HR angol szaknyelvi e-book

HR angol szaknyelvi e-book II. FEJEZET THE BEHAVIOURAL INTERVIEW Viselkedésalapú, kompetencia fókuszú állásinterjú angolul

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Behavioural interviews

A viselkedésalapú állásinterjú technika viszonylag új Magyarországon, de használata egyre elterjedtebb hatékonyságának köszönhetôen. A viselkedés alapú állásinterjú során a pályázónak megtörtént élethelyzeteket kell említenie a múltból, mert ez az interjú technika azt vallja, hogy a jelöltek jövôbeni teljesítményét és viselkedését legjobban a hasonló helyzetekben produkált múltbeli viselkedésük vetíti elôre. A Manhattan Nyelvstúdió angol tanárai ezért gondolták hasznosnak, hogy ennek az új állásinterjú technikának a nyelvi fordulatait, szókincsét feldolgozzák és könnyen, gyorsan használhatóvá tegyék az angolul interjúztató HR toborzási szakemberek számára. A HR angol szaknyelvi E-book II. fejezete megismertet az ún. STAR technikával és a viselkedésalapú interjúzás alapjaival. E fejezet segítséget nyújt abban, hogy az interjúztató hogyan nyisson meg, vezessen fel angolul egy állásinterjút, angol nyelvû kompetencia listát ad, a legfontosabb kompetenciákat mérô mintakérdés sorral, valamint egy értékelô lap mintával. S végül az állinterjú "hagyományos" kérdései is megtalálhatóak angolul, hogy azokat is lehessen használni az interjúzás bevezetô szakaszában vagy a záró kérdések között.

I. About behavioural interviews Many employers are now doing "behavioural interviews". Rather than focusing on the candidates’ resume and reviewing their accomplishments as they have written them on paper, the "behavioural" interviewer will ask open-ended questions that will cause the applicants to describe real circumstances and their responses to them. The premise behind behavioural interviewing is that the most accurate predictor of future performance is past performance in similar situations.

© Manhattan Nyelvstúdió 2009. – minden jog fenntartva

teljesített feladat körülmények elv elôrejelés

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At the beginning of the behavioural interview the interviewer explains the applicant that only concrete examples, and situations are accepted, thus he or she should avoid sentences such as ‘I would….’ or ‘ I usually’…. The interviewer should also explain the importance of the logical and structured answers, which are based on the so called STAR technique. The letters of this technique stand for the different stages of the answer. S: situation

T: task

A: action:

elkerül

R: result

The answers can be accepted if they include the Situation, the accomplished Task, the Actions the candidate took, and the Results. Even if the outcome or the solution of the problem failed to be successful the answers are appropriate providing they were built up according to the STAR.

elfogadható megfelelô

How to Conduct an Effective Behavioural Interview?

Start by identifying what you want the employee to do in the open job. Use job evaluation and write a job description to describe the requirements of the position.

követelmények

Determine the required outputs and performance success factors for the job.

elvárt eredmény

Determine the characteristics and traits of the individual whom you believe will succeed in that job.

jellemvonás

Narrow the list to your key behavioural traits for the job. Write a job ad or job posting that employs the behavioural characteristics in the text.

álláshirdetés

Make a list of questions, both behavioural and traditional, to ask each candidate during the behavioural interview. Review the resumes and cover letters you receive with the behavioural traits and characteristics in mind. Phone screen the candidates who have caught your attention with their qualifications.

telefonos interjúval megszûri a jelentkezôket

Schedule interviews with the candidates who most appear to have the behavioural characteristics, along with the skills, experience, and education. Ask your list of behavioural and traditional questions of each candidate you interview. Narrow your candidate choices based on their responses to the behavioural and traditional interview questions. Select your candidate with behavioural characteristics that match the needs of the job in mind.


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II. How to start and conduct a job interview - Hogyan kezdjük angolul az állásinterjút? Bevezetô és átkötô mondatok: Some useful phrases and expressions to start and conduct a job interview Establishing rapport and relaxing the candidate. It’s nice to welcome you here and I hope you’ll enjoy the interview. Please feel free to ask any questions you may have. I’m going to start by … and then we’ll talk about… Please ask about anything you are not sure of. Finally, we can deal with any points you would like to raise.

Giving information I’d like to tell you something about… I’m afraid we don’t… We’d be happy to… Let me fill you in on the details of…

Questions: What experience have you had of…? Could you outline your experience in…? Would you mind giving me more information on… Could you tell me…

Follow-up questions: Could you tell me more about…? What exactly do you mean by…? Could you enlarge on that? I wonder if you could give me an example of…


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III. Some competences a behavioural interview might focus on - Fôbb kompetenciák, melyekre a viselkedésalapú interjú fókuszál Kompetencia megnevezése angolul

