STEVEN VAN DE WALLE Nationality: Belgian
Department of Public Administration Faculty of Social Sciences Erasmus University Rotterdam P.O. Box 1738 3000 DR Rotterdam The Netherlands
[email protected] http://www.stevenvandewalle.eu +31 (0)10 408 2518
ACADEMIC APPOINTMENTS Professor of Public Administration, Department of Public Administration, Erasmus University Rotterdam (August 2011 - present) Fellow, Public Management Institute, K.U.Leuven (vrijwillig wetenschappelijk medewerker) (2006 – present) Associate Professor of Public Administration, Department of Public Administration, Erasmus Universiteit Rotterdam (2008-2011) Lecturer in Public Management, Institute of Local Government Studies (INLOGOV), School of Public Policy, the University of Birmingham (2006 - 2008) Visiting Research Associate, Campbell Public Affairs Institute, Maxwell School of Citizenship and Public Affairs, Syracuse University (Nov. 2005 - Mar. 2006) Postdoctoral Fellow (first K.U.Leuven Research Fund, later FWO-Vlaanderen), hosted by the Public Management Institute, K.U.Leuven (2005-2006) Junior Researcher, Public Management Institute, K.U.Leuven (2000-2004)
EDUCATION 2004
Doctor in the Social Sciences, Katholieke Universiteit Leuven (2004)
2000
European Master of Public Administration (magna cum laude), Katholieke Universiteit Leuven & Budapest University of Economic Sciences and Public Administration (HU) (now Corvinus University)
1999
MA in Political Science (licentiaat, cum laude), Katholieke Universiteit Leuven
1998
Erasmus exchange student, Århus University (DK)
RESEARCH INTERESTS public management government-citizen relations trust in government quality management in government
customer and satisfaction surveys performance comparative public administration governance indicators
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GRANTS, FELLOWSHIPS AND AWARDS 2009
Kooiman Award 2009 for the best article published in Public Management Review in 2009 ‘International Comparisons of Public Sector Performance: How to Move Ahead?’
2007-2008
ESRC Public Services Programme Fellowship
2007
Recipient of the ‘Frieder Naschold Award for Excellence in Scholarship in the Field of Public Management’ for the best paper at the 2006 International Public Management Network (IPMN) Conference
2005-2006
Honorary Fellowship of the Belgian-American Educational Foundation
2005-2008
Postdoctoral Fellowship of the Fund for Scientific Research – Flanders (FWO-Vlaanderen)
2005
Triennial ‘Joseph Merlot - Joseph Leclercq’ doctoral prize, granted by the Belgian section of the Centre International de Recherches et d’Information sur l’Economie Publique, Sociale et Coopérative (CIRIEC), for the best doctoral thesis or equivalent work on a public enterprise or a group of public enterprises.
2005
Postdoctoral Mandate (PDM), K.U.Leuven Research Fund (competitive 1-year postdoctoral fellowship)
RESEARCH GRANTS (selection) 2011-2014
‘COCOPS – Coordinating for Cohesion in the Public Sector of the Future’, EU 7th Framework Programme (FP7), Collaborative Project, € 2,698,927 (network consisting of 11 universities, in 10 countries) Coordinator and principal investigator
2010
‘Two-track public services? A longitudinal empirical perspective on tensions between democratic equity and liberalisation of public services’, NWO Programma Omstreden Democratie, Verkennende Studies (ODV-10-01) Principal Investigator
2009
Research Development Grant, Comparative Public Services Innovation Research Cluster, Erasmus University Rotterdam, for research on public service allocation and social justice
2009
‘Emergence and anticipative governance’, as part of the project ‘A new synthesis in public administration’, Ministerie van Binnenlandse Zaken en Koninkrijksrelaties, Directie Kennis,
2007-2008
‘Public attitudes towards services of general interest in comparative perspective’, ESRC Public Services Programme Fellowship
2007
‘Making better use of information to drive improvement in local public services’, Audit Commission - Policy, Research & Studies Directorate Principal Investigator (with Tony Bovaird)
2006-2007
‘Drivers of satisfaction with the justice system’, Department for Constitutional Affairs (UK), 2006 Research Programme, P06-02 Principal Investigator (with John Raine)
2006
‘Empowerment, trust and local government powers’, ESRC Knowledge Transfer Team. Co-investigator (with Keith Baker and Chris Skelcher)
2005-2006
‘Sustainable sustainable development: Better policy through participation’, about citizen participation in policy-making., Action in support of the Federal Authority’s strategic priorities, Belgian Federal Public Planning Service Science Policy.
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Promoter and supervisor 2005
OECD Public Governance and Territorial Development Directorate. Drafting a technical report/statistical appendix for the OECD meeting of the Public Governance Committee at ministerial level, Rotterdam, 27-28 November 2005, on ‘Trust in Government’ (with Geert Bouckaert)
TEACHING Erasmus University Rotterdam (from 2008) International Public Management Survey Research Methods Kernconcepten Organisatie en Management Inleiding Management Seminar Research Design & Planning At the University of Maastricht (visiting lecturer - from 2009) Public Administration, PhD Programme in Public Policy and Policy Analysis (PPPA), Maastricht Graduate School of Governance The University of Birmingham (2006-2008) Public Policy Research Methods Making and Managing Public Policy Marketing, Communication and Consultation Katholieke Universiteit Leuven (2006-07) Bestuurskunde: Relatie Bestuur-Burger (Citizen-Government Relations) Executive Programmes (TiasNimbas, EIPA, INLOGOV, Hertie School of Governance) Public Policy Research Methods Measuring Customer Satisfaction Public Management
PROFESSIONAL ACTIVITIES (selection) Study Group co-Director (since 2005) of the Study Group on Public Sector Performance (previously ‘Productivity and Quality in the Public Sector’), European Group of Public Administration (EGPA) Local Organiser, International Public Management Network (IPMN) Conference, Rotterdam, 28-30 June 2010 (www.inpuma.net), ‘New Steering Instruments in Public Management: Working towards Social Integration’. Member steering committee, 2nd NISPAcee-EGPA Trans-European Dialogue ‘The citizen vs. the customer’, Helsinki, 2009
Reviewer - Reviewed articles for: Public Administration, Governance, Journal of Public Administration Research and Theory, Public Performance and Management Review, International Journal of Public Administration, International Review of Administrative Sciences, American Review of Public Administration, Comparative Political Studies, Public Money and Management, European Political Science Review, Public Management Review, Local Government Studies, International Public Management Journal, Journal of Social Policy,
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Politics and Policy (Southeastern Political Review), Long Range Planning, The International Journal of Public Sector Management, Critical Policy Analysis, Government Information Quarterly, Res Publica, Tijdschrift voor Sociologie, Bestuurskunde, Acta Politica, Business and Politics, Gofs Research Paper Series, Third World Quarterly, International Criminal Justice Review, Commonwealth Journal of Local Governance Reviewed book proposals for: Routledge Books, Oxford University Press Reviewed projects for: ESRC Large Grants Scheme, ESRC Public Services Programme, NWO Programma Omstreden Democratie, NSF Law and Social Sciences Program
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PUBLICATIONS I.
