1 Perpustakaan Unika
Crosstabs Jenis Peralatan * Usia * Jenis Kelamin Crosstabulation
Jenis Kelamin laki-laki
Jenis Peralatan
pakaian bela diri pelindung kepala pelindung gigi pelindung dada pelindung tangan sabuk matras sepatu skiping toya pelindung tulang kering buku panduan samsak badge pelindung badan
Total perempuan
Jenis Peralatan
pakaian bela diri pelindung dada pelindung tangan sabuk pedang toya golok tombak
Total
Count % of Total Count % of Total Count % of Total Count % of Total Count % of Total Count % of Total Count % of Total Count % of Total Count % of Total Count % of Total Count % of Total Count % of Total Count % of Total Count % of Total Count % of Total Count % of Total Count % of Total Count % of Total Count % of Total Count % of Total Count % of Total Count % of Total Count % of Total Count % of Total Count % of Total
< 18 tahun 0 .0% 0 .0% 1 2.4% 0 .0% 1 2.4% 10 24.4% 1 2.4% 2 4.9% 2 4.9% 0 .0% 0 .0% 0 .0% 1 2.4% 1 2.4% 1 2.4% 20 48.8% 1 11.1% 0 .0% 0 .0% 0 .0% 1 11.1% 1 11.1% 1 11.1% 1 11.1% 5 55.6%
Usia 19 - 25 tahun 1 2.4% 1 2.4% 0 .0% 1 2.4% 1 2.4% 10 24.4% 0 .0% 1 2.4% 0 .0% 1 2.4% 0 .0% 1 2.4% 0 .0% 0 .0% 1 2.4% 18 43.9% 0 .0% 0 .0% 2 22.2% 1 11.1% 0 .0% 0 .0% 0 .0% 0 .0% 3 33.3%
26 - 35 tahun 0 .0% 0 .0% 0 .0% 1 2.4% 0 .0% 1 2.4% 0 .0% 0 .0% 0 .0% 0 .0% 1 2.4% 0 .0% 0 .0% 0 .0% 0 .0% 3 7.3% 0 .0% 1 11.1% 0 .0% 0 .0% 0 .0% 0 .0% 0 .0% 0 .0% 1 11.1%
Total 1 2.4% 1 2.4% 1 2.4% 2 4.9% 2 4.9% 21 51.2% 1 2.4% 3 7.3% 2 4.9% 1 2.4% 1 2.4% 1 2.4% 1 2.4% 1 2.4% 2 4.9% 41 100.0% 1 11.1% 1 11.1% 2 22.2% 1 11.1% 1 11.1% 1 11.1% 1 11.1% 1 11.1% 9 100.0%
2 Perpustakaan Unika
Crosstabs Jenis Peralatan * Jenis Bela Diri * Jenis Kelamin Crosstabulation
Jenis Kelamin laki-laki Jenis pakaian bela diri Peralatan
perempuan
Count % of Total pelindung kepala Count % of Total pelindung gigi Count % of Total pelindung dada Count % of Total pelindung tangan Count % of Total sabuk Count % of Total matras Count % of Total sepatu Count % of Total skiping Count % of Total toya Count % of Total pelindung tulang kering Count % of Total buku panduan Count % of Total samsak Count % of Total badge Count % of Total pelindung badan Count % of Total Total Count % of Total Jenis pakaian bela diri Count Peralatan % of Total pelindung dada Count % of Total pelindung tangan Count % of Total sabuk Count % of Total pedang Count % of Total toya Count % of Total golok Count % of Total tombak Count % of Total Total Count % of Total
kempo 0 .0% 0 .0% 0 .0% 0 .0% 0 .0% 5 12.2% 0 .0% 0 .0% 0 .0% 0 .0% 0 .0% 0 .0% 0 .0% 0 .0% 1 2.4% 6 14.6% 1 11.1% 0 .0% 0 .0% 0 .0% 0 .0% 0 .0% 0 .0% 0 .0% 1 11.1%
karate 0 .0% 0 .0% 0 .0% 2 4.9% 1 2.4% 7 17.1% 0 .0% 0 .0% 0 .0% 0 .0% 0 .0% 0 .0% 1 2.4% 1 2.4% 0 .0% 12 29.3% 0 .0% 1 11.1% 0 .0% 1 11.1% 0 .0% 0 .0% 0 .0% 0 .0% 2 22.2%
