1998 SURAT PENGANTAR

131 Lampiran 1 Kuesioner KEMENTERIAN PENDIDIKAN NASIONAL UNIVERSITAS UDAYANA PROGRAM PASCASARJANA PROGRAM MAGISTER MANAJEMEN IJIN DIKTI No. 372/DIKTI/Kep/1998

SURAT PENGANTAR Yth. Ibu/Bapak/Sdr…………………………. di_Tempat

Dengan Hormat, Dalam rangka penelitian untuk penyusunan tugas akhir (tesis), bersama ini saya mohon bantuan Ibu/Bapak/Sdr bersedia menjadi responden dalam penelitian yang saya lakukan (angket terlampir). Angket ini ditujukan untuk diisi oleh Ibu/Bapak/Sdr dengan menjawab seluruh pertanyaan yang telah disediakan. Saya mengharapkan jawaban yang Ibu/Bapak/Sdr berikan nantinya adalah jawaban obyektif agar diperoleh hasil maksimal. Perlu diketahui bahwa jawaban yang diberikan tidak akan mempengaruhi status dan jabatan Ibu/Bapak/Sdr, hanya jawaban yang obyektif dan realistislah yang saya perlukan. Penelitian ini dilakukan dengan tujuan menganalisis pengaruh kualitas layanan dan kulitas produk terhadap kepuasan dan loyalitas pelanggan pada klinik ini. Adapun Judul penelitian ini adalah “Pengaruh Kualitas Layanan dan Kualitas Produk terhadap Kepuasan dan Loyalitas Pelanggan Erha Clinic Denpasar”. Demikian surat pengantar ini disampaikan, atas perhatian serta partisipasi yang diberikan, saya ucapkan terima kasih.

Denpasar, Hormat saya,

(Laura Jacklyne S. Muni) Mahasiswi MM.XX Univ. Udayana

132

KEMENTERIAN PENDIDIKAN NASIONAL UNIVERSITAS UDAYANA PROGRAM PASCASARJANA PROGRAM MAGISTER MANAJEMEN IJIN DIKTI No. 372/DIKTI/Kep/1998

I. Identitas Responden Mohon Bapak/Ibu bersedia mengisi daftar isian berikut dengan cara menjawab atau menyilang salah satu pilihan yang tersedia sesuai dengan keadaan sebenarnya 1. Nama

: .............................................................

2. Alamat

: ............................................................. : .............................................................

3. Umur

: ………………………………………..

4. Jenis Kelamin

: Laki-laki

Perempuan

5. Pendidikan Terakhir : Pendidikan dasar (SD dan SMP) : Pendidikan menengah (SMA dan SMK) : Perguruan Tinggi

6. Pekerjaan

: PNS

Karyawan Swasta

: Wiraswasta

Lainnya

7. Bapak/Ibu melakukan perawatan yang ke? a. Pertama

(Berhenti sampai disini)

b. Kedua dan seterusnya

(Lanjut pertanyaan berikutnya)

133 II. Petunjuk Menjawab 1. Mohon dengan hormat untuk menjawab semua pernyataan sesuai dengan pendapat Ibu/Bapak/Saudara, dengan cara memberi tanda rumput (√) pada kotak jawaban yang dianggap sesuai. 2. Berikut ini disajikan pernyataan dengan lima kategori pilihan : STS : Sangat Tidak Setuju TS : Tidak Setuju N : Netral S : Setuju SS : Sangat Setuju Bacalah setiap pernyataan yang dimaksud secara seksama, kemudian tentukan pilihan jawaban yang dianggap paling sesuai dengan kondisi dan keadaan Ibu/Bapak/Saudara di tempat kerja. Contoh : Klinik ini memiliki sarana parkir yang memadai. STS

TS

N

S

SS

√ Pilihan : Pelanggan tidak setuju dengan pernyataan jika sarana parkir yang yang ada sudah memadai

134 A. KUALITAS LAYANAN No a

Pernyataan

STS

TS

N

S

SS

1

2

3

4

5

STS

TS

N

S

SS

1

2

3

4

5

Tangible 1 2 3 4 5

Klinik ini memiliki dekorasi ruangan yang menarik Klinik ini memiliki Fasilitas peralatan/perlengkapan yang digunakan dalam kondisi baik Klinik ini memiliki sarana parkir yang memadai Klinik ini mempunyai ruang perawatan yang terjaga kebersihannya Karyawan di klinik ini berpenampilan rapi saat menerima melayani tamu

No

b

Pernyataan

Assurance 6 7 8 9

Karyawan di klinik ini memiliki sikap baik saat menghadapi pelanggan Karyawan di klinik ini memiliki pengetahuan yang baik mengenai spesifikasi perawatan yang tersedia Karyawan di klinik ini memiliki tata cara yang baik dalam melayani pelanggan Karyawan di klinik ini mempunyai kemampuan dalam berkomunikasi dengan pelanggan

135

No

C 11 12 13 14

Pernyataan

15 16 17

18 19 20 21

N

S

SS

1

2

3

4

5

STS

TS

N

S

SS

1

2

3

4

5

STS

TS

N

S

SS

1

2

3

4

5

Pelayanan perawatan kulit yang diberikan sesuai dengan spesifikasi masalah kulit yang dihadapi Pelayanan yang diberikan oleh klinik ini tepat waktu Klinik ini memberikan perawatan kulit sesuai dengan yang dijanjikan Klinik ini memberikan pelayanan yang sama terhadap masing – masing pelanggan

Pernyataan

Responsiveness Klinik ini memiliki karyawan yang mampu memberikan pelayanan yang cepat kepada pelanggan Klinik ini memiliki karyawan yang selalu siap untuk melayani pelanggan yang memerlukan bantuan Klinik ini memiliki karyawan yang selalu teliti dalam memberikan pelayanan

No

E

TS

Reliability

No

D

STS

Pernyataan

Emphaty Klinik ini mampu memahami kebutuhan pelanggan secara individu Klinik ini dapat memberikan kompensasi yang yang baik apabila karyawan melakukan kesalahan dalam pelayanan Klinik ini memiliki karyawan yang dalam memahami kebutuhan khusus pelanggan Klinik ini mempunyai karyawan yang selalu menunjukkan sikap ramah kepada pelanggan

136 B. KUALITAS PRODUK

No

1 2

3 4 5

Pernyataan

STS

TS

N

S

SS

1

2

3

4

5

STS

TS

N

S

SS

1

2

3

4

5

Klinik ini mempunyai produk dengan cara kerja yang tidak merusak kulit Klinik ini memiliki karakteristik produk yang baik yang dirancang untuk menyempurnakan fungsi produk yang diberikan kepada pelanggan Klinik ini memiliki karakteristik pelayanan yang baik yang diberikan dalam memberikan pelayanan perbaikan produk Klinik ini mempunyai karakteristik desain operasi dari produk yang sudah memenuhi standar keamanan Klinik ini mempunyai produk dengan image yang sangat baik

C. KEPUASAN PELANGGAN

No

1 2 3

Pernyataan

Klinik ini telah memberikan produk yang sesuai dengan produk ideal yang diharapkan oleh pelanggannya Klinik ini telah memberikan kinerja yang sesuai dengan yang diharapkan oleh pelanggannya Secara keseluruhan klinik ini sudah dapat memberikan kepuasan untuk para pelanggannya

137 D. LOYALITAS PELANGGAN

No

1 2 3

Pernyataan

Saya akan menceritakan tentang keunggulan kualitas layanan dan kualitas produk dari Klinik ini kepada orang lain Saya akan merekomendasikan tentang kualitas layanan dan kualitas produk dari klinik ini kepada orang lain Saya akan berlaku loyal dengan terus melakukan perawatan dan menggunakan produk dari klinik ini

