European Monitor of Government Communications 2009 Final Report Westminster March 2009
Westminster Brussels
[email protected]
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Rue Godechartes 12 www.westminster.be
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1050 Bruxelles
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Belgium
„Communication works for those who work at it.“ John Powell
EMGC 2009: European Monitor of Governemnt Communications Copyright © 2009 Tomáš Studeník, Ondřej Pivoňka, Lucie Luhanová Published by Westminster Brussels, Rue Godecharles 12, 1050 Bruxelles, Belgium, www.westminster.be, www.emgc.eu All rights reserved. No part of this document may be reproduced, copied or published in any form unless permited by authors. ISBN 978-80-239-9060-8
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Dear supporters of public sector communication, Lying in your hands is the final report of the third research which monitors the level of communication of public service institutions with public and media. We have found out to what extent are state administration institutions in the Czech Republic as well as the European Union tuned in to the needs of their clients, how these institutions are able to communicate with people. The research findings also show the state of the communication infrastructure of a given type of institution. Moreover, we were interested in comparing Czech ministries, regions and cities with respective institutions abroad. I deeply thank all 337 public administration offices that found the courage to be thus compared. Tomáš Studeník CEO Europe
[email protected]
OUR MISSION is to help public institutions to improve their services to citizens.
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Contents INTRODUCTION.................................................................................................................................................... 4 METHODOLOGY ................................................................................................................................................... 4 STRUCTURE OF THE SAMPLE ................................................................................................................................ 5 KEY FINDINGS ...................................................................................................................................................... 6 Total ranking of particular types of institutions .................................................................................................. 6 Total ranking of particular types of institutions for particular type of communication ...................................... 6 Corporate Identity – comparison of the EU countries ......................................................................................... 6 External Communication ‐ comparison of the EU countries ................................................................................ 6 Internal Communication ‐ comparison of the EU countries................................................................................. 6 DETAILED ANALYSIS ............................................................................................................................................. 7 Corporate Identity ............................................................................................................................................... 8 European Ministries...........................................................................................................................................................8 European Regions ............................................................................................................................................................10 European Cities ................................................................................................................................................................12
External Communication ................................................................................................................................... 14 European Ministries.........................................................................................................................................................14 European Regions ............................................................................................................................................................16 European Cities ................................................................................................................................................................18
Internal Communication.................................................................................................................................... 20 European Ministries.........................................................................................................................................................20 European Regions ............................................................................................................................................................22 European Cities ................................................................................................................................................................24
Summary ‐ Corporate Identity ........................................................................................................................... 26 Corporate Identity – Distance Map..................................................................................................................................27
Summary – External Communication ................................................................................................................ 28 External Communication – Distance Map........................................................................................................................29
Summary – Internal Communication................................................................................................................. 30 Internal Communication – Distance Map ........................................................................................................................31
Summary – Total Communication Score ........................................................................................................... 32 The Total Communication Score – Distance Map ............................................................................................................33
TOTAL RANKING OF COUNTRIES......................................................................................................................... 34 TOTAL RANKING OF INSTITUTIONS..................................................................................................................... 36
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Introduction In 2006, Westminster launched a project called European Monitor of Government Communications with an objective to monitor the level of communication of public service authorities with public and media. We have embarked on this long-term project mainly to provide a starting point for an expert discussion on the role of communication between the state administration and citizens. After two successful rounds of the research, we have broadened its scope to all EU countries. The aim of the project is to examine the level of communication of public institutions with regard to corporate identity, external and internal communication. The final ranking is based on the number of means of communication that are employed by the institutions. Besides, an expert jury evaluates the communications projects that have been realised in the last year.
Methodology
Westminster asked 1565 institutions in all EU countries to complete an online questionnaire. We have asked all the ministries in all EU countries and selected regions (Nuts 2 – 3 or similar) and cities (20.000 citizens or above) of Europe. We received 337 answers with the rate of return coming close to 22%. The EMGC questionnaire is included in the appendices of this report.
