Overview on
Soft Skill
www.sinergi-group.com
Agenda • Soft Skill: What is it? • Soft Skill: Aspect for your Success • Relation of Soft Skill and Personality • How to Improve your Soft Skill • Practicing your Soft Skill • ServiceInsights Courses on Soft Skill
Page 2
Overview on Soft Skill
Soft Skill: What Is It? Menurut Patrick S. O’Brien dalam bukunya yang berjudul “Making College Count”, Soft Skill adalah: • Kemampuan non teknis yang dimiliki oleh seseorang yang sudah ada di dalam dirinya sejak lahir • Kemampuan non teknis yang tidak terlihat wujudnya (intangible) namun sangat diperlukan untuk sukses • Kemampuan non teknis yang bisa berupa talenta dan bisa pula ditingkatkan dengan pelatihan
Page 3
Overview on Soft Skill
Soft Skill: What Is It? O’Brien juga membagi Soft Skill dalam 7 kategori yang disebut Winning Characteristics yaitu: • Communication Skill Æ Interpersonal • Organizational Skill • Leadership Skill Æ Confident, Wise • Logic Æ Learning, Analytical • Effort Æ Proactive, Motivation, Commitment • Group Skill Æ Team Work • Ethics Æ Polite, Honesty, Integrity C.O.L.L.E.G.E. Page 4
Overview on Soft Skill
Soft Skill: Aspect for Your Success • Survei dari National Association of College and Employee (NACE) USA pada tahun 2002 terhadap 457 business leader tentang 20 aspek penting orang sukses. • Hasilnya adalah: – Aspek Soft Skill mendominasi – Dari 20 aspek orang sukses Soft Skill menyumbangkan 15 aspek
Page 5
Overview on Soft Skill
Soft Skill: Aspect for Your Success • Yang bukan aspek Soft Skill hanya 5 yaitu: – – – – –
Computer Skill (urutan 9) Indeks Prestasi / IP (17) Kreatifitas (18) Humoris (19) Entrepreneurship (20)
• Urutan pertama adalah: COMMUNICATION SKILL!!
Page 6
Overview on Soft Skill
Page 7
KOMBINASI YANG ALAMIAH Ekstrovert, Optimistis, “Blak-Blakan” Confident, Motivator, Communicative, Proactive Good Interpersonal,
Leader, Motivator, PDCA, Communicative, Confident, Logic, Commit, Proactive
SANGUINIS POPULER
KOLERIS KUAT
PHLEGMATIS DAMAI
MELANKOLIS SEMPURNA
Analytical, Loyal, Wise, Logic, Polite, Honest, Well-Organized, Adaptive
Analytical, Loyal, Logic, Commit, Well-Organized
KOMBINASI YANG ALAMIAH Introvert, Pesimistis, “Diplomatis” Overview on Soft Skill
KOMBINASI YANG SALING MELENGKAPI Berorientasi pada tugas/pekerjaan
KOMBINASI YANG SALING MELENGKAPI Berorientasi pada membangun hubungan/relasi
Relation of Soft Skill & Personality
Personality Plus! Florence Littauer
How to Improve Soft Skill & Personality Soft Skill & Personality
LAHIR
Service Insights Training
3L
LATIH LINGKUNGAN
Page 8
Overview on Soft Skill
Practicing Your Soft Skill ; Practice # 1: Picture Communication
; Practice # 2: Menggambar benda yang ada di sekitar kita dengan cara normal dan tidak normal
; Practice # 3: Menggambar sesuatu benda atau aktivitas sesuai keinginan anda, namun hanya dengan unsur Segi Tiga, Segi Empat dan Lingkaran Page 9
Overview on Soft Skill
Service Insights’s Training Roadmap on Soft Skill Page 10
Overview on Soft Skill
Training Roadmap – Soft Skill Courses BASIC SOFT SKILL Start Here
PERSONAL DEVELOPMENT Start Here
Communication Skill (SIT 103)
Managing Stress and Emotions in the Workplace (SIT 201)
Motivation Skill (SIT 101)
Public Speaking for Dynamic Office (SIT 202)
Effective Leadership Skill
Basic Presentation Skill
(SIT 102)
(SIT 203)
Organization Skill
Basic / Advance Supervisory Management
(SIT 104)
(SIT 401 / SIT 402)
Negotiation Skill (SIT 504) Page 11
TEAM BUILDING / TEAM BONDING
Overview on Soft Skill
Customized In House Training Program for companies to Strengthen the Team. This program emphasizes Soft Skill Aspects, Personal Development and Team Building / Bonding Stages. This program can be held Indoor or Outdoor.
For inquiries and information please contact Service Insights Team
[email protected] www.sinergi-group.com Tel: 021 - 8378 5606 Fax: 021 - 9393 787
