069) ........................... Penggunaan Peralatan Kebersihan (TC–081) ................. Penggunaan Bahan–bahan (TC–082).............................. Mengemudikan Kendaraan (TC–083) ............................ Perbaikan Peralatan (TC–084) ........................................ Standar Keamanan Pangan (TC–111) ............................. Proses Manufaktur Mi (TC–112) .................................... Pengetahuan Barang Jadi (TC–114) ............................... Pengetahuan Produk Afalan (TC–115) ........................... Standar Bahan Baku (TC–116) ....................................... Standar Kemasan (TC–117) ............................................ Proses Produksi Mi (TC–118) ........................................ Proses Tarik Tepung (TC–119)....................................... Proses Pengayakan (TC–120) ......................................... Food Additive Process (TC–121) ................................... Pengetahuan Alkali (TC–122) ........................................ Proses Pencampuran (TC–123)....................................... Roll Pressing Process (TC–124) .................................... Proses Pengeringan Mi (TC–125) ................................... Proses Bungkus (TC–126) .............................................. Ink Jet Printing Process (TC–127) ................................. Proses Produksi Bumbu (TC–129) ................................. Pengetahuan Produk dan Kemasan Bumbu (TC–130) ... Proses Timbang Bumbu (TC–131) ................................. Proses Campur Bumbu (TC–132) ................................... Proses Pengemasan Bumbu (TC–133)............................ Proses QC (TC–135) ....................................................... Proses QC Bahan Baku (TC–136) .................................. Proses QC Barang Jadi (TC–137) ................................... Pengetahuan Proses EHS (TC–141) ............................... Pengetahuan Kebersihan Area Produksi (TC–142) ........ Pengetahuan Pengolahan Limbah (TC–143) .................. Penerapan Keselamatan dan Kesehatan Kerja (K3) (TC–147) ........................................................................ Statistika (TC–149) ......................................................... Permesinan Manufaktur Mi (TC–150)............................ Prosedur Perbaikan dan Perawatan Mesin Industri (TC–151) ........................................................................ Pemeliharaan dan Perbaikan Alat Produksi Bumbu (TC–152) ........................................................................ Pemeliharaan dan Perbaikan Mesin Mixing (TC–153) ...

288 290 294 296 297 298 299 300 301 302 303 308 311 312 313 314 316 319 320 322 323 324 325 327 329 330 331 332 333 334 335 336 337 338 340 341 345 346 347 348 350 351 353

xxi TESIS


WIDHI NOVA PRASETYA


6.2.47 6.2.48 6.2.49 6.2.50

Kelistrikan (TC–154) ...................................................... Kelistrikan Arus Kuat (TC–155) .................................... Pemeliharaan Bangunan (TC–158) ................................. Penguasaan Mesin, Konstruksi dan Pengelasan (TC–159) ......................................................................... Pemeliharaan dan Perbaikan Lift, Hand Pallet dan Forklift (TC–160)............................................................ Pemeliharaan dan Perbaikan Palet (TC–161) ................. Boiler and Water Treatment System (TC–162)............... Distribusi Barang Jadi (TC–166) .................................... Prosedur Penerimaan dan Pengeluaran Barang (TC–168) .........................................................................

355 356 358

BAB VII PENUTUP .................................................................................. 7.1 Kesimpulan .......................................................................... 7.2 Saran ....................................................................................

366 366 370

DAFTAR PUSTAKA ................................................................................... LAMPIRAN .................................................................................................. TENTANG PENELITI .................................................................................

373 377 507

6.2.51 6.2.52 6.2.53 6.2.54 6.2.55

359 360 361 362 363 364

xxii TESIS


WIDHI NOVA PRASETYA


DAFTAR TABEL Tabel 1.1 1.2 1.3 1.4 1.5 2.1 2.2 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 4.12 4.13 4.14 4.15 4.16 4.17

