BETTER LIFE, BETTER FUTURE

BETTER LIFE, BETTER FUTURE FIFGROUP Sustainability Report Tanggung Jawab Sosial dan Lingkungan Perusahaan Corporate Social and Environment Responsibility

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PT FEDERAL INTERNATIONAL FINANCE Laporan Tahunan 2014 - Go to The Next Level

Tanggung Jawab Sosial Perusahaan dan Upaya Pengelolaan Lingkungan, Kesehatan & Keselamatan Kerja Corporate Social Responsibility and Efforts to Manage Environment, Occupational Health & Safety

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Tanggung Jawab Sosial Perusahaan dan Upaya Pengelolaan Lingkungan, Kesehatan & Keselamatan Kerja Corporate Social Responsibility and Efforts to Manage Environment, Occupational Health & Safety

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Prinsip dan Landasan ESR FIFGROUP FIFGROUP ESR Principle and Framework

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Visi dan Misi ESR FIFGROUP FIFGROUP ESR Vision and Mission

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Roadmap ESR FIFGROUP FIFGROUP ESR Roadmap

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Program ESR 2014 ESR PROGRAM 2014

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Pelestarian Lingkungan Environment Preservation

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Pelibatan dan Pengembangan Masyarakat Community Involvement and Development

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FIFGROUP Pendidikan FIFGROUP Education

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FIFGROUP Pemberdayaan Ekonomi Masyarakat FIFGROUP Public Community Development

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FIFGROUP Kesehatan Masyarakat FIFGROUP Public Health

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FIFGROUP Hubungan Masyarakat FIFGROUP Public Relation

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Tanggung Jawab Sosial terkait Perlindungan Pelanggan Corporate Social Responsibility Related with Consumer Protection

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Praktik Kesehatan dan Keselamatan Kerja Occupational Health and Safety Practice

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Evaluasi ESR FIFGROUP FIFGROUP ESR Evaluation

PT FEDERAL INTERNATIONAL FINANCE Annual Report 2014 - Go to The Next Level

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Tanggung Jawab Sosial Perusahaan dan Upaya Pengelolaan Lingkungan, Kesehatan & Keselamatan Kerja Corporate Social Responsibility and Efforts to Manage Environment, Occupational Health & Safety Seiring dengan keberhasilan FIFGROUP dalam mencapai target pertumbuhan kinerja, turut meningkatkan kesadaran Perusahaan akan pentingnya partisipasi dan kontribusi dalam membangun lingkungan sekitar dan meningkatkan kualitas hidup masyarakat In accordance with FIFGROUP’s succeed in achieving performance growth target, It also encourages the Company’s target on the importance of participation and contribution in developing surrounding environment and improving society living standard.

Sebagai perusahaan penyedia jasa pembiayaan,

As a financing service company, FIFGROUP strives to

FIFGROUP bertekad untuk membangun bisnis yang

build a sustainable business based on the Company’s

berkelanjutan sesuai dengan visi dan misi Perusahaan

vision and mission to give added-value service with

dengan terus memberikan pelayanan yang bernilai

a benefit for every parties involved with FIFGROUP

tambah dengan hasil yang dapat dinikmati oleh

business activity, starting from our Shareholders to

seluruh pihak yang terlibat dengan kegiatan usaha

other Stakeholders namely our consumers, society,

FIFGROUP, mulai dari Pemegang Saham hingga

employee and surrounding environment.

Pemangku Kepentingan lainnya yaitu pelanggan, masyarakat, karyawan dan lingkungan sekitar. Komitmen

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FIFGROUP

dalam

aspek

tersebut

Commitment of FIFGROUP in these aspects are

diwujudkan melalui kegiatan ESR (EHS & CSR), yaitu

carried in Enterprise Social Responsibility activities

EHS (Environment, Health, & Safety) yang meliputi

(EHS & Social Responsibility) covering 3 pillars of


Tanggung Jawab Sosial Perusahaan - Corporate Social Responsibility

3 pilar yaitu pilar Lingkungan, Keselamatan dan

Environment, Safety and Occupational Health (LK3:

Kesehatan Kerja (LK3) dan CSR (Corporate Social

Lingkungan, Keselamatan dan Kesehatan Kerja) and

Responsibility), Tanggung Jawab Sosial & Lingkungan

Corporate Social Responsibility defending 4 pillars

Perusahaan yaitu 4 pilar yaitu Pendidikan, Kesehatan,

of

Pemberdayaan Masyarakat, dan Lingkungan Hidup.

and Environment. Either ESR and LK3 program

Baik kegiatan EHS maupun CSR dilaksanakan secara

are performed systematically from Head Office

sistematis mulai dari lingkup Kantor Pusat hingga

circumstances to every branch office of FIFGROUP

setiap Kantor Cabang FIFGROUP dibawah koordinasi

under coordination of Corporate Security & EHSSR in

Corporate Security & EHSSR Department yang

charge to HC & GS Director.

Education,

Health,

Community

Development

bertanggung jawab kepada HC & GS Director. Dalam struktur organisasi ESR FIFGROUP, unit kerja

On FIFGROUP ESR organization structure, ESR unit is

ESR dibagi menjadi 4 yaitu Astra Green Company,

divided into 4 units which are Astra Green Company,


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Astra Friendly Company, Social Responsibility dan EHS.

