Automatizace procesů v datových centrech Martin Diviš, CSE, Cisco Systems,

Automatizace procesů v datových centrech Martin Diviš, CSE, Cisco Systems, [email protected] Bratislava, 18. října 2012 © 2011 Cisco and/or its affiliates. All rights reserved.

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• Proč automatizace

• Zpřístupnění služeb koncovým uživatelům • Cisco IT, samoobsluha a automatizace • Automatizace procesů v datovém centru • Cisco CIAC Starter Edition • Shrnutí

© 2011 Cisco and/or its affiliates. All rights reserved.

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• Změnová řízení 78% výpadků je způsobeno chybnou konfigurací

• Znalosti prostředí v hlavách jednotlivců, zejména různé závislosti Change management založen na znalostech jednotlivců IT by rádo automatické vyhodnocení a mapování závislostí Dnešní praxe – manuálně náročná práce mezi různými týmy

• Potíže s nasazováním nových technologií SOA & virtualizace mění zaběhlé modely správy IT postrádá nástroje na dokumentaci a řízení svých nabízených služeb

• Náklady na změnová řízení Změnová řízení představují >60% nákladů na provoz datových center

• Požadavky na compliance Pouze 1 z 10 společností je schopná efektivně měřit soulad s pravidly

• Potřebujeme Procesně řízené datové centrum a IT – nástroje, automatizované procesy, definované manuální postupy Průhlednost nákladů Source: EMC IT Operations Intelligence (formerly Smarts)


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• Capex vs. Opex – 30% vs. 70%

• Opex – 60% in environment management -> 42% of TCO • Hlavní směry realizace úspor Samoobslužný provoz Automatizace procesů

Source - VMware


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„Cloud computing je model, který umožňuje všeobecně a pohodlně dostupný přístup po síti ke sdíleným kapacitám konfigurovatelných výpočetních zdrojů (jako sítím, serverům, datovým úložištím, aplikacím a službám), které mohou být rychle zprovozněny a zpřístupněny s minimálními nároky na správu nebo na komunikaci s poskytovatelem služby. Tento cloudový model má pět povinných charakteristik, tři servisní modely a čtyři modely nasazení.”


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5 povinných charakteristik • On-demand self-service – Uživatel si pořizuje samostatně výpočetní prostředky,

jako jsou servery a datová úložiště, podle svých potřeb automatizovaně bez nutnosti interakce s lidskou obsluhou poskytovatele služby. • Přístup prostřednictvím sítě

Portál

• Měřená služba • Sdružování zdrojů do poolů • Rychlá elasticita


Automatizace, procesy

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End user

IT Admin


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Service Catalog and Self-Service Portal Cisco Cloud Portal

Cisco AS

Desktop Virtualization

Citrix XenDesktop, VMware View

Service Assurance

Zenoss, Watch4net, Nimsoft

Billing

Metratech, Zuora, Aria, Astel

Mediation

Comptel, Nimsoft

Showback / Chargeback

CloudCruser, Apptio

Security and Compliance

nSolution, Hytrust

CMDB

BMC, CA, IBM, HP, Servicenow

Dashboard & Reporting

Apptio (or native portlets)

ITIL Workflow

BMC, CA, IBM, HP, Servicenow

Cisco Process Orchestrator

App Config and Delivery

rPath Puppet CFEngine

Server

Cisco Server Provision


Network

Network Services Manager

Virtualization

VMWare Microsoft Citrix

Storage

EMC NetApp HDS

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PortálITITStorefront Self-Service Standardized Offerings Verifikace nabídky a požadavků

Definice nabídky

Chargeback Nebo Showback

Architecture & IT

Management

Samoobsluha Developers

Schvalování a řízení

Orchestrace dodávky

Policies & Governance

Reportování výsledků

Network

Lifecycle Management


Automatizace a koordinace procesů

Storage Security Ops 10 DR

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• Infrastruktura

• Software

Výpočetní prostředky

Operační systémy

x86, RISC

Instalace / konfigurace

Virtuální počítače – servery, desktopy

Patch management

Datová úložiště

Správa uživatelů Middleware

Replikace, DR

Aplikační servery

Backup

Databázové systémy

Síťová infrastruktura

Message bus

Ethernet

Aplikace

SAN

Email, sjednocené komunikace

Bezpečnost

Obchodní systémy

Aplikační


dostupnost/škálovatelnost

...