Halaman Produktivitas Kerja Negara ASEAN................................................. Tolok Ukur Aspek Kompetensi PT. Suprama .................................. Level Kompetensi ............................................................................. Hasil Persentase Ketercapaian Uji Kompetensi ................................ Interpretasi 70:20:10 di Berbagai Perusahaan .................................. Klasifikasi Metode Pelatihan dan Pengembangan ............................ Kategori Metode Pelatihan dan Pengembangan ............................... Distribusi Skala Prioritas Pengembangan Kompetensi Jabatan “AP Auxiliary Material Group Leader” (PRD–004) ....................... Distribusi Skala Prioritas Pengembangan Jabatan “AP Data Process Group Leader” (PRD–006) ................................................ Distribusi Skala Prioritas Pengembangan Jabatan “AP Data Process Staff” (PRD–007) ................................................................ Distribusi Skala Prioritas Pengembangan Jabatan “AP Finished Good Group Leader” (PRD–008) .................................................... Distribusi Skala Prioritas Pengembangan Jabatan “AP Raw Material Group Leader” (PRD–010) ............................................... Distribusi Skala Prioritas Pengembangan Jabatan “Production Group Leader” (PRD–014) .............................................................. Distribusi Skala Prioritas Pengembangan Jabatan “Roll Pressing Operator” (PRD–015) ...................................................................... Distribusi Skala Prioritas Pengembangan Jabatan “Drying Operator” (PRD–016) ...................................................................... Distribusi Skala Prioritas Pengembangan Jabatan “Packing Operator” (PRD–017) ...................................................................... Distribusi Skala Prioritas Pengembangan Jabatan “Ink Jet Print Operator” (PRD–018) ...................................................................... Distribusi Skala Prioritas Pengembangan Jabatan “Seasoning Group Leader” (PRD–022) .............................................................. Distribusi Skala Prioritas Pengembangan Jabatan “Seasoning Packing Operator” (PRD–024) ........................................................ Distribusi Skala Prioritas Pengembangan Jabatan “Food Additive Group Leader” (PRD–027) .............................................................. Distribusi Skala Prioritas Pengembangan Jabatan “Alkali Operator” (PRD–028) ...................................................................... Distribusi Skala Prioritas Pengembangan Jabatan “Mixing Group Leader” (PRD–030).......................................................................... Distribusi Skala Prioritas Pengembangan Jabatan “Mixing Operator” (PRD–031) ...................................................................... Distribusi Skala Prioritas Pengembangan Jabatan “Engineering Data Process Administrator” (ENG–003) .......................................

2 6 6 7 10 49 55 81 81 81 82 82 82 82 82 83 83 83 83 83 84 84 84 84

xxiii TESIS


WIDHI NOVA PRASETYA


4.18 4.19 4.20 4.21 4.22 4.23 4.24 4.25 4.26 4.27 4.28 4.29 4.30 4.31 4.32 4.33 4.34 4.35 4.36 4.37 4.38 4.39 4.40

Distribusi Skala Prioritas Pengembangan Jabatan “Operational Machine Maintenance Group Leader” (ENG–006) ......................... Distribusi Skala Prioritas Pengembangan Jabatan “Operational Machine Maintenance Operator” (ENG–007) ................................. Distribusi Skala Prioritas Pengembangan Jabatan “House Wares Technician Group Leader” (ENG–010) ........................................... Distribusi Skala Prioritas Pengembangan Jabatan “House Wares Technician Operator” (ENG–011) ................................................... Distribusi Skala Prioritas Pengembangan Jabatan “Electrical Maintenance Group Leader” (ENG–012) ........................................ Distribusi Skala Prioritas Pengembangan Jabatan “Electrical Maintenance Operator” (ENG–013) ................................................ Distribusi Skala Prioritas Pengembangan Jabatan “Building Maintenance Group Leader” (ENG–015) ........................................ Distribusi Skala Prioritas Pengembangan Jabatan “Building Maintenance Operator” (ENG–016) ................................................ Distribusi Skala Prioritas Pengembangan Jabatan “Power Plant, Boiler & Water Treatment Group Leader” (ENG–018) .................. Distribusi Skala Prioritas Pengembangan Jabatan “Power Plant, Boiler & Water Treatment Operator” (ENG–019) .......................... Distribusi Skala Prioritas Pengembangan Jabatan “Engineering Workshop Group Leader” (ENG–021) ............................................ Distribusi Skala Prioritas Pengembangan Jabatan “Engineering Workshop Operator” (ENG–022) .................................................... Distribusi Skala Prioritas Pengembangan Jabatan “Laboratory Analyst” (LQC–003) ......................................................................... Distribusi Skala Prioritas Pengembangan Jabatan “Microbiology Analyst” (LQC–005) ......................................................................... Distribusi Skala Prioritas Pengembangan Jabatan “Incoming Quality Control Assistant Supervisor” (LQC–008) ......................... Distribusi Skala Prioritas Pengembangan Jabatan “Incoming Quality Control Staff” (LQC–009) ................................................... Distribusi Skala Prioritas Pengembangan Jabatan “Production Quality Control Assistant Supervisor” (LQC–010) ......................... Distribusi Skala Prioritas Pengembangan Jabatan “Production Quality Control Group Leader” (LQC–011) ................................... Distribusi Skala Prioritas Pengembangan Jabatan “Production Quality Control Staff” (LQC–012) ................................................... Distribusi Skala Prioritas Pengembangan Jabatan “Environment, Health & Safety Assistant Supervisor” (LQC–014) ......................... Distribusi Skala Prioritas Pengembangan Jabatan “Production Utility Assistant Supervisor” (LQC–016) ......................................... Distribusi Skala Prioritas Pengembangan Jabatan “Production Utility Group Leader” (LQC–017) ................................................... Distribusi Skala Prioritas Pengembangan Jabatan “Production Plan Staff” (PIC–002).......................................................................

