DAFTAR ISI
LEMBAR PENGESAHAN DOSEN PEMBIMBING ...................................... iii LEMBAR PENGESAHAN PENGUJI............................................................... iv SURAT PERNYATAAN ..........................................Error! Bookmark not defined. HALAMAN PERSEMBAHAN .......................................................................... vi MOTTO
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KATA PENGANTAR........................................................................................ viii DAFTAR ISI ...................................................................................................... xiv DAFTAR TABEL .............................................................................................. xiv DAFTAR GAMBAR......................................................................................... xvii ABSTRAK
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BAB IPENDAHULUAN 1.1 Latar Belakang Masalah...............................................................................1 1.2 Perumusan Masalah .....................................................................................3 1.3 Batasan Masalah ..........................................................................................3 1.4 Tujuan Penelitian .........................................................................................3 1.5 Manfaat Penelitian .......................................................................................4 1.6 Sistematika Penulisan ..................................................................................4 BAB IITINJAUAN PUSTAKA 2.1 Supply Chain Management ..........................................................................6 2.2 Pengukuran Kinerja Supply Chain...............................................................7 2.2.1 Sistem Pengukuran Kinerja Supply Chain .......................................8 2.2.2 Perkembangan Sistem Pengukuran Kinerja Supply Chain ..............8 2.2.3 Tujuan Pengukuran Kinerja Supply Chain.....................................11 2.3 Supply Chain Operation Reference(SCOR) Model....................................12 2.3.1 Hirarki Proses SCOR Model..........................................................13 2.3.2 Kinerja SCOR ................................................................................18 2.4 Perbedaan SCOR Model Versi 8.0, 9.0, dan 10.0......................................37 xi
2.5 Scoring System ...........................................................................................38 2.6 Analytical Hierarki Process (AHP) ...........................................................40 2.7 Posisi Penelitian Terdahulu........................................................................43 BAB IIIMETODOLOGIPENELITIAN 3.1Objek Penelitian................................................................................................47 3.2 Langkah Penelitian.....................................................................................47 3.2.1 Studi Pendahuluan .........................................................................47 3.2.2 Studi Pustaka..................................................................................47 3.2.3 Studi Lapangan ..............................................................................47 3.2.4 Perumusan Masalah .......................................................................47 3.2.5 Penentuan Tujuan Penelitian..........................................................48 3.2.6 Pengumpulan Data .........................................................................48 3.2.7 Verifikasi KPI ................................................................................49 3.2.8 Pengolahan Data ............................................................................49 3.2.9 Analisa dan Pembahasan................................................................50 3.2.10 Kesimpulan dan Saran ...................................................................50 3.3 Flow Chart Penelitian ................................................................................51 BAB IVHASIL PENELITIAN DAN PEMBAHASAN 4.1 Pengumpulan Data .....................................................................................53 4.1.1 Gambaran Umum Perusahaan........................................................53 4.1.2 Produk PT Ebako Nusantara ..........................................................54 4.1.3 Proses Bisnis ..................................................................................55 4.1.4 Identifikasi Komponen Supply Chain PT Ebako Nusantara..........58 4.2 Hasil Penelitian dan Pembahasan ..............................................................64 4.2.1 Identifikasi Proses Inti Supply Chain PT Ebako Nusantara...........64 4.2.2 Mapping Rantai Pasok PT Ebako Nusantara .................................69 4.2.3 Identifikasi Key Performance Indicator (KPI) berdasarkan pada SCOR Model .........................................................................74 4.2.4 Pembobotan Key Performance Indikator.......................................79 xii
4.2.5 Pengukuran Kinerja Supply Chain.................................................91 4.3 Pembahasan..............................................................................................109 4.3.1 Analisis Identifikasi Key Performance Indikator ........................109 4.3.2 Analisa Hasil Pembobotan KPI ...................................................110 4.3.3 Analisa Hasil Pengukuran Kinerja Supply Chain PT Ebako Nusantara .....................................................................................110 BAB VPENUTUP 5.1 Kesimpulan ..............................................................................................114 5.2 Saran ........................................................................................................115 DAFTAR PUSTAKA LAMPIRAN
