PENGUKURAN PENERIMAAN TEKNOLOGI INFORMASI PADA LAYANAN SIRKULASI PERPUSTAKAAN DENGAN MENGADOPSI METODE TAM (TECHNOLOGY ACCEPTANCE MODEL) (Studi Kasus: Badan Perpustakaan Dan Kearsipan Daerah Provinsi Jawa Barat)
TUGAS AKHIR
Disusun sebagai salah satu syarat untuk kelulusan Program Strata 1, Program Studi Teknik Informatika, Universitas Pasundan Bandung
oleh : Rian Nadya Efendi Nrp :12.304.0445
PROGRAM STUDI TEKNIK INFORMATIKA FAKULTAS TEKNIK UNIVERSITAS PASUNDAN BANDUNG JANUARI 2017
DAFTAR ISI ABSTRAK ............................................................................................................................................... i ABSTRACT ............................................................................................................................................ ii KATA PENGANTAR ............................................................................................................................ iii DAFTAR ISI ..........................................................................................................................................iiv DAFTAR TABEL ................................................................................................................................... v DAFTAR GAMBAR.............................................................................................................................. vi DAFTAR LAMPIRAN ..........................................................................................................................vii BAB 1 PENDAHULUAN .................................................................................................................... 1-1 1.1 Latar belakang ............................................................................................................................ 1-1 1.2 Identifikasi Masalah ................................................................................................................... 1-2 1.3 Tujuan Tugas Akhir .................................................................................................................... 1-2 1.4 Lingkup Tugas Akhir.................................................................................................................. 1-2 1.5 Metodologi Tugas Akhir ............................................................................................................ 1-2 1.6 Sistematika Penulisan ................................................................................................................. 1-3 BAB 2 LANDASAN TEORI ............................................................................................................... 2-1 2.1 Sistem Informasi ......................................................................................................................... 2-1 2.2 Komponen Fisik Sistem Informasi ............................................................................................. 2-1 2.3 Teknologi Informasi ................................................................................................................... 2-2 2.3.1 Peran Teknologi Informasi .................................................................................................. 2-2 2.3.2 Pemanfaatan Teknologi Informasi ....................................................................................... 2-3 2.4 Pengertian Perpustakaan ......................................................................................................... 2-3 2.4.1 Fungsi dan Tujuan Perpustakaan ......................................................................................... 2-3 2.5 Layanan Sirkulasi ................................................................................................................... 2-5 2.6 Konsep Technology Acceptance Model (TAM) ........................................................................ 2-5 2.6.1 Kelebihan dan Kekurangan TAM........................................................................................ 2-6 2.6.2 Skala-skala Pengukuran ....................................................................................................... 2-7 2.7 Penerimaan Pengguna ................................................................................................................ 2-8 2.7.1 Kemanfaatan Pengguna (Perceived Usefulness) ................................................................ 2-9 2.7.2 Kemudahan Pengguna (Perceived Ease of Use) .................................................................. 2-9 2.7.3 Sikap terhadap Perilaku (Attitude Toward Using) .............................................................. 2-9 2.7.4 Minat Perilaku (Behavioral Intention) ............................................................................... 2-10 2.7.5 Perilaku .............................................................................................................................. 2-10 ii
2.8 Instrumen Penelitian................................................................................................................. 2-10 2.8.1 Populasi dan Sampel ......................................................................................................... 2-10 2.8.2 Kuesioner .......................................................................................................................... 2-10 2.8.3 Skala Likert ....................................................................................................................... 2-11 2.8.4 Pengujian Validitas ........................................................................................................... 2-11 2.8.5 Pengujian Reliabilitas Instrumen....................................................................................... 2-12 2.9 Uji Hipotesis............................................................................................................................. 2-12 2.10 Penelitian Terdahulu .............................................................................................................. 2-14 BAB 3
SKEMA ANALISIS ............................................................................................................. 3-1
3.1 Kerangka Tugas Akhir ............................................................................................................... 3-1 3.2 Skema Analisis ........................................................................................................................... 3-3 3.3 Kerangka PemikiranTeoritis ...................................................................................................... 3-4 3.4 Analisis Kebutuhan Untuk Pengukuran ..................................................................................... 3-5 3.5 Variabel-variabel Penelitian ....................................................................................................... 3-5 3.6 Indikator Variabel Penelitian ..................................................................................................... 3-6 3.6.1 Indikator Variabel Kemudahan ........................................................................................... 3-6 3.6.2 Indikator Variabel Kemanfaatan ......................................................................................... 3-6 3.6.3 Indikator Variabel Penerimaan ............................................................................................ 3-7 3.7 Perancangan Penelitian .............................................................................................................. 3-7 3.7.1 Populasi dan Sampel ........................................................................................................... 3-7 3.7.2 Desain Kuesioner ................................................................................................................ 3-8 BAB 4