84 85 85 85 85 85 86 86 86 86 86 87 87 87 87 87 88 88 88 88 88 89 89

xxiv TESIS


WIDHI NOVA PRASETYA


4.41 4.42 4.43 4.44 4.45 4.46 4.47 4.48 4.49 4.50 4.51 4.52 4.53 4.54 4.55 4.56 4.57 4.58 4.59 5.1 5.2 5.3 5.4

Distribusi Skala Prioritas Pengembangan Jabatan “Material Plan & Inventory Control Staff” (PIC–003) ............................................. Distribusi Skala Prioritas Pengembangan Jabatan “Auxiliary & Spare Part Warehouse Administrator” (WHSE–003)...................... Distribusi Skala Prioritas Pengembangan Jabatan “Auxiliary & Spare Part Warehouse Group Leader” (WHSE–004) ..................... Distribusi Skala Prioritas Pengembangan Jabatan “Auxiliary Warehouse Operator” (WHSE–005) ............................................... Distribusi Skala Prioritas Pengembangan Jabatan “Used Part Stock Keeper” (WHSE–006) ............................................................ Distribusi Skala Prioritas Pengembangan Jabatan “New Parts Stock Keeper” (WHSE–007) ............................................................ Distribusi Skala Prioritas Pengembangan Jabatan “Finished Product Warehouse Assistant Supervisor” (WHSE–010) ................ Distribusi Skala Prioritas Pengembangan Jabatan “Finished Product Warehouse Administrator” (WHSE–011) .......................... Distribusi Skala Prioritas Pengembangan Jabatan “Stocker Group Leader” (WHSE–012) ...................................................................... Distribusi Skala Prioritas Pengembangan Jabatan “Transfer & Porter” (WHSE–013) ....................................................................... Distribusi Skala Prioritas Pengembangan Jabatan “Checker Group Leader” (WHSE–015) ...................................................................... Distribusi Skala Prioritas Pengembangan Jabatan “Forklift Operator” (WHSE–017) .................................................................. Distribusi Skala Prioritas Pengembangan Jabatan “Logistic Administrator” (WHSE–019) ........................................................... Distribusi Skala Prioritas Pengembangan Jabatan “Logistic Driver” (WHSE–020) ....................................................................... Distribusi Skala Prioritas Pengembangan Jabatan “Waste & Raw Material Warehouse Assistant Supervisor” (WHSE–022)............... Distribusi Skala Prioritas Pengembangan Jabatan “Waste & Raw Material Warehouse Administrator” (WHSE–023) ......................... Distribusi Skala Prioritas Pengembangan Jabatan “Seasoning Material Warehouse Group Leader” (WHSE–024)......................... Distribusi Skala Prioritas Pengembangan Jabatan “Raw Material Warehouse Operator” (WHSE–026) ............................................... Pemetaan Model Program Pengembangan Kompetensi Teknis ....... Distribusi Frekuensi Prioritas Pengembangan Kompetensi Jabatan “AP Auxiliary Material Group Leader” (PRD–004) ....................... Distribusi Frekuensi Jabatan “AP Data Process Group Leader” (PRD–006) ........................................................................................ Distribusi Frekuensi Jabatan “AP Data Process Staff” (PRD–007) ........................................................................................ Distribusi Frekuensi Jabatan “AP Finished Good Group Leader” (PRD–008) ........................................................................................