Astra Friendly Company, Social Responsibility and

Skema organisasi CSR FIFGROUP digambarkan sebagai

EHS. The FIFGROUP CSR Organization structure is

berikut:

illustrated below:

President Director (Excecutive in Charge)

HC & GS Director (Director in Charge)

General Support Division Head

Corporate Security & EHSSR Dept. Head

Corp. EHS & Social Responsibility Sub. Dept. Head

Astra Green Company

4

Corporate Security Sub. Dept. Head

Astra Friendly Company

Corporate Social Responsibility


EHS

FIFGROUP

In carrying out ESR activity, FIFGROUP always complies

senantiasa patuh terhadap ketentuan dan peraturan

with Law and Regulation as well as other relevant

perundang-undangan serta pedoman kegiatan ESR

ESR activity guidelines. The framework of FIFGROUP

yang relevan lainnya. Pedoman peraturan perundang-

ESR implementation Law is referring to Article 74

undangan implementasi ESR FIFGROUP berpedoman

point 4 of Law No. 40 of 2007 regarding Corporate

pada Pasal 74 ayat 4 UU No. 40 tahun 2007 terkait

Social Responsibility activity in Limited Company and

kegiatan Tanggung Jawab Sosial pada Perusahaan

also adapting Astra Group ESR Guideline including

Terbatas dan juga mengadaptasi Pedoman ESR

Catur Dharma Astra, EHS & CSR, Corporate Policy,

Astra Group meliputi Catur Dharma Astra, EHS & CSR

Astra Green Company and Astra Friendly Company

Corporate Policy, Sistem Manajemen Astra Green

Management System.

Dalam

melaksanakan

kegiatan

ESR,

Company dan Astra Friendly Company. Selain keempat pilar CSR yang ada, FIFGROUP juga

Aside from these CSR pillars, FIFGROUP also actively

aktif dalam kegiatan tanggap darurat bencana. Untuk

contributes in natural disaster relief. To achieve

mencapai tujuan FIFGROUP dalam keempat pilar

FIFGROUP’s objectives in those four pillars, the

tersebut, Perusahaan melalui program-program yang

Company has implemented programs illustrated on

digambarkan dalam skema berikut:

below scheme:

ENABLER

PROGRAMS

Catur Dharma Astra

Direction

CSR

gives added value to its

• President Letter

• Education

stakeholder

• Corp. Policy

• Health

• One Year Policy

• IGA

Team Value Triple Bottom Line Concept FIFGROUP Roadmap

Organization • Corp. EHSSR

• Environment • Comm. Relation

• Branch & POS

EHS

• All Employee

• Environment

• FINSER Astra

• Occupational Health &

• Partnership

Safety

Standards

Scope

• AGC & AFC

• Internal (Employee, Coy)

BUSSINESS SUSTAINABILITY

BASIS


FIFGROUP ESR Principle and Framework

Prinsip dan Landasan ESR FIFGROUP

• External (Community, Customer, Dealer)


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Visi dan Misi ESR FIFGROUP

FIFGROUP ESR Vision and Mission

Pelaksanaan kegiatan ESR di FIFGROUP didasarkan

CSR activity implementation in FIFGROUP is based on

pada visi dan misi ESR FIFGROUP yaitu:

FIFGROUP CSR Vision and Mission, which are:

Visi ESR FIFGROUP FIFGROUP ESR Vision Memastikan FIFGROUP dikagumi

serta

menjadi perusahaan yang

memberikan

nilai

tambah

bagi

To assure FIFGROUP as admired Company and provide added value for surrounding society and environment.

masyarakat dan lingkungan sekitar

Misi ESR FIFGROUP FIFGROUP ESR Mission ♦ Meningkatkan kualitas hidup masyarakat di sekitar lingkungan kantor

♦ Improving living standard of society live in our office neighborhood.

♦ Membangun hubungan yang harmonis dengan komunitas sekitar lingkungan kantor ♦ Menciptakan image perusahaan yang positif bagi masyarakat

♦ Build harmonious relationship with community in our surrounding neighborhood. ♦ Build positive corporate image among the society.

♦ Menciptakan lingkungan kerja yang nyaman, aman, dan sehat bagi karyawan

♦ Establish comfortable, safety and health working environment for our employees.

Tujuan ESR FIFGROUP FIFGROUP ESR Objectives

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♦ Positive Corporate Image

♦ Positive Corporate Image

♦ Social Protection

♦ Social Protection

♦ Pride of employee

♦ Pride of employee

♦ Support to Business

♦ Support to Business


FIFGROUP ESR Roadmap

Program ESR yang dilaksanakan oleh FIFGROUP

The ESR program carried out by FIFGROUP is series

merupakan

berkelanjutan.

of a continuous activity. CSR activity and donation

Kegiatan dan bantuan CSR yang diberikan bersifat

disbursed have a sustainable in nature that are

berkesinambungan untuk meningkatkan taraf hidup

intended to improve living standard of society and all

masyarakat dan seluruh pemangku kepentingan

of FIFGROUP stakeholders as well as to create social

FIFGROUP serta menciptakan social value untuk

value for the Company.

suatu

aktivitas

yang

Perusahaan. Komitmen FIFGROUP dalam melaksanakan kegiatan

Commitment of FIFGROUP in performing sustainable

ESR yang berkesinambungan tersebut diilustrasikan

ESR activity is drawn on following FIFGROUP ESR

oleh skema Roadmap ESR FIFGROUP berikut:

Roadmap scheme:

