MEMPERKOKOH KOMITMEN BERKELANJUTAN EMPOWERING SUSTAINABLE COMMITMENTS

MEMPERKOKOH KOMITMEN BERKELANJUTAN EMPOWERING SUSTAINABLE COMMITMENTS LAPORAN KEBERLANJUTAN 2015, PT DANAREKSA (PERSERO) SUSTAINABILITY REPORT 2015, PT DANAREKSA (PERSERO)

Laporan Keberlanjutan 2015

ME MPER K O K O H KOMITM EN BE RKE L ANJUTAN Keberlanjutan bagi Danareksa adalah upaya konsisten dalam menjaga pertumbuhan usaha yang terus menerus dan pengelolaan risiko yang memadai

Usaha yang berkelanjutan bagi Danareksa bermakna terjadinya hubungan kerja sama produktif dan harmonis dengan segenap pemangku kepentingan dalam memberikan layanan terbaik bagi nasabah dengan senantiasa mempertimbangkan unsur keamanan, kemudahan dan kenyamanan dalam berinvestasi bersama Danareksa. Komitmen keberlanjutan kami wujudkan dengan berbagai usaha yang melingkupi tiga hal utama, yakni ekonomi, lingkungan dan sosial. Khusus dalam pengeja wantahan konsep di atas pada bidang lingkungan hal yang telah dilakukan adalah pengelolaan limbah kertas, optimalisasi pemanfaatan air dan energi, serta melestarikan terumbu karang, dan penanaman Mangrove untuk menjaga keanekaragaman hayati.

Catatan Atas Pernyataan Pernyataan Mengenai Masa Depan Dalam laporan ini mungkin saja terdapat pernyataan terkait rencana, proyeksi, strategi dan tujuan Perseroan tertentu, yang bukan merupakan pernyataan fakta historis dan perlu dipahami sebagai pernyataan mengenai masa depan. Pernyataan mengenai masa depan tergantung pada risiko dan ketidakpastian yang dapat menyebabkan keadaan dan hasil aktual di masa depan berbeda dari yang diharapkan atau diindikasikan. Tidak ada jaminan bahwa hasil yang diantisipasi oleh Perseroan atau diindikasikan oleh pernyataan-pernyataan mengenai masa depan, akan tercapai.

Di tengah ketidakpastian ekonomi dunia dan kondisi Pasar Modal Indonesia selama tahun 2015, Danareksa berhasil membukukan laba bersih sebesar 157,16% dari yang dianggarkan. Terbitnya Laporan Keberlanjutan pertama ini merupakan langkah awal Danareksa dalam memperkokoh komitmen dalam merajut pertumbuhan berkelanjutan. Dengan demikian, laporan tahunan dan laporan keberlanjutan akan saling melengkapi sebagai laporan yang komprehensif bagi seluruh pemangku kepentingan.

D A F TA R IS I

02

27

46

MEMPERKOKOH KOMITMEN BERKELANJUTAN

MENJAGA PERTUMBUHAN EKONOMI NASIONAL [Pengembangan Ekonomi]

PEMANGKU KEPENTINGAN

04-15

Menciptakan Nilai Ekonomi

47

SEKILAS PT DANAREKSA (PERSERO)

31

Menjaga Kepercayaan Nasabah

TATA KELOLA BERKELANJUTAN

28-30

32-33

Menegakkan Kode Etik 16-19

SAMBUTAN DIREKTUR UTAMA

20-21

TINJAUAN KINERJA 2015

48-50 35

MENJAGA BUMI HIJAU [Pengelolaan Lingkungan] 36-38

Meningkatkan Efisiensi 39

Keanekaragaman Hayati 40

22-25

LAPORAN KEBERLANJUTAN PERTAMA

REFERENSI SILANG INDEKS ISI GRI G4 DAN LAPORAN TAHUNAN 2015 51

DAFTAR SINGKATAN DAN ISTILAH

Menangani Limbah 53 41

MENINGKATKAN KOMPETENSI [Peningkatan Kompetensi Sumber Daya Manusia] 42-43

Keberagaman dalam Satu Tujuan 44-45

Berkembang untuk Kemajuan

05

LEMBAR UMPAN-BALIK 55

ENGLISH SECTION


SEKILAS PT DANAR EK SA ( PE R S E R O)

Nama Perusahaan [G4-3]

PT Danareksa (Persero)

Tahun Pendirian

28 Desember 1976

Bidang Usaha [G4-4]

Jasa Keuangan

Kantor Pusat [G4-5]

Gedung Danareksa Jalan Medan Merdeka Selatan 14 Jakarta 10110, Indonesia Telepon : (021) 29-555-777, (021) 29-555-888 Faksimili : (021) 350-1712 website : www.danareksa.com email : [email protected]

Bentuk Legal

Perseroan Terbatas

Kepemilikan Saham [G4-7]

Pemerintah Republik Indonesia, 100%

DANAREKSA | LAPORAN KEBERLANJUTAN 2015

06


S E JA R A H D A N A R E K S A Sejarah PT Danareksa (Persero) tidak lepas dari sejarah Pasar Modal Indonesia yang dimulai sejak 1912, dengan berdirinya Bursa Efek Batavia yang juga merupakan pelopor industri bursa efek di Asia Tenggara. Akibat Perang Dunia ke dua, Bursa Efek Batavia tutup dan dibuka kembali tahun 1952. Tidak berlangsung lama, pada tahun 1958, Bursa Efek Batavia mengalami mati suri akibat minimnya transaksi. Akhirnya bertempat di Gedung Danareksa pada 10 Agustus 1977, Presiden Soeharto meresmikan pembukaan Bursa Efek Jakarta sebagai simbol dimulainya kembali Pasar Modal di Indonesia.

PT Semen Cibinong adalah perusahaan pertama yang diantar PT Danareksa (Persero) ke lantai bursa pada tahun 1977. PT Danareksa (Persero) sekaligus menawarkan “Sertifikat Danareksa Untuk Saham PT Semen Cibinong” seharga Rp10.000,- per sertifikat. Tahun 1992, PT Danareksa (Persero) melakukan restrukturisasi organisasi dengan membentuk tiga Entitas Anak dan PT Danareksa (Persero) sebagai Entitas Induk. Ketiga Entitas Anak tersebut adalah PT Danareksa Sekuritas yang bergerak di bidang penjaminan emisi, penasihat keuangan dan perantara perdagangan efek; PT Danareksa Investment Management bergerak di bidang pengelolaan dana (Reksa Dana) dan PT Danareksa Finance bergerak di bidang pembiayaan.

Pendirian PT Danareksa (Persero) bermula dari hasil keputusan Sidang Dewan Stabilisasi Ekonomi Nasional tanggal 21 Desember 1976. Keputusan tersebut kemudian dituangkan dalam Keputusan Presiden Nomor 52 tahun 1976 tanggal 27 Desember 1976 tentang Pasar Modal. Pada tanggal yang sama, dikeluarkan juga Peraturan Pemerintah Nomor 25 tahun 1976 tentang Penyertaan Modal Negara Republik Indonesia untuk Pendirian Perusahaan Perseroan (Persero) “Dana Reksa”. Selanjutnya pada tanggal 28 Desember 1976, PT Danareksa (Persero) didirikan berdasarkan Akta No.74 Notaris Julian Nimrod Siregar gelar Mangaradja Namora, SH.

PT Danareksa (Persero) didirikan dimulainya Pasar Modal di Indonesia

Seiring perkembangan usaha dan kebutuhan nasabah, PT Danareksa (Persero) pada tahun 2010 mendirikan PT Danareksa Capital, dengan fokus utama pada bidang investasi dan private equity. Pada tahun 2015, PT Danareksa (Persero) telah terdaftar dan diawasi oleh Otoritas Jasa Keuangan (OJK). Sejak didirikan, PT Danareksa (Persero) tidak pernah mengubah nama Perseroan.

Restrukturisasi Organisasi; Peresmian Bursa Efek Jakarta, simbol kebangkitan Pasar Modal di Indonesia PT Danareksa menghantarkan PT Semen Cibinong sebagai perusahaan pertama di lantai bursa

mendirikan 3 Entitas Anak: PT Danareksa Sekuritas, PT Danareksa Investment Management & PT Danareksa Finance

DESEMBER

DESEMBER

AGUSTUS

NOVEMBER

1912

1976

1977

1992

S KA LA OR G A N IS A SI

Danareksa terdaftar dan diawasi oleh Otoritas Jasa Keuangan (OJK) Mendirikan PT Danareksa Capital

2010

2015

[G4-9]

Uraian

Satuan

2015

2014

2013

Jumlah Pegawai

Orang

378

378

377

Jumlah Kantor Cabang

Unit

34

34

40

Jumlah Pendapatan

Rp Juta

602.193

607.225

378.446

Laba Bersih

Rp Juta

78.647

77.268

23.089

Jumlah Kewajiban

Rp Juta

2.469.737

2.709.447

1.888.530

Jumlah Ekuitas

Rp Juta

1.249.597

3.454.385

2.532.527

07



PR O DUK DAN JASA [G4-8] PT Danareksa (Persero) adalah entitas induk dari empat perusahaan penyedia jasa keuangan di bidang pasar modal di Indonesia, dengan beragam produk dan layanan, seperti: jasa penjaminan emisi efek (saham dan obligasi), jasa penasihat keuangan, jasa perantara perdagangan efek, pengelolaan investasi, jasa pembiayaan, serta investasi langsung dan private equity. Dalam memasarkan produk dan layanan tersebut, Danareksa senantiasa menyampaikan informasi produk yang andal dan terpercaya, beserta risiko yang mungkin timbul, menjaga mutu produk sesuai regulasi, melakukan pertemuan dengan nasabah serta memastikan kepuasan nasabah.

Entitas Utama

Produk dan Jasa


Riset Ekonomi Makro Pembiayaan (Direct Financing) Lindung Nilai (Hedging)

Entitas Anak

Produk dan Jasa Penjamin Emisi Efek Saham Penjamin Emisi Efek Surat Hutang Penasihat Keuangan

PT Danareksa Sekuritas

Perantara Perdagangan Efek Saham Perantara Perdagangan Efek Surat Hutang Riset Saham Riset Surat Hutang Pembiayaan Nasabah Produk Reksa Dana Danareksa Pendapatan Utama II Danareksa Melati Pendapatan Tetap Danareksa Melati Pendapatan Tetap II Danareksa Melati Pendapatan Tetap V Danareksa Gebyar Indonesia II Danareksa Pendapatan Prima Plus Danareksa Melati Pendapatan Utama Danareksa Melati Dollar Danareksa Melati Premium Dollar Danareksa Melati Platinum Dollar AS

PT Danareksa Investment Management (DIM)

Danareksa Gebyar Dana Likuid Danareksa Seruni Pasar Uang II Danareksa Seruni Pasar Uang III Danareksa Gebyar Likuid II Danareksa Seruni Pasar Uang V Danareksa Pendapatan Utama Syariah Danareksa Seruni Pasar Uang USD Danareksa Seruni Pasar Uang USD II Danareksa Proteksi XVI Dollar AS Danareksa Proteksi Stabil Danareksa Proteksi XVIII Danareksa Global Gebyar II Danareksa Mawar Danareksa Mawar Fokus 10 Danareksa Mawar Konsumer 10 Danareksa Mawar Komoditas 10


08


Entitas Anak

Produk dan Jasa Danareksa Mawar Rotasi Strategis Danareksa Syariah Saham Danareksa Anggrek Fleksibel Danareksa Pharma I 2013 Danareksa Syariah Berimbang Danareksa Proteksi Dinamis Fleksibel Danareksa Proteksi Melati Optima XIX Danareksa Proteksi Pendapatan Maxima IV Danareksa Proteksi Pendapatan Maxima V Danareksa Multisectoral Fund Danareksa Proteksi IV Danareksa Proteksi Prima II Danareksa Indeks Syariah Danareksa Investa Fleksi I Danareksa Investa Fleksi IV Danareksa Proteksi Danareksa Proteksi Danareksa Proteksi Pendapatan Maxima VI Danareksa BUMN Fund 2013 Infrastruktur 3 Danareksa Proteksi III Danareksa Proteksi Melati Optima Dollar AS

PT Danareksa Investment Management (DIM) continued

Danareksa Proteksi VII Danareksa Proteksi VIII Danareksa BUMN Fund 2014 Infrastruktur 4 Danareksa Proteksi Syariah I Danareksa Proteksi Syariah II Danareksa Proteksi V Danareksa Proteksi X Danareksa Proteksi XI Danareksa Proteksi XII Danareksa Proteksi XIII Danareksa Proteksi XVI Dollar AS Danareksa Proteksi XVII Danareksa BUMN Fund 2014 Properti 1 Danareksa Investa Fleksi VI Danareksa Investa Optima Danareksa Investa Obligasi Dollar Danareksa Dana Strategis Produk Kontrak Investasi Kolektif – Efek Beragun Aset (KIK-EBA) Danareksa DSMF1- Certificate Class A & B Danareksa DSMF2- Certificate Class A & B Danareksa KIK EBA DBTN -01 Danareksa KIK EBA DBTN -02 Danareksa KIK EBA DBTN -03 Danareksa KIK EBA DBTN -04

PT Danareksa Finance

Sewa Guna Usaha dan Anjak Piutang Direct Investment

PT Danareksa Capital

Fund Creation Financial Advisory Private Equity

09



Kantor Pusat Kantor Cabang / Kemitraan

W I L AYA H K E R JA Kantor Pusat

[G4-5, G4-6]

Jakarta Jumlah SID / Gerai

Kantor Cabang

7

Jabodetabek

2

Malang

2

Bandung

2

Makassar

5

Yogyakarta

2

Surakarta

3

Semarang

2

Medan

1

Palembang

1

Surabaya

1

Salatiga

Jumlah Kantor

Kantor Kemitraan

Lokasi

Lokasi

1

Balikpapan

1

Denpasar

1

BSD-Tangerang

1

Bekasi

1

Depok


10


KEANGGOTAAN PADA ASOSIASI PROFESI [G4-16] Nama Organisasi

Status

Asosiasi Pengelola Reksa Dana Indonesia

Anggota1

Asosiasi Wakil Perantara Pedagang Efek Indonesia

Anggota

Asosiasi Perusahaan Efek Indonesia

Anggota

Asosiasi Perusahaan Pembiayaan Indonesia

Anggota

Indonesia Securities Investor Protection Fund

Anggota

Kliring Penjaminan Efek Indonesia

Anggota2

Indonesian Corporate Secretary Association

Anggota

Ikatan Komite Audit Indonesia

Anggota

Kustodian Sentral Efek Indonesia

Anggota3

Anggota merangkap Wakil Ketua Bidang Pengembangan Organisasi dan Infrastruktur Anggota merangkap Komisaris dan Ketua Komite Audit 3 Anggota Komite Kerja Bidang Peraturan 1 2

11



P R O F I L PE G AWA I

[G4-10]

Hingga akhir tahun 2015, pegawai Perseroan berjumlah 378 orang. Mereka terdiri dari 342 pegawai tetap dan 36 pegawai tidak tetap. Penempatan mereka tersebar di Kantor Pusat Jakarta, kantor cabang-kantor cabang di daerah, serta anak perusahaan.

Selain pegawai tetap dan pegawai tidak tetap, PT Danareksa (Persero) juga mempekerjakan pegawai alihdaya, yang dikelola oleh PT Reksasentosa Dinamika (PT RSD). Laporan ini tidak menyertakan informasi terkait dengan pegawai alihdaya.

Jumlah Pegawai Berdasarkan Status dan Gender [G4-10] Status Kepegawaian

Pegawai Tetap Pegawai Tidak Tetap

2015

2014

2013

Pria

Wanita

Pria

Wanita

Pria

Wanita

188

154

189

155

203

143

19

17

16

17

15

16

Jumlah

378

377

377

Jumlah Pegawai Tetap Berdasarkan Kelompok Usia dan Gender [G4-10] Kelompok Usia

2015 Pria

2014

Wanita

Pria

2013

Wanita

Pria

Wanita

< 20

0

0

0

0

0

0

21 - 30

37

44

31

47

32

43

31 - 40

48

50

58

45

59

39

41 - 50

79

51

81

51

90

49

> 51

24

9

19

12

22

12

Jumlah


342

344

12

346


Jumlah Pegawai Tetap Berdasarkan Penempatan dan Gender [G4-10] Lokasi Penempatan

2015 Pria

Kantor Pusat (Holding) Kantor Pusat (Anak Perusahaan) Kantor Cabang

2014

Wanita

Pria

2013

Wanita

Pria

Wanita

46

52

48

48

51

44

132

82

130

84

138

79

10

20

11

23

14

20

Jumlah

344

342

346

Jumlah Pegawai Tetap Berdasarkan Tingkat Jabatan dan Gender Tingkat Jabatan

2015 Pria

[G4-10]

2014

Wanita

Pria

2013

Wanita

Pria

Wanita

2

0

4

0

7

0

Vice President (VP)

14

12

15

10

22

7

Assistant Vice President (AVP)

47

20

46

20

46

20

Manager

50

44

51

43

44

37

Assistant Manager

54

46

50

49

60

44

Associate

21

32

23

33

24

35

Senior Vice President (SVP)

342

Jumlah

344

13

346



R A N TA I PA S OK A N

Perseroan didukung oleh keberadaan 29 Sentra Investasi Danareksa (SID) atau Gerai yang berlokasi di 11 kota di seluruh Indonesia dan 5 outlet milik mitra PErusahaan EFek non Anggota Bursa (PE non AB). Keberadaan SID dan Gerai ini bersifat mendukung operasional Perseroan di masingmasing daerah, terutama dalam memasarkan produk dan layanan Danareksa, serta menjadi point of contact pertama – sekiranya nasabah memerlukan bantuan dengan produk dan layanan Danareksa, di samping Call Center.

S E RT I F I KA S I

PERUBAHAN ORGANISASI

[G4-12]

Kegiatan operasional di Kantor Pusat didukung oleh adanya keberadaan perusahaan rekanan. Masing masing perusahaan rekanan melaksanakan suatu layanan pekerjaan tertentu, di antaranya jasa perawatan, kebersihan gedung dan jasa pengamanan. Untuk perusahaan jasa pengamanan, Perseroan memastikan 28 (dua puluh delapan) petugas keamanan yang ditempatkan di Kantor Pusat, serta 3 (tiga) orang lagi yang masing-masing ditempatkan di SID Pondok Indah, Mangga Dua dan Kelapa Gading Jakarta, telah memiliki sertifikat dari Kepolisian Negara Republik Indonesia (Polri). Hal ini untuk menjamin bahwa setiap petugas keamanan telah memahami hak asasi manusia dan dapat melaksanakan tugasnya dengan tanggung jawab, serta beretika dalam mengamankan aset Perseroan. [G4-HR7]

[G4-13]

Sampai dengan akhir tahun 2015 Perseroan melakukan perubahan struktur organisasi yang berkaitan dengan aktivitas pengembangan usaha. Perubahan tersebut adalah penambahan Divisi Business Planning and Change Management, yang diperlukan khususnya untuk turut menyusun haluan Perusahaan dan mengoptimalkan sistem yang telah ada saat ini.

[G4-15]

Nama Sertifikasi

Tahun Perolehan

Masa Berlaku

ISO 9001-2008 Penerapan Sistem Manajemen Mutu pada PT Danareksa Sekuritas

2014

2017

ISO 9001-2008 Penerapan Sistem Manajemen Mutu pada PT Danareksa Investment Management

2014

2017


14


VISI

[G4-56]

Menjadi perusahaan pilihan utama dan terpercaya di bidang jasa keuangan

MIS I

[G4-56]

1. Menyediakan beragam produk dan layanan terbaik untuk memenuhi kebutuhan nasabah. 2. Memberikan solusi melalui pemahaman kebutuhan dan sinergi dengan nasabah. 3. Menjadi perusahaan idaman sebagai tempat bekerja. 4. Memberikan nilai tambah yang optimal bagi seluruh pemangku kepentingan. Dasar Penetapan Visi dan Misi Perusahaan: SK Direksi No. KD-38/027/DIR tertanggal 29 Agustus 2014 Visi dan Misi telah mendapatkan persetujuan Menteri Badan Usaha Milik Negara (BUMN) berdasarkan surat No: S-125/MBU/2014 pada tanggal 11 Maret 2014 tentang Pengesahan Rencana Jangka Panjang Perusahaan (RJPP) PT Danareksa (Persero) Tahun 2014 - 2018. Sosialisasi Visi, Misi dan Budaya Perusahaan dilakukan di antaranya dengan cara penayangan informasi tersebut melalui website Perusahaan, surat elektronik / email, poster dan temu muka pada saat gathering karyawan.