Edited books & booklets
2012
Groeneveld, S. & Van de Walle, S. (eds)(2012). New steering concepts in public management. Research in Public Policy Analysis and Management series, Vol. 19. Bingley: Emerald
2011
Van Dooren, W. & Van de Walle, S. (eds) (2011). Performance information in the public sector: How it is used. Houndmills: Palgrave (paperback edition)
2008
Van Dooren, W. & Van de Walle, S. (eds) (2008). Performance information in the public sector: How it is used. Houndmills: Palgrave.
2006
Reynaert, H., Van de Walle, S. & Verlet, D. (eds.) (2006). Burgers en hun Overheid: Naar een DJoverheid?. Brugge: Vanden Broele.
2006
Van de Walle, S. (2006). Handleiding klantentevredenheidsmetingen voor de publieke sector. Brussel & Leuven: Ministerie van de Vlaamse Gemeenschap & Instituut voor de Overheid. (booklet).
II.
Edited journal issues and symposia
2010
Van de Walle, S., Proeller, I., Vass, L. (2010). Special issue: Citizen vs. customer. In: NISPAcee Journal of Public Administration and Public Policy, II(2)
2008
Van de Walle, S. & Van Dooren, W., (2008). Symposium on Measuring and comparing the performance of public sectors and public institutions’, In: International Review of Administrative Sciences, 74(4)
2006
Van de Walle, S., Van Dooren, W., (2006). Special issue on ‘The contingencies of performance measurement’, In: International Journal of Productivity and Performance Management, 55 (6).
2005
Bouckaert, G., Laegreid, P., & Van de Walle, S. (2005). Symposium on ‘Trust, Quality Measurement Models, and Value Chain Monitoring’, In: Public Performance and Management Review, 28 (4).
2004
Van de Walle, S. & De Weirdt, W. (2004). Special issue on ‘Integriteit en Betrouwbare Overheid’, In: Vlaams Tijdschrift voor Overheidsmanagement, 9 (4)
III.
Articles in international peer reviewed journals
2011
Van de Walle, S. & Hammerschmid, G. (2011). ‘The impact of the new public management: Challenges for coordination and cohesion in European public sectors’ (review essay). Halduskultuur
2011
Van de Walle, S. & Van Ryzin, G. (accepted). ‘The order of questions in a survey on citizen satisfaction with public services: Lessons from a split-ballot experiment’. Public Administration
2011
Van de Walle, S. & Scott, Z. (2011). ‘The political role of service delivery in statebuilding: Exploring the relevance of European history for developing countries'’. Development Policy Review, 29(1): 5-21
2011
Baker, K., Van de Walle, S. & Skelcher, C. (2011). ‘Citizen support for increasing the responsibilities of local government in European countries: A comparative analysis’. Lex Localis – Journal for Local Self-Government, 9(1): 1-21. Groeneveld, S., & Van de Walle. S. (2010). ‘A contingency approach to representative bureaucracy:
2010
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Power, equal opportunities and diversity’. International Review of Administrative Sciences, 76(2): 239258. 2010
Van de Walle, S. (2010). ‘Building local communities: Place-shaping as nation-building’. Lex Localis Journal for Local Self-Government, 8(1): 23-33.
2009
Van de Walle, S. (2009). ‘When is a service an essential public service?’. Annals of Public and Cooperative Economics, 80(4)
2009
Van de Walle, S. (2009). ‘Confidence in the criminal justice system: Does experience count?’. British Journal of Criminology, 49(3): 384-398.
2009
Van de Walle, S. (2009). ‘International comparisons of public sector performance: how to move ahead?’ Public Management Review, 11(1): 39-56
2008
Van Dooren, W., & Van de Walle, S. (2008). Reality is merely an illusion, albeit a persistent one: introduction to the performance measurement symposium, In: International Review of Administrative Sciences, 74(4): 531-534
2008
Van de Walle, S. (2008). ‘What services are public? What aspects of performance are to be ranked? The case of “services of general interest”’. International Public Management Journal, 11(3): 256-274
2008
Van Roosbroek, S., & Van de Walle, S. (2008). ‘The relationship between ombudsman, government and citizens: A survey analysis’. Negotiation Journal, 24 (3): 287-302.
2008
Van de Walle, S. (2008). ‘Comparing the performance of national public sectors: Conceptual problems’. International Journal of Productivity and Performance Management, 57 (4): 329-338.
2008
Van de Walle, S., Van Roosbroek, S., & Bouckaert, G. (2008). ‘Trust in the public sector: Is there any evidence for a long-term decline?’, In: International Review of Administrative Sciences, 74 (1): 45-62.
2007
Van de Walle, S. & Bouckaert, G. (2007). ‘Perceptions of productivity and performance in Europe and the USA’, In: International Journal of Public Administration, 30 (11): 1-18.
2006
Van de Walle, S. (2006). ‘The state of the world’s bureaucracies’. In: Journal of Comparative Policy Analysis, 8 (4): 439-450.