STS

TS

N

S

SS

1

2

3

4

5

138 Lampiran 2 Karakteristik Respoden

Jenis Kelamin

Jenis Kelamin Umur Pendidikan

Pekerjaan

Treatment

Valid Missing

155 0

155 0

155 0

155 0

155 0

N

155

155

155

155

155

Frequency

Percent

Valid Percent

Cumulative Percent

18-28 tahun

48

31

31

31

29-38 tahun

50

32.3

32.3

63.2

39-48 tahun

47

30.3

30.3

93.5

49-58 tahun

10

6.5

6.5

100

Total

155

100

100

Umur

Valid

Pendidikan

Valid

SD SMP SMA/SMK Perguruan Tinggi Total

10.3 21.3 26.5 41.9 100

Valid Percent 10.3 21.3 26.5 41.9 100

Cumulative Percent 10.3 31.6 58.1 100

Frequency

Percent

Valid Percent

Cumulative Percent

35 64

22.6 41.3

22.6 41.3

22.6 63.9

15 41

9.7 26.5

9.7 26.5

73.5 100

155

100

100

Frequency

Percent

16 33 41 65 155

Pekerjaan

Valid

Pns Wiraswasta Karyawan swasta Lain-lain Total

Treatment

Valid

satu kali dua kali / lebih Total

Frequency

Percent

Valid Percent

Cumulative Percent

28 127

18.1 81.9

18.1 81.9

18.1 100

155

100

100

139 Lampiran 3 Data Mentah Analisis Validitas dan Reliabilitas

No

XA1 .1

XA1. 2

XA1. 3

XA1. 4

XA1. 5

XA2. 1

XA2. 2

XA2. 3

XA2. 4

XA3. 1

XA3. 2

XA3. 3

XA3. 4

XA4. 1

XA4. 2

XA4. 3

1

4

4

4

4

3

5

5

5

4

2

2

2

4

3

3

2

2

3

3

4

3

2

2

5

4

4

1

2

2

3

4

1

4

3

2

2

1

1

3

1

3

3

2

4

3

3

1

3

2

3

4

5

5

4

4

5

5

5

5

5

1

4

5

4

4

2

4

5

1

1

2

1

3

4

5

4

4

1

2

4

4

1

2

2

6

3

4

5

5

5

4

4

4

4

3

1

5

5

5

3

5

7

2

2

3

2

2

2

2

2

2

1

2

2

2

5

3

4

8

2

3

2

2

2

4

4

4

5

3

1

4

3

5

4

4

9

4

3

5

1

5

1

2

2

2

3

1

2

2

1

3

2

10

5

3

4

4

4

5

4

4

3

4

4

4

2

3

4

4

11

1

2

4

1

2

4

4

5

5

2

1

1

2

4

4

4

12

4

4

3

3

4

4

5

4

4

3

3

3

1

1

2

1

13

3

2

3

3

5

3

4

4

5

2

2

2

1

5

4

3

14

1

2

1

2

1

4

5

4

4

4

5

4

4

5

4

5

15

3

4

4

4

3

1

2

2

1

2

2

1

1

2

4

1

16

4

3

4

4

3

2

5

5

5

4

3

3

4

5

4

5

17

2

1

1

3

2

4

3

2

4

5

4

4

5

4

5

4

18

2

3

4

4

5

1

2

1

1

2

3

2

2

1

2

1

19

1

2

2

2

2

4

5

4

3

3

3

3

4

4

2

4

20

4

2

5

2

3

4

4

3

3

3

3

3

4

5

3

5

21

1

2

2

1

2

1

2

2

2

5

4

4

4

1

2

2

22

2

2

4

4

3

4

3

3

4

4

5

5

4

1

4

1

23

1

2

2

1

1

5

5

5

5

5

4

4

4

4

5

5

24

3

3

3

3

4

4

4

4

4

2

3

2

3

4

5

5

25

1

2

2

2

1

4

4

4

4

4

3

2

3

4

4

4

26

3

5

2

3

4

1

1

1

1

2

1

1

2

1

3

2

27

2

1

1

4

5

3

4

3

2

4

3

4

3

4

3

5

28

4

4

3

5

4

3

4

3

2

2

2

4

4

4

3

4

29

2

1

1

1

1

2

2

1

1

2

1

1

1

1

2

1

30

4

3

4

5

5

3

3

3

3

2

3

4

4

4

2

5

140

No

XA5.1

XA5.2

XA5.3

XA5.4

XB.1

XB.2

XB.3

XB.4

XB.5

Y1

Y2

Y3

Z1

Z2

Z3

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

5 1 2 2 2 5 2 1 3 1 3 1 1 4 1 3 1 4 2 4 2 2 4 5 4 1 4 3 2 2

4 2 4 3 2 5 4 2 4 2 4 4 4 4 2 4 2 4 4 4 4 1 5 4 4 2 4 4 1 2

2 3 5 3 1 4 5 3 4 2 2 5 3 3 2 5 3 3 4 3 3 2 4 4 4 3 5 3 1 3

5 3 5 4 1 5 4 2 3 1 3 3 2 4 1 4 4 5 1 4 4 3 5 1 4 2 4 2 1 2

2 3 1 4 5 5 1 4 4 1 4 5 1 5 2 1 4 2 2 1 1 5 1 2 5 4 2 3 1 4

2 3 2 5 4 4 2 5 5 1 4 5 1 4 1 2 3 1 4 2 2 4 2 1 5 3 2 2 2 5

4 2 2 5 5 3 3 2 4 1 5 5 2 4 2 5 4 2 4 2 2 3 1 2 5 4 3 1 1 4

5 3 1 5 4 3 5 2 3 2 4 4 2 5 2 5 4 2 4 2 1 4 2 2 2 4 2 1 1 4

4 2 2 4 5 1 4 2 4 4 1 5 2 5 2 4 2 1 4 2 2 4 2 2 5 4 2 2 2 5

2 4 4 5 1 4 3 2 2 1 5 5 3 4 1 3 5 1 3 2 2 3 2 4 4 3 2 3 2 2

2 4 3 3 2 3 4 2 2 2 4 4 4 3 2 3 3 1 4 1 3 3 1 4 5 3 2 4 1 2

1 4 4 5 2 4 3 3 2 3 4 4 4 5 2 2 3 1 3 4 2 2 2 3 4 2 2 3 2 3

5 4 5 5 1 4 1 4 2 3 3 1 1 4 1 5 2 1 5 2 1 4 2 4 2 3 1 2 2 4

5 4 4 5 1 5 1 4 2 5 2 1 1 5 1 4 1 2 5 2 2 3 1 4 4 4 2 1 1 1

5 4 4 5 2 4 2 4 1 3 2 1 2 5 2 5 1 1 5 2 1 4 1 4 4 4 2 3 1 1

141 Lampiran 4 Data Hasil Analisis Reliability Case Processing Summary N Cases

Valid Excludeda Total

30 0 30

% 100.0 .0 100.0

a. Listwise deletion based on all v ariables in the procedure. Reliabi lity Statisti cs Cronbach's Alpha .860

N of Items 5

Item Statisti cs Mean 2.63 2.67 2.97 2.80 3.13

XA1.1 XA1.2 XA1.3 XA1.4 XA1.5

Std. Dev iat ion 1.273 1.124 1.299 1.349 1.383

N 30 30 30 30 30

Item-Total Statistics

XA1.1 XA1.2 XA1.3 XA1.4 XA1.5

Scale Mean if Item Deleted 11.57 11.53 11.23 11.40 11.07

Scale Variance if Item Deleted 16.806 18.878 18.185 17.352 17.030

Corrected Item-Tot al Correlation .788 .666 .611 .665 .675

Scale Statistics Mean 14.20

Variance 26.648

Std. Deviation N of Items 5.162 5

Cronbach's Alpha if Item Delet ed .803 .836 .848 .835 .833

142

Case Processing Summary N Cases


30 0 30

% 100.0 .0 100.0


N of Items 4 Item Statisti cs

Mean 3.13 3.67 3.33 3.27

XA2.1 XA2.2 XA2.3 XA2.4

Std. Dev iat ion 1.383 1.213 1.241 1.363

N 30 30 30 30


XA2.1 XA2.2 XA2.3 XA2.4

Scale Mean if Item Deleted 10.27 9.73 10.07 10.13

Scale Variance if Item Deleted 13.030 13.375 12.892 12.533

Corrected Item-Tot al Correlation .759 .865 .908 .843


Variance 22.524

St d. Dev iation N of Items 4.746 4

Cronbach's Alpha if Item Delet ed .939 .904 .890 .911

143



30 0 30

% 100.0 .0 100.0



Mean 2.83 2.67 3.00 3.00

XA3.1 XA3.2 XA3.3 XA3.4

Std. Dev iat ion 1.234 1.184 1.259 1.259

N 30 30 30 30


XA3.1 XA3.2 XA3.3 XA3.4





Variance 14.672



144



30 0 30

% 100.0 .0 100.0


N of Items 3

Item Statisti cs Mean 3.27 3.13 3.37

XA4.1 XA4.2 XA4.3

Std. Dev iat ion 1.552 1.074 1.474

N 30 30 30


XA4.1 XA4.2 XA4.3

Scale Mean if Item Deleted 6.50 6.63 6.40

Scale Variance if Item Deleted 4.328 8.585 4.731

Corrected Item-Tot al Correlation .801 .345 .781


Variance 11.909


Cronbach's Alpha if Item Delet ed .463 .933 .494

145



30 0 30

% 100.0 .0 100.0



Mean 2.70 3.37 3.27 3.07

XA5.1 XA5.2 XA5.3 XA5.4

Std. Dev iat ion 1.393 1.129 1.081 1.413

N 30 30 30 30


XA5.1 XA5.2 XA5.3 XA5.4





Variance 14.593



146



30 0 30

% 100.0 .0 100.0


N of Items 5

Item Statistics Mean 2.83 2.93 3.07 3.00 3.00

XB.1 XB.2 XB.3 XB.4 XB.5

St d. Dev iation 1.577 1.437 1.388 1.365 1.365

N 30 30 30 30 30

Item-Total Statisti cs

XB.1 XB.2 XB.3 XB.4 XB.5

Scale Mean if Item Deleted 12.00 11.90 11.77 11.83 11.83

Scale Variance if Item Deleted 21.379 21.610 21.289 23.178 23.730

Corrected Item-Total Correlation .671 .748 .816 .656 .607


Variance 33.661


Cronbach's Alpha if Item Delet ed .852 .831 .815 .853 .865

147



30 0 30

% 100.0 .0 100.0


N of Items 3

Item Statistics Mean 2.90 2.80 2.93

Y1 Y2 Y3

St d. Dev iation 1.269 1.095 1.081

N 30 30 30


Y1 Y2 Y3



Corrected Item-Total Correlation .807 .668 .663


Variance 9.068



148



30 0 30

% 100.0 .0 100.0


N of Items 3

Item Statistics Mean 2.80 2.77 2.83

Z1 Z2 Z3

St d. Dev iation 1.495 1.612 1.510

N 30 30 30


Z1 Z2 Z3



Corrected Item-Total Correlation .813 .875 .886


Variance 18.731



149 Lampiran 5 Data Hasil Analisis Validitas

Correlations XA1.1 XA1.1

XA1.2

XA1.3

XA1.4

XA1.5

Bukti Langsung

Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N

XA1.2 .659** .000 30 1

1 30 .659** .000 30 .618** .000 30 .598** .000 30 .636** .000 30 .872** .000 30

30 .511** .004 30 .545** .002 30 .473** .008 30 .778** .000 30

XA1.3 .618** .000 30 .511** .004 30 1 30 .429* .018 30 .482** .007 30 .757** .000 30

XA1.4 .598** .000 30 .545** .002 30 .429* .018 30 1 30 .606** .000 30 .798** .000 30

Bukti XA1.5 Langsung .636** .872** .000 .000 30 30 .473** .778** .008 .000 30 30 .482** .757** .007 .000 30 30 .606** .798** .000 .000 30 30 1 .808** .000 30 30 .808** 1 .000 30 30

**. Correlation is signif icant at the 0.01 lev el (2-tailed). *. Correlation is signif icant at the 0.05 lev el (2-tailed).

Correlati ons XA2.1 XA2.1

XA2.2

XA2.3

XA2.4

Jaminan

Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N

1 30 .726** .000 30 .717** .000 30 .712** .000 30 .869** .000 30

XA2.2 .726** .000 30 1 30 .901** .000 30 .765** .000 30 .922** .000 30

**. Correlation is signif icant at the 0.01 lev el (2-tailed).

XA2.3 .717** .000 30 .901** .000 30 1 30 .863** .000 30 .948** .000 30

XA2.4 Jaminan .712** .869** .000 .000 30 30 .765** .922** .000 .000 30 30 .863** .948** .000 .000 30 30 1 .916** .000 30 30 .916** 1 .000 30 30

150


XA3.2

XA3.3

XA3.4

Keandalan


1 30 .551** .002 30 .399* .029 30 .266 .155 30 .711** .000 30

XA3.2 .551** .002 30 1

XA3.3 .399* .029 30 .555** .001 30 1

30 .555** .001 30 .370* .044 30 .791** .000 30

30 .674** .000 30 .851** .000 30

XA3.4 Keandalan .266 .711** .155 .000 30 30 .370* .791** .044 .000 30 30 .674** .851** .000 .000 30 30 1 .751** .000 30 30 .751** 1 .000 30 30

**. Correlation is signif icant at the 0.01 lev el (2-tailed). *. Correlation is signif icant at the 0.05 lev el (2-tailed).


