"Goodbye, Hello!" Editor s Note. If The Beatles says Hello, Goodbye!, we say Goodbye, Hello!

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Editor’s Note

"Goodbye, Hello!" Tiba waktunya kita untuk berpisah dengan Presiden Direktur yang kita hormati sekaligus sahabat yang kita cintai, JC. Empat tahun berlalu begitu cepat, namun begitu, keberadaannya serta kontribusinya telah memberikan udara segar bagi L’Oréal Indonesia.

The time has come for us to part with our esteemed President and beloved friend, JC. Four years passed by, and his presence and contributions have given L’Oréal Indonesia a tremendous breath of fresh air.

Edisi surprise special ini dipersembahkan untuk mengenang pencapaian yang telah kita ukir bersama dengan JC serta untuk memberikan apresiasi atas segala kontribusinya terhadap L’Oréal Indonesia sampai dengan hari ini.

The release of this surprise special edition is dedicated to highlight the great successes we’ve achieved together with JC, and to show our sincere appreciation for his astounding contributions in making where we are today at L’Oréal Indonesia.

Empat tahun kepemimpinannnya di Indonesia telah membuahkan perkembangan pesat bagi Perusahaan kita secara keseluruhan; peningkatan penjualan serta peluncuran produk-produk yang inovatif dan dibuat khusus untuk pasar Indonesia, merupakan sebagian dari buah kepemimpinannya. Tidak hanya fokus pada kemajuan bisnis, sebagai seorang humanis ia juga berperan dalam pembentukkan reputasi Perusahaan sebagai warga korporat yang bertanggung jawab dan sederet penghargaan yang kita peroleh atas komitmen di bidang CSR. Dan tentunya, beliau adalah seorang yang sangat peduli dalam membangun L’Oréal Indonesia sebagai tempat kerja yang menyenangkan untuk kita tumbuh dan berprestasi bersama.

Four years of his leadership in Indonesia have given a high boost to the overall growth of the Company; sales increase of our fantastic brands, and amazing launches of highly innovative and made-for Indonesia products, to name a few. Not only did JC focused to excel the business of L’Oréal, the line up of our CSR awards was also due to this believer in humanism. And most importantly, he also cared about the comfort of making this Company a great place to grow and to work, for us all, the employees of L’Oréal Indonesia.

Untuk itu, kami ingin mengucapkan “Terima Kasih” dari hati yang tulus.

For all these, we would like to give him the deepest “Thank you” from the bottom of our hearts.

Dalam edisi khusus ini, kita akan melihat kilas balik perjalanan dan pencapaian kita bersama JC, mendengar testimoni dari rekan-rekan dan partner bisnis kita, mengingat berbagai hal unik tentang JC dan mengenang momenmomen indah bersama. Meski berat untuk berpisah, kita yakin ini juga merupakan awal yang cemerlang bagi JC ke depannya.

In this special edition, we will revisit the milestones etched together with JC, hear from our friends and partners on how they’ll remember him by, find out some of his special traits and reminisce our sweet journey together in some of the best captured moments. As sad as we are to say goodbye, we believe that it’s a golden beginning for JC in the future.

Kita pun menyambut hangat kehadiran Vismay Sharma sebagai pemimpin kita yang baru. Selamat bergabung dan kita yakin bahwa di bawah kepemimpinannya, L’Oréal Indonesia akan terus maju meraih prestasi-prestasi gemilang selanjutnya dan terobosan-terobosan baru di dunia kecantikan Indonesia.

We also open our warm hands to welcome Vismay Sharma as our new leader. We wish him the best of luck and we surely believe that under his leadership, L’Oréal Indonesia will keep striding at its best and that he will guide us to more great achievements and breakthroughs in the Indonesian world of beauty.

If The Beatles says “Hello, Goodbye!”, we say “Goodbye, Hello!” Melanie Kridaman on behalf of

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Commitee

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OUR beautiful adventure WITH JC (2008-2011)

Empat tahun bersama-sama JC kita lalui dengan kerja keras, tantangan, kebahagiaan serta keberhasilan. Betul-betul sebuah Petualangan yang |ndah. 26% NetSales 37% Units

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four years spent with JC were all about hard works, challenges, joys and tremendous achievements. |t was truly a BEAUTIFUL ADVENTURE.

december

L'Oréal Asia CPG (Comité de Politique Générale) 2008 L'Oréal Indonesia was honoured to host L’Oréal Asia's Annual Marketing Meeting in Bali which was participated by 285 participants across Asia.

Product Approval Database (PAD) Modernization of internal system of product registration by using electronic system of PAD.

november

september

august

Lancome hit an all-time high growth rate With +30% sellout, Lancome gained 1 rank to position #4 in the market.

june

april

KITA Lounge Launch After going through a complete makeover, KITA lounge now provides a more convenient avenue for employees to dine & relax, equipped with facilities such as mini library, Nintendo WII and internet corner. Oooh it's so great working at L'Oréal Indonesia.

Maybelline Volume Express Hypercurl Launch Sold at an accessible price of IDR 69.000, the product has been one of Maybelline's star products in Indonesia until today. march

January

3rd Indonesian International Fellows of The L'Oréal - Unesco For Women in Science This time round it was received by Penia Kresnowati from ITB who was also the winner of the national fellowship program in 2008. She was the 3rd Indonesian scientists chosen to receive this prestigious international fellowship due to her research entitled “Bioprocess technology: conception of a bioreactor prototype for the production of stem cells”.

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L'Oréal E-Strat Challenge 2008 2 Indonesian teams won the International L'Oréal E-Strat Challenge in both Bachelor and Post Graduate degrees in Paris. This online business simulation competition invited students all over the world to experience the life as a General Manager of a cosmetics company. Well done Indonesia!

L'Oréal Paris Men Expert Launch L'Oréal Paris launched the first skin care product for men and appointed Nicolas Saputra as the local brand ambassador in the following year. The advertisement was a success giving a boost to the selling of the product as well.

Garnier Eye Roll-On Launch Another remarkable product from Garnier to revive the tired eyes. This product launch was a success through its TV campaign of Mata Panda.

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22% NetSales 39% Units

L'Oréal Paris Elseve Royal Jelly Launch This product was launched by taking the theme of 'Reveal Le secret of Royal Treatment'. The product gives healthier & shinier hair with Royal jelly as the key essence.

november

L'Oréal Centenary Celebration The celebration of the 100th L'Oréal Anniversary was held at the Assembly Hall, Plaza Bapindo and held for both internal & external audiences. This celebration surely made a boost to our company and not to mention the mass media did a wonderful highlight on this event. Garnier Light Sachet Launch This product is our customers favorite. Not only for its great product, it surely knows what the Indonesian ladies want, to have brighter and lighter healthy skin. It was also launched in a sachet form, keeping it affordable for all markets.

Shu Uemura Mirage Collection Launch This Shu Uemura's 128th makeup collection was launched at Sogo Plaza Senayan.

First National Brandstorm Competition “Through this competition, we provide opportunities to students to experience the life of an InternationalBrand Manager, to receive valuable lessons and to prepare an exciting real-life working experience in the future” said JC.

Kiehl's Launched in Indonesia Held at its first boutique in Sogo, Plaza Senayan, the launch also kicked off the brand's support to street children as part of its community engagement mission. 6 Indonesian celebrities also presented their self-designed limited-edition recyclable Kiehl's bags illustrating their future aspiration for the street children.

