DAFTAR ISI Halaman ABSTRAK ....................................................................................................... ....... i KATA PENGANTAR .......................................................................................... ii DAFTAR ISI ......................................................................................................... ..v DAFTAR TABEL .............................................................................................. ... ix DAFTAR GAMBAR..............................................................................................xi DAFTAR GRAFIK ............................................................................................... xii
BAB I PENDAHULUAN 1.1 Latar Belakang ...................................................................................................1 1.2 Perumusan Masalah ...........................................................................................4 1.3 Maksud dan Tujuan Penelitian ...........................................................................5 1.3.1 Maksud penelitian ....................................................................................5 1.3.2 Tujuan Penelitian .....................................................................................5 1.4 Manfaat Penelitian .............................................................................................5 1.5 Kerangka Pemikiran dan Hipotesis Penelitian ...................................................6 1.51 Kerangka Pemikiran ..................................................................................6 1.52 Hipotesis Penelitian...................................................................................8 1.6 Metode Penelitian...............................................................................................8 1.7 Lokasi dan Waktu Penelitian ...........................................................................10 1.7.1 Lokasi Penelitian ....................................................................................10 1.7.2 Waktu Penelitian ....................................................................................10
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BAB II TINJAUAN PUSTAKA 2.1 Definisi dan Pengertian Manajemen............................................... .................11 2.1.1 Definisi Manajemen ...............................................................................11 2.1.2 Fungsi Manajemen .................................................................................12 2.2 Manajemen Sumber Daya Manusia .................................................................14 2.2.1 Pengertian Manajemen Sumber Daya Manusia .....................................14 2.2.2 Fungsi-Fungsi Manajemen Sumber Daya Manusia ...............................15 2.3 Motivasi Kerja Karyawan ................................................................................18 2.3.1 Teori Motivasi ........................................................................................18 2.3.1.1 Teori Kebutuhan maslow ..........................................................20 2.3.1.2 Teori Proses ...............................................................................23 2.3.2 Metode-Metode Motivasi .......................................................................25 2.3.3 Proses Motivasi ......................................................................................25 2.3.4 Jenis-Jenis Motivasi ...............................................................................26 2.3.5 Tujuan Motivasi .....................................................................................27 2.3.6 Model-Model Motivasi ..........................................................................27 2.3.7 Faktor-Faktor Yang mempengaruhi Motivasi........................................28 2.3.8 Pengukuran Motivasi .............................................................................30 2.3.9 Indikator Motivasi ..................................................................................30 2.4 Pengertian Prestasi Kerja................................................ .................................31 2.4.1 Faktor-Faktor Yang Mempengaruhi Prestasi Kerja ...............................32 2.4.2 Penilaian Prestas Kerja ...........................................................................33
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2.4.3 Kegunaan Penilaian Prestasi Kerja ........................................................35 2.4.4 Tujuan Penilaian Prestasi Kerja .............................................................36 2.4.5 Pengaruh Dan Mamfaat Penilaian Prestasi Kerja ..................................37 2.4.5.1 Pengaruh Penilaian Prestasi Kerja .............................................37 2.4.5.2 Mamfaat Penilaian Prestasi Kerja ..............................................38 2.4.6 Metode Penilaian Prestasi Kerja ............................................................39 2.4.7 Kendala Dalam Penilaian Prestasi Kerja................................................41 2.4.8 Indikator-Indikator Prestasi Kerja ..........................................................42 2.5 Hubungan Motivasi Kerja Dengan Prestasi Kerja ...........................................42
BAB III OBJEK DAN METODE PENELITIAN 3.1 Objek Penelitian ..............................................................................................44 3.1.1 Sejarah Singkat ......................................................................................44 3.1.2 Profil Perusahaan ..................................................................................44 3.1.3 Visi Dan Misi .........................................................................................45 3.1.3 Produk Dan Layanan..............................................................................45 3.1.5 Struktur Organisasi ................................................................................53 3.2 Metode Penelitian ...........................................................................................55 3.2.1 Sumber Data...........................................................................................56 3.2.2 Populasi dan Sampel ..............................................................................56 3.2.3 Teknik Pengumpulan Data .....................................................................57 3.2.4 Operasionalisasi Variabel ......................................................................57 3.2.5 Teknik Pengolahan Data ........................................................................60 3.2.6 Uji Validitas dan Reliabilitas .................................................................62
