Lampiran 1 Kuesioner
Kepada Yth ; Bapak/Ibu Pelanggan Kantor Imigrasi Di Medan Bersama ini dengan hormat kami sampaikan 1 (satu) eksamplar kuesioner penelitian sebagai bahan penelitian dalam rangka penyusunan tesis program pascasarjana Universitas Sumatera Utara. Kuesioner penelitian ini hanya merupakan kajian ilmiah yang tidak memberikan konsekuensi apapun terhadap diri Bapak/Ibu, baik secara pribadi maupun institusional. Oleh karena itu, dalam mengisi jawaban dari seluruh pertanyaan yang ada dalam kuesioner ini, kami mohon betul-betul diisi dengan pendapat dan pandangan serta keadaan yang sebenarnya. Bentuk pertanyaan dalam penelitian ini ada 3 (tiga) bagian yaitu : a. Tanggapan pemohon terhadap kualitas/ kinerja pelayanan Kantor Imigrasi Klas I Khusus Medan. b. Harapan/ kepentingan/ kepuasan pemohon terhadap kualitas pelayanan Kantor Imigrasi Klas I Khusus Medan. Dimana untuk menjawab pertanyaan dalam penelitian ini, Bapak/Ibu dapat memberikan tanda silang (x) pada salah satu jawaban yang telah tersedia pada kolom jawaban. Demikian atas bantuan dan kesediaan Bapak/Ibu, kami mengucapkan banyak terima kasih. Hormat kami,
AGOES SOEPRAMONO
Peneliti
101 Universitas Sumatera Utara
DATA RESPONDEN
Petunjuk pengisian : Beri tanda silang (x) pada salah satu jawaban yang Saudara anggap paling sesuai dari setiap pertanyaan di bawah ini : 1. Jenis kelamin : a. Laki-laki b. Perempuan 2. Usia a. Di bawah 25 tahun b. 25-30 tahun c. 30-35 tahun d. 35-40 tahun e. 40-45 tahun f. Di atas 45 tahun 3. Status sipil a. Kawin b. Tidak kawin 4. Pendidikan terakhir a. Sekolah Dasar b. Sekolah Menengah Pertama c. Sekolah Menengah Atas d. Diploma e. Sarjana f. Lainnya
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5. Pekerjaan a. Pegawai Negeri b. Pegawai Swasta c. Bekerja di Luar Negeri d. Konsultan e. Wiraswasta f. Lainnya 6. Alasan mengurus perizinan keimigrasian : a. Bekerja b. Kunjungan keluarga c. Wisata d. Berobat e. Belajar f. Lainnya
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BAGIAN A TANGGAPAN PEMOHON TERHADAP KUALITAS PELAYANAN KANTOR IMIGRASI KLAS I KHUSUS MEDAN Petunjuk pengisian :
Beri tanda silang (x) pada salah satu jawaban yang Saudara anggap paling sesuai dengan keadaan yang dialami.
DIMENSI DAYA TANGGAP (RESPONSIVENESS) 1. Apakah pegawai Imigrasi segera memberikan respon terhadap keluhan yang disampaikan oleh Pemohon jasa keimigrasian?
a. b. c. d. e.
Sangat kurang merespon Kurang merespon Cukup merespon Merespon Sangat merespon Ber penjelasan atas jawaban saudara : ............................................................................ ........................................................................................................................................
2. Apakah pegawai Imigrasi tanggap terhadap keinginan Pemohon dalam memberikan pertanyaan? a. Sangat kurang menanggapi b. Kurang menanggapi c. Cukup menanggapi d. Menanggapi e. Sangat menanggapi Beri penjelasan atas jawaban saudara :.................................................................................. ........................................................................................................................................ 3.
Apakah pelayanan yang diberikan Kantor Imigrasi sesuai dengan harapan Pemohon jasa keimigrasian?
a. Sangat kurang sesuai b. Kurang sesuai c. Cukup sesuai d. Sesuai e. Sangat sesuai Beri penjelasan atas jawaban saudara : ................................................................................. ........................................................................................................................................ 4. Apakah informasi mengenai persyaratan permohonan perizinan keimigrasian mudah diakses? a. Sangat kurang mudah b. Kurang mudah c. Cukup mudah d. Mudah e. Sangat mudah Beri penjelasan atas jawaban saudara :.................................................................................. ........................................................................................................................................
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DIMENSI JAMINAN (ASSURANCE) 5. Bagaimana sikap dan perilaku Pegawai Imigrasi meyakinkan Pemohon jasa keimigrasian atas kemampuannya? a. Sangat kurang mampu
b. Kurang mampu c. Cukup mampu d. Mampu e. Sangat mampu Beri penjelasan atas jawaban saudara : ................................................................................. ........................................................................................................................................ 6. Apakah pegawai Imigrasi memiliki pengetahuan yang cukup dalam memberikan penjelasan kepada Pemohon jasa keimigrasian?
a. Sangat kurang jelas b. Kurang jelas c. Cukup jelas d. Jelas e. Sangat jelas Beri penjelasan atas jawaban saudara : ................................................................................. ........................................................................................................................................ 7. Apakah pegawai Imigrasi sangat bersahabat dalam memberikan pertanyaan? a. Sangat kurang bersahabat b. Kurang bersahabat c. Cukup bersahabat d. Bersahabat e. Sangat bersahabat Beri penjelasan atas jawaban saudara :.................................................................................. ........................................................................................................................................ 8.
Apakah dokumen Pemohon selama berada di Kantor Imigrasi dapat terjamin keamanannya?
a. Sangat kurang terjamin b. Kurang terjamin c. Cukup terjamin d. Terjamin e. Sangat terjamin Beri penjelasan atas jawaban saudara : ................................................................................. ........................................................................................................................................ DIMENSI BUKTI LANGSUNG (TANGIBLE) 9. Apakah perlengkapan pelayanan komputerisasi foto terpadu yang dimiliki Kantor Imigrasi cukup baik? a. Sangat kurang baik b. Kurang baik c. Cukup baik d. Baik e. Sangat baik Beri penjelasan atas jawaban saudara : .............................................................................................. .....................................................................................................................................................
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10. Apakah kantor Imigrasi menyediakan sarana informasi untuk para Pemohon Jasa Keimigrasian? a. Sangat kurang tersedia b. Kurang tersedia
c. Cukup tersedia d. Tersedia e. Sangat tersedia Beri penjelasan atas jawaban saudara : ......................................................................................
........................................................................................................................................ 11. Apakah ruang tunggu Kantor Imigrasi tertata rapi, sehingga membuat saya lebih nyaman? a. Sangat kurang rapi b. Kurang rapi c. Cukup rapi d. Rapi e. Sangat rapi Beri penjelasan atas jawaban saudara : ...................................................................................... ........................................................................................................................................ 12. Apakah fasilitas umum yang disediakan untuk Pemohon Jasa Keimigrasian cukup memadai? a. Sangat kurang memadai b. Kurang memadai c. Cukup memadai d. Memadai e. Sangat memadai Beri penjelasan atas jawaban saudara : ...................................................................................... ........................................................................................................................................ DIMENSI EMPATI (EMPATHY) 13. Apakah pegawai Imigrasi bersikap cukup sopan dalam melayani Pemohon jasa keimigrasian?
a. b. c. d. e.
Sangat kurang sopan Kurang sopan Cukup sopan Sopan Sangat sopan
Beri penjelasan atas jawaban saudara : ......................................................................................
........................................................................................................................................ 14. Apakah pegawai Imigrasi cukup peduli terhadap kebutuhan Pemohon jasa keimigrasian? a. Sangat kurang peduli b. Kurang peduli c. Cukup peduli d. Peduli e. Sangat peduli Beri penjelasan atas jawaban saudara : ...................................................................................... ........................................................................................................................................
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15. Apakah Pegawai Imigrasi memberikan kepastian terhadap setiap permohonan dalam waktu yang tidak terlalu lama?
a. b. c. d. e.
Sangat kurang pasti Kurang pasti Cukup pasti Pasti Sangat pasti
Beri penjelasan atas jawaban saudara : ......................................................................................
........................................................................................................................................ 16. Apakah pegawai Imigrasi berpenampilan sangat simpatik dalam memberikan pelayanan? a. Sangat kurang simpatik b. Kurang simpatik c. Cukup simpatik d. Simpatik e. Sangat simpatik Beri penjelasan atas jawaban saudara : ...................................................................................... ........................................................................................................................................ DIMENSI KEANDALAN (RELIABILITY) 17. Apakah pegawai Imigrasi memberikan solusi kepada Pemohon Jasa Keimigrasian dalam mengatasi kesulitan? a. Sangat kurang memberikan solusi b. Kurang memberikan solusi c. Cukup memberikan solusi d. Memberikan solusi e. Sangat memberikan solusi Beri penjelasan atas jawaban saudara : ......................................................................................................... ................................................................................................................................................................. 18. Apakah pegawai Imigrasi mampu menyelesaikan permohonan Jasa Keimigrasian sesuai waktu yang telah dijanjikan? a. Sangat kurang sesuai waktu b. Kurang sesuai waktu c. Cukup sesuai waktu d. Sesuai waktu e. Sangat sesuai waktu Beri penjelasan atas jawaban saudara : .............................................................................................. ..................................................................................................................................................... 19. Apakah pegawai Imigrasi memiliki komitmen dalam memberikan pelayanan yang cepat? a. Sangat kurang memiliki komitmen b. Kurang memiliki komitmen c. Cukup memiliki komitmen d. Memiliki komitmen e. Sangat memiliki komitmen Beri penjelasan atas jawaban saudara
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20. Apakah pegawai Imigrasi memberikan kemudahan yang berkualitas dalam memberikan pelayanan? a. Sangat kurang memberikan kemudahan b. Kurang memberikan kemudahan c. Cukup memberikan kemudahan d. Memberikan kemudahan e. Sangat memberikan kemudahan Beri penjelasan atas jawaban saudara : .............................................................................................. .....................................................................................................................................................
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BAGIAN B KEPUASAN PEMOHON TERHADAP KUALITAS PELAYANAN KANTOR IMIGRASI KLAS I KHUSUS MEDAN Petunjuk pengisian :
Beri tanda silang (x) pada salah satu jawaban yang Saudara anggap paling sesuai dengan keadaan yang diharapkan.