Internal Audit Integration of supply chain into HO - A move of customer service and credit team from Ciracas 2 warehouse to HQ was done to create a seamless communication with the divisions for better service levelas.

april march February

L'Oréal Color Trophy 2009 The bi-yearly event was once more proven to be the most sought-after creative award for Indonesian hairdressers. Presenting the iconic hairstyles by decade under the theme 'Years of Hair Icon', the event symbolizes L'Oréal group's 100 years of existence. 6

Indonesian team won at L'Oréal E-Strat Challenge International Final Once again, Indonesian team from Bandung Institute for Technology won third place at this closing year of the competition.

Lancome Oscillation Mascara Launch Another amazing inovative product by L'Oréal; The first ever mascara with vibrating wand. This product surely is the first and most unique. Pulling consumers into curiosity and fulfillment with this 'magic wand'.

L'Oréal FIT and L'Oréal & Me Launch Two major HR system were implemented: 1). Follow up & Integration Track (FIT) to facilitate newcomers in adapting to their jobs more quickly and smoothly, 2). L'Oréal & Me to assist employees with career development.

october

august

july

june

may

January

SAP Project Launch The system was implemented to anticipate the Company's rapid growth, providing better control, integration of data & report and with other applications easier account analysis, user-friendly and customized data download. Definitely an effective way to improve the performance of the team in the middle of the success of L'Oréal Indonesia.

L'Oréal Science Discovery Lab Launch The program was launched as part of the '100 Generosity Projects' in commemmoration of L'Oréal Group's 100th anniversary. Since its creation in 2009, the program to-date has supported science lab facilities of 30 underprivileged high schools throughout remote corners of Indonesia. "We hope that by doing this, we can help Indonesian students improve their talents in science and contribute their knowledge to the country" stated JC.

Maybelline Clear Smooth Mineral Launch Another make up base product transformed in a modern technology comes in both powder and liquid formats, this most anticipated and first ever minerals foundation range in Indonesia provides natural look and enhances healthier skin. The texture is designed so right for Indonesian skin and suitable for the tropical climate which tends to be humid.

Matrix Optistraight Launch Rebonding was 60 % of Makarizo volume business and L’Oréal has a plan to go depth distribution to C/D SALON CLASS and with Optistraight is fuel to drive strong distribution acceleration. JC initiated and kicked off the business partner model in Jambi in 2009.

Jakarta's 'One Man One Tree' Program In accordance to the Indonesian Tree Planting Day Indonesia, the Company supported the South Jakarta Major Office to plant 500 trees at Tangkuban Perahu Garden, Jakarta. "By supporting this program, L'Oréal as Indonesia's examplary citizen aims to contribute to a greener and more beautiful Jakarta." said JC.

Indonesian Asia Responsible Entrepreneurship Awards (AREA) 2009 L'Oréal Indonesia was awarded 'Best Community Engagement' which recognizes our continuous commitment in supporting women and science through the For Women in Science program.

L'Oréal Professionnel Hairducation Remembering that L'Oréal concerns about education. On this educative program for vocational secondary schools and hair beauty academies, aims to provide hairstyling education and internship opportunity at L’Oréal Professionnel salons. The event was also combined with a hairstyling competition called L’Oréal Young Generation Color Challenge which was participated by the students from the Hairducation program.

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Kiehls opened its new doors A year after entering the Indonesian market. Kiehl's expanding its business by opening 2 new doors at Sogo Kelaga Gading and Metro Pondok Indah.

Kerastase Family Launch Kerastase embraced 10 Indonesia public figures into its prestigious community by launching Kerastase Family. The event also presented awards for best media partners and best salon partners.

Jean-Paul Agon visit The visit of L'Oréal CEO in Iate January became an important foundation for further growth acceleration particularly on the mass market product category. Mr. Agon also announced the development plan of L'Oréal Indonesia's new Yasulor factory in Jababeka with investment worth of USD 50mio and declared Indonesia as one of L'Oréal Group's priority markets globally.

Matrix Showroom Launch Developed in cooperation with the leading salon supplier in Pasarbaru, the showroom presents a great showcase and allows an informative forum for Matrix clients.

L’Oréal Paris Mascara Ultra Volume Collagen Launch To launch this unique mascara product, L'Oréal Paris held a photography exhibition entitled “Open Your Eyes and Transform” at Patio Gallery on 29th April, 2010. Inviting more than 200 media, opinion leaders and beauty fashion experts in the industry, beauty and art were collided in a sophisticated way. This exclusive launch was a success, receiving great feedback from media and the beauty industry.

Lancome Genefique Launch As the first skincare to reactivate youth from the genes, this remarkable product gives a more vibrant skin in overall, with radiant, firmed, and supple skin tone just within 7 days. With 50 units sold every minute in the world (2009 fact), Génifique has also been a great success in Indonesia.

New Yasulor factory Land Purchase Completed The transfer of ownership process to acquire a 200,000 m2 land in Jababeka area for the new Yasulor factory was completed.

october

july

For Women In Science Fellows Reunion The event reunited 17 Indonesian fellows as FWIS award recipients from 2004 to 2009 through an open dialog on the topic of "The Improvement of the Indonesian Women's Participation in the Field of Science". Happy to see all the 17 smart L’Oréal women gather together to give their knowledge through the open dialog.

april

January

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november

august

june

Citizen Day As a global initiative to commemorate L'Oréal's anniversary in solidarity, Citizen Day in Indonesia was celebrated by conducting 6 different voluntary social activities during the whole month of June, with estimated contribution of IDR 250 million to different groups of underprivileged communities.

december

september

February

L’Oréal Professionnel Travel Journal, A Spring Summer 2010 Color Collection Collaborated with its hairdresser ambassadors, L’Oréal Professionnel launched its spring-summer collection which was inspired by the modern style of going on vacation and exotic travel destinations such as Sahara, Darjeeling and Havana.

Integration of supply chain into HO A move of customer service and credit team from Ciracas 2 warehouse to HQ was done to create a seamless communication with the divisions for better service levels. Now all communications is as smooth as silk.


Appointment of 4 local spokespersons Following the success of local talent appointment for L'Oréal Men Expert, Nicholas Saputra in 2009, L'Oréal embraced 4 new spokespersons to bring more relevant communications to our consumers; Dian Sastrowardoyo for L'Oréal Paris, Sherina Munaf for Maybelline, Laudya Chyntia Bella for Garnier and Acha Septriasa for Matrix. The new L'Oréal Indonesia icons pulled a big interest of the market which means better growth for our sales.

L’Oréal Paris Beauty 101 “Having been in the beauty industry for 101 years, L’Oréal understands that beauty is constantly evolving. However, one thing remains consistent: Having the right attitude, which means that everybody can be beautiful by cultivating their beauty attitude. With Beauty 101, we want to tell all Indonesian women that they are all beautiful and will grow even more beautifully with time – because you’re worth it” said JC. Beauty 101 personified Dian Sastrowardoyo, the appointed leading spokesperson for L’Oréal Paris, as the symbol of beauty attitude and accessible beauty.

Caring For Education Award 2010 In September 2010, L’Oréal received a 'Caring For Education Award' "We are proud to be amongst 30 leading Indonesian organizations to receive this Minister of Education Awards which recognizes our continuous support in education and science in Indonesia through our three underlining CSR programs: For Women In Science, L'Oréal Girls Science Camp, and L'Oréal Science Discovery Lab" said JC.

Garnier Light Complete Success Only 3 months after the launch, GARNIER Light is now the #2 Whitening Brand in Indonesia. It also broke new records in both Market Share and Consumer offtakes. With this success, for the 4th year in a row, GARNIER Light is the #1 fastest growing Whitening brand in Indonesia.