2006
Maesschalck, J., & Van de Walle, S. (2006). ‘Policy failure and corruption in Belgium: is federalism to blame?’, In: West European Politics, 29 (5): 999-1017
2006
Van de Walle, S., & Van Dooren, W. (2006). Guest editorial 'The contingencies of performance measurement in the public sector'. In: International Journal of Productivity and Performance Management, 55 (6): 445-7.
2006
Kampen, J. K., Van de Walle, S., & Bouckaert, G. (2006). ‘Assessing the relation between satisfaction with public service delivery and trust in government: The impact of the predisposition of citizens toward government on evaluations of its performance’. In: Public Performance and Management Review, 29 (4): 387-404.
2006
Van de Walle, S. (2006). ‘The impact of public service values on services of general interest reform debates’, In: Public Management Review, 8 (2): 183-205.
2005
Van de Walle, S. (2005). ‘Peut-on mesurer la qualité des administrations publiques grâce aux indicateurs de gouvernance?’, In: Revue française d’administration publique, (115): 435-462.
2005
Thijs, N., & Van de Walle, S. (2005). ‘Administrative reform movements and commissions in Belgium 1848-2004’, In: Public Policy and Administration, 20 (4): 38-54.
2005
Gelders, D. & Van de Walle, S. (2005). ‘Marketing government reforms’, In: Journal of Nonprofit and Public Sector Marketing, 14 (1-2): 151-168.
2005
Van de Walle, S., Thijs, N. & Bouckaert, G. (2005). ‘A tale of two charters: Political crisis, political realignment and administrative reform in Belgium’, In: Public Management Review, 7 (3): 367-390.
2005
Bouckaert, G., Van de Walle, S. & Kampen, J. K. (2005). ‘Potential for comparative public opinion research in public administration’, In: International Review of Administrative Sciences, 71 (2): 229-240. Also in French as: ‘Les possibilités d’étude comparative de l’opinion publique à l’égard de l’administration publique’. Reprinted in ‘Public Administration’, journal of the Lithuanian Public Administration Training Association., No. 1 (9), 2006, pp. 6-12.
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Van de Walle S., Kampen, J. K. & Bouckaert, G. (2005). ‘Deep impact for high impact agencies? Assessing the role of bureaucratic encounters in evaluations of government’, In: Public Performance and Management Review, 28 (4): 532-549. Bouckaert, G., Laegreid, P. & Van de Walle, S. (2005). ‘Trust, quality measurement models, and value chain monitoring: symposium introduction’. Public Performance and Management Review, 28 (4): 460-4.
2004
Van de Walle, S. (2004). ‘Context-specific images of the archetypical bureaucrat: persistence and diffusion of the bureaucracy stereotype’, In: Public Voices, 7 (1): 3-12.
2003
Bouckaert, G. & Van de Walle S. (2003). ‘Comparing measures of citizen trust and user satisfaction as indicators of ‘good governance’: Difficulties in linking trust and satisfaction indicators’, In: International Review of Administrative Sciences, 69 (3): 329-344. Also in French as: Van de Walle, S. & Geert Bouckaert (2003). Comparer les niveaux de confiance des citoyens et de satisfaction des utilisateurs en tant qu'indicateurs de ‘bonne gouvernance’, In: Revue Internationale des Sciences Administratives, 69 (3): 363400.
2003
IV.
Van de Walle, S. & Bouckaert, G. (2003), ‘Public service performance and trust in government: the problem of causality’, In: International Journal of Public Administration, 29 (8 & 9): 891-913.
Articles in Dutch and Belgian peer reviewed journals
2011
Dijkstra, G. & Van de Walle, S. (2011). ‘Good governance en ontwikkelingsbeleid: Spijkerhard of boterzacht?’, In: Bestuurskunde, 20(2): 23-32.
2010
Van de Walle, S. (2010). ‘Vertrouwen en vertrouwdheid: Waar komen vertrouwen en wantrouwen in justitie vandaan?’, In: De Orde van de Dag: Criminaliteit en Samenleving, Issue 52, pp.21-6
2007
Van Roosbroek, S., Van de Walle, S., & Maes, R. (2007). ‘De vervormde spiegel van de ombudsman: Een onderzoek naar de verzoekers bij de Belgische ombudsman’, In: Bestuurskunde, 16 (1): 91-101.
2006
Loyens, K., & Van de Walle, S. (2006). ‘Participatie voor iedereen?’ [Participation for everyone?], In: Burger, Bestuur & Beleid: Tijdschrift voor Bestuurskunde en Bestuursrecht, 3 (4): 313-328.
2006
Van Roosbroek, S., & Van de Walle, S. (2006). ‘De ombudsman en de klager: tevredenheid en herstel van het vertrouwen’, In: Burger, Bestuur & Beleid: Tijdschrift voor Bestuurskunde en Bestuursrecht, 3 (2): 105-117.
2005
Thijs, N. & Van de Walle, S. (2005) De Ducpétiaux à Copernic: 150 années de réformes administratives en Belgique. Administration publique: Revue du droit public et des sciences administratives, (1): 33-50.
2005
Van de Walle, S. (2005). ‘Beoordeling van overheidsdienstverlening: individuele evaluatie of sociale opinie?’ [Assessments of public service delivery: individual evaluations or social opinions?], In: Burger, Bestuur en Beleid: Tijdschrift voor Bestuurskunde en Bestuursrecht, 2 (2): 130-145.
2005
Kampen, J. K., Van de Walle, S., Maddens, B. & Bouckaert, G. (2005). ‘Bronnen van ontevredenheid en wantrouwen in Vlaanderen: een open vraag?’ [Sources of dissatisfaction and distrust in Flanders: an open question?], In: Burger, Bestuur en Beleid: Tijdschrift voor Bestuurskunde en Bestuursrecht, 2 (1): 22-27.
2004
Gelders, D. & Van de Walle, S. (2004). ‘Ambtenarij en politie in the picture: overheidshervormingen en hun actoren in de media’ [Civil servants and police in the picture: public sector reforms and the actors in reform in the media], In: Tijdschrift voor Beleid, Politiek en Maatschappij, 31 (2): 86-97.