Jenis Bela Diri taekwondo kendo wushu 0 0 0 .0% .0% .0% 1 0 0 2.4% .0% .0% 1 0 0 2.4% .0% .0% 0 0 0 .0% .0% .0% 0 1 0 .0% 2.4% .0% 9 0 0 22.0% .0% .0% 0 0 0 .0% .0% .0% 3 0 0 7.3% .0% .0% 2 0 0 4.9% .0% .0% 0 0 1 .0% .0% 2.4% 1 0 0 2.4% .0% .0% 0 0 0 .0% .0% .0% 0 0 0 .0% .0% .0% 0 0 0 .0% .0% .0% 1 0 0 2.4% .0% .0% 18 1 1 43.9% 2.4% 2.4% 0 0 0 .0% .0% .0% 0 0 0 .0% .0% .0% 1 1 0 11.1% 11.1% .0% 0 0 0 .0% .0% .0% 0 0 1 .0% .0% 11.1% 0 0 1 .0% .0% 11.1% 0 0 1 .0% .0% 11.1% 0 0 1 .0% .0% 11.1% 1 1 4 11.1% 11.1% 44.4%
aikido 1 2.4% 0 .0% 0 .0% 0 .0% 0 .0% 0 .0% 0 .0% 0 .0% 0 .0% 0 .0% 0 .0% 1 2.4% 0 .0% 0 .0% 0 .0% 2 4.9%
judo 0 .0% 0 .0% 0 .0% 0 .0% 0 .0% 0 .0% 1 2.4% 0 .0% 0 .0% 0 .0% 0 .0% 0 .0% 0 .0% 0 .0% 0 .0% 1 2.4%
Total 1 2.4% 1 2.4% 1 2.4% 2 4.9% 2 4.9% 21 51.2% 1 2.4% 3 7.3% 2 4.9% 1 2.4% 1 2.4% 1 2.4% 1 2.4% 1 2.4% 2 4.9% 41 100.0% 1 11.1% 1 11.1% 2 22.2% 1 11.1% 1 11.1% 1 11.1% 1 11.1% 1 11.1% 9 100.0%
1 Perpustakaan Unika
Factor Analysis KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy. Bartlett's Test of Sphericity
.736
Approx. Chi-Square df Sig.
343.761 105 .000
Anti-image Matrices Anti-image Covar P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 P13 P14 P15 Anti-image Correl P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 P13 P14 P15
P1 .312 -.067 -.052 .024 -.126 -.108 .005 .033 -.098 -.003 .094 -.054 .106 -.022 .007 .775a -.171 -.152 .067 -.485 -.373 .012 .077 -.234 -.009 .289 -.140 .268 -.062 .022
P2 -.067 .492 .105 -.073 -.021 .012 -.249 .045 .025 -.007 -.131 .039 -.050 .056 .083 -.171 .642a .243 -.162 -.064 .033 -.488 .083 .047 -.015 -.322 .080 -.100 .125 .198
a.Measures of Sampling Adequacy(MSA)
P3 -.052 .105 .379 -.025 -.075 .027 -.176 .038 .068 -.155 -.020 -.058 -.051 -.031 .077 -.152 .243 .773a -.064 -.263 .085 -.393 .079 .147 -.384 -.056 -.138 -.117 -.079 .210
P4 .024 -.073 -.025 .414 -.018 -.141 -.007 .068 -.040 -.143 .078 -.046 -.114 .114 -.007 .067 -.162 -.064 .734a -.061 -.424 -.014 .138 -.083 -.339 .210 -.104 -.250 .279 -.017
P5 -.126 -.021 -.075 -.018 .215 .021 .075 -.103 .092 .053 -.111 .001 -.014 -.122 -.018 -.485 -.064 -.263 -.061 .739a .089 .222 -.290 .267 .174 -.413 .004 -.043 -.414 -.067
P6 -.108 .012 .027 -.141 .021 .269 -.017 -.112 .011 .004 -.092 .082 -.034 .014 -.118 -.373 .033 .085 -.424 .089 .772a -.046 -.279 .028 .012 -.306 .229 -.092 .043 -.380
P7 .005 -.249 -.176 -.007 .075 -.017 .528 -.085 -.048 .080 -.029 .032 .039 -.012 -.072 .012 -.488 -.393 -.014 .222 -.046 .657a -.152 -.088 .169 -.068 .065 .075 -.025 -.166
P8 .033 .045 .038 .068 -.103 -.112 -.085 .592 -.032 -.072 .107 -.195 .031 .077 -.008 .077 .083 .079 .138 -.290 -.279 -.152 .719a -.055 -.143 .239 -.369 .057 .158 -.017
P9 -.098 .025 .068 -.040 .092 .011 -.048 -.032 .559 -.168 -.088 -.066 .057 -.084 -.007 -.234 .047 .147 -.083 .267 .028 -.088 -.055 .740a -.343 -.204 -.128 .107 -.176 -.016
P10 -.003 -.007 -.155 -.143 .053 .004 .080 -.072 -.168 .428 -.069 .029 .041 -.070 .030 -.009 -.015 -.384 -.339 .174 .012 .169 -.143 -.343 .754a -.181 .064 .089 -.168 .078