Eureka Launch Eureka was initiated during the DMC's outing, where the purpse is as a forum for brainstorming activities to share unlimited number of ideas on a specific issue and apply the most appropriate, suitable to the Company’s interests. EUREKA room is also has been provided for all employees. "At L’Oréal Indonesia, we believe everyone is creative and can contribute to new ideas to support our expansion." said JC.

Lancome celebrated its 75th anniversary Anchoring its strengthened position in the market at #2. Lancome on its 75th anniversary is still L'Oréal customers favorite. We hope for the next year to come to reach our target of being #1 in the market.

Maybelline Magnum Mascara Maybelline New York launched its newest mascara, Volume Express Magnum Mascara during the Jakarta Fashion Week 2010. With its bright yellow packaging making this product a ‘Must Have Fashion Accessory” for the season.

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Kiehl's 160th Anniversary The magical "Kiehl's Experience" continues to delight patrons around the world with high quality products. For the 160th Anniversary, Kiehl's introduced ltd.edition New York Heritage Collection. At the same time this year, Kiehl's opened it's 6th store! Amazing upswing.

Distribution Centre Migration Distribution Center change of management to a third party was decided to cope up with the rapid business growth and accellerating future business expansion. JC has shown consistent development to L’Oréal which has given constant boost of success.

Giorgio Armani Launched Aqua for Life charity project to commemorate world water day. Ltd. Edition Aqua di Gio fragrances were sold, with proceeds donated via Green Cross organization for clean water supply in Africa.

Teint Miracle launch from Lancome With record-breaking units sold here in Indonesia, this liquid foundation boasts to recreate Aura-perfect complexion as if lit from within.

L’Oréal Paris Total Repair 5 Launch L’Oréal is absolutely the complete beauty company who provides all beauty care from skin care, make up, and of course hair care. L’Oréal Paris Total Repair 5 was launched with the most complete haircare range from shampoo, conditioner, deep reparing mask, to leave-in night essence, L’Oréal Paris Total Repair 5 are also sold in various formats including sachet, 80ml, 180ml and 500ml. Keeping the consistency in the mission of "accesible beauty".

January

INOA Launch The revolutionary 'Innovation No Ammonia' hair colorant was launched with rigorous preparation and intensive education program, that further positions L’Oréal Professionel as the leading and most innovative hairdresser's brand in Indonesia. 10

Garnier Men Launch Since its launch in April CPD expansion through launch of and appointment of Pasha 'Ungu" as local spokesperson. As the rising popularity of this group band in Indonesia, they played a great role in becoming the ambassador of Garnier Men. Inviting men to also care for their appearance.

Matrix World Tour Asia Pacific Aimed to increase Matrix' brand awarness as an accessible American professional brand, the event was a great success which was also inspired many local hairdressers to join the international community. 1.200 hairdressers from 11 neighboring countries participated in the 3-day event.

Indonesian Brandstorm team won 3rd International prize "I am proud to congratulate the Ganesha team for their achievement. Their Koffie concept is very comprehensive and expressive which gave a friendly impression for men to come to the salon. They also proposed a range of products that complements the existing L’Oréal Professionel Homme range" said JC.

november

october

Matrix's 10,000 Salon Conquest The conquest was achieved through the WOS Pillar Strategy (WonderbrownOptistraight- Sensoria), and the brand is today highly perceived as the best value-for-money accessible international brand.

july

Garnier Color Naturals Launch On 4 October 2011, Garnier launched the newest hair colorant product, Garnier Color Naturals in Indonesia. Enriched with Olive Oil, the natural hair colorant product treats and makes hair uneasily damaged, perfectly covers up grey hairs, creates a long-lasting natural hair color and shine.

may

april

december

september

june

march


Join BB Generation on Digital Campaign Having learnt from their previous successes, ‘Join BB Generation with Sherina’ was launched this year to become as interactively engaging as possible within 8 weeks of execution through various apps such as Youtube videos, pictures, quizzes and games for a chance to win 8 hours with Sherina. Post Product Notification System Smooth internal & external process of the 1st year transposition of product registration into product notification. Development of local electronic system for Cosmetovigilance system.

KITA Magazine A major uplift to this internal communication platform was done to allow better understanding about our business and people. The first edition was launched in July, featuring L’Oréal Indonesia's pursuit in the men's market as headline.

Matrix Dual Voltage Hairshow Matrix Indonesia once again brings the hype to Indonesian hairdressers by introducing Dual Voltage hair trend on October 12th, 2011. Collaborated with 5 professional magazines and 5 top consumer magazines, the show was attended by 1700 hairdressers all over Indonesia and became the talk of the town. This Matrix second big hit after the World Tour Asia Pacific in Bali last May 2011.

4th Indonesian International Fellows of The L'Oral - Unesco For Women in Science UNESCO announced young and talented Indonesian female scientist, Sidrotun Naim (32), as one of the 15 winners of the 2011 L’Oréal-UNESCO For Women In Science international fellowship program. Naim who also won the national fellowship program in 2009, is scheduled to receive the international award in March 2012, making her the 4th Indonesian scientists to be awarded at an international level. It's proud to know that Indonesian scientists are able to compete in world class levels. we hope to see more shining scientists from Indonesia in the coming years ahead.

MOU Signing with The Ministry of Health L’Oréal Indonesia took this opportunity to strengthen the implementation of its Hairdressers Against AIDS program, which is in line with one of the Government’s key priorities as stated in the Millenium Development Goal (MDG) to increase the awareness on HIV/AIDS.

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HOW WE'LL REMEMBER YOU


Seorang teman sejati adalah seseorang yang akan selalu mengajarkan kita arti hidup. JC tidak hanya berperan sebagai pemimpin yang hebat, tetapi beliau juga seorang sahabat yang mengajarkan kami untuk menjalani hidup dengan penuh semangat. A true friend is someone who will always teach us the meaning of life. JC has not only been a great leader in L’Oréal Indonesia, but was also a special friend who taught us to live life to the fullest.

Lily Karuwin - Assistant to President Director Pak Letellier yang terhormat, anda adalah atasan saya yang ke-5 di L’Oréal Indonesia setelah Mr. Stephane Gattat, Mr. Christophe Ruffat, Mr. Philippe Bocchino dan Mr. Richard Matalon. Kita bertemu di Januari 2008, saat dimana L’Oréal Indonesia ditunjuk sebagai tuan rumah CPG Asia di Bali. Acaranya pun berjalan sukses. Project kedua yang tak terlupakan bersama Pak Letellier project “Red Carpet” dalam mempersiapkan kunjungan orang nomor satu L’Oréal ke Indonesian pada Januari 2010. Anda persiapkan segalanya dengan sangat teliti. Kita dedikasikan waktu dan tenaga sepenuh hati, dan itu semua berbuah hasil yang baik.

Dear Mr. Letellier, you are my fifth boss in L’Oréal after Mr. Stephane Gattat, Mr. Christophe Ruffat, Mr. Philippe Bocchino and Mr. Richard Matalon. I remember we first met in January 2008, a moment when L’Oréal Indonesia was designated as the host of CPG Asia in Bali, and the event was a great success and very memorable. Our second most memorable moment was the “Red Carpet” project, which was the visit of L’Oréal’s No.1 person to Indonesia in January 2010. You prepared it very well and put attention to every smallest detail. We dedicated our time & energy, and at the end it was all really worth it.

4 tahun berlalu sangatlah cepat. Bebagai perubahan, perbaikan dan kesuksesan yang telah kita raih di Indonesia merupakan buah kerja keras dan kontribusi Anda, seorang yang bersemangat tinggi dan tak kenal lelah. Seorang istimewa yang akan menggapai semua cita-cita.