DIMENSI DAYA TANGGAP (RESPONSIVENESS) 1. Apakah penting pegawai Imigrasi segera memberikan respon terhadap keluhan yang disampaikan oleh Pemohon jasa keimigrasian?
a. Sangat Kurang Penting b. Kurang Penting c. Cukup Penting d. Penting e. Sangat Penting Beri penjelasan atas jawaban saudara :.................................................................................. ........................................................................................................................................ 2. Apakah penting pegawai Imigrasi tanggap terhadap keinginan Pemohon dalam memberikan pertanyaan?
a. Sangat Kurang Penting b. Kurang Penting c. Cukup Penting d. Penting e. Sangat Penting Beri penjelasan atas jawaban saudara :.................................................................................. ........................................................................................................................................ 3.
Apakah penting pelayanan yang diberikan Kantor Imigrasi sesuai dengan harapan Pemohon jasa keimigrasian?
a. Sangat Kurang Penting b. Kurang Penting c. Cukup Penting d. Penting e. Sangat Penting Beri penjelasan atas jawaban saudara : ................................................................................. ........................................................................................................................................
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4. Apakah penting informasi mengenai persyaratan permohonan perizinan keimigrasian mudah diakses?
a. Sangat Kurang Penting b. Kurang Penting c. Cukup Penting d. Penting e. Sangat Penting Beri penjelasan atas jawaban saudara :.................................................................................. ........................................................................................................................................ DIMENSI JAMINAN (ASSURANCE) 5. Apakah penting sikap dan perilaku Pegawai Imigrasi meyakinkan Pemohon jasa keimigrasian atas kemampuannya?
a. Sangat Kurang Penting b. Kurang Penting c. Cukup Penting d. Penting e. Sangat Penting Beri penjelasan atas jawaban saudara : ................................................................................. ........................................................................................................................................ 6. Apakah penting pegawai Imigrasi memiliki pengetahuan yang cukup dalam memberikan penjelasan kepada Pemohon jasa keimigrasian?
a. Sangat Kurang Penting b. Kurang Penting c. Cukup Penting d. Penting e. Sangat Penting Beri penjelasan atas jawaban saudara : ................................................................................. ........................................................................................................................................ 7. Apakah penitng pegawai Imigrasi sangat bersahabat dalam memberikan pertanyaan? a. Sangat Kurang Penting b. Kurang Penting c. Cukup Penting d. Penting e. Sangat Penting Beri penjelasan atas jawaban saudara :.................................................................................. ........................................................................................................................................
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8.
Apakah penting dokumen Pemohon selama berada di Kantor Imigrasi dapat terjamin keamanannya?
a. Sangat Kurang Penting b. Kurang Penting c. Cukup Penting d. Penting e. Sangat Penting Beri penjelasan atas jawaban saudara : ................................................................................. ........................................................................................................................................ DIMENSI BUKTI LANGSUNG (TANGIBLE) 9. Apakah penting perlengkapan pelayanan komputerisasi foto terpadu yang dimiliki Kantor Imigrasi cukup baik?
a. b. c. d. e.
Sangat Kurang Penting Kurang Penting Cukup Penting Penting Sangat Penting
Beri penjelasan atas jawaban saudara : .............................................................................................. ..................................................................................................................................................... 10. Apakah penting kantor Imigrasi menyediakan sarana informasi untuk para Pemohon Jasa Keimigrasian?
a. b. c. d. e.
Sangat Kurang Penting Kurang Penting Cukup Penting Penting Sangat Penting
Beri penjelasan atas jawaban saudara : ......................................................................................
........................................................................................................................................ 11. Apakah penting ruang tunggu Kantor Imigrasi tertata rapi, sehingga membuat saya lebih nyaman? a. Sangat Kurang Penting b. Kurang Penting c. Cukup Penting d. Penting e. Sangat Penting Beri penjelasan atas jawaban saudara : ...................................................................................... ........................................................................................................................................
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12. Apakah penting fasilitas umum yang disediakan untuk Pemohon Jasa Keimigrasian cukup memadai?
a. b. c. d. e.
Sangat Kurang Penting Kurang Penting Cukup Penting Penting Sangat Penting
Beri penjelasan atas jawaban saudara : ......................................................................................
........................................................................................................................................ DIMENSI EMPATI (EMPATHY) 13. Apakah penting pegawai Imigrasi bersikap cukup sopan dalam melayani Pemohon jasa keimigrasian?
a. b. c. d. e.
Sangat Kurang Penting Kurang Penting Cukup Penting Penting Sangat Penting
Beri penjelasan atas jawaban saudara : ......................................................................................
........................................................................................................................................ 14. Apakah penting pegawai Imigrasi cukup peduli terhadap kebutuhan Pemohon jasa keimigrasian? a. Sangat Kurang Penting b. Kurang Penting c. Cukup Penting d. Penting e. Sangat Penting Beri penjelasan atas jawaban saudara : ...................................................................................... ........................................................................................................................................ 15. Apakah penting Pegawai Imigrasi memberikan kepastian terhadap setiap permohonan dalam waktu yang tidak terlalu lama?
a. b. c. d. e.
Sangat Kurang Penting Kurang Penting Cukup Penting Penting Sangat Penting
Beri penjelasan atas jawaban saudara : ......................................................................................
........................................................................................................................................
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16. Apakah penting pegawai Imigrasi berpenampilan sangat simpatik dalam memberikan pelayanan?
a. b. c. d. e.
Sangat Kurang Penting Kurang Penting Cukup Penting Penting Sangat Penting
Beri penjelasan atas jawaban saudara : ......................................................................................
........................................................................................................................................
DIMENSI KEANDALAN (RELIABILITY) 17. Apakah penting pegawai Imigrasi memberikan solusi kepada Pemohon Jasa Keimigrasian dalam mengatasi kesulitan?
a. b. c. d. e.
Sangat Kurang Penting Kurang Penting Cukup Penting Penting Sangat Penting
Beri penjelasan atas jawaban saudara : ......................................................................................................... ................................................................................................................................................................. 18. Apakah penting pegawai Imigrasi mampu menyelesaikan permohonan Jasa Keimigrasian sesuai waktu yang telah dijanjikan?
a. b. c. d. e.
Sangat Kurang Penting Kurang Penting Cukup Penting Penting Sangat Penting
Beri penjelasan atas jawaban saudara : .............................................................................................. ..................................................................................................................................................... 19. Apakah penting pegawai Imigrasi memiliki komitmen dalam memberikan pelayanan yang cepat?
a. b. c. d. e.
Sangat Kurang Penting Kurang Penting Cukup Penting Penting Sangat Penting
Beri penjelasan atas jawaban saudara : .............................................................................................. …………………………………………………………………………………………………...
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20. Apakah penting pegawai Imigrasi memberikan kemudahan yang berkualitas dalam memberikan pelayanan?
a. b. c. d. e.
Sangat Kurang Penting Kurang Penting Cukup Penting Penting Sangat Penting
Beri penjelasan atas jawaban saudara : .............................................................................................. .....................................................................................................................................................
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Lampiran 2 Reliability
Statistics
N
IDENTITAS1 100 0
Valid Missing
IDENTITAS2 100 0
IDENTITAS3 100 0
IDENTITAS4 100 0
IDENTITAS5 100 0
Frequency Tab JENIS KELAMIN RESPONDEN Frequency Valid
LAKILAKI PEREMP UAN Total
Percent
Valid Percent
Cumulative Percent
59
59.0
59.0
59.0
41
41.0
41.0
100.0
100
100.0
100.0
KEADAAN USIA RESPONDEN Frequency Valid
>25 TAHUN 25-30 TAHUN 30-35 TAHUN 35-40 TAHUN 40-45 TAHUN <45 TAHUN Total
Percent
Valid Percent
Cumulative Percent
15
15.0
15.0
15.0
15
15.0
15.0
30.0
27
27.0
27.0
57.0
18
18.0
18.0
75.0
15
15.0
15.0
90.0
10
10.0
10.0
100.0
100
100.0
100.0
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STATUS SIPIL RESPONDEN
Valid
KAWIN TIDAK KAWIN Total
Frequency 72
Percent 72.0
Valid Percent 72.0
Cumulative Percent 72.0
28
28.0
28.0
100.0
100
100.0
100.0
TINGKAT PENDIDIKAN RESPONDEN Frequency Valid
SD SMP SMU DIPLO MA SARJA NA LAINN YA Total
2 5 48
Percent 2.0 5.0 48.0
14
Valid Percent 2.0 5.0 48.0
Cumulative Percent 2.0 7.0 55.0
14.0
14.0
69.0
28
28.0
28.0
97.0
3
3.0
3.0
100.0
100
100.0
100.0
PEKERJAAN RESPONDEN Frequency Valid
PEGAWAI NEGERI PEGAWAI SWASTA BEKERJA DILUAR NEGERI KONSULT AN WIRASWA STA LAINNYA Total REALIBILITY
Percent
Valid Percent
Cumulative Percent
20
20.0
20.0
20.0
16
16.0
16.0
36.0
4
4.0
4.0
40.0
3
3.0
3.0
43.0
38
38.0
38.0
81.0
19 100
19.0 100.0
19.0 100.0
100.0
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Meyhod 2 (covaliance matrix) will be used for this analysis REALIBILITY ANALYSIS – SCALE ALPA NO 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
VARIABEL X RS11 RS21 RS31 RS41 AS11 AS21 AS31 AS41 T11 T21 T31 T41 E11 E21 E31 E41 R11 R21 R31 R41
MEAN 3.41 3.34 3.22 3.25 3.45 3.54 3.38 3.64 3.60 3.45 3.65 3.29 3.46 3.33 3.23 3.33 3.21 3.17 3.20 3.15
STD DEVIATION 0.726 0.807 0.949 1.019 0.770 0.731 0.874 0.746 0.876 0.874 0.857 0.868 0.846 0.829 0.930 0.975 0.967 0.985 0.921 1.067
CASES 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100
REALIBILITY ANALYSIS – SCALE ALPA REALIBILITY SCALE = 100 MODEL MEAN REALIBILITY 3.365
MIN 3.15
MAX 3.65
RANGE 0.50
MAX/MIN
REALIABILITY COFFICIENTS = 20 ITEMS VALID = 0.8442 STANDARD ITEM ALPHA = 0.8442
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REALIBILITY Meyhod 2 (covaliance matrix) will be used for this analysis REALIBILITY ANALYSIS – SCALE ALPA NO 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
VARIABEL Y RS12 RS22 RS32 RS42 AS12 AS22 AS32 AS42 T12 T22 T32 T42 E12 E22 E32 E42 R12 R22 R32 R42
MEAN 4.08 4.04 4.10 4.11 4.13 4.21 4.31 4.16 4.32 4.49 4.19 4.05 4.01 4.96 4.08 3.97 4.28 4.16 4.23 4.12
STD DEVIATION 0.825 0.828 0.674 0.764 0.747 0.686 0.662 0.762 0.665 0.522 0.631 0.770 0.823 0.803 0.861 0.870 0.683 0.801 0.737 0.756
CASES 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100
REALIBILITY ANALYSIS – SCALE ALPA REALIBILITY SCALE = 100 MODEL MEAN REALIBILITY 4.15
MIN 3.96
MAX 4.49
RANGE 0.53
MAX/MIN
REALIABILITY COFFICIENTS = 20 ITEMS VALID = 0.8902 STANDARD ITEM ALPHA = 0.8902
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Correlations Correlations C.RS.X1 C.RS.X1
RS1X
RS2X
RS3X
RS4X
Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N
RS1X
RS2X
RS3X
RS4X
1
.768(**)
.836(**)
.912(**)
.865(**)
. 100
.000 100
.000 100
.000 100
.000 100
.768(**)
1
.760(**)
.527(**)
.447(**)
.000 100
. 100
.000 100
.000 100
.000 100
.836(**)
.760(**)
1
.640(**)
.522(**)
.000 100
.000 100
. 100
.000 100
.000 100
.912(**)
.527(**)
.640(**)
1
.851(**)
.000
.000
.000
.