P11 .094 -.131 -.020 .078 -.111 -.092 -.029 .107 -.088 -.069 .336 -.155 .041 .059 -.037 .289 -.322 -.056 .210 -.413 -.306 -.068 .239 -.204 -.181 .731a -.389 .100 .160 -.108
P12 -.054 .039 -.058 -.046 .001 .082 .032 -.195 -.066 .029 -.155 .472 -.126 .015 .077 -.140 .080 -.138 -.104 .004 .229 .065 -.369 -.128 .064 -.389 .735a -.259 .035 .187
P13 .106 -.050 -.051 -.114 -.014 -.034 .039 .031 .057 .041 .041 -.126 .502 -.075 -.159 .268 -.100 -.117 -.250 -.043 -.092 .075 .057 .107 .089 .100 -.259 .699a -.167 -.376
P14 -.022 .056 -.031 .114 -.122 .014 -.012 .077 -.084 -.070 .059 .015 -.075 .403 -.108 -.062 .125 -.079 .279 -.414 .043 -.025 .158 -.176 -.168 .160 .035 -.167 .735a -.286
P15 .007 .083 .077 -.007 -.018 -.118 -.072 -.008 -.007 .030 -.037 .077 -.159 -.108 .355 .022 .198 .210 -.017 -.067 -.380 -.166 -.017 -.016 .078 -.108 .187 -.376 -.286 .730a
2 Perpustakaan Unika
Communalities P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 P13 P14 P15
Initial 1.000 1.000 1.000 1.000 1.000 1.000 1.000 1.000 1.000 1.000 1.000 1.000 1.000 1.000 1.000
Extraction .649 .793 .615 .742 .857 .764 .659 .335 .601 .758 .635 .518 .599 .690 .807
Extraction Method: Principal Component Analysis. Total Variance Explained
Component 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Total 5.365 1.860 1.675 1.122 .937 .831 .697 .643 .443 .400 .275 .246 .205 .183 .118
Initial Eigenvalues % of Variance Cumulative % 35.766 35.766 12.403 48.169 11.166 59.335 7.479 66.814 6.244 73.058 5.543 78.601 4.645 83.246 4.287 87.533 2.952 90.485 2.664 93.149 1.834 94.983 1.639 96.622 1.368 97.990 1.223 99.213 .787 100.000
Extraction Method: Principal Component Analysis.
Extraction Sums of Squared Loadings Total % of Variance Cumulative % 5.365 35.766 35.766 1.860 12.403 48.169 1.675 11.166 59.335 1.122 7.479 66.814
Rotation Sums of Squared Loadings Total % of Variance Cumulative % 3.427 22.844 22.844 2.458 16.384 39.228 2.122 14.149 53.377 2.016 13.437 66.814
3 Perpustakaan Unika
Component Matrixa
1 P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 P13 P14 P15
.742 .412 .678 .577 .756 .743 .467 .548 .496 .610 .739 .575 .438 .515 .508
Component 2 3 -.080 -.265 .504 .398 .106 -.376 .166 .493 -.312 -.336 -.178 .416 .381 .361 -.018 -.184 .388 -.079 .347 -.146 .221 -.007 .220 -.373 -.480 .404 -.567 -.319 -.606 .424
4 -.146 -.460 -.049 .372 -.275 .085 -.407 .033 .446 .493 -.197 .013 .117 -.043 .040
Extraction Method: Principal Component Analysis. a. 4 components extracted. Rotated Component Matrixa
1 P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 P13 P14 P15
.741 .063 .701 -.047 .878 .268 .135 .491 .191 .308 .530 .587 .115 .686 .198
Component 2 3 .191 .178 .031 .089 -.006 .318 .520 .608 .277 -.029 .712 .294 .119 .091 .147 .257 .006 .745 .049 .811 .150 .289 -.110 .376 .765 .032 .381 -.091 .874 -.059
4 .180 .883 .151 .316 .097 .315 .786 .079 .095 .054 .498 .143 .014 -.258 .023
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization. a. Rotation converged in 8 iterations.