The 4-working years together has passed by so quickly. All changes, renovations, and successes we’ve achieved here were all due to your hard work and contributions. You have tons of spirit, a man who never grew tired, and a special person destined to reach his next dream.

Terima kasih telah menjadi atasan yang baik bagi saya. Rekan kerja Anda yang baru akan sangat beruntung dapat bekerja bersama Anda. Sukses untuk karir Anda, Pak Letellier! Anda akan sangat dirindukan!

Thanks for being a good Boss to me. I hope your new colleagues know how lucky they are. All the best in your new endeavour, Mr. Letellier! You will be greatly missed!

Michel Toth - PPD General Manager Pertemuan pertama saya dengan JC adalah 10 tahun yang lalu di Belgia…saat itu ia memegang pemasaran Garnier dan kemudian saya berkesempatan bekerja lebih dekat dengannya saat ia menjadi GM CPD dan saya sebagai Commercial Director-nya. Orang-orang terkesima tak hanya dengan pengetahuannya tentang pemasaran, tapi juga kemampuannya dalam hal penjualan dan urusan finansial. Sampai CPD Controller kami saat itu mengakui kalau JC mengerti P&L CPD sebaik dia! 4 tahun setelah masa di Belgia, saya senang sekali untuk bisa bekerjasama lagi dengannya di Indonesia! JC selalu membantu saya dan selalu tertarik dengan bisnis PPD. Melalui kepemimpinannya dan pendekatannya yang humanis, ia telah berhasil mengembangkan L’Oréal Indonesia sebagai suatu organisasi yang maju dan modern serta bagian dari “The Next Twelve!”

The first time I met JC, it was 10 years ago in Belgium, he was marketing coordinator for Garnier and then we worked more closely when he was GM for CPD and I was his Commercial Director. People were impressed not only by his marketing knowledge, but also his ability to manage sales and financial issues. Our CPD Controller at that time used to say that JC knew the CPD P&L as well as him! 4 years after that, I had the opportunity to work with JC again in Indonesia, and I was very happy for that! He was always helpful and very interested in the PPD Business. Through his leadership and very humanistic approach he modernized and developed L’Oréal Indonesia to become one of “The Next Twelve!”

Bayu Soedjarwo - Head of Supply Chain

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JC adalah seorang professional yang peduli tidak hanya terhadap urusan bisnis tapi juga kepada timnya. Dia sangat mempedulikan perkembangan jangka panjang dan juga mendorong prestasi jangka pendek. JC adalah salah satu dari segelintir country manager yang pernah saya temukan yang bisa menangkap kesempatan besar dari supply chain untuk berkontribusi pada peningkatan bisnis melalui outsourcing dan kolaborasi dengan customer.

JC is a well-rounded professional that cares both the business and the people. He cares for long term development and also drives for short term achievements. He is one of few country manager that I ever met that sees opportunities of what supply chain can do to accelerate the growth with outsourcing and customer collaboration.

Saya akan selalu ingat apa yang JC ajarkan mengenai filosofi bambu. Jadilah orang yang kuat dan fleksibel. Saya yakin dengan tugas barunya, JC akan mencetak kesuksesan-kesuksesan baru untuk perusahaan, karyawan dan tentunya untuk dirinya sendiri.

I always remember what JC told me about the bamboo philosophy. To be both strong and flexible. I am sure that with his new assignment, JC will drive more success for the business, employees and himself.

Restu Widiati - Human Resources Director Saya masih ingat pertama kalinya bertemu JC. Kesan pertama saya tentangnya adalah; muda, tinggi, dan penuh energi. Namanya yang panjang dan sangat French menjadi kurang familiar dan sukar dilafalkan lidah orang Indonesia. Akhirnya di hari ke-tiganya, saya sarankan agar kita semua memanggilnya dengan JC saja. Ia sama sekali tak keberatan, dan begitulah kita menyapanya sampai sekarang! Di awal-awal kedatangannya, ia terkesan agak serius dan kaku. Namun kemudian saya melihat suatu perubahan yang drastis. Walaupun selalu menchallenge kita dalam urusan pekerjaan, ia tetap murah tersenyum, banyak bercanda, dan ramah; JC telah berubah menjadi ikon L’Oréal Indonesia.

I still remember the first time I met JC. My first impressions were he's someone who's young, tall and full of energy. It was quite difficult for our Indonesian tongue to pronounce his long and very French name! So on his 3rd day in the office I proposed to call him by his nick name, JC, he didn’t mind at all and that's how we all call him until today. I recall the earlier days when he arrived, he seemed to be very serious and reserve. I then saw a very big change. I see JC now as someone who always challenges us on business but smiles a lot, likes to joke around and very friendly; He has become the icon of L’Oréal Indonesia.

Kita juga bangga mempunyai Country Manager yang selalu mendukung dan peduli dengan karyawannya. Sejak masa kepemimpinannyalah kita mulai bisa menunjukkan bakat-bakat Indonesia di kancah L’Oréal internasional, meluncurkan kompetisi Brandstorm dan berhasil meraih posisi ke-3 di tingkat internasional tahun lalu, dan tentunya terlihat nyata bahwa tempat kerja dan fasilitas kita di kantor saat ini menjadi lebih nyaman dan menyenangkan.

More seriously, I'm very happy for having JC as our Country Manager since he shows big concerns and support towards people. It was during his leadership that we're able to give our talents the first international assignment abroad, launched the first Brandstorm competition and managed to win third prize at international level, and more noticeably, we now have better working condition at the office.

Akhir kata, saya ingin berterima kasih kepada JC untuk segala dukungannya selama bersama kita di L’Oréal Indonesia, ia akan sangat dirindukan. Saya doakan semoga sukses dalam tugas barunya.

Finally, I'd like to thank JC for all his support during his assignment in L’Oréal Indonesia, he will certainly be missed. I wish him all the best in his new career journey.

Ashwin Rajgopal -

C PD General Manager

Rasanya baru kemarin saya bertemu JC di Bali dan mendengar dia berkata “Kamu pasti Ashwin…”, Itu 4 tahun yang lalu!

It seems like the other day that I first met JC in Bali and heard him say “You must be Ashwin…. “, but that was four years ago!

Empat tahun berjalan dengan perdebatan di koridor kantor, perancangan strategi sambil ngopi, dan perdebatan seru dengan JC. Masa-masa closing yang menegangkan, perebutan pangsa pasar yang kadang bikin gigit jari, dan harap-harap cemas persiapan berbagai peluncuran produk. 4 tahun yang berisikan perbedaan pendapat, pertanyaan, uji-coba, bahkan kegagalan. Namun buat saya setiap momen itu sangatlah berharga…dan itulah yang menjadikan JC seorang rekan sekaligus pemimpin yang tak diragukan kehebatannya.

Since then, it’s been 4 years of corridor debates, coffee triggered strategies and aggression laden plans with JC. There were tense month end closings, nail biting market share fights and anxious launches. There were 4 years of disagreements, questions, trials and tribulations. But at the end of it all, it was always worth it- every moment of it …and that’s what made JC a great colleague and an undisputed leader.

Perjalanan CPD beberapa tahun terakhir ini telah menoreh status penting Indonesia di grup L’Oréal, namun suksesnya sebuah organisasi memerlukan seorang pemimpin - dan dalam hal ini saya mewakili tim CPD ingin meyampaikan bahwa kami sangat beruntung memiliki JC.

CPD’s journey these last few years have defined Indonesia’s status within L’Oréal, but success within an organization needs a leader – and I speak for the team, when I say that we have been lucky to have had JC. Behind our big growth lies more than a few big, tricky decisions.

