Europese implementatie en roll-out bij Interface
14 November 2014
Rob Heeres, Interface Sjors Oosterwaal, Cadran Consultancy
Agenda • Introductie – Cadran – Interface
• Project bij Interface – – – –
Prince2 Besturing Fasering Uitdagingen
• Lessons Learned – Cadran Implementatie Methodiek
• Resultaten voor Interface
Cadran Introductie Cadran sinds 1998 : • • • •
Integer en eerlijk Flexibel en pragmatisch Betrokken en resultaat gedreven Streven naar lange termijn partnership
Onze Missie : “De realisatie en lange termijn ondersteuning van de complete ERP oplossing” “Cadran, uw Oracle JD Edwards specialist”
Industrie & Groothandel
Cadran Consultancy • 40 Oracle JD Edwards professionals • We leveren volgende diensten • Implementaties & Upgrades • Project Management • Functionele & Technische consultancy • Oracle JD Edwards • Oracle BI, Sales Cloud • Applicaties Integratie • Oracle SOA Suite en Magic XPI • Internationale Roll-outs • Managed services (24 x7)
Redfaire International
150 Full time employees
400+ Consultants in Partner Network
15+ years’ experience
Direct Presence in 10 Countries
>1000 Projects
Food & CPG
10 Languages
>250 customers billed yearly
Wholesale Distribution
Industrial Manufacturing
Fashion & Apparel
Construction & Engineering
Commodity Trading
Interface 14 november 2014
Rob Heeres Director Planning & 14 November 2014 Logistics
Interface
De uitvinder van tegeltapijt Omzet $ I miljard 3500 werknemers 14 November 2014
6 fabrieken op 4 continenten
Op een dag zullen mensen zoals ik naar de gevangenis gaan’ Ray Anderson Oprichter, Interface
14 November 2014
Transparantie
68%
9%
8%
Raw Materials
Interface Manufacturing
Interface Transportation
8% Use & Maintenance
7% End of Life
Ultrasoon snijden
‘window waste’ bij stansen Tapijt
Stans
Tegels
6 snijbewegingen + afval
14 November 2014
‘window waste’ bij ultrasoon snijden Tapijt
Ultrasoon snijden
Tegels
1 snijbeweging + afval
ReEntry 2.0 recycling Scherpenzeel
Insert background Image here
90% reductie van broeikasgassen in Europese productie in 2014 Productie Efficientie (50%)
100% Groene Electriciteit(25%) Efficienter werken & nieuwe precoat lijn (5%)
Resterend
25% 20%
1996
2012
Broeikasgas (verwachting)
2013 (verwachting)
10%
2014 (schatting bij geïmplementeerde initiatieven)
Drie manieren om de grootste milieu impact van een tapijttegel te reduceren:
Minder gebruik van garens
Gerecycled garen gebruiken
Een nieuw soort garen uitvinden 14 November 2014
Minder garen gebruiken
Microtuft: +/- 50% minder garen
14 November 2014
Gebruik van gerecycled garen Jaren 90: volgens de uitvinders van nylon was het onmogelijk om nylon te recyclen
14 November 2014
Nu: We hebben ruim 400 kleuren met 100% gerecycled garen
Uitvinden van nieuw garen 63% bio-based garen
Fotosfera is ons eerste product van bio-based nylon garen 14 November 2014
Tapijt uit visnetten
Aquafil’s garen is gemaakt van 50% pre-consumer en 50% post-consumer gerecycled materiaal
Networks pilot project, Danajon Bank, Philippines Gerecyclede visnetten uit kleine gemeenschappen in kustgebieden zorgen voor sociaaleconomisch voordelen.