2004
Van de Walle, S. & Kampen, J. K. (2004). ‘Maatschappelijke stemmingen als determinant van consumentenvertrouwen en politiek vertrouwen’ [Social moods as determinant of consumer confidence and political trust], In: Tijdschrift voor Economie en Management, XLIX (3): 477-490.
2004
Van Dooren, W. & Van de Walle, S. (2004). ‘Zelf-evaluatie vs zelf-promotie? Een onderzoek naar de motieven voor het gebruik van het Common Assessment Framework (CAF) bij Belgische overheidsdiensten’ [Self-evaluation or self-promotion? A review of the motives for using the Common Assessment Framework in Belgian public services], In: Bestuurskunde, 13 (2): 87-98.
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2003
Van de Walle, S. & Kampen, J. K. (2003). ‘Ambtenaren zijn lui! Een poging tot verklaring van stereotype beelden over ambtenaren en overheidsdiensten’ [Bureaucrats are lazy! An attempt at explaining bureaucratic and public service stereotypes], In: Burger, Bestuur en Beleid: Tijdschrift voor Bestuurskunde en Bestuursrecht, 1 (0): 23-38.
2002
Van de Walle, S. & Kampen, J. K. (2002). ‘Zijn ontevreden klanten ontevreden: Over zin en onzin van gebruikersbevragingen bij de overheid’ [Are dissatisfied customers really dissatisfied? Sense and nonsense in customer surveys in government], In: Tijdschrift voor Politiek, Beleid en Maatschappij, 29 (3): 146-155.
V.
Book chapters
2012
Van de Walle, S. & Cornelissen, F. (2012). Accounting for performance through making performance indicators available to citizens. In: Bovens, M., Goodin, Robert E. & Schillemans, T., Oxford Handbook on Public Accountability. Oxford: Oxford University Press.
2012
Van de Walle, S., Vandenbussche, L. & Groeneveld, S. (2012). Dividing and diversifying: representative bureaucracy in Belgium. In: Schroeter, E.. von Maravic, P. & Peters, B.G. (eds.). The politicis of representative bureaucracy: Power, legitimacy, peformance. Cheltenham: Edward Elgar
2012
Van de Walle, S. (2012). The role of trust in public services and public sector reform. In: Asensio, M. & Madureira, P. (eds.). Public administration handbook. Oeiras: Instituto Nacional de Administraçao.
2011
Van de Walle, S. (2011). Comparing the performance of national public sectors: conceptual problems. In: Meneguzzo, M. & Cepiku, D. (eds). Government output and productivity measurement: lessons from the international experience. Washington, DC: Brookings Institution Press. (Reprinted from IJPPM article in 2008, updated version)
2010
Van de Walle, S. (2010). New Public Management: Restoring the public trust through creating distrust?. In: Christensen, T. & Lægreid, P. (eds). The Ashgate Research Companion to New Public Management. Aldershot: Ashgate, pp. 309-320.
2010
Van de Walle, S. (2010). Moving from Belgium to the UK and the Netherlands. In: Bouckaert, G. & Van De Donk, W. European Group for Public Administration (1975-2010): perspectives for the future. Brussel, Bruylant, 256-261.
2010
Van de Walle, S., & Van Dooren, W. (2010). How is information used to improve performance in the public sector: Exploring the dynamics of performance information. In: Walshe, K., Harvey, G. & Jas, P. (eds). Connecting knowledge and performance in public services: From knowing to doing. Cambridge: Cambridge University Press, pp. 33-54.
2009
Van de Walle, S., & van Dooren, W. (2010). How is information used to improve performance in the public sector: Exploring the dynamics of performance information. In: Walshe, K. et al. (eds.). From knowing to doing: Connecting knowledge and performance in public services. Oxford: Oxford University Press
2009
Maesschalck, J., & Van de Walle, S. (2009). Policy failure and corruption in Belgium: is federalism to blame? In: Brans, M., De Winter, L., Swenden, W. (eds). The politics of Belgium: Institutions and policy under bipolar and centrigugal federalism. London: Routlegde (reprinted from article published in 2006 in WEP)
2008
Van de Walle, S., & Roberts, A. (2008). Publishing performance information: An illusion of control? In: Van Dooren, W. & Van de Walle, S. (eds.). Performance information in the public sector: How it is used. Houndmills: Palgrave, pp. 211-226
2008
Van de Walle, S., & Van Dooren, W. (2008). Introduction: Using public sector performance information. In: Van Dooren, W. & Van de Walle, S. (eds.). Performance information in the public sector: How it is used. Houndmills: Palgrave, pp. 1-8
2008
Vandenabeele, W., & Van de Walle, S. (2008). International difference in public service motivation: Comparing regions across the world. In: Perry, J. L. & Hondeghem A. (eds.). Motivation in public management: The call of public service. Oxford : Oxford University Press, pp. 223-244.
2008
Van de Walle, S. (2008). Perceptions of corruption as distrust? Cause and effect in attitudes towards government. In: Huberts, L., Jurkiewicz, C., & Maesschalck, J. (eds.). Ethics and integrity and the politics of governance. Cheltenham: Edward Elgar, pp. 215-236.
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Van de Walle, S. (2007). Procedures versus outcomes in quality management. In: Schimanke, D. (ed.). Qualität und Ergebnis öffentlicher Programme: Ein Werkstattbericht. Münster: Waxmann Verlag GmbH, pp. 138-154. Reprinted in Prabhakar, M. (ed.) (2009). Administrative Discretion: Legal Issues. Hyderabad: Amicus Books.
2007
Van de Walle, S. (2007). Confidence in the civil service: An international comparison. In: Schedler, K. & Proeller, I. (eds.), Cultural aspects of public management reform. Amsterdam: Elsevier, pp. 171-201.
2006
Van de Walle, S. (2006). Zullen beter werkende overheidsdiensten bijdragen tot vertrouwensherstel? In: Korsten, A. & de Goede, P. (eds.). Bouwen aan vertrouwen in het openbaar bestuur: Diagnoses en remedies. ’s-Gravenhage: Elsevier Overheid, pp. 125-137.