Di belakang pesatnya pertumbuhan kami terdapat banyak persoalan yang sulit. Disinilah JC memegang peranan penting. Ia tak hanya menghargai opini dan mendukung keputusan yang telah dibuat bersama, tapi ia juga selalu ada saat kita mengalami kesulitan. JC demanding tapi juga adil, agresif tapi rasional, atasan yang keras tapi juga seorang teman yang baik….Terima Kasih JC untuk segalanya!

It’s here that JC made the biggest difference. Not only would he value your opinion and support the decision once convinced, he would also stand by you if you faltered. He was demanding but fair, aggressive but rational, a tough manager but a good friend…..Thank you JC for being everything!

Seorang pemimpin dikenang dari apa yang ia tinggalkan dan saya tahu persis bahwa apa yang JC tinggalkan akan terus dikenang di tahun-tahun mendatang.

A leader is known by his legacy and I know for certain that what JC leaves behind will be remembered for years to come.

Silvia Yohana - LLD General Manager Suatu saat pada sebuat rapat dengan retailer, JC sangat bersemangat sampai-sampai ia berbicara non-stop selama 20 menit! JC memang seorang komunikator berbakat, ia bisa menyampaikan suatu hal secara halus dan menarik, yang mengandung pesan-pesan penting di dalamnya. Terkadang saya heran dari mana JC mendapatkan tenaga dan semangatnya. JC selalu bisa terlihat segar- dan siap pada setiap saat.

There was one time during a meeting with retailer, JC was so energized that he was able to speak non-stop for a good 20 minutes (to our amazement)! JC has a natural gift with words – he has the ability to be subtle yet persuasive with ‘hints’ in his communication. Sometimes I do not know where he gets all the energy from, he manages to look fresh and alert all the time.

Kenangan lain bersama JC adalah saat kegiatan Citizen Day LLD tahun lalu. JC hadir di tengah-tengah kami karena saat itu divisi kami tidak memiliki GM dan itu adalah hal yang sangat manis buat kami! Dengan antusias JC membantu tim kami mengecat ruang-ruang sekolah (kegiatan sosial kami saat itu adalah untuk membantu perbaikan sebuah sekolah kurang mampu)…ia pun harus membersihkan cipratan cat diwajahnya dengan menggunakan kaca Lancome Compact Foundation - lucu sekali kami melihatnya!

Another memorable experience with JC was to also have his presence during LPD Citizen Day 2011 because we didn’t have a GM and he was sweet enough to join us! He was quite keen on painting the roof of classrooms (our charity was a makeover project for underprivileged schools) and he got paint bits all over his face – and he had to clean up his face using Lancome compact foundation mirror – quite a cute sight for us!

Terima kasih JC telah memimpin dan menjaga kami. Semoga sukses dalam petualanganmu berikutnya.

Thank you JC for taking care of us and I wish you all the best in your next journey.

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Dewi Rijah Sari - Scientific & Regulatory Affairs Director Hal pertama yang tidak akan saya lupakan mengenai JC adalah akan komitmen beliau dalam mendukung dan membangun STRAD serta ia selalu berada di sisi kami setiap saat baik dalam keadaan susah maupun senang.

Things that I'll never forget from JC, is his strong commitment to always provide his sustainable support and assistance to build STRAD and others department’s existence, where he is always beside us in every moments whether in exciting nor difficult situation.

JC juga sosok dibalik layar yang berperan terhadap perubahan di STRAD ke era baru dalam memperkenalkan fungsi dan sistem lebih modern, transparan dan handal. Sehingga kini, STRAD lebih dipandang, disegani dan memiliki image yang kuat dalam keahliannya di bidang scientific & technico-regulatory baik secara internal maupun external.

He was also one of the leaders behind the scenes who designed the revolutionary changes of STRAD to “the new era”, both in the function and the system to become more modern, transparent and reliable. Today, STRAD is better recognized, respected and has a strong image as a company’s representative in the field of scientific & technicoregulatory either internally or externally.

Secara keseluruhan JC adalah pemimpin yang penuh semangat dan memiliki sisi humanis yang tinggi dengan energi hebat yang selalu akan mendukung kita, kapanpun dan dimanapun. Terima kasih JC… Selamat menempuh petualangan baru…

Suzy Hutomo –

Yang akan selalu membekas dihati saya adalah profesionalisme dan fairness yang selalu Anda perlihatkan, serta kepedulian dan integritas Anda. Dibawah kepemimpinan Anda saya menyaksikan L’Oréal Indonesia tumbuh dan sukses. JC, Anda akan akan dirindukan; tapi saya tahu bahwa Anda melangkah kepada hal-hal yang lebih besar lagi. Salam hangat dan sukses selalu untukmu di masa depan!

Thanks a lot, JC …. Wish you all the best in your new journey….

Bobby Gandasaputra - Finance Director

Terima kasih JC, untuk mengajarkan saya menjadi pribadi dan pemimpin yang lebih baik, yang menjadi pengalaman berharga bagi saya.

Prof. Dr. Arief Rachman, MPd Chairman, |ndonesian National

A very well rounded leader who is able to balance the needs of all people. Very sharp, focused, determined and compassionate at the same time. Every moment we’ve gone through, whether it’s the good or tough times, they all seem to be very, very memorable. My most favourite statement from JC is "I don't understand why.....?"

David Quetin - Factory Director “I’m David. I’m JC, really pleased to meet you. Welcome to Indonesia!”

Itulah pembicaraan pertama saya bersama manager muda, bersemangat dan karismatik ini saat saya tiba di Indonesia 3.5 tahun yang lalu.

That was the first conversation I had with this young, energetic, charismatic manager when I first landed in Indonesia 3.5 years ago.

Berikut adalah momen kegembiraan, tantangan dan extra miles yang penuh tawa: • Kegembiraan: Untuk selalu didengar dan didukung dengan perhatian dan pengertian di situasi apapun; • Tantangan: Harus sampai di rumahnya pukul 7 pagi bersama Ashwin untuk mendesain sachet Elseve terbaru untuk Indonesia; • Extra miles: Untuk bersama dia jam 6 pagi, 3627 meter diatas permukaan laut di puncak Gunung Rinjani (JC terlihat lelah namun masih bisa tersenyum...).

The following were only pleasures, challenges, and extra miles with smiles: • Pleasure: To be listened to and always be supported with a real interest and comprehension in whatever situation; • Challenge: To be at 7 AM at his place for breakfast with Ashwin to design the new Elseve sachet for Indonesia; • Extra-miles: To be with him at 6AM, 3627 meter above the sea on the top of Mount Rinjani (JC was exhausted but still smiling…).

Terima kasih untuk segalanya, JC. Jangan berubah sedikitpun, dan sampai jumpa lagi!

Thank you for everything JC. Don’t change even a bit, and see you soon!

I remember meeting you the first time 4 years ago. A young fresh faced country manager arriving on our shores for the first time... And it was easy to assume that someone so young in a market like Indonesia will have a difficult time. However, I was struck by your earnestness, by your sincerity and not least, by your drive. We then become a great business partner. What will stay with me is the professionalism and fairness that you have shown throughout, and also your concern and integrity. Under your leadership, I've seen the L’Oréal Indonesia organization grow and prosper. JC, you will be missed; but I know that you are moving on to greater things. Warm wishes for the future ahead of you!

Commission

Seorang pimpinan perusahaan internasional yang sangat memahami budaya Indonesia melalui pendekatannya yang multicultural dan humanis, hal inilah yang menjadi kunci suksesnya beradaptasi dan memimpin L’Oréal di Indonesia. Saya ucapkan semoga sukses kepada Jean-Christophe dalam memikul tanggung jawab barunya dan terima kasih atas kemitraan yang sangat baik selama ini.

