Facility Management’s
New Perspective Healing Environment
Measuring the elderly care?
Measuring the elderly care?
Who are we?
Olga van Diermen & Rachel Kuijlenburg Lecturers and researchers The Hague University of Applied Sciences &
Hanze Research University of Applied Sciences, Groningen
The role of the facility manager in the healing environment “Some people see things as they are and ask why? “I see things as they can be and ask, why not” (John F.Kennedy)
Research as a Key …. For Healing Environment Introduction on research ‘dutch approach’ Theory of Pennartz Evidenced based research Bronovo Hospital Prison setting
International Classroom The Hague University Questions
Question!
What is the professional field in which a FM’er should do his work?
What is Facility Management?
Image of Facility Management?
Facility Management is “Integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities.”
(EuroFM, EN 15221-1)
Marc Mobach, Hanze University of Applied Sciences, Research Group FM
Contingencies
Intermediates
Organization
Sensory perception
Performance
Basic principles
Health Architecture
Attribution of meaning Mind
Technology
Interventions
Principles for sensory perception
Meaning principles
Contact Contact principles Behaviour
Nature
Functionality
Source: Marc Mobach, Lector FM An organizational-spatial configuration (Mobach, 2009: 46)
Functionality principles
Contingencies
Intermediates
Organization
Sensory perception
Performance
Basic principles
Health Architecture
Attribution of meaning Mind
Technology
Interventions
Principles for sensory perception
Meaning principles
Contact Contact principles Behaviour
Nature
Functionality
An organizational-spatial configuration (Mobach, 2009: 46)
Functionality principles
Facility Management consists of: • Space & Infrastructure
• Accomodation, Workplace, Technical infrastructure, Cleaning • People & Organisation • Health, Safety and security, Hospitality, ICT, Logistics (EuroFM, EN 15221-1)
WHY RESEARCH
FM 3.0
3 DIMENSIONS of ARCHITECTURE according to Pennartz 1. UTILITARIAN DIMENSION 2. SOCIAL DIMENSION 3. EXISTENTIAL DIMENSION
FM 1.0 en FM 2.0
Experience Economy
Exponential Times
Right here, right now
Multidisciplinair versus Interdisciplinair
DUTCH HUNGER FOR RESEARCH
Hospitality care 2.0 Education and practice of FM working together Involvement of students, lecturers and facility professionals The main goal is to collect new knowledge and insights about the
topic hospitality care 2.0 First result: a pilot research project has recently been started at the hospital ‘Groene Hart’ in Gouda researching ‘personal control of patients during their stay in the hospital’
A research project at the Academy for FM
My research project at the Bronovo Hospital, The Hague
“The power of caring together”
The Bronovo – Nebo foundation Bronovo hospital, nursing home Nebo and
healthcare centre Wassenaar
The research topic “In what way can hospitality care, healing environment and the principles of ‘elderly friendly’ help to improve the perception of the housing by patients, visitors and staff?” Preconditions: • The main focus is on Place (housing), not on People, Product or Process • Housing means the policlinic environment (an outpatient setting ), where waiting is the main activity Research methodology: • Desk research: magazines, audit results, publications, internal documentation from the hospital • Empirical research: interviews with employees of the hospital, specialists on HE and elderly care, care consultants, ‘best practices’
End result: An assessment tool / checklist to judge the (new or) current housing of the hospital on the three aspects.
Three aspects linked together Hospitality care Based on audit results (April 2012) ‘Stars in hospitality care’ (Gastvrijheidszorg met sterren) Healing environment Based on several developments within the care and cure environment, best practises at other care and cure organizations Elderly friendly Based on ageing of the population: the main patient group is 70 years or older
Eight topics to assess Nature Furnishing Space Accessibility and reachability
Freedom of choice and autonomy Senses Orientation and routing Safety and security
Nature
Furnishing
Space
Accessability and reachability
Freedom of choice and autonomy
Senses
Orientation and routing
Safety and security
The assessment tool (1) Meetpunt
Specificaties
Oriëntatie
Herkenbaarheid Duidelijke en voldoende oriëntatiepunten in de vorm van planten, kunst en/of meubilair en uitzicht naar buiten Herkenbare entree Duidelijke plattegrond van het gebouw, simpele structuur
Bewegwijzering Duidelijke pictogrammen Gebruik van goed contrasterende kleuren met een letter hoogte van 25 tot 45 cm, een mix van hoofd- en kleine letters Gebruik van meerdere vormen van informatietoevoer (symbool / kleur / letter / cijfer) Contrasterende kleur met de muur of deur
Informatievoorziening Een balie als informatievoorziening Bordjes op toiletdeuren (afbeelding/symbool) De naam/pictogram van de afdeling is duidelijk zichtbaar Aanwezigheid van borden in en bij liften met richting aanwijzing naar afdelingen en kamernummers Informatieborden met daarop foto’s van medisch en ondersteunend personeel
Inrichting Oriëntatie middels differentiatie in kleur en materiaalgebruik Oriëntatie middels differentiatie in verlichting Een klok in iedere wachtruimte
Lay-out Een balie en een wachtruimte nabij de entree De vormgeving van het gebouw is helder zodat looproutes logisch zijn Pleinen als knooppunt in looproutes De weg naar het toilet is duidelijk en rechtstreeks (en op korte afstand) vanuit wachtruimtes en entree bereikbaar
Ja
Nee
N.v.t.