.000
100
100
100
100
100
.522(**)
.851(**)
1
.000 100
.000 100
. 100
Pearson .865(**) .447(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 ** Correlation is significant at the 0.01 level (2-tailed).
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Correlations Correlations C.AS.X2 AS1X Pearson 1 .809(**) Correlation Sig. (2-tailed) . .000 N 100 100 AS1X Pearson .809(**) 1 Correlation Sig. (2-tailed) .000 . N 100 100 AS2X Pearson .849(**) .587(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 AS3X Pearson .840(**) .629(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 AS4X Pearson .797(**) .478(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 ** Correlation is significant at the 0.01 level (2-tailed). C.AS.X2
AS2X
AS3X
AS4X
.849(**)
.840(**)
.797(**)
.000 100
.000 100
.000 100
.587(**)
.629(**)
.478(**)
.000 100
.000 100
.000 100
1
.672(**)
.657(**)
. 100
.000 100
.000 100
.672(**)
1
.553(**)
.000 100
. 100
.000 100
.657(**)
.553(**)
1
.000 100
.000 100
. 100
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Correlations Correlations C.TA.X3 T1X Pearson 1 .849(**) Correlation Sig. (2-tailed) . .000 N 100 100 T1X Pearson .849(**) 1 Correlation Sig. (2-tailed) .000 . N 100 100 T2X Pearson .915(**) .736(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 T3X Pearson .895(**) .672(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 T4X Pearson .852(**) .566(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 ** Correlation is significant at the 0.01 level (2-tailed). C.TA.X3
T2X
T3X
T4X
.915(**)
.895(**)
.852(**)
.000 100
.000 100
.000 100
.736(**)
.672(**)
.566(**)
.000 100
.000 100
.000 100
1
.763(**)
.715(**)
. 100
.000 100
.000 100
.763(**)
1
.708(**)
.000 100
. 100
.000 100
.715(**)
.708(**)
1
.000 100
.000 100
. 100
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Correlations Correlations C.EM.X4 E1X Pearson 1 .827(**) Correlation Sig. (2-tailed) . .000 N 100 100 E1X Pearson .827(**) 1 Correlation Sig. (2-tailed) .000 . N 100 100 E2X Pearson .588(**) .401(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 E3X Pearson .881(**) .621(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 E4X Pearson .808(**) .573(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 ** Correlation is significant at the 0.01 level (2-tailed). C.EM.X4
E2X
E3X
E4X
.588(**)
.881(**)
.808(**)
.000 100
.000 100
.000 100
.401(**)
.621(**)
.573(**)
.000 100
.000 100
.000 100
1
.398(**)
.151
. 100
.000 100
.133 100
.398(**)
1
.739(**)
.000 100
. 100
.000 100
.151
.739(**)
1
.133 100
.000 100
. 100
122 Universitas Sumatera Utara
Correlations Correlations C.RL.X5 RE1X Pearson 1 .727(**) Correlation Sig. (2-tailed) . .000 N 100 100 RE1X Pearson .727(**) 1 Correlation Sig. (2-tailed) .000 . N 100 100 RE2X Pearson .867(**) .672(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 RE3X Pearson .876(**) .565(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 RE4X Pearson .814(**) .400(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 ** Correlation is significant at the 0.01 level (2-tailed). C.RL.X5
RE2X
RE3X
RE4X
.867(**)
.876(**)
.814(**)
.000 100
.000 100
.000 100
.672(**)
.565(**)
.400(**)
.000 100
.000 100
.000 100
1
.674(**)
.658(**)
. 100
.000 100
.000 100
.674(**)
1
.730(**)
.000 100
. 100
.000 100
.658(**)
.730(**)
1
.000 100
.000 100
. 100
123 Universitas Sumatera Utara
Statistics
N
Valid Missing
Mean Median Mode Std. Deviation Minimum Maximum
RE1X 100 1 3.21 3.00 3 .967 1 5
RE2X 100 1 3.17 3.00 3 .985 1 5
RE3X 100 1 3.20 3.00 3 .921 1 5
RE4X 100 1 3.15 3.00 3 1.067 1 5
C.RL.X5 100 1 3.2225 3.0000 3.00 .84529 1.00 5.00
Frequency Table RE1X
Valid
Missing Total
1 2 3 4 5 Total System
Frequency 8 8 45 33 6 100 1 101
Percent 7.9 7.9 44.6 32.7 5.9 99.0 1.0 100.0
Valid Percent 8.0 8.0 45.0 33.0 6.0 100.0
Cumulative Percent 8.0 16.0 61.0 94.0 100.0
RE2X
Valid
Missing Total
1 2 3 4 5 Total System
Frequency 7 13 43 30 7 100 1 101
Percent 6.9 12.9 42.6 29.7 6.9 99.0 1.0 100.0
Valid Percent 7.0 13.0 43.0 30.0 7.0 100.0
Cumulative Percent 7.0 20.0 63.0 93.0 100.0
124 Universitas Sumatera Utara
RE3X
Valid
Missing Total
1 2 3 4 5 Total System
Frequency 6 8 54 24 8 100 1 101
Percent 5.9 7.9 53.5 23.8 7.9 99.0 1.0 100.0
Valid Percent 6.0 8.0 54.0 24.0 8.0 100.0
Cumulative Percent 6.0 14.0 68.0 92.0 100.0
Valid Percent 11.0 7.0 48.0 24.0 10.0 100.0
Cumulative Percent 11.0 18.0 66.0 90.0 100.0
RE4X
Valid
Missing Total
1 2 3 4 5 Total System
Frequency 11 7 48 24 10 100 1 101
Percent 10.9 6.9 47.5 23.8 9.9 99.0 1.0 100.0
125 Universitas Sumatera Utara
C.RL.X5
Valid
Missing Total
1.00 1.50 2.00 2.25 2.50 2.75 3.00 3.25 3.50 3.75 4.00 4.25 4.50 4.75 5.00 Total System
Frequency 5 1 2 2 6 8 32 2 8 8 15 6 1 1 3 100 1 101
Percent 5.0 1.0 2.0 2.0 5.9 7.9 31.7 2.0 7.9 7.9 14.9 5.9 1.0 1.0 3.0 99.0 1.0 100.0
Valid Percent 5.0 1.0 2.0 2.0 6.0 8.0 32.0 2.0 8.0 8.0 15.0 6.0 1.0 1.0 3.0 100.0
Cumulative Percent 5.0 6.0 8.0 10.0 16.0 24.0 56.0 58.0 66.0 74.0 89.0 95.0 96.0 97.0 100.0
Statistics
N Mean Median Mode Std. Deviation Minimum Maximum
Valid Missing
AS1X 100 1 3.45 3.00 4 .770 1 5
AS2X 100 1 3.54 4.00 4 .731 1 5
AS3X 100 1 3.38 3.00 3 .874 1 5
AS4X 100 1 3.64 4.00 4 .746 1 5
C.AS.X2 100 1 3.5200 3.7500 3.75 .65393 1.75 5.00
126 Universitas Sumatera Utara
Frequency Table AS1X
Valid
Missing Total
1 2 3 4 5 Total System
Frequency 1 8 42 43 6 100 1 101
Percent 1.0 7.9 41.6 42.6 5.9 99.0 1.0 100.0
Valid Percent 1.0 8.0 42.0 43.0 6.0 100.0
Cumulative Percent 1.0 9.0 51.0 94.0 100.0
Valid Percent 1.0 5.0 39.0 49.0 6.0 100.0
Cumulative Percent 1.0 6.0 45.0 94.0 100.0
Valid Percent 3.0 9.0 43.0 37.0 8.0 100.0
Cumulative Percent 3.0 12.0 55.0 92.0 100.0
AS2X
Valid
Missing Total
1 2 3 4 5 Total System
Frequency 1 5 39 49 6 100 1 101
Percent 1.0 5.0 38.6 48.5 5.9 99.0 1.0 100.0 AS3X
Valid
Missing Total
1 2 3 4 5 Total System
Frequency 3 9 43 37 8 100 1 101
Percent 3.0 8.9 42.6 36.6 7.9 99.0 1.0 100.0 AS4X
127 Universitas Sumatera Utara
Valid
Missing Total
1 2 3 4 5 Total System
Frequency 2 3 31 57 7 100 1 101
Percent 2.0 3.0 30.7 56.4 6.9 99.0 1.0 100.0
Valid Percent 2.0 3.0 31.0 57.0 7.0 100.0
Cumulative Percent 2.0 5.0 36.0 93.0 100.0
