DAFTAR PUSTAKA
Ahdiyana, Marita. Tanpa tahun. Dimensi Organizational Citizenship Behavior dalam Kinerja Organisasi. Universitas Negeri Yogyakarta Arikunto, Suharsimi. 2006. Prosedur Penelitian Suatu Pendekatan Praktik Revisi VI. Jakarta: PT. Rineka Cipta
Ayu Puri Palupi, Dyah. 2011. Memprediksi Turnover pada Karyawan Perusahaan Garmen (Pengaruh Praktek Sumber Daya Manusia dan Kepercayaan Terhadap Organisasi. Universitas Kristen Surakarta: Jurnal Ilmu Manajemen dan Akuntansi Terapan. Vol. 2. No.2 Azwar, Saifuddin. (2004). Sikap manusia : teori dan pengukurannya. Yoyakarta; Pustaka Pelajar. Azwar, Saifuddin. 2007. Metode Penelitian. Yogyakarta: Pustaka Belajar ___________. 2008. Penyusunan Skala Psikologi. Yogyakarta : Pustaka Pelajar ____________.2001. validitas dan reliabilitas. Yogyakarta: Pustaka Pelajar
Bogler, Ronit & Anit Somech. 2004. Influence of Teacher Empowerment on Teacher’s Organizational Commitment, Profesional Commitment, and Organizational Citizenship Behavior in Schools. Israel : Journal of Teaching and Teacher Education. Vol. 20. Hal 277289 Dewantoro, Suryo. 2012. Pengaruh Aspek-aspek Persepsi Dukungan Organisasi terhadap Kinerja Pegawai Direktorat Metrologi Kementrian Perdagangan. Thesis. Yogyakarta: Fakultas Ekonomi dan Bisnis Universitas Gadjah Mada
Djati, S. Pantja & Erna Ferrinadewi. 2004. Pentingnya Kryawan dalam Pembentukan Kepercayaan Konsumen Terhadap Perusahaan Jasa : Suatu Kajian dan Proposisi. Universitas Kristen Petra: Jurnal Manajemen dan Kewirausahaan. Vol. 6, No. 2 Fatdina. Tanpa tahun. Peran Dukungan Organisasi yang Dirasakan Karyawan sebagai Mediator Pengaruh Keadilan Prosedural Terhadap Perilaku Kewarganegaraan Organisasi. Jurnal Psikologi Universitas Gadjah Mada. Vol. 36. No. 1 George, J. M. & Battenhausen. K. 1990. Understanding Prosocial behavior, sales performance and turnover : A group-level analysis in service context. Journal of Applied Psychology, 75, 698-709 Gibson, J. L., Ivancevich, J. M., & Donelly Jr, H. 1992. Organisasi: perilaku, struktur, proses. Edisi. 5 jilid 1 (terjemahan). Jakarta: Erlangga
Greenberg, J. & Baron, R. A. 2000. Behavior in Organization. 7 Edition. Upper Saddle River, New Jersey: Prentice Hall, Inc. Hasan, Iqbal. 2006. Analisis Data Penelitian dengan Statistik. Jakarta: PT. Bumi Akasara Hutchinson, S. 1997. Perceived Organizational Support: Further Evidence of Construct validity. Educational & Psychological Measurement, Vol. 57. Durham
Jiao, Chanquan & Timothy Hardie. 2009. Nationality, Culture Values and the Relative Importance of Task Performance and Organizational Citizenship Behavior in Performance Evaluation Decisions. Journal of Comparative International Management. Vol. 12. No.1 Kim, Sangmook, 2006, Public Service Motivation and Organizational Citizenship Behavior in Korea, International Journal of Manpower Vol.27 No.8, pp.722-740.