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3.2.7 Uji Hipotesis ..........................................................................................62 BAB IV ANALISIS DATA DAN PEMBAHASAN 4.1 Analisis data ....................................................................................................67 4.1.1 Profil Responden ....................................................................................67 4.1.2 Analisis Deskrptif Data Penelitian .........................................................70 4.1.2.1 Tanggapan Responden Terhadap Variabel Motivasi (X) ...........71 4.1.2.2 Tanggapan Responden Terhadap Variabel Prestasi Kerja (Y) ...78 4.1.3 Uji Validitas dan Reliabilitas .................................................................84 4.1.4 Analisis Inferensial ................................................................................88 4.2 Pembahasan.....................................................................................................91
BAB V KESIMPULAN DAN SARAN 5.1 Kesimpulan ......................................................................................................94 5.2 Saran.................................................................................................................95 DAFTAR PUSTAKA ............................................................................................96 LAMPIRAN-LAMPIRAN
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DAFTAR TABEL Halaman Tabel 3.1 Daftar Harga ...........................................................................................47 Tabel 3.2 Daftar Harga Paket Meeting ...................................................................47 Tabel 3.3 Daftar Harga Paket Training Room .......................................................49 Tabel 3.4 Paket Member Shared Office (Layanan Virtual Office) S28 Professional Office and Cafe .....................................................................................................52 Tabel 3.5 Operasionalisasi Variabel X...................................................................59 Tabel 3.6 Operasionalisasi Variabel Y ..................................................................60 Tabel 3.7 Skala Nilai Perhitungan Jawaban ...........................................................61 Tabel 3.8 Interprestasi Koefisien Korelasi .............................................................65 Tabel 4.1 Interval Kelas Motivasi dan Prestasi ......................................................70 Tabel 4.2. Tanggapan Responden Terhadap Indikator Hubungan Antara Atasan dan Bawahan ..........................................................................................................70 Tabel 4.3 Tanggapan Responden Terhadap Indikator Hubungan Antara Sesama Rekan Kerja............................................................................................................73 Tabel 4.4. Tanggapan Responden Terhadap Indikator Kebijakan Perusahaan......74 Tabel 4.5. Tanggapan Responden Terhadap Indikator Kondisi Kerja...................75 Tabel 4.6. Tanggapan Responden Terhadap Indikator Kompensasi......................76 Tabel 4.7. Tanggapan Responden Terhadap Indikator Kesehatan.........................77 Tabel 4.8. Rekapitulasi Tanggapan Responden Terhadap Variabel Motivasi Kerja (X)..........................................................................................................................78 Tabel 4.9. Tanggapan Responden Terhadap Indikator Kualitas Kerja..................79
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Tabel 4.10. Tanggapan Responden Terhadap Indikator Tanggung Jawab Terhadap Pekerjaan................................................................................................................80 Tabel 4.11. Tanggapan Responden Terhadap Indikator Kerjasama dengan Rekan Kerja.......................................................................................................................81 Tabel 4.12. Tanggapan Responden Terhadap Indikator Orientasi Terhadap Konsumen..............................................................................................................82 Tabel 4.13. Tanggapan Responden Terhadap Indikator Inisiatif Karyawan.........83 Tabel 4.14. Rekapitulasi Tanggapan Responden Terhadap Variabel Prestasi Kerja (Y)..........................................................................................................................84 Tabel 4. 15 Rekap Uji Validitas Variabel Motivasi Kerja.....................................85 Tabel 4.16. Rekap Uji Reabilitas Variabel Motivasi Kerja...................................86 Tabel 4.17. Rekap Uji Validitas Variabel Prestasi Kerja.......................................87 Tabel 4.18. Rekap Uji Reabilitas Variabel Prestasi Kerja....................................87 Tabel 4.19. Hubungan Antara Motivasi Kerja dengan Prestasi Kerja...................88
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DAFTAR GAMBAR Halaman Gambar 2.1 Lima Tingkat Kebutuhan Maslow......................................................21 Gambar 3.1 Struktur Organisasi S28 Professional Office and Cafe ......................55 Gambar 4.1 Kurva Hipotesis ..................................................................................90
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DAFTAR GRAFIK Halaman Grafik 4.1 Karakteristik Responden Berdasarkan Usia .........................................67 Grafik 4.2 Karakteristik Responden Berdasarkan Jenis Kelamin ..........................68 Grafik 4.3 Karakteristik Responden Berdasarkan Pendidikan Terakhir ................68 Grafik 4.4 Karakteristik Responden Berdasarkan Status Karyawan .....................69 Grafik 4.5 Karakteristik Responden Berdasarkan Lama Bekerja ..........................69
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