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Cisco Enterprise Orchestration Platform


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No Code Setup

Adapter Toolbox

Drag and Drop Activities

Automation Summary Report (next screen)

Approvals and Human Interface

Drag and Drop Logic


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Cisco Confidential

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Cisco Confidential

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• Nabídka služeb

• Vytváření smluv

• Nastavení očekávání

• Forecast

• Správná nabídka v

souladu s obchodní strategií

PORTFOLIO Management

DEMAND Management

• Ekonomika služby • Monitoring a správa

• Lidská řeč

poskytovaných služeb

• Jedna aplikace pro

všechno • Samoobsluha • Orchestrace

• Správa rozpočtu

LIFECYCLE Management

REQUEST Management Service Catalogue

• Zotavení se z chyb u

služeb • Správa “od kolébky do

hrobu”

• Optimalizace dodání

služby


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System

Technology

Services in PROD

Supporting Org

ISM Service Catalog

{home-grown}

Virtual Environment, Anyconnect VPN, SSL Certificate, WebEx Connect, Calling Card, Home Internet Access, Meeting Place, Conf Webex, CUPC, Anti-Spam

SMP (OESE)

EMAN Client Services

{home-grown}

Global eFax, Wireless Text Messaging (ePage), Mobile Voice/Mail/Datacard etc.

SMP (OESE)

Onramp

{home-grown}

(account request services)

SMP (OESE)

PSOM

{home-grown}

CDC/CDE, CEP Portal, Certificate Mgmt, Documentum, JMS Messaging, Business Intelligence, Business Process Mgmt, WSG etc

ATS (OESE)

CCP

{home-grown}

DB Schema Service, ??

ATS (OESE)

CITEIS Gen 2

Cisco newScale

IaaS Services

NDCS

Softracker

{home-grown}

(application download request services)

Client Services (C&C)

ETMS (Emerging technology mgmt system)

{home-grown}

Telepresence, Tandberg, ??

ETG (C&C)

SDC

{home-grown} powered by NMTGXMP

Cisco Services…?

CITS

SOA Service Catalog

{home-grown} powered by NMTGXMP

(SOA web services)

SOA Enablement (CSSD)

Note – partial , representative but not comprehensive list © 2011 Cisco and/or its affiliates. All rights reserved.

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Framework pro poskytování IaaS od Cisco IT jako interní služba Architect it

Architect it

Design it

Design it

Where can we put it?

Kam to můžeme dát?

Procure it Install it

Objednat Instalovat Nakonfigurovat

CITEIS Configure it Secure it

Manuální proces Is it ready?

Automatizace Samoobsluha On-demand

Před CITEIS

Po CITEIS

• Orientace na VM • Ruční zprovoznění • Obtížně kontrolovatelné vytížení

• Orientace na službu • Samoobsluha, automatizace • Elasticita (capacity-on-demand)

• Vysoké náklady na zprovoznění a provoz • Dluhý čas zavádění • Risk chybné konfigurace

• Nižší cena zprovoznění a provozu • Rychlé zavedení • Vyšší dostupnost a spolehlivost


Zabezpečit

Is it ready?

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(CITEIS) – Integrované produkty a služby Služby CITEIS vyžadují integraci následujících produktů a funkcí

CITEIS Hardware • • • • • • • •

UCS Nexus 7000 ACE GSS MDS NAS Storage SAN Storage Catalyst 6500

Software • • • • • • • •


CITEIS Extension

Nexus 1000v Global UCS Manager Virtual Security Gateway (VSG) Service Catalog EMAN VMware ESX Windows Server Linux

Process • • • • •

Zprovoznění Validace požadavků Správa životního cyklu Správa konfigurací a majetku Discovery a audit

Přenos funkčních celků Externí nabídka Sdílený hybridní model

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Rychlost, snížené náklady, produktivita Compute TCO ($/Qtr/OS instance)

