DAFTAR PUSTAKA Albury, David. 2005. Fostering Innovation in Public Service, Public Money and Management. Vol. 25 (1). Agarwal, R. et al. (Ed). 2015, The Handbook of Service Innovation. Springer Verlag : London. Ashworth, Rachel, George Boyne dan Tom Entwistle (Ed). 2010, Public Service Improvement: Theories and Evidence. Oxford University Press : New York. Bozeman, Barry. 2000, Technology Transfer and Public Policy: a Review of Research and Theory, Research Policy. Vol. 29. Brata, Roby Arya. 2014, Reformasi Birokrasi Pemerintah Daerah. Opini Jawa Pos. 08/01/14. Chung, Goo Hyeok dan Jin Nam Choi. 2016, Innovation Implementation as a Dynamic Equilibrium: Emergent Processes and Divergent Outcomes, Group & Organization Management. Creswell, John W. 2010, Research Design: Pendekatan Kualitatif, Kuantitatif, dan Mixed. Pustaka Pelajar : Yogyakarta. Crossan, Mary M. dan Marina Apaydin. 2010, a Multi-Dimensional Framework of Organizational Innovation: a Systemic Review of the Literature, Journal of Management Studies. Vol. 47 (6). Daft, Richard L. 1978, a Dual-Core Model of Organizational Innovation, The Academy of Management Journal.Vol. 21 (2). Damanpour, Fariborz. 1991, Organizational Innovation: a Meta-Analysis of Determinants and Moderators, The Academy of Management Journal. Vol. 34 (3). Damanpour, Fariborz dan Marguirete Schneider. 2006, Phases of The Adoption of Innovation in Organizations: Effect of Enviroment, Organization and Top Managers, British Academy of Management. Vol. 17. Damanpour, Fariborz. 2014, Footnotes to Research on Management Innovation, Organization Studies. Vol. 35 (9). De Jong, Jeroen dan Deanne den Hartog. 2010, Measuring Innovative Work Behaviour, Creativity and Innovation Management. Vol. 19 (1). Dinas Perizinan Kota Yogyakarta. 2015, Akuntabilitas Kinerja Dinas Perizinan (PTSP) Kota Yogyakarta. Dinas Perizinan Kota Yogyakarta : Yogyakarta.
123
Direktorat Evaluasi Kinerja Pembangunan Sektoral Bappenas. 2013, Evaluasi Kebijakan Reformasi Birokrasi. Bappenas : Jakarta. Dwiyanto, Agus, dkk. 2008, Reformasi Birokrasi Publik di Indonesia. Gadjah Mada University Press : Yogyakarta. Dewett, Todd, Nathan C. Whittier dan Scott David Williams. 2007, Internal Diffusion: the Conceptualizing Innovation Implementation, Competitive Review. Vol. 17 (1/2). Enerva, Moira. 2015, World Bank Apresiasi Pelayanan Perizinan. (http://perizinan.jogjakota.go.id/home.php?mode=content&submode=detail &id=1016 diakses 14/2/16). Enz, Cathy A. 2012, Strategies for The Implementation of Service Innovation, Cornell Hospitality. Vol. 55 (3). Zuhriyati, Erni, Awang Darumurti dan Dian Eka Rahmawati. 2012, Kepemimpinan Transformatif dalam Inovasi Pemerintah di Pemerintahan Kota Yogyakarta di Era Herry Zudianto, JKSG Working Paper. No. 01/JKSG/2012 Fulgsang, Lars (Ed). 2008, Innovation and the Creative Process: Toward Innovation with Care. Edward Elgar : Cheltenham. Hartley, Jean. 2005, Innovation and its Contribution to Improvement: a Review for Policy-makers, Policy Advisers, Managers and Researchers. Institute of Governance and Public Management : London. Hartley, Jean, Eva Sorensen dan Jacob Torfing. 2013, Collaborative Innovation: a Viable Alternative to Market Competition and Organizational Entrepreneurship, Public Administration Review. Vol. 73 (6). Hesselbein, Frances, Marshall Goldsmith dan Iain Somerville (Ed). 2002, Leading for Innovation and Organizing for Result. Josey-Bass : New York. Humas Pemkot Yogyakarta. 