89 89 89 90 90 90 90 90 91 91 91 91 91 92 92 92 92 92 94 97 98 99 100

xxv TESIS


WIDHI NOVA PRASETYA


5.5 5.6 5.7 5.8 5.9 5.10 5.11 5.12 5.13 5.14 5.15 5.16 5.17 5.18 5.19 5.20 5.21 5.22 5.23 5.24 5.25 5.26 5.27 5.28 5.29 5.30

Distribusi Frekuensi Jabatan “AP Raw Material Group Leader” (PRD–010) ........................................................................................ Distribusi Frekuensi Jabatan “Production Group Leader” (PRD–014) ........................................................................................ Distribusi Frekuensi Jabatan “Roll Pressing Operator” (PRD–015) ........................................................................................ Distribusi Frekuensi Jabatan “Drying Operator” (PRD–016) ......... Distribusi Frekuensi Jabatan “Packing Operator” (PRD–017) ....... Distribusi Frekuensi Jabatan “Ink Jet Print Operator” (PRD–018) ........................................................................................ Distribusi Frekuensi Jabatan “Seasoning Group Leader” (PRD–022) ........................................................................................ Distribusi Frekuensi Jabatan “Seasoning Packing Operator” (PRD–024) ........................................................................................ Distribusi Frekuensi Jabatan “Food Additive Group Leader” (PRD–027) ........................................................................................ Distribusi Frekuensi Jabatan “Alkali Operator” (PRD–028) ........... Distribusi Frekuensi Jabatan “Mixing Group Leader” (PRD–030) . Distribusi Frekuensi Jabatan “Mixing Operator” (PRD–031) ......... Distribusi Frekuensi Jabatan “Engineering Data Process Administrator” (ENG–003) .............................................................. Distribusi Frekuensi Jabatan “Operational Machine Maintenance Group Leader” (ENG–006) .............................................................. Distribusi Frekuensi Jabatan “Operational Machine Maintenance Operator” (ENG–007)...................................................................... Distribusi Frekuensi Jabatan “House Wares Technician Group Leader” (ENG–010) ......................................................................... Distribusi Frekuensi Jabatan “House Wares Technician Operator” (ENG–011) ........................................................................................ Distribusi Frekuensi Jabatan “Electrical Maintenance Group Leader” (ENG–012) ......................................................................... Distribusi Frekuensi Jabatan “Electrical Maintenance Operator” (ENG–013) ........................................................................................ Distribusi Frekuensi Jabatan “Building Maintenance Group Leader” (ENG–015) ......................................................................... Distribusi Frekuensi Jabatan “Building Maintenance Operator” (ENG–016) ........................................................................................ Distribusi Frekuensi Jabatan “Power Plant, Boiler & Water Treatment Group Leader” (ENG–018) ............................................ Distribusi Frekuensi Jabatan “Power Plant, Boiler & Water Treatment Operator” (ENG–019) .................................................... Distribusi Frekuensi Jabatan “Engineering Workshop Group Leader” (ENG–021) ......................................................................... Distribusi Frekuensi Jabatan “Engineering Workshop Operator” (ENG–022) ........................................................................................ Distribusi Frekuensi Jabatan “Laboratory Analyst” (LQC–003) .....

101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 121 122 123 124 125 126 127

xxvi TESIS


WIDHI NOVA PRASETYA


5.31 5.32 5.33 5.34 5.35 5.36 5.37 5.38 5.39 5.40 5.41 5.42 5.43 5.44 5.45 5.46 5.47 5.48 5.49 5.50 5.51 5.52 5.53 5.54 5.55