XA4.2

XA4.3

Day a Tanggap

Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N

1 30 .350 .058 30 .875** .000 30 .933** .000 30

XA4.2 .350 .058 30 1

**. Correlation is signif icant at the 0.01 lev el (2-tailed).

30 .317 .088 30 .604** .000 30

Day a XA4.3 Tanggap .875** .933** .000 .000 30 30 .317 .604** .088 .000 30 30 1 .919** .000 30 30 .919** 1 .000 30 30

151


XA5.2

XA5.3

XA5.4

Empat i


XA5.2 .639** .000 30 1

1 30 .639** .000 30 .202 .284 30 .483** .007 30 .756** .000 30

30 .632** .000 30 .561** .001 30 .887** .000 30

XA5.3 .202 .284 30 .632** .000 30 1 30 .442* .015 30 .694** .000 30

XA5.4 .483** .007 30 .561** .001 30 .442* .015 30 1 30 .809** .000 30

Empat i .756** .000 30 .887** .000 30 .694** .000 30 .809** .000 30 1 30

**. Correlation is signif icant at the 0.01 lev el (2-tailed). *. Correlation is signif icant at the 0.05 lev el (2-tailed). Correlations

Correlati ons XB.1 XB.1

XB.2

XB.3

XB.4

XB.5

Kual Produk

Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N

1 30 .816** .000 30 .604** .000 30 .416* .022 30 .384* .036 30 .807** .000 30

XB.2 .816** .000 30 1

**. Correlation is signif icant at the 0.01 lev el (2-tailed). *. Correlation is signif icant at the 0.05 lev el (2-tailed). Correlations

30 .659** .000 30 .440* .015 30 .492** .006 30 .847** .000 30

XB.3 .604** .000 30 .659** .000 30 1 30 .765** .000 30 .601** .000 30 .888** .000 30

XB.4 .416* .022 30 .440* .015 30 .765** .000 30 1 30 .593** .001 30 .780** .000 30

XB.5 Kual Produk .384* .807** .036 .000 30 30 .492** .847** .006 .000 30 30 .601** .888** .000 .000 30 30 .593** .780** .001 .000 30 30 1 .745** .000 30 30 .745** 1 .000 30 30

152

Correlati ons Y1 Y1

Y2

Y3

Kepuasan


1 30 .704** .000 30 .699** .000 30 .929** .000 30

Y2 .704** .000 30 1 30 .513** .004 30 .845** .000 30

Y3 Kepuasan .699** .929** .000 .000 30 30 .513** .845** .004 .000 30 30 1 .840** .000 30 30 .840** 1 .000 30 30

**. Correlation is signif icant at the 0.01 lev el (2-tailed). Correlations

Correlati ons Z1 Z1

Z2

Z3

Loy alitas


1 30 .781** .000 30 .794** .000 30 .914** .000 30

Z2 .781** .000 30 1 30 .876** .000 30 .948** .000 30

**. Correlation is signif icant at the 0.01 lev el (2-t ailed).

Z3 Loy alitas .794** .914** .000 .000 30 30 .876** .948** .000 .000 30 30 1 .949** .000 30 30 .949** 1 .000 30 30

153 Lampiran 6 Data Responden No XA1.1 XA1.2 XA1.3 XA1.4 XA1.5 XA2.1 XA2.2 XA2.3 XA2.4 XA3.1 XA3.2 XA3.3 XA3.4 XA4.1 XA4.2 XA4.3 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48

4 3 2 5 1 3 2 2 4 5 1 4 3 1 3 4 2 2 1 4 1 2 1 3 1 3 2 4 2 4 1 4 5 5 1 4 4 4 1 2 4 3 3 1 2 3 1 2

4 3 2 5 1 4 2 3 3 3 2 4 2 2 4 3 1 3 2 2 2 2 2 3 2 5 1 4 1 3 2 3 4 3 2 4 4 4 2 3 4 3 4 2 2 5 4 2

4 4 1 4 2 5 3 2 5 4 4 3 3 1 4 4 1 4 2 5 2 4 2 3 2 2 1 3 1 4 2 3 4 4 2 4 4 5 1 3 4 1 3 2 2 3 4 3

4 3 1 4 1 5 2 2 1 4 1 3 3 2 4 4 3 4 2 2 1 4 1 3 2 3 4 5 1 5 3 4 5 4 2 2 4 4 1 1 4 1 1 4 2 5 4 2

3 2 3 5 3 5 2 2 5 4 2 4 5 1 3 3 2 5 2 3 2 3 1 4 1 4 5 4 1 5 2 2 4 2 3 3 4 5 1 1 5 2 1 1 4 5 2 1

5 2 1 5 4 4 2 4 1 5 4 4 3 4 1 2 4 1 4 4 1 4 5 4 4 1 3 3 2 3 4 4 4 2 2 4 4 4 3 1 4 3 3 1 1 5 1 4

5 5 3 5 5 4 2 4 2 4 4 5 4 5 2 5 3 2 5 4 2 3 5 4 4 1 4 4 2 3 4 5 4 3 3 4 5 5 4 2 4 3 4 2 1 5 2 5

5 4 3 5 4 4 2 4 2 4 5 4 4 4 2 5 2 1 4 3 2 3 5 4 4 1 3 3 1 3 3 4 4 2 2 2 5 4 4 1 4 1 3 2 4 2 2 5

4 4 2 5 4 4 2 5 2 3 5 4 5 4 1 5 4 1 3 3 2 4 5 4 4 1 2 2 1 3 4 2 2 5 3 2 5 4 1 1 4 2 3 2 2 4 1 3

2 1 4 1 1 3 1 3 3 4 2 3 2 4 2 4 5 2 3 3 5 4 5 2 4 2 4 2 2 2 5 2 2 3 4 2 5 4 3 1 1 2 2 1 4 2 2 4

2 2 3 4 2 1 2 1 1 4 1 3 2 5 2 3 4 3 3 3 4 5 4 3 3 1 3 2 1 3 4 3 1 3 3 1 2 1 2 5 4 4 1 1 4 2 5 2

2 2 3 5 4 5 2 4 2 4 1 3 2 4 1 3 4 2 3 3 4 5 4 2 2 1 4 4 1 4 4 2 1 3 2 4 5 4 2 2 2 3 2 1 5 1 3 2

4 3 1 4 4 5 2 3 2 2 2 1 1 4 1 4 5 2 4 4 4 4 4 3 3 2 3 4 1 4 5 1 2 5 4 4 5 4 2 5 4 3 4 3 5 2 5 3

3 4 3 4 1 5 5 5 1 3 4 1 5 5 2 5 4 1 4 5 1 1 4 4 4 1 4 4 1 4 1 5 2 5 2 5 2 4 2 4 1 2 2 4 3 3 1 3

3 1 2 2 2 3 3 4 3 4 4 2 4 4 4 4 5 2 2 3 2 4 5 5 4 3 3 3 2 2 4 4 4 5 2 4 4 4 2 2 4 4 3 2 2 5 2 4

2 4 3 4 2 5 4 4 2 4 4 1 3 5 1 5 4 1 4 5 2 1 5 5 4 2 5 4 1 5 1 5 4 4 3 3 3 4 5 5 1 4 1 4 2 3 1 3

154 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102

5 1 2 5 4 5 2 4 2 3 2 2 2 4 3 2 3 3 2 1 2 1 3 4 2 4 4 2 1 2 2 5 1 4 2 1 5 2 2 1 5 1 4 2 2 4 4 4 1 4 4 2 1 2

4 2 2 4 3 4 2 4 3 3 4 1 2 5 2 4 3 3 2 4 3 2 4 2 5 1 3 3 2 4 1 5 2 3 2 1 4 4 2 4 5 2 4 2 4 4 4 1 2 4 5 3 5 2

4 1 2 2 1 2 4 1 1 3 4 2 2 2 1 2 2 2 3 1 4 1 3 4 4 2 1 5 3 4 1 2 2 3 4 3 5 4 2 4 5 3 4 3 2 4 1 1 2 4 2 3 4 1

4 2 3 3 1 5 1 5 1 3 4 1 4 4 2 4 3 2 4 2 3 1 5 4 5 3 3 3 2 4 2 2 1 4 4 3 3 5 1 4 5 2 4 1 2 3 3 3 2 1 5 1 3 3

5 5 4 2 4 5 4 4 2 1 2 2 5 3 2 5 5 5 5 1 1 1 5 5 4 2 4 5 2 3 1 3 1 2 2 4 2 2 5 1 4 4 4 2 4 4 4 1 2 4 5 3 5 2

3 3 4 1 5 1 3 2 2 2 4 1 5 2 3 5 4 5 1 5 2 4 1 4 5 2 5 2 4 3 2 4 3 5 3 3 2 4 4 1 4 2 2 4 5 1 4 5 3 5 4 4 1 3

2 3 5 2 5 2 4 4 2 3 5 2 5 3 1 4 4 4 2 3 3 4 1 3 4 2 2 3 3 3 1 1 1 4 4 4 3 3 3 2 4 4 1 3 3 3 3 1 5 4 4 3 3 4

3 4 4 1 5 2 1 5 1 2 2 2 5 2 4 3 4 3 1 4 2 4 1 4 5 2 3 2 5 4 1 5 1 5 4 4 1 4 4 1 4 5 1 1 5 2 4 5 5 4 4 4 1 4

2 3 4 2 5 1 4 5 2 2 3 1 3 1 5 4 1 4 1 2 2 4 3 5 4 1 4 4 5 3 2 4 2 5 4 4 4 3 5 1 4 5 2 4 5 3 5 4 3 5 4 4 1 5

3 2 4 5 5 2 3 4 2 5 5 4 2 1 4 1 5 5 3 2 3 3 4 1 4 2 5 4 5 4 4 4 2 5 3 4 2 1 4 2 2 5 2 4 5 1 4 2 5 5 3 1 2 5

3 2 5 4 5 2 1 4 1 5 5 3 5 1 4 2 2 2 2 1 2 3 3 1 1 1 1 2 3 2 4 4 2 2 4 4 4 3 4 2 1 2 2 4 5 2 4 1 2 5 4 2 2 5

4 2 4 5 2 2 4 5 3 5 5 5 5 3 2 1 5 2 4 1 5 3 3 4 4 1 5 5 1 1 4 4 1 4 4 4 1 3 4 2 1 2 2 2 2 2 4 4 5 4 4 1 3 5

4 5 5 5 5 5 3 4 1 4 4 4 2 1 3 1 5 5 3 2 3 3 4 1 4 2 5 4 1 1 5 5 3 4 5 4 2 3 5 2 1 2 2 2 2 2 4 2 5 5 3 1 2 5

5 2 2 1 4 4 1 5 5 1 2 4 1 4 4 4 5 4 2 1 2 4 2 1 5 1 5 5 5 2 1 4 1 1 3 1 2 4 5 2 3 5 1 3 1 5 2 1 5 5 3 3 4 5

4 1 4 2 5 4 3 3 4 2 5 3 3 4 4 4 5 4 1 3 4 4 3 1 5 2 5 5 5 3 4 4 2 1 1 3 3 3 5 3 4 4 2 3 2 5 4 4 5 4 3 4 1 4