B U D AYA - TATA NILAI

[G4-56]

Integritas

Insan Danareksa dituntut untuk menjunjung tinggi etika, baik dalam menjalankan tugasnya bagi Perusahaan maupun kehidupan pribadinya.

Kewajaran

Danareksa akan berupaya bertindak adil dan wajar (fair) kepada Pemegang Saham, insan Danareksa dan Nasabah.

Keahlian

Penanganan Nasabah akan dilakukan oleh Insan Danareksa yang sudah terbukti ahli dalam bidang yang dikelolanya. Keahlian ini menghasilkan layanan yang cepat dan tepat, sesuai keinginan Nasabah dan dengan tanpa mengabaikan kepatuhan pada peraturan perundang-undangan yang berlaku.

Transparansi

Danareksa menjamin pengungkapan informasi materiil dan relevan mengenai kinerja, kondisi keuangan dan informasi lainnya secara jelas, memadai dan tepat waktu, serta mudah diakses oleh pemangku kepentingan sesuai dengan haknya. Prinsip keterbukaan ini tidak mengurangi kewajiban untuk melindungi informasi rahasia mengenai Danareksa dan Nasabah sesuai dengan peraturan perundang-undangan yang berlaku.

Dasar Penetapan Budaya Perusahaan : Keputusan Direksi No: KD-38/027/DIR tertanggal 29 Agustus 2014 Tentang Kode Etik Danareksa.

15



S T R U K T UR O R G A N ISA SI

[G4-34]

Pemegang Saham

Dewan Komisaris Komite Audit Direktur Utama Heru D. Adhiningrat Komite Pengelolaan Risiko Komite Human Capital Komite Teknologi Informasi Komite Asset Liability

Direktur Bondan Pristiwandana

Direktur Hoesen

Direktur Marciano H. Herman

Risk Man. & SOP RAM Irwan S. Utama

Chief Economist Kahlil Rowter

Proprietary Setiawan Q. Putera

Accounting & Financial Control Ahmad Fauzi

Corporate Secretary Fattah Hidayat

Direct Financing Hasan

Internal Audit Arini Imamawati

Institutional Coverage Origination Upik Susiyawati

Human Capital A.Pawitra Indriati

Business Development & Change Management (vacant) Treasury Rika Muzni Legal & Asset Recovery Lukman Nur Azis

Economic Research Damhuri Nasution

General Affairs Jenny

Compliance Dewi Mulyanti

Trasury, Prop, Finance Ops R. Maman S. Juniawan Purchasing & Procurement Erdian


Pemegang Saham

PT Danareksa Investment Management

Dewan Komisaris dan Komite di bawah Dewan Komisaris



Direksi dan Komite di bawah Direksi

16


Kepala Divisi

Entitas Anak


17



Heru D. Adhiningrat Direktur Utama PT Danareksa (Persero)

Keberadaan Laporan ini melengkapi Laporan Tahunan 2015 PT Danareksa (Persero), yang berisi informasi terkait pemenuhan aspekaspek keberlanjutan yaitu kinerja ekonomi, kinerja lingkungan dan kinerja sosial. DANAREKSA | LAPORAN KEBERLANJUTAN 2015

18


S AMBUTAN D IREKT UR UTAM A

[G4-1] [G4-2]

Para pemangku kepentingan yang terhormat,

Menjaga Pertumbuhan Usaha

Dengan memanjatkan puji dan syukur ke hadirat Allah SWT, Tuhan Yang Maha Esa, yan atas rahmat dan karunia-Nya, Danareksa telah dapat menyusun dan menerbitkan Laporan Keberlanjutan pertama untuk tahun 2015. Keberadaan Laporan ini melengkapi Laporan Tahunan 2015 PT Danareksa (Persero), yang berisi informasi terkait pemenuhan aspek-aspek keberlanjutan yaitu kinerja ekonomi, kinerja lingkungan dan kinerja sosial.

Kinerja ekonomi Perseroan selama tahun 2015 menghadapi banyak faktor eksternal yang dinamis, yakni perlambatan pertumbuhan ekonomi dan ekonomi dunia yang masih dilanda krisis. Pada kondisi demikian, maka menjaga loyalitas nasabah sambil terus mendapatkan kepercayaan dari nasabah baru sangatlah penting. Berbagai strategi harus ditetapkan seiring berkembangnya iklim investasi yang dinamis. Perseroan selalu berkomitmen untuk melindungi kepentingan nasabah dalam berinvestasi, termasuk perlindungan data nasabah. Danareksa memastikan bahwa semua produk dan layanan yang diterbitkan selalu dilengkapi dengan informasi dan dukungan yang memadai, guna membantu nasabah memahami setiap fitur dan manfaat serta risiko dari produk-produk tersebut. Perseroan juga terus berupaya meningkatkan pelayanan kepada nasabah melalui penyelenggaraan survei untuk mengetahui tingkat kepuasan maupun untuk mendapatkan masukan dan aspirasi nasabah.

Indeks Kepuasan Nasabah

82,10

Survei ini secara periodik dilakukan oleh pihak ke tiga independen, dan terakhir diadakan pada tahun 2015 dengan skor 82,10 yang berarti Puas. Dari hasil survei ini diketahui bahwa aspek Layanan menjadi keunggulan Danareksa, namun demikian Produk menjadi aspek yang harus ditingkatkan. Hal ini menjadi tantangan mengingat kian ketatnya persaingan di industri keuangan khususnya Pasar Modal Indonesia.

Semangat kepeloporan yang telah dan terus dilakukan selama ini, termasuk dalam penerbitan Reksa Dana pertama di Indonesia; Reksa Dana berbasis Syariah maupun Reksa Dana berdenominasi dolar Amerika Serikat. Beragam produk dan jasa yang tersedia disesuaikan dengan tujuan investasi dari tujuan yang berbeda-beda dari setiap nasabah.

Menjaga Kelestarian Lingkungan Isu pelestarian lingkungan termasuk fenomena pemanasan global telah menjadi keprihatinan di seluruh dunia. Sektor industri serta kegiatan usaha dituntut memberikan kontribusi positif untuk mengurangi pemanasan global dan menjaga kelestarian lingkungan. Hal ini juga berlaku bagi bidang usaha jasa layanan keuangan, yang menjadi bisnis utama PT Danareksa (Persero). Sebagai sebuah BUMN, Danareksa aktif menjadi agen penjual produkproduk investasi negara, seperti obligasi ritel (ORI), Sukuk Ritel, SBR (Savings Bond Retail) dan sebagainya, yang mana hasil dari investasi ini selain untuk membantu memperkuat APBN juga dipergunakan untuk tujuan pelestarian lingkungan hidup dan pendidikan. Di samping itu, Perseroan turut menjaga kelestarian lingkungan melalui kebijakan dalam mengurangi volume limbah, yang sebagain besar berbentuk kertas. Danareksa turut pula menjaga keanekaragaman hayati di nusantara, dengan penanaman bibit terumbu karang, penanaman Pohon Bakau (Mangrove) dan pembibitan Sengon Laut.

Pengelolaan produk dan layanan Danareksa dilakukan dengan mengedepankan nasabah.

19



Membangun Kesejahteraan Bersama Danareksa aktif berkontribusi dalam mendukung upaya Pemerintah dalam meningkatkan kesejahteraan masyarakat melalui programprogramnya. Sejak tahun 1992, Perseroan telah melaksanakan Program Kemitraan dan Bina Lingkungan (PKBL), serta kegiatan tanggung jawab sosial perusahaan (corporate social responsibility atau CSR).

Total Biaya untuk Program Kemitraan

Rp1,8miliar Total Biaya untuk Kegiatan Bina Lingkungan

Rp697,55juta

Total biaya untuk Program Kemitraan pada tahun 2015 mencapai Rp1,8 miliar dengan jumlah penerima manfaat 55 mitra binaan yang merupakan pelaku usaha mikro, kecil, dan menengah (UMKM). Adapun besaran biaya untuk kegiatan Bina Lingkungan sebesar Rp697,55 juta. Sampai akhir tahun 2015 Perseroan telah merealisasikan dana CSR sebesar Rp528,97 juta. Dana tersebut digunakan untuk membiayai berbagai program kegiatan, yang ditujukan untuk mendorong kemandirian ekonomi dan peningkatan kesejahteraan masyarakat. Perseroan juga memperhatikan kesejahteraan pegawai. Perseroan memberikan perlakuan yang setara kepada pegawai untuk berkarir dan melaksanakan tugasnya secara profesional tanpa diskriminasi berdasarkan jender, agama, suku atau kekurangan fisik.

Realisasi Biaya Corporate Social Responsibility

Rp528,97juta DANAREKSA | LAPORAN KEBERLANJUTAN 2015

20

Komitmen Untuk Keberlanjutan Masa Mendatang Di masa mendatang, tuntutan pada pemenuhan aspek-aspek keberlanjutan menjadi hal yang tidak dapat ditawar lagi oleh seluruh pelaku usaha. Keputusan Pemerintah Indonesia untuk ikut mendukung pencapaian dari Tujuan Pembangunan yang Berkelanjutan (Sustainable Development Goals atau SDG), menegaskan pentingnya Perseroan dalam upaya menyikapi berkembangnya isu-isu keberlanjutan di masa mendatang. Tentu tidaklah mudah mewujudkan hal tersebut, mengingat kegiatan jasa layanan keuangan tidak memberikan pengaruh langsung atas banyaknya isu keberlanjutan yang berkembang. Perseroan dapat menjadikan isu keberlanjutan sebagai tantangan sekaligus peluang bagi pengembangan usaha.


Dari kiri ke kanan: Bondan Pristiwandana, Marciano H. Herman, Heru D. Adhiningrat, Hoesen

Penutup Direksi memberikan apresiasi kepada segenap pemangku kepentingan yang telah memberikan dukungan bagi pencapaian Perseroan selama tahun 2015. Direksi juga mengajak semua pemangku kepentingan untuk memperkuat kerjasama dan meningkatkan iklim investasi yang bersih, sehat dan berdaya manfaat. Dengan demikian, komitmen untuk mendukung tercapainya pembangunan yang berkelanjutan akan dapat terwujud.

Jakarta, April 2016

Heru D. Adhiningrat Direktur Utama

21


CAPAIAN 2015

T INJAUAN K I NER JA 2 015

KI N E R JA EK ON O MI

[G4-EC1]

Uraian

Satuan

2015

2014

2013

Pendapatan Usaha

Rp Juta

602.193

607.225

378.446

Laba Usaha

Rp Juta

104.464

117.672

43.312

Pendapatan Komprehensif Lain

Rp Juta

504.659

96.026

(5.250)

Laba Komprehensif

Rp Juta

78.675

77.360

23.089

2015

2014

2013

KI N E R JA LIN G K U N G A N Uraian

Satuan

Pemakaian Air

m3

24.555

23.095

17.238

Pemakaian Kertas

Rim

3.096

3.612

3.096

Pemakaian Listrik

KWh

52.074

49.725

47.042

Uraian

Lokasi

Penanaman Terumbu Karang

Pulau Badul, Banten 4.000 bibit

Kerjasama dengan WWF (World Wildlife Fund)

Penanaman Mangrove

Kepulauan Seribu

40.000 batang Luas Area 1 Ha

Kerjasama dengan kelompok “Transformasi Hijau”

Penanaman Sengon Laut (Albizia chinensis)

Gunung Kidul, Yogyakarta

25.000 pohon

Kerjasama dengan SMEDC UGM (Small & Medium Enterprise Development Center, Universitas Gadjah Mada)


Jumlah

22

Keterangan

CAPAIAN 2015

KI N E R JA S OS IA L Program Kemitraan Uraian

Satuan

Jumlah Mitra Binaan

2015

2014

2013

Unit

55

36

41

Akumulasi Jumlah Mitra Binaan

Unit

1.346

1.291

1.255

Realisasi Dana Tersalur

Rp

1.815.000.000

1.173.000.000

1.205.000.000

Akumulasi Realisasi Dana Tersalur

Rp

26.960.000.000

25.145.000.000

23.972.000.000

2015

2014

2013

Jumlah Dana (Rp)

Jumlah Dana (Rp)

Program Bina Lingkungan Uraian

Jumlah Dana (Rp)

Pendidikan

15.000.000

0

8.328.281

Kesehatan

115.000.000

20.000.000

0

Lingkungan

80.298.750

75.000.000

0

Infrastruktur

195.000.000

182.500.000

0

0

0

0

20.000.000

0

0

Pelatihan, pemagangan, pemasaran, promosi yang terkait dengan program kemitraan

272.250.000

0

0

Jumlah

697.548.750

277.500.000

8.328.281

Pemberdayaan Masyarakat Bencana Alam

Ketenagakerjaan dan K3 Uraian

Satuan

2015

2014

2013

Jumlah Pegawai

Orang

378

378

377

Peristiwa Kecelakaan Kerja

Unit

0

0

0

2015

2014

2013

82,10

78,10

76,09

Perlindungan Nasabah (Customer Satisfaction Index) Uraian

Satuan


%

23



LAPOR AN KEBER L ANJUTAN P ERTAM A PT Danareksa (Persero) menerbitkan Laporan Keberlanjutan 2015 untuk pertama kali, yang diterbitkan bersama dan melengkapi Laporan Tahunan 2015. Kedua laporan ini digunakan sebagai materi dalam rapat umum pemegang saham (RUPS) tahun 2016. Periode pelaporan mencakup kinerja keberlanjutan Perseroan dalam jangka waktu 1 Januari hingga 31 Desember 2015, meliputi aspek ekonomi, lingkungan dan sosial. [G4-28] [G4-29]

Seluruh informasi dalam pelaporan berasal dari Kantor Pusat Perseroan. Tidak ada informasi dari kantor cabang. Demikian pula, laporan keuangan bersifat konsolidasian yang mencakup seluruh kinerja ekonomi semua Entitas Anak.

Perseroan akan menerbitkan Laporan Keberlanjutan setiap tahun, bersamaan dengan penerbitan Laporan Tahunan. [G4-17] [G4-30]

P E NENTUAN ASPEK M ATERIALITAS [G4-18] [G4-19] [G4-20] [G4-21] [G4-23]

Aspek materialitas dalam Laporan ini ditentukan berdasarkan hasil focus group discussion (FGD) tim internal Perseroan pada 2 Maret 2015 di Kantor Pusat Jakarta. Tim internal Perseroan dipimpin oleh Sekretaris Perusahaan sebagai pejabat Perseroan yang diberi wewenang dalam penyusunan Laporan Keberlanjutan. Hasil FGD tim internal dipadukan dengan penilaian pihak eksternal sebanyak 6 orang yang masing-masing mewakili media massa, nasabah, dan pengamat industri keuangan. Dari proses tersebut diperoleh lima aspek materialitas dalam kategori ‘tinggi’ dan dua aspek dalam kategori ‘sedang’, yang menjadi isi dan informasi utama dalam Laporan Keberlanjutan 2015. Tidak ada pernyataan ulang atas perubahan aspek material maupun batasan laporan, mengingat Laporan ini merupakan yang pertama bagi Perseroan.


24


Aspek Material Tingkat Material

Kategori

Aspek Material

Topik Keberlanjutan

Tinggi

Ekonomi

Kinerja Ekonomi

Nilai Ekonomi Dampak Ekonomi Tidak Langsung

Lingkungan

Air

Pemakaian Air Pengelolaan Air Bekas Pakai

Sosial

Perlindungan Nasabah

Informasi Produk Kepuasan Nasabah Perlindungan Nasabah & Keamanan Data

Sedang

Kemasyarakatan

Antikorupsi

Pelatihan

Pendidikan dan Pelatihan Karyawan

Lingkungan

Energi

Penghematan Energi

Sosial

Ketenagakerjaan

Fasilitas Bagi Pegawai

Batasan Aspek Material [G4-20] [G4-21] [G4-23] Aspek Material

Lingkup Pelaporan Kantor Pusat Jakarta

Dampak Pada Pemangku Kepentingan

Kantor Cabang

Kinerja Ekonomi

Pemerintah Nasabah Regulator PT PEFINDO Karyawan

Air

Pemerintah Masyarakat Karyawan

Perlindungan Nasabah

Nasabah Regulator

Kemasyarakatan

Pemerintah Masyarakat

Pelatihan

Karyawan Nasabah

Energi

Pemerintah Karyawan

Ketenagakerjaan

Karyawan

25



TA H A PA N P E N EN TU A N ISI LAPORAN Penetapan isi Laporan didasarkan pada Pedoman Penulisan Laporan Keberlanjutan (Sustainability Reporting Guidelines) GRI G4. Pada saat FGD, dilakukan: Pertama, mengidentifikasi aspek-aspek keberlanjutan yang relevan dengan karakteristik bisnis Perseroan dan menentukan batasan ruang lingkup (boundary) masing-masing aspek. Kedua, membuat prioritas atas aspek-aspek keberlanjutan yang akan dilaporkan. Ketiga, melakukan validasi atas aspek material yang telah menjadi prioritas tersebut. Validasi mendapat pengesahan dari Direksi, selaku pejabat tata kelola Perseroan yang bertanggung jawab atas penyusunan dan penerbitan laporan ini. [G4-48] Keempat, memperhatikan saran dari pemangku kepentingan untuk digunakan sebagai pertimbangan dalam menentukan konten laporan tahun selanjutnya, sesuai dengan prinsip keterlibatan pemangku kepentingan.

Tahapan Penentuan Isi Laporan

LANGKAH 2

LANGKAH 1

IDENTIFIKASI Konteks Keberlanjutan

LANGKAH 3

PRIORITASI

VALIDASI

Materialitas

Kelengkapan

Pelibatan Pemangku Kepentingan

LANGKAH 4

TELAAH

Topik >> Aspek >> Pengungkapan Pendekatan Manajemen + Indikator

Konteks Keberlanjutan Pelibatan Pemangku Kepentingan


26


Pertanyaan terkait laporan ini dapat ditujukan kepada: [G4-31]

Fattah Hidayat

PE N ENTUAN ISI DAN KUALITAS LAPORAN Laporan ini menerapkan prinsip-prinsip penentuan isi dan kualitas laporan, merujuk pada prinsip pelaporan sesuai dengan pedoman G4.

Sekretaris Perusahaan

Prinsip Isi Laporan

Gedung Danareksa Jalan Medan Merdeka Selatan 14 Jakarta 10110, Indonesia Telepon : (021) 29-555-777, (021) 29-555-888 Faksimili : (021) 350-1712 website : www.danareksa.com email : [email protected]

Keterlibatan Pemangku Kepentingan Kegiatan FGD telah dilakukan dengan melibatkan pemangku kepentingan internal dan eksternal. Konteks Keberlanjutan Danareksa menyampaikan informasi terkait kinerja keberlanjutan dengan eksplorasi isu yang relevan dengan kondisi Perseroan, khususnya dalam menjalan usaha yang beretika dan bertanggung jawab. Materialitas Laporan menitikberatkan pada penyampaian aspek material yang relevan dengan kinerja Danareksa selama tahun 2015. Setiap aspek material yang disampaikan diyakini akan berdampak signifikan pada pemangku kepentingan. Kelengkapan Laporan menyajikan hasil kinerja yang memberikan representasi wajar dan seimbang atas aspek keberlanjutan yang didukung dengan dokumen pencatatan kinerja yang memadai.

