“Logistiek, zo moeilijk is het niet………………………….” Amsterdam 01.11.2012
© RHENUS 2012
Agenda
� Wat is logistiek? � Logistiek; zo moeilijk is het niet……,maar wat is dan het probleem? � Ad 3) kostenfocus leidt tot tegengesteld effect � Ad 4) risico op fouten in de keten wordt onderschat; FPY = 80% � Poka Yoke; FPY = 98% � Quality at the source; FPY = 99,95% � Verstoringen in het logistieke proces � De ‘Rhenus methode’
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Wat is Logistiek? volgens Wikipedia:
“de juiste dingen, op de juiste tijd, op de juiste plaats, in de juiste hoeveelheden tegen optimale kosten“ = evenwicht tussen vaak moeilijk verenigbare doelstellingen, dwz: enerzijds is kostenminimalisatie of een laag kapitaalgebruik gewenst, anderzijds wordt gestreefd naar maximalisatie van de klantenservice volgens Rhenus:
“de dingen die moeten gebeuren, doen gebeuren”
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Logistiek; zo moeilijk is het niet,……..maar wat is dan het probleem?
- 1) te weinig herkend als kritieke succes factor - 2) te weinig vertegenwoordigd aan de board-tafel - 3) te veel gezien als kostenpost - 4) risico op fouten in de keten wordt onderschat
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� Ad 3) Kostenfocus Supply chain kosten model (standaard)
Suppliers Asia/US
EMEA Customers EMEA DC
INBOUND TRSP 30%xTSCC
DC services 25%xTSCC
OUTBOUND TRSP 45%xTSCC
� Standaard supply chain model: - Inbound via Air/Sea van Asia/US naar Europa……….…………….30% x TSCC - Centraal Europees Warehouse in Nederland…..…………………..25% x TSCC - Europese road/express distributie..………………………………….45% x TSCC � Totale Supply Chain kosten (TSCC) = 2% - 10% x Omzet � Standaard Warehouse outbound performance = 99,0% (1/100) � Rhenus Warehouse outbound performance = 99,9% (1/1.000) � DEF: Verlies = 50% x order value, excl. extra effort, excl. imago schade 4
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� Ad 3) Kostenfocus Suppliers Asia/US EMEA DC standard
EMEA Customers
� TSCC = 3.000 (Inbound = 900, DC = 750, Outbound = 1.350) � Omzet (avg TSCC-% = 6%) = 50.000 � # outbound orders = 1.000; gem. omzet per order = 50 False value / DC budget
€ 1.000 € 900 € 800 € 700 € 600 # False value
€ 500 € 400
DC budget
€ 300 € 200 € 100 €0 2%
3%
4%
5%
6%
7%
8%
9%
10%
TSCC-%
� TSCC = 2% ; Verlies = 100% x DC budget � TSCC = 6% ; Verlies = 33% x DC budget � TSCC = 10% ; Verlies = 20% x DC budget 5
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� Ad 3) Kostenfocus Suppliers Asia/US Rhenus CL DC
EMEA Customers
� TSCC = 3.000 (Inbound = 900, DC = 750, Outbound = 1.350) � Omzet (avg TSCC-% = 6%) = 50.000 � # outbound orders = 1.000; gem. omzet per order = 50 False value / DC budget
€ 1.000 € 900 € 800 € 700 € 600 € 500
# False value
€ 400 € 300
DC budget
€ 200 € 100 €0 2%
3%
4%
5%
6%
7%
8%
9%
10%
TSCC-%
� TSCC = 2% ; Verlies = 10% x DC budget � TSCC = 6% ; Verlies = 3% x DC budget � TSCC = 10% ; Verlies = 2% x DC budget 6
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� Ad 4) Risico op fouten: FPY (First Pass Yield)
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� Ad 4) Risico op fouten: FPY (First Pass Yield)
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� Ad 4) Risico op fouten: FPY (First Pass Yield)
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� Ad 4) Risico op fouten: FPY (First Pass Yield)
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� Poka Yoke (Fail safe proofing) in SC model = - foutkans elimineren of, - foutkans systeemtechnisch ondervangen
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� Ad 4) Risico op fouten: FPY (First Pass Yield)
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� Ad 4) Risico op fouten: FPY (First Pass Yield)
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� Ad 4) Risico op fouten: FPY (First Pass Yield)
� FPY totaal = FPY warehouse +/+ FPY transport � FPY transport: � 1) dedicated- of speciaal vervoer: FPY = 99% � 2) standaard- of netwerk vervoer: FPY = 96-<98% � 3) route- of low cost vervoer: FPY = 95% � Externe verstoringen (‘outer circle in circle of influence’): � - weer � - verkeer
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� Quality at the source
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� ‘Quality at the source’ = mensen maken het verschil � 1) Awareness: “It’s not a product, it’s a patient”
� 2) Training: taken zijn duidelijk en eenduidig (geen conflicterende instructies). Medewerkers zijn verifieerbaar zelfstandig in staat om taken uit te voeren.