Virtualizace> Unified Computing > Cloud

$4,000 $3,500

TCO Fyzický server

$3,000 $2,500

$2,000

TCO VM

$1,500 $1,000 $500 $0 Legacy (rackmount); all physical

Čas dodání

6 - 8 týdnů (ručně)


Legacy; medium virtualization (54%) Current state; 46/54% Legacy/UCS; Target state; 100% UCS/Cloud; 80% 75% Virtualized virtualization

2 - 3 týdnů

15 min VM

(ručně)

(2-9 dnyE2E)

Updated: Q2FY11

15 minut (samoobsluha)

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IT-as-a-Service Vyžaduje nový přístup ke správě

Automation

Samoobslužný portál a orchestrace

On-Demand, Self-Service zprovoznění IT zdrojů

Policy-Based, ModelDriven snižuje TCO

Správa zdrojů infrastruktury Intelligence

Policy-Based Výpočetní kapacita

Policy-Based Síťové prostředí

Snadné na použití, rychle dodaná přidaná hodnota

Flexibility Compute

Network

Storage

Optimalizováno pro Cisco zařízení, doplněk k existujícím IT systémům a nástrojům. © 2011 Cisco and/or its affiliates. All rights reserved.

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Introducing

Snadno použitelný samo-obslužný a administrační portál

Objednávky VM a fyzických serverů s automatickým zprovozněním

Cloud Management and Automation Software for Cisco UCS © 2011 Cisco and/or its affiliates. All rights reserved.

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Cisco Intelligent Automation for Cloud

Přednastavený portál včetně obsahu a pracovních postupů


Poskytování Computeas-a- Service na Cisco UCS

Samoobsluha pro vytváření virtuálních a fyzických strojů

Správa zdojů a jejich spotřeby s kontrolou životních cyklů

Rozšiřitelnost vlastními silami a možnost upgrade na vyšší edice

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• Cisco ATP Partners, Ecosystem Partners

Wk -2

nebo Cisco AS • Zahrnuje:

Wk -1

Wk 1

Wk 2

Wk 3

Wk 4

Wk 5+

Planning

Plánování a projektové řízení Validace předpokladů (prostředí je připravené - Cisco UCS a vCenter)

Strategy and Planning

Instalace

*Kickoff*

Konfigurace Design

Školení administrátorů Tesování a validace Asistence při přechodu do produkce

• Standardní služba

Implementation Validation Deployment *Go-Live*


DRAFT/SUBJECT TO CHANGE/NOT TO BE FURTHER DISTRIBUTED

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Orchestrace VDI - přehled CCP

NS DB

CPO

Cloud Governor DB

TAP

Adapters

Microsoft

Active Directory


Exchange

VMware View

vCenter

XenDesktop

PVS

DDC

View Manager

ESX Hosts

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1 Cisco Service Portal

Service Request

2 XML Request

Microsoft Active Directory

vCenter

VMware Adapter

3 4

AD Adapter

Cisco Process Orchestrator 6

Power Shell

Powershell 5 Power Shell

XenDesktop DDC


4

4

AXL SOAP XenDesktop PVS

Cisco Unified Call Manager

Microsoft Exchange

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VDI Portal Konzument služby

Koncový uživatel

• • •

Vytvořit virtuální desktop Smazat virtuální desktop Nasadit aplikaci


VDI Admin

• • • • •

Vytvořit Desktop Pool Smazat Desktop Pool Přiřadit uživatele k poolu Odstranit uživatele z poolu Modifikovat balíček aplikace

Poskytovatel

Cloud Admin

• Organization onboarding • Organization offboarding

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SAP IT Process Automation by Cisco

The changing SAP landscape Increased SAP Landscape Integration Business Networks No. of users

SAP NetWeaver

User Experience

Enterprise Service Respository

SAP EP 7.0

Spread Sheet

SAP CRM

Siebel

SAP XI

SAP EP 6.0

Web Sphere

SCM

.NET

CRM

ISV Solution

SAP ERP

Home Grown

PLM

SRM

Non-SAP Apps

SAP BW

Manugistics Legacy System

Outlook

Manguistics

SAP R/3

Peoplesoft

Documentum

HR

SAP R/3

Legacy System

2000 © 2012 SAP AG. All rights reserved.

