DAFTAR ISI
Halaman Abstract ............................................................................................................ i KATA PENGANTAR ..................................................................................... ii DAFTAR ISI .................................................................................................... iv DAFTAR GAMBAR ....................................................................................... vii DAFTAR TABEL ............................................................................................ viii DAFTAR LAMPIRAN .................................................................................... ix BAB I. PENDAHULUAN 1.1 Latar Belakang .................................................................................... 1 1.2 Rumusan Masalah ............................................................................... 6 1.3 Tujuan Penelitian ................................................................................ 7 1.4 Manfaat Penelitian .............................................................................. 7 1.5 Ruang Lingkup .................................................................................... 7 BAB II. TINJAUAN PUSTAKA 2.1 Pentingnya Manajemen Sumber Daya Manusia (MSDM) ................. 8 2.2 Persepsi ............................................................................................... 9 2.3 Pengertian Kinerja............................................................................... 10 2.3.1 Penilaian Kinerja ......................................................................... 11 2.3.2 Persyaratan Penilaian Kinerja Yang Efektif................................ 14 2.3.3 Manfaat dan Tujuan Penilaian Kinerja........................................ 16 2.3.4 Metode Penilaian Kinerja ............................................................ 20 2.3.5 Permasalahan dalam Penilaian Kinerja ....................................... 22 2.3.6 Unsur-Unsur Penilaian Kinerja ................................................... 23 2.4 Komitmen Organisasi ......................................................................... 24 2.5 Kepuasan Kerja ................................................................................... 27 2.6 Kajian Penelitian Terdahulu................................................................ 29 2.7 Kerangka Pemikiran ............................................................................ 35 BAB III. METODOLOGI PENELITIAN 3.1 Lokasi dan Waktu ............................................................................... 37 3.2 Pendekatan Penelitian ......................................................................... 37 3.3 Metode Pengumpulan Data ................................................................. 38 3.4 Jenis dan Sumber data ......................................................................... 39 3.5 Operasionalisasi Variabel ................................................................... 40 3.5.1 Penilaian Kinerja ....................................................................... 41 3.5.2 Komitmen Organisasi ............................................................... 42 3.5.3 Kepuasan Kerja ......................................................................... 43 3.6 Teknik Pengambilan Responden ......................................................... 44 3.7 Teknik Pengolahan dan Analisis Data ................................................ 45 3.7.1 Uji Validitas dan Reliabilitas .................................................... 46 3.7.1.1 Uji Validitas.................................................................. 47
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3.7.1.2 Uji Reliabilitas ............................................................. 48 3.7.2 Analisis Deskriftif .................................................................... 49 3.7.3 Analisis Uji Mann Whitney ..................................................... 49 3.7.4. Analisis Uji Chi-Square ........................................................... 49 3.7.5 Analisis Korelasi Rank-Spearman ........................................... 50 BAB IV. GAMBARAN UMUM ORGANISASI 4.1 Kedudukan, Tugas Pokok dan Fungsi................................................. 54 4.1.1 Kedudukan ................................................................................ 54 4.1.2 Tugas ......................................................................................... 55 4.1.3 Fungsi........................................................................................ 55 4.2 Visi dan Misi ....................................................................................... 58 4.2.1 Visi ............................................................................................ 58 4.2.2 Misi ........................................................................................... 58 4.3 Tujuan dan Sasaran ............................................................................. 59 4.3.1 Tujuan ....................................................................................... 59 4.3.2 Sasaran ...................................................................................... 59 4.4 Kebijakan dan Program ....................................................................... 60 4.4.1 Kebijakan ................................................................................. 60 4.4.2 Program .................................................................................... 60 4.5 Sistem Penilaian Kinerja ..................................................................... 60 BAB V. HASIL DAN PEMBAHASAN 5.1 Uji Validitas dan Reliabilitas Kuesioner ............................................. 63 5.1.1 Uji Validitas Kuesioner............................................................. 63 5.1.2 Uji Reliabilitas Kuesioner ......................................................... 65 5.2 Karakteristik Responden ..................................................................... 66 5.2.1 Karakteristik Responden Berdasarkan Usia.............................. 66 5.2.2 Karakteristik Responden Berdasarkan Masa Kerja .................. 67 5.2.3 Karakteristik Responden Berdasarkan Pendidikan ................... 68 5.2.4 Karakteristik Responden Berdasarkan Status Kepegawaian .... 69 5.2.5 Karakteristik Responden Berdasarkan Golongan ..................... 70 5.2.6 Karakteristik Responden Berdasarkan Jabatan ......................... 70 5.3 Persepsi Responden Terhadap Pelaksanaan Penilaian Kinerja ........... 71 5.3.1 Persyaratan Penilaian Kinerja Yang Efektif ............................. 73 5.3.2 Manfaat dan Tujuan Penilaian Kinerja ..................................... 75 5.3.3 Unsur-Unsur Penilaian Kinerja ................................................. 78 5.4 Persepsi Responden Terhadap Komitmen Organisasi ........................ 81 5.5 Persepsi Responden Terhadap Kepuasan Kerja .................................. 83 5.6 Analisis Hubungan Variabel Penilaian Kinerja dan Sub Variabel Penilaian Kinerja dengan Variabel Komitmen Organisasi dan Variabel Kepuasan Kerja Berdasarkan Faktor-faktor Demografik .... 85 5.6.1 Berdasarkan Usia ...................................................................... 86 5.6.2 Berdasarkan Masa Kerja ........................................................... 87 5.6.3 Berdasarkan Status Kepegawaian ............................................. 88 5.6.4 Berdasarkan Pendidikan............................................................ 90 5.6.5 Berdasarkan Golongan .............................................................. 91 5.6.6 Berdasarkan Jabatan.................................................................. 93