Kompetencia megnevezése magyarul

A jelentkező jellemzése

communication-oral

kommunikációs készség - szóbeli

s/he has good oral communication skills

kommunikációs készség - írott

s/he has good written communication skills

irányítási és ellenôrzési készségek

s/he is ready take control

ügyel a részletekre, pontos, aprólékos

s/he pays attention to detail

döntéshozó készség

s/he is ready to make decisions

delegálás

s/he is effective at delegating tasks

energikusság

s/he is energetic

vállalkozó szellemûség

s/he is entrepreneurial

tényfeltáró készség

s/he understands the source of the problem

rugalmasság

s/he is flexible

önnálló munkavégzés

s/he is independent

kezdeményezôkészség

s/he is initiative, s/he demonstrates initiative

újítási készség

communication-written control

attention to detail decisiveness delegation energy

entrepreneurial

fact finding-oral flexibility

independence initiative

innovation insight

éleselméjûség, intuíciós készség

integrity

jó alkalmazkodó készség

s/he is innovative s/he is a person of insight, has insights into problems s/he integartes easily

ítélôképesség

s/he shows excellent judgement

leadership/Influence

vezetôi készség

s/he is a good leader s/he is ready to improve herself/ himself

management

folyamatos tanulás készsége figyelmes hallgató a kommunikáció során vezetôi készség motiváció

s/he is motivated and motivating

tárgyalókészség

s/he has good negotiation skills

szervezôkészség

s/he has good organizational skills

aktív közremûködés készsége

judgment

lifelong learning listening

motivation

negotiation

organizational

s/he is a good listener s/he has got good management skills

participative planning and organizing

tervezôi és szervezôi készségek

presentation skills

elôadói készség

s/he is participative s/he can plan ahead, has good organizational skills s/he has good presentation skills

folyamatirányítás

s/he manages processes effectively

kapcsolatépítô készség

s/he builds rapports with ease

resilience

lendületesség, rugalmasság

s/he is resilient s/he is ready to take risks

persuasiveness (sales ability)

kockázatvállalás meggyôzôkészség, értékesítési készség érzékenység analitikus gondolkodás készsége

s/he is good at analysing problems

technikai/szakmai tudás

s/he is knowledgeable about his / her field

kitartás, állhatatosság

s/he is tenacious

process operation rapport building risk taking sensitivity

strategic analysis

technical/professional knowledge tenacity


s/he can persuade others s/he is sensitive

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IV. Some categories, and related sample questions 1. Self-management Önmenedzselés Characteristics of the candidate… she/he meets deadlines

she/he is responsible for his/her actions she/he is self-controlled she/he is independent

she/he prioritizes tasks

she/he demonstrates initiative

határidôket betartja cselekedeteiért vállalja a felelôsséget hatékonyan kezeli indulatait önállóan cselekszik fontossági sorrendet állít fel a feladatokban kezdeményezô

Describe

a situation when your customer/partner/colleague disturbed you with silly and inappropriate questions. How did you react?

Tell

me about the riskiest decision that you have made. What were your considerations in making that particular decision?

Describe

a situation when you were in danger of missing a deadline. What did you do? How did you prioritise?

Tell

me about a time when you had too many things to do and you were required to prioritize your tasks.

Tell

me about a time that you demonstrated initiative?

2. Team-work, building positive working relationships Csoporttagokkal való együttmûködés Characteristics of the candidate… she/he collaborates with colleagues

she/he develops other’s and his/ her own ideas she/he respects the team members she/he gives and accepts feedback

együttmûködô a munkatársakkal saját és kollégái ötleteit továbbgondolja tiszteli a csoport tagjait értékeli munkatársai teljesítményét, és elfogadja saját munkájának értékelését is

Can

you tell me about an occasion where you needed to work with a group to get a job done? What were the challenges and difficulties and how did you face these?

Tell

me about a time when you worked with a person who did things very differently from you. How did you get the job done? Would you work with that person again if given the choice?

Summarize

a situation where you successfully persuaded others to do something or to see your point of view.

Has

it ever happened to you that you had to give negative feedback to someone since his or her careless approach to the work process caused you extra work? What was his or her reaction? What did you do?

How

do you usually reach the solutions in your team? What’s your role in it?

Tell

me about a time when you worked with somebody who was not as cooperative as you needed him or her to be. What did you do?


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3. Goal orientation Cél orientáltság Characteristics of the candidate… she/he realises opportunities and profits from them

she/he is persistent

felismeri és kihasználja a lehetôségeket kitartó

she/he solves problems in order to reach his or her goal megoldja a cél elérése közben felmerülô akadályokat she/he sets goals céltudatos, vannak céljai Give

an example of when your persistence had the biggest payoff.

How

have you most constructively dealt with disappointment and turned it into a learning experience? Please give me a concrete example in your life.

Describe

a situation when have you motivated yourself to complete an assignment or task that you did not want to do?

Give

me an example of a time when you tried to accomplish something and failed.

Give

me an example of a time when you had set a goal for yourself and tell me how you went about accomplishing it.