External Web

2007

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Where’s the IT challenge?

60% of all SAP applications have peak operations 78% of all SAP customers face continuous changes in their landscape SAP footprint expands over time Downtime is costly

© 2012 SAP AG. All rights reserved.

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Where’s the business challenge

Meet increasing service demand while stretching IT budgets Eliminate isolated processes and institute overall governance Access changing business contexts and prioritize responses Resolve systematic operational issues that repeatedly cause unplanned downtime


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Why IT process automation? ROI and Cost Savings for IT Process Automation Without IT Process Automation

Total Cost of Ownership

With IT Process Automation

Knowledge in documents

IT Process Automation Lifecycle Integration & Standardization

Setup

Blueprint Configuration Test


Training

Continuous Ivestment

Knowledge in executable process models

Upgrade Projects

42

Mapping business and technical operational processes Business Process Modeling

Transaction

SAP Process Step

SAP Component

Technical Process Modeling

Automated Technical Operational Processes

Knowledge Templates – Manual Execution


Automated IT Processes (SAP and NonSAP)

   

SAP Basis Application Optimization Database, Storage and Network IT Landscape Activities

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SAP IT Process Automation Automation options for SAP solutions SAP Predefined and Configured Content Over 300+ process flows

IT Process Automation Options Option for incident response

Option for IT task automation

Option for SAP Solution Manager

Option for SAP NetWeaver BW and SAP NetWeaver BW Accelerator

Option for SAP HANA

SAP NetWeaver Landscape Virtualization Management

For end-to-end system copy and refresh

Included

IT Landscape Process Activities + Adapters IT Process Automation Client, Database & Server


Optional Optional – currently in rampup

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SAP IT Process Automation by Cisco Key features

Unified Incident Response – automate and integrate the whole incident response process Model IT Corrective Actions – model resolution schemes or resolve issues using predefined methods of support for operational processes Advanced IT Process Reporting – enforce compliance with regulations essential for managing IT operational processes in line with Run SAP and ITIL best practices Visual configuration environment – create reusable flows and build in human input and governance checkpoints using drag-and-drop techniques that reduce the need for scripting


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SAP IT Process Automation by Cisco Return On Investment (ROI)

Value Point

Incident Resolution

Before Automation

With Automation

ROI

High alert volume

Centralized IT knowledge

50% - 90% lower MTTR

Blame storm

Empowered operations

75% knowledge transfer improvement

90+% of alerts and 80+% of compliance tasks automated

70% automated administrative and operational tasks

Reduce Escalations

50%-90% lower MTTR

High risk

Administrative & Quality Checks

Lacks process consistency All manual activities

Downtime


Unplanned downtime and high # of escalations

Integrate with Run SAP operations and procedures

TCO reduction

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• Integrace s dalšími hypervisory

• Integrace s resource-managery (vCD, OpenStack) • Integrace s FlexPod systémem • Multitenancy • Ready-made cloud pro enterprise a SP prostředí


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Automatizace a orchestrace pro IT-as-a-Service Today

Cisco Intelligent Automation for Cloud API

API

Today

Q4CY12

Cisco Unified Computing System Manager

Cisco Network Services Manager

Compute

Network

Storage

Unified Management Partner Ecosystem © 2011 Cisco and/or its affiliates. All rights reserved.

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Co přináší Network Services Manager? Templates & Scripts

Service Module

Service Module

Service Module

Models & Abstractions

Service Module Abstracted Business Model

Manual Scripting Manual Scripting Manual Scripting

Manual Scripting Manual Scripting

Manual Configuration Templates



Compute Storage Network

NSM Abstracted Cloud Operational Model

Abstracted Service/Topology Model

Cloud Technology Pod/Block

Compute

Cloud Technology Pod/Block


Storage Network


Cloud Setup Time: Weeks-Months

Cloud Setup Time: Hours-Days

Výsledek: Satický a neflexibilní

Výsledek: Dynamický


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Bronze Load Balancing 1 VLAN