1 Perpustakaan Unika
Frequency Table Usia
Valid
< 18 tahun 19 - 25 tahun 26 - 35 tahun Total
Frequency 25 21 4 50
Percent 50.0 42.0 8.0 100.0
Valid Percent 50.0 42.0 8.0 100.0
Cumulative Percent 50.0 92.0 100.0
Jenis Kelamin
Valid
laki-laki perempuan Total
Frequency 41 9 50
Percent 82.0 18.0 100.0
Valid Percent 82.0 18.0 100.0
Cumulative Percent 82.0 100.0
Pendidikan
Valid
SMP SMA PT Total
Frequency 10 24 16 50
Percent 20.0 48.0 32.0 100.0
Valid Percent 20.0 48.0 32.0 100.0
Cumulative Percent 20.0 68.0 100.0
Jenis Bela Diri
Valid
kempo karate taekwondo kendo wushu aikido judo Total
Frequency 7 14 19 2 5 2 1 50
Percent 14.0 28.0 38.0 4.0 10.0 4.0 2.0 100.0
Valid Percent 14.0 28.0 38.0 4.0 10.0 4.0 2.0 100.0
Cumulative Percent 14.0 42.0 80.0 84.0 94.0 98.0 100.0
2 Perpustakaan Unika
Jenis Peralatan
Valid
pakaian bela diri pelindung kepala pelindung gigi pelindung dada pelindung tangan sabuk matras sepatu skiping pedang toya golok tombak pelindung tulang kering buku panduan samsak badge pelindung badan Total
Frequency 2 1 1 3 4 22 1 3 2 1 2 1 1 1 1 1 1 2 50
Percent 4.0 2.0 2.0 6.0 8.0 44.0 2.0 6.0 4.0 2.0 4.0 2.0 2.0 2.0 2.0 2.0 2.0 4.0 100.0
Valid Percent 4.0 2.0 2.0 6.0 8.0 44.0 2.0 6.0 4.0 2.0 4.0 2.0 2.0 2.0 2.0 2.0 2.0 4.0 100.0
Cumulative Percent 4.0 6.0 8.0 14.0 22.0 66.0 68.0 74.0 78.0 80.0 84.0 86.0 88.0 90.0 92.0 94.0 96.0 100.0
Harga Peralatan
Valid
< 100.000 100.001 - 500.000 500.001 - 1.000.000 1.000.001 - 1.500.000 Diatas 1.000.000 Total
Frequency 23 1 18 4 4 50
Percent 46.0 2.0 36.0 8.0 8.0 100.0
Valid Percent 46.0 2.0 36.0 8.0 8.0 100.0
Jumlah Item Yang Dibeli
Valid
1 buah 2 buah Total
Frequency 38 12 50
Percent 76.0 24.0 100.0
Valid Percent 76.0 24.0 100.0
Cumulative Percent 76.0 100.0
Cumulative Percent 46.0 48.0 84.0 92.0 100.0
3 Perpustakaan Unika
Frekuensi Pembelian
Valid
1 - 2 kali 3 - 4 kali Lebih dari 4 kali Total
Frequency 20 23 7 50
Percent 40.0 46.0 14.0 100.0
Cumulative Percent 40.0 86.0 100.0
Valid Percent 40.0 46.0 14.0 100.0
Pembelian Terakhir
Valid
< 1 minggu yang lalu 1 minggu yang lalu 1 - 2 minggu yang lalu lebih dari 2 minggu yang lalu Total
Frequency 10 22 8
Percent 20.0 44.0 16.0
Valid Percent 20.0 44.0 16.0
Cumulative Percent 20.0 64.0 80.0
10
20.0
20.0
100.0
50
100.0
100.0
Motif Pembelian
Valid
diri sendiri saudara teman Total
Frequency 38 5 7 50
Percent 76.0 10.0 14.0 100.0
Valid Percent 76.0 10.0 14.0 100.0
Cumulative Percent 76.0 86.0 100.0
Alasan Membeli
Valid
sarana olah raga
Frequency 50
Percent 100.0
Valid Percent 100.0
Cumulative Percent 100.0
1 Perpustakaan Unika
Frequency Table P1
Valid
2 3 4 5 Total
Frequency 1 6 30 13 50
Percent 2.0 12.0 60.0 26.0 100.0
Valid Percent 2.0 12.0 60.0 26.0 100.0
Cumulative Percent 2.0 14.0 74.0 100.0
P2
Valid
2 3 4 5 Total
Frequency 1 1 27 21 50
Percent 2.0 2.0 54.0 42.0 100.0
Valid Percent 2.0 2.0 54.0 42.0 100.0
Cumulative Percent 2.0 4.0 58.0 100.0
P3
Valid
3 4 5 Total
Frequency 7 25 18 50
Percent 14.0 50.0 36.0 100.0
Valid Percent 14.0 50.0 36.0 100.0
Cumulative Percent 14.0 64.0 100.0