Prinsip Kualitas Laporan Keseimbangan Laporan menyajikan aspek material kinerja keberlanjutan, berupa capaian maupun tantangan, sehingga laporan tetap transparan dan seimbang. Komparabilitas Informasi penting pada bagian tertentu dalam laporan ini dilengkapi data periode 2013 dan 2014 sebagai pembanding capaian kinerja pada 2015. Akurasi Data kuantitatif maupun kualitatif yang tersaji sudah diverifikasi secara internal sesuai dengan metode atau prosedur yang berlaku di Perseroan. Ketepatan waktu Laporan disajikan sesuai dengan tahun buku pelaporan kinerja dan dipublikasikan bersama dengan Laporan Tahunan yang digunakan dalam RUPS sebagai materi untuk menentukan keputusan strategis. Kejelasan Informasi dalam laporan ini disajikan dalam narasi, tabel, diagram dan gambar untuk mempermudah pemahaman pembaca. Keandalan Pimpinan manajemen terlibat dan menyatakan persetujuan atas semua keandalan informasi dalam laporan ini. Tidak ada pernyataan kembali atas kesalahan saji pada laporan sebelumnya. [G4-22]

27



28

MENJAGA PERTUMBUHAN EKONOMI NASIONAL [PEN G EM BANGAN EKONOMI]

Tahun 2015 adalah tahun perubahan bagi Perseroan. Berbagai paket kebijakan ekonomi yang diterbitkan Pemerintah, menumbuhkan optimisme pada pertumbuhan ekonomi nasional dan meningkatkan geliat usaha, termasuk di bidang Pasar Modal di Indonesia. Dengan pengelolaan bisnis yang optimal, Danareksa berhasil mendapatkan laba bersih 157,16% lebih dari yang telah ditetapkan pada anggaran 2015.

29


M E N J A G A P E R T U M B U H A N E K O N O M I N A S I O N A L

MENCIPTAKAN NILAI EKONOMI

ME NCI PTAK AN N ILA I EK O NO M I

[G4-DMA]

Dasar Kepentingan

Komitmen

Tanggung Jawab

Kinerja ekonomi merupakan dasar keberlanjutan untuk memperkuat kinerja Danareksa.

1. Mengacu pada International Financial Reporting Standard

Direktur Keuangan

2. Mengacu pada Pernyataan Standar Akuntansi Keuangan (PSAK) - Revisi 2009 & PSAK lain yang relevan.

Sumber Daya

3. Mengacu pada Peraturan Otoritas Jasa Keuangan (OJK).

2. Adanya sistem akuntansi & budgeting yang mendukung pencatatan kinerja keuangan

Kebijakan Visi dan Misi Perusahaan & Rencana Kerja Anggaran Perusahaan (RKAP), serta Key Performance Indicator (KPI)

4. Mengacu pada Peraturan Kementerian BUMN

1. Pengelolaan Sumber Dana sesuai RKAP 2015

3. Auditor independen dari Kantor Purwantono, Sungkoro & Surja, anggota Ernst & Young (EY) International

Spesifikasi Menjadi Perusahaan pilihan utama dan terpercaya di bidang jasa keuangan DANAREKSA | LAPORAN KEBERLANJUTAN 2015

30


MENJAGA PERTUMBUHAN EKONOMI NASIONAL

K ON D IS I P E R EK ON O MIAN A ME R IK A S E R IK AT Perekonomian Amerika masih dalam masa ekspansi yang terus menunjukkan pertumbuhan positif. Ekspansi ini menciptakan lapangan kerja, sehingga tingkat pengangguran pun terus menurun dari 10% di Oktober 2009 menjadi 5% di Desember 2015. Perbaikan ekonomi ini, mendorong Bank Sentral Amerika Serikat (The Fed) mulai melakukan normalisasi di akhir tahun 2015 dengan kebijakan menaikkan suku bunga setelah pada tahun 2014, mengakhiri kebijakan Quantitative Easing (QE). Perubahan kebijakan ini menyebabkan volatilitas pasar, baik nilai tukar maupun pasar modal. Namun kenaikan bunga The Fed tersebut belum tentu berlanjut, mengingat pemulihan ekonomi belum sepenuhnya kuat, inflasi masih rendah dan kondisi ekonomi dunia masih relatif rapuh.

P ER K E MB A N G A N E KO N OMI ER O PA Setelah keluar dari krisis ekonomi tahun 2012, pemulihan ekonomi Eropa kembali melambat sejak triwulan II tahun 2014, akibat krisis geopolitik di Ukraina dan kecenderungan deflasi di kawasan Eropa. Untuk itu Bank Sentral Eropa (ECB) melonggarkan kebijakan moneter dengan berupa bunga rendah dan Quantitative Easing (QE). Kebijakan moneter yang longgar ini berdampak positif terhadap pasar modal emerging market termasuk Indonesia.

PERKEM BANGAN EKONOM I INDONESIA: SUKU BUNGA DAN INFLASI Perekonomian Indonesia sepanjang tahun 2015 tumbuh sekitar 4,79% (2014 = 5,02 %). Pada akhir tahun 2015 suku bunga BI berada di 7,50% (2014 = 7,75%). Inflasi pada tahun 2015 berada di level 3,35% (2014 = 8,36%). Sepanjang tahun 2015, perubahan keputusan kebijakan suku bunga yang dilakukan oleh Bank Indonesia hanya 1 kali yaitu di 17 Februari 2015, dengan menurunkan BI rate sebesar 25 bps menjadi sebesar 7,50%, suku bunga Deposit Facility turun 25 bps menjadi 5,50% dan Lending Facility tetap pada level 8,00% dan berlaku efektif sejak 18 Februari 2015. Secara kumulatif (Januari – Desember) tahun 2015, inflasi yang terjadi sebesar 3,35%. Bank Indonesia berpandangan bahwa, dengan persetujuan APBN-P 2015, paket stimulus fiskal dan langkah-langkah kebijakan reformasi struktural yang ditempuh Pemerintah, akan mampu mendorong pertumbuhan ekonomi yang lebih tinggi.

Data makro ekonomi terkini seperti LEI, IKK, EPE dan lainnya mengindikasikan adanya perbaikan pemulihan ekonomi di kawasan Euro, meskipun sempat tertahan ketika terjadi gejolak politik di Yunani pada bulan Juli 2015 yang lalu.

31



I N VE S TA SI U N T U K K OMU N ITA S

[G4-EC8]

Danareksa turut berperan dalam meningkatkan kesejahteraan masyarakat dengan melakukan beberapa kegiatan yang merupakan bagian dari core business Perseroan. Kegiatan yang dilakukan mempertimbangkan aspek peningkatan sistem perekonomian, perbaikan lingkungan dan kontribusi pada kesejahteraan masyarakat.

Bentuk Inisiatif Peningkatan Kesejahteraan Masyarakat Aspek

Bentuk Inisiatif

Ekonomi

Pelaksanaan PKBL Prioritas Pemasok UKM

Lingkungan

Penanaman Hutan Bakau (Mangrove) di Pulau Rambut Mengurangi pemakaian kertas

Masyarakat


Pengenalan produk pasar modal dengan melakukan edukasi pasar modal terutama melalui gerai-gerai Danareksa di lingkungan beberapa universitas

Danareksa melakukan kegiatan Program Kemitraan dan Bina Lingkungan (PKBL) di Jawa Timur, Banten, DKI Jakarta dan Yogyakarta. Total biaya yang disediakan dan disalurkan sebesar Rp2,5 miliar. Biaya tersebut digunakan untuk pembinaan usaha kecil (Program Kemitraan) serta pemberian bantuan bencana alam, pendidikan dan pelatihan, sarana ibadah, sarana dan prasarana umum, peningkatan kesehatan, lingkungan hidup dan pengentasan kemiskinan. Program kemitraan dilaksanakan oleh Danareksa bekerjasama dengan Lembaga Pemberdayaan Masyarakat. Komunitas yang menjadi sasaran pelaksanaan program kemitraan adalah koperasi, pengrajin dan pedagang kecil. Di samping itu, untuk Program Bina Lingkungan, Perseroan bekerja sama dengan Lembaga Swadaya Masyarakat serta komunitas yang bergerak di bidang lingkungan, agama dan sosial ekonomi. Pelaksanaan PKBL dikelola Unit PKBL dibawah supervisi Sekretaris Perusahaan (Corporate Secretary) membangun komunikasi dengan para pemangku kepentingan, dan bertanggung jawab kepada Direktur Utama. Pelaksanaan PKBL disampaikan kepada pemangku kepentingan melalui penerbitan Laporan Tahunan PKBL. [G4-35] [G4-36] [G4-37]

Pemberian materi perkuliahan yang bertemakan pasar modal

Jumlah Dana Disalurkan pada Program Kemitraan, Bina Lingkungan dan CSR (dalam rupiah penuh) Uraian

2015

2014

1.815.000.000

1.173.000.000

1.205.000.000

Program Bina Lingkungan (BL)

697.548.750

277.500.000

8.328.281

Program CSR

528.971.204

540.597.200

967.601.457

3.041.519.954

1.991.097.200

2.180.929.738

Program Kemitraan (PK)

Jumlah


32

2013

MENJAGA LOYALITAS NASABAH


MENJAGA KE PER C AYAAN NASAB AH Perseroan senantiasa bertanggung jawab atas setiap produk investasi keuangan dan layanan jasa keuangan di Pasar Modal bagi para nasabah.

[G4-PR3]

M ENJADIKAN NASABAH SEBAGAI PRIORITAS UTAM A

Semua produk yang diterbitkan Perseroan selalu dilengkapi dengan informasi dalam bentuk prospektus. Keberadaan prospektus akan membantu nasabah mendapatkan informasi tentang keunggulan dan risiko produk. Perseroan selalu menjelaskan secara komprehensif keungulan dan risiko setiap produk agar calon nasabah mendapat informasi lengkap sebelum menentukan dan memutuskan suatu investasi.

[G4-PR5]

Sebagai salah satu perusahaan penyedia jasa keuangan terdepan di Indonesia, Perseroan terus meningkatkan pelayanan kepada nasabah. Setiap tahun Perseroan menyelenggarakan survei untuk mengetahui tingkat kepuasan nasabah, atas produk, layanan dan nilai yang disediakan.

Prospektus memuat informasi, diantaranya mengenai lama produk investasi, tata cara berinvestasi, perolehan pengembalian investasi, keunggulan produk, risiko produk, dan lembaga penjamin produk.

Hasil survei kepuasan nasabah ini terus meningkat dari tahun ke tahun, seperti tampak pada grafik di bawah ini. Pada tahun 2015 survei ini diselenggarakan oleh Frontier Consulting Group dan memberikan hasil Puas dengan skor 82,10. Hasil tersebut menunjukkan bahwa aspek Layanan merupakan kekuatan Perseroan yang diapresiasi nasabah. Sedangkan tingkat kepuasan nasabah akan produk Danareksa tetap tinggi, meskipun skornya sedikit di bawah aspek layanan tersebut.

Perseroan berkomitmen untuk menyampaikan informasi secara benar dalam setiap prospektus yang diterbitkan. Hal ini menjadikan Perseroan selama tahun 2015 tidak mendapatkan pengaduan terkait dugaan ketidakbenaran informasi dalam prospektus, baik dari nasabah maupun regulator. [G4-PR4]

Meskipun demikian, semangat inovasi pada unitunit yang berhubungan dengan pengembangan produk terus menyala, untuk selalu menyediakan produk-produk yang sesuai dengan kebutuhan para nasabah yang dinamis, sejalan dengan perkembangan waktu.

Danareksa juga menjadi agen penjual produkproduk obligasi negara yang diterbitkan Pemerintah melalui Kementerian Keuangan, guna membiayai pembangunan infrastruktur, pendidikan dan pengelolaan lingkungan. Produk tersebut adalah Obligasi Ritel Indonesia (ORI), Sukuk Ritel dan Savings Bond Ritel.

60

Pemantauan risiko atas bisnis Perseroan dilakukan oleh Divisi Risk Management & SOP melalui Enterprise Risk Management (ERM) yang ditetapkan pada tahun 2014. Penerapan ERM mengacu pada pedoman Committee of Sponsoring Organization of the Treadway Commission (COSO), dan ISO 31000. Pengembangan ERM terus dilakukan sejalan dengan perkembangan produk dan cakupan layanan Danareksa.

40 -

76,09

80

[G4-2] [G4-14]

78,10

P E N G ELOLA A N R IS IK O


82,10

TA N G G U N G JAWA B P R O D U K D A N LAYA N A N

Untuk memastikan pengendalian risiko, maka kegiatan operasional Perseroan dipantau oleh Divisi Internal Audit yang berkepentingan pada risk based audit, serta Divisi Operasional yang menjalankan kegiatan transaksi sehari-hari sesuai dengan Peraturan OJK nomor 17/POJK.03/ 2014 tentang “Penerapan Manajemen Risiko Terintegrasi bagi Konglomerasi Keuangan”. Pengelolaan risiko dilakukan secara menyeluruh dalam Grup Danareksa, meliputi Entitas Induk dan semua Entitas Anak.

20 0

2015

33

2014

2013



MENEGAKKAN KODE ETIK

ME NEGAK K AN K O D E E T IK

E T I KA D A N IN TE G R ITA S

[G4-56]

Perseroan memiliki Kode Etik yang berisikan sistem nilai, etika bisnis, etika kerja, komitmen, serta penegakan peraturan-peraturan Perusahaan. Kode Etik berlaku bagi Dewan Komisaris, Direksi dan segenap pegawai Perseroan, entitas anak serta afiliasinya dalam menjalankan bisnis dan aktivitas terkait, serta berinteraksi dengan para pemangku kepentingan. Keberadaan Kode Etik dituangkan dalam Keputusan Direksi No: KD-38/027/DIR tanggal 29 Agustus 2014 Tentang Kode Etik Danareksa. Perseroan melakukan sosialisasi Kode Etik melalui buku saku, situs Perusahaan, distribusi surat elektronik dan media lainnya. Setiap pejabat dan pegawai berkewajiban menandatangani pernyataan kepatuhan terhadap Kode Etik Danareksa. Secara berkala pernyataan kepatuhan tersebut diperbaharui kembali.

Uraian tentang pokok-pokok dalam Kode Etik Danareksa disajikan pada Laporan Tahunan 2015 PT Danareksa (Persero).


SISTEM PELAPORAN PELANGGARAN ( WBS)

[G4-58]

Penerapan dan pelaksanaan Kode Etik didukung dengan keberadaan sistem pelaporan pelanggaran atau whistleblowing system (WBS). Pemberlakuan WBS mengacu pada Keputusan Bersama Direksi dan Dewan Komisaris No:KD-37/039/DIR dan PER-01/DK-DR/XI/2013, tertanggal 29 November 2013 Tentang Kebijakan Pelaporan Atas Dugaan Penyimpangan PT Danareksa (Persero) dan Entitas Anak. Penyampaian pelaporan pelanggaran dapat dilakukan dengan surat tertulis yang ditujukan langsung kepada Ombudsman atau surat elektronik dengan alamat: [email protected]. Perseroan memberikan perlindungan kepada semua pihak yang menyampaikan laporan mengenai dugaan terjadinya pelanggaran dan berkomitmen untuk menindaklanjuti laporan yang disampaikan. Hingga akhir tahun 2015, Perseroan tidak menerima laporan dugaan pelanggaran Kode Etik di lingkungan PT Danareksa (Persero) maupun Entitas Anak.

34

MENEGAKKAN KODE ETIK


P E R L IN D U N G A N N A SA B AH D A N K EA MA N A N D ATA T R A N S A K SI

berkenan untuk menerima laporan-laporan tersebut berupa soft copy atau file PDF yang dikirimkan ke alamat email masing-masing nasabah tersebut. Di samping itu, dalam rangka menjaga keamanan data nasabah, nasabah dapat setiap waktu melihat status, mutasi maupun histori transaksi mereka melalui saluran elektronik (e-channel) Danareksa yang tersedia.

Sesuai Peraturan Otoritas Jasa Keuangan (OJK) No: 1/POJK.07/2013 tanggal 26 Juli 2013 Tentang Perlindungan Konsumen Sektor Jasa Keuangan, Danareksa berkewajiban melindungi kepentingan nasabah dalam berinvestasi. Hal ini termasuk pada perlindungan terhadap penggunaan data nasabah. Dalam peraturan OJK tersebut, yang juga telah dilaksanakan oleh Danareksa, Perlindungan Konsumen dengan cakupan perilaku pelaku usaha jasa keuangan di antaranya meliputi: transparansi, perlakuan yang adil, keandalan, kerahasiaan dan keamanan data/ informasi konsumen serta penanganan pengaduan/ penyelesaian sengketa konsumen secara sederhana, cepat dan biaya terjangkau.

Perseroan juga menyediakan saluran pengaduan bagi setiap nasabah terkait keluhan layanan maupun produk-produk yang dipasarkan, melalui mekanisme [G4-PR4] :

Aktivitas pencatatan transaksi saham dan obligasi nasabah di Danareksa dilaksanakan oleh Divisi Capital Market Operation (CMO), sedangkan untuk transaksi Reksa Dana aktivitas ini dilaksanakan oleh Divisi Investment Management Operation (IMO). Kedua divisi ini juga melaksanakan pengelolaan data nasabah, termasuk untuk mengupayakan dengan sungguh-sungguh keamanan data nasabah dari pihak lain.

Keterangan

Call Center

1500 688

Email

[email protected] [email protected] [email protected]

Website

www.danareksa.com

Selama tahun 2015, Perseroan tidak menerima pengaduan maupun keluhan terkait dugaan kebocoran, pencurian maupun penyalahgunaan data nasabah, yang disampaikan oleh nasabah sendiri maupun regulator, misalnya Otoritas Jasa Keuangan dan Bursa Efek Indonesia. [G4-PR8] [G4-PR9]

Secara periodik, divisi CMO dan IMO mengirimkan laporan aktivitas transaksi nasabah. Danareksa menganjurkan para nasabahnya agar mereka

Media

35



36

MENJAGA BUMI HIJAU [PEN G ELOL AAN L INGKUNGAN]

Danareksa berkomitmen untuk meningkatkan kontribusi positif kepada bumi, di antaranya melalui pengendalian penggunaan air dan limbah kertas, penghematan energi, serta menjaga keanekaragaman hayati. Danareksa juga mendorong kepedulian nasabah untuk turut melestarikan lingkungan melalui investasi produk-produk seperti Obligasi Negara Ritel (ORI), Sukuk Ritel dan Savings Bond Retail (SBR) yang sebagian keuntungannya dipergunakan untuk dana pemerataan pendidikan dan pelestarian lingkungan.

37


MENJAGA BUMI HIJAU

MENINGKATKAN EFISIENSI

ME NINGK ATK AN E F IS IE N S I

[G4-DMA]

Dasar Kepentingan

Komitmen

Pelaksana

Danareksa berkomitmen untuk meningkatkan efisiensi dalam melaksanakan aktivitas usaha sehari-hari, melalui pengendalian penggunaan air dan limbah kertas, penghematan energi, serta menjaga keanekaragaman hayati.

1. Mengacu pada UU No.32 Tahun 2009 Tentang Perlindungan dan Pengelolaan Lingkungan Hidup

Upaya ini dikoordinir oleh Divisi General Affair dan diikuti oleh seluruh karyawan dan manajemen Danareksa.

Danareksa juga mendorong kepedulian nasabah untuk melestarikan lingkungan melalui investasi pada produk-produk seperti Obligasi Negara Ritel (ORI), Sukuk Ritel dan Savings Bond Retail (SBR).

Target


2. Mengacu pada ISO 14001

Spesifikasi Pemanfaatan kertas bekas pakai

Meningkatkan kepedulian karyawan dalam penggunaan secara efisien dan efektif dari pemakaian air, kertas, listrik dan sumber daya lainnya.

38


MENJAGA BUMI HIJAU

P E N G G U N A A N A IR Air yang digunakan di Kantor Pusat sebagian besar bersumber dari pasokan perusahaan air dan dimanfaatkan untuk keperluan domestik. Hanya sebagian kecil saja kebutuhan air yang bersumber dari air tanah, yang diambil melalui sumur pantek. [G4-EN8]

Pemanfaatan air tanah dengan menggunakan sumur pantek dilakukan sejak tahun 2015 untuk penyiraman tanaman di taman Gedung Danareksa sebagai antisipasi kemarau panjang akibat perubahan iklim. Investasi untuk membuat dan mengoperasikan sumur pantek tidak memberikan pengaruh signifikan terhadap kinerja keuangan Perseroan. [G4-EC2] Volume air yang digunakan dihitung berdasarkan catatan angka meter pada pipa saluran air dari perusahaan air maupun pompa dangkal. Penghitungan dilakukan untuk masa satu tahun, kecuali untuk pengoperasian sumur pantek yang tidak dihitung karena tidak dilengkapi peralatan meter pengukur.