Afgedankte visnetten in Danajon Bank
ERP • • • • • •
Tapijt tegels lijkt simpel, maar Interface is een kop tot staart onderneming. Meerdere productie vestigingen, groot aantal sales vestigingen. Cobol gebaseerd zelf ontwikkeld system op een AS400 platform. Geen basis voor verdere ontwikkeling Slecht gedocumeerd. Verschillen tussen de US en EMEA steeds groter
14 November 2014
ERP • • • •
•
12 jaar terug al een poging gedaan om naar SAP te gaan 7 jaar terug JD Edwards wereld wijd aangeschaft Implementatie Finance vrij snel afgerond met eigen medewerkers en diverse ingehuurde specialisten Voorbereiding van O2C gestart, Prince2, heel kort met partner uit India, toen met Cadran/Redfaire. Vervolgens met alleen Cadran Project gestaakt in 2009, in 2010 weer gestart en vervolgens in 2011 weer gestopt Pan Europees project met meerdere reorganisaties tijdens implementatie 14 November 2014
Vervolg ERP •
• • • •
Deel projecten voor behouden momentum • CRM • Order to Opportunity • MSD (Kwaliteits module) • Purchase Orders Non-Stock • ISP invoice • WMS scanning • 2 upgrades (8.12 9.0 9.1) Eind 2012 weer full scale implementatie voorbereid Januari 2014 WMS Her-implementatie Augustus Order to Cash Ongeveer 500 users Europa 14 November 2014
De start van het project JDE – Interface Harmonization Project
2009 – Key User Kick Off Meeting Day 1
Ronald Ekkelkamp Version: 0.3 Date: 15-April-2009 Last change: RE
23
Prince 2: Clear Scope Major Processes in scope Accounts Payable Management
Finance & Control
Fixed Assets Management
General Accounting
Accounts Receivable Management
Sales
Sales Data Management
Forecasting & Planning
Order to invoice
After Sales
Sales return goods
Procurement
Proc data Management
Procurement preparation
Procure to receive
After purchase
Report & Analyse
Manu Data
Cost Price Management
Master Planning
Material & Production Planning
Shop floor control
Warehouse
Transportation
Manufacturing Management
Logistics & Distribution
Inventory Management
Not in scope: Budget & planning, CRM, E-business, Plant maintenance, HR
Tax Processing
Cash Management
Report & Analyse
Production execution
Prince 2 : project organisatie 1. Introduction – Project organization Project Board
Senior Supplier
Executive
Senior User
EX: Ton van Keken EX: Jan Hasselman SS: Richard Cale SU: Laurent Zylberstein SU: Dave Simpson SU: Rob Heeres SU: Richard ter Steege
Project Assurance
PM: Ronald Ekkelkamp PS: Mela Wagensveld PS: Henk Haandrikman
Project Management
PA: Henk Haandrikman
Project Manager
Project mngr (Impl. partner)
Project Support
TM S&CS: Laurent Zylberstein TM P&L: Dave Simpson TM P&Q: Rob Heeres TM FI: Richard ter Steege TM Tech: Richard Cale
4
Team Manager
Team Manager
Team Manager
Team Manager
Team Manager
Key user (s)
Key user (s)
Key user (s)
Key user (s)
Key user (s)
Consultant
Consultant
Consultant
Consultant
Consultant
Team: Sales & CS (incl. Forecast)
Team: Planning and Logistics (incl. pur,inv,wrh,trn,drp)
Team: Production & Quality
Team: Finance Integrations
Team: Technical
Prince 2: duidelijke deliverables/producten 1. Introduction – Previous phase
12
Number
Products
Short description
P.D.01
Future state process model
The process model is a visualised overview of all processes that are to be implemented.
P.D.02
JDE functional analysis per process.
A document which states per process and/or JDE module/functionalities. What issues and impact on People, Processes, Technology and Time to expect.
P.D.03
JDE Context Diagram
An overview of the future JD Edwards system on process level with the interaction with its environment, i.e. with internal (including legacy systems) and external stakeholders and their systems.
P.D.04
Risk assessment
A list of foreseen risks per process and/or functional area with proposed responses
P.D.05
Implementation approach
An approach (with alternatives) on how phase the implementation in relation to the proposed modules/functionalities to be implemented, geographical locations and systems/stakeholder to be interfaced with.
P.D.06
Project plan
Project plan including budget and timeline.
Prototyping approach Main work done by Key Users
1. Introduction – Prototyping approach
Joint effort
Main work done by Consultants
PRT.05 Key user training
Global project training (Prince 2, etc)
Scenario list
Process flows LE VEL
s 1 p1
s 2
s 3
s 4
s 5
INP UT
Cu Cusstt om om er er
PROCE SS F LOW
OUT PUT
En t er P urc h as e Ord e r (in c us tom er s ys t em ) En te r P urc h a s e O rder (in c us t om er s ys tem )
Sa Sa les les
C om pany L e ve l
R ec eiv e Pu rc has e O rder (8 50)
Ch ec k /M at ch Al l D ata Yes
D a ta C o rr ec t ?
p2
Ch an ge D a ta (86 0)
Pu rc has e Or d er Pu rc has e Or de r Ac k now led gem en t Ac kn ow led gem e nt (8 5 5) (8 5 5)
No S ales Ord er En tr y ED I o r ders
p3
PRT.02 Process flows & descriptions
PRT.02 Process flows & descriptions
Test scripts End users
Training step 3: Main scenarios
Presentation of Iteration 1 ERP
PRT.03 Initial configuration
PRT.06 Review scripts
ERP
PRT.03 Initial configuration
PRT.07 KU review prototype ERP
Configuration document
Training step 2: Hands on training
Training step 1: JDE foundation/ UPK training
8
PRT.04 Master data definition
PRT.04 Master data definition
ITERATION 1
ITERATION 2
PRT.03 Initial configuration Configuration document
ITERATION 3
Prince 2 : Project Reporting
Highlight Report (should be read as the PHASE END REPORT of the Prototype phase) Project:
InterfaceFLOR Harmonization Project
Project Manager Phase(s)
Prototype phase (April – October/November)
Reported week
All weeks including week 46
Date
10 November 2009
Summary of phase Tolerance Score Time J Cost K Quality J Risk J Scope J Benefits J Issues J K L
K
Description Prototype phase finalized in week 46, according to revised plan. In total approximately 9% over budget, within boundary mentioned previously. All products reviewed and accepted. Closed for this phase, some risks to be continued for the next phase. No additional comments. No additional comments. -Much work to be done on open issues and gaps resulting from the prototype. Major part of high priorities to be resolved during next months. Budget is allocated by project management.