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Structure of the sample Country Austria Belgium Bulgaria Cyprus Czech Republic Denmark England Estonia Finland Germany Greece Hungary Ireland Italy Latvia Lithuania Malta Netherlands North Ireland Poland Romania Scotland Slovakia Slovenia Spain Sweden Wales
Total
Number of Cases 8 5 14 2 199 5
Ministries
2 1 5
4 1 5
10 1
19 3
4 2
1 3 1
1 337
3 2 2
1 3
5
1 2 3 3
1 3 1 7 13 2 14 9 6 5
Cities
2 3 4 2 10 1
1 10 5 2 1 8 1 2 5 7
Regions
2 4 4 1 47
2 3 2 1 3 6 2 4 2 4 1 57
1 1 4 5 6 5 4 1 73
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Key Findings Total ranking of particular types of institutions
On average, EU cities, followed by EU ministries, communicate better than EU regions.
On average, institutions in Germany, Austria, Greece, Poland, Netherlands, Czech Republic and Romania communicate better than institutions from other EU countries.
On average, institutions in Denmark, Northern Ireland and Malta have the lowest communication score in total.
Total ranking of particular types of institutions for particular type of communication
On average, European cities communicate better than European ministries and regions in terms of corporate identity.
On average, European cities communicate better than European ministries and regions in terms of external communication.
On average, European cities and ministries communicate better than European regions in terms of internal communication.
Corporate Identity – comparison of the EU countries
On average, the ministries in Austria, Romania and Sweden use more elements of corporate identity than ministries in other EU countries
On average, the regions in Belgium and Wales use more elements of corporate identity than other EU regions.
On average, the cities in Belgium and Netherlands use more elements of corporate identity than European cities.
External Communication - comparison of the EU countries
On average, the ministries in Greece, Bulgaria and Romania use more means of external communication than ministries in other EU countries.
On average, the regions in Greece, Bulgaria and Romania use more elements of external communication than other EU regions.
On average, the Belgian cities use more external communication means than other European cities.
Internal Communication - comparison of the EU countries
On average, the Austrian ministries use the highest number of internal communication means, compared to ministries in other EU countries.
On average, the Belgian regions use the highest number of internal communication means, compared to other EU regions.
On average, the German and Spanish cities use more internal communication means than other European cities.
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Detailed Analysis
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Corporate Identity European Ministries
In terms of corporate identity, the average score among European ministries is 8
On average, the ministries in Austria, Romania and Sweden use more elements of corporate identity than ministries in other EU countries.
On average, the ministries in Estonia use the smallest number of corporate identity elements in the EU. Belgian, Bulgarian, Latvian and Cyprian ministries are also bellow the average in terms of corporate identity elements.
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Rank Country 1. - 3. Sweden Austria Romania 4. - 11. Denmark Finland Greece Ireland Lithuania Czech Republic Slovakia Slovenia 12. - 15. Belgium Bulgaria Cyprus Latvia 16. Estonia
1
Score1 10 10 10 8 8 8 8 8 8 8 8 7 7 7 7 5
Maximum of scores might be 11 – included are also questions of „something else?“ type.
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European Regions
In terms of corporate identity the average score among European regions is 8
On average, the regions in Belgium and Wales use more elements of corporate identity than other EU regions.
On average, the ministries in Hungary and Spain use the smallest number of corporate identity elements in the EU. Regions in Latvia, Lithuania, Northern Ireland and Romania are also bellow the average in terms of corporate identity elements.
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Order Country 1. - 2. Wales Belgium 3. - 4. Netherlands Austria 5. - 7. Czech Republic Poland Sweden 8. - 14. Slovakia Finland England Denmark Bulgaria Estonia Scotland 15. - 16. Lithuania Latvia 17. - 18. Romania North Ireland 19. - 20. Hungary Spain
2
Score2 11 11 10 10 9 9 9 8 8 8 8 8 8 8 7 7 6 6 5 5
Maximum of scores might be 11 – included are also questions of „something else?“ type.
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European Cities
In terms of corporate identity, the average score among European cities is 8
On average, the cities in Belgium and Netherlands use more elements of corporate identity than European cities.
On average, the Spanish cities use the smallest number of corporate identity elements in the EU.
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Order Country 1. - 2. Netherlands Belgium 3. - 10. Estonia Finland Germany Romania Czech Republic Bulgaria Austria Poland 11. - 16. Slovenia Hungary Denmark Italy Lithuania Slovakia 17. Spain 18. Malta
3
Score3 11 11 9 9 9 9 9 9 9 9 8 8 8 8 8 8 6 0
Maximum of scores might be 11 – included are also questions of „something else?“ type.
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External Communication European Ministries
In terms of external communication, the average score among European ministries is 35.