Pemanfaatan Air Berdasar Sumber [G4-EN8] Sumber Air

Satuan

2015

2014

2013

Perusahaan Air

m3

24.555

23.095

17.238

Air Tanah

m3

N/A

belum dimanfaatkan

Air bekas pakai dari keperluan domestik ditampung dalam kolam khusus yang ada di Gedung Danareksa. Kolam tersebut berfungsi sebagai fasilitas pengolahan air dengan metode sederhana. Selanjutnya, air bekas pakai yang telah diolah, dialirkan ke saluran air yang ada di sekitar Kantor Pusat, dan tidak ada yang langsung dialirkan ke badan air. Dengan demikian, tidak ada gangguan terhadap keanekaragaman hayati yang ada di badan air. [G4-EN22]

Adapun air yang digunakan untuk menyiram tanaman di taman Gedung Danareksa, seluruhnya terserap kembali ke dalam tanah. Perseroan memastikan tidak ada air bekas pakai dari kegiatan penyiraman tanaman yang dibuang ke badan air di sekitar Kantor Pusat, sehingga tidak ada gangguan terhadap keanekaragaman hayati. [G4-EN22]

39


MENJAGA BUMI HIJAU


KO N S U M S I D A N P E N G H E MATA N EN ER G I

Total pemakaian BBM kendaraan operasional pada Kantor Pusat pada tahun 2015 mencapai 61.960 liter, atau turun 17,40% dibanding pemakaian BBM tahun 2014 sebesar 75.010 liter. Penurunan ini disebabkan karena pemberlakuan pembatasan pemakaian kendaraan operasional. Faktor lain adalah pengalihan pengelolaan kendaraan operasional dari masing-masing Divisi, menjadi hanya oleh Divisi General Affairs. Dengan demikian, pengawasan pemakaian kendaraan dapat lebih ditingkatkan sehingga lebih efisien.

[G4-EN3, G4-EN6]

Sumber energi utama yang digunakan Perseroan adalah listrik, yang dipasok dari PT PLN (Persero). Banyaknya konsumsi energi dihitung berdasarkan jumlah daya listrik yang digunakan selama satu tahun, dengan mengacu pada catatan angka meter listrik tertera. Daya tersebut kemudian dikonversi dalam satuan energi (GigaJoule) berdasarkan nilai konversi yang mengacu pada tabel GRI 3.1.

Total Pemakaian BBM Kendaraan Operasional Kantor Pusat Danareksa [G4-EN3]

Pemakaian air dan listrik pada tahun 2015 mengalami peningkatan dibandingkan tahun 2014. Hal ini disebabkan meningkatnya kegiatan para pegawai di lingkungan Kantor Pusat Perseroan.

Uraian Liter

Total Pemakaian Listrik [G4-EN3] Uraian

GigaJoule

2015

2014

2013

KWH

52.074

49.725

47.042

GigaJoule

187,47

179,01

169,35

2014

2013

61.960

75.010

N/A

1,52

1,87

N/A

Sejalan dengan program efisiensi energi yang digalang Pemerintah, selama tahun 2015 Perseroan telah melaksanakan berbagai program penghematan energi, meliputi: [G4-EN6] 1. Mensosialisasikan penghematan penggunaan listrik ke seluruh karyawan

Energi lain yang digunakan bersumber dari pemakaian bahan bakar minyak (BBM) sebagai bahan bakar kendaraan operasional. Besaran konsumsi energi dihitung berdasar volume BBM yang terpakai selama satu tahun dan kemudian dikonversi dalam satuan energi (GigaJoule) sesuai nilai konversi pada tabel GRI G3.1.


2015

2. Mematikan lampu-lampu yang tidak digunakan pada jam tertentu. 3. Membuat jadwal penggunaan listrik pada mesin-mesin yang menggunakan tenaga listrik.

40

KEANEKARAGAMAN HAYATI

MENJAGA BUMI HIJAU

KE ANEK AR AGAM A N H AYAT I Terumbu karang adalah salah satu komponen utama sumber daya pesisir dan laut, di samping hutan bakau/ mangrove dan padang lamun. Selain sebagai fungsi pariwisata khususnya wisata bahari, terumbu karang juga bermanfaat sebagai tempat hidup ikan dan penahan abrasi pantai yang disebabkan gelombang dan ombak lau serta sebagai salah satu sumber keanekaragaman hayati; di mana Indonesia adalah tempat bagi bagi sekitar 15% terumbu karang dunia, serta kaya akan biota air.

Hingga akhir tahun 2015 Perseroan telah melakukan upaya perbaikan terumbu karang, penanaman Pohon Bakau/ Mangrove (Rhizophora racemosa) dan Sengon Laut (Albizia chinensis): [G4-EN13] 1. Transplantasi terumbu karang dilakukan di Pulau Badul, sebanyak 4.000 bibit 2. Penanaman Pohon Bakau (Mangrove) di area Kepulauan Seribu, dengan jumlah mencapai 40.000 batang atau sekitar 1 Ha.

Demikian pula dengan pohon-pohon bakau yang bersatu membentuk hutan bakau, yang bermanfaat sebagai pelindung pesisir.

3. Penanaman Sengon Laut (Albasia sp) di Kabupaten Gunung Kidul, Yogyakarta sebanyak 25.000 batang.

Danareksa bekerja sama dengan organisasi lingkungan hidup melaksanakan kegiatan-kegiatan di bidang lingkungan seperti pada tabel di halaman ini.

Penanaman Terumbu Karang, Pohon Bakau (Mangrove) dan Sengon Laut Uraian

Lokasi

Jumlah (sampai 2015)

Keterangan

Penanaman Terumbu Karang

Pulau Badul, Banten

4.000 bibit

Kerjasama dengan WWF (World Wild Fund)

Penanaman Mangrove

Kepulauan Seribu DKI Jakarta

40.000 batang Luas Area 1 Ha

Kerjasama dengan Transformasi Hijau

Penanaman Sengon Laut


25.000 pohon

Kerjasama dengan SMEDC UGM (Small & Medium Enterprise Development Center, Universitas Gadjah Mada)

41


MENJAGA BUMI HIJAU

MENANGANI LIMBAH

MENANGANI LIMBA H [G4-EN23]

Total Pemakaian Kertas

Selain air bekas pakai keperluan domestik, Perseroan juga menghasilkan limbah kertas yang diperoleh dari kegiatan operasional. Volume limbah kertas yang dihasilkan tahun 2015 sebanyak 3.096 rim. Limbah kertas tersebut dikelola dengan cara : � Pemakaian kembali kertas yang masih bisa digunakan.

2015

2014

2013

Rim

3.096

3.612

3.096

-14,29%

� Daur ulang kertas bekas pakai yang bukan bersifat rahasia. Daur ulang melibatkan pihak ketiga yang memiliki izin dari Kementerian Lingkungan Hidup dan Kehutanan.

+16,67%

Selanjutnya, limbah kertas bekas pakai dikelola dengan cara didaur ulang dengan melibatkan pihak lain sebagai pelaksana. Limbah kertas bekas pakai yang bersifat tidak rahasia, diserahkan kepada pihak yang telah ditunjuk untuk diolah kembali.

sistem administrasi dan � Pemanfaatan dokumentasi secara digital untuk mengurangi pemakaian kertas.

Hingga akhir tahun 2015, Perseroan belum melakukan penghitungan besaran volume limbah kertas bekas pakai yang telah didaur ulang oleh pihak yang telah ditunjuk. Danareksa memperkirakan, besaran kertas bekas pakai yang dimanfaatkan pihak yang ditunjuk untuk diolah kembali atau didaur ulang mencapai sekitar 50%.

� Menggunakan kornblok dan grassblok untuk penyerapan air dan ramah lingkungan. Hingga tahun 2015, Perseroan telah dapat mengendalikan pemakaian kertas hingga mengurangi volume limbah kertas yang dihasilkan


Satuan

42

M E N I N G K AT K A N KOMPETENSI [PEN I N G K ATA N K O MP ETENSI SUMBER DAYA MANUSIA]

Sumber daya manusia merupakan aset utama Danareksa. Oleh karenanya, Perseroan berkomitmen meningkatkan kompetensi pegawai melalui pelatihan untuk memberikan pelayanan terbaik.

43


MENINGKATKAN KOMPETENSI

KEBERAGAMAN DALAM SATU TUJUAN

KE BER AGAM AN DALA M SATU TUJU A N

[G4-DMA]

Dasar Kepentingan

Kebijakan

Tanggung Jawab

Kompetensi sumber daya manusia merupakan aset utama Danareksa. Oleh karenanya, Perseroan berkomitmen meningkatkan kompetensi pegawai melalui pelatihan, guna memberikan pelayanan terbaik kepada para nasabah. Perseroan juga senantiasa menjaga suasana kerja yang sehat, nyaman dan aman untuk mencapai hasil kinerja maksimal.

1. 2. 3. 4.

Direktur SDM & Umum


Visi dan Misi Perusahaan RKAP dan KPI Pakta Integritas Perjanjian Kerja Bersama

Sumber Daya 1. Dana sesuai RKAP 2. Pegawai yang sudah mengikuti pelatihan 3. Fungsi HSE

Komitmen 1. Mengacu pada UU No.1 Tahun 1970 tentang Keselamatan Kerja 2. Mengacu pada PP No.50 Tahun 2012 tentang Penerapan K3 3. Mengacu pada OHSAS 18001:2007

44

KEBERAGAMAN DALAM SATU TUJUAN


K E T EN A G A K E R JA A N

Jumlah Pegawai Baru Tahun 2015 [G4-LA1]

Relasi ketenagakerjaan diatur dalam Perjanjian Kerja Bersama (PKB) yang disusun dan disepakati bersama antara manajemen dengan pegawai melalui serikat pekerja, yakni Danareksa Club. Jumlah pegawai yang menjadi anggota serikat pekerja ada 220 orang atau 64% dari total pegawai tetap Perseroan. [G4-HR4] [G4-11]

PKB yang berlaku melindungi segenap pegawai Perseroan. PKB menjadi acuan bersama dalam penyelesaian setiap perselisihan hubungan industrial yang terjadi. Selama tahun 2015, tidak ada pengaduan terkait perselisihan hubungan industrial.

Penempatan

Pria

Wanita

Jumlah

Kantor Pusat

16

11

27

Kantor Cabang

0

0

0

Anak Perusahaan

6

14

20

Jumlah

22

25

47

Jumlah Pegawai Meninggalkan Perseroan Tahun 2015 [G4-LA1]

[G4-LA11]

Latar Belakang

Hingga akhir tahun 2015 jumlah pegawai Perseroan sejumlah 378 orang, termasuk 47 orang atau 12,43% pegawai baru. [G4-LA1] [G4-HR5]

Pensiun

Selain itu tercatat ada 43 pegawai atau 11,38% telah meninggalkan Perseroan. Sebagian dari mereka karena memasuki usia pensiun dan sebagian lagi karena berbagai alasan. [G4-LA1]

Pria

Wanita

Jumlah

3

4

7

14

18

32

Habis Kontrak

1

3

4

Jumlah

18

25

43

Mengundurkan Diri

Perseroan memberikan berbagai tunjangan dan fasilitas, dengan mempertimbangkan status kepegawaian. Fasilitas ini sama untuk semua pegawai yang berada di Kantor Pusat dan kantor cabang. [G4-LA2]

Fasilitas dan Tunjangan Pegawai [G4-LA2] Jenis Fasilitas dan Tunjangan

Status Kepegawaian Pegawai Tetap

Pegawai Tidak Tetap

Asuransi Jiwa

Ada

Tidak

Tunjangan Kesehatan

Ada

Ada

Tunjangan Disabilitas dan Invaliditas

Tidak

Tidak

Cuti Kelahiran

Ada

Ada

Dana Pensiun

Ada

Tidak

Kepemilikan Saham

Tidak

Tidak

Tunjangan Hari Raya

Ada

Ada

Tunjangan Cuti

Ada

Ada

Tunjangan Duka

Ada

Ada

Tunjangan Penghargaan Pegawai

Ada

Tidak

Tunjangan Sekretaris

Ada

Ada

Tunjangan Branch Manager

Ada

Ada

45



BERKEMBANG UNTUK KEMAJUAN

BERKE M B ANG UNTUK K EM AJUAN Secara berkesinambungan Perseroan terus mengembangkan kompetensi dan keahlian para pegawai melalui penyelenggaraan pelatihan. Untuk tahun 2015 diselenggarakan total 12.750 jam pelatihan, yang diikuti oleh 216 pegawai perempuan dan 259 pegawai laki-laki pada semua tingkatan manajemen. Selama tahun 2015, total rata-rata jam pelatihan per karyawan adalah 26,90 jam dengan berbagai pelatihan yang telah dilaksanakan, meliputi Inhouse training khusus IDP (Individual Development Plan), Inhouse training umum, public training dalam negeri dan public training luar negeri. [G4-LA9]

Jumlah Pelatihan Pegawai Berdasarkan Gender [G4-LA9] Jenis Pelatihan

Pegawai Pria

Pegawai Wanita

Jam Pelatihan

Rerata Jam Pelatihan

123

96

7.850

35,84

Inhouse Training Umum

67

62

1.814

14,06

Public Training Dalam Negeri

60

57

2.838

24,25

9

1

280

28,00

259

216

12.782

26,90

Inhouse Training Khusus IDP

Public Training Luar Negeri Jumlah

Jumlah Pelatihan Pegawai Berdasarkan Jabatan [G4-LA9] Pegawai Wanita

Jam Pelatihan

Rerata Jam Pelatihan

7

6

1.500

115,38

179

174

8.250

23,37

Unit Head

35

20

1.244

22,61

Division Head

32

14

1.618

35,17

6

2

170

21,25

259

216

12.782

26,90

Tingkat Jabatan

Pegawai Pria

Management Trainee Officer

Direktur Jumlah


46

BERKEMBANG UNTUK KEMAJUAN


Pelatihan juga diberikan kepada pegawai yang akan memasuki masa pensiun pada usia 56 tahun. Sepanjang tahun 2015 tercatat ada 3 pegawai yang telah memasuki masa pensiun dan mendapatkan pelatihan. Materi pelatihan, meliputi manajemen basic cargo & export import dan photography kelas landscape & photoshop. [G4-LA9]

SUM BER DAYA M ANUSIA SEBAGAI ASET PERUSAHAAN [G4-LA6, G4-LA8]

Perseroan telah memiliki standar kesehatan dan keselamatan kerja (K3) bagi semua pegawai.

Setiap tahun Perseroan melaksanakan penilaian atas kinerja setiap pegawai. Penilaian dilaksanakan oleh Human Capital melalui mekanisme pencapaian Key Performance Indicator (KPI). Hasil akhir penilaian digunakan untuk menentukan pengembangan karir. [G4-LA11]

Beberapa kebijakan dan langkah yang telah dilakukan untuk mendukung kepatuhan dan pelaksanaan K3, antara lain melakukan pemeriksaan kesehatan (medical check up) secara berkala, memberikan allowance untuk kaca mata, reimburse rawat jalan, dan memberikan asuransi untuk rawat inap.

Pengembangan Karir Pegawai Tahun 2015 [G4-LA11]

Uraian

Pria

Wanita

Promosi

35

29

64

Rotasi / Mutasi

30

42

72

0

0

0

65

71

136

Demosi Jumlah

Komitmen pada penerapan K3 juga diwujudkan dengan mencantumkan pasal-pasal terkait K3 dalam PKB.

Jumlah

Aspek K3 Dalam PKB [G4-LA8] Pasal dalam PKB

Aspek K3

Pasal 27

Jamsostek

Pasal 28

Asuransi Jiwa dan Kesehatan

Pasal 33

Hak Cuti Pegawai

Kesungguhan dalam mematuhi dan melaksanakan K3 menjadikan tidak adanya kasus kecelakaan kerja maupun kecelakaan saat bekerja dan penyakit akibat kerja yang fatal selama tahun 2015.

PRAKTIK KEAM ANAN

[G4-HR7]

Keberadaan pekerja keamanan sangat penting bagi Perseroan, sesuai dengan jenis kegiatan usaha Danareksa. Saat ini semua petugas keamanan merupakan tenaga outsourcing dan 100% telah memiliki sertifikasi kompetensi. Mereka diharapkan memahami dan mampu menegakkan hak asasi manusia dalam menjalankan tugasnya. Bagi pekerja keamanan yang belum memiliki sertifikat, Perseroan melakukan inisiatif dengan memberikan pendidikan sertifikasi melalui pihak penyedia jasa pelatihan. Biaya pendidikan yang dikeluarkan Perseroan dalam pendidikan sertifikasi akan dibebankan kepada pihak yang menyediakan tenaga outsourcing.

47


PEMANGKU KEPENTINGAN

PEMANGK U K EPEN T IN G A N Hingga akhir tahun 2015, Perseroan belum melakukan identifikasi pemangku kepentingan secara formal. Namun demikian, keberadaan pemangku kepentingan diidentifikasi atas dasar interaksi yang terbangun selama ini dan adanya kedekatan yang bersifat saling mempengaruhi. [G4-25]

Pendekatan Kepada Pemangku Kepentingan Metode Pelibatan

[G4-24] [G4-26] [G4-27]

Frekuensi Pertemuan

Topik

Minimal dua kali per tahun

� �

Persetujuan Laporan Keuangan Persetujuan Rencana Kerja dan Anggaran Perusahaan

�

Pengurusan izin usaha dan regulasi di bidang jasa keuangan Koordinasi terkait penerbitan obligasi dan surat berharga lain

Pemegang Saham Rapat Umum Pemegang Saham

Regulator: Otoritas Jasa Keuangan dan Bursa Efek Indonesia � �

Rapat koordinasi Penyampaian laporan

Sesuai Kebutuhan

�

Pegawai � �

Pembentukan Serikat Pekerja Pertemuan dengan manajemen

Sesuai Kebutuhan

� � �

Jaminan kebebasan berserikat dan berpendapat Jaminan kesehatan dan keselamatan kerja Kesetaraan, kesejahteraan dan kejelasan jenjang karir

Minimal satu tahun sekali dalam acara ‘kebersamaan’ atau sesuai kebutuhan

� � �

Informasi kinerja Pengkinian informasi pasar (market update) Pengenalan produk baru, Pelayanan kepada nasabah, dll.

Sesuai Kebutuhan

� �

Bantuan sosial kemasyarakatan Bantuan pemberdayaan

Nasabah � Pertemuan � Penyampaian laporan � Survei Kepuasan Pelanggan Masyarakat Program CSR & PKBL


48

TATA KELOLA BERKELANJUTAN

TATA K EL O L A BER K EL ANJUTAN

S T R UK T U R TATA K ELOLA PE R U S A H AAN

UPAYA PENCEGAHAN DAN EVALUASI GCG

Sesuai Undang-Undang (UU) No.40 Tahun 2007 Tentang Perseroan Terbatas, struktur badan tata kelola Perseroan terdiri atas organ perusahaan: Rapat Umum Pemegang Saham (RUPS), Dewan Komisaris, dan Direksi. [G4-34]

Dalam upaya pencegahan dan evaluasi GCG ini, Perseroan menerapkan standar yang berlaku nasional dan internasional. [G4-14, G4-15] Perseroan memberikan akses kepada Pemegang Saham maupun pemangku kepentingan lain, untuk mendapatkan informasi terkait pelaksanaan tata kelola berkelanjutan[G4-49, G4-50]

Uraian tentang pelaksanaan RUPS dan Struktur Dewan Komisaris, serta Direksi pada tahun 2015, termasuk putusan yang dihasilkan dalam RUPS dan hal lain, disampaikan dalam Laporan Tahunan 2015 PT Danareksa (Persero). [G4-34, G4-38, G4-39, G4-40, G4-43, G4-44]

ANTI KORUPSI [G4-SO4] Perseroan mendukung kebijakan Kementerian Badan Usaha Milik Negara (BUMN) atas kewajiban penyampaian Laporan Harta Kekayaan Penyelenggara Negara (LHKPN). Perseroan memastikan tidak ada pejabat Perseroan yang dikenai sangkaan melakukan tindak pidana korupsi, maupun tindak pidana lain terkait ketidakwajaran dan ketidakbenaran informasi dalam LHKPN.