2005
Gelders, D. & Van de Walle, S. (2005). Marketing government reforms. In: Wymer, W. W. & LeesMarshment, J. (eds.). Current issues in political marketing, Binghamton: The Haworth Press, pp. 151168. (reprinted from JNPSM, 2005) - translated into Korean.
2004
Van de Walle, S. (2004). Belgium. In: Geer, J. G. (ed.). Public opinion and polling around the world: A historical encyclopedia, Santa Barbara, CA : ABC-CLIO, pp. 514-19.
2004
Van de Walle, S., Sterck, M., Van Dooren, W., Bouckaert, G. & Pommer, E. (2004). Public administration. In: Social and Cultural Planning Office. Public sector performance: An international comparison of education, health care, law and order and public administration in 29 Western countries, The Hague: Social and Cultural Planning Office, pp. 234-270. Translated into Dutch, French, and Chinese; summaries in German, Polish, Italian, Hungarian and Spanish
2004
Van Dooren, W. & Van de Walle, S. (2004). Why do Belgian public agencies use the Common Assessment Framework (CAF)? In: Improving the Quality of East and West European Public Services, eds. Elke Löffler and Mirko Vintar. Hampshire: Ashgate. pp. 157-171.
2003
Kampen, J. K. & Van de Walle, S. (2003). Het vertrouwen van de Vlaming in de overheid opgesplitst naar dimensies en indicatoren[Indicators and dimensions of the Flemish’ trust in government] . In: Vlaanderen gepeild. Brussel: Administratie Planning en Statistiek, pp. 177-198.
2003
Bouckaert, G. & Van de Walle, S. (2003). Quality of public service delivery and trust in government. In: Governing networks: EGPA yearbook. Ed. Ari Salminen. Amsterdam: IOS Press. pp. 299-318.
VI.
Research reports and research notes
Variety of research reports for the Audit Commission, Department for Constitutional Affairs, OECD, Ministry of the Flemish Community, Belgian Federal Planning Service Sustainable Development, and internal reports. 2011
Van de Walle, S. & Hammerschmid, G. (2011). Coordinating for Cohesion in the Public Sector of the Future. COCOPS Project Background Paper. COCOPS Working Paper No. 1., 37 p.
2010
Van de Walle, S. & Vogelaar, M. (2010). Emergence and public administration: A literature review for the project ‘A New Synthesis in Public Administration’. Den Haag: Ministerie van Binnenlandse Zaken en Koninkrijksrelaties, Directie Kennis
2008
Van de Walle, S., & Raine, J. (2008). Explaining attitudes towards the justice system in the UK and Europe, Ministry of Justice Research Series 9/08. London: Ministry of Justice.
2007
Van de Walle, S. (2007). A review of international public performance comparators: A report for the Hay Group. Birmingham: School of Public Policy.
2007
Van de Walle, S., & Bovaird, T. (2007). Making better use of information to drive improvement in local public services: A report for the Audit Commission. Birmingham: School of Public Policy.
2006
Van Roosbroek, S., Thijs, N., Van de Walle, S. & Bouckaert, G. (2006). Gebruikershandvesten en charters in internationaal perspectief: aanbevelingen voor een Vlaams dienstverleningscharter. Leuven: Steunpunt Bestuurlijke Organisatie Vlaanderen. 120 p.
2006
Van Roosbroek, S., & Van de Walle, S. (eds.) (2006). Werken aan de Overheid: De mening van de burger. Resultaten van de 4de WADO survey. Leuven: Instituut voor de Overheid. 53 p.
2006
Loyens, K., & Van de Walle, S. (2006). Methoden en technieken van burgerparticipatie: strategieën voor betrokkenheid van burgers bij het Federaal Plan Duurzame Ontwikkeling. (Tweede
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onderzoeksrapport in het project 'Duurzame ontwikkeling duurzaam ontwikkelen: beter beleid door participatie'). Leuven: Instituut voor de Overheid. 139 p. 2006
Van de Walle, S., Baker, K., & Skelcher, C. (2006). Empowerment, trust and local government powers: A report for the ESRC Knowledge Transfer Team. Birmingham: Institute of Local Government Studies, University of Birmingham. 13 p.
2005
Loyens, K., & Van de Walle, S. (2005). Participatie voor iedereen? Wenselijkheid en haalbaarheid van gelijke participatie in de consultatie over het Federaal Plan Duurzame Ontwikkeling. (Eerste onderzoeksrapport in het project 'Duurzame ontwikkeling duurzaam ontwikkelen: beter beleid door participatie'). Leuven: Instituut voor de Overheid. 150 p.
2005
Van Roosbroek, S., Van de Walle, S., Kampen, J. K., & Bouckaert, G. (2005) Invulling Vlaamse Vertrouwensbarometer. Leuven: Steunpunt Bestuurlijke Organisatie Vlaanderen. 79 p.
2005
Van de Walle, S., Van Roosbroek, S., & Bouckaert, G. (2005). Strengthening Trust in Government: What Role for Government in the 21st Century: Annex: Data on trust in the public sector. Analytical annex prepared for the OECD meeting of the Public Governance Committee at ministerial level, Rotterdam, 27-28 November 2005. Paris: OECD. (also available in French).
2005
Van Roosbroek, S., Van de Walle, S., Kampen, J. K., & Bouckaert, G. (2005). Een vergelijking van gevestigde tevredenheids- en vertrouwensmonitoren in binnen- en buitenland [A comparison of established satisfaction- and trustsurveys in Belgium and abroad]. Leuven: Steunpunt Bestuurlijke Organisatie Vlaanderen. 89 p.
2004
Van de Walle, S., Kampen, J. K., Maddens, B. & Bouckaert, G. (2004). Sourcebook, veldwerkverslag en materiaal bij de 'Werken aan de Overheid' surveys [Sourcebook, field work report and other material related to the 'Working on Government' surveys]. Leuven: Instituut voor de Overheid, 306 p. + bijlagen.