GO TO THE NEXT LEVEL Jam Sosial Social Hour


Roadmap ESR FIFGROUP

Beasiswa Scholarship Sarana Prasarana Infrastructure

Balai Latihan Kerja Training Center

Pelatihan Guru Teacher Training

Sekolah Hijau Green School

Donor Darah Blood Donation Operasi Gratis Free Surgery Layanan Gratis Free Service Donasi Modal Capital Donation Donasi Alat Tools Donation Donasi Pelatihan Training Donation Tanam Pohon Tree Plantation

Tahap 1 | Phase 1

Sekolah Binaan Target School POSYANDU POSYANDU Sentra Kriya Craft Centers Taman Lalu Lintas Traffic Park Bank Sampah Garbage Can

Tahap 2 | Phase 2

Sentra IGA IGA Center Microfinancing Microfinancing Kampung Hijau Green Kampong

Tahap 3 | Phase 3 Corporate Social Value

2017 -2020

Continue & Coaching

2015

Philanthrophy

2014


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Program ESR 2014

ESR PROGRAM 2014

Selama tahun 2014, FIFGROUP telah melaksanakan

In 2014, FIFGROUP has performed several ESR program

berbagai program ESR dalam aspek pemberdayaan

on community development and environment sectors

masyarakat dan lingkungan dengan total anggaran ESR

with total ESR budget to Rp 6,083,188,302. The budget

mencapai Rp 6.083.188.302. Dana tersebut terdiri dari

consisted of Actual CSR fund of Rp4,981,928,202 and

dana Actual CSR sebesar Rp4.981.928.202 dan dana

Syariah fund of Rp1,101,260,100.

Syariah sebesar Rp1.101.260.100.

Pendidikan Education

Rp1.625.464.567

Pemberdayaan Ekonomi Economic Empowerment

Syariah dan Aktual CSR Sharia and Actual CSR

Rp282.527.000

Syariah Sharia

Kesehatan Masyarakat Community Health

Rp1.101.260.100

Rp823.283.101

Lingkungan Hidup Environment

Rp309.752.060

Aktual CSR Actual CSR

Hubungan Masyarakat Public Relation

Rp4.981.928.202

Rp3.042.161.574

Gambaran ringkas realisasi dana dan kegiatan ESR

Brief explanation on detail of FIFGROUP ESR budget

FIFGROUP selama tahun 2014, sebagai berikut:

realization and activity in 2014 shown in below table:

Rincian Kegiatan ESR FIFGROUP tahun 2014 FIFGROUP ESR Activity 2014 Kegiatan ESR ESR Activity

Rincian Kegiatan Activity Description

FIFGROUP Pendidikan FIFGROUP Pendidikan

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Pelatihan Guru Teacher Training

2.996 guru mendapatkan pelatihan 2.996 teachers participated in training

Beasiswa SD Scholarship for Elementary School

199 Internal & 16 Eksternal 199 Internal & 16 External

Beasiswa SMP Scholarship for Junior High School


Beasiswa SMU Scholarship for High School



Rincian Kegiatan ESR FIFGROUP tahun 2014 FIFGROUP ESR Activity 2014 Rincian Kegiatan Activity Description

Beasiswa Perguruan Tinggi Scholarship for Universities

19 Mahasiswa 19 Students

Renovasi dan Perlengkapan Sekolah School Renovation and Equipment

12 Sepeda Motor, 11 Laptop, 1 Ayunan, 1 Perosotan, 1 Jungkat Jungkit 12 Motorcycle, 11 Laptop, 1 Swing, 1 Slide, 1 see-saw.

FIFGROUP Pemberdayaan Ekonomi Masyarakat FIFGROUP Pemberdayaan Ekonomi Masyarakat Usaha Kecil & Dana Bergulir Small Enterprise & Revolving Fund

12 kelompok IGA 12 IGA Group

Sharing Tips Sukses Pengusaha Entrepreneur Success Story

10 Pengusaha Inspiratif 10 inspiring entrepreneurs

FIFGROUP Kesehatan Masyarakat FIFGROUP Kesehatan Masyarakat Posyandu Posyandu

25 Posyandu Binaan 25 Partner Posyandu

Donor Darah Blood Donation

32,396 Pendonor darah berhasil 32,396 Donors

Pelayanan Kesehatan Gratis Free Medical Treatment

2,643 Pasien Terlayani 2,643 Patients

Mobil Tim Medis Medical Team Car

2,222 orang terlayani 2,222 Patients


Kegiatan ESR ESR Activity

FIFGROUP Lingkungan Hidup FIFGROUP Lingkungan Hidup Penghijauan Hutan Kota dan Konservasi Reforestation and Conservation

5.029 pohon untuk penghijauan 5,029 trees for reforestation

Program Cleaner Production Cleaner Production Program

Program reduce, reuse dan recycle Reduce, reuse and recycle Program

FIFGROUP Hubungan Masyarakat FIFGROUP Hubungan Masyarakat Sumbangan Lingkungan Environment Donation

15 Cabang Panti asuhan & 23 Head Office Panti Asuhan 15 Orphanage (Branch) & 23 Orphanage (Head Office)

Amal untuk Rumah Ibadah Donation for Religious Place

7 Cabang Rumah Ibadah & 34 Head Office Rumah Ibadah 7 Religious Place (Branch) & 34 Religious Place (Head Office)

Khitanan Massal Mass Circumcision

270 anak 270 children

Qurban Animal Scarifying

12.410 kantong dari 278 kambing dan 11 sapi di 98 cabang 12,410 packages from 278 goats and 11 cows in 98 branches