2015, 120 Inovasi Bawa Yogyakarta Raih INAGARA Award 2015. (http://www.jogjaKota.go.id/news/120-Inovasi-bawaYogyakarta-Raih-INAGARA-Award-2015 diakses 11/12/15). Ingerslev, Karen. 2014, The Killing Fields of Innovation How to Kill Ideas, The Public Sector Innovation Journal. Vol. 19 (3). Irawanto Dodi W., Phil L. Ramsey dan David M. Tweed. 2013, The Paternalistic Relationship: Authencity and Credibility as a Source of Healthy Relationships, The Journal of Values-Based Leadership. Vol. 6 (1). Jacob, Steve, Nathalie Schiffino dan Benjamin Biard. 2016, The Mistery Shopper: a Tool to Measure Public Service Delivery ?, International Review of Administrative Science. 124
JPIP. 2014, Studi Keberlanjutan Inovasi dan Praktik Baik Pemerintah Kabupaten/Kota Peraih Otonomi Award di Jawa Timur (2004-2013). JPIP : Surabaya. Kemenpan-RB. 2014, Top 99 Inovasi Pelayanan Publik di Indonesia. KemenpanRB : Jakarta. Keys, Paul R. 1988, Administrative Entrepreneurship in The Public Sector, Administration in Social Work. Vol. 12 (2). King, Nigel. 1992, Modelling The Innovation Process: an Empirical Comparison of Approaches, Journal of Occupational and Organizational Psyschology. Vol. 65. Kim, Younhee. 2010, Stimulating Entrepreneurial Practices in the Public Sector: The Roles of Organizational Characteristics, Administration and Society. Vol. 42 (7). Kline, Katherine J. dan Andrew P. Knight. 2005, Innovation Implementation: Overcoming The Challenge, Current Direction in Psychological Science. Vol. 14 (5). KPPOD. 2014, Pelayanan Terpadu Satu Pintu dan Iklim Investasi, KPPOD Brief, Januari-Maret. Krause, Diana E., Diether Gebert dan Eric Kearney. 2007, Implementing Process Innovations The Benefits of Combining Delegative-Participative with Consultative-Advisory Leadership, Journal of Leadership and Organizational Studies. Vol. 14 (1). Masdar, Sjahrazad, Sulikah Asmorowati dan Jusuf Irianto. 2009, Manajemen Sumber Daya Manusia Berbasis Kompetensi untuk Pelayanan Publik. Airlangga University Press : Surabaya. Miles, Mathew J. dan A. Michael Huberman. 1992, Analisis Data Kualitatif: Buku Sumber tentang Metode Baru. UI Press, Jakarta. Miller, Gerald J. dan Marcia J. Whicker (Ed). 1999, Handbook of Research Method in Public Administration. Marcel Dekker : New York. Mol, Michael J. dan Julian Birkinshaw. 2014, The Role of External Involvement in The Creation of Management Innovations, Organization Studies. Vol. 35(9). Muallidin, Isnaini. 2011, Kebijakan Reorganisasi Perizinan untuk Meningkatkan Kualitas Pelayanan Publik di Kota Yogyakarta, Jurnal Studi Pemerintahan. Vol. 2 (2). Muallidin, Isnaini. 2012, Implementasi Reformasi Organisasi Perizinan di Dinas Perizinan Kota Yogyakarta, Jurnal Ilmu Sosial dan Ilmu Politik, Vol. 15(3). 125
Murdowo, Dodit Sugeng. 2016, BPPT dan PMD Kabupaten Lahat Studi Banding PelayananPerizinan.(http://perizinan.jogjakota.go.id/home.php?mode=cont ent&submode=detail&id=1012 diakses 5/3/16). Nijenhius, Koen. 2015, Impact Factors for Innovative Work Behavior in The Public Sector. Master Thesis. University of Twente : Twente. Nurmandi, Achmad. 2010, Proses Manajemen Pengetahuan bagi Inovasi Pelayanan Perizinan di Kota Yogyakarta, Jurnal Studi Pemerintahan. Vol. 1 (1). Osborne, Stephen P. 1998, Voluntary Organizations and Innovation in Public Services. Routledge : London. Osborne, Stephen P. dan Kerry Brown. 