R E MU N ER A S I D EWA N K O MISA R IS D A N D IR EK SI Remunerasi Dewan Komisaris dan Direksi ditetapkan Pemegang Saham berdasarkan usulan Direksi yang telah disetujui Dewan Komisaris, dengan mempertimbangkan kinerja Direksi dan Dewan Komisaris. Remunerasi Dewan Komisaris dan Direksi diltetapkan berdasarkan Peraturan Menteri BUMN No:PER-4/MBU/2014 tanggal 10 Maret 2014 Tentang Pedoman Penetapan Penghasilan Direksi, Dewan Komisaris dan Dewan Pengawas BUMN. Laporan ini belum menyertakan informasi terkait rasio perbandingan remunerasi Dewan Komisaris dan Direksi terhadap rata-rata besaran imbalan jasa pekerjaan yang diterima pegawai.

Perseroan juga telah menerapkan larangan gratifikasi, yang diatur dalam SK Direksi No. KD38/027/DIR Tentang Kode Etik (Code of Conduct) PT Danareksa (Persero). Pengawasan atas pelaksanaan larangan gratifikasi dilaksanakan oleh Fungsi Corporate Secretary dan bertanggung jawab kepada Direksi. Melalui Fungsi Internal Audit dan Satuan Pengawasan Internal, Perseroan juga melakukan pengawasan dan pemeriksaan terhadap seluruh unit kerja. Dalam pengawasan dan pemeriksaan yang dilakukan selama tahun 2015, diketahui tidak ada fungsi yang rentan atas indikasi pelanggaran wewenang.

[G4-52, G4-54, G4-55]

Uraian tentang remunerasi Dewan Komisaris dan Direksi disampaikan dalam Laporan Tahunan 2015 PT Danareksa (Pesero). [G4-51, G4-53]

Uraian Tata Kelola Perseroan disajikan secara komprehensif pada Laporan Tahunan 2015 atau dapat diakses melalui http://www.danareksa.com/GCG/GCG.html

49


REFERENSI SILANG INDEKS ISI GRI G4 DAN LAPORAN TAHUNAN 2015

REFE R ENSI SI L ANG INDEK S I SI GR I G4 D A N LA POR AN TAHUNA N 2 0 1 5

[G4-32]

P E N G U N GK A PA N STA N D A R UM UM Standar Pengungkapan

Uraian

Referensi Silang Sub Bab dalam Laporan Tahunan 2015

Halaman

Strategi dan Analisis G4-1

Pernyataan dari Direksi

Laporan Direksi

17

G4-2

Uraian Dampak, Risiko dan Peluang

Laporan Direksi, Organ/ Komite Dibawah Direksi

17, 31

Profil Organisasi G4-3

Nama Organisasi

Identitas Perusahaan

4

G4-4

Merek,Produk, dan Layanan Jasa


4

G4-5

Lokasi Kantor Pusat

Identitas Perusahaan, Jaringan Perusahaan

4, 8

G4-6

Jumlah Negara Tempat Beroperasi

Jaringan Perusahaan

8

G4-7

Kepemilikan Saham dan Bentuk Hukum


4

G4-8

Pasar Terlayani

Bidang Usaha

6

G4-9

Skala Organisasi

Identitas Perusahaan, Tinjauan Keuangan

5

G4-10

Jumlah dan Komposisi Pegawai

Human Capital

10, 11

G4-11

Pekerja Terlindungi Perjanjian Kerja Bersama (PKB)

Human Capital

43

G4-12

Rantai Pasokan Organisasi

Identitas Perusahaan, Human Capital

G4-13

Perubahan Signifikan Organisasi

G4-14

Pendekatan Pencegahan Melalui Manajemen Risiko

Organ / Komite Dibawah Direksi

31, 47

G4-15

Kepatuhan Pada Prinsip-prinsip dan Inisiatif Eksternal

Penghargaan dan Sertifikasi

12, 47

G4-16

Keanggotaan Dalam Asosiasi

N/A

12 12

N/A

9

Aspek Material dan Pembatasan G4-17

Daftar Entitas

N/A

22

G4-18

Proses Menentukan Isi Laporan dan Pembatasan

N/A

22

G4-19

Daftar Aspek Material

N/A

22

G4-20

Batasan Aspek Material di Dalam Organisasi

N/A

22, 23

G4-21

Batasan Aspek Material di Luar Organisasi

N/A

22, 23

G4-22

Pernyataan Kembali

N/A

25

G4-23

Perubahan Pelaporan Bersifat Signifikan

N/A

22, 23

Pelibatan Pemangku Kepentingan G4-24

Daftar Pemangku Kepentingan

N/A

46

G4-25

Dasar Identifikasi dan Seleksi Pemangku Kepentingan

N/A

46

G4-26

Proses Pendekatan pada Pemangku Kepentingan

G4-27

Topik Kunci dan Respon Organisasi


Sekretaris Perusahaan, Akses Informasi dan Data Perusahaan N/A

50

46 46


Laporan Keberlanjutan ini memilih tingkat pemenuhan aspek material dengan opsi in accordancecore. Oleh karenanya, pilihan indikator disesuaikan dengan aspek material yang telah ditentukan dan ketersediaan data, serta kinerja keberlanjutan. Perseroan belum melakukan penjaminan (assurance) atas Laporan ini. [G4-32, G4-33] Pemangku kepentingan diharapkan membaca Laporan Tahunan PT Danareksa (Persero) tahun 2015 untuk mendapatkan informasi yang komprehensif dengan merujuk pada halaman referensi Laporan Tahunan dalam tabel di bawah ini. Demikian sebaliknya, Laporan Tahunan diharapkan menyertakan Laporan Keberlanjutan untuk menyediakan informasi, khususnya atas kinerja sosial dan lingkungan.

Standar Pengungkapan

Uraian


Halaman

Profil Pelaporan G4-28

Periode Pelaporan

N/A

22

G4-29

Tanggal Penerbitan Laporan Terdahulu

N/A

22

G4-30

Siklus Pelaporan

N/A

22

G4-31

Kontak

N/A

25

G4-32

Indeks Isi GRI

N/A

48, 49

G4-33

Penjaminan

N/A

49

Tata Kelola G4-34

Struktur Tata Kelola

Struktur Organisasi dan Pejabat Senior, Struktur GCG

14, 47

G4-35

Pendelegasian Kewenangan Terkait Topik Ekonomi, Lingkungan, dan Sosial

Tanggung Jawab Sosial Perusahaan Terhadap Masyarakat/ Program Kemitraan dan Bina Lingkungan

30

G4-36

Penunjukan Pejabat Pelaksana Kegiatan Terkait Topik Ekonomi, Lingkungan,dan Sosial


30

G4-37

Proses Konsultasi Pejabat Tata Kelola dengan Pemangku Kepentingan

Pelaksanaan Rapat Umum Pemegang Saham

30

G4-38

Komposisi Pejabat Tata Kelola

Struktur GCG

47

G4-39

Pejabat Badan Tata Kelola dan Pejabat Eksekutif

Struktur GCG

47

G4-40

Nominasi dan Seleksi Pejabat Tata Kelola

Struktur GCG

47

G4-43

Pengembangan Pengetahuan Terkait Topik Ekonomi, Lingkungan dan Sosial Bagi Pejabat Tata Kelola

Struktur GCG

47

G4-44

Proses Evaluasi Kinerja Pejabat Tata Kelola

Struktur GCG

G4-48

Pengesahan Pelaporan

N/A

24

G4-49

Komunikasi Kepada Pejabat Tata Kelola

N/A

47

G4-50

Jumlah Pelaporan Kepada Pejabat Tata Kelola dan Solusinya

N/A

47

G4-51

Kebijakan Remunerasi

Struktur GCG

47

G4-52

Proses Penetapan Remunerasi

Struktur GCG

47

G4-53

Pelibatan Pemangku Kepentingan dalam Penetapan Remunerasi

Struktur GCG

47

G4-54

Rasio Remunerasi

Struktur GCG

47

G4-55

Rasio Persentase Kenaikan Remunerasi

Struktur GCG

47

47

Etika dan Integritas G4-56

Nilai-nilai, Prinsip, dan Norma Organisasi

Visi & Misi, Kode Etik

13, 32

G4-58

Pelaporan Perilaku Tak Beretika/Tak Patuh Hukum

Sistem Pelaporan Pelanggaran

32

51



P E N G U N GK A PA N STA N D A R KHUSUS Standar Pengungkapan

Uraian


Halaman

Aspek Material: Kinerja Ekonomi G4-DMA

Pengungkapan Pendekatan Manajemen

G4-EC1

Nilai Ekonomi Langsung Dihasilkan dan Didistribusikan

G4-EC2

Implikasi Finansial Akibat Perubahan Iklim

G4-EC8

Dampak Ekonomi Tak Langsung

N/A

Tinjauan Keuangan

28 20

N/A

37


30

N/A

36

N/A

38

Aspek Material: Energi G4-DMA


G4-EN3

Energi Terkonsumsi di Dalam Perusahaan

G4-EN6

Pengurangan Konsumsi Energi

Tanggung Jawab Sosial Terhadap Lingkungan

38

Aspek Material: Air G4-EN8

Total Pengambilan Air Berdasarkan Sumber

G4-EN13

Perlindungan Atau Restorasi Habitat

G4-EN22

Total Air Terbuang Berdasar Kualitas dan Tujuan

N/A

37

G4-EN23

Jenis Limbah dan Metode Pengolahannya

N/A

40

N/A

Tanggung Jawab Sosial Terhadap Lingkungan

37 39

Hak Asasi Manusia G4-HR4

Dukungan Pada Kebebasan Berserikat

G4-HR5

Pekerja Anak

G4-HR7

Tenaga Keamanan Terlatih HAM

Human Capital

43 N/A

Human Capital

43 12, 45

Aspek Material: Ketenagakerjaan G4-DMA


G4-LA1

Jumlah Pekerja Baru dan Tingkat Turnover

Human Capital

43

G4-LA2

Manfaat untuk Pekerja

Human Capital

43

G4-LA6

Jenis dan Tingkat Kecelakaan Kerja

Human Capital

45

G4-LA8

Topik K3 dalam PKB

N/A

45

G4-LA9

Rerata Jam Pelatihan Per Pegawai Per Tahun

N/A

44, 45

G4-LA11

Persentase Pegawai Penerima Penilaian Kinerja

N/A

42

Human Capital

43, 45

Aspek Material: Perlindungan Nasabah G4-PR3

Informasi Produk dan Jasa

Tanggung Jawab Sosial Terhadap Konsumen

31

G4-PR4

Jumlah Insiden Ketidaksesuaian Informasi Terkait Produk

Tanggung Jawab Sosial Terhadap Konsumen

31, 33

G4-PR5

Indeks Kepuasan Konsumen

Human Capital

31

G4-PR8

Keluhan Terkait Privasi Pelanggan

N/A

33

G4-PR9

Sanksi Atas Ketidakpatuhan Pada Peraturan Produk dan Jasa

N/A

33

N/A

47

Aspek Material: Kemasyarakatan G4-SO4

Komunikasi dan Pelatihan mengenai Kebijakan dan Prosedur Anti-korupsi


52


DAF TAR SI NGK ATA N DAN I STI L AH APBN-P

Anggaran Pendapatan dan Belanja Negara Perubahan

BAPEPAM-LK

Badan Pengawas Pasar Modal - Lembaga Keuangan

BBM

Bahan Bakar Minyak

BI

Bank Indonesia

BUMN

Badan Usaha Milik Negara

DKI

Daerah Khusus Ibukota

K3

Kesehatan dan Keselamatan Kerja

KIK-EBA

Kontrak Investasi Kolektif – Efek Beragun Aset

LHKPN

Laporan Harta Kekayaan Penyelenggara Negara

OJK

Otoritas Jasa Keuangan

ORI

Obligasi Ritel Indonesia

PEFINDO

Pemeringkat Efek Indonesia

PKB

Perjanjian Kerja Bersama

PKBL

Program Kemitraan dan Bina Lingkungan

PLN

Pembangkit Listrik Negara

PNBP

Penerimaan Negara Bukan Pajak

PP

Peraturan Pemerintah

PSAK

Pernyataan Standar Akuntansi Keuangan

RJPP

Rencana Jangka Panjang Perusahaan

RKAP

Rencana Kerja Anggaran Perusahaan

RUPS

Rapat Umum Pemegang Saham

SDM

Sumber Daya Manusia

SID

Sentra Investasi Danareksa

SK

Surat Keputusan

UKM

Usaha Kecil Menengah

UMKM

Usaha Mikro Kecil Menengah

UU

Undang-undang

53


Dicetak di kertas Mohawk Superfine Eggshell 118 gram/m2 100% kertas natural, bahan baku terbarukan. 100% daya listrik yang digunakan dalam pembuatan kertas ini sesuai dengan Green-e certified wind energy. Tersertifikasi oleh Rainforest Alliance for FSC (R) standards. Sertifikat nomor RA-COC-000668.

This product is from sustainably managed forest and controlled sources


54

LEMBAR UMPAN BALIK

LEMBAR U MPAN B AL I K Laporan ini merupakan Laporan Keberlanjutan 2015 PT Danareksa (Persero), yang memberikan gambaran kinerja keuangan dan keberlanjutan. Kami mengharapkan masukan, kritik dan saran dari Bapak / Ibu / Saudara mengenai Laporan Keberlanjutan ini.

Mohon kirimkan kembali lembar umpan balik kepada : PT Danareksa (Persero) Gedung Danareksa Jalan Medan Merdeka Selatan 14 Jakarta 10110, Indonesia Telepon : (021) 29-555-777, (021) 29-555-888 Faksimili : (021) 350-1712 email : [email protected] Att : Fattah Hidayat

Nama (bila berkenan) :

Pekerjaan :

Nama Lembaga / Perusahaan :

Email :

Golongan Pemangku Kepentingan : Pemerintah

Masyarakat

Perusahaan

LSM

Industri

Lainnya mohon sebutkan (

)

1. Laporan ini sudah menggambarkan informasi aspek material bagi Perusahaan. Setuju

Netral

Tidak Setuju

2. Laporan ini sudah menggambarkan informasi positif dan informasi negatif Perusahaan. Setuju

Netral

Tidak Setuju

3. Laporan ini meningkatkan kepercayaan Anda pada keberlanjutan Perusahaan. Setuju

Netral

Tidak Setuju

4. Laporan ini mudah dimengerti. Setuju

Netral

Tidak Setuju

5. Aspek material apa yang paling penting bagi anda: (nilai 1=paling penting s/d 7=paling tidak penting)

Mohon berikan saran / usul / komentar anda mengenai Laporan Keberlanjutan ini.

(

) Kinerja Ekonomi

(

) Air

(

) Perlindungan Nasabah

(

) Kemasyarakatan

(

) Pelatihan

(

) Energi

(

) Ketenagakerjaan

55


Sustainability Report 2015

EMPOW ER I NG SUSTAI NAB I L I TY COMM I TM ENTS Sustainability for Danareksa means consistent efforts to ensure continuous business growth and adequate risk management.

A sustainable business for Danareksa means productive and harmonious synergy with all stakeholders to provide the best services to the customers by always considering the element of safety, ease and convenience in investing with Danareksa. We embodied our sustainability commitment with various efforts in three main aspects; economy, environment and social. The commitment in environmental aspect is implemented through paper waste management, optimizing use of water and energy, as well as preserving coral reefs and mangrove planting in order to conserve biodiversity.

Caution Concerning Forward-looking Statements This report may contain certain plans, projections, strategies and objectives of the Company that are not statements of historical fact and would be treated as “forwardlooking statements”. Forward-looking statements are subject to risks and uncertainties that may cause actual events, and the Company’s future results, to be different than expected or indicated by such statements. No assurance can be given that the results anticipated by the Company, or indicated by such forward-looking statements, will be achieved.


01

In the midst of global economic uncertainty and the Indonesian Capital Market conditions during 2015, Danareksa managed to record a net profit amounted to 157.16% of the 2015 target. Publishing the first Sustainability Report is a continued step for Danareksa in delivering the commitment and accountability reporting. Therefore, the annual report and sustainability report are mutually complementary as comprehensive reports for all stakeholders.

C ON T E N T S

02

27

46

EMPOWERING SUSTAINABILITY COMMITMENTS

MAINTAINING NATIONAL ECONOMIC GROWTH [Economic Development]

STAKEHOLDERS

04-15

Creating Economic Value

47

PT DANAREKSA (PERSERO) IN BRIEF

31

Maintaining Customer Loyalty

SUSTAINABLE GOVERNANCE

28-30

32-33

Upholding the Code of Conduct 16-19

MESSAGE FROM THE PRESIDENT DIRECTOR

20-21

2015 PERFORMANCE OVERVIEW

48-50 35

PRESERVING THE GREEN EARTH [Environmental Management] 36-38

Increasing Efficiency 39

Biodiversity 40

22-25

THE FIRST SUSTAINABILITY REPORT

CROSS REFERENCE OF GRI G4 CONTENT INDEX AND ANNUAL REPORT 2015

51

ABBREVIATION LIST AND GLOSSARY

Handling Waste 53 41

ENHANCING COMPETENCIES [Human Resources Competence Enhancement] 42-43

Diversity In One Goal 44-45

Developing for Growth

02

FEEDBACK FORM


PT DANAR EK SA ( PE R S E R O) IN BRI EF

Company Name [G4-3]


Year of Establishment

December 28, 1976

Line of Business [G4-4]

Financial Services

Head Office [G4-5]

Danareksa Building Jl. Medan Merdeka Selatan 14 Jakarta 10110, Indonesia Telephone : (021) 29-555-777, (021) 29-555-888 Facsimile : (021) 350-1712 website : www.danareksa.com email : [email protected]

Legal Form

Limited Liability Company

Shareholding [G4-7]

Government of The Republic of Indonesia, 100%


03


D A N A R EK S A H IS T ORY History of PT Danareksa (Persero) is closely related to the history of the Indonesian Capital Market, which began in 1912 with the establishment of Batavia Stock Exchange as the pioneer of stock exchange industry in Southeast Asia. Due to the World War II, the exchange was closed and reopened in 1952. Shortly afterward, in 1958, the Stock Exchange was inactive due to lack of transactions. Later, President Soeharto inaugurated the opening of the Jakarta Stock Exchange at Danareksa Building on August 10, 1977, as a symbol of capital market reactivation in Indonesia.

PT Semen Cibinong was the first company brought by PT Danareksa (Persero) to the exchange in 1977. PT Danareksa (Persero) also issued Danareksa Certificate for PT Semen Cibinong shares worth Rp10,000 per certificate. In 1992, PT Danareksa (Persero) conducted organization restructuring by establishing three subsidiaries with PT Danareksa (Persero) as the parent company. The three subsidiaries are PT Danareksa Sekuritas, which is engaged in the underwriting, financial advisory and securities brokerage; PT Danareksa Investment Management, which is engaged in fund management (mutual fund) and PT Danareksa Finance, which is engaged in financing sector.

The establishment of PT Danareksa (Persero) was based on the resolution of the National Economic Stabilization Board session on December 21, 1976. This resolution was later set out in the Presidential Decree No. 52 of 1976 dated December 27, 1976 on Capital Market. On the same day, Government Regulation No. 25 of 1976 was also issued concerning Capital Investment of the State of Republic of Indonesia for the Establishment of a Limited Liability Company (Persero) “Dana Reksa”. Furthermore, on December 28, 1976, PT Danareksa (Persero) was established based on Notarial Deed No. 74 by Notary Julian Nimrod Siregar gelar Mangaradja Namora, SH.

Along with the development of business and customers’ needs, PT Danareksa (Persero) founded PT Danareksa Capital in 2010, with a primary focus on direct investing business. In 2015, PT Danareksa (Persero) has been listed and supervised by the Financial Services Authority (OJK). Since it was established, PT Danareksa (Persero) never changed the name of the company. Organizational Restructuring;

PT Danareksa (Persero) was established Inauguration of Jakarta

Stock Exchange, a symbol of Capital Market reactivation in Indonesia

The beginning of Capital Market in Indonesia

DECEMBER

1912

PT Danareksa introduced PT Semen Cibinong as the first company listed on the exchange

established 3 Subsidiaries: PT Danareksa Sekuritas, PT Danareksa Investment Management & PT Danareksa Finance

DECEMBER

AUGUST

NOVEMBER

1976

1977

1992

S C A LE OF OR G A N IZ AT ION Description

Unit

Number of Employees

People

Number of Branch Offices Unit

Established PT Danareksa Capital

2010

2015

[G4-9]

2015

2014

2013

378

378

377

34

34

40

Total Revenues

Rp Million

602,193

607,225

378,446

Net Profit

Rp Million

78,647

77,268

23,089

Total Liabilities

Rp Million

2,469,737

2,709,447

1,888,530

Total Equity

Rp Million

1,249,597

3,454,385

2,532,527

Danareksa was registered and supervised by Financial Services Authority (OJK)

04



PR O DUCTS AND SERVICES [G4-8] PT Danareksa (Persero) is the parent compay of four financial service providers in the Indonesian capital market, with various products and services, such as: securities underwriting services (stocks and bonds), financial advisory services, securities brokerage, investment management, financing services, as well as direct investments. In marketing those products and services, Danareksa always educates the market with reliable product information, including the possible risk. Furthermore, Danareksa also maintains the product quality according to regulations and periodically meet with clients to understand their needs.