Program Difable Mandiri Self-Reliant Disabilities Program

Program bekerja di perusahaan untuk para difable Career opportunity for people with disabilities

Bis Sosial Social Bus

Melayani 17.182 Penumpang dari 798 Lembaga Sosial Serving 17,182 Passengers from 798 Social Agencies


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Pelestarian Lingkungan

Environment Preservation

Untuk periode tahun 2014, FIFGROUP melaksanakan

For

program pelestarian lingkungan dengan melakukan

environment preservation program by reforesting City

Penghijauan Hutan Kota dan Konservasi. Kegiatan

and Conservation Forest. Tree planting activity was

penanaman pohon dilaksanakan dengan menanam

conducted by planting 5,029 trees for reforestation

5.029 pohon untuk tujuan penghijuan di daerah/

in several area namely Tuban, Rangkas and Sentul

wilayah Tuban, Rangkas dan Sentul (Bogor) dan bekerja

(Bogor) cooperating with Yayasan Mangrove Center

2014

period,

has

implemented

sama dengan Yayasan Mangrove Center Tuban, Rindam

Tuban, Rindam III Siliwangi Banten and Perhutani

III Siliwangi Banten dan Perhutani Bogor.

Bogor.

Untuk mendukung konservasi terhadap lingkungan,

To support environmental conservation, FIFGROUP

FIFGROUP

Program

also implemented Cleaner Production Program

Cleaner Production di lingkungan kerja melalui praktik

juga

mengimplementasikan

in working place with working activity based on

kerja berdasarkan prinsip Reduce, Reuse dan Recycle.

Reduce, Reuse and Recycle principles. This program

Program ini dilakukan dengan menerapkan proses

is undertaken by applying environment-friendly

kerja yang ramah lingkungan, mulai dari inisiatif

business process from energy efficiency initiatives to

penghematan energi hingga pemanfaatan sumber

optimum use of working resource and equipment.

daya dan peralatan kerja secara optimal.

Tanam pohon oleh Presiden Direktur FIFGROUP pada acara peresmian Taman Pelepah Indah Tree Planting by President Director of FIFGROUP at Pelepah Indah Park Inauguration ceremony

10

FIFGROUP


Community involvement and Development

Aspek pelibatan dan pengembangan masyarakat

Community involvement and development aspect

merupakan fokus utama kegiatan ESR FIFGROUP

is primary focus of FIFGROUP ESR activity through

melalui kegiatan FIFGROUP Pendidikan, FIFGROUP

FIFGROUP

Pemberdayaan

Ekonomi

FIFGROUP

Community

FIFGROUP

Development, FIFGROUP Public Health and FIFGROUP

Kesehatan Masyarakat dan FIFGROUP Hubungan

Public Relation program. Through these activities,

Masyarakat.

tersebut,

FIFGROUP provides direct contribution for various

FIFGROUP memberikan kontribusi langsung terhadap

community and took form as various donation based

berbagai kalangan masyarakat dan dalam berbagai

on the objective of activities conducted.

Melalui

Masyarakat,

Education,

kegiatan-kegiatan

bentuk sesuai dengan sasaran program kegiatan.

FIFGROUP Pendidikan

FIFGROUP Education

Kegiatan pelatihan guru pemberian beasiswa dan

Teacher training, scholarship and renovation as well

dukungan renovasi serta perlengkapan sekolah yang

as school equipment supports dedicated for society

ditujukan kepada masyarakat di sekitar Perseroan.

in the Company’s neighborhood. In 2014, FIFGROUP

Selama tahun 2014, FIFGROUP memberikan pelatihan

provided training facilities to 2,966 teachers from

kepada 2.966 guru yang berasal dari Bekasi, Pamulang,

Bekasi, Pamulang, Head Office, Singaraja, Bukit

Head Office, Singaraja, Bukit Tinggi, Ambon, Rantau

Tinggi, Ambon, Rantau Prapat, Banda Aceh, Pematang

Prapat, Banda Aceh, Pematang Siantar, Cibinong,

Siantar, Cibinong, Pasuruan, Cileungsi, Bogor, Jakarta

Pasuruan, Cileungsi, Bogor, Jakarta 3, Cibungbulan dan

3, Cibungbulan and Megamendung Office on 2013

Megamendung di bidang Pakem dan Kurikulum 2013,

Curriculum

Hypnoteaching dan Sosialisasi Kantin Kejujuran.

Honest Canteen Socialization.

and

Guideline,

Hypno-teaching


Pelibatan dan Pengembangan Masyarakat

and

Workshop Peningkatan Kompetensi Guru untuk meningkatkan keahlian mengajar para Guru Workshop Peningkatan Kompetensi Guru (Workshop on Competence Improvement for Teacher) to develop Teacher lecturing skill


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Di sisi lain, FIFGROUP juga memberikan bantuan

On the other hand, FIFGROUP also disbursed

pendidikan berupa program beasiswa mulai dari

education donation in form of scholarship for

tingkat SD hingga Perguruan Tinggi di mana hingga 31

Elementary School to University level where on

Desember 2014, pihak yang menerima beasiswa tingkat

December 31, 2014, students receiving scholarship for

SD hingga SMA mencapai 235 pihak internal dan 36

Elementary to High School was 235 internal parties

pihak eksternal dan beasiswa Perguruan Tinggi untuk

and 36 external parties, and 19 students on University

19 mahasiswa.