Silver

Platinum

Multiple VLANs

Multiple VLANs

SLB and SSL Offload

VPN Offload Firewall

System Configuration

SLB and SSL Offload

System Configuration Virtual Firewall and Private VLANs

Shared VMFS and No Data Protection


Virtual Firewall and Private VLANs

Dedicated VMFS and DP Through Snapshots

Virtual Firewall and Private VLANs

Dedicated VMFS , 100% DP, and Cloning

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• Automatizace a samoobslužnost -> vyšší spolehlivost, nižší TCO, procesy • Komplexní automatizace pomocí Cisco Enterprise Orchestrator • Portál, portál, portál • CIAC Starter Edition • Různé způsoby využití


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• Starter Edition – Demo Video

http://www.cisco.com/en/US/partner/prod/collateral/netmgtsw/ps6505/ps11901/ps11869/ ps12436/video_demo.html • CIAC Resources http://www.cisco.com/en/US/partner/products/ps11869/index.html • VMware’s automation value study: http://www.vmware.com/solutions/cost-

savings/index.html


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Děkuji.

What they bought? Accounts?

Cloud

Portal

✔ ✔

UCS

vBlk

Flex

✔

✔

✔

✔ ✔ ✔

✔ ✔ ✔ ✔ ✔ ✔


✔

✔ ✔ ✔

Public Cloud Public Cloud Private Cloud

✔ ✔ ✔

What are they solving for? Public Cloud

✔

✔ ✔

SW only

Private Cloud Private Cloud Govt Cloud

✔ ✔ ✔

Public cloud

Key learnings 1. Differentiation: CIAC really paces the competition around flexibility and ease of use. The ability of customers to get the cloud they envision is key in winning opportunities. 2. CIAC and HW Pull through: Multiple deals shows the great opportunity to further increase the differentiation and stickyness of SW & HW “better together” 3. Offers: CIAC is being purchased to focus on IaaS clouds (private and public), VDI can be huge, need to productize 4. Services: Current mid to large AS engagements suggest need to invest to productize solutions around the starter edition, vBlock and Flexpod, and VMDC architectures

Govt Cloud Private Cloud

Public Cloud Private Cloud Cisco Public

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Winter Release

Core Platform:

Spring Release

Portal

CC&WP 9.3 SP1,SP2

Scheduler

TES 6.0.3

TES 6.1

Orchestrator

CPO 2.3

CPO 2.4 + CPO J

Provisioner

CSP 6.4

CSP 6.5

Q4 CY 11 CIAC Solutions:

CC&WP 10.0

Q1 CY12

Q2 CY12

Q3 CY12

CIAC Starter Edition 3.0

Cisco IA for Cloud

Q4 CY2012 CIAC Starter Edition 3.1/4.0

CIAC Enterprise Edition 3.0 Advanced Networking 3.0 (plug-in)

2.0 EOS Advanced Storage NetApp 3.0 (plug-in)

CIAC Enterprise Edition 3.1/4.0 Advanced Storage EMC 3.1/4.0 (plug-in)

CIAC POD Manager 3.0 Cisco IA for Compute


Cisco IA for Compute 3.0

2.0 EOS

EE 3.0 VMDC DIG 1.0

EE 3.0 VMDC DIG 2.0

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Speaker Name Speaker Title Date


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Insert your question here A B C D


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“

Source Name Placement © 2011 Cisco and/or its affiliates. All rights reserved.

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“For larger statements and quotes, use this slide layout to format the long references in all of your presentations.” Source Name Placement


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• This is an example of a bullet slide This is where all the second level information goes Here is another bullet point Hyperlink: www.cisco.com

• First level bullets are 22 point and use a bullet point Second level bullets are18 pts in size It’s important to keep consistency Use Cisco highlight color when emphasizing words, do not italicize


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• This is an example of a bullet slide that

uses more content than the standard bullet slide will allow This is where all the second level information is placed if you choose to have an outline Here is another bullet point

• First level bullets are 18 point and

use an actual bullet point Second level bullets are 14 pts in size It’s important to keep consistency