P4
Valid
2 3 4 5 Total
Frequency 2 7 23 18 50
Percent 4.0 14.0 46.0 36.0 100.0
Valid Percent 4.0 14.0 46.0 36.0 100.0
Cumulative Percent 4.0 18.0 64.0 100.0
2 Perpustakaan Unika
P5
Valid
2 3 4 5 Total
Frequency 1 9 26 14 50
Percent 2.0 18.0 52.0 28.0 100.0
Valid Percent 2.0 18.0 52.0 28.0 100.0
Cumulative Percent 2.0 20.0 72.0 100.0
P6
Valid
2 3 4 5 Total
Frequency 3 7 28 12 50
Percent 6.0 14.0 56.0 24.0 100.0
Valid Percent 6.0 14.0 56.0 24.0 100.0
Cumulative Percent 6.0 20.0 76.0 100.0
P7
Valid
2 3 4 5 Total
Frequency 2 3 32 13 50
Percent 4.0 6.0 64.0 26.0 100.0
Valid Percent 4.0 6.0 64.0 26.0 100.0
Cumulative Percent 4.0 10.0 74.0 100.0
P8
Valid
2 3 4 5 Total
Frequency 2 5 36 7 50
Percent 4.0 10.0 72.0 14.0 100.0
Valid Percent 4.0 10.0 72.0 14.0 100.0
Cumulative Percent 4.0 14.0 86.0 100.0
P9
Valid
2 3 4 5 Total
Frequency 3 8 18 21 50
Percent 6.0 16.0 36.0 42.0 100.0
Valid Percent 6.0 16.0 36.0 42.0 100.0
Cumulative Percent 6.0 22.0 58.0 100.0
3 Perpustakaan Unika
P10
Valid
2 3 4 5 Total
Frequency 3 12 18 17 50
Percent 6.0 24.0 36.0 34.0 100.0
Valid Percent 6.0 24.0 36.0 34.0 100.0
Cumulative Percent 6.0 30.0 66.0 100.0
P11
Valid
3 4 5 Total
Frequency 10 27 13 50
Percent 20.0 54.0 26.0 100.0
Valid Percent 20.0 54.0 26.0 100.0
Cumulative Percent 20.0 74.0 100.0
P12
Valid
3 4 5 Total
Frequency 8 34 8 50
Percent 16.0 68.0 16.0 100.0
Valid Percent 16.0 68.0 16.0 100.0
Cumulative Percent 16.0 84.0 100.0
P13
Valid
2 3 4 5 Total
Frequency 7 12 25 6 50
Percent 14.0 24.0 50.0 12.0 100.0
Valid Percent 14.0 24.0 50.0 12.0 100.0
Cumulative Percent 14.0 38.0 88.0 100.0
P14
Valid
2 3 4 5 Total
Frequency 3 11 26 10 50
Percent 6.0 22.0 52.0 20.0 100.0
Valid Percent 6.0 22.0 52.0 20.0 100.0
Cumulative Percent 6.0 28.0 80.0 100.0
4 Perpustakaan Unika
P15
Valid
2 3 4 5 Total
Frequency 5 9 28 8 50
Percent 10.0 18.0 56.0 16.0 100.0
Valid Percent 10.0 18.0 56.0 16.0 100.0
Cumulative Percent 10.0 28.0 84.0 100.0
Perpustakaan Unika
Reliability Case Processing Summary N Cases
Valid Excludeda Total
50 0 50
% 100.0 .0 100.0
a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbach's Alpha .861
N of Items 15
Item-Total Statistics
P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 P13 P14 P15
Scale Mean if Item Deleted 56.26 56.00 56.14 56.22 56.30 56.38 56.24 56.40 56.22 56.38 56.30 56.36 56.76 56.50 56.58
Scale Variance if Item Deleted 37.951 40.694 38.449 37.930 37.357 36.485 39.860 39.755 38.338 37.098 37.806 40.031 38.839 38.867 38.371
Corrected Item-Total Correlation .644 .335 .579 .522 .650 .694 .397 .451 .414 .525 .657 .474 .380 .423 .452
Cronbach's Alpha if Item Deleted .846 .860 .849 .851 .844 .841 .857 .855 .858 .851 .845 .854 .860 .856 .855
Perpustakaan Unika
KUESIONER PENELITIAN
Responden yang terhormat, Saya mohon kesediaan anda untuk mengisi kuesioner yang terlampir. Kuesioner ini semata-mata berkaitan dengan penyusunan skripsi, yaitu penelitian mengenai
ANALISIS
FAKTOR-FAKTOR
YANG
MEMPENGARUHI
KEPUTUSAN PEMBELIAN PRODUK PERALATAN BELA DIRI
KENJI MARTIAL ART YOGKYAKARTA.