2004
Van de Walle, S., Sterck, M., Van Dooren, W. & Bouckaert, G. (2004). What you see is not necessarily what you get: Een verkenning van de mogelijkheden en moeilijkheden van internationale vergelijkingen van publieke sectoren op basis van indicatoren [What you see is not necessarily what you get: An exploration of possibilities and difficulties in using indicators for comparing public sectors internationally]. Leuven: Instituut voor de Overheid, 61 p.
2004
Kampen, J. K., Van de Walle, S., Bouckaert, G. & Maddens, B. (2004). Burgergericht Besturen: Beleidsaanbevelingen [Citizen governance: policy recommendations]. Leuven: Instituut voor de Overheid, 32 p.
2003
Kampen, J. K., Van de Walle, S., Bouckaert, G. & Maddens, B. (2003). Dienstverlening van de overheid door de Vlaming beoordeeld [The Flemish’ assessment of government’s service delivery]. Leuven: Instituut voor de Overheid, 119 p.
2003
Van de Walle S., Kampen J., Bouckaert G. & Maddens, B. (2003). Stereotype beelden over ambtenaren en overheidsdiensten [Stereotypes on civil servants and public services]. Leuven: Instituut voor de Overheid, 68 p.
2003
Kampen J. K., Van de Walle S., Bouckaert G. & Maddens, B. (2003). De effecten van context en methode op de uitkomsten van survey onderzoek: Een empirisch vergelijk van drie metingen van het vertrouwen in de overheid [The effect of context and method on survey results]. Leuven: Instituut voor de Overheid, 66 p. + bijlagen.
2003
Van de Walle, S., Kampen J. K., Bouckaert, G. & Maddens, B. (2003). Een staalkaart van het vertrouwen: het beeld van de ambtenaar bij de Vlaamse burger en tevredenheid met overheidsdienstverlening [The state of trust: the image of civil servants among Flemish citizens and satisfaction with public service delivery]. Leuven: Instituut voor de Overheid, 122 p.
2002
Kampen, J. K., Maddens, B., Bouckaert, G., & Van de Walle, S. (2002). Meten en operationaliseren van de concepten tevredenheid met en vertrouwen in de overheid binnen de context van surveyonderzoek [Measurement and operationalisation of the concepts ‘satisfaction with’ and ‘trust in’ government in a survey-resarch context]. Leuven: Instituut voor de Overheid, 61 p.
2002
Bouckaert, G., Van de Walle, S., Maddens, B. & Kampen, J. K. (2002). Identity vs Performance: An Overview of Theories Explaining Trust in Government. Leuven: Instituut voor de Overheid, 113 p.
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Bouckaert, G., Kampen, J. K., Maddens, B., Van de Walle, S. (2001). Klantentevredenheidsmetingen bij de Overheid [Customer satisfaction surveys in government]. Leuven: Instituut voor de Overheid, 64 p.
Conference papers (papers with * have later been revised and published as an article or chapter)
2011
Moldovan, A. & Van de Walle, S. (2011). How acceptable is corruption? A vignette study of informal payments in Romanian healthcare. Paper for the Netherlands Institute of Government (NIG) work conference, Erasmus Universiteit Rotterdam, 1-2 December 2011
2011
Van de Walle, S. & Jilke, S. (2011). Europeans and savings in public services: An analysis of drivers of public preferences in the 27 EU countries. Paper for the EGPA 2011 conference, Bucharest, 7-10 September 2011
2011
Van de Walle. S. & Six, F. (2011). Active trust and active distrust: Why studying distrust is important. Paper for the8th Annual JCPA/ICPA-Forum Workshop, Lee Kuan Yew School of Public Policy, National University of Singapore, 27-29 April 2011.
2011
Jilke, S. & Van de Walle, S. (2011). Equity and citizens´ voice: an empirical perspective on the liberalization of public services in the EU6. Paper for the IRSPM 2011 conference, Dublin 11-13 April 2011.
2011
Korthagen. I., Klijn, E.H., Van de Walle, S. & Edelenbos, J. (2011). The effects of media attention and political interference on network performance. Paper for the IRSPM 2011 conference, Dublin 11-13 April 2011.
2010
Van de Walle, S. (2010). Public service allocation mechanisms and fairness perceptions. Paper for the Netherlands Institute of Government (NIG) work conference, Universiteit Maastricht, 25-26 November 2010
2009
*Van de Walle, S. & Van Ryzin, G. (2010). The order of questions in a citizen survey: Lessons form a split-ballot experiment. Paper presented at the Netherlands Institute of Government (NIG) work conference, Universiteit Leiden, Leiden, 12-13 November 2009.
2009
Dirikx, A., Gelders, D., Parmentier, S. & Van de Walle, S. (2009). Drivers of juveniles’ perceptions of the performance, and procedural and distributive justice of the police in Belgium: A focus group study. Paper at the IXth Conference of the European Society of Criminology, Ljubljana, Slovenia, 9-12 September 2009
2009
*Van de Walle, S. & Scott, Z. (2009). The role of public services in state- and nation-building: exploring lessons from European history. Paper presented at the IIAS 2009 conference – ‘History and future of nation-building, The role of public administrations, civil servants and public finances in nationbuilding’, Helsinki, 7-11 July 2009.
2009
*Groeneveld, S. & Van de Walle, S. (2009). Contingent representativity: Rival views of representatve bureaucracy and the challenges for nationbuilders. Paper presented at the IIAS 2009 conference – ‘History and future of nation-building, The role of public administrations, civil servants and public finances in nation-building’, Helsinki, 7-11 July 2009.
2008
*Van de Walle, S. & Scott, Z. (2008). Is good governance effective governance? The role of public services in state- and nation-building. Paper presented at the Netherlands Institute of Government (NIG) work conference, Universiteit Twente, Enschede, 20-21 November 2008.
2008
*Van de Walle, S. (2008). When do public services perform? Changing and contested definitions of performance in the ‘services of general interests’ debate. Paper presented at the EGPA Annual Conference, Rotterdam, 3-6 September 2008.
2008
*Van de Walle, S. & Van Dooren, W. (2008). How is information used to improve performance in the public sector: Exploring the dynamics of performance information. Paper presented at the seminar “From knowing to doing: Connecting knowledge and performance in public services”. Manchester, 23/24 June 2008.