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� ‘Quality at the source’ = mensen maken het verschil � 3) 5S (1S=sort, 2S=set to order, 3S=shine, 4S=standardize, 5S=sustain): schone, gestructureerde en veilige werkomgeving waarin zo min mogelijk afleiding is door verstorende factoren Before
After
� 4) 1:3 – 3:1 principe: 1 mdw kent 3 taken, elke taak kent 3 mdw = stabiliteit van de organisatie
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� Quality at the source = (Winnaars)mentaliteit � Winnaars zijn een deel van de oplossing Verliezers zijn een deel van het probleem
� Winnaars hebben een plan Verliezers hebben een excuus
� Winnaars doen dingen gebeuren Verliezers wachten tot iets gebeurt
� Winnaars zeggen ‘mogelijk’ Verliezers zeggen ‘moeilijk’
� Winnaars willen geluk Verliezers willen gelijk
� Iedereen kan winnen, het is een kwestie van willen……!
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� Verstoringen in het logistieke proces
� 1) De spoedorder……., als de spoedorder niet echt spoed is, is de impact op de logistieke operatie echt te groot: VB: Wat gebeurt er met de gemiddelde bewerkingstijd van de orders? - (2 + 2 + 2) / 2 = 3 minuten - (10 + 10 + 2) / 2 = 11 minuten
� 2) Te veel communicatie…….., indien CS tijd >15% wordt er te veel manueel/ad hoc bijgestuurd
Hours spent
18%
5%
13% 1%
62% INB WH
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OTB WH
Storage WH+CS
CS
Expense WH
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� Verstoringen in het logistieke proces
� 3) Tegengestelde instructies: - FiFo of FeFo? - Stuks-, doos-, of pallet hoeveelheid?
� 4) ‘Last minute’ verzoeken
Actual data exchange plan Italy
� 5) Late orders
11,26%
15,50%
27,69% 18,90%
26,65%
09.00 - 12.00 16.00 - 17.00
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12.00 - 14.00 17.00 - 18.00
14.00 - 16.00
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� Verstoringen in het logistieke proces
� 6) De kritieke order……
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� Verstoringen in het logistieke proces
� Wat gebeurt er? Foutkans groeit � Waarom? De medewerker wordt uit de normale routine gehaald; 1% risico wordt 5% risico: negatieve impact op FPY
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de ‘Rhenus-methode’
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QESH + C management in een geintegreerd KMS Quality –Environment – Security – Health & Safety � Fully integrated management system including the following elements: � Quality Management compliant with ISO 9001 and (where applicable) ISO 13485 � Environmental management compliant with ISO 14001 � Security management compliant with ISO 28000 and TAPA requirements � AEO Category F (full) � Occupational Health & Safety Management based on OHSAS 18001 � Strong focus on sustainability and social responsibility
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PDCA is de motor in het geintegreerde KMS
� Plan: This is how we want you to perform your task, to achieve the necessary output
� Do: This is doing the work
It’s supposed to be a circle. Keep it that way!
� Check: This is checking to see if the work can be done as planned and whether the output meets the requirements
� Act: This is taking action when anything can not be performed as planned, when the output is not what we want or when there is a better way of doing things. Act becomes the new plan.
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1. QUALITY POLICY � Assure customer satisfaction by doing what we promise � Comply with the rules of the organization and the government � Continually improve what we do � Communicate openly and fairly about (potential) issues, so we can learn from our mistakes.
