DAFTAR ISI
ABSTRAKSI......................................................................................................... i KATA PENGANTAR .......................................................................................... iii DAFTAR ISI ......................................................................................................... vi DAFTAR GAMBAR ............................................................................................ x DAFTAR TABEL ................................................................................................ xi DAFTAR LAMPIRAN ........................................................................................ xiii BAB I PENDAHULUAN 1.1.Latar Belakang .................................................................................... .. 1 1.2 Identifikasi Masalah .............................................................................. 2 1.3 Maksud dan Tujuan ............................................................................... 3 1.4 Kegunaan Penelitian .............................................................................. 3 1.5 Kerangka Pemikiran dan Hipotesis ....................................................... 4 1.6 Metode Penelitian .................................................................................. 9 1.7 Lokasi dan Waktu Penelitian ................................................................ 9 BAB II TINJAUAN PUSTAKA 2.1 Pengertian Manajemen .......................................................................... 10 2.2 Pengertian Manajemen Sumber Daya Manusia..................................... 11 2.3 Motivasi ................................................................................................. 15 2.3.1 Teori Motivasi ............................................................................. 17 2.4 Kepuasan Kerja...................................................................................... 19 2.4.1 Pengertian Kepuasan Kerja ......................................................... 19 2.4.2 Teori Kepuasan Kerja ................................................................. 21 2.4.3 Tipe-Tipe Survei Kepuasan Kerja ............................................... 26 BAB III OBJEK DAN METODE PENELITIAN 3.1 Objek Penelitian .................................................................................... 27 3.1.1 Sejarah Singkat PT. Kereta Api Indonesia ......................................... 27
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3.2 Visi dan Misi PT. Kereta Api Indonesia................................................ 30 3.3 Tugas Pokok, Kedudukan, dan Fungsi PT. Kereta Api Indonesia ........ 31 3.3.1 Tugas Pokok PT. Kereta Api Indonesia ...................................... 31 3.3.2 Kedudukan PT. Kereta Api Indonesia ........................................ 31 3.3.3 Fungsi PT. Kereta Api Indonesia ................................................ 32 3.4 Struktur Organisasi dan Uraian Tugas................................................... 32 3.5 Metode Penelitian .................................................................................. 35 3.6 Teknik Pengumpulan Data .................................................................... 35 3.7 Operasionalisasi Variabel ...................................................................... 36 3.8 Populasi dan Sampel Penelitian ............................................................. 39 3.9 Teknik Analisis Data ............................................................................. 40 3.9.1 Uji Validitas ............................................................................... 41 3.9.2 Uji Reliabilitas ........................................................................... 42 3.9.3 Analisis Regresi ......................................................................... 43 3.9.4 Uji Asumsi Klasik ..................................................................... 43 3.9.5 Pengujian Hipotesis.................................................................... 46 3.9.6 Model Regresi ............................................................................ 48 3.9.7 Analisis Korelasi Rank Spearman .............................................. 48 3.9.8 Analisis Koefisien Determinasi ................................................. 50 BAB IV HASIL PENELITIAN DAN PEMBAHASAN 4.1 Profil Responden ................................................................................... 52 4.1.1 Kelompok Responden Berdasarkan Status ................................. 52 4.1.2 Kelompok Responden Berdasarkan Kelompok Usia .................. 53 4.1.3 Kelompok Responden Berdasarkan Lama Bekerja..................... 53 4.1.4 Kelompok Responden Berdasarkan Tingkat Pendidikan ............ 54 4.1.5 Kelompok Responden Berdasarkan Jabatan ............................... 55 4.2 Uji Kelayakan Variabel ......................................................................... 55 4.2.1 Uji Validasi ................................................................................. 55 4.2.2 Uji Reliabilitas ............................................................................ 59 vii
4.3 Paparan Deskripsi Data Hasil Penelitian ............................................... 60 4.3.1 Kelompok Karyawan Pria ........................................................... 60 4.3.1.1 Deskripsi Variabel Faktor Ekstrinsik .............................. 60 4.3.1.2 Deskripsi Variabel Faktor Intrinsik ................................. 62 4.3.1.3 Variabel Faktor Kepuasan Kerja Karyawan Pria ............ 63 4.3.2 Kelompok Karyawan Wanita ...................................................... 64 4.3.2.1 Deskripsi Variabel Faktor Ekstrinsik ............................. 65 4.3.2.2 Deskripsi Variabel Faktor Intrinsik ................................. 66 4.3.2.3 Variabel Faktor Kepuasan Kerja Karyawan wanita ........ 67 4.4 Uji Asumsi Regresi ................................................................................ 69 4.4.1 Normalitas ................................................................................... 69 4.4.2 Heteroskedastisitas ...................................................................... 70 4.4.3 Autokorelasi ................................................................................ 