Valid Percent 2.0 3.0 2.0 2.0 24.0 7.0 4.0 29.0 15.0 6.0 2.0 4.0 100.0
Cumulative Percent 2.0 5.0 7.0 9.0 33.0 40.0 44.0 73.0 88.0 94.0 96.0 100.0
C.AS.X2
Valid
Missing Total
1.75 2.00 2.50 2.75 3.00 3.25 3.50 3.75 4.00 4.25 4.50 5.00 Total System
Frequency 2 3 2 2 24 7 4 29 15 6 2 4 100 1 101
Percent 2.0 3.0 2.0 2.0 23.8 6.9 4.0 28.7 14.9 5.9 2.0 4.0 99.0 1.0 100.0
128 Universitas Sumatera Utara
Statistics
N
Valid Missing
Mean Median Mode Std. Deviation Minimum Maximum
T1X 100 1 3.60 4.00 4 .876 1 5
T2X 100 1 3.45 4.00 4 .845 1 5
T3X 100 1 3.65 4.00 4 .857 1 5
T4X 100 1 3.29 3.00 3 .868 1 5
C.TA.X3 100 1 3.4975 3.7500 4.00 .75587 1.00 5.00
Frequency Table T1X
Valid
Missing Total
1 2 3 4 5 Total System
Frequency 4 6 24 58 8 100 1 101
Percent 4.0 5.9 23.8 57.4 7.9 99.0 1.0 100.0
Valid Percent 4.0 6.0 24.0 58.0 8.0 100.0
Cumulative Percent 4.0 10.0 34.0 92.0 100.0
Valid Percent 4.0 6.0 36.0 49.0 5.0 100.0
Cumulative Percent 4.0 10.0 46.0 95.0 100.0
T2X
Valid
Missing Total
1 2 3 4 5 Total System
Frequency 4 6 36 49 5 100 1 101
Percent 4.0 5.9 35.6 48.5 5.0 99.0 1.0 100.0
129 Universitas Sumatera Utara
T3X
Valid
Missing Total
1 2 3 4 5 Total System
Frequency 4 4 24 59 9 100 1 101
Percent 4.0 4.0 23.8 58.4 8.9 99.0 1.0 100.0
Valid Percent 4.0 4.0 24.0 59.0 9.0 100.0
Cumulative Percent 4.0 8.0 32.0 91.0 100.0
T4X
Valid
Missing Total
1 2 3 4 5 Total System
Frequency 6 6 44 41 3 100 1 101
Percent 5.9 5.9 43.6 40.6 3.0 99.0 1.0 100.0
Valid Percent 6.0 6.0 44.0 41.0 3.0 100.0
Cumulative Percent 6.0 12.0 56.0 97.0 100.0
130 Universitas Sumatera Utara
C.TA.X3
Valid
Missing Total
1.00 2.00 2.50 2.75 3.00 3.25 3.50 3.75 4.00 4.25 4.50 4.75 5.00 Total System
Frequency 4 2 1 3 22 7 3 18 32 4 1 1 2 100 1 101
Percent 4.0 2.0 1.0 3.0 21.8 6.9 3.0 17.8 31.7 4.0 1.0 1.0 2.0 99.0 1.0 100.0
Valid Percent 4.0 2.0 1.0 3.0 22.0 7.0 3.0 18.0 32.0 4.0 1.0 1.0 2.0 100.0
Cumulative Percent 4.0 6.0 7.0 10.0 32.0 39.0 42.0 60.0 92.0 96.0 97.0 98.0 100.0
Statistics
N Mean Median Mode Std. Deviation Minimum Maximum
Valid Missing
E1X 100 1 3.46 4.00 4 .846 1 5
E2X 100 1 3.33 3.00 3 .829 2 5
E3X 100 1 3.23 3.00 3 .930 1 5
E4X C.EM.X4 100 100 1 1 3.33 3.3475 3.00 3.5000 4 3.00 .975 .71500 1 1.50 5 5.00
131 Universitas Sumatera Utara
Frequency Table E1X
Valid
Missing Total
1 2 3 4 5 Total System
Frequency 1 13 32 47 7 100 1 101
Percent 1.0 12.9 31.7 46.5 6.9 99.0 1.0 100.0
Valid Percent 1.0 13.0 32.0 47.0 7.0 100.0
Cumulative Percent 1.0 14.0 46.0 93.0 100.0
Valid Percent 15.0 45.0 32.0 8.0 100.0
Cumulative Percent 15.0 60.0 92.0 100.0
Valid Percent 7.0 7.0 48.0 32.0 6.0 100.0
Cumulative Percent 7.0 14.0 62.0 94.0 100.0
E2X
Valid
Missing Total
2 3 4 5 Total System
Frequency 15 45 32 8 100 1 101
Percent 14.9 44.6 31.7 7.9 99.0 1.0 100.0
E3X
Valid
Missing Total
1 2 3 4 5 Total System
Frequency 7 7 48 32 6 100 1 101
Percent 6.9 6.9 47.5 31.7 5.9 99.0 1.0 100.0
132 Universitas Sumatera Utara
E4X
Valid
Missing Total
1 2 3 4 5 Total System
Frequency 8 6 37 43 6 100 1 101
Percent 7.9 5.9 36.6 42.6 5.9 99.0 1.0 100.0
Valid Percent 8.0 6.0 37.0 43.0 6.0 100.0
Cumulative Percent 8.0 14.0 51.0 94.0 100.0
Valid Percent 4.0 1.0 4.0 1.0 2.0 3.0 25.0 3.0 21.0 10.0 18.0 4.0 2.0 1.0 1.0 100.0
Cumulative Percent 4.0 5.0 9.0 10.0 12.0 15.0 40.0 43.0 64.0 74.0 92.0 96.0 98.0 99.0 100.0
C.EM.X4
Valid
Missing Total
1.50 1.75 2.00 2.25 2.50 2.75 3.00 3.25 3.50 3.75 4.00 4.25 4.50 4.75 5.00 Total System
Frequency 4 1 4 1 2 3 25 3 21 10 18 4 2 1 1 100 1 101
Percent 4.0 1.0 4.0 1.0 2.0 3.0 24.8 3.0 20.8 9.9 17.8 4.0 2.0 1.0 1.0 99.0 1.0 100.0
133 Universitas Sumatera Utara
Statistics
N
Valid Missing
Mean Median Mode Std. Deviation Minimum Maximum
RS1X 100 1 3.41 3.00 3 .726 1 5
RS2X 100 1 3.34 3.00 3 .807 1 5
RS3X 100 1 3.22 3.00 3 .949 1 5
RS4X 100 1 3.25 3.00 4 1.019 1 5
C.RS.X1 100 1 3.3025 3.2500 3.00 .74476 1.00 5.00
Frequency Table RS1X
Valid
Missing Total
1 2 3 4 5 Total System
Frequency 2 4 49 41 4 100 1 101
Percent 2.0 4.0 48.5 40.6 4.0 99.0 1.0 100.0
Valid Percent 2.0 4.0 49.0 41.0 4.0 100.0
Cumulative Percent 2.0 6.0 55.0 96.0 100.0
Valid Percent 4.0 6.0 45.0 42.0 3.0 100.0
Cumulative Percent 4.0 10.0 55.0 97.0 100.0
RS2X
Valid
Missing Total
1 2 3 4 5 Total System
Frequency 4 6 45 42 3 100 1 101
Percent 4.0 5.9 44.6 41.6 3.0 99.0 1.0 100.0
134 Universitas Sumatera Utara
RS3X
Valid
Missing Total
1 2 3 4 5 Total System
Frequency 7 9 45 33 6 100 1 101
Percent 6.9 8.9 44.6 32.7 5.9 99.0 1.0 100.0
Valid Percent 7.0 9.0 45.0 33.0 6.0 100.0
Cumulative Percent 7.0 16.0 61.0 94.0 100.0
Valid Percent 8.0 11.0 36.0 38.0 7.0 100.0
Cumulative Percent 8.0 19.0 55.0 93.0 100.0
RS4X
Valid
Missing Total
1 2 3 4 5 Total System
Frequency 8 11 36 38 7 100 1 101
Percent 7.9 10.9 35.6 37.6 6.9 99.0 1.0 100.0
135 Universitas Sumatera Utara
C.RS.X1
Valid
Missing Total
1.00 1.50 1.75 2.25 2.50 2.75 3.00 3.25 3.50 3.75 4.00 4.25 4.50 5.00 Total System
Frequency 2 2 2 2 5 3 30 7 13 6 23 1 1 3 100 1 101
Percent 2.0 2.0 2.0 2.0 5.0 3.0 29.7 6.9 12.9 5.9 22.8 1.0 1.0 3.0 99.0 1.0 100.0
Valid Percent 2.0 2.0 2.0 2.0 5.0 3.0 30.0 7.0 13.0 6.0 23.0 1.0 1.0 3.0 100.0
Cumulative Percent 2.0 4.0 6.0 8.0 13.0 16.0 46.0 53.0 66.0 72.0 95.0 96.0 97.0 100.0
136 Universitas Sumatera Utara
REALIBILITY Meyhod 2 (covaliance matrix) will be used for this analysis REALIBILITY ANALYSIS – SCALE ALPA NO 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
VARIABEL Y RS12 RS22 RS32 RS42 AS12 AS22 AS32 AS42 T12 T22 T32 T42 E12 E22 E32 E42 R12 R22 R32 R42
MEAN 4.08 4.04 4.10 4.11 4.13 4.21 4.31 4.16 4.32 4.49 4.19 4.05 4.01 4.96 4.08 3.97 4.28 4.16 4.23 4.12
STD DEVIATION 0.825 0.828 0.674 0.764 0.747 0.686 0.662 0.762 0.665 0.522 0.631 0.770 0.823 0.803 0.861 0.870 0.683 0.801 0.737 0.756
CASES 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100
REALIBILITY ANALYSIS – SCALE ALPA REALIBILITY SCALE = 100 MODEL MEAN REALIBILITY 4.15
MIN 3.96
MAX 4.49
RANGE 0.53
MAX/MIN
REALIABILITY COFFICIENTS = 20 ITEMS VALID = 0.8902 STANDARD ITEM ALPHA = 0.8902
137 Universitas Sumatera Utara