Konovsky, M. A. & Pugh, S. D. 1994. Citizenship and Social Exchange. Academy of Management Journal, Vol. 37: 656-669 Konrad, A. M., Ritchi, S. D. 1994. Citizanship and Social Exchange. Academy of Management Journal, vol. 37: 656-669 Leavitt, H. J. 1972. Managerial Psychology. London: The University of Chicago Press
Lee, H. U., Hye Kong Kim., & Young Hyung Kim. 2013. Determinants of Organizational Citizenship Behavior and Its Outcomes. Korea : Global Business and Management Research: An International journal. Vol.5, No. 1 Lo, M.C., Ramayah, T., & Swee Hui, J.K. (2006). An Investigation of Leader Member Exchange Effect on Organizational Citizenship Behavior in Malaysia. Journal of Business and Management, 12 (1). Pg 5- 23. Lovell, S. E., Kahn, A. S., Anton, J., Davidson, A., Dowling, E., Post, D., & MAsonn, C. 1999. Does Gender Effect The Link Between Organizational Citizenship Behavior and Preerence Evaluation? Sex Roles, Vol. 41: 469-478 Luthans, F. 1985. Organizational behavior. 4 Ed. Sngapore: McGraw-Hill Bok. Co
Marjorie, L. Randall. Russel Cropanzano. Borman & Birjulin. 1999. Organizational Politics and Organizational Support as Predictors of Work Attitudes, job Performance, and Organizational Citizenship Behavior. Journal of Organizational Behavior. Vol. 20. Hal. 159-174 Miner, J. B. 1988. Organizational Behavior: Performance and Productivity. New York: Random House, Inc
Mitchel, R. T. 1982. People in Organization : An Introduction to Orgnizational Behavior. Tokyo: McGraw-Hill International Book Co
Mohammad, Jehad., Habib., & Adnan M. Alias. 2011. Job Satisfaction And Organizational Citizenship Behavior: An Empirical Study at Higher Learning Institution. Asean Acdemy of Management Journal. Vol. 16. No.2 Moleong, J. (2006). Metode penelitian kualitatif. Bandung : PT. Remaja Rosdakarya. Moleong, J. (2006). Metode penelitian kualitatif. Bandung : PT. Remaja Rosdakarya.
Nandania, Resti. 2012. Peran Kepercayaan Organisasi (Trust Organizational) Terhadap Loyalitas Karyawan Bank BCA Malang. Skripsi. UIN Malang Naqshbandi, M. Muzammil & Kaur, Sharan. 2011. A Study of Organizational Citizenship Behaviors, Organizational Structure and Open Innovation. International Journal of Business and Social Science. Vol. 2. No. 6 Nielsen, Sarah Key. 2006. A Multi Source Model of Perceived Organizational Support and Performance. University of Tennesse Research and Creative Exchange. Doctoral Dissertation Novliadi, F. 2007. Ocb karyawan ditinjau dari persepsi terhadap kualitas interaksi atasanbawahan dan persepsi terhadap dukungan organisasional. Psikologia Jurnal Pemikiran & Penelitian Psikologi, 2, 1, 39-46 Novliadi, Ferry. 2006. Organizational citizenship Behavior Karyawan Ditinjau dari Persepsi Terhadap Kualitas Interaksi Atasan-Bawahan dan Persepsi Terhadap Dukungan Organisasional. Jurnal Psikologia. Vol. 2. No. 1
Novliadi, Ferry. 2007. Organizational citizenship Behavior Karyawan Ditinjau dari Persepsi Terhadap Kualitas Interaksi Atasan-Bawahan dan Persepsi Terhadap Dukungan Organisasional. Makalah. Universitas Sumatera Utara Nur’aini, Siti. 2012. Pengaruh Budaya Organisasi dan Persepsi Dukungan Organisasi terhadap Kinerja Pelayanan Melalui Organizational Citizenship Behavior Pada Karyawan PT Telkom Area Jember. Seminar Nasional. Fakultas Psikologi Universitas Muhammadiyah Jember. Organ, D. W. 1990. The subtle Significance of Job Satisfaction. Clinical Laboratory. Management Reiew, Vol. 4: 94-98 Organ, D. W. 1995. A meta Analitic Review of Attitudinal and Dispositional Predictors of Organizational Citizenship Behavior. Personal Psychology, Vol. 48: 775-803 Organ, D. W. 1997. Organizational Citizenship Behavior : It’s Construct Clean-Up time. Human Performance, Vol. 10: 85-97 Podsakoff, o. M., & McKenzie, S. B. 1997. Organizational Citizenship Behavior and The Quantity and Quality of Work Group Performance. Journal of Applied Psychology. Vol. 82. No. 2 Podsakoff, o. M., & McKenzie, S. B. 1997. Organizational Citizenship Behavior and The Quantity and Quality of Work Group Performance. Journal of Applied Psychology
Podsakoff, P.M., MacKenzie, S.B., Paine, J.B., & Bachrach, D.G. (2000). Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research. Journal of Management, Vol. 26, No. 3, 513–563.