QUALITY IS WHAT WE ACHIEVE TOGETHER
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2. SAFETY POLICY � Share responsibility for a safe work environment � Comply with safety and government regulations � A clean work environment is a safe work environment � Always report incidents and unsafe situations immediately
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3. SECURITY POLICY � Share responsibility to protect people and product � Always report incidents and risks immediately � Work together to continually improve our security standards � In case of a robbery: CAGO: remain Calm, Accept the situation, Give what is asked and Observe so you can give a proper description to the police.
YOU ARE THE KEY TO SECURITY
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4. ENVIRONMENTAL POLICY � Comply with government statutes and regulations � Comply with the internal environmental regulations � Always report environmental issues and incidents immediately � Continue to work towards a better environmental performance
TOGETHER FROM THINKING GREEN DOING GREEN
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TO
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5. CONTINUITY POLICY � Actively grow awareness of business continuity; define scope of continuity and identify and satisfy applicable continuity requirements in every business relation
� Continually improve the organizations capability to manage and respond to disruptive events
� Co-operate with stakeholders to set and meet business continuity objectives � Provide the capacity needed to continuously meet customer requirements
WE BUILD CONTINUITY TOGETHER
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QESHC Constitutie – ‘Maturity Scale’
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QESHC Constitutie – ‘Circle of Influence’
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QESHC Constitutie – ‘Circle of Influence’
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QESH Constitutie – P/PC Balance
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CONTINUOUS IMPROVEMENT
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QESH Scope + Business Continuity
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The Plan Do Check Act Engine
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The Plan Do Check Act Engine
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The Plan Do Check Act Engine
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The Plan Do Check Act Engine
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Conclusie:
Logistiek; Zo moeilijk is het niet,…….
Maar je moet het wel (samen!) doen
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Dank voor uw aandacht!
Rhenus Contract Logistics B.V. Centaurusweg 123 5015 TC Tilburg The Netherlands © RHENUS 2012
Rhenus Logistics is part of the RETHMANN-Group, a German family-owned company founded in 1935 �RETHMANN-Group A group with a turnover of more than € 9.5 bn* and a workforce of 42,700*
Water and Lifecycle
Logistics
Public Private Partnership Company Partnership Logistics and Plants Recycling and Production
Contract Logistics Freight Logistics Port Logistics Public Transport
Turnover*: 5.3 bn. € Employees*: 19,700
Turnover*: 3,4 bn. € Employees*: 19,000
Bio-Industry Products and services based on animal and organic by-products New Energies Food scraps disposal Animal carcass disposal
Turnover*: 0,8 bn € Employees*: 4,000
*consolidated figure for 2011 43
© RHENUS 2012
Rhenus Logistics is part of the RETHMANN-Group, a German family-owned company founded in 1935 �RETHMANN-Group A group with a turnover of more than € 9.5 bn* and a workforce of 42,700*
�Water and Lifecycle
�Logistics
Public Private Partnership Company Partnership Logistics and Plants Recycling and Production
Contract Logistics Freight Logistics Port Logistics Public Transport
Turnover*: 5.3 bn. € Employees*: 19,700
Turnover*: 3,4 bn. € Employees*: 19,000
�Bio-Industry Products and services based on animal and organic by-products New Energies Food scraps disposal Animal carcass disposal
Turnover*: 0,8 bn € Employees*: 4,000
*consolidated figure for 2011 44
© RHENUS 2012
Rhenus Logistics– one of Europe's leading logistics companies Rhenus Logistics
Contract Logistics
� � � � � � � � �
Industrial Goods
Freight Logistics
� International Road
Automotive Health Care
Transport
� Domestic Road Transport
Consumer Goods Media & Fulfilment Home Delivery Office Systems Air Cargo Handling High Tech Logistics
� � � �
Airfreight Sea Freight Rail Transport Customs
Port Logistics
� Sea Ports � Inland Ports � Shipping, Rail &
Public Transport
� Bus Services � Tramway Services � Train Services
Road
� Intermodal � Handling and Storage
� Value Added Services
Handling by decentralized units
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Rhenus Contract Logistics footprint in The Netherlands
Facilities and features