5 1 3 1 4 3 4 5 2 1 1 4 4 4 4 4 4 4 3 3 2 3 5 2 4 1 5 4 5 2 5 4 2 5 4 5 1 4 3 2 3 4 1 5 1 5 1 4 5 4 5 5 5 4

155 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155

5 4 1 2 3 1 2 4 3 2 1 2 2 2 4 3 5 4 2 3 5 1 4 4 1 3 3 5 1 3 4 4 3 3 1 3 2 3 5 4 4 4 2 4 3 4 3 3 4 4 3 3 4

3 5 5 1 2 1 2 1 4 5 2 5 4 5 2 2 2 3 4 5 2 2 4 3 2 4 5 4 2 4 4 5 2 4 2 2 2 2 5 1 1 4 3 4 3 3 3 3 4 3 3 3 4

2 5 2 1 3 2 1 5 1 1 1 1 3 5 1 3 5 4 2 3 5 1 4 4 2 3 3 5 1 3 4 4 3 1 2 2 3 3 4 4 5 1 2 2 2 4 1 3 5 4 1 3 5

1 5 4 5 2 4 3 5 3 5 1 5 1 1 3 4 3 1 4 5 3 1 4 3 1 4 5 4 1 5 4 4 2 3 2 4 1 3 4 1 5 4 2 5 3 4 1 3 4 4 1 3 4

3 5 5 3 3 4 1 5 3 3 2 3 1 5 3 3 1 4 2 4 5 1 4 4 2 3 3 5 2 3 4 4 3 3 2 4 2 2 5 1 4 2 2 1 5 1 3 3 5 1 3 3 5

5 4 4 1 5 5 4 1 2 4 2 5 4 2 1 5 3 4 4 5 2 3 4 5 1 3 4 5 2 3 5 4 1 4 1 5 1 4 1 4 1 3 4 4 4 2 3 5 4 4 2 3 4

5 3 4 2 5 4 5 2 1 4 1 4 4 2 2 5 3 4 4 5 4 3 5 5 2 3 3 5 3 3 4 5 2 4 4 2 2 2 2 5 2 3 5 1 4 4 2 4 1 2 4 4 5

5 4 4 1 5 5 4 1 2 4 1 5 4 2 2 5 3 4 4 5 2 3 4 5 2 3 4 5 4 4 5 4 2 4 4 5 2 4 1 4 2 3 4 4 4 2 3 5 4 4 2 3 4

5 5 5 2 5 5 4 1 2 4 2 4 3 2 2 5 4 4 4 5 4 3 4 5 2 2 3 5 3 2 4 1 2 4 4 5 1 3 2 2 2 4 4 4 4 4 2 4 3 1 3 3 4

5 2 4 4 5 2 5 5 3 4 2 4 3 2 5 2 3 5 4 2 4 3 5 1 2 1 3 5 2 3 4 1 2 4 4 5 1 4 1 1 4 5 4 5 2 4 2 4 4 2 1 4 4

5 2 1 4 4 2 4 5 2 4 1 5 3 2 4 3 2 5 4 2 5 2 2 5 2 2 4 4 4 3 5 4 1 2 1 1 2 2 1 1 4 5 2 5 2 4 2 5 3 4 4 4 4

5 2 2 2 5 2 4 5 2 4 2 2 3 1 4 4 2 5 4 1 5 3 4 5 3 1 4 4 2 4 5 4 2 5 4 4 2 3 2 3 4 4 2 4 2 2 2 2 2 4 3 3 4

5 1 1 3 5 1 1 5 3 4 2 1 4 2 4 4 4 3 4 2 1 2 4 5 4 2 4 1 5 2 5 1 3 5 4 5 2 1 2 2 4 5 2 4 5 4 1 1 1 1 4 4 1

5 1 1 1 4 1 4 2 4 4 5 2 4 4 4 5 3 4 4 3 4 3 4 5 2 1 4 5 4 4 4 4 5 4 1 5 3 2 1 4 2 2 4 4 2 4 2 2 1 4 3 4 2

5 2 2 3 4 2 4 1 3 4 5 2 4 2 4 5 5 4 4 3 4 3 4 5 4 3 4 4 5 4 2 4 5 5 4 2 4 5 2 5 1 3 5 4 4 2 1 2 3 3 4 4 4

5 2 2 1 5 2 4 1 4 5 5 4 4 4 4 1 4 5 4 2 5 3 4 1 4 4 4 2 5 4 5 1 5 4 4 1 2 4 1 4 2 4 5 4 2 4 2 1 2 4 4 2 2

156

No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63

XA5. XA5. XA5. XA5. XB.1 1 2 3 4 5 4 2 5 2 1 2 3 3 3 2 4 5 5 1 2 3 3 4 4 2 2 1 1 5 5 5 4 5 5 2 4 5 4 1 1 2 3 2 4 3 4 4 3 4 1 2 2 1 1 3 4 2 3 4 1 4 5 3 5 1 4 3 2 1 4 4 3 4 5 1 2 2 1 2 3 4 5 4 1 1 2 3 4 4 4 4 3 5 2 2 4 4 1 2 4 4 3 4 1 2 4 3 4 1 2 1 2 3 5 4 5 4 5 1 5 4 4 1 2 4 4 4 4 5 1 2 3 2 4 4 4 5 4 2 3 4 3 2 3 2 1 1 1 1 2 2 3 2 4 1 2 1 2 4 2 3 5 4 5 5 5 4 5 1 4 4 2 4 5 3 3 1 2 2 5 4 5 5 4 4 4 2 1 3 4 4 2 4 4 2 2 2 2 4 5 5 4 5 5 2 2 3 2 3 3 3 3 2 4 2 1 2 3 4 1 2 2 1 1 2 2 2 1 1 3 3 3 3 3 2 1 2 1 1 5 4 3 4 3 2 3 2 3 5 2 3 2 2 2 4 3 4 4 5 2 1 1 2 1 5 4 5 4 4 5 4 5 5 5 4 4 2 4 5 5 4 5 5 1 4 4 1 2 5 2 3 4 3 1 3 4 3 5 4 1 2 1 1 2 3 4 5 5 1 2 1 2 1 4 5 5 5 5 1

XB.2 2 3 2 5 4 4 2 5 5 1 4 5 1 4 1 2 3 1 4 2 2 4 2 1 5 3 2 2 2 5 1 5 1 5 1 3 3 4 4 5 1 3 1 1 2 4 2 5 4 3 5 2 5 3 2 2 5 1 5 2 1 1 2

XB.3 XB.4 4 2 2 5 5 3 3 2 4 1 5 5 2 4 2 5 4 2 4 2 2 3 1 2 5 4 3 1 1 4 5 4 1 5 4 4 4 5 4 4 1 4 4 1 1 1 2 5 5 4 5 1 4 5 4 2 4 1 3 1 4 1 2

5 3 1 5 4 3 5 2 3 2 4 4 2 5 2 5 4 2 4 2 1 4 2 2 2 4 2 1 1 4 2 3 4 5 2 1 2 2 1 1 3 3 5 1 1 3 1 4 1 3 2 1 5 5 4 1 5 2 5 3 4 4 1

XB.5

Y1

Y2

Y3

Z1

Z2

Z3

4 2 2 4 5 1 4 2 4 4 1 5 2 5 2 4 2 1 4 2 2 4 2 2 5 4 2 2 2 5 2 5 2 4 1 3 2 1 4 4 2 5 5 4 2 4 2 4 5 2 1 1 5 1 3 2 5 2 4 1 3 4 1

2 4 4 5 1 4 3 2 2 1 5 5 3 4 1 3 5 1 3 2 2 3 2 4 4 3 2 3 2 2 1 4 5 5 1 4 4 4 4 2 4 3 3 1 2 5 1 3 3 1 5 1 2 5 2 5 4 2 3 4 5 1 3

2 4 3 3 2 3 4 2 2 2 4 4 4 3 2 3 3 1 4 1 3 3 1 4 5 3 2 4 1 2 2 4 3 3 2 4 4 4 5 3 4 3 4 2 2 5 2 2 4 1 5 2 5 4 1 5 4 3 4 2 5 1 5

1 4 4 5 2 4 3 3 2 3 4 4 4 5 2 2 3 1 3 4 2 2 2 3 4 2 2 3 2 3 2 4 4 4 2 4 4 5 4 3 4 1 3 2 2 2 2 3 3 2 5 4 5 5 2 4 1 4 3 4 5 2 5

5 4 5 5 1 4 1 4 2 3 3 1 1 4 1 5 2 1 5 2 1 4 2 4 2 3 1 2 2 4 1 5 4 4 2 4 3 4 4 5 1 4 1 1 1 3 1 3 5 1 1 1 4 2 1 2 3 5 4 5 1 1 5

5 4 4 5 1 5 1 4 2 5 2 1 1 5 1 4 1 2 5 2 2 3 1 4 4 4 2 1 1 1 2 3 3 4 2 3 3 4 4 4 1 4 2 1 1 3 1 2 5 5 5 2 3 1 4 4 3 5 5 4 3 4 5

5 4 4 5 2 4 2 4 1 3 2 1 2 5 2 5 1 1 5 2 1 4 1 4 4 4 2 3 1 1 1 5 4 3 1 4 4 5 4 4 1 4 1 1 2 4 1 3 5 2 5 2 3 1 4 3 3 2 5 3 2 4 4

157 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133

2 2 4 2 4 4 2 1 4 1 3 3 1 4 2 2 1 1 2 4 2 3 2 5 1 5 2 4 4 4 4 5 1 5 3 4 2 4 1 2 4 2 2 1 5 4 2 4 5 5 4 2 2 1 2 2 5 2 1 5 5 5 2 4 4 5 4 4 4 2

2 3 5 2 1 5 3 2 5 2 3 3 3 1 1 1 2 1 1 2 1 2 3 4 2 4 2 2 1 1 2 2 2 4 2 4 4 3 4 2 4 2 4 1 5 5 2 3 4 5 5 2 1 4 3 4 4 3 4 4 4 4 2 1 1 4 2 2 2 1

1 2 2 3 4 5 4 1 4 1 4 2 2 2 1 2 3 1 2 4 2 1 3 5 2 4 2 1 2 4 2 5 2 3 2 5 2 2 1 2 3 2 2 2 4 4 1 1 4 5 3 1 2 2 2 2 2 2 1 2 4 4 4 3 3 2 2 2 4 4

2 2 4 2 5 3 3 2 5 1 5 1 1 4 2 2 1 2 2 4 2 1 1 2 2 3 3 5 4 1 4 5 2 4 2 4 3 3 4 2 2 4 3 2 5 4 2 2 4 4 4 2 2 4 3 4 3 4 4 4 4 4 5 2 4 4 2 4 4 4