PADA
Hasil kuesioner ini akan
diolah untuk tujuan penelitian. Atas perhatian dan kerjasamanya, saya ucapkan terima kasih.
I.
IDENTITAS RESPONDEN Petunjuk Pengisian Isilah identitas diri Saudara sesuai dengan keadaan yang sebenarnya. Nomor
: ………………………………..
Nama
: ………………………………..
Alamat
: ………………………………..
Umur
: ……………… tahun
Jenis Kelamin:
:
Pendidikan Terakhir
: ………………………………..
Laki-laki
Perempuan
Perpustakaan Unika
II.
DATA PEMBELIAN RESPONDEN Petunjuk Pengisian: Isilah data dibawah ini sesuai dengan barang yang anda beli saat ini 1. Jenis peralatan olah raga bela diri apa yang anda beli :.............................. 2. Harga dari peralatan yang dibeli :............................................................... 3. Berapa jumlah item yang anda beli :.......................................................... 4. Sudah berapa kali anda melakukan pembelian peralatan olah raga di toko ini ? a. 1-2 kali
b. 3-4 kali
c. > 4 kali
5. Kapan pembelian terahir yang anda lakukan:............................................. 6. Untuk siapa peralatan yang anda beli? a. Diri sendiri
b. Saudara
c. Teman
7. Jenis bela diri apa yang anda tekuni:.......................................................... 8. Apa yang melandasi Anda tertarik untuk membeli produk peralatan bela diri di Kenji Martial Art Yogyakarta ? a. Hoby b. Koleksi c. Sarana olah raga
Perpustakaan Unika
III. DAFTAR PERTANYAAN Untuk pernyataan berikut ini, pilihlah salah satu yang menurut saudara paling tepat, dengan cara memberikan tanda silang ( X ) pada pilihan nomor yang tersedia, pilihlah sesuai dengan keadaan yang sebenarnya. Keterangan : SS S N TS STS No
= = = = =
Sangat setuju Setuju Netral Tidak setuju Sangat tidak setuju
= = = = =
Pernyataan
1.
Koleksi produk yang ditawarkan lengkap
2.
Merk produk yang ditawarkan beragam
3.
Harga yang diberikan variatif dari harga yang murah sampai yang mahal Adanya potongan harga yang diberikan kepada konsumen dengan jumlah pembelian tertentu Adanya sikap ramah karyawan dalam setiap pelayanan yang diberikan kepada konsumen Karyawan yang cepat tanggap dalam menangggapi apa yang diinginkan konsumen Lokasi Kenji Martial Art mudah dicapai dengan kendaran umum Lokasi Kenji Martial Art berada di tengah kota
4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15.
diberi skor 5 diberi skor 4 diberi skor 3 diberi skor 2 diberi skor 1 SS 5
S 4
Tempat parkir Kenji Martial Art aman Kondisi ruang Kenji Martial Art menimbulkan rasa nyaman bagi konsumen Tata letak produk memudahkan konsumen untuk memperoleh produk yang diinginkan Kualitas produk yang dijual sesuai mutu Adanya tanggapan yang baik dari pihak toko terhadap keluhan dari konsumen Kenji Martial Art memiliki reputasi yang baik dimata konsumen Promosi yang dilakukan Kenji Martial Art menarik
TERIMA KASIH ATAS KESEDIAAN ANDA
N 3
TS 2
STS 1