� over 120.000 m2 of multi client / multi service warehouse space � Specialized 3PL Healthcare and E-commerce � Authorized Economic Operator (AEO) certified customs warehouses � qualified (TAPA-A) storage and handling � ISO 9001, ISO 13485, ISO 14001, ISO 28000 certified � storage, order fulfilment and value added services
Amsterdam Oldenzaal Schiphol Rotterdam
Etten-Leur Tilburg Best
Venlo
Son
� quarantine and temperature controlled area’s � Interfaced with all major integrators Contract Logistics Sites Freight Logistics Sites New DC of 55.000 sqm ready April 2013
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Quality & Operational Excellence Quality – Safety – Health - Environment � Fully integrated management system including the following elements: � Quality Management compliant with ISO 9001 and (where applicable) ISO 13485 � Environmental management compliant with ISO 14001 � Security management compliant with ISO 28000 and TAPA requirements � AEO Category F (full) � Occupational Health & Safety Management based on OHSAS 18001 � Strong focus on sustainability and social responsibility � Pharma Wholesale license in progress with RIVM
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Information Technology Network Architecture Customers / Integrators
Tendering Carrier Selection Invoicing Consolidation Carrier Manifest Carrier EDI
Carrier Labels Invoicing Pack-list Transport Doc. Kit Labels Product Labels
FTP, FTP(s), HTTP, HTTP(s)
CMS
DMS
Carrier management
Duty management
XIB
E-Entrepot C-Entrepot Intrastat VAT NCTS
Integration Broker (Middleware)
EDP
AB
Document management
Activity Billing
Order acceptance, acknowledge, confirm and process Backorder management Invoicing Cash & debtor management
ERP “Order 2 Cash” management
WMS Warehouse management
Logiweb
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Rhenus Contract Logistics Tilburg - 1&2
SERVICES & CAPACITIES � 35.000 m² storage space � 2.500 m² office space � 30 loading docks � Bonded entrepot E warehouse � AEO, TAPA-A certified � ISO 9001, ISO 13485, ISO 14001, ISO 28000 � Compliant: GDP & HACCP
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SPECIAL FEATURES
� � � � � � � � �
CUSTOMER REFERENCES
Fire alarm system ESFR Sprinkler system Video surveillance of the territory Video surveillance within warehouse Control access systems Burglar alarm system Pharmaceuticals store Temperature-controlled storage Close to barge-terminal © RHENUS 2012
Rhenus Contract Logistics Tilburg - 3
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SERVICES & CAPACITIES
FACILITY SPECS
� � � � � �
� � � � � � �
11.650 m² total space 10.150 m² storage space 1.500 m² mezzanine 13 loading docks ISO 9001 ISO 13485
REFERENCE
Fire alarm system ESFR Sprinklered facility Control access systems Burglar alarm system Custom license bonded warehouse Secured warehouse Close to barge terminal and highways
© RHENUS 2012
Rhenus Contract Logistics Tilburg - 4
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SERVICES & CAPACITIES
FACILITY SPECS
� � � � � �
� Semi automated Picking and Sorting
34.000 m² storage space
System
1.100 m² office space 1.000 flow rack locations 7.000 shelve locations 38.000 pallet locations 53 loading docks
REFERENCE
� � � � � � �
Fire alarm system Video surveillance of the territory Video surveillance within warehouse ESFR sprinkler system Control access systems Burglar alarm system Close to barge-terminal © RHENUS 2012
Rhenus Contract Logistics – Tilburg - 5
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SERVICES & CAPACITIES
FACILITY SPECS
� Multi client e-commerce warehouse � Large volume customers � 19.000 m² storage space � 950 m² office space � 12.000 pallet locations � 22 loading docks � ISO 9001 & 14001
� � � � � � �
REFERENCES
Fire alarm system Video surveillance of the territory Video surveillance within warehouse ESFR sprinkler system
UNICEF
Control access systems Burglar alarm system Close to barge-terminal
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Rhenus Contract Logistics Best – Factory warehouse
SERVICES & CAPACITIES
� � � � � �
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Factory warehouse Philips Healthcare
FACILITY SPECS
� Located on Philips Healthcare Site in
9.000 m2 total space 5.000 m² storage space 6 loading docks ISO 13485 & ISO 9001 Services: Receiving, Storage, Replenishment to production, Packaging, Shipping, Value added services.
REFERENCES
Best
� � � � � �
Security & Fire brigade on site Attendants and barrier at site entrance ESFR Sprinkler system Video surveillance of the territory Video surveillance within warehouse Control access systems
© RHENUS 2012
Rhenus Contract Logistics Eindhoven Rhenus green and sustainable 55.000m2 warehouse solution in Son / Eindhoven Customers: Philips, Infinitas, Plantyn. Finalized: Q2 2013
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