Correlations Correlations J.RS.Y5 RS1Y Pearson 1 .834(**) Correlation Sig. (2-tailed) . .000 N 100 100 RS1Y Pearson .834(**) 1 Correlation Sig. (2-tailed) .000 . N 100 100 RS2Y Pearson .658(**) .395(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 RS3Y Pearson .808(**) .585(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 RS4Y Pearson .868(**) .643(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 ** Correlation is significant at the 0.01 level (2-tailed). J.RS.Y5
RS2Y
RS3Y
RS4Y
.658(**)
.808(**)
.868(**)
.000 100
.000 100
.000 100
.395(**)
.585(**)
.643(**)
.000 100
.000 100
.000 100
1
.264(**)
.360(**)
. 100
.008 100
.000 100
.264(**)
1
.782(**)
.008 100
. 100
.000 100
.360(**)
.782(**)
1
.000 100
.000 100
. 100
138 Universitas Sumatera Utara
Correlations Correlations J.AS.Y2 J.RE.Y1 Pearson 1 .663(**) Correlation Sig. (2-tailed) . .000 N 100 100 J.RE.Y1 Pearson .663(**) 1 Correlation Sig. (2-tailed) .000 . N 100 100 AS.1Y Pearson .797(**) .621(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 AS.2Y Pearson .852(**) .505(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 AS.3Y Pearson .617(**) .325(**) Correlation Sig. (2-tailed) .000 .001 N 100 100 AS.4Y Pearson .862(**) .608(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 ** Correlation is significant at the 0.01 level (2-tailed). J.AS.Y2
AS.1Y
AS.2Y
AS.3Y
AS.4Y
.797(**)
.852(**)
.617(**)
.862(**)
.000 100
.000 100
.000 100
.000 100
.621(**)
.505(**)
.325(**)
.608(**)
.000 100
.000 100
.001 100
.000 100
1
.577(**)
.326(**)
.566(**)
. 100
.000 100
.001 100
.000 100
.577(**)
1
.322(**)
.766(**)
.000 100
. 100
.001 100
.000 100
.326(**)
.322(**)
1
.341(**)
.001 100
.001 100
. 100
.001 100
.566(**)
.766(**)
.341(**)
1
.000 100
.000 100
.001 100
. 100
139 Universitas Sumatera Utara
Correlations Correlations J.TA.Y3 TA.1Y Pearson 1 .785(**) Correlation Sig. (2-tailed) . .000 N 100 100 TA.1Y Pearson .785(**) 1 Correlation Sig. (2-tailed) .000 . N 100 100 TA.2Y Pearson .776(**) .591(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 TA.3Y Pearson .921(**) .624(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 TA.4Y Pearson .843(**) .422(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 ** Correlation is significant at the 0.01 level (2-tailed). J.TA.Y3
TA.2Y
TA.3Y
TA.4Y
.776(**)
.921(**)
.843(**)
.000 100
.000 100
.000 100
.591(**)
.624(**)
.422(**)
.000 100
.000 100
.000 100
1
.604(**)
.491(**)
. 100
.000 100
.000 100
.604(**)
1
.812(**)
.000 100
. 100
.000 100
.491(**)
.812(**)
1
.000 100
.000 100
. 100
140 Universitas Sumatera Utara
Correlations Correlations J.EM.Y4 EM.1Y Pearson 1 .920(**) Correlation Sig. (2-tailed) . .000 N 100 100 EM.1Y Pearson .920(**) 1 Correlation Sig. (2-tailed) .000 . N 100 100 EM.2Y Pearson .947(**) .918(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 EM.3Y Pearson .921(**) .755(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 EM.4Y Pearson .886(**) .720(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 ** Correlation is significant at the 0.01 level (2-tailed). J.EM.Y4
EM.2Y
EM.3Y
EM.4Y
.947(**)
.921(**)
.886(**)
.000 100
.000 100
.000 100
.918(**)
.755(**)
.720(**)
.000 100
.000 100
.000 100
1
.838(**)
.736(**)
. 100
.000 100
.000 100
.838(**)
1
.786(**)
.000 100
. 100
.000 100
.736(**)
.786(**)
1
.000 100
.000 100
. 100
141 Universitas Sumatera Utara
Correlations Correlations J.RE.Y1 RE.1Y Pearson 1 .823(**) Correlation Sig. (2-tailed) . .000 N 100 100 RE.1Y Pearson .823(**) 1 Correlation Sig. (2-tailed) .000 . N 100 100 RE.2Y Pearson .944(**) .693(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 RE.3Y Pearson .941(**) .694(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 RE.4Y Pearson .887(**) .600(**) Correlation Sig. (2-tailed) .000 .000 N 100 100 ** Correlation is significant at the 0.01 level (2-tailed). J.RE.Y1
RE.2Y
RE.3Y
RE.4Y
.944(**)
.941(**)
.887(**)
.000 100
.000 100
.000 100
.693(**)
.694(**)
.600(**)
.000 100
.000 100
.000 100
1
.896(**)
.803(**)
. 100
.000 100
.000 100
.896(**)
1
.785(**)
.000 100
. 100
.000 100
.803(**)
.785(**)
1
.000 100
.000 100
. 100
142 Universitas Sumatera Utara
Statistics
N
Valid Missing
Mean Median Mode Std. Deviation Minimum Maximum
RS1Y 100 0 4.08 4.00 4 .825 1 5
RS2Y 100 0 4.04 4.00 4 .828 1 5
RS3Y 100 0 4.10 4.00 4 .674 2 5
RS4Y 100 0 4.11 4.00 4 .764 1 5
J.RS.Y5 100 0 16.33 16.00 16 2.441 6 20
Frequency Table RS1Y
Valid
1 2 3 4 5 Total
Frequency 2 2 12 54 30 100
Percent 2.0 2.0 12.0 54.0 30.0 100.0
Valid Percent 2.0 2.0 12.0 54.0 30.0 100.0
Cumulative Percent 2.0 4.0 16.0 70.0 100.0
Valid Percent 1.0 2.0 20.0 46.0 31.0 100.0
Cumulative Percent 1.0 3.0 23.0 69.0 100.0
RS2Y
Valid
1 2 3 4 5 Total
Frequency 1 2 20 46 31 100
Percent 1.0 2.0 20.0 46.0 31.0 100.0
143 Universitas Sumatera Utara
RS3Y
Valid
2 3 4 5 Total
Frequency 1 15 57 27 100
Percent 1.0 15.0 57.0 27.0 100.0
Valid Percent 1.0 15.0 57.0 27.0 100.0
Cumulative Percent 1.0 16.0 73.0 100.0
Valid Percent 1.0 1.0 15.0 52.0 31.0 100.0
Cumulative Percent 1.0 2.0 17.0 69.0 100.0
Valid Percent 1.0 2.0 8.0 5.0 1.0 36.0 17.0 16.0 4.0 10.0 100.0
Cumulative Percent 1.0 3.0 11.0 16.0 17.0 53.0 70.0 86.0 90.0 100.0
RS4Y
Valid
1 2 3 4 5 Total
Frequency 1 1 15 52 31 100
Percent 1.0 1.0 15.0 52.0 31.0 100.0
J.RS.Y5
Valid
6 11 12 13 15 16 17 18 19 20 Total
Frequency 1 2 8 5 1 36 17 16 4 10 100
Percent 1.0 2.0 8.0 5.0 1.0 36.0 17.0 16.0 4.0 10.0 100.0
144 Universitas Sumatera Utara
Statistics
N
Valid Missing
Mean Median Mode Std. Deviation Minimum Maximum
AS.1Y 100 0 4.13 4.00 4 .747 1 5
AS.2Y 100 0 4.21 4.00 4 .686 1 5
AS.3Y 100 0 4.31 4.00 4 .662 1 5
AS.4Y 100 0 4.16 4.00 4 .762 2 5
J.AS.Y2 100 0 16.81 16.00 16 2.246 10 20
Frequency Table AS.1Y
Valid
1 2 3 4 5 Total
Frequency 1 1 13 54 31 100
Percent 1.0 1.0 13.0 54.0 31.0 100.0
Valid Percent 1.0 1.0 13.0 54.0 31.0 100.0
Cumulative Percent 1.0 2.0 15.0 69.0 100.0
Valid Percent 1.0 9.0 57.0 33.0 100.0
Cumulative Percent 1.0 10.0 67.0 100.0
AS.2Y
Valid
1 3 4 5 Total
Frequency 1 9 57 33 100
Percent 1.0 9.0 57.0 33.0 100.0
145 Universitas Sumatera Utara
AS.3Y
Valid
1 2 3 4 5 Total
Frequency 1 1 2 58 38 100
Percent 1.0 1.0 2.0 58.0 38.0 100.0
Valid Percent 1.0 1.0 2.0 58.0 38.0 100.0
Cumulative Percent 1.0 2.0 4.0 62.0 100.0
Valid Percent 2.0 16.0 46.0 36.0 100.0
Cumulative Percent 2.0 18.0 64.0 100.0
Valid Percent 2.0 2.0 4.0 8.0 37.0 6.0 9.0 23.0 9.0 100.0