On average, the ministries in Greece, Bulgaria and Romania use more means of external communication than ministries in other EU countries.
On average, the ministries in Denmark use the smallest number of external communication means in the EU. Belgian, Latvian, Slovak and Cyprian ministries are also bellow the average in terms of external communication means.
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Order 1. 2. - 3. 4. - 5. 6. 7. - 10.
11. 12. - 14. 15. 16.
4
Country Greece Romania Bulgaria Sweden Slovakia Czech Republic Ireland Lithuania Austria Estonia Cyprus Slovenia Latvia Finland Belgium Denmark
Score4 42 40 40 39 39 36 35 35 35 35 34 32 32 32 30 17
Maximum of scores might be 11 – included are also questions of „something else?“ type.
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European Regions
In terms of external communication, the average score among European regions is 34.
On average, the regions in Greece, Bulgaria and Romania use more elements of external communication than other EU regions.
On average, the ministries in Denmark, Lithuania and Northern Ireland use the smallest number of external communication means in the EU. Regions in England, Estonia, Finland, Hungary, Latvia, Sweden and Wales are also bellow the average in terms of external communication means.
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Order 1. 2. 3. 4. 5. 6. - 7. 8. - 9. 10. 11. 12. 13. - 15. 16. - 17. 18. - 19. 20.
5
Country Austria Belgium Poland Czech Republic Netherlands Slovakia Bulgaria Romania Scotland Spain Wales Sweden Estonia Finland Latvia Hungary England North Ireland Lithuania Denmark
Score5 44 43 39 38 37 35 35 34 34 33 32 31 30 30 30 29 29 27 27 23
Maximum of scores might be 11 – included are also questions of „something else?“ type.
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European Cities
In terms of external communication, the average score among European cities is 36.
On average, the Belgian cities use more external communication means than other European cities.
On average, the cities in Denmark and Malta use the smallest number of external communication means in the EU. The Estonian, Italian, Dutch, Slovak and Slovenian cities are also bellow the average in terms of external communication.
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Order 1. 2. 3. - 4. 5. - 7. 8. - 10. 11. 12. 13. 14. 15. 16. 17. 18.
6
Country Belgium Austria Romania Germany Czech Republic Lithuania Poland Hungary Finland Spain Bulgaria Slovakia Netherlands Slovenia Italy Estonia Malta Denmark
Score6 44 41 40 40 38 38 38 37 37 37 36 35 34 33 32 31 29 26
Maximum of scores might be 11 – included are also questions of „something else?“ type.
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Internal Communication European Ministries
In terms of internal communication, the average score among European ministries is 6.
On average, the Austrian ministries use the highest number of internal communication means, compared to ministries in other EU countries.
On average, the Danish ministries use the smallest number of internal communication means in the EU. Belgian, Greek, Irish and Latvian and Slovenian ministries are also bellow the average in terms of external communication means.
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Order 1. 2. -.10.
11. -.15.
16.
7
Country Austria Czech Republic Finland Romania Slovakia Sweden Bulgaria Estonia Lithuania Cyprus Belgium Slovenia Greece Ireland Latvia Denmark
Score7 7 6 6 6 6 6 6 6 6 6 5 5 5 5 5 4
Maximum of scores might be 11 – included are also questions of „something else?“ type.
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European Regions
In terms of internal communication, the average score among European regions is 5.
On average, the Belgian regions use the highest number of internal communication means, compared to other EU regions.
On average, the ministries in Northern Ireland use the smallest number of external communication means in the EU. Regions in England and Latvia are also bellow the average in terms of external communication means.
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Order Country 1. - 2. Belgium Poland 3. - 9. Netherlands Austria Denmark Finland Wales Czech Republic Scotland 10. - 17. Bulgaria Romania Sweden Estonia Spain Slovakia Hungary Lithuania 18. - 19. England Latvia 20. North Ireland
8
Score8 7 7 6 6 6 6 6 6 6 5 5 5 5 5 5 5 5 4 4 3
Maximum of scores might be 11 – included are also questions of „something else?“ type.
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European Cities
In terms of internal communication, the average score among European cities is 6.
On average, the German and Spanish cities use more internal communication means than other European cities.
The Belgian, Bulgarian, Danish, Estonian and Hungarian, Italian, Dutch and Slovak cities are below the average in terms of internal communication.