• If you are using this type of slide in your

presentation, you are probably creating a document that should be printed and passed out to your audience


• This is an example of a bullet slide that uses more

content than the standard bullet slide will allow This is where all the second level information is placed if you choose to have an outline

Here is another bullet point

• First level bullets are 18 point and use

an actual bullet point Second level bullets are 14 pts in size It’s important to keep consistency

• If you are using this type of slide in your

presentation, you are probably creating a document that should be printed and passed out to your audience

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Manually change font color for a gradient effect Simple text goes here and can wrap to accommodate more lines of information Simple text goes here and can wrap to accommodate more lines of information


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You can use two column grid for laying out slides with more than one message

You can use two column grid for laying out slides with more than one message

Two columns can also be used when comparing two sets of data or information

Two columns can also be used when comparing two sets of data or information

Text color can be manually changed to different shades of color to mimic the gradient effect

Left and right columns can be different colors


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• Sample text placed here to

see how each level of information will be displayed in the final template • If you want to colorize the

text, you can select a new color from the palette to fill it with








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• This is an example of a bullet

slide with a pull quote This is where all the second level information goes This is another bullet point

• First level bullets are 22 point

and use a bullet point Second level bullets are 18 pts in size It’s important to keep consistency Source Information


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Callout This is body text that can further describe this infographic




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Simple text goes here and can wrap to accommodate more lines of information


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• Insert a new slide and apply the Title and Chart layout

• Click the Insert Chart icon, which will bring up a new window • On the left, choose Templates, this will show all the chart

templates saved on your computer • Hold your mouse over the icons to see the title,

and select the appropriate one • Select ok and this will insert your chart

• Edit data as needed


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Series 1

Series 2

Series 3

6 5

4 3 2 1 0

Category 1

Category 2

Category 3

Category 4

Source information is set at 12 points. © 2011 Cisco and/or its affiliates. All rights reserved.

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6

Series 1 Series 2

5

Series 3 Series 4

4

Series 5 Series 6

3

Series 7

2 1 0

Category 1

Category 2

Category 3

Category 4


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Series 1

6

Series 2 Series 3

5

Series 4 Series 5

4

Series 6 Series 7

3 2 1 0

Category 1

Category 2

Category 3

Category 4


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Other X%

Cisco X%

Other X%

Other X% Source information is set at 12 points. © 2011 Cisco and/or its affiliates. All rights reserved.

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Header

Header

Header

Header

Header

Data

500

400

300

200

Data

100

200

300

400

Data

500

400

300

200

Data

100

200

300

400

Data

500

400

300

200

Data

100

200

300

400


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• Copy your presentation and your video to

the root directory of your computer (C:\); this ensures that the path to the linked video is the shortest possible so that PowerPoint can remember it • Open the PowerPoint file • Insert the video: Insert/Movie/Movie

from File. Navigate to the file in your root directory and choose Ok. • (*Note: PowerPoint can only insert

these types of files: wmv, .avi, .mpeg)

• Your video will now be inserted • Right click in the gray area outside

the slide and choose Reset Slide • Save and close your PowerPoint file • Zip the presentation and video file into a zip file • Send that file to the intended recipient

• Recipient will unzip the files (does not have to

be at the root level of their computer). When they open the PowerPoint file, the video should be intact and play correctly

• Choose whether to have the video play

automatically or when clicked


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• Click the photo icon in the middle of the photo placeholder

• Navigate to your image and select • If you are not happy with how the image

looks, resize and crop as needed • Use the transparent white box behind the image placeholder

as a guide for cropping and resizing your image


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Portrait photos can be treated like this with caption text in the upper left hand slide corner.


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Colors

R G B

101 45 137

47 46 126

0 150 214

85 192 225

171 223 240

0 128 65

109 179 68

183 211 51

245 128 37

255 225 79

216 31 40

67 81 83

166 168 171

Gradients


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• The following slides are provided for ending your presentation

• Pick from one of the four closing slides to signify the end of your presentation


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Děkuji.

Automatizace procesů v datových centrech Martin Diviš, CSE, Cisco Systems,

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