2 1 4 4 1 4 2 5 2 5 1 1 2 1 4 1 1 4 1 1 4 1 1 5 1 3 4 5 2 5 2 5 4 3 3 1 1 1 2 2 3 1 2 1 2 2 5 1 2 4 4 1 5 1 4 4 1 4 2 4 5 3 2 1 5 4 4 1 4 1

4 2 3 2 2 5 2 5 2 5 2 2 2 1 4 2 3 4 3 4 4 4 2 3 1 1 1 1 3 5 2 4 5 3 4 4 2 4 1 2 4 2 4 2 1 3 4 2 4 5 2 2 4 5 4 4 2 5 4 4 3 1 2 1 5 3 5 2 3 2

3 2 5 4 2 4 1 4 1 5 3 1 4 2 3 2 4 4 2 4 3 2 1 4 3 1 3 5 1 5 2 5 3 5 4 2 4 2 2 2 3 1 3 1 2 2 5 1 2 5 1 1 4 3 2 3 5 1 3 2 5 2 5 2 3 5 4 2 4 1

1 3 5 3 1 3 2 4 2 3 1 2 3 1 5 1 3 5 2 2 4 4 1 5 3 2 1 5 2 2 2 5 3 5 2 5 5 5 2 1 4 2 5 3 3 2 5 1 3 5 3 2 1 3 3 3 1 5 4 1 3 4 3 2 1 3 5 1 3 2

5 1 5 4 1 4 2 4 3 4 1 1 2 2 3 1 2 4 4 1 2 4 3 4 1 3 3 3 1 3 5 3 2 2 1 3 2 2 4 3 2 2 5 2 4 2 5 2 3 5 3 1 2 2 4 3 2 4 1 1 5 2 5 1 2 5 4 1 3 1

4 5 5 3 4 4 1 2 2 5 2 2 3 1 3 2 2 1 4 4 4 4 2 5 4 5 5 1 4 5 2 5 1 5 5 3 4 4 4 5 1 1 2 4 2 5 2 1 2 5 4 2 1 2 3 5 2 2 2 5 2 5 5 1 3 4 5 2 3 3

2 5 5 4 1 5 4 3 1 4 2 5 5 1 4 1 2 2 3 4 3 5 3 4 4 4 4 2 4 5 2 4 4 5 4 4 4 4 5 5 5 2 2 2 1 4 3 1 5 4 4 3 2 3 3 5 4 2 2 5 2 4 4 2 3 3 5 3 3 4

4 5 5 3 4 5 3 2 2 4 2 4 3 2 5 1 3 1 2 4 4 5 3 5 4 4 4 1 4 5 2 5 1 5 5 4 4 3 5 5 2 1 1 4 2 5 4 1 4 5 4 2 1 4 4 5 3 4 3 5 3 3 3 2 3 4 5 4 4 3

2 4 5 1 4 5 3 4 5 4 1 5 4 5 2 2 2 3 4 1 4 5 4 5 4 4 4 1 4 5 1 5 2 5 5 4 4 3 5 5 2 5 1 4 1 1 2 3 1 2 4 4 1 1 3 2 2 2 2 5 4 5 5 2 2 3 5 3 2 3

4 4 5 2 4 4 4 3 4 5 2 4 3 5 3 4 3 2 3 4 1 3 3 5 2 4 4 2 1 5 3 4 1 5 5 4 4 5 4 5 2 5 3 3 3 4 2 2 2 1 4 2 1 2 3 4 4 2 2 4 4 4 4 2 1 3 5 2 3 3

4 3 2 1 2 4 3 4 5 4 1 5 4 2 4 5 4 2 3 4 4 4 4 3 2 4 4 2 4 5 4 5 1 5 5 2 2 2 5 1 2 5 4 4 2 5 1 2 4 1 4 4 3 3 4 4 3 4 3 4 3 4 4 2 2 4 4 4 3 3

158 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155

3 5 2 1 3 4 4 2 4 2 5 3 2 2 3 3 1 5 3 1 2 2

4 1 1 2 2 1 4 4 5 4 4 4 2 4 4 4 4 4 3 2 4 4

2 2 3 1 3 4 3 2 2 1 3 4 1 4 4 2 4 4 4 3 4 3

3 4 3 1 4 5 5 3 4 2 4 4 2 4 3 4 4 5 5 5 2 3

5 4 1 2 4 1 4 2 4 1 4 5 3 4 2 1 4 4 2 3 2 1

4 2 1 4 2 4 4 2 4 2 4 5 3 3 1 4 4 4 1 4 1 2

4 3 4 2 1 4 4 2 5 1 4 5 3 3 2 5 5 4 1 4 1 1

4 1 5 4 5 4 2 1 3 1 4 4 4 1 2 5 3 1 2 4 2 2

2 1 5 2 1 5 5 2 4 2 5 3 5 3 1 5 4 4 2 4 2 2

2 2 3 2 5 2 2 2 1 4 5 4 5 4 5 3 4 5 3 5 1 5

4 3 5 4 5 4 1 5 3 4 4 4 4 4 5 3 3 5 3 5 1 2

3 3 4 4 5 4 1 5 2 4 5 5 4 4 5 3 3 5 4 5 2 5

4 1 3 5 5 4 4 4 4 1 4 4 5 4 5 3 4 4 4 5 5 4

2 1 3 4 5 4 4 4 2 2 2 4 5 4 5 2 3 3 4 4 4 4

2 3 3 4 5 4 4 4 1 4 5 5 5 3 5 2 3 4 4 5 4 4

159

Lampiran 7 Hasil Uji Normalitas, Outliers, Multikoliniearity dan Singularity Assessment of normality (Group number 1) Variable

min

Max

skew

c.r.

kurtosis

c.r.

z3

1.000

5.000

-.365

-1.856

-1.087

-2.761

z2

1.000

5.000

-.243

-1.234

-1.139

-2.895

z1

1.000

5.000

-.244

-1.238

-1.395

-3.546

XB.5

1.000

5.000

.179

.912

-1.308

-3.323

XB.1

1.000

5.000

.085

.430

-1.533

-3.897

XB.2

1.000

5.000

.075

.379

-1.317

-3.348

XB.3

1.000

5.000

-.050

-.252

-1.373

-3.489

XB.4

1.000

5.000

.163

.826

-1.273

-3.234

y3

1.000

5.000

-.323

-1.642

-.990

-2.517

y2

1.000

5.000

-.296

-1.506

-.991

-2.518

y1

1.000

5.000

-.048

-.244

-1.345

-3.418

XA1.5

1.000

5.000

-.032

-.165

-1.286

-3.268

XA1.1

1.000

5.000

.067

.342

-1.164

-2.958

XA5.1

1.000

5.000

.144

.730

-1.305

-3.317

XA5.2

1.000

5.000

-.185

-.940

-1.232

-3.131

XA5.3

1.000

5.000

.256

1.299

-1.003

-2.550

XA5.4

1.000

5.000

-.165

-.836

-1.204

-3.059

XA4.1

1.000

5.000

-.216

-1.097

-1.397

-3.549

XA4.2

1.000

5.000

-.383

-1.947

-.826

-2.099

XA4.3

1.000

5.000

-.447

-2.271

-1.174

-2.984

XA3.1

1.000

5.000

-.077

-.392

-1.295

-3.292

XA3.2

1.000

5.000

.140

.711

-1.251

-3.178

XA3.3

1.000

5.000

-.063

-.321

-1.255

-3.190

XA3.4

1.000

5.000

-.184

-.935

-1.345

-3.418

XA1.2

1.000

5.000

.068

.345

-1.040

-2.642

XA1.3

1.000

5.000

.080

.408

-1.183

-3.005

XA1.4

1.000

5.000

-.134

-.681

-1.226

-3.116

XA2.1

1.000

5.000

-.341

-1.731

-1.163

-2.955

XA2.2

1.000

5.000

-.287

-1.460

-.970

-2.465

XA2.3

1.000

5.000

-.385

-1.959

-1.124

-2.856

XA2.4

1.000

5.000

-.260

-1.319

-1.168

-2.969

3.813

.525

Multivariate Observations farthest from the centroid (Mahalanobis distance) (Group number 1) Observation number Mahalanobis d-squared p1 p2 96 56.803 .003 .387 138 54.241 .006 .241 101 48.120 .026 .762 57 45.370 .046 .931 126 45.048 .049 .885 77 44.099 .060 .907 80 42.870 .076 .955 134 42.851 .076 .912 62 42.694 .079 .868 53 42.158 .087 .877 55 41.640 .096 .888

160 Observation number 16 61 64 92 40 68 110 72 46 123 54 139 116 137 75 93 82 103 85 56 113 43 119 50 142 106 105 59 66 90 151 83 114 79 17 87 52 84 45 141 91 12 9 120 143 65 102 51 34 69 148 1 31 100 122 23 39 88 30

Mahalanobis d-squared 41.445 41.419 41.315 40.959 40.546 40.238 39.999 39.952 39.750 39.326 39.284 39.177 38.841 38.571 38.433 38.247 38.240 38.049 37.998 37.814 37.391 37.058 36.946 36.620 35.969 35.960 35.726 35.511 35.491 34.850 34.655 34.267 34.194 34.129 34.025 33.754 33.564 33.484 33.475 33.443 33.022 32.972 32.895 32.807 32.784 32.662 32.451 32.415 32.404 32.230 32.160 32.147 32.035 32.007 31.963 31.942 31.839 31.775 31.741

p1 .100 .100 .102 .109 .117 .124 .129 .130 .135 .145 .146 .149 .157 .165 .168 .174 .174 .179 .181 .186 .199 .210 .213 .224 .247 .247 .256 .264 .265 .290 .298 .314 .317 .320 .324 .336 .344 .348 .348 .349 .369 .371 .374 .378 .380 .385 .395 .397 .397 .406 .409 .410 .415 .416 .419 .420 .425 .428 .429

p2 .856 .786 .722 .722 .741 .738 .719 .646 .618 .665 .591 .539 .568 .577 .541 .524 .443 .431 .370 .359 .440 .491 .458 .512 .694 .629 .650 .666 .605 .782 .791 .856 .833 .806 .790 .827 .838 .818 .772 .730 .825 .796 .773 .753 .707 .700 .730 .688 .632 .650 .620 .562 .552 .501 .458 .404 .390 .359 .315

161 Observation number 104 33 136 152 5 153 10 41 149 130 63 76 117 4 73 94 36 144 146 95 109 58 121 32 7 47 108 74 6 131