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5.7 Analisis Hubungan Antara Variabel Penilaian Kinerja dengan Variabel Komitmen Organisasi dan Variabel Kepuasan Kerja .......... 94 5.7.1 Hubungan Variabel Penilaian Kinerja dengan Variabel Komitmen Organisasi ................................................ 95 5.7.2 Analisis Hubungan Variabel Penilaian Kinerja dengan Variabel Kepuasan Kerja.......................................................... 97 5.7.3 Analisis Hubungan Variabel Komitmen Organisasi dengan Variabel Kepuasan Kerja.......................................................... 99 5.8 Hubungan Antara Sub Variabel dari Variabel Penilaian Kinerja dengan Variabel Komitmen Organisasi dan Variabel Kepuasan Kerja.................................................................................................... 100 5.9 Prioritas Pengembangan Pelaksanaan Penilaian Kinerja ................... 103 5.10 Implikasi Manajerial ......................................................................... 106 BAB VI. KESIMPULAN DAN SARAN 6.1 Kesimpulan ......................................................................................... 108 6.2 Saran-saran .......................................................................................... 110 6.3 Kelemahan Hasil Penelitian ................................................................ 111
DAFTAR PUSTAKA ...................................................................................... 113 LAMPIRAN ..................................................................................................... 117
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DAFTAR GAMBAR
Halaman Gambar 1. Elemen-elemen Kunci Sistem ........................................................ 13 Gambar 2. Manfaat Penilaian Kinerja .............................................................. 19 Gambar 3. Kerangka Pemikiran ....................................................................... 36 Gambar 4. Struktur Organisasi Sat.Pol.PP ....................................................... 58 Gambar 5. Model Penilaian Kinerja Sat.Pol.PP............................................... 61 Gambar 6. Karakteristik Responden Berdasarkan Usia ................................... 67 Gambar 7. Karakteristik Responden Berdasarkan Masa Kerja ........................ 68 Gambar 8. Karakteristik Responden Berdasarkan Pendidikan ........................ 69 Gambar 9. Karakteristik Responden Berdasarkan Status Kepegawaian .......... 69 Gambar 10. Karakteristik Responden Berdasarkan Golongan ........................ 70
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DAFTAR TABEL
Halaman Tabel 1. Tabel 2. Tabel 3. Tabel 4. Tabel 5. Tabel 6. Tabel 7. Tabel 8. Tabel 9. Tabel 10. Tabel 11. Tabel 12. Tabel 13. Tabel 14. Tabel 15. Tabel 16. Tabel 17. Tabel 18. Tabel 19. Tabel 20. Tabel 21. Tabel 22.
Rekapitulasi Tahunan Daftar Hadir dan Apel ................................ 2 Jenis Data yang Digunakan dan Sumbernya .................................. 40 Index Penilaian kinerja................................................................... 42 Index Komitmen Organisasi .......................................................... 43 Index Kepuasan Kerja .................................................................... 44 Populasi .......................................................................................... 45 Skala Likert dan Bobot Nilai Jawaban Responden ........................ 46 Kategori Penilaian Koefisien Korelasi ........................................... 53 Hasil Uji Validitas Pertanyaan Kuesioner yang diberikan Kepada Responden....................................................... 65 Karakteristik Responden Berdasarkan Jabatan ............................. 71 Persepsi Responden Terhadap Penilaian Kinerja Saat Ini dan Yang Diharapkan Berdasarkan Hasil Uji Mann Whitney ............. 72 Persepsi Responden Terhadap Komitmen Organisasi .................. 82 Persepsi Responden Terhadap Kepuasan Kerja ............................ 83 Hasil Analisis Chi-Square Berdasarkan Faktor Demografik Usia ........................................................................... 86 Hasil Analisis Chi-Square Berdasarkan Faktor Demografik Masa Kerja ................................................................ 87 Hasil Analisis Chi-Square Berdasarkan Faktor Demografik Status Kepegawaian .................................................. 89 Hasil Analisis Chi-Square Berdasarkan Faktor Demografik Tingkat Pendidikan .................................................. 91 Hasil Analisis Chi-Square Berdasarkan Faktor Demografik Golongan .................................................................. 92 Hasil Analisis Chi-Square Berdasarkan Faktor Demografik Jabatan ...................................................................... 93 Hasil Analisis Rank Spearman Antara Penilaian Kinerja dengan Komitmen Organisasi dan Kepuasan Kerja ...................... 95 Hasil Analisis Rank Spearman Antara Sub Variabel Penilaian Kinerja dengan Komitmen Organisasi dan Kepuasan Kerja.......... 100 Prioritas Penilaian Kinerja Berdasarkan Tingkat Korelasi Pada Hubungan Variabel Penilaian Kinerja Saat Ini dengan Komitmen Organisasi dan Kepuasan Kerja ................................. 103
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DAFTAR LAMPIRAN
Halaman Lampiran 1. Kusioner Penelitian...................................................................... 117 Lampiran 2. Uji Validitas dan Reliabilitas Kuesioner .................................... 124 Lampiran 3. Nilai Median ................................................................................ 126 Lampiran 4. Hasil Uji Mann Whitney.............................................................. 129 Lampiran 5. Crosstab dan Chi Square Faktor Demografik .............................. 132
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