4. Initiating actions, proactivity Kezdeményezôkészség, prokativitás Characteristics of the candidate… she/he responds quickly

she/he takes independent actions she/he goes above and beyond she/he shows initiative she/he takes the lead Give

Give

önállóan cselekszik a munkaköri leírásán túlmutatóan cselekszik, ha erre van szükség a probléma megoldásához kezdeményezô átveszi az irányító szerepét

me an example of a time when you had to make a split second decision.

Describe Have

gyorsan reagál a problémákra

a situation when you had to go above and beyond the call of duty in order to get a job done.

you ever tried to change your work processes or workflows in order to make them more effective? me an example of when you showed initiative and took the lead.

5. Communication and interpersonal skills Kommunikációs és interperszonális készségek Characteristics of the candidate… she/he respects the other’s attitude she/he speaks confidently

she/he maintains listeners’ attention she/he shows interests


elfogadja mások eltérô attitûdjét magabiztosan kommunikál fenntartja a hallgatóság figyelmét érdeklôdô

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Who

did you find the most difficult to work with and why?

Tell

me about a time you were able to successfully deal with another person even when that individual may not have personally liked you (or vice versa).

Think

about a difficult boss, professor or other person. What made him or her difficult? How did you successfully interact with this person?

Summarize Please

a situation where you successfully persuaded others to do something or to see your point of view.

tell me about a time you had to fire a friend.

Has

it ever happened to you that the message you communicated lead to misunderstanding though you thought it was clear? What do you think the reason was?

6. Analytical capability, problem solving skills Analitikus gondolkodás, problémamegoldó készség Characteristics of the candidate… she/he understands issues

she/he gathers and interprets information she/he chooses appropriate actions

she/he develops preventive measures Give

megérti a problémák gyökerét összegyûjti és értelmezi a szükséges információkat megfelelôen cselekszik megelôzô lépéseket tesz

me a specific example of a time when you used good judgment and logic in solving a problem.

Describe

a situation in which you effectively developed a solution to a problem by combining different perspectives or approaches.

Tell

me about a recent problem you uncovered in your job.

Describe

a time when you anticipated potential problems and developed preventive measures

7. Adaptability Változásokhoz való alkalmazkodás képessége Characteristics of the candidate… she/he is eager to understand changes she/he approaches changes positively

she/he adjusts the required behaviour

megérti a változások okát pozitívan áll a változásokhoz a megfelelô viselkedési formát alkalmazza

Tell

me about a situation when you had to learn something new in a short time. How did you proceed?

Tell

me about a time when you had to try a new approach to a task. What did you do?

Describe Give

a situation when you had to quickly adjust to a significant change in your department. What did you do?

me a specific example of a time when you had to conform to a policy with which you did not agree.


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V. Rating and evaluation - Értékelés minta Taking notes during the interview will help the hr person to be able to compare the numerous candidates. Focusing on the STAR and documenting the relevant steps might be a useful technique. e.g. Describe a situation when you have motivated yourself to complete an assignment or task that you did not want to do? possible notes based on the applicant’s answer: S: boring task, updating excel charts T: checking information, typing in new data A: explained herself the importance of updated data, needed to move on to next steps, setting up deadline, motivation: coffee break when task finished R: excel chart updated in 2 hours The evaluation can be numerical or written, e.g. a 1-5 scale. (1-excellent, 2-very good, 3-satisfactory, 4-weak, 5-not assessable) A rating chart, or a summary page at the end of the interview question sheet might come in handy during the selection for the next round of the interview, or even for choosing the right applicants for the job.

VI. Example Rating Chart Name of the interviewer:

Piroska Kiss

Date of the interview:

30.09.2009

Name of the interviewee:

Krisztina Szabó

Applied position:

Receptionist

Rating: 1- not assessable

2- weak

3-satisfactory

4- very good

5- excellent

Competence

Evaluation

adaptability

4

communication skills- oral

5

self-management

3

flexibility

4

problem solving

5

Overall assessment:

4 very good communication skills, open, dynamic personality

Comments:

candidate’s English should be improved- for companies where advanced English isn’t recommended


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VII. Bonus questions - Traditional interview questions - Bónusz kérdések a "hagyományos" állásinterjúhoz Although this booklet was written in order to provide useful language for behavioural interviews, a list of the most commonly used traditional interview questions might come in handy as well. Tell

me about yourself.

What

are your strengths and weaknesses?

Describe Why

are you looking for a job? Why are leaving your current position?

What

unique experience or qualifications separate you from other candidates?

Describe What

What

some of your most important career accomplishments.

are your short-term/long-term goals?

Describe

Why

your ideal job and/or boss.

a time when you were faced with a challenging situation and how you handled it.

are your salary requirements?

are you interested in this position? Our company?

What

would your former boss/colleagues say about you?

What

are the best and worst aspects of your previous job?

What

do you know about our company?

What

motivates you? How do you motivate others?

Are Do Tell

you willing to relocate?

you plan to further your education? If so, to what extent? me about your greatest achievement and greatest disappointment?

What Do

constructive criticism have you received from employers?

you prefer working independently or as part of a team?

What

does success mean to you? How do you measure it?

What

else do you think I should know about you?


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