71 4.4.4 Multikolinieritas .......................................................................... 71 4.5 Analisis Kepuasan Kerja Karyawan di PT. KAI ................................... 72 4.5.1 Pengujian Hipotesis..................................................................... 72 4.5.2 Pengujian Hipotesis Parsial ......................................................... 73 4.5.3 Analisis Model Regresi ............................................................... 74 4.5.4 Koefisien Korelasi dan Determinasi ........................................... 75 4.6 Analisis Kepuasan Kerja Karyawan Pria di PT. KAI ........................... 76 4.6.1 Pengujian Hipotesis Silmultan Kelompok Karyawan Pria ......... 76 4.6.2 Pengujian Hipotesis Parsial Kelompok Karyawan Pria .............. 77 4.6.3 Analisis Model Regresi Kelompok Karyawan Pria .................... 78 4.6.4 Koefisien Korelasi dan Determinasi ........................................... 79 4.7 Analisis Kepuasan Kerja Karyawan Wanita di PT. KAI ...................... 80 4.7.1 Pengujian Hipotesis Silmultan Kelompok Karyawan Wanita .... 80 4.7.2 Pengujian Hipotesis Parsial Kelompok Karyawan Wanita ......... 81 4.7.3 Analisis Model Regresi Kelompok Karyawan Wanita ............... 82 4.7.4 Koefisien Determinasi ................................................................. 83 viii
BAB V KESIMPULAN DAN SARAN 5.1 Kesimpulan ............................................................................................ 85 5.2 Saran ...................................................................................................... 86 DAFTAR PUSTAKA LAMPIRAN-LAMPIRAN
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DAFTAR GAMBAR Gambar 1.1
Kerangka Pemikiran ....................................................................... 8
Gambar 2.1
Model Motivasi Content Theory ........................................................ 17
Gambar 2.2
Model Motivasi Process Theory......................................................... 18
Gambar 4.1
Grafik Profil Status Responden .......................................................... 52
Gambar 4.2
Grafik Profil Usia Responden ............................................................ 53
Gambar 4.3
Grafik Profil Lama Bekerja Responden .............................................. 53
Gambar 4.4
Grafik Profil Jabatan Responden ........................................................ 54
Gambar 4.6
Grafik Profil Jabatan Responden ........................................................ 55
Gambar 4.6
Normalitas PP-Plot ......................................................................... 69
Gambar 4.7
Plot ZPRED dan SRESID .............................................................. 70
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DAFTAR TABEL
Tabel 3.1
Variabel Motivasi ........................................................................... 37
Tabel 3.2
Variabel Kepuasan Kerja ............................................................... 38
Tabel 3.3
Skala Likert .................................................................................... 40
Tabel 3.4
Interpretasi Koefisien Korelasi ...................................................... 50
Tabel 4.1
Uji Validitas Responden Wanita Variabel Ekstrinsik .................... 56
Tabel 4.2
Uji Validitas Responden Wanita Variabel Intrinsik....................... 56
Tabel 4.3
Uji Validitas Responden Pria Variabel Ekstrinsik ......................... 57
Tabel 4.4
Uji Validitas Responden Pria Variabel Intrinsik ............................ 57
Tabel 4.5
Uji Validitas Responden Wanita Variabel Kepuasan Kerja .......... 58
Tabel 4.6
Uji Validitas Responden Pria Variabel Kepuasan Kerja................ 58
Tabel 4.7
Indeks Reliabilitas Variabel ........................................................... 59
Tabel 4.8
Descriptive Statistics ...................................................................... 60
Tabel 4.9
Jawaban Faktor Ekstrinsik Responden Pria ................................... 61
Tabel 4.10
Jawaban Faktor Intrinsik Responden Pria ...................................... 62
Tabel 4.11
Jawaban Faktor Kepuasan Kerja Responden Pria.......................... 63
Tabel 4.12
Descriptive Statistics ...................................................................... 64
Tabel 4.13
Jawaban Faktor Ekstrinsik Responden Wanita .............................. 65
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Tabel 4.14
Jawaban Faktor Intrinsik Responden Wanita ................................. 66
Tabel 4.15
Jawaban Faktor Kepuasan Kerja Responden Wanita..................... 68
Tabel 4.16
One-Sample Kolmogorov-Smirnov Test ....................................... 69
Tabel 4.17
Autokorelasi Model........................................................................ 71
Tabel 4.18
Multikolinieritas ............................................................................. 72
Tabel 4.19
Hipotesis Kepuasan Kerja Karyawan di PT. KAI.......................... 72
Tabel 4.20
Pengujian Hipotesis Parsial ............................................................ 73
Tabel 4.21
Analisis Model Regresi .................................................................. 74
Tabel 4.22
Koefisien Korelasi dan Determinasi .............................................. 75
Tabel 4.23
Hipotesis Silmultan Kelompok Karyawan Pria ............................. 76
Tabel 4.24
Hipotesis Parsial Kelompok Karyawan Pria .................................. 77
Tabel 4.25
Analisis Model Regresi Kelompok Karyawan Pria ....................... 78
Tabel 4.26
Koefisien Korelasi dan Determinasi .............................................. 79
Tabel 4.27
Hipotesis Silmultan Kelompok Karyawan Wanita ........................ 80
Tabel 4.28
Hipotesis Parsial Kelompok Karyawan Wanita ............................. 81
Tabel 4.29
Analisis Model Regresi Kelompok Karyawan Wanita .................. 82
Tabel 4.30
Koefisien Determinasi .................................................................... 83
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DAFTAR LAMPIRAN
Lampiran 1
: Kuesioner
Lampiran 2
: Rekapitulasi Jawaban Kuesioner
Lampiran 3
: Hasil Perhitungan SPSS
Lampiran 4
: Surat Survei
Lampiran 5
: Kartu Bimbingan Skripsi
Lampiran 6
: Daftar Riwayat Hidup
Lampiran 7
: Hasil Revisi
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