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Chang, H.H. & Chen, S.W. (2008). The Impact of Online Store Environment Cues on Purchase Intention, Trust and Perceived Risk as A Mediator. Online Information Review, 32 (6), hal 818-841. Chiu, Chao.M., Chang, Chen.C., Cheng, Hsiang.L., & Fang, Yu.H. (2009). Determinants of Customer Repurchase Intention in Online Shopping. Online Information Review, 33 (4), hal 761 - 784 . Chorsby, Lawrence A., Kenneth R. Evans, & Deborah Cowles. (1990). Relationship Quality in Services selling: An Interpersonal Influence Perpective. Journal of Marketing 54, hal 68-81. Churchill. (2000). Komunikasi Pemasaran Terpadu _Personal Selling & Direct Marketing diakses dari http://www.slideshare.net/judhie/komunikasipemasaran-terpadu-personal-selling-direct-marketing pada tanggal 8 November 2012. Collier, J.E. & Bienstock, C.C. (2006), Measuring Service Quality in E-retailing. Journal of Service Research,8, hal 260-275. Cooper, Donald R. & Schindler, Pamela S. (2001). Business Research Methods, Eight Edition. Penerbit: McGraw Hill Companies. New York Cronin, J.J. Jr, Brady, M.K. & Hult, G.T.M. (2000). Assessing the Effects of Quality, Value, and Customer Satisfaction on Consumer Behavioral Intentions in Service Environments, Journal of Retailing 76 (2), hal 193-218. Cutlip M. Scott, Center H. Allen, & Broom M. Glen. (2000). Effective Public Relations, Eight Edition. Penerbit: Prentice Hall International. Davis, F.D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13 (3), hal 319-340. Dominick, R. Joseph. (2000). The Dynamic of Mass Communication: Media in the Digital Age, Seven Edition. Penerbit: McGraw Hill, Inc. Duncan,T. (2004). IMC: Using Advertising & Promotion to Build Brand, First Edition, Penerbit: McGraw-Hill, Inc. Duncan, T., & Moriarty, S. E. (1998). A Communication-Based Model for Managing Relationship. Journal of Marketing. Eisingerich, A.B. & Bell, S.J. (2007). Maintaining Customers Relationships in High Credence Services. Journal of Services Marketing, 21 (4), hal 253-262. Emory. (1985). Business Research Methods. Penerbit: Richard D. Irwin Inc.
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Engel, J. F., Blackwell R. D., & Miniard, P. W. (1994). Perilaku Konsumen. Alih Bahasa F.X. Budiyanto. Penerbit: Binarupa Aksara, Jakarta. Euromonitor Internasional (2011). World Consumer Lifestyle Databook 2012. Statistical Reference Handbooks, Januari 2012 diakses dari www.euromonitor.com/indenesia/country-factfile pada tanggal 1 Oktober 2012. Fang, Yu.H., Chiu, Chao.M., & Wang, Eric.T.G. (2011). Understanding customers satisfaction and repurchase intentions: An integration of IS success model, trust, and justice. Internet Research, 21 (4), hal. 479 – 503. Fishbein. (1975). Belief, Attitude, Intentions and Behavior: An Introduction to Theory and Research. Penerbit: Addison-Wesley Publishing Company, Inc, California. Flavian, C. & Guinaliu, M. (2006). Consumer trust, perceived security and privacy policy: three basic elements of loyalty to a web sit. Industrial Management & Data Systems, 106 (5), hal 601-620. Ghozali,I. (2011). Aplikasi Analisis Multivariate dengan Program SPSS. Cetakan keempat. Semarang: Badan Penerbit Universitas Diponegoro. Goode, M.M.H. & Harris, L.C. (2007). Online Behavioural Intentions: An Empirical Investigation of Antecedents and Moderators. European Journal of Marketing, 41 (5), hal 512-36. Grewal, Dhruv, Sukumar Kavanoor, Edward F. Fern, Carolyn Costley, & James Barnes. (2006). Responses to Comparative Advertising. Journal of Consumer Research, 32, hal 530-540. Griffin,J. (2005). Customer Loyalty. Penerbit: Erlangga, Jakarta. Gujarati, Demodar N. (2003). Dasar-Dasar Ekonomitrika. Erlangga. Jakarta Ha, Hong.Y., Janda, S., & Muthaly, Silvia.K. (2010). A New Understanding of Satisfaction Model in E-re-purchase Situation. European Journal of Marketing, 44 (7) hal. 997 – 1016. Hair, J., Tatham, R., & Black, W. (1998). Multivariate Data Analysi, Fiveth Edition. Penerbit: Pretence-Hall. Hanson,W. (2000). Internet Marketing. One Edition, Penerbit: Salemba Empat, Jakarta. Hasan, Ali. (2008). Marketing. Penerbit: Media Pressindo, Jakarta.
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Hasan, Ali. (2009). Marketing Edisi Baru. Penerbit: Media Pressindo, Yogyakarta. Hawkins. (2001). Consumer Behavior: Building Marketing Strategy. Penerbit: McGraw-Hill Inc, New York. Hoffman, K. Douglas & John E.G. Bateson. (2006). Services Marketing: Concepts, Strategies, & Cases, Third Edition. Penerbit: Thomson South Western, USA. Hume, M. (2008). Understanding Core and Peripheral Service Quality in Customer Repurchase of the Performing Arts, Managing Service Quality, 18 (4), hal 349-369. Iqbal, Hasan. (2002). Metode Penelitian dan Aplikasinya. Cetakan pertama. Penerbit: Ghalia Indonesia, Jakarta. Jibi. (2012). Orang Indonesia Nyaman Belanja Online. Harian Bisnis Indonesia, 7 Januari 2011 http://bisnis-jabar.com/index.php/berita/orang-indonesia-nyamanbelanja-online diakses dari pada tanggal 8 Oktober 2012. Jibi. (2012). TokoBagus.com Sabet 2 Penghargaan Marketing Award. Harian Bisnis Indonesia, 1 November 2012 diakses dari http://bisnisjabar.com/index.php/berita/tokobagus-com-sabet-2-penghargaan-marketingaward-2012 pada tanggal 11 November 2012. Jogiyanto. (2010). Metodologi Penelitian Bisnis: Salah Kaprah dan PengalamanPengalaman. Penerbit: BPFE, Yogyakarta. Kalakota, R. & Whinston, A. B. (1997). Electronic Commerce: a Managers Guide, Penerbit: Addison-Wesley, United States of America. Kerlinger, Fred, N. (1973). Foundation of Behavioral Research. Second Edition. Penerbit: Holt, Rinehart. Kim, J.H., Kim, M. & Kandampully, J. (2009). Buying Environment Characteristics in the Context of E-service. European Journal of Marketing, 43 (9), hal 11881204. Kotler, Philip. (2002). Manajemen Pemasaran. Edisi Milenium. Penerbit: Prenhallindo, Jakarta Kotler, Philip. (2003). Manajemen Pemasaran. Edisi Milenium. Penerbit: Prenhallindo, Jakarta Kotler, Philip & Amstrong, Gary. (2000). Principles of Marketing. Penerbit: Prenhallindo, Jakarta.
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