HASIL PENELITIAN DAN PEMBAHASAN .................................................................... 4-1
4.1 Objek Penelitian ......................................................................................................................... 4-1 4.1.1 Profil Responden ................................................................................................................. 4-1 4.1.2 Frekuensi Pernyataan .......................................................................................................... 4-2 4.1.3 Statik Deskriptif .................................................................................................................. 4-3 4.1.4 Uji Validitas Instrumen ....................................................................................................... 4-5 4.1.5 Uji Reliabilitas Instrumen ................................................................................................... 4-6 4.2 Uji Asumsi Klasik……………………………………………………………….…………….4-6 4.2.1 Uji Normalitas……………………………………….......………………………………...4-7 4.2.2 Uji Multikolinearitas………………………………......…………………………………..4-8 4.2.3 Uji Heterokedastisitas………………………........…….………………………………….4-8 4.3 Pengujian Hipotesis Dan Pembahasan………………………………………………………...4-9 4.3.1 Pengujian Hipotesis Secara Simultan (Uji F)…………………….…………………..…..4-10 iii
4.3.1.1 Uji F Model Regresi…………………………………………..………………………4-10 4.3.1.2 Model Regresi Dan Uji Hipotesis Parsial……………………….……………………4-11 4.4 Analisis Koefisien Determinasi……………………………………………………………...4-12 4.4.1 Uji t Model Regresi………………………………………………………………………4-12 4.5 Pengukuran Tingkat Penerimaan……………………………………………...……………...4-13 4.5.1 Kriteria Perhitungan Penerimaan…………………………………………………………4-13 4.5.2 Hasil Analisis Penerimaan………………………………………………………………..4-14 BAB 5 KESIMPULAN DAN SARAN ................................................................................................ 5-1 5.1 Kesimpulan ................................................................................................................................. 5-1 DAFTAR PUSTAKA ..............................................................................................................................xi
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DAFTAR TABEL Tabel 2.1 Penelitian Terdahulu .......................................................................................................... 2-14 Tabel 3.1 Indikator Variabel Kemudahan ............................................................................................ 3-6 Tabel 3.2 Penjelasan Indikator Kemudahan ......................................................................................... 3-6 Tabel 3.3 Indikator Variabel Kemanfaatan .......................................................................................... 3-7 Tabel 3.4 Penejelasan Indikator Variabel Kemanfaatan ...................................................................... 3-7 Tabel 3.5 Indikator Variabel Penerimaan............................................................................................. 3-7 Tabel 3.6 Penjelasan Indikator Variabel Penerimaan .......................................................................... 3-7 Tabel 3.7 Pernyataan Kuesioner........................................................................................................... 3-9 Tabel 3.8 Item Pernyataan Variabel Kemudahan ................................................................................. 3-9 Tabel 3.9 Item Pernyataaan Variabel Kemanfaatan ............................................................................. 3-9 Tabel 3.10 Item Pernyataan Variabel Penerimaan ............................................................................. 3-10 Tabel 4.1 Penyebaran Kuesioner .......................................................................................................... 4-1 Tabel 4.2 Karakteristik Responden Berdasarkan Jenis Kelamin.......................................................... 4-1 Tabel 4.3 Karakteristik Responden Berdasarkan Usia ......................................................................... 4-2 Tabel 4.4 Karakteristik Responden Berdasarkan Pekerjaan................................................................. 4-2 Tabel 4.5Frekuensi Pernyataan ............................................................................................................ 3-3 Tabel 4.6 Statik Deskriptif Variabel Perceived Ease Of Use ............................................................... 3-3 Tabel 4.7 Statik Deskriptif Variabel Usefulness .................................................................................. 3-4 Tabel 4.8 Statik Deskriptif Variabel Acceptance ................................................................................. 3-4 Tabel 4.9 Uji Validitas Instrumen ........................................................................................................ 4-5 Tabel 4.10 Uji Reliabilitas Instrumen .................................................................................................. 4-6 Tabel 4.11 Hasil Uji Normalitas .......................................................................................................... 4-7 Tabel 4.12 Uji Multikolinieritas ........................................................................................................... 4-8 Tabel 4.13 Hasil Uji Heterokedastisitas ............................................................................................... 4-9 Tabel 4.14 Uji F Model Regresi ......................................................................................................... 4-10 Tabel 4.15 Uji t Model Regresi .......................................................................................................... 4-11 Tabel 4.16 Adjusted R Square............................................................................................................ 4-12 Tabel 4.17 Hasil Analisis Perceived Ease Of Use…………………………………………………………4-14 Tabel 4.18 Hasil Analisis Perceived Usefulness…………………………………………………….4-14 Tabel 4.19 Hasil Analisis Acceptance……………………………………………………………….4-15 Tabel 4.20 Hasil Analisis Penerimaan Penggunaan Selfcheck dan Bookdrop………………………4-15 Tabel 4.21 Analisis Hasil Kesenjangan……………………………………………………….……..4-15 v
DAFTAR GAMBAR Gambar 1.1 Metodologi Tugas Akhir................................................................................................... 1-3 Gambar 2.1 model TAM (Technology Acceptance Model) oleh Davis(1989) .................................... 2-5 Gambar 2.2 Kerangka Pikir Penelitian Dwi Suhartini dan Wiwik Handayani ..................................... 2-9 Gambar 3.1 kerangka tugas akhir ......................................................................................................... 3-1 Gambar 3.2 Skema Analisis ................................................................................................................. 3-4 Gambar 3.3 Kerangka Pemikiran Teoritis ............................................................................................ 3-5
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DAFTAR LAMPIRAN LAMPIRAN A HASIL KUESIONER ............................................................................................... A-1
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