erbeterdezaak.nl
Bedrijfs processen overzicht
erbeterdezaak.nl Een voorbeeld
© de vries business consultancy, 2008
erbeterdezaak.nl Strategy development Process
Strategy deployment
Business Creation process Customer and consumer needs and Legal Req’ments
Marketing execution
Procure to pay Warehousing & Distribution
Stakeholder satisfaction: Consumers Customers Our people Shareholders Society
erbeterdezaak.nl HR processes
IT processes
Quality processes
Order to cash
Finance & control processes
© de vries business consultancy, 2008
erbeterdezaak.nl Het primaire proces van “dozen schuiven”: • • • • • •
Spullen bestellen Opslaan in het magazijn Klantenorders ontvangen Orders uitleveren Geld ontvangen Leveranciers betalen ….en graag in deze volgorde!
erbeterdezaak.nl Procure to pay Warehousing & Distribution
© de vries business consultancy, 2008
Order to cash
erbeterdezaak.nl Het proces dat de product portfolio bepaald en het proces dat zorgt dat er er vraag is naar het product
Business Creation process
Procure to pay
Marketing execution
Warehousing & Distribution
Order to cash
erbeterdezaak.nl © de vries business consultancy, 2008
erbeterdezaak.nl Strategy development Process
Strategy deployment
Business Creation process Customer and consumer needs
Marketing execution
erbeterdezaak.nl Procure to pay
Warehousing & Distribution
© de vries business consultancy, 2008
Order to cash
erbeterdezaak.nl Strategy development Process
Strategy deployment
Business Creation process Customer and consumer needs and Legal Req’ments
Marketing execution
Warehousing & Distribution
erbeterdezaak.nl Procure to pay
© de vries business consultancy, 2008
Order to cash
Stakeholder satisfaction: Consumers Customers Our people Shareholders Society
erbeterdezaak.nl Strategy development Process
Strategy deployment
Business Creation process Custom er and consumer needs and Legal Req’m ents Procure to pay
Marketing execution
Warehousing & Distribution
Order to cash
Stakeholder satisfaction: Consum ers Custom ers Our people Shareholders Society
erbeterdezaak.nl HR processes
IT processes
Quality processes
Finance & control processes
© de vries business consultancy, 2008
erbeterdezaak.nl Strategy development Process
Strategy deployment
Business Creation process Customer and consumer needs and Legal Req’ments
Marketing execution
Procure to pay Warehousing & Distribution
Order to cash
Stakeholder satisfaction: Consumers Customers Our people Shareholders Society
erbeterdezaak.nl HR processes
IT processes
Quality processes
Finance & control processes
© de vries business consultancy, 2008
erbeterdezaak.nl Strategy development Process
Strategy deployment and communications
Business Creation process Customer and consumer needs and Legal Req’ments
Procure Production process to payProduction process
Marketing and Sales execution
Warehousing & Distribution
Order to cash
Stakeholder satisfaction: Consumers Customers Our people Shareholders Society
erbeterdezaak.nl HR processes
IT processes
Quality processes
Finance & control processes
© de vries business consultancy, 2008
erbeterdezaak.nl
Oefening Breng de volgende processen onder in het proces plaatje - Persbericht uitsturen - Opnieuw verpakken van afgekeurde producten (rework) - Voorraad van het magazijn opnemen - Kantoor artikelen kopen - Klantenklachten afhandelen - Retouren terugzetten in magazijn - Credit nota’s verwerken - Kwartaal afsluiting - Nieuwe software installeren - Jaar afsluiting - Inbrengen nieuw product in verkoop systeem - Nieuwe verpakking ontwerpen
erbeterdezaak.nl © de vries business consultancy, 2008
erbeterdezaak.nl
U wilt meer weten? Gewoon even een mailtje sturen naar:
[email protected]
erbeterdezaak.nl © de vries business consultancy, 2008