Mahalanobis d-squared 31.683 31.560 31.465 31.308 31.184 30.928 30.608 30.557 30.547 30.387 30.356 30.339 30.276 29.973 29.959 29.951 29.593 29.147 29.126 28.911 28.870 28.818 28.497 28.470 28.469 28.284 28.283 27.948 27.915 27.893

p1 .432 .438 .443 .451 .457 .470 .486 .489 .489 .497 .499 .500 .503 .519 .519 .520 .538 .562 .563 .574 .576 .579 .595 .597 .597 .606 .607 .624 .626 .627

p2 .284 .281 .267 .278 .277 .333 .426 .389 .333 .350 .306 .259 .234 .309 .261 .214 .312 .472 .419 .466 .423 .386 .488 .437 .374 .405 .343 .450 .402 .350

Sample Moments (Group number 1) Sample Covariances (Group number 1) Condition number = 34.181 Eigenvalues 10.096 5.734 4.490 3.989 3.285 3.065 2.708 2.183 1.815 1.612 1.456 1.290 1.234 1.222 1.091 1.021 .946 .899 .873 .812 .787 .690 .675 .589 .563 .546 .489 .467 .414 .379 .295 Determinant of sample covariance matrix = 241.534 Sample Correlations (Group number 1) Condition number = 34.739 Eigenvalues 5.675 2.946 2.540 2.261 1.873 1.688 1.452 1.259 .958 .862 .829 .779 .712 .669 .599 .586 .560 .501 .479 .433 .428 .410 .372 .345 .322 .298 .277 .265 .246 .213 .163 Notes for Model (Default model) Computation of degrees of freedom (Default model) Number of distinct sample moments: 496 Number of distinct parameters to be estimated: 90 Degrees of freedom (496 - 90): 406

162 Lampiran 8 HASIL ANALISIS AMOS Confirmatory Factor Analysis Bukti Langsung

.41 e1

XA1.1

e2

XA1.2

.36

.64 .60

.30 e3

.54

Bukti Langsung

XA1.3

.65 .43 e4

.57

XA1.4

.32 XA1.5

e5

UJI HIPOTESIS Chi-Square =4.074 Probability =.539 CMIN/DF =.815 GFI =.989 TLI =1.014 CFI =1.000 RMSEA =.000 AGFI =.968

Parameter summary (Group number 1)

Fixed Labeled Unlabeled Total

Weights 6 0 4 10

Covariances 0 0 0 0

Variances 0 0 6 6

Means 0 0 0 0

Intercepts 0 0 0 0

Assessment of normality (Group number 1) Variable XA1.5 XA1.1 XA1.2 XA1.3 XA1.4 Multivariate

min 1.000 1.000 1.000 1.000 1.000

max 5.000 5.000 5.000 5.000 5.000

skew -.032 .067 .068 .080 -.134

c.r. -.165 .342 .345 .408 -.681

kurtosis -1.286 -1.164 -1.040 -1.183 -1.226 -1.116

c.r. -3.268 -2.958 -2.642 -3.005 -3.116 -.830

Total 6 0 10 16

163 Observations farthest from the centroid (Mahalanobis distance) (Group number 1) Observation number 116 110 143 119 101 106 27 88 96 142 105 9 80 114 112 146 103 53 108 123 50 47 85 98 56 87 115 43 54 86 68 74 73 84 52 76 44 144 11 152 148 99 120 20 55 61 34 117 95 67 89 75 6 72 69 83 17

Mahalanobis d-squared 16.450 13.283 12.295 12.076 11.595 11.583 11.509 10.781 10.703 10.655 10.570 10.400 9.961 9.580 9.580 9.322 9.252 8.854 8.794 8.717 8.397 8.243 7.631 7.561 7.498 7.364 7.351 7.325 7.252 7.205 7.200 7.098 6.990 6.982 6.933 6.894 6.886 6.858 6.679 6.533 6.533 6.433 6.404 6.379 6.188 6.025 5.915 5.833 5.825 5.412 5.384 5.327 5.306 5.249 5.240 5.227 5.088

p1 .006 .021 .031 .034 .041 .041 .042 .056 .058 .059 .061 .065 .076 .088 .088 .097 .099 .115 .118 .121 .136 .143 .178 .182 .186 .195 .196 .198 .203 .206 .206 .213 .221 .222 .226 .229 .229 .231 .246 .258 .258 .266 .269 .271 .288 .304 .315 .323 .324 .368 .371 .377 .380 .386 .387 .389 .405

p2 .586 .836 .861 .771 .761 .613 .481 .642 .538 .425 .339 .302 .404 .501 .391 .434 .373 .520 .460 .414 .538 .555 .857 .838 .815 .830 .780 .732 .714 .678 .607 .616 .631 .563 .529 .489 .420 .373 .462 .528 .455 .479 .435 .389 .509 .605 .649 .665 .608 .895 .878 .877 .854 .854 .819 .783 .849

164 Observation number 104 46 153 149 59 62 64 29 42 129 5 79 40 26 4 141 18 90 130 66 22 122 109 30 39 70 124 93 36 57 13 121 23 81 33 3 14 111 136 155 151 38 10

Mahalanobis d-squared 5.025 5.013 5.011 5.011 5.009 4.971 4.913 4.894 4.836 4.819 4.815 4.782 4.724 4.700 4.696 4.696 4.601 4.549 4.547 4.500 4.257 4.247 4.224 4.034 4.033 4.033 4.033 3.886 3.856 3.825 3.818 3.789 3.786 3.786 3.756 3.734 3.712 3.710 3.710 3.645 3.645 3.645 3.641

p1 .413 .414 .415 .415 .415 .419 .427 .429 .436 .438 .439 .443 .450 .454 .454 .454 .466 .473 .474 .480 .513 .514 .518 .544 .545 .545 .545 .566 .570 .575 .576 .580 .581 .581 .585 .588 .592 .592 .592 .602 .602 .602 .602

p2 .855 .824 .780 .729 .674 .657 .664 .625 .632 .591 .533 .510 .520 .487 .428 .366 .423 .428 .369 .367 .628 .579 .548 .735 .682 .623 .560 .700 .682 .665 .614 .594 .533 .469 .449 .417 .386 .328 .271 .298 .243 .195 .156

Sample Moments (Group number 1) Sample Covariances (Group number 1) XA1.5 XA1.1 XA1.2 XA1.3 XA1.5 1.940 XA1.1 .609 1.628 XA1.2 .547 .576 1.406 XA1.3 .585 .682 .428 1.692 XA1.4 .731 .674 .703 .577 Condition number = 4.888 Eigenvalues 4.180 1.286 1.227 .969 .855 Determinant of sample covariance matrix = 5.465

XA1.4

1.851

165 Sample Correlations (Group number 1) XA1.5 XA1.1 XA1.5 1.000 XA1.1 .343 1.000 XA1.2 .331 .381 XA1.3 .323 .411 XA1.4 .386 .388 Condition number = 4.461 Eigenvalues 2.444 .761 .678 .569 .548

XA1.2

XA1.3

XA1.4

1.000 .278 .436

1.000 .326

1.000

Notes for Model (Default model) Computation of degrees of freedom (Default model) Number of distinct sample moments: Number of distinct parameters to be estimated: Degrees of freedom (15 - 10):

15 10 5

Result (Default model) Minimum was achieved Chi-square = 4.074 Degrees of freedom = 5 Probability level = .539

Scalar Estimates (Group number 1 - Default model) Maximum Likelihood Estimates Regression Weights: (Group number 1 - Default model)

XA1.4 <--- XA.1

Estimate 1.000

S.E.

C.R.

P

Label

XA1.3 <--- XA.1

.797

.160

4.975

***

par_1

XA1.2 <--- XA.1

.802

.141

5.686

***

par_2

XA1.1 <--- XA.1

.915

.166

5.505

***

par_3

XA1.5 <--- XA.1

.888

.166

5.335

***

par_4

Standardized Regression Weights: (Group number 1 - Default model)

XA1.4 XA1.3 XA1.2 XA1.1 XA1.5

<--<--<--<--<---

XA.1 XA.1 XA.1 XA.1 XA.1

Estimate .653 .545 .601 .637 .567

166 Variances: (Group number 1 - Default model) Estimate

S.E.

C.R.

P

Label

XA.1

.790

.207

3.809

***

par_5

e4

1.061

.167

6.366

***

par_6

e3

1.190

.161

7.403

***

par_7

e2

.898

.129

6.978

***

par_8

e1

.966

.148

6.538

***

par_9

e5

1.317

.181

7.297

***

par_10

Squared Multiple Correlations: (Group number 1 - Default model) Estimate XA1.5

.321

XA1.1

.406

XA1.2

.362

XA1.3

.297

XA1.4

.427

Standardized Total Effects (Group number 1 - Default model)

XA1.5 XA1.1 XA1.2 XA1.3 XA1.4

XA.1 .567 .637 .601 .545 .653

Standardized Direct Effects (Group number 1 - Default model)

XA1.5 XA1.1 XA1.2 XA1.3 XA1.4

XA.1 .567 .637 .601 .545 .653

Standardized Indirect Effects (Group number 1 - Default model)

XA1.5 XA1.1 XA1.2 XA1.3 XA1.4

XA.1 .000 .000 .000 .000 .000

Sumber Hasil analisis AMOS 4.0 pada data primer

167

Lampiran 9 HASIL ANALISIS AMOS Confirmatory Factor Analysis Jaminan

.71 e6

XA2.1

.84

.46 e7

XA2.2

.75 e8

.68 Jaminan

.86

XA2.3

.75 .56 e9

XA2.4

UJI HIPOTESIS Chi-Square =.055 Probability =.973 CMIN/DF =.028 GFI =1.000 TLI =1.020 CFI =1.000 RMSEA =.000 AGFI =.999 Parameter summary (Group number 1)


Weights 5 0 3 8

Covariances 0 0 0 0

Variances 0 0 5 5

Means 0 0 0 0

Intercepts 0 0 0 0

Assessment of normality (Group number 1) Variable XA2.1 XA2.2 XA2.3 XA2.4 Multivariate

min 1.000 1.000 1.000 1.000

max 5.000 5.000 5.000 5.000

skew -.341 -.287 -.385 -.260

c.r. -1.731 -1.460 -1.959 -1.319

kurtosis -1.163 -.970 -1.124 -1.168 2.434

c.r. -2.955 -2.465 -2.856 -2.969 2.187

Total 5 0 8 13

168 Observations farthest from the centroid (Mahalanobis distance) (Group number 1) Observation number 96 45 16 46 80 92 134 63 137 56 90 152 55 65 146 138 151 34 75 39 59 81 85 68 2 97 71 36 142 32 42 17 123 148 61 113 91 79 101 3 64 66 48 93 26 77 29 140 33 94 76 15 47 54 60 139 131