Thank you JC for teaching me to be a better person and a better leader which is a journey by itself.

"Saya David. Saya JC, senang bertemu dengan Anda. Selamat datang di Indonesia!"

The Body Shop |ndonesia

Pertama kali bertemu Anda, 4 tahun yang lalu, kesan pertama yg muncul adalah sosok country manager yg masih sangat muda, yang membuat banyak orang berpikir bahwa ia akan mengalami kesulitan di Indonesia. Tapi ternyata hal itu tidak berlaku untuk JC, saya terkesima akan keteguhan, ketulusan, dan semangat Anda yang luar biasa. Kita pun kemudian menjadi rekan bisnis yang luar biasa.

Overall, JC is a “Passionate & Humanistic Leader” with irresistible energy who will always support you, anytime and anywhere ….

Sosok pemimpin yang komplit, yang dapat mengimbangi kebutuhan semua orang disekitarnya. Tajam, fokus, gigih namun juga penuh pengertian. Setiap momen bersama JC, baik dalam keadaan senang maupun susah, menjadi kenangan istimewa bagi saya. Salah satu ungkapan favorit saya yang sering JC lontarkan adalah “Saya tidak mengerti kenapa…?”

C E0

for UNESCO

JC is a leader for an international company who knew pretty well Indonesia’s culture through his multicultural and humanistic approach, and this is the key to his success in adapting in and leading L’Oréal Indonesia. I wish JeanChristophe good luck on his new duties and thank you for the great partnership.

Sherry Sjiamsuri General Manager of Cosmetics - Sogo & Seibu JC adalah sosok yang ramah, beliau memiliki keseimbangan antara menjadi sosok yang fleksibel namun tetap gigih. JC juga seorang pendengar yang baik dan selalu bersedia untuk ikut serta dan berkompromi dalam hal-hal tertentu demi mencapai tujuan yang terbaik. Saya ucapkan semoga sukses dalam karir barumu!

JC is a charming person; he has the right balance for being flexible yet persistent. He is also a good listener who is willing to cooperate and compromise on certain details, for the sake of achieving the best overall outcome. I wish you all the success in your new career!

Rudi Hadisuwarno - The Hairdressing Maestro Bekerja dengan L’Oréal telah menjadi kesempatan yang menyenangkan, terutama dengan seseorang yang hebat seperti Anda, JC. Saya ucapkan selamat dan sukses untuk posisi baru Anda dan terima kasih untuk segala dukungan dan kerjasamanya.

“It’s been a real pleasure to work with L’Oréal and especially with a great person like you. I wish you good luck and success in your new position and thank you for your support and cooperation. “

Yunus Koswara - General Manager Matrix “Untuk mencapai keberhasilan, kta tidak hanya harus bertindak tapi juga mengantisipasi hal-hal terburuk.” itulah hal yang selalu JC ingatkan kepada kita. Acara Matrix World Tour 2011 menjadi peristiwa yang sangat berharga bersama JC dimana kita berhasil meningkatkan brand awareness sekaligus kepercayaan diri tim. Bekerja bersama JC merupakan suatu perjalanan yang luar biasa. Semoga selalu sukses dalam karir Anda!

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“To accomplish great things, we must not only act, but also make anticipation for the worst thing“, that’s what JC always reminds us. We had that experience during Matrix World Tour event 2011 which was a great momentum for brand awareness and team confidence. Working with you was certainly an amazing journey. I wish you the best for your career.

Ranjana Singh - Technical Advisor GroupM |ndonesia (MAXUS) Untuk klien favoritku yang demanding sekaligus juga sangat fair! Semua yang terbaik untukmu dan kuharap Anda sering kembali ke Indonesia!

To a very fair yet demanding client, a personal favorite! Wish tou all the very best and hope you come back here often.

Salam hangat.

Warm regards.

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JC'S TOP 5 MEMORABLE "MOSTEST"


4 tahun bersama-sama JC, membuat kita mengenal betul siapa dia.

2 Most Locally Travelled in |ndonesia

Berdasarkan survei kecil yang tim KITA lakukan, berikut 5 hal "Paling..." yang tak terlupakan tentang JC.

4 years working with JC, surely makes us know quite well about him. Based on a little internal survey, herewith we present his TOP 5 memorable "MOSTEST"

Dalam waktu luangnya, JC selalu mengambil kesempatan untuk menjelajahi tempat-tempat menarik di Indonesia bersama keluarga dan teman-temannya. Sambil menyalurkan hobinya mendaki gunung dan diving, selama 4 tahun di Indonesia yang kami ketahui JC sudah pernah mengunjungi Bali, Lombok, Yogya, Dieng, Bromo, Kawah Ijen, Cubadak Island, dan Manado.

1 Most Covered by Media

In his spare time, JC always took the opportunity to explore many interesting places in Indonesia with his family and friends. To do his hobbies of hiking and diving, to our knowledge, he has visited Bali, Lombok, Yogya, Dieng, Bromo, Kawah Ijen, Cubadak Island, and Manado during his 4-year tenure in Indonesia.

3 Most Bilingual Speeches Made “JC adalah salah satu Presiden Direktur yang paling media-friendly yang pernah saya temui,” ujar Herning Banirestu, Senior Editor SWA. Dari semua PD yang pernah menjabat di L’Oréal Indonesia, sepertinya JC yang paling sering diliput dalam media. Ia telah muncul di berbagai media seperti majalah high-end Prestige, majalah bisnis seperti SWA dan Fortune, bahkan dalam surat kabar seperti Bisnis Indonesia dan Koran Tempo yang menampilkannya dalam hampir satu halaman penuh. Wajah JC pun pernah menghiasi cover majalah SWA dalam edisi khusus “2011 CEO Agenda” bersama dengan 9 CEO perusahaan nasional terkemuka lainnya. Walhasil secara total JC telah muncul dalam 15 liputan berita eksklusif, dan namanya disebut di lebih dari 1000 artikel yang berbeda selama masa jabatannya di Indonesia. “JC is one of the most media-friendly President Directors I’ve ever met,” said Herning Banirestu, Senior Editor of SWA magazine . From all the past PDs in L’Oréal Indonesia, JC was probably the most covered PD by the Indonesian media ranging from high-end magazines such as Prestige, business magazines like SWA and Fortune, and even papers of the likes of Bisnis Indonesia and Koran Tempo with an almost full-page cover story! He also appeared on the cover of SWA, along with 9 other CEOs from leading national corporations, for the magazine’s “2011 CEO Agenda” special issue. In total, JC has had around 15 exclusive media coverage and quoted in over 1000 various different articles during his tenure in Indonesia. 16

Salah satu kelebihan JC adalah upaya kerasnya menyampaikan pidatonya secara bilingual dalam Bahasa Indonesia dan Inggris dalam berbagai kesempatan. Walau tetap harus membaca teks-nya dari cue cards atau monitor tersembunyi, JC dapat melafalkan kata-kata dalam Bahasa Indonesia dengan jelas tanpa kehilangan logat khas Perancisnya yang biasanya menjadi pencair suasana. Upaya JC untuk menjembatani perbedaan budaya ini tentunya patut diacungkan jempol! One thing that stands out most from JC is his effort in delivering bilingual speeches in Indonesian & English. Despite reading the texts from cue cards or a hidden monitor, his clear pronunciation in Indonesian with a unique French ‘twang’ has become a powerful ice breaker amongst audiences! We all agree that his efforts in bridging the communication gap deserve a round of applause! 17


4 Most Tech-Savvy

JC bukanlah tipe bos kolot yang jarang membuka e-mail dan lebih bergantung kepada asisten pribadi untuk melakukan pekerjaan yang berhubungan dengan teknologi. Dalam hal gadget, JC tidak pernah ketinggalan dalam tren terkini. Blackberry, Iphone, Ipad, macbook, bahkan stereo set Bang & Olufsen, semuanya ia gunakan dengan mahir. JC is far from the common notion of rigid President Directors, who rarely open their e-mails and rely more on assistant support rather than technological support. When it comes to the latest gadgets, JC knows, and has them all. Whether it’s Blackberry, Iphone, Ipad, Macbook, the latest Bang & Olufsen stereo sets, he uses them all well.