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DAFTAR TABEL Tabel2.1Metode-metode pengukuran kinerja supply chain...................................10 Tabel 2.2 Metrik Level 1,2,dan 3 .........................................................................21 Tabel2.3 Performance Metrics Level 1..................................................................31 Tabel 2.4 Penjelasan Metrik Level 1 .....................................................................33 Tabel 2.5 Sistem Monitoring Indikator Performansi.............................................39 Tabel 2.6 Skala Penilaian Perbandingan Berpasangan..........................................41 Tabel 2.7 Posisi Penelitian Terdahulu ..................................................................43 Tabel 3.1 Data yang Dibutuhkan dan Sumber Data ..............................................48 Tabel 3.2 Data untuk Menghitung Metrik SCOR Level 1 ....................................49 Tabel4.1Tipe Produk..............................................................................................54 Tabel 4.2 Data Konsumen PT Ebako Nusantara ...................................................63 Tabel4.3 Verifikasi KPI .........................................................................................77 Tabel 4.4 Skala Penilaian Perbandingan Berpasangan..........................................79 Tabel4.5 Hasl Rekapitulasi Kuisioner Perbandingan Level Atribut......................81 Tabel 4.6 Perhitungan eigen vector/ rata-rata........................................................82 Tabel4.7 Perhitungan eigen value .........................................................................83 Tabel 4.8 HasilRekapitulasi Kuisioner Perbandingan Level Atribut Agility .........85 Tabel4.9 Perhitungan eigen vector/rata-rata ..........................................................85 Tabel 4.10 Perhitungan eigen value ......................................................................86 Tabel4.11 hasil Rekapitulasi Kuisioner Perbandingan Level atribut Asset ...........87 Tabel 4.12 Perhitungan eigen vactor / rata-rata.....................................................87 Tabel4.13 Perhitungan eigen value .......................................................................88 Tabel4.14 Target Maksimal, Minimal ...................................................................91 Tabel 4.15 Perhitungan KPI POF .........................................................................94 Tabel4.16 Pembagian Lead Time dan Perhitungan KPI OFCT .............................95 Tabel4.17Rekapitulasi order yang dikirim berdasarkan pesanan yang masuk tahun 2014 serta waktu penyelesaian produksinya.....................................96 Tabel4.18Rekapitulasi order yang mengalami peningkatan
tahun 2014 serta
perhitungan peningkatan fleksibilitas ..............................................97 xiv
Tabel4.19Rekapitulasi jumlah container yang dikirim berdasarkan pesanan yang masuk tahun 2014peningkatan fleksibilitas ...............................98 Tabel4.20Financial Statement PT Ebako Nusantara Periode 31/12/2014.............99 Tabel4.21Neraca KeuanganPT Ebako Nusantara Periode 31/12/2014 ...............100 Tabel4.22Rekapitulasi Pencapaian KPI Perusahaan............................................102 Tabel4.23Rekapitulasi Hasil Kinerja Rantai Pasok PT Ebako Nusantara ...........104 Tabel4.24Skor Nilai Akhir Sistem Pengukluran Kinerja Rantai Pasok ..............107
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DAFTAR GAMBAR
Gambar 2.1 Aliran SCM ..........................................................................................7 Gambar 2.2 Empat Tipe Pengukuran Kinerja Supply Chain .................................10 Gambar 2.3 Detail Level SCOR ............................................................................14 Gambar 2.4 Lima Proses Inti Supply Chain (Sumber : Supply Chain Council) ....14 Gambar 2.5 SCOR Level 2 ....................................................................................16 Gambar 2.6Skema Upside SC Flexibility ..............................................................25 Gambar 2.7Skema Upside SC Adaptability ..........................................................26 Gambar 2.8 Skema Downside SC Adapatability ...................................................27 Gambar 2.9Metrik Perbandingan Berpasangan ....................................................42 Gambar 3.1 Flow Chart Penelitian.........................................................................51 Gambar 4.1PT Ebako Nusantara............................................................................53 Gambar 4.2 Contoh Produk Furniture PT Ebako Nusantara.................................55 Gambar 4.3Proses Bisnis ......................................................................................57 Gambar 4.4Proses produksi ...................................................................................62 Gambar 4.5 Proses Plan PT Ebako Nusantara.......................................................65 Gambar 4.6 Proses Sopurce PT Ebako Nusantara .................................................66 Gambar 4.7Urutan Proses Produksi din Tiap Departemen PT Ebako Nusantara ....................67 Gambar 4.8 Proses Deliver ....................................................................................68 Gambar 4.9Proses Return PT Ebako Nusantara ....................................................69 Gambar 4.10Mapping Rantai Pasok dengan SCOR ..............................................71 Gambar 4.11Hierarki Atribut dan KPI dengan Pendekatan SCOR .......................75 Gambar 4.12Hierarki KPI PT Ebako Nusantara....................................................80 Gambar 4.13Hierarki KPI PT Ebako Nusantara Beserta Bobotnya ......................89
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