Mahalanobis d-squared 14.375 13.115 12.655 12.481 12.357 12.347 11.661 11.583 11.204 11.036 11.036 10.944 10.362 9.251 9.147 8.955 8.892 8.659 8.411 8.317 8.147 8.108 8.038 7.676 7.474 6.814 6.775 6.600 6.188 6.188 5.872 5.724 5.463 5.463 5.204 4.979 4.979 4.979 4.977 4.969 4.858 4.858 4.682 4.645 4.453 4.306 4.197 4.147 4.099 4.062 4.002 3.826 3.826 3.826 3.826 3.826 3.782

p1 .006 .011 .013 .014 .015 .015 .020 .021 .024 .026 .026 .027 .035 .055 .058 .062 .064 .070 .078 .081 .086 .088 .090 .104 .113 .146 .148 .159 .186 .186 .209 .221 .243 .243 .267 .289 .289 .289 .290 .291 .302 .302 .321 .326 .348 .366 .380 .387 .393 .398 .406 .430 .430 .430 .430 .430 .436

p2 .618 .496 .331 .177 .083 .030 .038 .016 .014 .008 .003 .001 .003 .048 .034 .033 .021 .025 .032 .025 .026 .017 .012 .032 .043 .253 .211 .256 .513 .431 .639 .696 .833 .781 .896 .954 .933 .905 .872 .836 .867 .824 .897 .885 .947 .971 .981 .981 .980 .978 .980 .994 .990 .984 .977 .966 .965

169 Observation number 111 110 88 67 40 18 102 13 10 141 106 52 62 153 132 57 37 74 98 72 87 95 104 19 9 21 44 117 127 135 143 1 11 130 126 122 118 107 103 53 23 4 108

Mahalanobis d-squared 3.654 3.629 3.629 3.629 3.629 3.629 3.519 3.519 3.513 3.358 3.358 3.358 3.354 3.348 3.340 3.305 3.256 3.100 3.071 3.015 3.015 3.015 3.015 2.935 2.763 2.763 2.763 2.763 2.763 2.763 2.763 2.760 2.696 2.536 2.536 2.536 2.536 2.536 2.536 2.536 2.536 2.536 2.505

Sample Moments (Group number 1) Sample Covariances (Group number 1) XA2.1 XA2.2 XA2.3 XA2.4 XA2.1 1.855 XA2.2 .963 1.526 XA2.3 1.322 .952 1.775 XA2.4 1.130 .830 1.140 1.743 Condition number = 10.102 Eigenvalues 4.930 .803 .677 .488 Determinant of sample covariance matrix = 1.309

p1 .455 .459 .459 .459 .459 .459 .475 .475 .476 .500 .500 .500 .500 .501 .503 .508 .516 .541 .546 .555 .555 .555 .555 .569 .598 .598 .598 .598 .598 .598 .598 .599 .610 .638 .638 .638 .638 .638 .638 .638 .638 .638 .644

p2 .982 .979 .969 .956 .939 .917 .949 .929 .909 .961 .945 .925 .902 .877 .849 .843 .850 .935 .929 .939 .917 .889 .856 .892 .966 .952 .934 .910 .881 .846 .804 .761 .797 .919 .892 .858 .818 .771 .718 .659 .597 .531 .522

170 Sample Correlations (Group number 1) XA2.1 XA2.2 XA2.1 1.000 XA2.2 .572 1.000 XA2.3 .729 .579 XA2.4 .628 .509 Condition number = 10.511 Eigenvalues 2.838 .507 .385 .270

XA2.3

XA2.4

1.000 .648

1.000

Notes for Model (Default model) Computation of degrees of freedom (Default model) Number of distinct sample moments: Number of distinct parameters to be estimated: Degrees of freedom (10 - 8):

10 8 2

Result (Default model) Minimum was achieved Chi-square = .055 Degrees of freedom = 2 Probability level = .973 Scalar Estimates (Group number 1 - Default model) Maximum Likelihood Estimates Regression Weights: (Group number 1 - Default model)

XA2.4

<--- XA.2

Estimate 1.000

S.E.

C.R.

P

Label

XA2.3

<--- XA.2

1.163

.113

10.324

***

par_1

XA2.2

<--- XA.2

.843

.104

8.117

***

par_2

XA2.1

<--- XA.2

1.162

.115

10.120

***

par_3

Standardized Regression Weights: (Group number 1 - Default model)

XA2.4 XA2.3 XA2.2 XA2.1

<--<--<--<---

XA.2 XA.2 XA.2 XA.2

Estimate .749 .863 .675 .843

Variances: (Group number 1 - Default model) P

Label

XA.2

Estimate .978

S.E. .188

C.R. 5.186

***

par_4

e9

.766

.106

7.204

***

par_5

e8

.452

.089

5.058

***

par_6

e7

.831

.107

7.760

***

par_7

e6

.536

.096

5.588

***

par_8

171 Squared Multiple Correlations: (Group number 1 - Default model) Estimate XA2.1 .711 XA2.2 .456 XA2.3 .745 XA2.4 .561 Standardized Direct Effects (Group number 1 - Default model) XA.2 XA2.1 .843 XA2.2 .675 XA2.3 .863 XA2.4 .749 Sumber Hasil analisis AMOS 4.0 pada data primer

172 Lampiran 10 HASIL ANALISIS AMOS Confirmatory Factor Analysis Keandalan .39 XA3.1

e10

.30

.62

XA3.2

e11

.55

Keandalan

.78

.61 XA3.3

e12

.63

.39 XA3.4

e13

UJI HIPOTESIS Chi-Square =3.277 Probability =.194 CMIN/DF =1.639 GFI =.989 TLI =.969 CFI =.990 RMSEA =.064 AGFI =.945

Parameter summary (Group number 1)


Weights 5 0 3 8

Covariances 0 0 0 0

Variances 0 0 5 5

Means 0 0 0 0

Intercepts 0 0 0 0

Total 5 0 8 13

Assessment of normality (Group number 1) Variable XA3.1 XA3.2 XA3.3 XA3.4 Multivariate

min 1.000 1.000 1.000 1.000

max 5.000 5.000 5.000 5.000

skew -.077 .140 -.063 -.184

c.r. -.392 .711 -.321 -.935

kurtosis -1.295 -1.251 -1.255 -1.345 -.869

c.r. -3.292 -3.178 -3.190 -3.418 -.780

Observations farthest from the centroid (Mahalanobis distance) (Group number 1) Observation number 40 126 123 61 134 77

Mahalanobis d-squared 13.186 13.037 11.191 10.800 10.732 9.948

p1 .010 .011 .025 .029 .030 .041

p2 .802 .514 .734 .658 .490 .621



p1 .042 .042 .043 .050 .061 .081 .084 .085 .085 .095 .095 .095 .104 .109 .130 .132 .176 .180 .187 .191 .192 .195 .207 .207 .207 .213 .227 .227 .227 .230 .237 .279 .289 .297 .304 .306 .306 .306 .318 .322 .331 .345 .369 .395 .400 .400 .408 .410 .410 .414 .414 .416 .416 .419 .419 .437 .437 .437 .440

p2 .481 .334 .228 .243 .337 .611 .548 .448 .340 .406 .307 .222 .255 .241 .450 .386 .846 .818 .819 .800 .746 .701 .755 .687 .612 .608 .693 .621 .546 .503 .516 .849 .871 .878 .875 .852 .807 .754 .797 .771 .795 .844 .927 .975 .971 .959 .961 .952 .932 .920 .893 .875 .837 .810 .762 .844 .802 .753 .727

174 Observation number 89 29 58 59 92 22 128 86 51 81 11 26 33 68 74 146 141 15 35 63 106 10 12 52 107 28 32 145 2 17 31 1 48 9 45

Mahalanobis d-squared 3.749 3.749 3.735 3.735 3.616 3.533 3.523 3.521 3.387 3.331 3.260 3.260 3.260 3.260 3.260 3.230 3.197 3.194 3.171 3.109 3.109 3.104 3.084 3.038 3.038 3.015 2.930 2.882 2.867 2.835 2.835 2.748 2.648 2.631 2.626

p1 .441 .441 .443 .443 .460 .473 .474 .475 .495 .504 .515 .515 .515 .515 .515 .520 .525 .526 .530 .540 .540 .541 .544 .551 .551 .555 .570 .578 .580 .586 .586 .601 .618 .621 .622

Sample Moments (Group number 1) Sample Covariances (Group number 1) XA3.1 XA3.2 XA3.3 XA3.4 XA3.1 1.816 XA3.2 .746 1.803 XA3.3 .834 .708 1.708 XA3.4 .691 .599 .961 2.031 Condition number = 5.084 Eigenvalues 4.119 1.370 1.059 .810 Determinant of sample covariance matrix = 4.841 Sample Correlations (Group number 1) XA3.1 XA3.2 XA3.3 XA3.4 XA3.1 1.000 XA3.2 .412 1.000 XA3.3 .473 .404 1.000 XA3.4 .360 .313 .516 1.000 Condition number = 4.950 Eigenvalues 2.245 .721 .581 .453 Notes for Model (Default model) Computation of degrees of freedom (Default model)

p2 .677 .617 .573 .509 .618 .674 .628 .568 .700 .720 .758 .706 .648 .587 .524 .508 .497 .437 .411 .448 .385 .331 .303 .313 .258 .237 .303 .317 .283 .274 .222 .292 .395 .361 .308

175 Number of distinct sample moments: Number of distinct parameters to be estimated: Degrees of freedom (10 - 8):

10 8 2

Result (Default model) Minimum was achieved Chi-square = 3.277 Degrees of freedom = 2 Probability level = .194 Scalar Estimates (Group number 1 - Default model) Maximum Likelihood Estimates Regression Weights: (Group number 1 - Default model) Estimate S.E. C.R. XA3.4 <--- XA.3 1.000

P

Label

XA3.3 <--- XA.3

1.137

.178

6.396

***

par_1

XA3.2 <--- XA.3

.820

.162

5.074

***

par_2

XA3.1 <--- XA.3

.939

.169

5.543

***

par_3

Standardized Regression Weights: (Group number 1 - Default model) Estimate XA3.4 <--- XA.3 .627 XA3.3 <--- XA.3 .778 XA3.2 <--- XA.3 .546 XA3.1 <--- XA.3 .623 Variances: (Group number 1 - Default model) Estimate S.E.

P

Label

.800

.214

3.740

***

par_4

e13

1.232

.178

6.937

***

par_5

e12

.673

.156

4.319

***

par_6

e11

1.265

.170

7.429

***

par_7

e10

1.110

.165

6.732

***

par_8

XA.3

C.R.