Main Entity

Products and Services


Macroeconomic Research Direct Financing Hedging

Subsidiaries

Products and Services Stock Underwriter Bond Underwriter Financial Advisor


Stock Brokerage Bond Brokerage Stock Research Bond Research Customer Financing Mutual Fund Products Danareksa Melati Platinum Rupiah Danareksa Melati Pendapatan Tetap Danareksa Melati Pendapatan Tetap II Danareksa Melati Pendapatan Tetap V Danareksa Gebyar Indonesia II Danareksa Pendapatan Prima Plus Danareksa Melati Pendapatan Utama Danareksa Melati Dollar Danareksa Melati Premium Dollar Danareksa Melati Platinum Dollar AS

PT Danareksa Investment Management (DIM)

Danareksa Gebyar Dana Likuid Danareksa Seruni Pasar Uang II Danareksa Seruni Pasar Uang III Danareksa Gebyar Likuid II Danareksa Seruni Pasar Uang V Danareksa Seruni Pasar Uang VI Danareksa Seruni Pasar Uang USD Danareksa Seruni Pasar Uang USD II Danareksa Proteksi XVI Dollar AS Danareksa Proteksi Stabil Danareksa Proteksi XVIII Danareksa Global Gebyar II Danareksa Mawar Danareksa Mawar Agresif Danareksa Mawar Fokus 10 Danareksa Mawar Konsumer 10


05


Subsidiaries

Products and Services Danareksa Mawar Komoditas 10 Danareksa Mawar Rotasi Strategis Danareksa Syariah Saham Danareksa Anggrek Fleksibel Danareksa Anggrek Danareksa Syariah Berimbang Danareksa Proteksi Dinamis Fleksibel Danareksa Proteksi Melati Optima XIX Danareksa Proteksi Pendapatan Maxima IV Danareksa Proteksi Pendapatan Maxima V Danareksa Proteksi II Danareksa Proteksi IV Danareksa Proteksi Prima II Danareksa Indeks Syariah Danareksa Investa Fleksi I Danareksa Investa Fleksi IV Danareksa Proteksi Danareksa Proteksi Pendapatan Maxima VI Danareksa Proteksi III Danareksa Proteksi Melati Optima Dollar AS

PT Danareksa Investment Management (DIM) continued

Danareksa Proteksi VII Danareksa Proteksi VIII Danareksa Proteksi IX Danareksa Proteksi Syariah I Danareksa Proteksi Syariah II Danareksa Proteksi V Danareksa Proteksi X Danareksa Proteksi XI Danareksa Proteksi XII Danareksa Proteksi XIII Danareksa Proteksi XV Danareksa Proteksi XVII Danareksa Global Prospektif III Danareksa Investa Fleksi VI Danareksa Investa Optima Danareksa Investa Obligasi Dollar Danareksa Strategis Dollar Collective Investment Scheme Product - Asset Backed Securities (KIK-EBA) Danareksa DSMF1- Certificate Class A & B Danareksa DSMF2- Certificate Class A & B Danareksa KIK EBA DBTN -01 Danareksa KIK EBA DBTN -02 Danareksa KIK EBA DBTN -03 Danareksa KIK EBA DBTN -04


Leasing and Factoring Direct Investment


Fund Creation Financial Advisory Private Equity

06



Head Office Branch / Partner Offices

W O R K I N G A R EA Head Office

[G4-5, G4-6]

Jakarta Number of SID/Outlets

Branch Offices

Locations

7

Jabodetabek

2

Malang

2

Bandung

2

Makassar

5

Yogyakarta

2

Surakarta

3

Semarang

2

Medan

1

Palembang

1

Surabaya

1

Salatiga

Number of Offices

Partnership Offices

Locations

1

Balikpapan

1

Denpasar

1

BSD-Tangerang

1

Bekasi

1

Depok


07


MEM BERSHIP IN PROFESSIONAL ASSOCIATIONS

[G4-16]

Organization

Status

Indonesia Mutual Fund Managers Association

Member1

Association of Indonesian Broker-Dealer Representatives

Member

Association of Indonesian Securities Companies

Member

Indonesian Financial Services Association

Member

Indonesia Securities Investor Protection Fund

Member

Indonesian Clearing and Guarantee Corporation

Member2

Indonesian Corporate Secretary Association

Member

Indonesian Institute of Audit Committee

Member

Indonesian Central Securities Depository

Member3

Member cum Deputy Head of Organizational and Infrastructure Development Member cum Commissioner and Chairman of Audit Committee 3 Member of Working Committee for Regulatory Affairs 1 2

08



E M P L O Y EE P R O FILE

[G4-10]

By the end of 2015, the number of the Company’s employees was 378. They consisted of 342 permanent employees and 36 temporary employees. Their placement are spread at the Jakarta Head Office, branch offices and subsidiaries.

In addition to permanent and temporary employees, PT Danareksa (Persero) utilized third-party employees, which is managed by PT Reksasentosa Dinamika (PT RSD). This report excludes information related to outsourced employees.

Number of Employees By Status and Gender [G4-10] Employment Status

2015

2014

2013

Male

Female

Male

Female

Male

Female

Permanent Employees

188

154

189

155

203

143

Temporary Employees

19

17

16

17

15

16

Total

378

377

377

2014

2013

Number of Employees By Age Group and Gender [G4-10] Age Group

2015 Male

Female

Male

Female

Male

Female

< 20

0

0

0

0

0

0

21 - 30

37

44

31

47

32

43

31 - 40

48

50

58

45

59

39

41 - 50

79

51

81

51

90

49

> 51

24

9

19

12

22

12

Total


342

344

09

346


Number of Employees By Placement and Gender [G4-10] Location of Placements

Head Office (Holding) Head Office (Subsidiary) Branch Offices

2015

2014

Male

Female

46

52

132 10

Total

Male

2013

Female

Male

Female

48

48

51

44

82

130

84

138

79

20

11

23

14

20

344

346

2014

2013

342

Number of Employees By Job Rank and Gender [G4-10] Job Rank

2015 Male

Female

Male

Female

Male

Female

2

0

4

0

7

0

Vice President (VP)

14

12

15

10

22

7

Assistant Vice President (AVP)

47

20

46

20

46

20

Manager

50

44

51

43

44

37

Assistant Manager

54

46

50

49

60

44

Associate

21

32

23

33

24

35

Senior Vice President (SVP)

342

Total

344

10

346



S U P P LY C H A IN

The Company is supported by 29 Danareksa Investment Centers (Sentra Investasi Danareksa or SID) and outlets (Gerai) located in 11 cities across Indonesia. The SID and Gerai support the Company’s operations in each region, particularly in Danareksa’s product and service marketing, as well as being the first point of contact – should the customers need assistance regarding Danareksa products and services, aside from Call Center.

C E RT I F I C ATION

ORGANIZATIONAL CHANGE [G4-13]

[G4-12]

Operational activities at the Head Office are also supported by vendors. Each vendor carries out particular service, including building maintenance and cleaning service, as well as security services. Especially for security services, the Company ensures 28 security officers stationed at the Head Office and three other officers placed each at SID Pondok Indah, Mangga Dua and Kelapa Gading Jakarta, have been equipped with certificate from the National Police (POLRI). It is necessary to ensure that every security officer has the knowledge of human rights and can carry out their duties with responsibility and ethics in securing the assets of the Company. [G4-HR7]

As of the end of 2015, the Company has made an organizational structure change on business development. The change was the addition of Business Planning & Change Management Division. The division is needed, especially to help determine the direction of the Company, as well as to optimize the current system.

[G4-15]

Name of Certification

Year of Issuance

Validity

ISO 9001-2008 On Application of Quality Management System at PT Danareksa Sekuritas

2014

2017

ISO 9001-2008 On Application of Quality Management System at PT Danareksa Investment Management

2014

2017


11


VISION

[G4-56]

To be the preeminent, preferred and trusted institution in the financial services industry

MIS SION

[G4-56]

1. Providing various quality financial products and services to fulfill clients’ needs 2. Providing financial solutions to clients with synergy and understanding their requirements 3. To be the employer of choice 4. Providing optimum added values for the stakeholders Basis for the Establishment of Company Vision and Mission: Board of Directors’ Decree No. KD-38/027/DIR dated August 29, 2014. The Vision and Mission have been approved by the Minister for State Owned Enterprises (SOEs) through letter No: S-125/MBU/2014 dated March 11, 2014 on the Ratification of the Corporate Long Term Plan (RJPP) of PT Danareksa (Persero) 2014-2018. The Company’s Vision, Mission and Values are disseminated by relaying the information through the Company website, email, posters and face-to-face during employee gathering.

C U LT URE - CORE VALUES

[G4-56]

Integrity

Danareksa personnel are required to uphold ethics, both in carrying out their duties for the Company and in their personal lives.

Fairness

Danareksa strives to be just and fair to the shareholders, Danareksa personnel, and the customers.

Competence

Customer handling shall be performed by Danareksa personnel who are proven to be competent in their respective fields. The competencies will result in fast and appropriate services according to the customer’s need without neglecting compliance with applicable laws and regulations.

Transparency

Danareksa ensures disclosure of material and relevant information concerning the performance, financial condition, and other information, are clear, adequate, and timely, as well as can be easily accessed by the stakeholders according to their rights. The transparency principle shall not reduce the obligation of protecting confidential information on Danareksa and the customers in accordance with applicable laws and regulations.

Basis for the Establishment of Corporate Culture: Board of Directors’ Decree No: KD-38/027/DIR dated August 29, 2014 regarding Danareksa Code of Conduct.

12



O R G A N I ZAT ION A L S T R U C TU RE

[G4-34]

Shareholders Board of Commissioners Audit Committee President Director Heru D. Adhiningrat Risk Management Committee Human Capital Committee Information Technology Committee Asset Liability Committee

Director Bondan Pristiwandana

Director Hoesen

Director Marciano H. Herman

Risk Man. & SOP RAM Irwan S. Utama

Chief Economist Kahlil Rowter

Proprietary Setiawan Q. Putera

Accounting & Financial Control Ahmad Fauzi

Corporate Secretary Fattah Hidayat

Direct Financing Hasan

Internal Audit Arini Imamawati

Institutional Coverage Origination Upik Susiyawati

Human Capital A.Pawitra Indriati

Business Development & Change Management (vacant) Treasury Rika Muzni Legal & Asset Recovery Lukman Nur Azis

Economic Research Damhuri Nasution

General Affairs Jenny

Compliance Dewi Mulyanti

Trasury, Prop, Finance Ops R. Maman S. Juniawan Purchasing & Procurement Erdian


Shareholders

PT Danareksa Investment Management

Board of Commissioners and Committees under Board of Commissioners



Board of Directors and Committees under Board of Directors

13


Division Head

Subsidiaries


14


MESSAGE FROM PRESIDENT DIRECTOR

Heru D. Adhiningrat President Director PT Danareksa (Persero)

This report complements the Annual Report 2015 of PT Danareksa (Persero), which contains information regarding the fulfillment of sustainability aspects, namely economic. environmental and social performance.


15


ME SSAGE F R O M P RESIDENT DI R EC TO R

[G4-1] [G4-2]

Dear Stakeholders,

Maintaining Business Growth

Praise and gratitude be to Allah SWT, God Almighty. Upon His mercy and grace, Danareksa has been able to prepare and publish our first Sustainability Report for the year 2015.

The economic performance of the Company during 2015 faced many dynamic external factors, including slowing economic growth and the world economy that remained in crisis. In such conditions, it was crucial to maintain customer loyalty while continuing the effort to gain the confidence of new customers. Various strategies had to be established in line with the development of a dynamic investment climate.

This report complements the 2015 Annual Report of PT Danareksa (Persero), which contains information regarding the compliance with sustainability aspects, namely economic, environmental and social performance.

Customer Satisfaction Index

82.10

The Company has always been committed to protecting the customers’ interests in investments, including customer data protection. Danareksa ensured that all issued products and services have been complemented with adequate information and support, to help customers understand every feature, benefit and risk of these products. The Company continued to improve services to customers by conducting surveys to determine the satisfaction level, as well as to gather their feedback and aspirations.

Preserving the Environment

The survey is conducted periodically by an independent third party. The latest survey was conducted in 2015 with a score of 82.10 or ‘Satisfied’. The results of this survey identified that the aspect of ‘Service’ has become Danareksa’s advantage, however the aspect of ‘Product’ needed to be improved. It was a challenge for Danareksa given the increasingly intense competition in the financial services industry, particularly in the Indonesian capital market. Danareksa manages products and services with priority for the customers.

As an SOE, Danareksa plays an active role as a sales agent for government investment products, such as retail bonds (ORI), retail sukuk (Islamic bond), SBR (Savings Bond Retail), and others, whereas the income from these investments, in addition to support the the State Budget is also used for environmental preservation and education purposes.

The pioneering spirit that has been in effect so far also manifests itself in the publication of the first mutual funds in Indonesia: sharia-based funds and US Dollar funds. The various available products and services are tailored to each client’s investment objective.

16

The issue of environmental preservation, including global warming phenomenon has become a global concern. The industrial sector and other business activities are required to make positive contributions to reduce global warming and preserving the environment. This also applies to the financial services sector, which is the main business of PT Danareksa (Persero).

In addition, the Company also participated in preserving the environment through policies in reducing the volume of waste, which is mostly in the form of paper. Danareksa also took part in preserving biodiversity in the archipelago, by planting coral reefs, mangrove and nursery of Albizia chinensis.



Building Prosperity for All Danareksa actively contributes in supporting the Government’s efforts to improve the welfare of the community through its programs. Since 1992, the Company has implemented Partnership and Community Development Program (PKBL), as well as the activities of corporate social responsibility (CSR).

Total Funds for Partnership Program

Rp1.8billion Total Funds for Community Development

Rp697.55million

Total funds for the Partnership Program reached Rp1.8 billion, with a total of 55 partners as beneficiaries comprising micro, small, and medium enterprises (MSMEs). Meanwhile, the funds for Community Development activities amounted to Rp697.55 million. Until the end of 2015, the Company also has realized Rp528.97 million in funds for CSR activities. The funds were used to finance the program’s activities, which aimed to support economic independence and improving the community’s welfare. The Company is also committed to providing welfare benefits to all employees, both in terms of compensation as well as other basic rights. As a professionally managed company, Danareksa provides equal opportunities to every employee to develop a career and eradicate practices of workplace discrimination.

Commitment To Future Sustainability In the future, the demands on the compliance with sustainability aspects will become mandatory to all businesses. The Government of the Republic of Indonesia’s decision to support the achievement of Sustainable Development Goals (SDGs) reaffirmed the importance for the Company to address development of sustainability issues in the future. It is not easy to achieve this goal, considering the activities of financial services do not have direct impact on the current sustainability issues. The Company may treat the sustainability issues both as a challenge and an opportunity for business development.

Fund Realization of Corporate Social Responsibility

Rp528.97million DANAREKSA | LAPORAN KEBERLANJUTAN 2015

17


From left to right: Bondan Pristiwandana, Marciano H. Herman, Heru D. Adhiningrat, Hoesen

Closing The Board of Directors would like to extend our appreciation to all stakeholders who have given their support for the Company’s achievements in 2015. We would like to invite all stakeholders to strengthen cooperation and create clean, healthy and beneficial investment climate. Thus, the commitment to support the achievement of sustainable development can be realized.

Jakarta, April 2016

Heru D. Adhiningrat President Director

18


2015 ACHIEVEMENTS

P ERFOR M ANC E O V E RVIE W 2 015

E C O N O M IC PE R FO R MA N C E Description

Unit

Operating Revenues

[G4-EC1]

2015

2014

2013

Rp Million

602,193

607,225

378,446

Operating Income

Rp Million

104,464

117,672

43,312

Other Comprehensive Income

Rp Million

504,659

96,026

(5,250)

Comprehensive Income

Rp Million

78,675

77,360

23,089

2015

2014

2013

24,555

23,095

17,238

E N V I R O NME N TA L P E R FO R MANCE Description

Unit

Water Consumption

m3

Paper Consumption

Ream

3,096

3,612

3,096

Power Consumption

KWh

52,074

49,725

47,042

Description

Location

Total

Remarks

Coral reef planting

Badul Island, Banten

4,000 seeds

Collaboration with WWF (World Wildlife Fund)

Mangrove planting

Thousand Islands

40,000 trees Land Area of 1 Ha

Collaboration with “Transformasi Hijau” community

Albizia chinensis planting


25,000 trees

Collaboration with SMEDC UGM (Small & Medium Enterprise Development Center, Gadjah Mada University)


19

2015 ACHIEVEMENTS

S O C IA L P E R FO R MA N C E Partnership Program Description

Unit

2015

2014

2013

Number of MSME Partners

Unit

55

36

41

Accumulated Number of MSME Partners

Unit

1,346

1,291

1,255

Realization of Disbursed Funds

Rp

1,815,000,000

1,173,000,000

1,205,000,000

Accumulated Realization of Disbursed Funds

Rp

26,960,000,000

25,145,000,000 23,972,000,000

* MSME - Micro, Small and Medium Enterprise

Community Development Program Description

2015

2014

2013

Amount of Fund (Rp)

Amount of Fund (Rp)

15,000,000

0

8,328,281

115,000,000

20,000,000

0

Environment

80,298,750

75,000,000

0

Infrastructure

195,000,000

182,500,000

0

0

0

0

20,000,000

0

0

Training, apprenticeship, marketing, promotions of partnership program

272,250,000

0

0

Total

697,548,750

277,500,000

8,328,281

Amount of Fund (Rp)

Education Health

Community Empowerment Natural Disaster

Employment and OHS Description

Unit

Number of Employees

People

Workplace Accidents

Unit

2015

2014

2013

378

378

377

0

0

0

2015

2014

2013

82.10

78.10

76.09

* OHS - Occupational Health and Safety

Customer Protection (Customer Satisfaction Index) Description

Unit


%

20



T HE FIR ST S USTAI NAB I L I TY RE PORT PT Danareksa (Persero) or Danareksa published the 2015 Sustainability Report for the first time in conjunction with and complement the Annual Report. Both reports are used as materials in the general meeting of shareholders (GMS) in early June 2016. The reporting period covers the sustainability performance of the Company in the period from January 1 to December 31, 2015, covering economic, environmental and social aspects.

All information in this report was collected from the Head Office of the Company. There was no information from the branch offices. The consolidated financial statements covered economic performance of all Subsidiaries.

[G4-28] [G4-29]

The Company will publish the Sustainability Report each year, in conjunction with the publication of Annual Report. [G4-17] [G4-30]

D EFINING M ATERIALITY ASPECT [G4-18] [G4-19] [G4-20] [G4-21] [G4-23]

Material aspects in this report have been defined based on the results of focus group discussion (FGD) participated by the Company’s internal team on March 2, 2015 at Jakarta Head Office. The Company’s internal team was led by Corporate Secretary as an officer in charge of the Sustainability Report preparation. The FGD results of internal team were combined with assessment from external party consisting of 6 people who represented mass media, customers, and financial industry observers. The results identified five materiality aspects were in ‘high’ category and two aspects in ‘moderate’ category, which became the main content and information in the Sustainability Report 2015. There was no restatement on change in material aspects and report boundary, considering this is the first report for the Company.