Distribusi Frekuensi Jabatan “Microbiology Analyst” (LQC–005) . Distribusi Frekuensi Jabatan “Incoming Quality Control Assistant Supervisor” (LQC–008) ................................................................... Distribusi Frekuensi Jabatan “Incoming Quality Control Staff” (LQC–009) ........................................................................................ Distribusi Frekuensi Jabatan “Production Quality Control Assistant Supervisor” (LQC–010) .................................................... Distribusi Frekuensi Jabatan “Production Quality Control Group Leader” (LQC–011) ......................................................................... Distribusi Frekuensi Jabatan “Production Quality Control Staff” (LQC–012) ........................................................................................ Distribusi Frekuensi Jabatan “Environment, Health & Safety Assistant Supervisor” (LQC–014) .................................................... Distribusi Frekuensi Jabatan “Production Utility Assistant Supervisor” (LQC–016) ................................................................... Distribusi Frekuensi Jabatan “Production Utility Group Leader” (LQC–017) ........................................................................................ Distribusi Frekuensi Jabatan “Production Plan Staff” (PIC–002) ... Distribusi Frekuensi Jabatan “Material Plan & Inventory Control Staff” (PIC–003) ............................................................................... Distribusi Frekuensi Jabatan “Auxiliary & Spare Part Warehouse Administrator” (WHSE–003) ........................................................... Distribusi Frekuensi Jabatan “Auxiliary & Spare Part Warehouse Group Leader” (WHSE–004)........................................................... Distribusi Frekuensi Jabatan “Auxiliary Warehouse Operator” (WHSE–005)..................................................................................... Distribusi Frekuensi Jabatan “Used Part Stock Keeper” (WHSE–006)..................................................................................... Distribusi Frekuensi Jabatan “New Parts Stock Keeper” (WHSE–007)..................................................................................... Distribusi Frekuensi Jabatan “Finished Product Warehouse Assistant Supervisor” (WHSE–010)................................................. Distribusi Frekuensi Jabatan “Finished Product Warehouse Administrator” (WHSE–011) ........................................................... Distribusi Frekuensi Jabatan “Stocker Group Leader” (WHSE–012)..................................................................................... Distribusi Frekuensi Jabatan “Transfer & Porter” (WHSE–013) ... Distribusi Frekuensi Jabatan “Checker Group Leader” (WHSE–015)..................................................................................... Distribusi Frekuensi Jabatan “Forklift Operator” (WHSE–017) .... Distribusi Frekuensi Jabatan “Logistic Administrator” (WHSE–019)..................................................................................... Distribusi Frekuensi Jabatan “Logistic Driver” (WHSE–020) ........ Distribusi Frekuensi Jabatan “Waste & Raw Material Warehouse Assistant Supervisor” (WHSE–022).................................................

128 129 130 131 132 134 135 136 137 138 139 140 141 142 143 144 146 147 148 149 150 151 152 153 154

xxvii TESIS


WIDHI NOVA PRASETYA


5.56 5.57 5.58 5.59 6.1 6.2 6.3 6.4 6.5 6.6 6.7 6.8 6.9 6.10 6.11 6.12 6.13 6.14 6.15 6.16 6.17 6.18 6.19

Distribusi Frekuensi Jabatan “Waste & Raw Material Warehouse Administrator” (WHSE–023) ........................................................... Distribusi Frekuensi Jabatan “Seasoning Material Warehouse Group Leader” (WHSE–024)........................................................... Distribusi Frekuensi Jabatan “Raw Material Warehouse Operator” (WHSE–026) .................................................................. Pemetaan Program Pengembangan Kompetensi Teknis ................... Prioritas Pengembangan Kompetensi Jabatan “AP Auxiliary Material Group Leader” (PRD–004) ............................................... Pengembangan Kompetensi Jabatan “AP Data Process Group Leader” (PRD–006).......................................................................... Pengembangan Kompetensi Jabatan “AP Data Process Staff” (PRD–007) ........................................................................................ Pengembangan Kompetensi Jabatan “AP Finished Good Group Leader” (PRD–008).......................................................................... Pengembangan Kompetensi Jabatan “AP Raw Material Group Leader” (PRD–010).......................................................................... Pengembangan Kompetensi Jabatan “Production Group Leader” (PRD–014) ........................................................................................ Pengembangan Kompetensi Jabatan “Roll Pressing Operator” (PRD–015) ........................................................................................ Pengembangan Kompetensi Jabatan “Drying Operator” (PRD–016) ........................................................................................ Pengembangan Kompetensi Jabatan “Packing Operator” (PRD–017) ........................................................................................ Pengembangan Kompetensi Jabatan “Ink Jet Print Operator” (PRD–018) ........................................................................................ Pengembangan Kompetensi Jabatan “Seasoning Group Leader” (PRD–022) ........................................................................................ Pengembangan Kompetensi Jabatan “Seasoning Packing Operator” (PRD–024) ...................................................................... Pengembangan Kompetensi Jabatan “Food Additive Group Leader” (PRD–027).......................................................................... Pengembangan Kompetensi Jabatan “Alkali Operator” (PRD–028) ........................................................................................ Pengembangan Kompetensi Jabatan “Mixing Group Leader” (PRD–030) ........................................................................................ Pengembangan Kompetensi Jabatan “Mixing Operator” (PRD–031) ........................................................................................ Pengembangan Kompetensi Jabatan “Engineering Data Process Administrator” (ENG–003) .............................................................. Pengembangan Kompetensi Jabatan “Operational Machine Maintenance Group Leader” (ENG–006) ........................................ Pengembangan Kompetensi Jabatan “Operational Machine Maintenance Operator” (ENG–007) ................................................