Cumulative Percent 2.0 4.0 8.0 16.0 53.0 59.0 68.0 91.0 100.0
AS.4Y
Valid
2 3 4 5 Total
Frequency 2 16 46 36 100
Percent 2.0 16.0 46.0 36.0 100.0
J.AS.Y2
Valid
10 12 13 14 16 17 18 19 20 Total
Frequency 2 2 4 8 37 6 9 23 9 100
Percent 2.0 2.0 4.0 8.0 37.0 6.0 9.0 23.0 9.0 100.0
146 Universitas Sumatera Utara
Statistics
N
Valid Missing
Mean Median Mode Std. Deviation Minimum Maximum
TA.1Y 100 0 4.32 4.00 4 .665 3 5
TA.2Y 100 0 4.49 4.50 5 .522 3 5
TA.3Y 100 0 4.19 4.00 4 .631 2 5
TA.4Y 100 0 4.05 4.00 4 .770 2 5
J.TA.Y3 100 0 17.05 17.00 16 2.157 12 20
Frequency Table TA.1Y
Valid
3 4 5 Total
Frequency 11 46 43 100
Percent 11.0 46.0 43.0 100.0
Valid Percent 11.0 46.0 43.0 100.0
Cumulative Percent 11.0 57.0 100.0
Valid Percent 1.0 49.0 50.0 100.0
Cumulative Percent 1.0 50.0 100.0
Valid Percent 1.0 9.0 60.0 30.0 100.0
Cumulative Percent 1.0 10.0 70.0 100.0
TA.2Y
Valid
3 4 5 Total
Frequency 1 49 50 100
Percent 1.0 49.0 50.0 100.0
TA.3Y
Valid
2 3 4 5 Total
Frequency 1 9 60 30 100
Percent 1.0 9.0 60.0 30.0 100.0
147 Universitas Sumatera Utara
TA.4Y
Valid
2 3 4 5 Total
Frequency 3 18 50 29 100
Percent 3.0 18.0 50.0 29.0 100.0
Valid Percent 3.0 18.0 50.0 29.0 100.0
Cumulative Percent 3.0 21.0 71.0 100.0
Valid Percent 2.0 8.0 2.0 37.0 10.0 12.0 9.0 20.0 100.0
Cumulative Percent 2.0 10.0 12.0 49.0 59.0 71.0 80.0 100.0
J.TA.Y3
Valid
12 13 14 16 17 18 19 20 Total
Frequency 2 8 2 37 10 12 9 20 100
Percent 2.0 8.0 2.0 37.0 10.0 12.0 9.0 20.0 100.0
Statistics
N Mean Median Mode Std. Deviation Minimum Maximum
Valid Missing
EM.1Y 100 0 4.01 4.00 4 .823 1 5
EM.2Y 100 0 3.96 4.00 4 .803 1 5
EM.3Y 100 0 4.08 4.00 4 .861 1 5
EM.4Y 100 0 3.97 4.00 4 .870 1 5
J.EM.Y4 100 0 16.02 16.00 16 3.081 4 20
148 Universitas Sumatera Utara
Frequency Table EM.1Y
Valid
1 2 3 4 5 Total
Frequency 2 1 18 52 27 100
Percent 2.0 1.0 18.0 52.0 27.0 100.0
Valid Percent 2.0 1.0 18.0 52.0 27.0 100.0
Cumulative Percent 2.0 3.0 21.0 73.0 100.0
Valid Percent 2.0 1.0 19.0 55.0 23.0 100.0
Cumulative Percent 2.0 3.0 22.0 77.0 100.0
Valid Percent 2.0 1.0 18.0 45.0 34.0 100.0
Cumulative Percent 2.0 3.0 21.0 66.0 100.0
EM.2Y
Valid
1 2 3 4 5 Total
Frequency 2 1 19 55 23 100
Percent 2.0 1.0 19.0 55.0 23.0 100.0
EM.3Y
Valid
1 2 3 4 5 Total
Frequency 2 1 18 45 34 100
Percent 2.0 1.0 18.0 45.0 34.0 100.0
149 Universitas Sumatera Utara
EM.4Y
Valid
1 2 3 4 5 Total
Frequency 2 3 18 50 27 100
Percent 2.0 3.0 18.0 50.0 27.0 100.0
Valid Percent 2.0 3.0 18.0 50.0 27.0 100.0
Cumulative Percent 2.0 5.0 23.0 73.0 100.0
Valid Percent 2.0 1.0 2.0 14.0 3.0 1.0 32.0 15.0 12.0 5.0 13.0 100.0
Cumulative Percent 2.0 3.0 5.0 19.0 22.0 23.0 55.0 70.0 82.0 87.0 100.0
J.EM.Y4
Valid
4 9 11 12 14 15 16 17 18 19 20 Total
Frequency 2 1 2 14 3 1 32 15 12 5 13 100
Percent 2.0 1.0 2.0 14.0 3.0 1.0 32.0 15.0 12.0 5.0 13.0 100.0
Statistics
N Mean Median Mode Std. Deviation Minimum Maximum
Valid Missing
RE.1Y 100 0 4.28 4.00 4 .683 2 5
RE.2Y 100 0 4.16 4.00 4 .801 1 5
RE.3Y 100 0 4.23 4.00 4 .737 2 5
RE.4Y 100 0 4.12 4.00 4 .756 2 5
150 Universitas Sumatera Utara
Frequency Table RE.1Y
Valid
2 3 4 5 Total
Frequency 2 7 52 39 100
Percent 2.0 7.0 52.0 39.0 100.0
Valid Percent 2.0 7.0 52.0 39.0 100.0
Cumulative Percent 2.0 9.0 61.0 100.0
Valid Percent 1.0 2.0 13.0 48.0 36.0 100.0
Cumulative Percent 1.0 3.0 16.0 64.0 100.0
Valid Percent 1.0 15.0 44.0 40.0 100.0
Cumulative Percent 1.0 16.0 60.0 100.0
Valid Percent 2.0 17.0 48.0 33.0 100.0
Cumulative Percent 2.0 19.0 67.0 100.0
RE.2Y
Valid
1 2 3 4 5 Total
Frequency 1 2 13 48 36 100
Percent 1.0 2.0 13.0 48.0 36.0 100.0 RE.3Y
Valid
2 3 4 5 Total
Frequency 1 15 44 40 100
Percent 1.0 15.0 44.0 40.0 100.0 RE.4Y
Valid
2 3 4 5 Total
Frequency 2 17 48 33 100
Percent 2.0 17.0 48.0 33.0 100.0
151 Universitas Sumatera Utara
Lampiran 3 Tabulasi Skor Variabel Independen (X) dan VAriabel Dependen (Y)
KEPUASAN PELAYANAN MENURUT RESPONDEN PADA KANTOR IMIGRASI KELAS I KHUSUS MEDAN Responsiveness
Assurance
Tangible
Empathy
Reliability
NO
Total Y
Total YY Terkecil
Y.1
Y.1
Y.1
Y.1
Total
Y.2
Y.2
Y.2
Y.2
Total
Y.3
Y.3
Y.3
Y.3
Total
Y.4
Y.4
Y.4
Y.4
Total
Y.5
Y.5
Y.5
Y.5
Total
1
2
3
4
Y1
1
2
3
4
Y2
1
2
3
4
Y3
1
2
3
4
Y4
1
2
3
4
Y5
1
4
5
4
4
17
4
4
4
4
16
4
4
4
4
16
4
4
5
4
17
4
4
4
4
16
82.00
66.11
2
4
5
4
4
17
4
4
4
4
16
4
4
4
4
16
4
4
5
4
17
4
4
4
4
16
82.00
66.11
3
4
5
4
4
17
4
4
4
4
16
4
4
4
4
16
4
4
5
4
17
4
4
4
4
16
82.00
66.11
4
4
5
4
4
17
4
4
4
4
16
4
4
4
4
16
4
4
5
4
17
4
4
4
4
16
82.00
66.11
5
4
5
4
4
17
4
4
4
4
16
4
4
4
4
16
4
4
5
4
17
4
4
4
4
16
82.00
66.11
6
4
5
4
4
17
4
4
4
4
16
4
4
4
4
16
4
4
5
4
17
4
4
4
4
16
82.00
66.11
7
4
5
4
4
17
4
4
4
4
16
4
4
4
4
16
4
4
5
4
17
4
4
4
4
16
82.00
66.11
8
4
5
4
4
17
4
4
4
4
16
4
4
4
4
16
4
4
5
4
17
4
4
4
4
16
82.00
66.11
9
4
5
4
4
17
4
4
4
4
16
4
4
4
4
16
4
4
5
4
17
4
4
4
4
16
82.00
66.11
10
4
5
4
4
17
4
4
4
4
16
4
4
4
4
16
4
4
5
4
17
4
4
4
4
16
82.00
66.11
11
5
5
4
4
18
5
4
5
5
19
5
5
4
4
18
4
4
5
5
18
5
5
5
4
19
92.00
83.46
12
5
4
4
4
17
5
4
5
4
18
5
5
4
5
19
4
4
5
5
18
5
5
5
4
19
92.00
83.46
13
4
4
4
4
16
5
4
5
4
18
5
5
4
4
18
4
4
4
5
17
5
5
5
4
19
88.00
76.28
14
4
4
4
4
16
5
4
5
5
19
5
5
4
4
18
4
4
5
5
18
5
5
5
5
20
91.00
81.64
15
5
5
4
4
18
5
4
5
4
18
5
5
4
4
18
4
4
4
5
17
5
5
5
5
20
91.00
81.46
16
5
5
4
4
18
5
4
5
4
18
5
5
4
4
18
4
4
5
5
18
5
5
5
4
19
91.00
81.64
17
4
5
4
4
17
5
4
5
4
18
5
5
4
4
18
4
4
5
5
18
5
5
5
5
20
91.00
81.64
18
5
5
4
4
18
5
4
5
5
19
5
5
4
4
18
4
4
5
5
18
5
5
5
5
20
93.00
85.31
19
4
4
4
4
16
5
4
5
5
19
5
5
4
4
18
4
4
4
5
17
5
5
5
4
19
91.00
81.64
20
4
4
4
4
16
5
4
5
5
19
5
5
4
4
18
4
4
4
5
17
5
5
5
5
20
90.00
79.83
21
5
3
5
5
18
5
5
4
5
19
5
5
5
5
20
5
3
3
4
15
4
5
5
5
19
91.00
81.64
137 Universitas Sumatera Utara
138
Lanjutan Lampiran 3 22
5
3
5
5
18
5
5
4
5
19
5
5
5
5
20
5
5
4
4
18
4
5
5
5
19
94.00
87.18
23
5
3
5
5
18
5
5
4
5
19
5
5
5
5
20
5
5
4
5
19
5
5
5
5
20
96.00
90.97
24
5
3
4
4
16
4
5
4
5
18
5
5
5
5
20
5
3
3
3
14
5
4
5
5
19
88.00
76.28
25
5
3
4
4
16
4
5
4
5
18
5
5
5
5
20
5
5
4
4
18
4
4
5
5
18
90.00
79.83
26
5
1
5
5
16
5
5
4
5
19
5
5
5
5
20
5
4
4
4
17
4
5
5
5
19
91.00
81.64
27
5
3
5
5
18
5
5
4
5
19
5
5
5
5
20
5
4
4
5
18
5
4
5
5
19
94.00
87.18
28
5
3
5
5
18
5
5
4
5
19
5
5
5
5
20
5
5
4
5
19
5
5
5
5
20
96.00
90.97
29
5
3
5
5
18
5
5
4
5
19
5
5
5
5
20
5
5
4
4
18
5
5