2005, Managing Change and Innovation in Public Service Organization. Routledge : New York. PKP2A III LAN. 2013, Inovasi Pelayanan Publik di Wilayah Kalimantan. PKP2A III LAN : Samarinda. Patton, Michael Quinn. 2009, Metode Evaluasi Kualitatif. Pustaka Pelajar : Yogyakarta. Poole, Marshall Scott dan Andrew H. Van De Ven. 2004, Handbook of Organizational Change and Innovation. Oxford University Press : New York. Pudyatmoko, Y. Sri. 2007, Kebijakan Pemerintah Kota Yogyakarta dalam Penanganan Perizinan oleh Dinas Perizinan dan Tanggapan Masyarakat Terhadapnya, Jurnal Hukum Pro Justitia. Vol. 25 (4). Pribadi, Ulung. 2013, Organizational Structure and Public Service Satisfaction in Yogyakarta City, Journal of Government and Politics. Vol. 4 (2). Rasmussen, Louise dan Hazel Hall. 2015, The Adoption Process in Management Innovation: a Knowlegde Management Case Study, Journal of Information Science. Special Issue. Rogers, Everett M. 1983, Diffusion of Innovation. The Free Press : New York Salge, Torsten O. 2010, a Behavioral Model of Innovative Search: Evidence from Public Hospital Services, Journal of Public Administration Research and Theory. Vol. 21. Salge, Torsten O. dan A. Vera. 2012, Benefiting from Public Sector Innovation: The Moderating Role of Customer and Learning Orientation, Public Administration Review. Vol. 72 (4). Sanusi, Anwar (Ed). 2009, Best Practices Pemerintah Daerah: Inovasi Kelembagaan, Sistem dan Prosedur Kerja, Pengembangan SDM Aparatur
126
dan Pemantapan Budaya Organisasi. Pusat Kajian Kinerja Kelembagaan Lembaga Administrasi Negara : Jakarta. Setiadi, Redhi. 2009, Investment Award untuk Kota Yogyakarta: Kinerja Birokrasi atau Kepala Daerah. Opini Radar Jogja. 17/12/09. Somech, Anit dan Anat Drach-Zahavy. 2013, Translating Team Creativity to Innovation Implementation: The Role of Team Composition and Climate for Innovation, Journal of Management. Vol. 39 (3). Sthyre, Alexander. 2007, the Innovative Bureaucracy: Bureaucracy in an Age of Fluidity. Routledge : London. Storey, Chris dan Kenneth B. Kahn. 2014, The Role of Knowledge Management Strategies and Task Knowledge in Stimulating Service Innovation, Journal of Service Research. Vol. 13 (4). Supeni, Siti. 2012, Evaluasi Kepemimpinan Budaya Jawa dalam Pandangan dan Perilaku Kepala Sekolah Dasar, Jurnal Penelitian dan Evaluasi Pendidikan. Vol. 48 The Asia Foundation. 2015, Reformasi Perizinan Usaha. TAF : Jakarta. USAID, KINERJA, FISIPOL-UGM dan UNfGI. 2013, Dinas Perizinan Kota Yogyakarta: Komitmen untuk Pelayanan Prima. Policy Brief. Vigoda-Gadot, Eran, Aviv Shoham, Nitza Schwabsky dan Ayalla Ruvio. 2005, Public Sector Innovation for The Managerial and The Post-Managerial Era: Promises and Realities in a Globalizing Public Administration, International Public Management Journal, Vol. 8 (1). Wanna, John, Hsu-Ann Lee dan Sophie Yates (Ed). 2015, Managing Under Austerity: Delivering Under Pressure. ANU Press : Canberra. Widaningrum, Ambar dan Jin Park (Ed). 2011, Governance Reform in Indonesia and Korea: Comparative Perspective. Gadjah Mada University Press : Yogyakarta. Wolfe, Richard A. 1994, Organizational Innovation: Review, Critique and Suggested Research Directions, Journal of Management Studies. Vol. 31 (3). World Bank. 2006, Inovasi Pelayanan Pro-Miskin: Sembilan Studi Kasus. World Bank : Jakarta. www.igi.fisipol.ugm.ac.id/index.php/id/database-good-practice 10/14/2015)
(diakses
Zaki, Ahmad dan Sakina Nusarifa Tantri. 2012, Dinas Perizinan Kota Yogyakarta: Komitmen untuk Pelayanan Prima. IGI : Yogyakarta.
127
128