155 156 157 159 165 166 168 169 171 173 181 184 187 190 192 193 195 198 200 202 206 209 212

xxviii TESIS


WIDHI NOVA PRASETYA


6.20 6.21 6.22 6.23 6.24 6.25 6.26 6.27 6.28 6.29 6.30 6.31 6.32 6.33 6.34 6.35 6.36 6.37 6.38 6.39 6.40 6.41 6.42

Pengembangan Kompetensi Jabatan “House Wares Technician Group Leader” (ENG–010) .............................................................. Pengembangan Kompetensi Jabatan “House Wares Technician Operator” (ENG–011)...................................................................... Pengembangan Kompetensi Jabatan “Electrical Maintenance Group Leader” (ENG–012) .............................................................. Pengembangan Kompetensi Jabatan “Electrical Maintenance Operator” (ENG–013)...................................................................... Pengembangan Kompetensi Jabatan “Building Maintenance Group Leader” (ENG–015) .............................................................. Pengembangan Kompetensi Jabatan “Building Maintenance Operator” (ENG–016)...................................................................... Pengembangan Kompetensi Jabatan “Power Plant, Boiler & Water Treatment Group Leader” (ENG–018) ................................. Pengembangan Kompetensi Jabatan “Power Plant, Boiler & Water Treatment Operator” (ENG–019) ......................................... Pengembangan Kompetensi Jabatan “Engineering Workshop Group Leader” (ENG–021) .............................................................. Pengembangan Kompetensi Jabatan “Engineering Workshop Operator” (ENG–022)...................................................................... Pengembangan Kompetensi Jabatan “Laboratory Analyst” (LQC–003) ........................................................................................ Pengembangan Kompetensi Jabatan “Microbiology Analyst” (LQC–005) ........................................................................................ Pengembangan Kompetensi Jabatan “Incoming Quality Control Assistant Supervisor” (LQC–008) .................................................... Pengembangan Kompetensi Jabatan “Incoming Quality Control Staff” (LQC–009) ............................................................................. Pengembangan Kompetensi Jabatan “Production Quality Control Assistant Supervisor” (LQC–010) .................................................... Pengembangan Kompetensi Jabatan “Production Quality Control Group Leader” (LQC–011) .............................................................. Pengembangan Kompetensi Jabatan “Production Quality Control Staff” (LQC–012) ............................................................................. Pengembangan Kompetensi Jabatan “Environment, Health & Safety Assistant Supervisor” (LQC–014) ......................................... Pengembangan Kompetensi Jabatan “Production Utility Assistant Supervisor” (LQC–016) ................................................................... Pengembangan Kompetensi Jabatan “Production Utility Group Leader” (LQC–017) ......................................................................... Pengembangan Kompetensi Jabatan “Production Plan Staff” (PIC–002) .......................................................................................... Pengembangan Kompetensi Jabatan “Material Plan & Inventory Control Staff” (PIC–003) .................................................................. Pengembangan Kompetensi Jabatan “Auxiliary & Spare Part Warehouse Administrator” (WHSE–003) ........................................