5
5
20
95.00
89.06
30
5
3
5
5
18
5
5
4
5
19
5
5
5
5
20
4
4
4
4
16
5
5
5
5
20
93.00
85.31
31
3
4
5
5
17
4
5
5
5
19
5
5
4
3
17
1
1
1
1
4
2
1
3
2
8
65.00
41.25
32
1
2
2
1
6
4
5
5
5
19
5
5
4
2
16
1
1
1
1
4
2
2
2
2
8
53.00
27.21
33
2
2
5
2
11
2
1
5
2
10
5
5
4
2
16
3
3
3
2
11
5
2
3
3
13
61.00
36.24
34
1
4
5
5
15
4
4
4
2
14
4
4
2
2
12
2
2
2
3
9
4
4
4
4
16
66.00
42.55
35
3
4
3
3
13
4
4
5
3
16
5
4
4
3
16
3
3
3
3
12
4
4
4
4
16
72.00
50.49
36
3
4
3
3
13
4
4
5
3
16
5
4
4
3
16
3
3
3
2
11
5
3
3
3
14
70.00
47.95
37
3
4
3
3
13
4
4
5
3
16
5
4
4
3
16
3
3
3
3
12
4
4
5
3
16
73.00
52.22
38
4
4
5
5
18
4
4
5
3
16
5
4
4
3
16
3
3
3
3
12
4
4
4
3
15
78.00
59.73
39
4
4
5
5
18
4
5
5
5
19
5
4
4
3
16
3
3
3
3
12
5
3
3
3
14
79.00
61.30
40
4
4
5
5
18
4
5
5
5
19
5
5
4
3
17
3
3
3
3
12
5
3
3
3
14
80.00
62.88
41
5
5
5
5
20
5
5
4
5
19
5
5
5
5
20
5
5
5
5
20
4
5
5
5
19
96.00
90.97
42
4
5
4
5
18
5
5
5
5
20
5
4
5
4
18
4
4
5
5
18
5
5
5
5
20
94.00
87.18
43
5
5
4
5
19
4
5
5
5
19
4
5
5
5
19
5
5
5
4
19
5
5
5
5
20
96.00
90.97
44
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
80.00
62.88
45
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
80.00
62.88
46
5
5
5
5
20
1
5
5
5
16
5
5
5
5
20
5
5
5
5
20
5
5
5
5
20
96.00
90.97
47
4
4
4
5
17
3
3
4
4
14
4
5
5
5
19
4
4
4
4
16
5
5
5
3
18
84.00
69.42
48
4
4
4
5
17
3
3
4
4
14
4
5
5
5
19
5
5
5
3
18
5
5
5
3
18
86.00
72.81
49
5
5
5
4
19
4
5
5
5
19
4
5
5
5
19
5
5
5
4
19
5
4
5
4
19
94.00
87.18
50
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
80.00
62.88
51
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
80.00
62.88
52
5
5
5
5
20
5
5
5
5
20
5
5
5
5
20
5
5
5
5
20
5
5
5
5
20
100.00
98.88
Universitas Sumatera Utara
139
Lanjutan Lampiran 3 53
5
5
5
5
20
5
5
5
5
20
5
5
5
5
20
5
5
5
5
20
5
5
5
5
20
100.00
98.88
54
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
80.00
62.88
55
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
80.00
62.88
56
4
4
4
4
16
5
4
4
4
17
5
4
5
5
19
5
5
5
5
20
5
5
5
5
20
92.00
83.46
57
5
5
5
5
20
5
5
5
5
20
5
5
5
5
20
5
5
5
5
20
5
5
5
5
20
100.00
98.88
58
4
4
3
5
16
4
5
4
5
18
4
4
4
4
16
4
4
4
4
16
5
5
4
5
19
85.00
41.25
59
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
80.00
62.88
60
5
5
4
3
17
5
5
4
3
17
4
5
5
4
18
3
3
4
4
14
5
4
5
5
19
86.00
72.81
61
4
4
4
5
17
5
5
5
4
19
4
5
5
5
19
5
5
4
2
16
4
4
4
4
16
87.00
74.53
62
5
5
4
5
19
5
5
5
5
20
4
5
5
5
19
5
5
5
5
20
5
5
4
5
19
97.00
92.90
63
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
80.00
62.88
64
5
5
5
5
20
5
5
5
5
20
5
5
5
5
20
5
5
5
5
20
5
5
5
5
20
100.00
98.88
65
5
5
5
5
20
5
5
5
5
20
5
5
5
5
20
5
5
5
5
20
5
5
5
5
20
100.00
98.88
66
5
5
5
5
20
5
5
5
5
20
5
5
5
5
20
5
5
5
5
20
5
5
5
5
20
100.00
98.88
67
5
5
5
4
19
4
5
4
5
18
5
4
4
5
18
5
5
5
4
19
4
5
5
5
19
93.00
85.31
68
4
4
5
5
18
4
5
5
5
19
5
5
5
5
20
5
5
5
5
20
5
5
5
5
20
97.00
92.90
69
4
4
4
4
16
4
4
4
4
16
4
5
4
4
17
4
4
4
4
16
4
4
4
4
16
81.00
64.49
70
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
80.00
62.88
71
4
4
4
4
16
4
4
4
4
16
4
5
4
4
17
4
4
4
4
16
4
4
4
4
16
81.00
64.49
72
4
4
4
4
16
4
4
5
4
17
4
5
4
4
17
4
4
4
4
16
4
4
4
4
16
82.00
66.11
73
4
4
4
4
16
4
4
5
4
17
4
5
4
4
17
4
4
4
4
16
4
4
4
4
16
82.00
66.11
74
4
4
4
4
16
4
4
5
4
17
4
5
4
4
17
4
4
4
4
16
4
4
4
4
16
82.00
66.11
75
4
4
4
4
16
4
4
5
4
17
4
5
4
4
17
4
4
4
4
16
4
4
4
4
16
82.00
66.11
76
5
5
5
5
20
4
5
5
5
19
5
5
5
4
19
5
5
5
5
20
5
5
5
5
20
98.00
94.84
77
4
4
4
4
16
4
4
4
4
16
4
5
4
4
17
4
4
4
4
16
4
4
4
4
16
81.00
64.49
78
5
5
5
5
20
5
5
5
5
20
5
5
5
5
20
5
5
5
5
20
5
5
5
5
20
100.00
98.80
79
4
4
4
4
16
4
4
4
4
16
4
5
4
4
17
4
4
4
4
16
4
4
4
4
16
81.00
64.49
80
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
60.00
35.04
81
3
3
3
3
12
3
3
1
3
10
4
4
4
4
16
4
4
4
4
16
3
3
3
3
12
66.00
42.55
82
4
4
4
4
16
4
4
2
4
14
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
78.00
59.73
83
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
80.00
62.88
Universitas Sumatera Utara
140
Lanjutan Lampiran 3 84
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
80.00
62.88
85
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
80.00
62.88
86
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
80.00
62.88
87
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
80.00
62.88
88
4
3
3
3
13
3
4
4
3
14
3
4
3
3
13
3
4
4
3
14
3
4
4
3
14
68.00
45.21
89
2
3
3
3
11
3
3
3
3
12
3
4
3
3
13
3
3
3
3
12
3
3
3
4
13
60.00
35.04
90
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
80.00
62.88
91
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
80.00
62.88
92
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
80.00
62.88
93
4
4
4
4
16
4
4
4
4
16
3
4
3
3
13
4
4
4
4
16
4
4
4
4
16
80.00
62.88
94
4
3
3
3
13
3
3
4
3
13
3
4
3
3
13
3
3
3
3
12
3
3
3
4
13
64.00
39.96
95
3
3
3
3
12
3
3
4
3
13
3
4
3
3
13
3
3
3
3
12
3
3
3
3
12
62.00
37.46
96
3
3
3
3
12
3
3
4
3
13
3
4
3
3
13
3
3
3
3
12
3
3
3
3
12
62.00
37.46
97
3
3
3
3
12
3
3
4
3
13
3
4
3
3
13
3
3
3
3
12
4
3
3
3
13
63.00
38.70
98
3
3
3
3
12
3
4
4
3
14
3
4
3
3
13
3
3
3
3
12
4
3
3
3
13
64.00
39.96
99
3
3
3
3
12
3
4
4
3
14
3
4
4
3
14
3
3
3
3
12
4
3
3
3
13
65.00
41.25
100
3
3
3
3
12
3
4
4
3
14
3
4
4
3
14
3
3
3
3
12
4
3
3
3
13
65.00
41.25
Universitas Sumatera Utara
141
Lanjutan Lampiran 3 KUALITAS PELAYANAN MENURUT RESPONDEN PADA KANTOR IMIGRASI KELAS I KHUSUS MEDAN NO
Responsiveness
Assurance
Tangible
Empathy
Reliability
X.1 X.1 X.1 X.1 Total X.2 X.2 X.2 X.2 Total X.3 X.3 X.3 X.3 Total X.4 X.4 X.4 X.4 Total X.5 X.5 X.5 X.5 Total 1
2
3
4
X1
1
2
3
4
X2
1
2
3
4
X3
1
2
3
4
X4
1
2
3
4
X5
1
3
3
3
3
12
1
3
3
4
11
4
4
4
3
15
4
3
3
4
14
1
4
3
4
12
2
3
3
3
3
12
4
4
4
4
16
4
4
4
3
15
4
3
3
4
14
3
3
3
5
14
3
3
3
3
3
12
4
3
4
4
15
4
4
4
3
15
4
3
3
4
14
3
3
3
4
13
4
3
3
3
3
12
4
3
4
4
15
4
4
4
3
15
4
3
3
4
14
3
3
4
4
14
5
3
3
3
3
12
4
4
4
4
16
4
4
4
3
15
4
3
3
4
14
3
3
4
5
15
6
3
3
3
3
12
4
4
3
4
15
4
4
4
3
15
4
3
3
4
14
3
4
5
5
17
7
3
3
3
3
12
4
4
3
4
15
4
4
4
3
15
4
3
3
4
14
4
5
5
5
19
8
3
3
3
3
12
4
4
4
4
16
4
4
4
3
15
4
3
3
4
14
4
3
3
4
14
9
3
3
3
3
12
4
4
3
4
15
4
4
4
3
15
4
3
3
4
14
4
5
3
5
17
10
3
3
3
3
12
4
4
3
4
15
4
4
4
3
15
4
3
3
4
14
4
5
3
5
17
11
4
4
3
4
15
4
4
3
4
15
4
4
4
4
16
4
3
3
4
14
1
2
4
3
10
12
4
4
3
4
15
3
4
4
4
15
4
4
4
4
16
4
3
3
4
14
3
2
3
3
11
13
4
3
3
3
13
3
4
4
4
15
4
4
4
4