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Order Country 1. - 3. Germany Finland Spain 4. - 10. Austria Romania Lithuania Malta Czech Republic Slovakia Poland 11. - 18. Hungary Denmark Estonia Slovenia Netherlands Belgium Italy Bulgaria
9
Score9 7 7 7 6 6 6 6 6 6 6 5 5 5 5 5 5 5 5
Maximum of scores might be 11 – included are also questions of „something else?“ type.
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Summary - Corporate Identity
On average, European cities communicate better than European ministries and regions in terms of corporate identity.
European ministries are below the average in terms of corporate identity.
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Corporate Identity – Distance Map
In terms of corporate identity, all the EU institutions have a similar position.
Cyprus, Greece and Ireland make a separate group. Scotland and England have a special position as well.
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Summary – External Communication
On average, European cities communicate better than European ministries and regions in terms of external communication.
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External Communication – Distance Map
In terms of external communication, all the EU institutions have a similar position.
England, Scotland, Wales and Spain have a special position on the map.
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Summary – Internal Communication
On average, European cities and ministries communicate better than European regions in terms of internal communication.
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Internal Communication – Distance Map
In terms of internal communication, all the EU institutions have a similar postion.
Northern Ireland has a special position on the map.
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Summary – Total Communication Score
On average, European cities, followed by European ministries communicate better than European regions in terms of the total communication score.
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T
R
T
I C
NT
In terms of the total communication score, all the EU institutions apart from English, Scottish and Welsh institutions have a similar position on the map.
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Total Ranking of Countries Country Germany Austria Greece Poland Netherlands Czech Republic Romania Bulgaria Belgium Slovakia Wales Finland Ireland Sweden Spain Cyprus Scotland Hungary Slovenia Lithuania Estonia Italy Latvia England Denmark North Ireland Malta
Number of Cases 2 8 1 7 3 39 13 14 5 14 1 5 1 5 6 2 2 8 9 7 10 2 5 1 5 1 1
Mean
Median
Modus
55,50 55,25 55,00 52,86 52,00 51,90 51,15 49,86 49,80 49,43 49,00 48,00 48,00 47,00 46,67 46,50 46,50 46,25 45,78 45,00 44,50 44,50 42,20 41,00 37,00 36,00 35,00
55,50 55,50 55,00 52,00 51,00 53,00 53,00 49,00 55,00 50,00 49,00 51,00 48,00 46,00 43,00 46,50 46,50 48,00 47,00 45,00 44,50 44,50 44,00 41,00 37,00 36,00 35,00
50,00 51,00 55,00 47,00 50,00 50,00 54,00 49,00 30,00 48,00 49,00 38,00 48,00 41,00 35,00 46,00 37,00 52,00 41,00 37,00 51,00 41,00 31,00 41,00 29,00 36,00 35,00
The best institutions in terms of communication in the EMGC 2009 research are those from Germany, Austria, Greece, Poland, the Netherlands and Romania.
The worst institutions in terms of communication in the EMGC 2009 research are those from Denmark, Northern Ireland, Ireland and Malta.
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The average total communication score among European institutions is 44,1.
In terms of total communication score, the institutions in Denmark, England, Latvia, Malta and Northern are below average.
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Total Ranking of Institutions Order 1. - 2. 3. - 7.
8. - 12.
13. - 18.
19. - 26.
27. - 37.
38. - 41. 10
Institution Magistrát města Ostrava Ayuntamiento de Bilbao Krajský úřad Moravskoslezského kraje Magistrát města Brno Magistrát města České Budějovice The City of Pitesti Urząd Marszałkowski Województwa Małopolskiego Amt der Salzburger Landesgregierung Walloon Region Městský úřad Vsetín Úřad městské části Praha 6 Rathaus der Stadt Essen Rousse Province Krajský úřad kraje Vysočina Magistrát hlavního města Prahy Ministry of Defence The City of Genk Ayuntamiento de Vigo Rathaus Krems an der Donau Steiermarkische Landesregierung Ministry of Interior Akademie věd ČR Magistrát města Opava Úřad městské části Praha 10 Urząd Miasta Krakowa Mestský úrad Prievidza Amt der Oberösterreichischen Landesregierung Krajský úřad Jihomoravského kraje Krajský úřad Zlínského kraje Magistrát města Pardubice Magistrát města Plzeň Městský úřad Moravské Budějovice Městský úřad Otrokovice Městský úřad Šternberk The City of Zalaegerszeg The City of Timişoara Ministerstvo zdravotníctva Krajský úřad Pardubického kraje Městský úřad Jablonec nad Nisou
Country Czech Republic Spain Czech Republic Czech Republic Czech Republic Hungary Poland
Score10 64 64 62 62 62 62 62
Austria Belgium Czech Republic Czech Republic Germany Bulgaria Czech Republic Czech Republic Estonia Slovenia Spain Austria Austria Bulgaria Czech Republic Czech Republic Czech Republic Poland Slovakia Austria
61 61 61 61 61 60 60 60 60 60 60 59 59 59 59 59 59 59 59 58
Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Hungary Romania Slovakia Czech Republic Czech Republic
58 58 58 58 58 58 58 58 58 58 57 57
Maximum of scores might be 64 – included are also questions of „something else?“ type.