218 219 221 222 224 225 227 229 231 232 234 236 238 239 241 243 245 249 250 252 254 255 257

xxix TESIS


WIDHI NOVA PRASETYA


6.43 6.44 6.45 6.46 6.47 6.48 6.49 6.50 6.51 6.52 6.53 6.54 6.55 6.56 6.57 6.58 6.59 6.60 6.61 6.62 6.63 6.64 6.65

Pengembangan Kompetensi Jabatan “Auxiliary & Spare Part Warehouse Group Leader” (WHSE–004)........................................ Pengembangan Kompetensi Jabatan “Auxiliary Warehouse Operator” (WHSE–005) .................................................................. Pengembangan Kompetensi Jabatan “Used Part Stock Keeper” (WHSE–006)..................................................................................... Pengembangan Kompetensi Jabatan “New Parts Stock Keeper” (WHSE–007)..................................................................................... Pengembangan Kompetensi Jabatan “Finished Product Warehouse Assistant Supervisor” (WHSE–010).............................. Pengembangan Kompetensi Jabatan “Finished Product Warehouse Administrator” (WHSE–011) ....................................... Pengembangan Kompetensi Jabatan “Stocker Group Leader” (WHSE–012)..................................................................................... Pengembangan Kompetensi Jabatan “Transfer & Porter” (WHSE–013)..................................................................................... Pengembangan Kompetensi Jabatan “Checker Group Leader” (WHSE–015)..................................................................................... Pengembangan Kompetensi Jabatan “Forklift Operator” (WHSE–017)..................................................................................... Pengembangan Kompetensi Jabatan “Logistic Administrator” (WHSE–019)..................................................................................... Pengembangan Kompetensi Jabatan “Logistic Driver” (WHSE–020)..................................................................................... Pengembangan Kompetensi Jabatan “Waste & Raw Material Warehouse Assistant Supervisor” (WHSE–022).............................. Pengembangan Kompetensi Jabatan “Waste & Raw Material Warehouse Administrator” (WHSE–023) ........................................ Pengembangan Kompetensi Jabatan “Seasoning Material Warehouse Group Leader” (WHSE–024)........................................ Pengembangan Kompetensi Jabatan “Raw Material Warehouse Operator” (WHSE–026) .................................................................. Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Administrasi Perkantoran” (TC–008) ............................................. Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Pengendalian Dokumen” (TC–009) ................................................ Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Sistem Pengarsipan” (TC–010) ....................................................... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Sistem Pelaporan” (TC–011) .......................................................... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Bekerja dengan Target” (TC–015) .................................................. Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Aplikasi Program Komputer Perkantoran” (TC–037) .................... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Aplikasi Program Komputer Teknik” (TC–038) ............................

259 260 261 262 264 265 267 268 270 272 274 275 277 278 280 281 285 286 287 289 291 295 296

xxx TESIS


WIDHI NOVA PRASETYA


6.66 6.67 6.68 6.69 6.70 6.71 6.72 6.73 6.74 6.75 6.76 6.77 6.78 6.79 6.80 6.81 6.82 6.83 6.84 6.85 6.86 6.87 6.88

Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Stock Opname” (TC–053) .............................................................. Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Prosedur Pengadaan Barang” (TC–069) ......................................... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Penggunaan Peralatan Kebersihan” (TC–081) ................................ Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Penggunaan Bahan–bahan” (TC–082) ............................................ Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Mengemudikan Kendaraan” (TC–083) ........................................... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Perbaikan Peralatan” (TC–084) ...................................................... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Standar Keamanan Pangan” (TC–111) ........................................... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses Manufaktur Mi” (TC–112) .................................................. Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Pengetahuan Barang Jadi” (TC–114) .............................................. Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Pengetahuan Produk Afalan” (TC–115) ......................................... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Standar Bahan Baku” (TC–116) ..................................................... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Standar Kemasan” (TC–117) .......................................................... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses Produksi Mi” (TC–118) ....................................................... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses Tarik Tepung” (TC–119) ..................................................... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses Pengayakan” (TC–120) ....................................................... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Food Additive Process” (TC–121) ................................................. Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Pengetahuan Alkali” (TC–122) ....................................................... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses Pencampuran” (TC–123) ..................................................... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Roll Pressing Process” (TC–124) .................................................. Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses Pengeringan Mi” (TC–125) ................................................. Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses Bungkus” (TC–126)............................................................. Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Ink Jet Printing Process” (TC–127)............................................... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses Produksi Bumbu” (TC–129) ................................................