Scholarship.

Untuk meningkatkan kualitas pendidikan, FIFGROUP

To improve education quality, FIFGROUP also supports

juga memberikan bantuan renovasi dan peralatan

schools renovation and equipment for SDN Kebonrejo

FIFGROUP Goes To Campus Tanjung Pura Pontianak FIFGROUP Goes To Campus Tanjung Pura Pontianak

FIFGROUP Goes To Campus di Universitas Parahyangan Bandung FIFGROUP Goes to Campus at Universitas Parahyangan, Bandung

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1 Kediri, SMK Multi Studi Batam, SMKN 1 Denpasar, SMK

Studi Batam, SMKN 1 Denpasar, SMK Nasional Makassar,

Nasional Makassar, SMKN 8 Bandung, SMK Kawung

SMKN 8 Bandung, SMK Kawung 1 Surabaya, SMK

1 Surabaya, SMK Muhammadiyah Surakarta, SMKN 1

Muhammadiyah Surakarta, SMKN 1 Wonosegoro, SMAN

Wonosegoro, SMAN MJPS Tasikmalaya, Universitas

MJPS Tasikmalaya, Universitas Hasanudin Makassar,

Hasanudin

Universitas Parahyangan Bandung, Universitas Tanjung

Bandung,

Pura Pontianak, Universitas Cendrawasi Jaya Pura,

Universitas

Universitas Sumatra Utara, Universitas Brawijaya, PAUD

Sumatra Utara, Universitas Brawijaya, PAUD Anggrek

Anggrek Tangerang. Pada tahun 2014, bantuan yang

Tangerang. In 2014, donation given included 12

diberikan berupa 12 sepeda motor, 11 Laptop, serta

motorcycles, 11 laptops, and school equipment such

seperangkat perlengkapan sekolah berupa Ayunan,

as Swing, Slide and See-saw.

Makassar,

Universitas

Universitas

Tanjung

Cendrawasi

Jaya

Pura Pura,

Parahyangan Pontianak, Universitas

Perosotan dan Jungkat Jungkit.

FIFGROUP Pemberdayaan Ekonomi Masyarakat

FIFGROUP Public Community Development

Sebagai bagian dari masyarakat, FIFGROUP menyadari

As part of the society, FIFGROUP is aware on the

pentingnya upaya untuk membangun ekonomi mulai

importance of building economics starting from

dari tingkat terkecil yaitu unit masyarakat. Untuk itu,

smallest unit, which is society. Therefore, FIFGROUP

FIFGROUP juga secara aktif mendukung pemberdayaan

also actively supports public economy development

ekonomi masyarakat melalui kegiatan ESR Usaha

through Small Enterprise & Revolving Fund and

Kecil & Dana Bergulir serta mengadakan Sharing Tips

hosting Entrepreneur Success Story Sharing.


sekolah kepada SDN Kebonrejo 1 Kediri, SMK Multi

Sukses Pengusaha.

Foto Bersama Pengusaha Inspiratif dalam Rangka Ulang Tahun FIFGROUP Ke 25 Picture with Inspired Entrepreneurs at FIFGROUP 25th Year Anniversary event


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Program Usaha Kecil & Dana Bergulir diberikan

Small Enterprise & Revolving Fund Program was

kepada 12 kelompok IGA. IGA adalah sebuah program

disbursed to 12 IGA groups. IGA is a donation program

bantuan yang ditujukan kepada masyarakat untuk

dedicated to the society to raise public welfare and

meningkatkan

living standard. IGA disbursed donation to society in

masyarakat.

kesejahteraan IGA

serta

memberikan

taraf

bantuan

hidup kepada

masyarakat berupa modal usaha, pengetahuan serta

form of business capital, knowledge and expertise in certain sectors.

keahlian dalam bidang tertentu. Penyelenggaran Sharing Tips Sukses Pengusaha

Entrepreneur Success Story sharing tips event was

ditujukan

membangun

intended to motivate and build entrepreneurship

semangat kewirausahaan kepada masyarakat. Pada

spirit to the society. In 2014, FIFGROUP invited 10

tahun 2014, FIFGROUP mengundang 10 pengusaha

inspiring entrepreneurs to be involved in these events

inspiratif untuk terlibat dalam kegiatan tersebut di

where during the Sharing session various information

mana pada sesi sharing diberikan berbagai informasi

on business world were disseminated.

untuk

memotivasi

dan

mengenai pengetahuan seputar dunia usaha. bagaimana

Material presented in the event were including how to

cara menjadi entrepreneur yang baik, managemen

be a good entrepreneur, entrepreneur management,

entrepreneur, menyelesaikan masalah yang ada pada

solving current issues on entrepreneur sector and

dunia entrepreneur serta pengetahuan mengenai

knowledge about business opportunity.

Materi

yang

disampaikan

mengenai

seputar peluang dunia bisnis.