21


Material Aspects Materiality Level

Category

Material Aspect

Sustainability Topic

High

Economy

Economic Performance

Economic value Indirect Economic Impacts

Environment

Water

Water Consumption Grey Water Treatment

Social

Customer Protection

Product Information Customer Satisfaction Customer Protection & Data Security

Moderate

Community

Anti Corruption

Training

Employee Education and Training

Environment

Energy

Energy Saving

Social

Employment

Facilities For Employees

Material Aspect Boundaries [G4-20] [G4-21] [G4-23] Material Aspects

Scope of Reporting Head Office Jakarta

Impact on Stakeholders

Branch Offices

Economic Performance

Government Customer Regulator PT PEFINDO Employee

Water

Government Community Employee

Customer Protection

Customer Regulator

Community

Government Community

Training

Employee Customer

Energy

Government Employee

Employment

Employee

22



S T E P S O F D EFIN IN G R E P ORT CONTENT Defining report content is based on the Sustainability Reporting Guidelines of GRI G4. The steps conducted during the FGD are: Step 1, identifying sustainability aspects that were relevant to the business characteristics of the Company and defining the boundary and scope of each aspect. Step 2, prioritizing sustainability aspects to be reported. Step 3, validating the material aspects that have become priority. The validation was approved by the Board of Directors as the Company’s governance official in charge of the preparation and publication of this report. [G4-48] Step 4, reviewing the advice of stakeholders to be used as consideration in defining the report content next year, in accordance with the principle of stakeholder inclusiveness.

Steps in Defining Report Content

STEP 2

STEP 1

IDENTIFICATION

PRIORITIZATION

Sustainability Context

Materiality

STEP 3

VALIDATION Completeness

Stakeholder Inclusiveness

STEP 4

REVIEW

Topics >> Aspects >> Management Approach Disclosure + Indicators

Sustainability Context Stakeholder Inclusiveness


23


Inquiries related to this report can be addressed to: [G4-31]

Fattah Hidayat

D E FINING REPORT CONTENT AND QUALITY This report applied the principles of defining the report content and quality in accordance with reporting principles of G4 guidelines.

VP Corporate Secretary

Report Content Principles

Danareksa Building Jl. Medan Merdeka Selatan 14 Jakarta 10110, Indonesia Telephone : (021) 29-555-777, (021) 29-555-888 Facsimile : (021) 350-1712 website : www.danareksa.com email : [email protected]

Stakeholders Inclusiveness FGD activities have been held with the involvement of internal and external stakeholders. Sustainability Context Danareksa has communicated information regarding sustainability performance with exploration of the issues relevant to the Company’s condition, particularly in running the ethical and responsible business. Materiality The report emphasizes on the disclosure of material aspects relevant to the performance of Danareksa during 2015. Every aspect of the material presented is believed to have a significant impact on stakeholders. Completeness The report presents the results of performance that gives fair and balanced representation of sustainability aspects that is supported by adequate documents on the performance.

Report Quality Principles Balance The report presents the material aspects of sustainability performance, in the form of achievements and challenges, to keep the report transparent and balanced. Comparability Important information on specific parts of this report included data from the period 2013 and 2014 as a benchmark for performance achievement in 2015. Accuracy Quantitative and qualitative data presented in the report has been internally verified in accordance with the methods or procedures applicable in the Company. Timeliness The report is presented in accordance with performance reporting fiscal year and published together with the Annual Report that are used at the GMS as the material to make strategic decisions. Clarity The information in this report is presented in narration, tables, diagrams and graphics to be easier for the readers to understand. Reliability Management leadership are involved and approved of the reliability of all information in this report. No restatement of errors in presentation in the previous report. [G4-22]

24



25

M A I N TA I N I N G N AT I O N A L ECONOMIC GROWTH [EC O N OMIC DEVEL OPMENT]

2015 was a year of change for the Company. Various economic policy packages issued by the Government boosted the optimism for the national economic growth and increased the businesses, including in the capital market in Indonesia. With optimal business management, Danareksa managed to record a net profit of 157.16% of the amount that has been set in the 2015 budget.

26


MAINTAINING NATIONAL ECONOMIC GROWTH

CREATING ECONOMIC VALUE

CRE ATI NG E CONO M I C VAL UE

[G4-DMA]

Reason for Importance

Commitments

Responsibility

Economic performance is the sustainability foundation to strengthen Danareksa’s performance

1. Referring to International Financial Reporting Standard

Finance Director

2. Referring to Financial Accounting Standard Statement or PSAK (2009 Revision) and other relevant PSAK

Resources

3. Referring to Regulations of Financial Service Authority (OJK) and BAPEPAM/LK

2. Availability of an accounting & budgeting system that supports the recording of financial performance

Policies Vision and Mission, Corporate Work Plan & Budget (RKAP), and Key Performance Indicator (KPI)

4. Referring to Regulations of Ministry of SOEs

1. Funds in accordance with “RKAP” 2015

3. Independent auditor of Public Accounting Firm Purwantono, Sungkoro & Surja, member of Ernst & Young (EY) International

Specification To be the preeminent, preferred and trusted institution in the financial services industry DANAREKSA | LAPORAN KEBERLANJUTAN 2015

27



U N IT E D STATE S E CON O MIC C ON D IT IONS The economy in the US remained in a period of expansion that continues to show positive growth. This expansion has created jobs that caused the unemployment rate continue to decline from 10% in October 2009 to 5% in December 2015. The economic recovery prompted the US Central Bank (The Fed) to make normalization in late 2015 with the policy of raising interest rates after ending the policy of Quantitative Easing (QE) in 2014. This policy change caused market volatility, both in the exchange rates and capital market. However the Fed’s interest rate increase may not necessarily continue, given the economic recovery has not been fully strong, inflation remains low and the condition of the world economy is still relatively unstable.

E UR O PE A N E C O N OMIC D EV E LOP MEN T After surviving the economic crisis in 2012, European economic recovery slowed since the second quarter of 2014, due to the geopolitical crisis in Ukraine and deflationary tendencies in the European region. Therefore the European Central Bank (ECB) has loosened its monetary policy in the form of low interest rates and Quantitative Easing (QE). The loose monetary policy has had a positive impact on the capital markets in the emerging markets, including Indonesia.

INDONESIAN ECONOM IC DEVELOPM ENT: INTEREST RATES AND INFLATION Indonesia’s economy throughout 2015 grew around 4.79% (5.02% in 2014). At the end of 2015, the BI rate was at 7.50% (7.75% in 2014). Inflation in 2015 was at 3.35% (8.36% in 2014). During 2015, change in interest rate policy decision was only made once by Bank Indonesia on February 17, 2015, by lowering the BI rate by 25 bps to 7.50%, Deposit Facility rate down 25 bps to 5.50% and Lending Facility remained at the level of 8.00% effective from February 18, 2015. The cumulative inflation (January to December) in 2015 was at 3.35%. Bank Indonesia believed that the approval of Revised State Budget 2015, fiscal stimulus packages and measures of structural reform policy undertaken by the Government, will be able to spur economic growth.

The most recent macro-economic data such as LEI, IKK, EPE and other indicators showed an improvement in the economic recovery in the European region, after having been once constrained during political turmoil in Greece in July 2015.

28




INVESTMENT FOR COMMUNITY [G4-EC8]

Danareksa has been contributing to the community’s welfare improvement by conducting several activities that are part of the Company’s core business. The activities are conducted with considering aspects of economic system improvement, environmental rehabilitation and contribution to the community welfare.

Aspect

Form of Initiative

Economy

PKBL Implementation SME Supplier Priority

Environment

Mangrove Planting on Rambut Island Paper use reduction

Community

Introduction of capital market products through visits to several universities Lecture on subjects capital market themes

with

The Company conducted activities of Partnership and Community Development Program (PKBL) in East Java, Banten, Jakarta and Yogyakarta. Total allocated and disbursed funds amounted to Rp2.5 billion. The funds were used for the development of small businesses (Partnership Program) as well as natural disaster relief, education and training, places of worship, public facilities and infrastructure, health promotion, the environment and poverty alleviation. The partnership program is implemented by the Company in cooperation with the Community Empowerment Organization. The targeted communities in the partnership program implementation are cooperative, artisans and small vendors. In addition, for the Community Development Program, the Company cooperates with Non-Governmental Organizations and communities in environmental, religious and socioeconomic fields. PKBL implementation is managed by PKBL Unit under the supervision of Corporate Secretary who represents the management to establish communication with stakeholders, and reports to the President Director. PKBL implementation is disclosed to the stakeholders by publishing PKBL Annual Report. [G4-35] [G4-36] [G4-37]

Total Disbursed Funds for Partnership, Community Development and CSR Programs (in full rupiah) Description

2015

2014

1,815,000,000

1,173,000,000

1,205,000,000

Community Development Program (BL)

697,548,750

277,500,000

8,328,281

CSR Program

528,971,204

540,597,200

967,601,457

3,041,519,954

1,991,097,200

2,180,929,738

Partnership Program (PK)

Total


29

2013

MAINTAINING CUSTOMER LOYALTY


MAI NTAI NI NG CUSTO M ER LOYALTY The Company has always been responsible for each financial investment product and financial service in the capital market for the customers.

To ensure risk control, the Company’s operational activities are monitored by the Internal Audit Division concerning risk based audit, as well as the Division of Operations that carries out daily transactions in accordance with OJK regulation No. 17/POJK.03/2014 on “Implementation of the Integrated Risk Management for Financial Conglomerate”. Risk management is thoroughly conducted within Danareksa Group, including the Parent Company and all subsidiaries.

P R O D U C T A N D SE RV IC E R E S PO N S IB ILITY [G4-PR3]

M AKING CUSTOM ER AS TOP PRIORITY [G4-PR5]

All investment products issued by the Company are always complemented with information in the form of prospectus. The prospectus will help customers to get information about the advantages and risks of the product. The Company provides the advantages and risks of each product comprehensively for potential customers to have complete information before determining and making decision on an investment.

As a leading financial services provider in Indonesia, the Company continues to improve services to customers. Each year the Company conducts a survey to determine the level of customer satisfaction on products, services and value provided. The results of customer satisfaction surveys have continued to increase year after year, as shown in the chart below. In 2015, the survey was conducted by Frontier Consulting Group with the result score of 82.10, or ‘Satisfied’.

The prospectus contains information, including on the duration of investment product, investment procedures, return on investment, product advantages, the risk of the product, and the underwriter of the product.

The results indicated that the service aspect was the Company’s strength according to the customers. The level of customer satisfaction on Danareksa products remained high, although the score was slightly below the service aspect.

The Company is committed to provide accurate information in each prospectus. As a result, the Company during 2015 did not receive any complaints over suspected misinformation in the prospectus, both from customers and regulator.

Nevertheless, the spirit of innovation in the units related to product development lives on, to continue providing products that meet the dynamic of customer needs development.

[G4-PR4]

Danareksa is also the sales agent of investment products issued by the Government, for the financing of infrastructure development, education and environmental management. The products are Indonesian Retail Bonds (ORI), Retail Islamic Bonds (Sukuk) and Savings Bond Retail (SBR).

R I S K MA N A G EMEN T

40

[G4-2] [G4-14]

-

Risk monitoring on the Company’s business is carried out by the Division of Risk Management & SOP through the Enterprise Risk Management (ERM), established in 2014. The implementation of ERM refers to the guidelines of the Committee of Sponsoring Organizations of the Treadway Commission (COSO), and ISO 31000. The ERM development continues in line with the development of products and service coverage of Danareksa.

76.09

60

78.10

80

82.10


20 0

2015

30

2014

2013



UPHOLDING THE CODE OF CONDUCT

U PHOL DI NG THE C OD E OF C ON D U C T

E T H I C S AN D IN TE G R IT Y

[G4-56]

The Company has a Code of Conduct that contains system of values, business ethics, work ethic, commitment, and enforcement of the Company’s rules. The Code of Conduct applies to the Board of Commissioners, Board of Directors and all employees of the Company, its subsidiaries and affiliates in running the business and other activities, as well as interacting with stakeholders. The Code of Conduct was established based on the Board of Directors’ Decree No: KD-38/027/DIR dated August 29, 2014 on Danareksa Code of Conduct. The Company disseminates the Code of Conduct through booklet, Company website, email distribution and other media. Each official and employee is obliged to sign a statement of compliance with Danareksa Code of Conduct. The compliance statement is periodically renewed.

Description on the key points of Danareksa Code of Conduct are presented in the Annual Report 2015 of PT Danareksa (Persero).


WHISTLEBLOWING SYSTEM ( WBS) [G4-58] The Code of Conduct application and implementation is supported by the violation reporting system or whistleblowing system (WBS). The establishment of WBS refers to the Joint Decree of the Board of Directors and Board of Commissioners No: KD37/039/DIR and PER-01/DK-DR/XI/2013, dated November 29, 2013 on Reporting Policy Over Alleged Irregularities of PT Danareksa (Persero) and Subsidiaries. The report of the violation can be submitted through written letter addressed directly to the Ombudsman or email to the address: [email protected]. The Company provides protection to all whistleblowers that submit reports on alleged violations and is committed to follow up the reports. Until the end of 2015, the Company did not receive any reports of alleged Code of Conduct violations at PT Danareksa (Persero) and Subsidiaries.

31

UPHOLDING THE CODE OF CONDUCT


C U S TOMER PR O TE C TION A N D TR A N SA C T ION D ATA SE C U R ITY

Periodically, CMO and IMO divisions submit customer transaction activity reports. Danareksa advises customers to receive these reports in the form of soft copy or a PDF file that are sent to their respective email addresses.

Pursuant to the Financial Services Authority (OJK) No: 1/POJK.07/2013 on Consumer Protection of Financial Services Sector, the Company is required to protect the customer’s interests in investing. This includes the protection of customer data use.

In addition, to maintain the security of customer data, the customers may at any time view the status, activities and history of their transactions through available electronic channel (e-channel) of Danareksa.

In the OJK regulation, which have also been implemented by Danareksa, consumer protection on financial service business players’ behavior includes transparency, fair treatment, reliability, confidentiality and security of consumer data/ information and the handling of complaints/ consumer dispute resolution that is simple, fast and affordable.

The Company also provides a channel for customer complaints on service and products marketed through the following mechanism [G4-PR4]:

Recording activities of the customers’ stock and bond transactions in Danareksa are implemented by the Division of Capital Market Operations (CMO), while recording of transactions in Mutual Funds is implemented by the Division of Investment Management Operations (IMO). Both divisions also carry out the management of customer data, including maintaining the security of customer data from being misused by the other party.

Media

Description

Call Center

1500 688

Email

[email protected] [email protected] [email protected]

Website

www.danareksa.com

During 2015, the Company did not receive grievances or complaints over alleged leaks, theft or misuse of customer data, submitted by the customers or regulator, such as the Financial Services Authority and the Indonesia Stock Exchange. [G4-PR8] [G4-PR9]

32



33

PRESERVING THE GREEN EARTH [EN V I R O N M ENTAL MANAGEMENT]

Danareksa is committed to increasing positive contribution to the earth, including through the control of use of water and paper waste , energy saving, and biodiversity preservation. Danareksa also encourages customer awareness to help preserve the environment through investment products such as Retail Government Bond (ORI), Retail Sukuk and Savings Bond Retail (SBR) with part of the profits are used to fund educational equity and environmental preservation.

34


PRESERVING THE GREEN EARTH

INCREASING EFFICIENCY

IN CREASI NG E FFICI ENC Y

[G4-DMA]


Commitments

Executor

Danareksa is committed to increase efficiency in daily business activities through the control of use of water and paper waste, energy saving, and biodiversity preservation.

1. Referring to Law No. 32 of 2009 regarding Environmental Protection and Management

This effort is coordinated by the General Affairs Division and followed by all employees and management of Danareksa.

Danareksa also encourages customer awareness to preserve the environment through investment products such as Retail Government Bond (ORI), Retail Sukuk and Savings Bond Retail (SBR).


2. Referring to ISO 14001

Specification Utilization of used paper

Target Raising employee awareness in efficient and effective use of water, paper, power and other resources.

35



WAT ER U S E Water used in the Head Office is mostly originated from the water company’s supply and used for domestic purposes. Only a small portion of water is originated from groundwater, which is withdrawn through a drilled well. [G4-EN8] The use of groundwater using drilled well has been conducted since 2015 for watering the plants in the garden at Danareksa Building in anticipation of long drought due to climate change. Investments to make and operate the drilled well did not give a significant impact on the financial performance of the Company. [G4-EC2] The volume of water use is calculated based on the recorded figure of meter in the water channel pipe of the water company and shallow pump. The calculation is usually conducted for a period of one year, except for the operation of drilled well because it does not have measuring meter equipment.

Uses of Water By Source Water Source

Unit

Water Company Groundwater

[G4-EN8]

2015

2014

2013

m3

24,555

23,095

17,238

m3

N/A

not yet used

Greywater from domestic use is contained in a special pond in Danareksa Building. The pond is used as a water treatment facility with a simple method. The greywater that has been treated, is channeled into sewers that surround the head office, and does not directly discharged into the water bodies. Thus, there were no disturbances to the existing biodiversity in the water bodies. [G4-EN22]

Meanwhile, water used for watering plants in the garden of Danareksa Building, is entirely reabsorbed into the ground. The Company ensures no greywater from watering plants is discharged into water bodies around the Head Office, thus there is no disturbance to biodiversity. [G4-EN22]

36




E N E R G Y C ON SU MP T ION A N D S AV IN G

Total fuel consumption of operational vehicles at the Head Office in 2015 reached 61,960 liters, down 17.40% compared to fuel consumption in 2014 of 75,010 liters. This decrease was due to the implementation of limitations on the use of operational vehicles. Another factor was the transfer of operational vehicle management from each division to the Division of General Affairs. Thus, monitoring of vehicle use can be improved and more efficient.

[G4-EN3, G4-EN6]

The main energy source used by the Company is power supplied by state power company PT PLN (Persero). The energy consumption is calculated based on the power used in one year according to the figure recorded on the power meter. The power amount is then converted into energy unit (gigajoule) based on conversion value according to the GRI 3.1 table.

Total Fuel Consumption of Operational Vehicles at Danareksa Head Office [G4-EN3]

Water and power consumption in 2015 increased compared to 2014. This was due to increased activities of the employees at the Company’s Head Office.

Description Liter

Total Power Consumption [G4-EN3] Description

GigaJoule

2015

2014

2013

KWH

52,074

49,725

47,042

GigaJoule

187.47

179.01

169.35

2014

2013

61,960

75,010

N/A

1.52

1.87

N/A

In line with the Government’s energy efficiency program, during 2015 the Company has implemented various energy saving programs, including: [G4-EN6] 1. Disseminating efficient use of power to all employees

Another type of energy used by the Company is fuel (BBM) for operational vehicles. The energy consumption is calculated based on the volume of fossil-fuel consumption in a year and then converted into energy unit (gigajoules) based on conversion value according to the GRI 3.1 table.


2015

2. Turn off lights when not in use at particular hours. 3. Making a schedule for power use on the machines that use power.

37

BIODIVERSITY


BIO DI V ER SI TY Coral reefs are one of the main components of coastal and marine resources, in addition to the mangrove forest and seagrass beds. In addition to their function in tourism, especially marine tourism, coral reefs are also useful as home for fish and barrier from coastal erosion caused by sea tides and waves as well as a source of biodiversity; whereas Indonesia is home to around 15% of the world’s coral reefs, and rich in aquatic biota.

By the end of 2015, the Company has made the efforts to rehabilitate coral reefs, Mangrove (Rhizophora racemosa) and Albizia chinensis planting: [G4-EN13] 1. Transplantation of coral reefs on Badul Island with 4,000 seeds 2. Mangrove planting in the area of Thousand Islands, which reached 40,000 trees or in an area of approximately 1 Ha.

Similarly, the mangroves are amassed to form the mangrove forest, which is useful as coastal protection.

3. Albizia chinensis tree planting in Gunung Kidul Regency, Yogyakarta, with a total of 25,000 trees.

Danareksa in cooperation with environmental organizations carry out activities in the environmental sector as described in the table on this page.

Planting of Coral Reefs, Mangrove and Albizia chinensis Descriptions

Locations

Total (up to 2015)

Remarks

Coral reef planting

Badul Island, Banten

4,000 seeds

Collaboration with WWF (World Wildlife Fund)

Mangrove planting

Thousand Islands

40,000 trees Land Area of 1 Ha

Collaboration with Transformasi Hijau community

Albizia chinensis tree planting


25,000 trees

Collaboration with SMEDC UGM (Small & Medium Enterprise Development Center, Gadjah Mada University)

38



HANDLING WASTE

HANDL I NG WA STE

[G4-EN23]

Total Use of Paper

In addition to the greywater from domestic uses, the Company also produces paper waste from operating activities. The volume of paper waste generated by the Company in 2015 was 3,096 reams. Paper waste is managed in the following methods: �

Utilization of paper that can be reused.