297 299 300 301 302 303 304 308 311 313 314 315 316 320 321 322 323 325 326 328 329 330 332

xxxi TESIS


WIDHI NOVA PRASETYA


6.89 6.90 6.91 6.92 6.93 6.94 6.95 6.96 6.97 6.98 6.99 6.100 6.101 6.102 6.103 6.104 6.105 6.106 6.107 6.108 6.109 6.110

Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Pengetahuan Produk dan Kemasan Bumbu” (TC–130) .................. Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses Timbang Bumbu” (TC–131)................................................ Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses Campur Bumbu” (TC–132) ................................................. Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses Pengemasan Bumbu” (TC–133) .......................................... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses QC” (TC–135) ..................................................................... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses QC Bahan Baku” (TC–136)................................................. Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses QC Barang Jadi” (TC–137) ................................................. Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Pengetahuan Proses EHS” (TC–141) .............................................. Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Pengetahuan Kebersihan Area Produksi” (TC–142)....................... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Pengetahuan Pengolahan Limbah” (TC–143) ................................. Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Penerapan Keselamatan dan Kesehatan Kerja (K3)” (TC–147) ..... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Statistika” (TC–149) ....................................................................... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Permesinan Manufaktur Mi” (TC–150) .......................................... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Prosedur Perbaikan dan Perawatan Mesin Industri” (TC–151) ...... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Pemeliharaan dan Perbaikan Alat Produksi Bumbu” (TC–152) ..... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Pemeliharaan dan Perbaikan Mesin Mixing” (TC–153) ................. Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Kelistrikan” (TC–154) .................................................................... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Kelistrikan Arus Kuat” (TC–155) ................................................... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Pemeliharaan Bangunan” (TC–158) ............................................... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Penguasaan Mesin, Konstruksi dan Pengelasan” (TC–159) ........... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Pemeliharaan dan Perbaikan Lift, Hand Pallet dan Forklift” (TC–160) ........................................................................................... Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Pemeliharaan dan Perbaikan Palet” (TC–161) ................................

333 334 335 336 337 338 339 341 342 345 346 348 349 350 352 354 355 357 358 359 361 362

xxxii TESIS


WIDHI NOVA PRASETYA


6.111 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Boiler and Water Treatment System” (TC–162) ............................ 6.112 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Distribusi Barang Jadi” (TC–166)................................................... 6.113 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Prosedur Penerimaan dan Pengeluaran Barang” (TC–168) ............

363 364 365

xxxiii TESIS


WIDHI NOVA PRASETYA


DAFTAR GAMBAR Gambar 2.1 2.2 3.1

Halaman

Proses Pengembangan SDM ............................................................. Proses Pelatihan dan Pengembangan ................................................ Kerangka Konseptual ........................................................................

45 48 68

xxxiv TESIS


WIDHI NOVA PRASETYA


DAFTAR LAMPIRAN Lampiran 1 2 3 4 5

Halaman

Matriks Kompetensi 2014 PT. Suprama ........................................... Daftar Nama Karyawan yang Dieliminasi ........................................ Angket Prioritas Pengembangan Kompetensi Jabatan...................... Skala Prioritas Pengembangan Kompetensi Jabatan ........................ Pemetaan Program Pengembangan Kompetensi Teknis ...................

378 385 387 448 464

xxxv TESIS


WIDHI NOVA PRASETYA


DAFTAR SINGKATAN ASEAN BBI CBHRM CBI CBPD CBTNA EHS HRD ILO IQ Lab. Log. MMPI N/A PPIC PT QC SDM SOP Suprama TNA WHSE

= Association of Southeast Asian Nations = Behavior Event Interview = Competency-based Human Resource Management = Competency Based Interview = Competency-based Development Purposed = Competency-based Training Need Analysis = Environment, Health & Safety = Human Resource Development = International Labour Organization = Intellegence Qoutient = Laboratory = Logistic = Minnesota Multiphasic Personality Inventory = Not Available = Production Plan & Inventory Control = Perseroan Terbatas = Quality Control = Sumber Daya Manusa = Standard Operating Procedure = Surya Pratista Hutama = Training Need Analysis = Warehouse

xxxvi TESIS


WIDHI NOVA PRASETYA


DAFTAR ISTILAH Kompetensi Non Teknis Kompetensi Teknis

= Soft Competency = Hard Competency

xxxvii TESIS


WIDHI NOVA PRASETYA

TESIS PEMETAAN PROGRAM PENGEMBANGAN KOMPETENSI TEKNIS KARYAWAN PT. SURYA PRATISTA HUTAMA DENGAN MENGGUNAKAN MODEL 70:20:10

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