IS Role in The Enterprises
DS 2004
Information System in The Enterprise Information Role in Enterprise management Case: Alpina System Information in digital firm
Function of an Information System Resources -Human Resources -Material -Energy -etc
Organization
Data
Data
Information
Product Waste
Other Subsistem Information
INFORMATION SYTEM INPUT
•Processing •Classify •Arrange •Calculate Feedback
OUTPUT
Information
Case: Alpina •Monitor Market Changes •Monitor Services and Cost
MANAGEMENT
•Oracle Consumer Packaged Goods Software •Home Grown System
Technology
•Sales Agencies •Plants •Distributors •Employess
Organization/ Participants
•Short shelf life of products •Rapid growth •New global and local competitors
Information System •Integrate production, logistic, sales, and financial data •Improve inventory planning •Consolidate delivery loads •Calculate consumer demand
Business Solution •Increase service •Reduce cost
Management Levels TOP MANAGEMENT
Different in : •Activities •Time orientation •Type of decisions made •Information Needed
MIDDLE MANAGEMENT
LOWER MANAGEMENT
Sales and Marketing
Manufacturing
Finance
Accounting
Human Resources
Management Functions Planning
Planning Control Org
Control
Planning
Coordinating
Org Staffing
Staffing Org
Coord TOP
Control
Staffing Coord Middle
Lower/ First- Line
St ra te gi c
Information requirement profile by level of activity
Ta ct
ic al
What If Trend analysis Mostly one time report
Senior Manager Middle Manager
Long Term Operational feedback
Knowledge and Data Worker
Short term operasional feedback
Operational Manager
Periodic reports
al
Op e
ra ti o na l
Mostly periodic report
Cl
er ic
Primaliry transaction handling
Sales and Marketing
Manufacturing
Finance
Accounting
Human Resources
Decisions vs Information Karakteristik Keputusan
Tingkat Perencanaan dan Pengendalian Perencanaan Strategis
Manajemen Kontrol
Operasional Kontrol
Keterlibatan Manajemen
General
manajemen Fungsional manajemen
General
manajemen Fungsional manajemen Operasional manajemen
Fungsional
Horizon Waktu
jangka panjang 1-…n tahun
tahunan bulanan
Derajat keteraturan
tdk teratur,tdk terstruktur setiap masalah berbeda
Lbh teratur, ada siklusnya, ada pengulangan secara besar-besaran
Sangat teratur, terjadi berulang-ulang
Data yg Diperlukan
Kesimpulan2, estimasi, lbh susah diramalkan, banyak faktor luar
Kesimpulan2 dpt didefinisikan perlu utk hal2 yg tdk direncanakan, bersifat internasional dan banyak
Detail lebih operasional, dpt didefinisikan, secara internasional dihasilkan
Sumber Manajemen
Penetapan Kebijakankebijakan perusahaan
Alokasi dari sumber
Penggunaan dari sumber
manajemen Operasional manajemen
harian mingguan
Intelligence system
Sources of Manager’s Information in a Large Organisations
TOP MANAGER
External Information 35 - 45%
25 - 35 % External Information
Middle Manager
15-20% 10-15%
30 - 40 % External Information
Lower Manager
15-20% 30-40%
65-75% 25- 45%
Non EDP base / CBIS information
EDP base/CBIS information
CBIS Capability Management Function
Report Generation
Inquiry Processing
Data Analysis
Planning
Moderate
Extensive
Extensive
Organizing
Moderate
Extensive
Little
Staffing
Moderate
Moderate
Little
Coordinating
Extensive
Moderate
Little
Controlling
Moderate
Moderate
Moderate
Types of System in Enterprise
Transaction Processing System
Management Information System
Decision Support System
Executive Support System ESS Work Station
• Menus •Graphics •Communication •Local processing
ESS Work Station
• Menus •Graphics •Communication •Local processing
ESS Work Station Internal Data
External Data
•TPS/MIS data •Financial data •Office systems •Modeling/analysis
•Dow Jones •Internet News/Feeds •Standard & Poor’s
• Menus •Graphics •Communication •Local processing
Interrelationsip among systems ESS
MIS
DSS
KWS & OAS TPS
