DAFTAR PUSTAKA Ajzen, I. (2001), Nature and operation of attitudes. Annual Review of Psychology, 52, 27-58. Allen, N.J., & Mayer, J.P.(1990). The measurement and antecedent of affective, continuance and normative commitment to the organization, Journal of Occupation Psychology, 63,1-18. Ansari.(2011). Diamond Head Drill dan Kepemimpinan Dalam Manajemen Rumah Sakit.Yogyakarta: Penerbit ANDI. Arnett, D.B., Laverie, D.A. & Mclane, C. (2002), Using job satisfaction and pride as internal-marketing tools.Cornell Hospitality Quarterly, 43 (2), 87-96. Azwar, S .(2008). Reliabilitas dan validitas. Yogyakarta: Pustaka Pelajar. Bakker, A. B., Albrecht, S. L., & Leiter, M. P. (2011).Key question regarding work engagement.European Journal of Work and Organizational Psychology, 20, 428 Bakker, A. B., & Demerouti, E. (2007). The job demands-resources model: State of the art. Journal of Managerial Psychology, 22, 309-328. Boezeman, E., & Ellemers. (2008). Pride and respect in volunteers organizational commitment. European Journal of Social Psychology, 38, 159–172 Chai-Amonphaisal, K., & Ussahawanitchakit, P. (2009). Roles of human resources practices and organizational justice in affective commitment and job performance of accountant in thai firms. Review of Business Research, 8(2), 4758. Camp, S. D. (2005). Assessing the effects of organizational commitment and job satisfaction on turnover: An event history approach.The Prison Journal, 74 (3), 279-305. Chunghtai, A. A., & Zafar, S. (2006). Antecedents and consequences of organizational commitment among pakistani university teachers. Applied H.R.M. Research, 11(1), 39-64. Cole, M. S., & Bruch, H. (2006). Organizational identity strenght, identification, and commitment and their relationship to turnover intention: Does organizatioal hierarchy matter?.Journal of Organizational Behaviour, 27(5), 585-605. Djamin. (2000). Menuju polri mandiri yang profesional: pengayom, pelindung, pelayan masyarakat. Jakarta: Yayasan Tenaga Kerja Indonesia
2
Ghozali, I. (2011). Aplikasi analisis multivariatedengan program SPSS, Edisi 5. Semarang: Badan Penerbit Universitas Diponegoro Given, L. (2008).The sage encyclopedia of quantitative research methods. Thousand oaks: Sage Gold, K.A. (1982).Managing for success: A comparison of the private and public sectors, Public Administration Review, 42 (6), 568-75. Gouthier, M& Rhein, M. (2011).Organizational pride and its positive effectson employee behavior, Journal of Service Management, 22 (5), 633-649.doi 10.1108/0956423111174988 Hakanen, J., Schaufeli. W., & Ahola.K. (2008). The job demands-resources model: A three-year cross-lagged study of burnout, depression, commitment, and keterikatan kerja. Work & Stres Journal, 22 (3), 224-241. doi: 10.1080/02678370802379432 Handayani. T. D ( 2011). Program pelayanan empatik melalui pendampingan berjenjang ganda untuk meningkatkan ketrampilan empati anggota sentra pelayanan kepolisian.(Tesis tidak dipublikasikan).Magister Psikologi Profesi. UGM: Yogyakarta Jackson, S. (2006). Research methods and statistics: A critical thinking approach (2nd ed). Belmont, CS: Thomson. Katzenbach, J.R. (2003), Pride: a strategic asset. Journal of Strategy & Leadership, 31 ( 5), 34-38. Kepolisian Republik Indonesia.(2002). Organisasi dan Tata Cara Polda dan Polres tanggal 17 Oktober 2002. Jakarta: Kepolisian Republik Indonesia Kompas.(2013). Ombudsman terima 383 Aduan Soal Kinerja Polri.www.nasional. Kompas.com. Terbit: 7 November 2013. Unduh 26 Mei 2014. Kraemer, T., & Ghouthier, M. H.J. (2013).How organizational pride and emotional exhaustion explain turnover intentions in call centers: A multi-group analysis with gender andorganizational tenure. Journal of Service Management,25 (1), 125-148. Doi 10.1108/JOSM-07-2013-0173. Kunarto.(1997). Etika Kepolisian. Jakarta: Cipta Manunggal Kuncoro, G. D (2014).Efikasi diri sebagai mediator antra kepemimpinan transformaswional dan keterikatan kerja.(Tesis tidak dipublikasikan). Magister Psikologi Profesi. UGM: Yogyakarta
3