16
4
2
4
4
14
3
3
3
3
12
14
4
4
3
4
15
3
4
4
4
15
4
4
4
4
16
4
3
4
4
15
3
3
3
3
12
15
4
3
3
3
13
3
4
4
4
15
4
4
4
4
16
4
2
4
4
14
3
3
3
3
12
16
4
4
3
3
14
4
4
3
4
15
4
4
4
4
16
4
3
4
4
15
3
3
3
3
12
17
4
3
3
3
13
3
4
3
4
14
4
4
4
4
16
4
2
4
4
14
4
3
5
3
15
18
4
4
3
3
14
4
4
4
4
16
4
4
4
4
16
4
2
4
4
14
4
4
4
3
15
19
4
3
3
3
13
4
4
3
4
15
4
4
4
4
16
4
3
4
4
15
4
4
4
3
15
20
4
3
3
3
13
4
4
3
4
15
4
4
4
4
16
4
2
4
4
14
1
4
4
3
12
21
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
2
2
4
4
12
22
3
4
4
4
15
3
4
3
4
14
4
3
4
4
15
4
4
4
3
15
2
2
3
3
10
23
4
4
4
4
16
3
4
4
4
15
4
4
4
4
16
3
3
3
4
16
2
2
3
3
10
24
3
2
3
4
12
3
4
4
4
15
4
4
4
4
16
3
4
3
3
13
2
4
3
4
13
25
3
4
4
4
15
4
4
5
4
17
4
4
4
4
16
3
4
4
3
14
2
4
3
3
12
Universitas Sumatera Utara
142
Lanjutan Lampiran 3 26
3
4
3
4
14
3
4
4
4
15
4
4
4
3
15
4
4
4
3
15
3
4
3
4
14
27
5
4
3
4
16
5
4
5
4
18
4
3
4
4
15
3
3
3
3
12
3
4
5
4
16
28
3
2
3
4
12
5
4
5
4
18
4
4
5
4
13
5
4
3
3
15
5
4
4
4
17
29
4
4
4
4
16
4
4
5
4
17
4
3
5
4
16
4
4
3
3
14
5
4
4
3
16
30
3
4
4
4
15
3
4
4
4
15
4
4
4
3
15
5
3
3
3
14
4
4
4
3
15
31
3
1
1
1
6
4
1
1
1
7
2
3
4
3
12
1
5
1
1
8
3
2
3
3
11
32
3
2
1
1
7
4
3
2
4
13
3
3
4
2
12
2
2
1
1
6
3
3
3
3
12
33
3
2
1
1
7
2
2
2
4
10
2
3
4
3
12
2
2
1
1
6
4
3
3
2
12
34
3
4
1
1
9
4
3
4
4
17
5
2
4
2
13
2
2
2
1
7
4
3
3
1
11
35
3
4
2
1
10
2
2
2
4
10
5
2
2
2
11
2
2
2
5
11
4
3
3
2
12
36
4
4
2
1
11
4
5
4
4
17
3
2
4
1
10
2
4
1
1
8
4
3
3
1
11
37
4
4
2
2
12
4
3
2
4
13
5
4
4
3
16
2
2
5
5
14
4
2
3
3
12
38
4
4
4
2
14
2
5
1
4
12
5
5
4
2
16
2
4
2
1
9
3
2
3
2
10
39
4
4
4
2
14
4
3
2
4
13
5
3
4
3
15
2
5
5
5
17
3
2
3
3
11
40
4
4
4
4
16
2
3
1
1
7
3
3
4
1
11
3
5
1
1
10
3
2
3
2
10
41
4
4
4
4
16
4
4
4
3
15
4
4
4
4
16
4
3
3
4
14
4
4
4
4
16
42
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
43
4
4
4
4
16
3
4
4
4
15
4
3
4
4
15
4
4
4
4
16
4
3
4
4
15
44
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
45
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
46
2
1
1
2
6
2
2
2
2
8
1
1
1
1
4
2
2
1
2
7
2
2
2
3
9
47
2
3
3
3
11
4
4
3
4
15
3
5
5
4
17
4
4
3
3
14
4
4
4
3
15
48
4
4
4
4
16
4
4
3
5
16
4
4
5
4
17
5
5
3
4
17
4
5
5
4
16
49
3
2
3
2
10
3
4
4
3
14
4
4
2
3
13
3
3
3
2
11
3
3
2
3
11
50
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
51
3
3
3
3
12
2
2
2
2
8
2
3
3
3
11
2
2
2
2
8
2
2
2
2
8
52
3
3
3
5
14
5
5
5
5
20
4
4
5
4
17
5
5
5
5
20
5
5
5
5
20
53
4
4
4
4
16
4
4
4
3
15
5
5
5
4
19
4
4
4
5
17
5
4
4
4
17
54
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
55
4
4
4
4
16
3
4
4
4
15
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
56
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
Universitas Sumatera Utara
143
Lanjutan Lampiran 3 57
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
58
4
4
4
4
16
4
4
4
5
17
4
4
5
5
18
5
5
5
4
19
4
4
4
4
16
59
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
60
4
4
4
4
16
4
4
4
4
16
4
3
4
4
15
3
4
4
5
16
4
4
3
4
15
61
4
4
4
4
16
4
4
4
5
17
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
62
5
5
5
5
20
4
4
4
3
15
3
3
4
4
14
4
4
4
4
16
4
4
4
5
17
63
4
3
3
4
14
4
4
4
3
15
4
4
4
3
15
4
4
3
4
15
4
4
3
3
14
64
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
3
15
4
4
4
4
16
65
5
5
5
5
20
5
5
5
5
20
5
5
5
5
20
5
5
5
3
18
5
5
5
5
20
66
5
5
5
5
20
5
5
5
5
20
5
5
5
5
20
5
5
5
3
18
5
5
5
5
20
67
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
68
3
3
3
3
12
4
4
3
3
14
4
4
3
3
14
3
3
3
3
12
3
3
3
3
12
69
3
3
3
3
12
3
3
3
3
12
2
2
2
2
8
3
3
3
3
12
3
3
3
3
12
70
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
71
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
4
4
4
4
16
72
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
3
3
3
3
12
73
2
2
3
3
10
4
3
4
4
15
4
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Universitas Sumatera Utara
144
Lanjutan Lampiran 3 88
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Universitas Sumatera Utara
Lampiran 4 Regresi Variables Entered/Removed(b)
Model 1
Variables Entered
Variables Removed
Total.X5, Total.X1, Total.X3, Total.X4, Total.X2(a)
Method
.
Enter
a All requested variables entered. b Dependent Variable: Total.Y
Model Summary Adjusted R Std. Error of Square the Estimate R R Square .574(a) .329 .294 9.31796 a Predictors: (Constant), Total.X5, Total.X1, Total.X3, Total.X4, Total.X2 Model 1
ANOVA(b)
Model 1
Regression Residual
Sum of Squares 4007.250
df
8161.500
5
Mean Square 801.450
94
86.824
F 9.231
Sig. .000(a)
Total
12168.750 99 a Predictors: (Constant), Total.X5, Total.X1, Total.X3, Total.X4, Total.X2 b Dependent Variable: Total.Y
Coefficients(a) Unstandardized Coefficients
Model
1
Standardized Coefficients
B 47.668
Std. Error 5.698
Total.X1
.553
.405
Total.X2
.313
.518
Total.X3
.734
Total.X4 Total.X5
(Constant)
t
Sig.
Beta
Collinearity Statistics Tolerance
VIF
8.365
.000
.149
1.365
.176
.603
1.659
.074
.604
.547
.475
2.106
.381
.220
1.927
.057
.550
1.818
.246
.438
.068
.560
.577
.489
2.045
.794
.397
.223
2.001
.048
.576
1.737
a Dependent Variable: Total.Y
145 Universitas Sumatera Utara
146
Universitas Sumatera Utara
147
Universitas Sumatera Utara
148
Variables Entered/Removed(b)
Model 1
Variables Entered
Variables Removed
Total.X5, Total.X1, Total.X3, Total.X4, Total.X2(a)
Method
.
Enter
a All requested variables entered. b Dependent Variable: Total.YY
Model Summary Adjusted R Std. Error of Square the Estimate R R Square .537(a) .289 .251 15.58498 a Predictors: (Constant), Total.X5, Total.X1, Total.X3, Total.X4, Total.X2 Model 1
ANOVA(b)
Model 1
Regression
Sum of Squares 9269.510
Residual
22831.810
df 5
Mean Square 1853.902
94
242.892
F 7.633
Sig. .000(a)
Total
32101.320 99 a Predictors: (Constant), Total.X5, Total.X1, Total.X3, Total.X4, Total.X2 b Dependent Variable: Total.YY
Coefficients(a) Unstandardized Coefficients
Model
B 14.555
Std. Error 9.531
Total.X1
1.003
.677
Total.X2
.671
.867
Total.X3
.986
Total.X4
.096
1.289 a Dependent Variable: Total.YY
1
(Constant)
Total.X5
Standardized Coefficients
t
Sig.
Beta
Collinearity Statistics Tolerance
VIF
1.527
.130
.166
1.481
.142
.603
1.659
.098
.775
.441
.475
2.106
.637
.182
1.548
.125
.550
1.818
.733
.016
.131
.896
.489
2.045
.664
.223
1.942
.055
.576
1.737
Universitas Sumatera Utara
149
Universitas Sumatera Utara
150
Universitas Sumatera Utara