Penyerahan bantuan sepeda motor sebagai sarana usaha Ojek Motorcycle donation for Motorcycle taxi business

14


FIFGROUP Public Health

Komitmen FIFGROUP untuk menghadirkan kualitas

Commitment of FIFGROUP to bring better living

hidup

FIFGROUP

standard for the society was carried out through

menyelenggarakan FIFGROUP Kesehatan Masyarakat

FIFGROUP Public Health program as part of FIFGROUP

sebagai bagian dari ESR FIFGROUP. Selama tahun 2014,

ESR. In 2014, realization of FIFGROUP Public Health

realisasi kegiatan FIFGROUP Kesehatan Masyarakat

activity was undertaken through Posyandu activity,

dilaksanakan melalui kegiatan Posyandu, Donor Darah,

Blood Donation, Health Service, and providing Medical

Pelayanan Kesehatan serta memberikan pelayanan

Team Car.

masyarakat

yang

lebih

baik,

Mobil Tim Medis. Hingga 31 Desember 2014, FIFGROUP memiliki 25

As of December 31, 2014, FIFGROUP had 25 partner

Posyandu Binaan yang tersebar di berbagai wilayah,

Posyandu spread across the region covering West

yang diantaranya Jawa Barat, Kalimantan, Jawa Tengah,

Java, Kalimantan, Central Java and Bali Lombok area.

dan Bali Lombok. Realisasi kegiatan kesehatan masyarakat lainnya

Realization of other public health activities were

adalah

32.396

blood donation to 32,396 donors, 2,643 patients

pendonor darah berhasil, 2.643 pasien terlayani dalam

served in free medical treatment and 2,222 patients

pelayanan kesehatan gratis dan 2.222 orang terlayani

served through Medical Team Car.

kegiatan

donor

darah

mencapai


FIFGROUP Kesehatan Masyarakat

melalui fasilitas Mobil Tim Medis.

Penyerahan 25.000 Kantung Darah Kepada Palang Merah Indonesia 25,000 blood bags hand over ceremony to Indonesian Red Cross


15

FIFGROUP Hubungan Masyarakat

FIFGROUP Public Relation

Untuk mempererat hubungan dengan masyarakat,

To

FIFGROUP juga melaksanakan FIFGROUP Hubungan

exercised FIFGROUP Public Relation activity as part of

Masyarakat sebagai bagian dari ESR FIFGROUP.

FIFGROUP ESR activity. In 2014, FIFGROUP established

Selama tahun 2014, FIFGROUP membangun hubungan

public relation by giving environment donation

masyarakat

dengan

memberikan

strengthen

public

relation,

FIFGROUP

also

sumbangan

to 15 Orphanage (branch) and 23 (Head Office)

lingkungan ke 15 cabang Panti Asuhan dan 23 Head

namely Yayasan At-Taubah, MPA Al-Hikmah, Bersinar

Office Panti Asuhan diantaranya Yayasan At-Taubah,

Orphanage, Guna Nanda Children Foundation, St.

MPA Al-Hikmah, Panti Asuhan Bersinar, Lembaga

Yusuf Sindanglaya Orphanage Cipanas, Pura Kelapa

Penyantun Anak Guna Nanda, Panti Asuhan St. Yusuf

Dua Depok, Yayasan Vihara Umat Budha Budi

Sindanglaya Cipanas, Pura Kelapa dua Depok, Yayasan

Bakti, Panti Asuhan Santo Thomas Bawen, Yayasan

Vihara Umat Budha Budi Bakti, Panti Asuhan Santo

Sayap Ibu, Yayasan Darul Ilmi Al-Fikri and Si Boncel

Thomas Bawen, Yayasan Sayap Ibu, Yayasan Darul

Orphanage.

Ilmi Al-Fikri dan Panti Asuhan Si Boncel. Di bidang keagamaan, FIFGROUP juga memberikan

On religious sector, FIFGROUP also gave support

dukungan berupa amal untuk 41 rumah ibadah di

for 41 Religious Place in Head Office area, Batam,

wilayah Head Office, Batam, Yogyakarta, Pematang

Yogyakarta, Pematang Siantar, Depok, Kediri, Cikande,

Siantar,

Muko-muko,

Depok,

Kediri,

Cikande,

Muko-muko,

Probolinggo, Batu Raja, Kepanjen, Lampung, Blora,

Probolinggo,

Lampung, Blora, Tasikmalaya.

Tasikmalaya.

Penyerahan Kurban karyawan dan masyarakat sekitar, secara simbolis diterima oleh karyawan FIFGROUP Kurban donation for employee and society, symbolically received by FIFGROUP’s employee

16


Batu

Raja,

Kepanjen,

FIFGROUP also regularly disbursed Animal Scarifying

dalam bentuk Qurban yang pada tahun 2014 berhasil

as donation, which in 2014 done by scarifying 278

direalisasikan melalui pemotongan 278 kambing dan

goats and 11 cows in 98 FIFGROUP branches across

11 sapi di 98 kantor cabang FIFGROUP di seluruh

Indonesia, and donated 12,410 meat packages

Indonesia,

to the society live in FIFGROUP operational area

dan

kemudian

membagikan

12.410

paket daging kepada masyarakat di sekitar kantor

neighborhood.

operasional FIFGROUP. Selanjutnya, sebagai wujud kontribusi FIFGROUP

Further, as a contribution of FIFGROUP on social

dalam aspek sosial kemasyarakat, Perusahaan juga

community aspect, the Company also provides Social

menyediakan Mobil Sosial yang digunakan untuk

Car utilized to support activity of the society mainly

menunjang kegiatan masyarakat khususnya kesehatan.

in medical sector. In 2014, social car has served 187

Di tahun 2014 mobil sosial telah melayani 187 kegiatan

activities with total 2,222 passengers.

dengan total 2,222 penumpang. Bis Sosial yang ditujukan untuk menunjang kegiatan

Social Bus is dedicated to support activity of the society

masyarakat, seperti kegiatan sekolah, keagamaan,

namely school, religious, social and health supporting

social dan penunjang pelayanan kesehatan. Pada

activities. In 2014, Social Car and Social Bus provided

tahun 2014, Bis Sosial yang disediakan oleh FIFGROUP

by FIFGROUP succeeded in serving 17,182 passengers

berhasil melayani 17.182 penumpang dari 798 lembaga

from 798 social agency. The social buses were pooled

sosial. Bus social berada di Head Office dan 4 cabang

at Head Office and 4 of FIFGROUP branches in Medan,

FIFGROUP, yaitu Medan, Semarang, Surabaya dan

Semarang, Surabaya and Bandung 1.