5 Most Recruited Local Spokespersons

Dalam upaya lokalisasi dan berkomunikasi secara relevan dengan konsumen Indonesia, pada era JC Perusahaan merekrut sederet selebriti ternama Indonesia sebagai spokesperson. Selama masa kepemimpinannya, tidak kurang nama-nama besar seperti Dian Sastrowardoyo, Nicholas Saputra, Sherina, Laudya Cynthia Bella, Maudy Koesnaedi, Pasha ‘Ungu’, Dewi Sandra, Acha Septriasa, dan Julia Perez secara eksklusif bergabung dalam keluarga besar duta L’Oréal Indonesia mewakili brand-brand yang berbeda, belum lagi figur publik seperti Ruth Sahanaya, Dave Hendrik, Ivy Batuta, Melissa Karim, Adinia Wirasti, dan lain-lain yang turut mendukung kegiatan pemasaran brandbrand kita. Namun dari kesemuanya, kecantikan dan talenta memikat Dian Sastro-lah yang menjadikannya brand ambassador favorit JC. On the mission of localization and communicating more relevantly with Indonesian consumers, at JC’s era the Company has recruited a list of leading Indonesian celebrities as our brands’ spokespersons. During his tenure, Dian Sastrowardoyo, Nicholas Saputra, Sherina, Laudya Cynthia Bella, Maudy Koesnaedi, Pasha ‘Ungu’, Julia Perez, Acha Septriasa, Dewi Sandra, are contracted exclusively by the Company to join the L’Oréal Indonesia brand ambassador family to represent various different brands, not to mention some other public figures such as Ruth Sahanaya, Dave Hendrik, Ivy Batuta, Melissa Karim, Adinia Wirasti, and many more that help endorse the brands in various different events. However, Dian Sastro’s captivating beauty and enormous talents have successfully made her JC’s favorite of all time! 18

Message From JC

"| have discovered a beautiful country, a culture with infinite diversity, and people with a smiling heart. | want to thank you for your support and for all those shared moments we experienced together." Pada saat saya harus melepas tugas ini, saya merasakan kebahagiaan yang luar biasa sekaligus kesedihan yang mendalam.

At the moment when I hand over the torch, I feel both tremendous happiness and true sadness.

Bahagia karena melihat berbagai prestasi dan kesuksesan yang telah kita raih bersama selama 4 tahun terakhir ini. • Peningkatan yang signifikan sejak 2007 menjadikan L’Oréal sebagai perusahaan dengan pertumbuhan paling pesat di industri kecantikan Indonesia. Kita berhasil melipatgandakan unit penjualan sebesar 5 kali lipat dan nilai perusahaan sebanyak 2,5 kali lipat; • Penguatan bendera L’Oréal dalam kondisi persaingan pasar yang menantang, di seluruh kategori dan divisi; Garnier pada skincare, L’Oréal Paris dan Matrix pada haircare, Maybelline pada make-up, Lancome, YSL dan Kiehl’s pada segmen luxury merupakan sebagian dari pencapaian hebat kita; • Perubahan strategi yang tepat untuk membuat teknologi L’Oréal dapat dinikmati oleh konsumen Indonesia secara lebih luas, melalui: harga yang terjangkau, format/ukuran yang relevan, formula yang disesuaikan dengan kebutuhan lokal, distribusi yang lebih besar dan mendalam, peluncuran produk-produk pria, dan iklan-iklan lokal, yang secara keseluruhan telah membuka prospek yang lebih cerah; • Sikap sebagai warga negara korporat yang baik, dengan nilai-nilai etika yang kuat, peduli terhadap lingkungan, serta komitmen yang konsisten terhadap kemajuan bidang pendidikan dan ilmu pengetahuan di Indonesia; • Organisasi yang kuat, sehat dan modern yang telah mengimplementasikan berbagai inisiatif dan proyek strategis seperti SAP, E-form, Click, WMS, L’Oréal & Me, Kita, dan Eureka; • Dan yang terpenting adalah terbentuknya petualangan perjalanan talenta, sebuah tim yang komitmen tinggi, memiliki semangat yang positif, dan hati yang besar!

Happiness looking at what we have accomplished together in the last 4 years. • An extraordinary growth since 2007 making L’Oréal Indonesia the fastest growing company in our industry. We have multiplied by 5 the units and 2.5 the value of the Company; • Proud L’Oréal flags planted in a challenging environment, across all the categories and divisions; Garnier in skincare, L’Oréal Paris and Matrix in haircare, Maybelline in make-up, Lancome, YSL and Kiehl’s in luxury are among the most spectacular achievements; • A successful turnaround in our strategy to make our technology accessible to the Indonesian consumers: affordable prices, relevant formats, formulas adapted to the local expectations, larger and deeper distribution, launch of men products, and local advertising have opened fantastic prospects. • An exemplary corporate attitude, with strong ethical values, a respect for the environment and a sustained commitment towards science and education; • A solid, healthy and modernized organization, which saw in a short period of time the implementation of SAP, E-form, Click, WMS, L’Oréal & Me, Kita, and Eureka among other projects; • And most importantly, an extraordinary human adventure, a team with a great sense of commitment, a positive spirit, and a big heart!

Kesedihan yang mendalam tentunya juga saya rasakan karena saya akan merindukan kalian semua. Saya telah menemukan sebuah negara yang indah dengan budayanya yang beragam dan orang-orangnya yang berhati tulus. Saya ucapkan banyak terima kasih atas segala dukungan Anda dan atas pengalaman indah yang telah kita lalui bersama.

True sadness of course, because I will miss you all. I have discovered a beautiful country, a culture with infinite diversity, and people with a smiling heart. I want to thank you for your support and for all those shared moments we experienced together.

Satu hal yang menggembirakan, adalah bahwa petualangan saya dengan Indonesia akan tetap berlanjut! Dalam peran baru saya sebagai CPD Zone Manager untuk Asia Tenggara & India, saya berkesempatan untuk mengunjungi Indonesia beberapa kali dalam setahun dan terus berpartisipasi dalam upaya mencetak kesuksesan-kesuksesan Anda selanjutnya. Tanggung jawab baru yang akan saya hadapi ini menjadi suatu tantangan yang menarik karena zone ini berperan besar terhadap pencapaian misi grup L’Oréal untuk meraih 2 milyar consumen ke depannya.

The good news is that I will not cut the link, and my journey with Indonesia will continue! In my new role as CPD Zone Manager for South-East Asia & India, I will have the chance to visit you few times a year and continue to be an engine to your successful journey. With 2 billion consumers to look after, it’s a fascinating challenge ahead of me, while L’Oréal Group as a whole largely counts on this part of the world to grow.