2008
*Van de Walle, S. (2008). Values and essential public services in comparative perspective. Paper for the 58th Political Studies Association (PSA) annual conference, Swansea, 1-3 April 2008, and for the the Public Values and Public Interest workshop, Copenhagen 28-31 May, 2008.
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2007
*Van de Walle, S. (2007). Contested definitions of performance: Evaluating the performance of services of general interest. Paper for the International Public Management Network Workshop (IPMN), Oxford, 7-9 August 2007.
2007
*Vandenabeele, W. & Van de Walle, S. (2007). International differences in public service motivation. Paper at the EGPA-ASPA Transatlantic Dialogue pre-conference on Public Service Motivation. USA: Newark, Delaware. 30 May. 30 p.
2007
*Van de Walle, S. (2007). International comparisons of public sector performance: How to move ahead? Paper for the Eleventh International Research Symposium on Public Management (IRSPM XI), Berlin, 2-4 April 2007.
2006
*Van de Walle, S. (2006). Determinants of confidence in the civil service: an international comparison of 62 societies. Paper for the 2006 IPMN conference on Public Management and Civic Culture, St. Gallen, Switzerland 28-30 June 2006. 29p. This paper received the Naschold Best Paper Award.
2005
*Van de Walle, S. (2005). Measuring Bureaucratic Quality in Governance Indicators. Paper presented at the EGPA annual conference, Bern, Switserland, Study Group II: Productivity and Quality in the Public Sector, Aug. 31-Sep. 2, and for the 8th Public Management Research Conference, Los Angeles, Sep 29th - Oct 1st , 2005.
2005
Van de Walle, S. (2005). Making sense of governance: citizens and the evaluation of governance. Paper presented at the conference on ‘Integrated governance: linking up government, business and civil society’, Prato, Italy, 26-29 October 2005, organised by the Monash Governance Research Unit.
2005
*Van de Walle, S. (2005). 'Social moods' als determinant van consumentenvertrouwen en politiek vertrouwen [‘Social moods’ as determinant of consumer confidence and trust in government]. Paper presented at the ‘politicologenetmaal’, Antwerp, May 19-20.
2005
*Van de Walle, S. (2005). Decontaminating Subjective Corruption Indicators: The Effect of Predispositions Towards Government on Perceptions of Corruption. Paper presented at the ‘Ethics and Integrity: A Transatlantic Dialogue’- conference, Leuven, 2-5 June.
2005
*Van de Walle, S. (2005). The impact of public service values on services of general interest reform debates. Paper presented at the the Ninth International Research Symposium on Public Management, Milan, 6-8 April
2004
Kampen, J. K., Van de Walle, S., & Bouckaert, G. (2004). Interpreting soft indicators of citizens' attitudes towards government. Paper presented at the EGPA annual conference (Ljubljana, Slovenia), Study Group II, 10 p.
2003
*Van de Walle, S., Thijs, N., & Bouckaert, G. (2003). A tale of two charters: Political crisis, political realignment and administrative reform in Belgium. Paper presented at the International Symposium on Service Charters and Customer Satisfaction in Public Services, 8-9 December 2003, City University of Hong Kong, 25 p.
2003
*Van de Walle, S., Kampen, J. K., & Bouckaert, G. (2003). Deep impact for high impact agencies? Assessing the role of bureaucratic encounters in evaluations of government. Paper presented at the European Group of Public Administration (EGPA) Annual Conference, Oeiras, Portugal, 21 p.
2003
*Gelders, D., & Van de Walle, S. (2003). Marketing government reforms. Paper presented at the EGPA annual conference (Oeiras, Portugal), Study Group II, 26 p.
2003
Kampen, J. K., Van de Walle, S., & Bouckaert, G. (2003). On the relative role of the public administration, the public services and the political institutions in building trust in government in Flanders. Paper presented at ASPA’s 64th National conference ‘The Power of Public Service’, Washington D.C., March 15-18. Session # 237: The Power to Create Trust: The Impact of Public Sector Reforms on Citizens, 25 p.
2002
Kampen, J. K., Van de Walle, S., Maddens, B., & Bouckaert, G. (2002). Intra and extra governmental determinants of trust in government. Paper presented at the European Group of Public Administration (EGPA) Annual Conference, Potsdam, Germany, 25 p.
2002
*Van de Walle, S., & Bouckaert, G. (2002). Public service performance and trust in government: the problem of causality. Paper presented at the European Group of Public Administration (EGPA) Annual Conference, Potsdam, Germany, 19 p.
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2002
*Van Dooren, W., & Van de Walle, S. (2002). Self promotion by self assessment? A study of the motives underlying the use of the Common Assessment Framework (CAF) in Belgium. Paper presented at the Working Group on Better Quality Administration for the Public,10th NISPAcee Annual Conference: delivering public services in CEE countries: trends and developments, Cracow, Poland, April 25-25, 23 p.
2002
Van de Walle, S., Kampen, J.K., Bouckaert, G., & Maddens, B. (2002). Service delivery satisfaction and trust in government: the micro-performance hypothesis. Paper presented at ASPA’s 63rd National conference, Phoenix, AZ, March 23-26, Public service/public trust, 11 p.
2001
*Van de Walle, S., & Bouckaert, G. (2001). Government performance and trust in government. Paper presented at the European Group of Public Administration (EGPA) Annual Conference, Vaasa, Finland, 30 p.
VIII. 2004
IX.
Dissertation
Van de Walle, S. (2004). Perceptions of administrative performance: the key to trust in government? (diss. doct. Leuven: Instituut voor de Overheid.
Other publications: non-peer reviewed articles, practitioner articles, book reviews, op-eds etc.
2011
Van de Walle, S. (2011). Verambtelijking van maatschappelijke problemen. In: De Groene Amsterdammer, 135(16): online editie
2009
Van de Walle, S. (2009). Overtolligheid en rommeligheid in publieke organisaties: Het belang van bricolage en improvisatie in innovatieve en crisisbestendige organisaties. In: Vlaams Tijdschrift voor Overheidsmanagement, 14(4): 72-80
2009
Van de Walle. S. & Scott, Z. (2009). ‘The role of public services in state- and nation building: Exploring lessons from European history for fragile states’. Governance and Social Development Resource Centre (GSDRC) Research Paper, University of Birmingham.