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42. - 46.
47. - 55.
56. - 68.
69. - 83.
84. - 92.
Ministerstvo obrany Magistrát města Most Městský úřad Dobříš Městský úřad Králíky Ministerstvo vnitra Senát Parlamentu ČR The Region of Fife Ministry of the Interior Český statistický úřad Magistrát města Havířov Magistrát města Chomutov Ministry of Development The City of Craiova The Region of Limburg Ministerstvo zahraničných vecí Ministry of Enterprise, Energy and Communications Ministry of Labour and Social Policy Municipality of Targovishte Magistrát města Jihlava Městský úřad Náchod Městský úřad Tábor Úřad městské části Praha 18 Úřad Městské části Praha 7 The City of Lappeenranta The City of Braşov Gorj County Mestský úrad Spišská Nová Ves Nitrianský kraj Ministry of Higher Education, Science and Technology Stadtmagistrat Innsbruck Targovishte Province CzechTourism Krajský úřad Ústeckého kraje Magistrát města Hradec Králové Magistrát města Karviná Městský úřad Česká Lípa Úřad městské části Praha 4 Úřad vlády ČR Ministry of Defence The Region of Jögeva maakond Ministry of National Defence Urząd Marszałkowski Województwa Łodzkiego Vâlcea County Občina Slovenska Bistrica Městský úřad Bílovec
Slovakia Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Scotland Belgium Czech Republic Czech Republic Czech Republic Greece Hungary Netherlands Slovakia Sweden
57 56 56 56 56 56 56 55 55 55 55 55 55 55 55 55
Bulgaria Bulgaria Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Estonia Romania Romania Slovakia Slovakia Slovenia
54 54 54 54 54 54 54 54 54 54 54 54 54
Austria Bulgaria Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Finland Hungary Lithuania Poland
53 53 53 53 53 53 53 53 53 53 53 53 53
Romania Slovenia Czech Republic
53 53 52
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Městský úřad Jaroměřice nad Rokytnou The City of Székesfehérvár The City of Klaipeda The City of Veszprém Urząd Miasta Częstochowy Mestský úrad Nitra Ministry of Environment and Spatial Planning The Region of Värmlands län 93. - 111. Bundesministerium für Soziales und Konsumentenschutz Bundesministerium für Verkehr, Innovation und Technologie Municipality of Shumen Ministry of Finance Městský úřad Kyjov Městský úřad Moravský Krumlov Městský úřad Rokycany Městský úřad Roudnice nad Labem Městský úřad Svitavy Městský úřad Valašské Klobouky Ministerstvo financí Ministerstvo životního prostředí Úřad městské části Praha 11 Úřad městské části Praha 5 Ministry of the Environment Ministry of Justice The City of Tampere The City of Pärnu The Region of South Holland 112. - 122. Amt der Stadt Feldkirch Magistrát města Liberec Městský úřad Ivančice Městský úřad Neratovice Ministerstvo dopravy Ministerstvo práce a sociálních věcí Ministerstvo školství, mládeže a tělovýchovy The City of Maastricht Rathaus der Stadt Bielefeld Ministerstvo kultury Občina Jesenice 123. - 135. Burgas Municipality Ministry of Economy and Energy Plovdiv Province Sofia Municipality Krajský úřad Plzeňského kraje Městský úřad Jirkov
Czech Republic Hungary Lithuania Magyarország Poland Slovakia Slovenia
52 52 52 52 52 52 52
Sweden Austria
52 51
Austria
51
Bulgaria Cyprus Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Estonia Finland Finland Netherlands Netherlands Austria Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic
51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 51 50 50 50 50 50 50 50
Finland Germany Slovakia Slovenia Bulgaria Bulgaria Bulgaria Bulgaria Czech Republic Czech Republic
50 50 50 50 49 49 49 49 49 49
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136. - 148.