Kini kita telah memasuki tahun 2012 dengan perubahan besar dan kekuatan yang besar pula, namun ambisi kita tetap sama…Kita pun tak akan pernah lelah menghadapi rintangan karena kita memiliki semua yang diperlukan untuk sukses, riset dan inovasi terdepan di industri kita, portofolio terbaik yang terdiri dari berbagai merek internasional yang disesuaikan dengan kebutuhan lokal, sebuah pabrik baru, dan tentunya tim yang berbakat dan penuh semangat. Anda juga berada di tangan yang tepat, dengan Komite Manajemen yang kuat, yang untuk itu saya ucapkan terima kasih dengan sepenuh hati, dan dengan Vismay yang akan menjadi pemimpin yang hebat dan akan meneruskan petualangan kita, melalui pengalamannya yang panjang dan sukses selama 17 tahun dengan L’Oréal! Saya mendoakan Anda dan keluarga tahun 2012 yang bahagia dan sejahtera. Sampai jumpa! Salam hangat, JC

We have now entered 2012, transformed and strengthened, with the same ambition. We will never cease to face challenges, but we have everything it takes to succeed. The industry’s no. 1 research innovation, the most outstanding portfolio of international brands adaptable to local needs, a new factory, and of course a talented and enthusiastic team.

You are also in safe hands, with a solid Management Committee that I thank from all my heart, and with Vismay who will be a great leader and will pursue the adventure, taking advantage of his long and successful experience of 17 years with L’Oréal!

I wish you and your families a very happy and prosperous year in 2012. Sampai jumpa! With all my best, JC

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Message From Vismay

Message From jochen

Walaupun saya sudah mengenal Jean Christophe (JC) selama beberapa tahun, namun baru beberapa bulan belakangan ini saya berkesempatan untuk mengenalnya lebih dalam. Banyak manajermanajer hebat di L’Oréal pernah telah temui, namun pada JC saya temukan sosok profesional yang kuat, tajam dan tegas, yang memiliki ketelatenan untuk mengenal negara ini lebih jauh serta para karyawan yang bekerja dengannya. Kontribusinya membangun L’Oréal di Indonesia dan membuat Indonesia diperbincangkan di Kantor Pusat L’Oréal, benar-benar luar biasa. Selain itu JC juga merupakan sosok yang dermawan, ceria, ramah, dan hangat, serta tak segan berbagi pengalaman dengan tulus. Ia telah berhasil membangun brand, cara kerja, proses dan sistem baru yang telah membantu kita membentuk bisnis yang lebih kuat di Indonesia, dan tentunya juga membangun tim yang sangat kuat di sekelilingnya. Saya sangat gembira untuk dapat melanjutkan perjalanan bisnis yang sangat baik ini di Indonesia, yang merupakan salah satu pasar yang paling strategis bagi grup L’Oréal di dunia. Saya juga merasa terhormat dan menantikan untuk dapat bekerja bersama tim L’Oréal Indonesia. Saya sangat yakin untuk menyambut tahun-tahun baik selanjutnya, yang tentunya telah dibangun dengan fondasi kuat oleh Anda semua di bawah kepemimpinan JC. Bersamasama, kita akan membangun salah satu bisnis terbesar L’Oréal di dunia dan meraih posisi yang sangat kuat di pasar Indonesia. Penghargaan setinggin-tingginya saya berikan kepada JC dan saya doakan yang terbaik dalam karirmu. Salam hangat, Vismay Sharma

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Though I have known Jean Christophe (JC) for a few years, it’s only in the last few months that I have had the opportunity of knowing him more closely. While I have met a lot of good managers at L’Oréal, in JC I found a strong, sharp and determined professional who has the patience to understand the country and people he is working with. His contribution in putting L’Oréal on the map within Indonesia and L’Oréal Indonesia on the top of the mind within L’Oréal Headquarters is incomparable and absolute. He is also an amazingly generous and lively human being, happy to welcome people with warmth and share his experiences with complete sincerity. He has built brands, practices, processes and systems that will help us build a much stronger business in Indonesia but most of all he has built a very strong team around him, some of whom I have had the opportunity of meeting in the last few months. I am very happy to take the reins of the business from him and continue the excellent work in Indonesia, which is one of the most strategic markets for L’Oréal in the world. I am also honoured and looking forward to working with the teams that have been put into place by him.

I am absolutely confident facing the coming years in Indonesia, thanks to the strong foundations laid by this team under the leadership of JC. We will build one of the biggest businesses for L’Oréal in the world and acquire a very strong position in the Indonesian market. JC, I salute you and wish you the best in your career.

Sincerely, Vismay Sharma

Keluarga besar L’Oréal Indonesia yang tercinta, Dengan berakhirnya masa jabatan Jean-Christophe di Indonesia untuk mengemban tanggung jawab baru di Group L’Oréal, secara pribadi saya ingin mengucapkan terimakasih atas segala perubahan dan kemajuan signifikan yang telah diraih selama 4 tahun memimpin L’Oréal Indonesia. L’Oréal Indonesia telah mencapai tonggak sejarah baru sejak 2008. Bisnis kita meningkat 2,5 kali lipat dengan peningkatan pangsa pasar di hampir seluruh merek-merek yang dipasarkan. Pangsa pasar di Indonesia meningkat pesat dalam 4 tahun, dan kini kita menjadi perusahaan kosmetika terbesar nomor 3 di pasar Indonesia. Sungguh pencapaian luar biasa! Tidak hanya itu, Jean-Christophe juga berhasil mengubah lingkungan kerja L’Oréal Indonesia menjadi lebih baik lagi dan mengubah kinerja tim dengan pendekatan modern dan realistis. Ia pun telah mempersiapkan dan membangun generasi baru tim manajer yang lebih siap untuk menghadapi tantangan di masa mendatang. Seperti yang Anda ketahui, Vismay Sharma akan menggantikan posisi kepemimpinan ini mulai tahun 2012, untuk itu dengan gembira saya ucapkan kepada Vismay selamat datang di Indonesia dan semoga sukses dalam tanggung jawab baru ini. Pengalamannya selama 17 tahun bersama L’Oréal tentunya memberikan keyakinan dan kesiapan penuh dalam menghadapi tantangan baru ini. Secara personal, saya berikan penghargaan setinggi-tingginya kepada mereka berdua, atas kerja keras dan kesetiaanya bersama L’Oréal. Selamat dan sukses selalu! Jochen Zaumseil

Photographed by Gugun Angguni Suminatro of Fortune Indonesia Magazine

Dear L’Oréal Indonesia family, As Jean-Christophe is leaving Indonesia to take on new and important responsibilities for the Group, I want to thank him for the significant changes and improvements he has made during his 4 years as President Director of L’Oréal Indonesia. L’Oréal Indonesia has reached a new milestone since 2008. The business multiplied its turnover by 2.5 and gained market share on almost all of its brands and the Division’s brands. The market share in Indonesia has grown significantly in 4 times. Making us the third player in the Indonesian market. Excellent work! Not only that, Jean-Christophe has also transformed the working environment of L’Oréal Indonesia, modernized its organization and developed a solid team through his friendly approach. He prepared and developed a tougher new generation of managers which will be ready to tackle further challenges ahead.

As you know, Vismay Sharma will take over the position starting 2012, and I would like to welcome him and to wish him the best success in this new adventure. His experience with L’Oréal for the past 17 years will surely give him the confidence in his new role in the company. I personally would like to give my standing applause for both of them, for their loyal support in the L’Oréal journey.

Well done and wish you the very best! Jochen Zaumseil

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JC'S BEST CAPTURED MOMENTS (2008-2011)

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"Goodbye, Hello!" Editor s Note. If The Beatles says Hello, Goodbye!, we say Goodbye, Hello!

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