FIFGROUP juga secara rutin memberikan sumbangan

Bandung 1.

Tanggung Jawab Sosial terkait Perlindungan Pelanggan

Corporate Social Responsibility Related with Consumer Protection

Sebagai

As a service provider company, FIFGROUP promotes

perusahaan

penyedia

jasa

FIFGROUP

mengedepankan perlindungan pelanggan sebagai komitmen dalam memberikan layanan pembiayaan. Perusahaan menyediakan informasi terkini terkait dengan akun kredit konsumen yang dapat diakses melalui SMS, HALO FIF (1500-343) & billing statement. Setiap

Pengaduan/keluhan

pelanggan

ditangani

oleh PIC pengaduan konsumen di cabang: CRE, untuk pengaduan/keluhan pelanggan di media massa akan ditangani oleh Corporate Communication atau PIC PR, dan untuk pengaduan/keluhan pelanggan di sarana lainnya akan ditangani oleh agent call center. Keluhan/ pengaduan pelanggan melalui channel yang telah

consumer protection as our commitment in disbursing financing service. The Company provides current information related with consumers loan account accessible through SMS, HALO FIF (1500-343) & Billing statement. Every consumers complaint will be handled by consumer complaint PIC at branch: CRE for consumer complaint in mass media will be handled by Corporate Communication or PIC PR, and for consumer complaint in other channels will be handled by call canter agent. The consumer complaint submitted via determined channels will be handled and settled the latest within


17

ditentukan ditindaklanjuti dan diselesaikan paling

20 working days after the date of complaint received.

lambat 20 hari kerja setelah tanggal penerimaan keluhan/pengaduan. Proses

layanan

pengaduan

pelanggan

tersebut

Consumer complaint process is implemented under

dilaksanakan dengan prosedur sebagai berikut:

following procedure:

1. Customer mengajukan pengaduan/keluhan kepada

1. Customer submits complaint to FIFGROUP via

FIFGROUP baik melalui website www.fifgroup.

website www.fifgroup.co.id, call center (HALO

co.id, call centre (HALO FIF - 1500 343), social

FIF - 1500 343), social media FIF Club (Facebook

Media FIF Club (Facebook & Twitter), media massa

& Twitter), national mass media (printed &

nasional (cetak & elektronik), maupun langsung

electronic), or directly submitted to nearest branch office.

disampaikan ke cabang terdekat, 2. PIC masing-masing channel melakukan register

2. PIC for each channel will register the complaint

pengaduan/keluhan di sistem dan menyerahkan

in our system and give complaint receive to the

tanda

consumer.

terima

pengaduan/keluhan

kepada

pelanggan, 3. PIC

melakukan

pelanggan

distribusi

kepada

pengaduan/keluhan

pihak-pihak

yang

harus

3. PIC will distribute consumer complaint to several parties being in charge to make the follow-up.

melakukan follow-up, 4. PIC follow-up mengkonfirmasi pengaduan/keluhan kepada pelanggan dan menyampaikan pengaduan/

4. Follow-up PIC will confirm complaint to consumer and deliver the complaint to related function.

keluhan ke fungsi terkait, 5. Fungsi terkait memberikan laporan hasil analisa pengaduan/keluhan pelanggan ke PIC Follow-up, 6. PIC

follow-up

menyampaikan

pengaduan/keluhan

kepada

analysis report to PIC Follow-up

penyelesaian

6. Follow-up PIC deliver complaint settlement to

pelanggan,

the consumer, apology and compensation (if

permohonan maaf & ganti rugi (jika diperlukan)

18

5. Related function will provide consumer complaint

considered necessary)

Realisasi penanganan pengaduan pelanggan terkait

Realization of consumer complaint handling relted

financial transaction di FIFGROUP selama tahun 2014

with financial transaction in FIFGROUP for 2014 on

untuk kategori permasalahan Collection, Denda,

several categories including Collection, Penalty,

Proses Pengajuan, Remedial, Telat dan Tanggal Jatuh

Proposal, Remedy, Late Charge and Maturity were

Tempo berjumlah 67 pengaduan diterima dengan

received in 67 complaints with settlement level of 67

tingkat penyelesaian 67 pengaduan atau 100%.

complaints or 100%.


Occupational Health and Safety

Selama tahun 2014, perwujudan komitmen FIFGROUP

In 2014, FIFGROUP brought our commitment on

dalam aspek Kesehatan dan Keselamatan Kerja

Occupational health and safety is exercised through

dilaksanakan melalui kegiatan-kegiatan yang bisa

series of activities to avoid company's loss due to

menghindari kerugian perusahaan karena aktifitas

dangerous activity and condition.

dan kondisi yang berbahaya. FIFGROUP telah menyediakan APAR (Alat Pemadam

FIFGROP

Api Ringan) sesuai peraturan pemerintah, dan secara

Pemadam Api Ringan – APAR) according to regulation

rutin mengadakan pengecekan kelayakan APAR. Para

issued by the Government and periodically checking

PIC yang sudah ditugaskan sebagai PIC APAR juga

the APAR condition. The PIC assigned as APAR PIC has

telah diikutsertakan dalam pelatihan agar memiliki

also been participated on several training to have

pengetahuan untuk menggunakan APAR tersebut.

adequate knowledge in using the APAR.