: According to agreed tolerances. : According to agreed tolerances, extra attention needed from the project management, important to mention to the project board. : Expected to exceed tolerances, decisions and/or actions necessary from the project board.
Management of hours and budgets
Issue management
Documentatie
Gefaseerde aanpak • Planet One – Sub projecten 2013 (Q2) April
2013 (Q3) May
Jun
Jul
2013 (Q4) Aug
Sept
O2C Start up phase
Oct
2014
2014 (Q2)
(Q1) Nov
Dec
O2C Solution phase
Jan
Feb
Mar
Apr
2014 (Q3) May
Jun
Jul
O2C Business readiness phase
Upgrade to 9.1
Magic XPI & IMF
Ship It Smarter (TMS) WMS Scanning WMS Her-implementatie (DCS+)
E-Invoicing
Aug
O2C Business readiness phase 2014 (Q1) April
May
2014 (Q2)
June
July
Set up security for UAT
Prepare Go-live environment (Configuration & DRIM)
Upload data set for UAT
Env: PD
Integration test by KU Env: PY
User Acceptance Test by KU
August
Sept
Holidays
Pre golive test
Env: ACC
Procedures & work instructions
End user training by KU
Upload data set for Golive Go-live & support
Uitdagingen in het project • Process Flows
Uitdagingen in het project
Uitdagingen in het project • Legacy situatie – – – –
Alle software op een systeem (AS400) WMS functionaliteit werd niet benut Maatwerk = alles kan Functionaliteit bestaande interfaces tussen de applicaties onbekend
• Opdracht: standaard software tenzij • Geografisch & Cultuur – – – –
Grootste deel omzet komt uit UK, Frankerijk & Duistland Hoofdkantoor in Nederland Fabriek in Ierland en Nederland Netwerk van een AS400 Terminal naar Web Browser
36
Uitdagingen in het project • Solution Architecture = Loose Coupling
Lessons Learned • Continue verandering helpt het change management binnen de organisatie • Democratie werkt niet (altijd) • Stuwende kracht van het management is noodzakelijk voor succes • Fullblown Prince2 werkte niet voor Interface Wat hebben we ermee gedaan • Laatste 5 maanden van het project Agile Scrum gewerkt • Cadran Implementatie Methodiek C.I.M. – krenten uit de pap Prince2, IPMA en Scrum
C.I.M. ERP products Product
Symbol
Project management Systems Environments Master data management Solution Architecture Configuration
Document output Reports Interfaces Modifications Conversions Security
Training (material & trained users) Procedures (incl. work instructions)
Hand over to organisation
OTAP
C.I.M. - ERP products by stage 2014 (Q2)
May
2014 (Q3)
June
Start up & prepare stream
July
2014 (Q4)
August
September
October
2015 (Q1)
November
December
January - March
Business readiness stream
Solution stream
Prepare stage
System stage
Design stage
Build stage
Data definition stage
Integration stage
Business preparation stage
Go live stage
Optimize stream
C.I.M. Design Stage 2014 (Q2)
May
June
Design stage
Analyse Company Structure
Basic set up (accelerator)
Solution Architecture
Gaps & solution directions
C.I.M. Design Stage Deliverables & Responsibilities Design stage (due data by the end of the stage) Product
Symbol
Deliverables
Responsible for delivery
Acceptance
Architecture
1. Agreed business scenarios based on Accelerate process/flows. 2. Signed off solution architecture
1. PM (Customer) 2. Cadran
1. Customer 2. Customer
Configuration
3. Accepted solution directions in Accelerator
3. Cadran
3. Customer
Documents
4. List with most important documents (including specifications)
4. Customer
4. PM (Customer)
Reports
5. List with most important reports (including specifications)
5. Customer
5. PM (Customer)
Interfaces
6. List with most important interfaces (including basic description)
6. Cadran
6. Customer
Modifications
7. List with most important modifications (including basic description)
7. Cadran
7. Customer
Resultaten •
•
Sommige onderdelen belangrijk verbeterd • RMA • MSD • Betrouwbaarheid warehouse • Inzicht in transport • Scannen in warehouse • Inzicht in offertes Andere onderdelen zijn minder efficient geworden maar bieden wel een platform voor verbetering • Order invoer, nieuwe schermen • Werking forecasting • Stock management (manufacturing nog niet live) 14 November 2014 • Nieuwe afdeling Data management