Leiter, M. P., & Bakker, A. B. (2010).Work engagement:A Handbook of Essential theory and research (pp. 1-9). Hove, East Sussex: Psychology Press. Liputan 6.(2009). Layanan Publik Polri Masih Buruk.www.news.liputan6.com.Terbit 22 Desember 2009.Unduh 26 Mei 2014. Lines, R. (2005).The structure and function of attitudes toward organizational change.Human Resource Development Review, 4 (1), 8-32. Markos, S., & Sridevi, M. S. (2010). Employee engagement: The key to improving performance. International Journal of Business and Management, 5(12), 89-96. Meyer, J.P., & Allen, N.J. (1990).A three-component conceptualization of organizational commitment.Human Management Review, 1, 61-89. Mills, M. J., Culbertson, S. S., & Fullagar, C. J. (2012). Conceptualizing and measuring engagement: an analysis of the work engagement scale. Journal of Happiness Study, 13, 519-545. Doi: 10.1007/s10902-011-9277-3 Mone, E., Eisinger. C., Guggenheim, K., Price, B., dan Stine, C. (2011). Performance management at the wheel: Driving employee engagement in organizations. Journal of Business Psychology, 26, 205-212.Doi: 10.1007/s10869-011-9222 Nunnally, J. C. (1967). Psychometric Theory. New York: McGraw Hill. Ombudsman.(2013). Polisi dan harapan masyarakat dalam pelayanan publik.www. Ombudsman.go.id. terbit: 28 Februari 2013. Unduh 26 Mei 2014. Price,
J. L., & Mueller, C. W. (1981).Handbook Measurement.Marshfield, Mass: Pitman.
of
Organizational
Ram, P. & Prabhakar, G.V. (2011).An enquiry into the mediatory role of employee engagement: Evidence from the hotel industry in 3ordan. Far East Journal of Psychology and Business, 5, 41-59. Ridwan, M. M. (2010). Pengaruh pelatihan pelayanan prima terhadap kualitas pelayanan anggota kepolisian negara republik indonesia.(Tesis tidak dipublikasikan).Magister Psikologi Profesi. UGM: Yogyakarta. Riggio, R. E. (2003). Introduction to Industrial/Organizational Psychology.Fourth Edition. New Jersey: Presentice Hall. Shadish, W.R, Cook, T.D., & Campbell, D.T. (2002).Experimental and QuasiExperimental Design for Generalized Causal Inference. Boston: Houghton Mifflin Company.
4
Salanova, M., & Schaufeli, W. B. (2008).A Cross-national study of work engagement as a mediator between job resources and proactiva behavior.The International Journal of Human Resource Management, 19, 116-131.doi: 10.1080/09585 190701763982 Schaufeli, W.B. & Bakker, A.B. (2003).Utrecht Work Engagement Scale: Preliminary Manual. Occupational Health Psychology Unit. Utrecht University ______. (2004). Job demands, Job resources and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25, 293-315 _______. (2010). Defining and measuring work engagement: Bringing clarity to the concept. In A. B. Bakker & M.P. Leiter (Eds.), work engagement: The Essential in Theory and Research (pp. 118−131). New York: Psychology Press. Schaufeli, W. B., Salanova, M., Gonzalez-Roma´, V., & Bakker, A. B. (2002). The measurement of engagement and burnout: A confirmative analytic approach. Journal of Happiness Studies, 3, 71–92. Shimazu, A., Schaufeli, W.B., Kosugi, S., Suzuki, A., Nashiwa, H., Kato, A., Sakamoto, M., Irimajiri, H., Amano, S., Hirohata, K. & Goto, R. (2008). Work engagement in japan: Validation of the japanese version of the utrecht work engagement scale. Aplied Psychology: An International Review, 57, 510-523. Sumaryono. (2000). Laporan penelitian: Komitmen & Trust Karyawan Terhadap Manajemen di Organisasi Bisnis Mengengah ke Bawah. Yogyakarta: Fakultas Psikologi UGM. Tracy, J.L. &Robins, R.W. (2007).The psychological structure of pride: A tale of two facets.Journal of Personality and Social Psychology, 92 (3), 506-25. Tracy, J.L., Shariff, A.F., &Cheng, J.T. (2010).A naturalist’s view of pride.Emotion Review, 2 (2), 163-77. Tyler, T. R., & Blader, S. L. (2003). The group engagement model: Procedural justice, social identity, andcooperative behavior. Personality and Social Psychology Review, 7, 349–361. Weiner, B. (1985). An attributional theory of achievement motivation and emotion.Psychological Review, 92 (4), 548-73. Novitriami, Y. (2014). Pengaruh pemberian cerita sukses organisasi melalui metode story telling terhadap peningkatan komitmen afektif karyawan ditinjau dari masa kerja.(Tesistidak dipublikasikan).Magister Psikologi Profesi. UGM: Yogyakarta
5
