Over Tablets & IPhones, de eindgebruiker bij Crelan
Facts & Figures 751 agencies 2.077 people = 926 agents + 1151 employees 3 major HQ sites 977 payroll employees – Anderlecht – Antwerpen – Gembloux
Software language: English
Flex Office •
Verbetering van de werkomgeving
•
Creatie van een nieuwe werksfeer ter bevordering van een "communicatiecultuur"
•
Winst aan werkposten (streefdoel = -20% aan "klassieke" werkposten)
•
Creëren van ruimte voor faciliteiten vergaderen, formele gesprekken, informele ontmoetingen,...
•
Flexibiliteit voor opvang groei en wijzigende omstandigheden
•
Past uitstekend in de ambities van een modern, efficiënt, ondernemend, kennisdelend organisatie.
•
Ook willen en moeten we steeds vaker op andere plaatsen en tijdstippen werken. En we willen steeds zelfstandiger kunnen werken. Het is vooral van belang dat we ons werk goed doen. ‘Waar’ en ‘wanneer’ doet er minder toe.
•Bij Flex Office gaat het er om de kantooromgeving aan te passen aan deze veranderingen, gebruikmakend van de moderne middelen. Dat betekent het creëren van een flexibele werkomgeving die communicatie - formeel en informeel -, concentratie en samenwerking stimuleert.
3
HNN : Enablers
Citrix (XenApp & XenDesktop) , VoIP, Std Applicaties, BYOD
MFT’s: Follow me, Secure print
Office 2013
Mobile Communication: Crelan devices: Android en IPhone, BYOD … One-for all solution for office/home/satelite/remote access
WiFi in the bank
4
PC environment One image/Poste de travail for all users Lotus Notes Mail & Calendaring MS Outlook 2013 / OWA – – – –
Mail Calendar Contacts Tasks
Office 2007 Office 2013 – Word, Excel, PowerPoint – Including OneNote – Access Out of scope
PC environment SameTime MS Lync 2013 – Including all features: Instant messaging, presence, conferencing, IP telephony, Avaya Integration – Exception for Agencies: no integration with telephony
SharePoint 2013 – For CRELANET – As collaboration platform
OneDrive Enterprise
Collaboration Lync Laat toe Chatsessies Audioconferences Videoconferences, Screensharing
Met welke devices Crelan Thin Client Laptop Mobile device BYOD Desktop / Laptop, local or via Citrix session Mobile Devices
Conferences between Crelan Personel Mixed
7
any DEVICE
any WHERE
any TIME
any3
Je vérifie mes mails sur mon smartphone
Je suis retardé par les embouteillages pour assister à ma réunion => je participe en audio-conf
Je collabore avec mes collègues sur nos documents
Je prends des notes au cours d’un entretien chez un client
Je prépare un document de synthèse de mon 1er RV avant d’aller au RV suivant
Je finalise mon document et je le diffuse
8
SHARE 1. Le volet IT • XYLOS – installation technique
2. Le volet User Adoption • XYLOS – accompagnement formation => comment faire demain, avec les nouveaux outils, ce que l’on fait aujourd’hui
3. Le volet User Evolution : • A-CROSS – Future knowledge sharing, collaboration & service innovation => comment transformer nos modes de fonctionnement pour utiliser pleinement l’apport des nouveaux outils
comportement User Evolution (A-CROSS)
Volet IT (XYLOS)
User Adoption (XYLOS) outils 9
The following main populations with partially distinct business needs could be identified... 1.
Agents – Substantially digitized agents – Partly digitized agents
2.
Employees – (Mostly) Centralized teams – Substantially decentralized teams
3.
AGENTS
ALL EMPLOYEES
‘Mobile’ workers – E.g. Commercial or mgt
MOBILE WORKERS
More detailed populations can be identified (e.g. For training purposes)
10
Key business needs can be structured in the following themes*
Crelanet / Knowledge sharing communication
Agenda mgt
Mail mgt
Synchronous online communication (chat, ...)
Document mgt & collaboration
Productivity improvement & best practices
Structure, Rules (Policy) & Guidelines
Other com.&col. related applications
Mobility
* Cfr. “User interview feedback” report for more details 11
Priorities per population can be visualized as follows... Priority: Moderate High Mail mgt
Document mgt & collaboration
Productivity improvement & best practices
Structure, Rules (Policy) & Guidelines
Other com.&col. related applications
Mobility
Commercial
Decentralized teams
Centralized teams.
Ex-Centea
ExLandbouwkrediet
Agenda mgt
Synchronous online communication (chat, video conf via computer, ...)
MGT
MOBILE WORKERS
EMPLOYEES
AGENTS
Crelanet / Knowledge sharing communication
12
Is IT about tools?
13
Reserve Slides
14
A User Story: YDa, zondag 23 maart
07u30: Ik ga (alleen) fietsen en ik “neem mee”
09u: 2 maal op IP-Phone in bureel gebeld
09u10: Waar zit Yves?
09u45: terug op weg
11u15: in Geraardsbergen
11u45: Waar zit Yves?
15
A New Colleague – Image Citrix – Office 2013
Crelan Access
Crelanet-new Phonebook-new Department site / My site / My Functional sites SkyDrivePro
A Active Directory
– Lync • dont le ‘chat’
– Et provisoirement : • LotusNotes – 200 Bases de données
Third parties •Thaler •Portail • ...
Interface HR
Interface ARAN
• dont Word, Excel, Access, ... • dont Outlook : messagerie, agenda • dont Sharepoint : – – – –
HR-new HR-old
Sharepoint •(A) Dept site •(A) My site •(M) My funct sites
A
File system
A
LNotes
Exchange
•(A) Pub Dept •(A) BAL indiv •(M) Pub funct •(A) BAL shared •(A) Agence •(A) Dept •(M) Funct
16
Project Timeline (XYLOS) High level overview 1 September
Archite cture validati on
PMD
1 November
1 October
Exchange
SC DPM prep
HW Install
SQL Server
Office web apps
1 January
Quest migration 2nd wave
Quest migration Pilot wave
Lync Pilot
1 February
1 March
RMS
SC DPM
Quest prep And Pre Pilot for IT
SharePoint
1 December
•Freez Period from •19/12 – 04/01
1 August
Quest migration 3rd and final wave
Transition to Managed hosting/Services
Lync
END USER ADOPTION
•Hardware •Hardware order complete delivery complete
•PMD Approve d
•Start Pilot
•Start 2nd migration wave
•Start 3rd and final migration wave