149. - 161.
162. - 171.
172. - 184.
Ministerstvo obrany The City of Sibiu Preili District Urząd Miasta Katowice The City of Budapest The Region of Murcia Isle of Anglesey County Council Czech Trade Městský úřad Bohumín Městský úřad Slaný Městský úřad Sušice Městský úřad Tanvald Úřad městské části Praha 3 Department of Communications, Energy and Natural Resources Municipio di Venezia Ministry of Health Care Urząd Marszałkowski Województwa Opolskiego Cluj County Bratislavský kraj Žilinský kraj Ministry of Regional develpoment Krajský úřad Královehradeckého kraje Magistrát města Děčín Magistrát města Karlovy Vary Městský úřad Blansko Městský úřad Cheb Městský úřad Písek Městský úřad Pohořelice Ministry of Finance The Region of Borsod-Abaúj-Zemplén Urząd Miasta Sosnowiec Iaşi County Občina Kamnik Dobrich Municipality Ministry of Justice and Public Order Městský úřad Jičín Městský úřad Kralupy nad Vltavou Městský úřad Pelhřimov Městský úřad Semily Úřad městské části Praha 2 Úřad pro ochranu hospodářské soutěže Mestský úrad Trnava The Region of Uppsala län Krajský úřad Karlovarského kraje Městský úřad Bruntál Městský úřad Krnov
Czech Republic Estonia Latvia Poland Romania Spain Wales Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Ireland
49 49 49 49 49 49 49 48 48 48 48 48 48 48
Italy Lithuania Poland
48 48 48
Romania Slovakia Slovakia Bulgaria Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Estonia Hungary Poland Romania Slovenia Bulgaria Cyprus Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Slovakia Sweden Czech Republic Czech Republic Czech Republic
48 48 48 47 47 47 47 47 47 47 47 47 47 47 47 47 46 46 46 46 46 46 46 46 46 46 45 45 45
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185. - 192.
193. - 197.
198. - 207.
208. - 218.
219. - 224.
Městský úřad Kynšperk nad Ohří Městský úřad Nepomuk Městský úřad Týn nad Vltavou Ministerstvo zahraničních věcí Úřad městské části Praha 13 Úřad průmyslového vlastnictví The Region of Ida-Viru maakond Ministry of Finance Ministry of Justice The City of Aarhus Městský úřad Chrudim Městský úřad Uničov Městský úřad Vizovice Městský úřad Žamberk The City of Kuressaare The City of Pécs The Region of Oulu Ministry of Foreign Affairs Ministry of Health, Child/Youth Welfare Městský úřad Jaroměř Úřad městské části Brno - Útěchov Ministry of Defence Mestský úrad Poprad Český úřad zeměměřický a katastrální Městský úřad Týnec nad Labem Městský úřad Vimperk Ministerstvo spravedlnosti Úřad městské části Brno - Kníničky Utena County Ministry of Justice Satu Mare County Trnavský kraj Ministry of Education and Sport Magistrát města Frýdek-Místek Městský úřad Náměšť nad Oslavou Městský úřad Slavičín Městský úřad Uherský Brod Městský úřad Znojmo The Region of West Midlands Municipio di Foggia The City of Domžale Občina Celje The Region of Gotlands län The Region of Kalmar län Blagoevgrad Province Městský úřad Černošice Městský úřad Dubí Městský úřad Heřmanův Městec
Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Estonia Latvia Latvia Denmark Czech Republic Czech Republic Czech Republic Czech Republic Denmark Estonia Finland Latvia Belgium Czech Republic Czech Republic Romania Slovakia Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Lithuania Romania Romania Slovakia Slovenia Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic England Italy Romania Slovenia Sweden Sweden Bulgaria Czech Republic Czech Republic Czech Republic
45 45 45 45 45 45 45 45 45 45 44 44 44 44 44 44 44 44 43 43 43 43 43 42 42 42 42 42 42 42 42 42 42 41 41 41 41 41 41 41 41 41 41 41 40 40 40 40
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225. - 232.
233. - 244.
245. - 250.
251. - 260.
261. - 268.
269. - 278.