2015

2014

2013

Ream

3,096

3,612

3,096

-14.29%

� Recycling of used non-confidential paper. Recycling involved a third party who has the permit from the Ministry of Environment and Forestry.

+16.67%

The waste of used paper is managed through recycling by involving other party as the operator. The waste of used non-confidential paper is sent to designated party for recycling.

� Making use of digital administration and documentation system to reduce paper use.

By the end of 2015, the Company had not calculated the volume of used paper waste that has been recycled by the designated third party. Danareksa estimated the recycled used paper reached approximately 50%.

� Using concrete block and grass block for water infiltration and environmentally friendly use. Until 2015, the Company has managed to control the use of paper that resulted in reduced volume of generated paper waste.


Unit

39

ENHANCING COMPETENCIES [H U MA N R ESO U RC ES COMPETENCE MANAGEMENT]

Human resources are the main assets of Danareksa. Accordingly, the Company is committed to improving employee competencies through training to provide the best services.

40


ENHANCING COMPETENCIES

DIVERSITY IN ONE GOAL

DIVE R SI TY IN ONE GO AL

[G4-DMA]


Policies

Responsibility

Competent human resources are major asset for Danareksa. Therefore, the Company is committed to enhancing the competencies of employees through training, in order to provide the best services to the customers. The Company also continues to maintain a healthy, convenient and safe working atmosphere to achieve maximum performance.

1. Company Vision and Mission 2. Corporate Annual Plan & Budget and Key Performance Indicator 3. Integrity Pact 4. Collective Labor Agreement

Human Capital & General Affairs Director


Commitments 1. Referring to Law No.1 of 1970 regarding Occupational Safety 2. Referring to Government Regulation No.50 of 2012 regarding OHS Implementation 3. Referring to OHSAS 18001:2007

41

Resources 1. Funds in accordance with Corporate Annual Plan & Budget 2. Employees who have undergone training 3. Health, Safety and Environment Function

DIVERSITY IN ONE GOAL


E M P L O Y ME N T

Total New Employees in 2015 [G4-LA1]

Employment relation is stipulated in the Collective Labor Agreement (PKB), which is prepared and agreed upon by the management and employees through Labor Union, referred to as Danareksa Club. The number of employees who become union members is 220 people or 64% of total permanent employees of the Company. [G4-HR4] [G4-11]

Placement

Male Female 16

11

27

Branch Office

0

0

0

Subsidiaries

6

14

20

Total

22

25

47

Head Office

The PKB shall protect all employees of the Company. PKB is used as common reference in the resolution of any industrial dispute. During 2015, there were no complaints over industrial dispute. [G4-LA11]

Total

Number of Employees Leaving the Company in 2015 [G4-LA1]

By the end of 2015, the number of employees of the Company was 378 people, including 47 new employees or 12.43% of total employees. [G4-LA1]

Reason

[G4-HR5]

In addition there were 43 employees or 11.38% of total employees have left the Company. Most of them were due to retirement, while the remainders were due to various reasons. [G4-LA1]

Male Female

Total

Retirement

3

4

7

Resignation

14

18

32

1

3

4

18

25

43

End of Contract Total

The Company provides various benefits and facilities according to the employment status. All employees at the Head Office and branch offices receive the same facilities. [G4-LA2]

Employee Facilities and Benefits [G4-LA2] Type of Facility and Benefit

Employment Status Permanent Employees

Non-Permanent Employees

Life Insurance

Available

N/A

Health Benefit

Available

Available

Disability and Invalidity Allowance

N/A

N/A

Maternity Leave

Available

Available

Pension Fund

Available

N/A

Stock Option

N/A

N/A

Religious Holiday Allowance

Available

Available

Leave Allowance

Available

Available

Bereavement Allowance

Available

Available

Employee Recognition Allowance

Available

N/A

Secretary Allowance

Available

Available

Branch Manager Allowance

Available

Available

42



DEVELOPING FOR GROWTH

DEVE L O PI NG FOR GROW TH The Company continuously develops competencies and skills of employees through training programs. In 2015 a total of 12,750 hours of training have been implemented, participated by 216 female employees and 259 male employees at all levels of management. During 2015, total average training hours per employee was 26.90 hours with various training programs that have been implemented, including special inhouse training of IDP (Individual Development Plan), general inhouse training, domestic public training and overseas public training. [G4-LA9]

Number of Employee Training By Gender [G4-LA9] Training Type

Male Employee

Female Employee

Training Hours

Average Training Hours

123

96

7,850

35.84

General Inhouse Training

67

62

1,814

14.06

Domestic Public Training

60

57

2,838

24.25

Overseas Public Training

9

1

280

28.00

259

216

12,782

26.90

Training Hours

Average Training Hours

IDP Special Inhouse Training

Total

Number of Employee Training By Position [G4-LA9] Job Rank

Male Employee

Female Employee

7

6

1,500

115.38

179

174

8,250

23.37

Unit Head

35

20

1,244

22.61

Division Head

32

14

1,618

35.17

6

2

170

21.25

259

216

12,782

26.90

Management Trainee Officer

Director Total


43

DEVELOPING FOR GROWTH


Training is also provided to employees who will reach the retirement age of 56 years old. In 2015, there were three employees who have retired and received training. The training materials included management of basic cargo and export & import, as well as photography classes on landscape & photoshop. [G4-LA9]

HUM AN RESOURCES AS COM PANY ASSET [G4-LA6, G4-LA8]

Each year the Company performs an assessment on the performance of each employee. The assessment is conducted by the Human Capital Division through the achievement of Key Performance Indicators (KPI). The final results of assessment are used to determine the employees’ career development.

Some of the policies and measures that have been taken to support OHS compliance and implementation, including regular medical check up, allowance for glasses, reimbursement for outpatient care, and insurance for hospitalization.

[G4-LA11]

The commitment to OHS implementation is also realized by including OHS-related clauses in PKB.

The Company has established occupational health and safety (OHS) standard for all employees.

Employee Career Development 2015

OHS Aspects in PKB [G4-LA8]

[G4-LA11]

Description

Male Female

Total

Articles in PKB

OHS Aspects

Promotion

35

29

64

Article 27

BPJS Employment

Rotation/Transfer

30

42

72

Article 28

Life and Health Insurance

0

0

0

Article 33

Employee Leave Rights

65

71

136

Demotion Total

The OHS compliance and implementation has prevented the Company from facing cases of fatal workplace accidents and occupational diseases during 2015.

SECURITY PRACTICES

[G4-HR7]

Security officers are very important for the Company due to the type of business activities of Danareksa. Currently all security officers are outsourced personnel and 100% have received certification of competence. They are expected to be aware and capable of upholding human rights in carrying out their duties. The security officers who do not have a certificate, the Company has an initiative to provide certification education through training providers. The Company’s spending for the certification education expenses will be borne by outsourcing agency.

44


STAKEHOLDERS

STAKE HO L DER S

By the end of 2015, the Company has not formally conducted stakeholder identification. However, the stakeholders have been identified on the basis of interaction that has been built over time and the proximity that is mutually influential. [G4-25]

Approach To Stakeholders [G4-24] [G4-26] [G4-27] Engagement Method

Meeting Frequency

Topics

At least twice a year

� �

Shareholders General Meeting of Shareholders

Approval of Financial Statements Approval of Corporate Work Plan and Budget

Regulators: Financial Services Authority and Indonesia Stock Exchange � �

Coordination meeting Submission of reports

As Required

� �

Processing business license and regulation in financial services Coordination related to the issuance of bonds and other securities

Employees � �

Establishment of Labor Union Meeting with management

As Required

� � �

Guarantee of freedom of association and speech Occupational health and safety assurance Equality, welfare and clarity on career path

At least once a year during gathering or as required

� � �

Performance information Market update Introduction of new products, services to customers

As Required

� Social and community assistance � Empowerment assistance

Customers � Gatherings � Delivery of reports � Customer Satisfaction Survey Community CSR & PKBL Programs


45

SUSTAINABLE GOVERNANCE

SUSTAI NAB L E GO V ER NANC E

C O R POR ATE G O V ER N A NCE S T R UC TU R E

PREVENTION EFFORT AND GCG EVALUATION

In accordance with Law (UU) No.40 of 2007 regarding Limited Liability Company, the governance structure of the Company consists of the General Meeting of Shareholders (GMS), the Board of Commissioners and Board of Directors. [G4-34]

In the prevention effort and evaluation of GCG, the Company adopted the national and international standards. [G4-14, G4-15]

Description of GMS implementation and the Structure of the Board of Commissioners and Board of Directors in 2015, including the resolutions of GMS and other matters, are presented in 2015 Annual Report of PT Danareksa (Persero). [G4-34, G4-38, G4-39, G4-40, G4-43, G4-44]

[G4-49, G4-50]

The Company provides access to shareholders and other stakeholders, to obtain information on the implementation of sustainable governance.

ANTI CORRUPTION [G4-SO4] The Company supports the policy of the Ministry of State-Owned Enterprises (SOEs) on the obligation to submit Wealth Report of State Officials (LHKPN). The Company ensures none of the Company’s officials is charged with suspicion of committing corruption, and other crimes related to invalid and untruthful information in LHKPN.

BOC AND BOD R E MU N ER ATION Remuneration of the Board of Commissioners and Board of Directors is determined by the Shareholders based on the Board of Directors’ proposals with approval from the Board of Commissioners, taking into account the performance of the Board of Directors and Board of Commissioners. The remuneration is set based on Minister for SOEs Regulation No. PER-4/MBU/ 2014 dated March 10, 2014 on Guidance for Remuneration Determination of Board of Directors, Board of Commissioners and Advisory Board of SOEs. This report did not include information on remuneration ratio of the Board of Commissioners and Board of Directors to the average amount of compensation received by employees. [G4-52, G4-54, G4-55]

The Company has also applied the gratification prohibition, which is stipulated in the Decree of Board of Directors No. KD-38/027/DIR on the Code of Conduct of PT Danareksa (Persero). Supervision over gratification prohibition is carried out by the Corporate Secretary Function and reports to the Board of Directors. Through the Internal Audit Function and the Internal Audit Unit, the Company also conducts supervision and examination to all units. The results of supervision and examination conducted during 2015, found no functions were prone to indication of abuse of authority.

Description of remuneration of the Board of Commissioners and Board of Directors is presented in 2015 Annual Report of PT Danareksa (Persero). [G4-51, G4-53]

Description of Corporate Governance is presented comprehensively in the Annual Report 2015, or can be accessed via : http://www.danareksa.com/GCG/GCG.html

46



CROSS R EF ER ENC E OF GRI G4 C O NTENT I N D E X AND ANNUAL R EPO RT 2 0 1 5

[G4-32]

G E N E R A L STA N D A R D D IS C LOSURE Standard Disclosure

Description

Cross Reference of Sub-chapter in the Annual Report 2015

Page(s) in English Section

17

Strategy and Analysis G4-1

Statement from the Board of Directors

Board of Directors Report

G4-2

Description of Key Impacts, Risks, and Opportunities

Board of Directors Report, Organ/Committee Under BOD 17, 31

Organizational Profile G4-3

Name of the Organization

Company’s Identity

4

G4-4

Brands, Products, and Services


4

G4-5

Location of Headquarters

Company’s Identity, Company’s Network

4, 8

G4-6

Number of Countries Where the Organization Operates

Company’s Network

8

G4-7

Shareholding and Legal Form


4

G4-8

Markets Served

Line of Business

6

G4-9

Scale of Organization

Company’s Identity, Financial Review

5

G4-10

Number and Composition of Employees

Human Capital

10, 11

G4-11

Employee Protected under Collective Labor Agreement (PKB)

Human Capital

43

G4-12

Organization’s Supply Chain

Company’s Identity, Human Capital

G4-13

Organization’s Significant Changes

G4-14

Precautionary Approach through Risk Management

Organ/Committee Under BOD

31, 47

G4-15

Compliance with External Principles and Initiatives

Awards and Certifications

12, 47

G4-16

Membership in Associations

N/A

12 12

N/A

9

Material Aspects and Boundaries G4-17

List of Entities

N/A

22

G4-18

Process for Defining Report Content and Boundaries

N/A

22

G4-19

List of Material Aspects

N/A

22

G4-20

Boundary of Material Aspects within the Organization

N/A

22, 23

G4-21

Boundary of Material Aspects Outside the Organization

N/A

22, 23

G4-22

Restatement

N/A

25

G4-23

Significant Changes of Reporting

N/A

22, 23

Stakeholder Engagement G4-24

List of Stakeholders

N/A

46

G4-25

Basis for Identification and Selection of Stakeholders

N/A

46

G4-26

Process of Approach to Stakeholders

G4-27

Key Topics and Response of the Organization


Corporate Secretary, Access to the Company’s Data and Information N/A

47

46 46


The Sustainability Report has opted the level of compliance with material aspects in accordance-core. Therefore, the indicators were adapted to the predetermined material aspects, availability of data, and sustainability performance. The Company did not seek assurance for this report. [G4-32, G4-33] The stakeholders are expected to read the 2015 Annual Report of PT Danareksa (Persero) to obtain comprehensive information through page reference of the Annual Report in the table below. The Annual Report is also expected to include the Sustainability Report to provide information, particularly on social and environmental performance.

Standard Disclosure

Description


Page (s)

Report Profile G4-28

Reporting Period

N/A

22

G4-29

Date of Most Recent Previous Report

N/A

22

G4-30

Reporting Cycle

N/A

22

G4-31

Contact

N/A

25

G4-32

GRI Content Index

N/A

48, 49

G4-33

Assurance

N/A

49

Governance G4-34

Governance Structure

Organizational Structure and Senior Officers, GCG Structure

14, 47

G4-35

Delegation of Authority on Economic, Environmental, and Social Topics

Corporate Social Responsibility toward Community/Partnership and Community Development Program

30

G4-36

Appointment of Executive Officer for Activities on Economic, Environmental, and Social Topics


30

G4-37

Process for Consultation between Governance Officer and Stakeholders

Implementation of General Meeting of Shareholders

30

G4-38

Composition Governance Officers

GCG Structure

47

G4-39

Governance Officers and Executive Officers

GCG Structure

47

G4-40

Nomination and Selection of Governance Officers

GCG Structure

47

G4-43

Development of Knowledge on Economic, Environmental and Social Topics for Governance Officers

GCG Structure

47

G4-44

Performance Evaluation Process of Governance Officers

GCG Structure

47

G4-48

Report Approval

N/A

24

G4-49

Communication to Governance Officers

N/A

47

G4-50

Total Number of Concerns to Governance Officers and Their Solutions

N/A

47

G4-51

Remuneration Policy

GCG Structure

47

G4-52

Remuneration Determination Process

GCG Structure

47

G4-53

Stakeholder Engagement in Remuneration Determination

GCG Structure

47

G4-54

Remuneration Ratio

GCG Structure

47

G4-55

Percentage of Remuneration Increase Ratio

GCG Structure

47

Ethics and Integrity G4-56

Values, Principles, and Norms of the Organization

Vision & Mission, Code of Conduct

13, 32

G4-58

Reporting of Concerns about Unethical or Unlawful Behavior

Whistleblowing System

32

48



S P E C I A L STA N D A R D D IS C LOSURE Standard Disclosure

Description


Page(s) in English Section

Material Aspect: Economic Performance G4-DMA

Management Approach Disclosure

G4-EC1

Direct Economic Value Generated and Distributed

G4-EC2

Financial Implications Due To Climate Change

G4-EC8

Indirect Economic Impact

N/A

Financial Review

28 20

N/A


37 30

Material Aspect: Energy G4-DMA


G4-EN3

Energy Consumption within the Company

G4-EN6

Energy Consumption Reduction

N/A

36

N/A

38

Corporate Social Responsibility toward Environment

38

Material Aspect: Water G4-EN8

Total Water Withdrawal by Source

G4-EN13

Habitat Protection or Restoration

G4-EN22

Total Water Discharge by Quality and Destination

N/A

37

G4-EN23

Type of Waste and Disposal Method

N/A

40

N/A

Corporate Social Responsibility toward Environment

37 39

Human Rights G4-HR4

Support to Freedom of Association

G4-HR5

Child Labor

G4-HR7

Security Personnel Trained in Human Rights

Human Capital

43 N/A

Human Capital

43 12, 45

Material Aspect: Employment G4-DMA


G4-LA1

Total Number of New Employees and Turnover Rate

Human Capital

43

G4-LA2

Benefits for Employees

Human Capital

43

G4-LA6

Types and Rates of Workplace Accidents

Human Capital

45

G4-LA8

OHS Topics Covered in Collective Labor Agreement

N/A

45

G4-LA9

Average Training Hours Per Employee Per Year

N/A

44, 45

G4-LA11

Percentage of Employees Receiving Performance Assessment

N/A

42

Human Capital

43, 45

Material Aspect: Customer Protection G4-PR3

Information of Products and Services

Corporate Social Responsibility toward Consumers

31

G4-PR4

Total Number of Incidents of Non-compliance Concerning Product Information

Corporate Social Responsibility toward Consumers

31, 33

G4-PR5

Consumer Satisfaction Index

Human Capital

31

G4-PR8

Complaints regarding Breaches of Customer Privacy

N/A

33

G4-PR9

Fines for Non-compliance with Regulations concerning Products and Services

N/A

33

N/A

47

Material Aspect: Community G4-SO4

Communication and Training on Anti-corruption Policies and Procedures


49


ABB R EV I ATI O N L IS T AND GL O SSARY CMO

Capital Market Operations

COSO

Committee of Sponsoring Organizations of the Treadway Commission

CSR

Corporate Social Responsibility

ECB

European Central Bank

ERM

Enterprise Risk Management

FGD

Focus Group Discussion

GMS

General Meeting of Shareholders

HR

Human Resource

HSE

Health and Safety Executive

IDP

Individual Development Plan

IMO

Investment Management Operations

ISO

International Organization for Standardization

KPI

Key Performance Indicator

MSMEs

Micro, Small, and Medium Enterprises

OHS

Occupational Health and Safety

OHSAS

Occupational Health and Safety Management Systems

QE

Quantitative Easing

SBR

Saving Bond Ritel

SDGs

Sustainable Development Goals

SMEDC

Small & Medium Enterprise Development Center

SOEs

State Owned Enterprises

WBS

Whistleblowing System

WWF

World Wildlife Fund

50


Printed on Mohawk Superfine Eggshell paper 118 g/m2 paper made of 100% natural, renewable raw materials. 100% of power used in the production of this paper complies with Green-e certified wind energy. Certified by the Rainforest Alliance for FSC (R) standards. Certificate number RA-COC-000 668.

This product is from sustainably managed forest and controlled sources


51

LEMBAR UMPAN BALIK

FE EDB AC K F O R M

This report is the Sustainability Report 2015 of PT Danareksa (Persero), which provides an overview of financial and sustainability performance. We are looking forward to your feedback, critiques and suggestions regarding this Sustainability Report.

Please send your feedback form to: PT Danareksa (Persero) Danareksa Building Jl. Medan Merdeka Selatan 14 Jakarta 10110, Indonesia Telephone : (021) 29-555-777, (021) 29-555-888 Facsimile : (021) 350-1712 email : [email protected] Attn : Fattah Hidayat

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Email :

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Others please state (

1. This report has described information on material aspects for the Company. Agree

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2. This report has described positive and negative information of the Company. Agree

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3. This report raises your confidence on the sustainability of the Company. Agree

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4. This report is easy to understand. Agree

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5. Material aspect that is most important to you: (1 = most important , 7 = least important)

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52


)

www.danareksa.co.id

LAPORAN KEBERLANJUTAN 2015 PT DANAREKSA (PERSERO) SUSTAINABILITY REPORT 2015 PT DANAREKSA (PERSERO)

PT DANAREKSA (PERSERO) Gedung Danareksa Jl Medan Merdeka Selatan 14 Jakarta 10110, Indonesia Tel (021) 29-555-777, (021) 29-555-888 Fax (021) 350-1712

www.danareksa.co.id [email protected]

MEMPERKOKOH KOMITMEN BERKELANJUTAN EMPOWERING SUSTAINABLE COMMITMENTS

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