Rhoaders, L. & Eisenberger, , R., 2002. Perceived Organizational Support : A Review of The Literature. Journal of Applied Psychology, Vol. 87 (4): 698-714 Rhoades, Eisenberg, & Armeli Stephen. 2001. Affective Commitment to the Organization : The Contribution of Perceived Organizationa Support. Journal of Aplied Psychology. Vol. 86. No. 5 Rhoades, L., & Eisenberger, R. (2002). Perceived Organizational Support: A Review of the Literature. Journal of Applied Psychology. 87, 698‐714. Ridwan. 2005. Belajar Penelitian untuk Guru, Karyawan dan Peneliti Pemula. CV. Alfaheta : Bandung.
Riggio, R. E. 1990. Introduction to Industrial/Organizational Psychology. Llinois Scott, Foresman and Company Rumidi, Sukandar. 2004. Metodologi Penelitian. Yogyakarta : Gadjah Mada
Setiawan, Putriani P.U. 2010. Hubungan antara job Caracteristic dengan Organizational Citizenship behavior di PHE ONWJ. Laporan Penelitian: Universitas Indonesia Shore, M. Lynn & Shore Ted. Tanpa tahun. Perceived Organizational Support and Organizational Justice. Artikel Sloat, K. C. M. 1999. Organizational citizenship: Does your firm inspire to be “good citizenship”? Professional safety, Vol. 44 (4): 20-23 Sommers, S. M., Bae, S. H. & Luthans, F. 1996. Organizational Commitment Across Cultures: The Impact of Anticedents on Korean employees. Human Relation, Vol. 49:977-993
Sularso, Andi. 2012. Analisis Faktor yang Mempengaruhi Komitmen Organisasional dan Organizational Citizenship Behavior Karyawan pada PT. Bank Mandiri Tbk. Jember. Jurnal ISEI Jember. Vol. 2. No. 2 Triyanto., & Santosa. Organizational citizenship behavior (OCB) dan pengaruhnya terhadap keinginan keluar dan kepuasan kerja karyawan. Fakultas Ekonomi Universitas Kristen Maranatha. Journal Manajemen, Vol. 7, No.4, Mei 009 Ulrich, D. 1998. A new mandate for human resources. Harvard business review. JanuaryFebruary, 124-134 Weich, Barbara. Tanpa tahun. Faktor Kepercayaan Pengaruhnya pada Perilaku Kelompok dalam Organisasi, Keadilan dalam Pengawasan, dan Kepuasan Kerja dibawah pengaruh Hubungan Timbal Balik Pimpinan-Bawahan. Artikel. Universitas Alabama-Birmingham Wildansyah Ahady, Faza. 2013. Kepercayaan Organisasi pada Karyawan Kebun Binatang Surabaya. Universitas Airlangga Surabaya. Jurnal PSikologi Industri dan Organisasi. Vol. 2. No. 1 William, L. J. & Anderso Anderson, S. E. 1991. Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-role Behaviors. Journal of Management, Vol. 17: 601-617 http://surabaya.tribunnews.com/2013/09/03/lion-air-bantah-ada-demo-pegawai
(diakses
pada
tanggal 9 September 2013) http://www.tribunnews.com/ramadan/2013/07/11/pegawai-kecamatan-jatinegara-telat-ngantorkarena-siapkan-sahur (diakses pada tanggal 9 September 2013)
http://lampost.co/berita/karyawan-rs-ahmad-yani-metro-demo-tuntut-transparansi-insentif (diakses pada tanggal 10 November 2013) http://www.tribunnews.com/nasional/2013/01/24/karyawan-sucofindo-gelar-aksi-tuntuttransparansi-manajemen (diakses pada tanggal 10 November 2013)