Městský úřad Mirotice The City of Rakvere Městský úřad Kolín Městský úřad Lázně Bělohrad Městský úřad Luhačovice Městský úřad Studénka Městský úřad Valašské Meziříčí Městský úřad Žďár nad Sázavou Ministerstvo kultúry The City of Hillerød Razgrad Province Městský úřad Jablonné v Podještědí Městský úřad Kraslice Městský úřad Letohrad Městský úřad Litoměřice Městský úřad Nové Město pod Smrkem Městský úřad Rumburk Městský úřad Slavkov u Brna Městský úřad Stříbro Městský úřad Veselí nad Lužnicí Ministry of Justice Telšiai County Magistrát města Mladá Boleslav The Region of Nordjylland Klaipeda County The Region of Clackmannanshire Mestský úrad Nové Zámky Ayuntamiento de Madrid Městský úřad Boskovice Městský úřad Chotěboř Městský úřad Nové Hrady Městský úřad Police nad Metují Městský úřad Říčany Úřad městské části Praha - Dolní Počernice Úřad městské části Praha 16 Ministry of Education and Research The Region of Györ-Moson-Sopron The Region of Ards The City of Helsinki Krajský úřad Středočeského kraje Magistrát města Zlín Městský úřad Duchcov Městský úřad Kamenice nad Lipou The City of Birkirkara Ayuntamiento de Valladolid The Region of Andalusia Městský úřad Adamov Městský úřad Česká Třebová
Czech Republic Romania Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Denmark Bulgaria Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Lithuania Lithuania Czech Republic Denmark Lithuania Scotland Slovakia Spain Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Czech Republic Estonia Hungary North Ireland Belgium Czech Republic Czech Republic Czech Republic Czech Republic Romania Spain Spain Czech Republic Czech Republic
40 40 39 39 39 39 39 39 39 39 38 38 38 38 38 38 38 38 38 38 38 38 37 37 37 37 37 37 36 36 36 36 36 36 36 36 36 36 35 35 35 35 35 35 35 35 34 34
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279. - 283.
284. - 290.
291. - 293. 294. - 301.
302. - 306.
307. - 308. 309. - 311. 312. - 316.
317. - 323.
Městský úřad Horní Benešov Městský úřad Mělník Městský úřad Nymburk Městský úřad Opočno Městský úřad Přeštice Městský úřad Vodňany Městský úřad Vyšší Brod Správa státních hmotných rezerv Městský úřad Brandýs nad Labem Městský úřad Dobrovice Městský úřad Chlumec nad Cidli0u Městský úřad Volyně Městský úřad Vrbno pod Pradědem Městský úřad Kostelec nad Černými lesy Městský úřad Kostelec nad Orlicí Městský úřad Podbořany Městský úřad Třemošná The Region of Jász-Nagykun-Szol0k Teleorman County Ministry of Defence Městský úřad Konice The Region of Saare maakond Tukums Rajons Federal Public Service Social Security Městský úřad Blatná Městský úřad Libochovice Městský úřad Příbor Městský úřad Rožmitál pod Třemšínem Městský úřad Tišnov Úřad městské části Brno - Bosonohy Úřad městské části Praha 9 Městský úřad Kdyně Městský úřad Kuřim Městský úřad Lovosice Městský úřad Teplice nad Metují Ministry of Taxation Městský úřad Ivanovice na Hané Městský úřad Poběžovice Městský úřad Odry Městský úřad Staré Město Úřad městské části Brno - Bohunice Městský úřad Bílina Městský úřad Hostinné Městský úřad Mšeno Městský úřad Postoloprty Úřad městské části Brno - Ivanovice Městský úřad Bezdružice Městský úřad Bzenec
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Městský úřad Červený Kostelec Městský úřad Horní Slavkov Městský úřad Městec Králové Městský úřad Šluknov Úřad městské části Brno - Žebětín Úřad městské části Praha 22 Městský úřad Hejnice Městský úřad Zbiroh Úřad městské části Brno - Jundrov Městský úřad Sobotka Městský úřad Žacléř Městský úřad Suchdol nad Lužnicí Úřad městské části Praha - Kunratice Městský úřad Velvary Úřad městské části Praha - Dolní Chabry Městský úřad Morkovice-Slížany Úřad městské části Praha - Nebušice Úřad městské části Praha - Benice Úřad městské části Praha - Křeslice
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