The assessment tool (2) Topic Orientation
Specifications Recognisability Orientation by using plants, art, furniture and outside views Clear entrance, easy to find Clear floor-plan, simple structure Signing Clear pictures and symbols Good colours and size Different ways of signing Information services Information desks Signs Visibility of signs Information in and around elevators Pictures of staff Furnishing Orientation by differentiation in colour, use of material, use of light Clocks in waiting rooms Lay-out Desk and waiting room near the entrance Clear structure of the building so easy routing Use of plaza in walking routes Toilets situated nearby waiting rooms
Yes
No
?
The assessment tool (3) Meetpunt
Specificaties
Oriëntatie
Herkenbaarheid Duidelijke en voldoende oriëntatiepunten in de vorm van planten, kunst en/of meubilair en uitzicht naar buiten Herkenbare entree Duidelijke plattegrond van het gebouw, simpele structuur
Bewegwijzering Duidelijke pictogrammen Gebruik van goed contrasterende kleuren met een letter hoogte van 25 tot 45 cm, een mix van hoofd- en kleine letters Gebruik van meerdere vormen van informatietoevoer (symbool / kleur / letter / cijfer) Contrasterende kleur met de muur of deur
Informatievoorziening Een balie als informatievoorziening Bordjes op toiletdeuren (afbeelding/symbool) De naam/pictogram van de afdeling is duidelijk zichtbaar Aanwezigheid van borden in en bij liften met richting aanwijzing naar afdelingen en kamernummers Informatieborden met daarop foto’s van medisch en ondersteunend personeel
Inrichting Oriëntatie middels differentiatie in kleur en materiaalgebruik Oriëntatie middels differentiatie in verlichting Een klok in iedere wachtruimte
Lay-out Een balie en een wachtruimte nabij de entree De vormgeving van het gebouw is helder zodat looproutes logisch zijn Pleinen als knooppunt in looproutes De weg naar het toilet is duidelijk en rechtstreeks (en op korte afstand) vanuit wachtruimtes en entree bereikbaar
Ja
Nee
N.v.t.
Evaluation of the results
Kinderafdeling
Ouderen
Conclusion Healing environment is all about emotion, feelings
and personal preferences All users are important: patients, visitors, employees Elderly friendly goes before healing environment
Being a facility manager you need knowledge! Based on research!
Captured: The Influence of FM on Detainees
Research Group Facility Management, Hanze University of Applied Science, Groningen
FACTSHEET 100 PRISON INSTITUTIONS IN THE NETHERLANDS 17.000 EMPLOYEES 70.000 ‘GUESTS’ AVERAGE STAY IS 109 DAYS
50 % IS OFF AFTER 1 MONTH APPROXIMATELY 30 LIFE LONG DETENTION
FIRST JAIL DESIGN
“ BIJLMERBAJES” AMSTERDAM
A CELL
NEW DESIGN WHAT IS THE NEW DESIGN FOR A PRISON OF THE
FUTURE? WHAT ARE THE MINIMAL REQUIREMENTS FOR THIS NEW
DESIGN? IN ORDER TO CREATE A FUNCTIONAL BUILDING? WHAT IS THE MINIMAL HUMANE FACILITY DETENTION
LEVEL?
RESEARCH NEEDED! WHAT IS THE INFLUENCE OF FM ON DETAINEES? 1. UTILITARIAN DIMENSION 2. SOCIAL DIMENSION
3. EXISTENTIAL DIMENSION
The minimal human facility standard
in a prison setting
RESEARCH METHODS EXPLORATIVE STUDY QUALITATIVE NATURE INTERVIEWS WITH FM OBSERVATIONS
DESK RESEARCH LITERATURE STUDY FOR NOW
FIRST FOCUS NATURAL VIEWS DAYLIGHT, NOISE REDUCTION COOKING
Further research has to be done OUTCOMES WILL BE PRESENTED AT EURO FM 2013 MORE RESEARCH IS NEEDED APPLYING FOR A PhD
NEED, NECESSITY, VALUE
OF RESEARCH
International Classroom The Hague Blend of international students 30 ECTS / Studypoints in 20 weeks International lecturers International exchange project
Housing is provided (not free but we help you to arrange it)
QUESTION? “Some
people see things as they are and ask why?
“I see things as they can be and ask, why not” (John F.Kennedy
CHALLENGE
The Hague University Department of FacilittyManagement Olga van Diermen & Rachel Kuijlenburg www.thehagueuniversity.nl