2009
Van de Walle. S. (2009). Book review of 'De staat van de publieke dienst: Het oordeel van de burger over de kwaliteit van overheidsdiensten' by E. Pommer, H. van Kempen, & E. Eggink. In: Mens en Maatschappij, 84 (2): 237-238
2009
Van de Walle, S. (2009). ‘Trust in the justice system: A comparative view across Europe’. Prison Service Journal, no. 183: 22-26.
2008
Van de Walle, S., & Bovaird, T. (2008). ‘In the know or out of the loop?’. In: Public Money and Management, 28 (4): 196-8.
2007
Van de Walle, S. (2007). Book review of 'Local politics a resource for democracy in Western Europe: Local autonomy, local integrative capacity, and citizens' attitudes toward politics' by Angelika Vetter. In: Local Government Studies, 33 (5): 773-4.
2007
Van de Walle, S., Baker, K., & Skelcher, C. (2007). ‘Meer macht voor lokale overheden? Een Europese vergelijking’. In: Vlaams Tijdschrift voor Overheidsmanagement, 12(1): 4-13
2007
Van de Walle, S. (2007). Tevredenheidsmetingen: technieken en ervaringen. In: Thijs, N. & Bouckaert G. (eds.), Kwaliteit in beweging: Ervaringen met kwaliteitsmanagement in lokale besturen. Brugge: Vanden Broele, pp. 187-200
2007
Van Roosbroek, S., & Van de Walle, S. (2007). Kwaliteit, vertrouwen en het lokale niveau. In: Thijs, N. & Bouckaert G. (eds.), Kwaliteit in beweging: Ervaringen met kwaliteitsmanagement in lokale besturen. Brugge: Vanden Broele, 55-70
2007
Van de Walle, S. (2007). Citizens’ trust in the public sector. PUBLIC, ESADE IDGP newsletter, no. 11.
2007
Van de Walle, S. (2007). Book review of 'Why politics matters: making democracy work' by Gerry Stoker. In: Local Government Studies, 33 (1): 150-151.
2006
Van de Walle, S. (06/10/2006). Pas op met indicatoren. De Tijd. [Op-Ed].
2006
Van de Walle, S. (2006). ‘Een grote, dure en niet efficiënte overheid? Indicatoren voor het vergelijken van publieke sectoren in de EU’. In: Vlaams Tijdschrift voor Overheidsmanagement, 11(3): 27-35.
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2006
Van Roosbroek, S., Thijs, N. & Van de Walle, S. (2006). Handvesten in de publieke sector in een context van klachtenmanagement. In: Schram, F. (ed.). Klachtenmanagement: Handboek voor openbare besturen, Brussel: Politeia. pp. 81-133
2006
Van Roosbroek, S. & Van de Walle, S. (2006). Dicht bij de burger? Vertrouwen, tevredenheid en legitimiteit op lokaal niveau. In: De Rynck, F. & Waeyenberg, E. (eds.), Lokale besturen in Vlaanderen: intra- en interbestuurlijk doorgelicht. Jaarboek Steunpunt Bestuurlijke Organisatie Vlaanderen. Brugge: Die Keure. pp. 7-29.
2005
Van de Walle, S. (2005). ‘Tevredenheid met lokale dienstverlening’ [Satisfaction with local service delivery]. In: Praktijkgids Management Lokale Besturen, 255 (Juni): 99-124.
2005
Van Dooren, W., Sterck, M. & Van de Walle, S. (2005). Ver(on)gelijkt? De mogelijkheden en moeilijkheden van internationale indicatoren [Possibilities and difficulties of international indicators in comparing public sectors]. In: Steunpunt voor Bestuurlijke Organisatie Vlaanderen. Vlaanderen en/in Europa: omgaan met de Unie en vergelijkend leren. Brugge: Die Keure, pp. 9-28.
2005
Van de Walle, S. (2005). ‘Percepties over het gerecht: De praktische (on)bruikbaarheid van hitparades’ [Citizens’ perceptions of the courts: are hit parades useful?]. In: Orde van de dag: criminaliteit en samenleving, (29): 45-48.
2004
Van de Walle, S. (2004). ‘Kan er iets geregeld worden? Corruptie bij de overheid in cijfers’ [Could we arrange something? Corruption in government in numbers]. In: Vlaams Tijdschrift voor Overheidsmanagement, 9 (4): 39-45.
2004
Bouckaert, G., Maddens, B., Kampen, J. K. & Van de Walle, S. (2004). Vertrouwen en overheid! Living apart together? [Trust and government! Living apart together?] In: Reynaert, H. & Verlet, D. (ed.). Vertrouwen en betrokkenheid op lokaal en provinciaal vlak, Brugge: Vanden Broele, pp. 1-15.
2003
Van de Walle, S., & Kampen, J. K. (2003). De kloof met de burger: crisis of creatie? [The gap between citizens and government: Crisis or creation?]. In: Terzake: Tijdschrift voor Lokaal Beleid en Samenlevingsopbouw. Nr. 10 (december), pp. 8-10.
2003
Van de Walle, S. (05/08/2003). Studie efficiëntie administratie bewijst vooral imagoprobleem [Study on administrative efficiency shows public sector’s image problem]. De Financieel-Economische Tijd [newspaper commentary].
2001
Van de Walle, S., Bouckaert, G., & Kampen, J. K. (2001). Klantenmanagement: gebruikersbevragingen bij de overheid [Customer management: customer surveys in government], In: Nieuwsbrief Overheidsmanagement, Kluwer, nr. 30, 26 december, pp. 25-29.
2001
Van de Walle, S., Bouckaert, G., & Kampen, J.K. (2001). Gebruikersbevragingen bij de overheid [Customer surveys in government], In: Newsletter Quality, Kluwer, vol. 9, nr. 78, pp. 10-12.
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