FIFGROUP juga aktif memberikan pelatihan simulasi

FIFGROUP also actively provides emergency response

tanggap darurat dalam bentuk simulasi kebakaran,

training such as simulation of fire, earthquake, flood

gempa,

and riot at branch offices as well as giving health

banjir

dan

huru-hara

di

cabang

dan

also

provides

fire

extinguisher

(Alat

mengadakan penyuluhan kesehatan untuk karyawan.

counselling for our employees.

FIFGROUP juga mengadakan inspeksi keselamatan

FIFGROUP also performs safety riding inspection for

berkendara untuk kendaraan karyawan dan kendaraan

employee and operational vehicle to assure safety

operasional

riding and encourage the employee to be more

untuk

memastikan

keselamatan

berkendara dan membuat karyawan lebih produktif.


Praktik Kesehatan dan Keselamatan Kerja

productive.


19

Dalam sektor kesehatan dan keselamatan kerja, pada

On

tahun 2014, FIFGROUP juga menginternalisasikan

throughout 2014, FIFGROUP has also internalized and

dan menerapkan prinsip 5R (Resik, Rapih, Ringkas,

implemented 5R principles (Clean, Tidy, Neat, Diligent,

Rajin, Rawat) secara menyeluruh di lingkungan kerja

Caring) comprehensively at working place. The 5R

Penerapan 5R tersebut ditujukan untuk menciptakan

implementation is intended to create conducive

lingkungan kerja yang kondusif dengan dukungan

working environment supported by well-maintained

kelayakan fasilitas kerja yang selalu terpelihara.

working facility.

Evaluasi ESR FIFGROUP

FIFGROUP ESR Evaluation

Evaluasi pelaksanaan ESR FIFGROUP dilakukan secara

Evaluation of FIFGROUP ESR implementation is

berkala untuk memastikan kualitas serta efisiensi

performed

bantuan yang diberikan dengan standardisasi Astra

efficiency of donation given applying Astra Green

Green Company (AGC) sebagai rujukan pelaksanaan

Company (AGC) standardization as a guideline of

tanggung jawab bidang lingkungan dan Astra Friendly

environment responsibility activity and Astra Friendly

Company (AFC) sebagai rujukan pelaksanaan tanggung

Company (AFC) as guideline of social responsibility

jawab bidang sosial.

activity.

AGC terdiri dari empat komponen yaitu Green

AGC consists of four components of Green Strategy,

Strategy, Green Process, Green Product, dan Green

Green Process, Green Product and Green Employee.

Employee. Masing-masing pilar menjadi payung bagi

Each of the pillars covers the policy, mechanism,

kebijakan, mekanisme, hasil akhir berupa produk dan

final outcome as product and service and employee

occupational

periodically

Pelatihan Penggunaan Alat Pemadam Api Ringan Hand fire extinguisher training

20

health


to

and

safety

ensure

aspect,

quality

and

behavior. Meanwhile, AFC emphasizes three core

mengedepankan tiga komponen utama value, mindset,

components of value, mindset and behavior. AFC

dan behavior. AFC menilai kinerja cabang berdasarkan

assessed performance of branch office based on Key

Indikator Kinerja Utama bagi penerapan inisiatif-

Performance Indicators for the implementation of

inisiatif tanggung jawab sosial.

social responsibility initiatives

Melalui AFC dan AGC, setiap cabang FIFGROUP setiap

Through AFC and AGC, every branch of FIFGROUP

tahun menjalani penilaian atas kinerjanya di kedua

undertakes an assessment annually to performance

bidang tersebut. AGC menerapkan tiga macam

achieved in those aspects. AGC applies three types

pola yaitu self assessment, cross-assessment yang

of self-asessment, cross-assessment as inter-branch

merupakan penilaian antar cabang, dan external

assessment and corporate assessment carried out by

assessment yang dilaksanakan PT Astra International

PT Astra International Tbk.

Tbk. Hasil penilaian AGC adalah predikat Emas (tertinggi),

Result of AGC assessment is Golden (Highest), Green,

Hijau, Biru, dan Merah (terendah), sementara AFC

Blue and Red (lowest) predicates, while, AFC grants

memberlakukan predikat Bintang 5 (tertinggi), Bintang

5 stars (highest), 4 stars, 3 stars, 2 stars and 1 star

4, Bintang 3, Bintang 2, dan Bintang 1 (terendah).

(lowest) predicates.

Hasil Evaluasi pelaksanaan kegiatan ESR FIFGROUP

Result of FIFGROUP activity assessment for 2014 is shown below:

selama tahun 2014 digambarkan sebagai berikut:

PENCAPAIAN 2014 2014 Achievement

AFC AFC

PENCAPAIAN 2014 2014 Achievement


layanan, serta perilaku karyawan. Sementara, AFC

AGC AGC

9 38 42 0 0


AGC 2014

1 88

Biru Blue

Hijau Green

21

22


BETTER LIFE, BETTER FUTURE

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