Squared Multiple Correlations: (Group number 1 - Default model) Estimate XA3.1 .389 XA3.2 .298 XA3.3 .606 XA3.4 .394 Standardized Direct Effects (Group number 1 - Default model) XA.3 XA3.1 .623 XA3.2 .546 XA3.3 .778 XA3.4 .627 Sumber Hasil analisis AMOS 4.0 pada data primer

176 Lampiran 11 HASIL ANALISIS AMOS Confirmatory Factor Analysis Daya Tanggap .84 e14

XA4.1

.92 .28 e15

.53

Daya Tanggap

XA4.2

.60 .36 e16

XA4.3

UJI HIPOTESIS Chi-Square =.000 Probability =\p CMIN/DF =\cmindf GFI =1.000 TLI =\tli CFI =\cfi RMSEA =\rmsea AGFI =\AGFI

Parameter summary (Group number 1) Weights Covariances Variances Fixed 4 0 0 Labeled 0 0 0 Unlabeled 2 0 4 Total 6 0 4

Means 0 0 0 0

Assessment of normality (Group number 1) Variable min max skew c.r. XA4.1 1.000 5.000 -.216 -1.097 XA4.2 1.000 5.000 -.383 -1.947 XA4.3 1.000 5.000 -.447 -2.271 Multivariate

kurtosis -1.397 -.826 -1.174 -.873

Intercepts 0 0 0 0

Total 4 0 6 10

c.r. -3.549 -2.099 -2.984 -.993

Observations farthest from the centroid (Mahalanobis distance) (Group number 1) Observation number Mahalanobis d-squared p1 p2 138 13.099 .004 .497 126 10.707 .013 .617 118 10.707 .013 .345 82 10.613 .014 .174 79 9.264 .026 .376 101 9.006 .029 .301 84 7.780 .051 .677 2 7.656 .054 .596 59 7.216 .065 .689 134 6.134 .105 .970 96 6.118 .106 .946 137 6.118 .106 .906 110 6.024 .110 .885



p1 .110 .117 .137 .137 .139 .143 .149 .149 .149 .207 .207 .207 .211 .211 .211 .214 .214 .217 .224 .232 .260 .260 .281 .331 .336 .338 .338 .338 .338 .338 .338 .338 .338 .338 .338 .344 .344 .344 .344 .344 .346 .346 .346 .403 .404 .404 .406 .419 .419 .419 .419 .423 .428 .431 .431 .431 .438 .438 .438

p2 .822 .817 .915 .869 .824 .802 .785 .710 .627 .975 .959 .937 .924 .890 .846 .822 .764 .723 .729 .745 .893 .853 .928 .995 .994 .992 .987 .980 .970 .956 .937 .913 .881 .843 .798 .789 .737 .678 .615 .549 .508 .441 .376 .835 .797 .747 .708 .767 .714 .656 .594 .565 .551 .514 .456 .393 .398 .337 .280

178 Observation number 97 94 77 75 68 45 127 42 33 34 65 73 76 100 5 21 81 104 105 108 99 92 151 26 9 69 147 155

Mahalanobis d-squared 2.712 2.712 2.712 2.712 2.698 2.682 2.651 2.651 2.651 2.547 2.547 2.547 2.547 2.483 2.419 2.419 2.419 2.419 2.419 2.419 2.374 2.374 2.321 2.321 2.321 2.119 2.119 2.119

p1 .438 .438 .438 .438 .441 .443 .449 .449 .449 .467 .467 .467 .467 .478 .490 .490 .490 .490 .490 .490 .499 .499 .509 .509 .509 .548 .548 .548

Sample Moments (Group number 1) Sample Covariances (Group number 1) XA4.1 XA4.2 XA4.3 XA4.1 2.123 XA4.2 .823 1.358 XA4.3 1.120 .518 1.984 Condition number = 4.668 Eigenvalues 3.587 1.110 .768 Determinant of sample covariance matrix = 3.060 Sample Correlations (Group number 1) XA4.1 XA4.2 XA4.3 XA4.1 1.000 XA4.2 .484 1.000 XA4.3 .546 .316 1.000 Condition number = 4.662 Eigenvalues 1.904 .688 .408 Notes for Model (Default model) Computation of degrees of freedom (Default model) Number of distinct sample moments: 6 Number of distinct parameters to be estimated: 6 Degrees of freedom (6 - 6): 0 Result (Default model) Minimum was achieved Chi-square = .000 Degrees of freedom = 0 Probability level cannot be computed

p2 .229 .183 .143 .110 .093 .078 .074 .054 .039 .071 .052 .037 .026 .034 .045 .032 .022 .015 .010 .006 .007 .004 .006 .004 .002 .021 .014 .009

179 Scalar Estimates (Group number 1 - Default model) Maximum Likelihood Estimates Regression Weights: (Group number 1 - Default model) Estimate S.E. C.R. P Label XA4.3 <--- XA.4 1.000 XA4.2 <--- XA.4 .735 .135 5.427 *** par_1 XA4.1 <--- XA.4 1.587 .342 4.640 *** par_2 Standardized Regression Weights: (Group number 1 - Default model) Estimate XA4.3 <--- XA.4 .596 XA4.2 <--- XA.4 .529 XA4.1 <--- XA.4 .915 Variances: (Group number 1 - Default model) Estimate

P

Label

.706

.218

3.232

.001

par_3

e16

1.278

.198

6.472

***

par_4

e15

.978

.133

7.371

***

par_5

e14

.346

.338

1.021

.307

par_6

XA.4

S.E.

C.R.

Squared Multiple Correlations: (Group number 1 - Default model) Estimate XA4.1 .837 XA4.2 .280 XA4.3 .356 Standardized Direct Effects (Group number 1 - Default model) XA.4 XA4.1 .915 XA4.2 .529 XA4.3 .596 Sumber Hasil analisis AMOS 4.0 pada data primer

180 Lampiran 12 HASIL ANALISIS AMOS Confirmatory Factor Analysis Empati

.46 e17

XA5.1

.68 .38 e18

.62

XA5.2

.43 e19

.66

empati

XA5.3

.75 .57 e20

XA5.4

UJI HIPOTESIS Chi-Square =1.563 Probability =.458 CMIN/DF =.782 GFI =.995 TLI =1.009 CFI =1.000 RMSEA =.000 AGFI =.976 Parameter summary (Group number 1) Weights Covariances Variances Fixed 5 0 0 Labeled 0 0 0 Unlabeled 3 0 5 Total 8 0 5 Assessment of normality (Group number 1) Variable min max skew c.r. XA5.1 1.000 5.000 .144 .730 XA5.2 1.000 5.000 -.185 -.940 XA5.3 1.000 5.000 .256 1.299 XA5.4 1.000 5.000 -.165 -.836 Multivariate

Means 0 0 0 0

kurtosis -1.305 -1.232 -1.003 -1.204 -1.737

Intercepts 0 0 0 0

Total 5 0 8 13

c.r. -3.317 -3.131 -2.550 -3.059 -1.560

Observations farthest from the centroid (Mahalanobis distance) (Group number 1) Observation number Mahalanobis d-squared p1 p2 93 13.261 .010 .792 24 13.151 .011 .488 87 10.759 .029 .837 91 10.170 .038 .839



p1 .038 .038 .043 .047 .051 .051 .056 .067 .068 .093 .116 .125 .128 .140 .140 .145 .145 .147 .147 .174 .176 .186 .203 .212 .261 .262 .266 .267 .268 .268 .280 .282 .284 .303 .314 .316 .316 .322 .353 .359 .368 .380 .380 .386 .391 .396 .397 .397 .397 .404 .404 .433 .435 .436 .437 .447 .447 .458 .458

p2 .699 .533 .494 .451 .392 .267 .261 .350 .251 .584 .803 .826 .788 .830 .766 .748 .670 .599 .509 .764 .711 .751 .836 .858 .988 .982 .977 .967 .952 .930 .948 .931 .912 .954 .962 .951 .930 .928 .981 .980 .983 .988 .982 .981 .978 .976 .965 .950 .930 .932 .907 .972 .963 .948 .933 .943 .922 .939 .917

182 Observation number 40 108 132 83 136 137 73 60 147 52 78 5 23 72 27 99 105 59 44 15 10 74 152 107 35 2 22 43 26 8 31 71 114 55 38 34 151

Mahalanobis d-squared 3.629 3.629 3.604 3.604 3.597 3.563 3.563 3.563 3.403 3.398 3.398 3.346 3.287 3.287 3.272 3.272 3.271 3.265 3.236 3.236 3.236 3.231 3.231 3.225 3.222 3.147 3.099 3.099 3.029 3.029 3.008 3.008 2.982 2.903 2.903 2.903 2.887

Sample Moments (Group number 1) Sample Covariances (Group number 1) XA5.1 XA5.2 XA5.3 XA5.4 XA5.1 1.859 XA5.2 .754 1.568 XA5.3 .690 .650 1.520 XA5.4 .919 .717 .819 1.704 Condition number = 5.259 Eigenvalues 3.959 .998 .941 .753 Determinant of sample covariance matrix = 2.799

Sample Correlations (Group number 1) XA5.1 XA5.2 XA5.3 XA5.4 XA5.1 1.000 XA5.2 .442 1.000 XA5.3 .410 .421 1.000 XA5.4 .516 .439 .509 1.000 Condition number = 5.272 Eigenvalues 2.371 .600 .579 .450

p1 .458 .458 .462 .462 .463 .468 .468 .468 .493 .494 .494 .502 .511 .511 .513 .513 .514 .515 .519 .519 .519 .520 .520 .521 .521 .534 .541 .541 .553 .553 .556 .556 .561 .574 .574 .574 .577

p2 .889 .855 .839 .796 .756 .745 .690 .631 .784 .740 .685 .700 .724 .668 .631 .569 .507 .452 .434 .372 .313 .264 .215 .177 .141 .175 .185 .145 .175 .136 .120 .091 .082 .111 .083 .060 .050

183 Notes for Model (Default model) Computation of degrees of freedom (Default model) Number of distinct sample moments: 10 Number of distinct parameters to be estimated: 8 Degrees of freedom (10 - 8): 2 Result (Default model) Minimum was achieved Chi-square = 1.563 Degrees of freedom = 2 Probability level = .458 Scalar Estimates (Group number 1 - Default model) Maximum Likelihood Estimates Regression Weights: (Group number 1 - Default model) Estimate S.E. C.R. XA5.4 <--- XA.5 1.000

P

Label

XA5.3 <--- XA.5

.824

.122

6.750

***

par_1

XA5.2 <--- XA.5

.789

.128

6.173

***

par_2

XA5.1 <--- XA.5

.937

.138

6.813

***

par_3

Standardized Regression Weights: (Group number 1 - Default model) Estimate XA5.4 <--- XA.5 .753 XA5.3 <--- XA.5 .656 XA5.2 <--- XA.5 .619 XA5.1 <--- XA.5 .675 Variances: (Group number 1 - Default model) Estimate S.E. C.R.

P

Label

XA.5

.965

.207

4.665

***

par_4

E20

.739

.139

5.322

***

par_5

E19

.865

.128

6.780

***

par_6

E18

.967

.136

7.089

***

par_7

E17

1.011

.155

6.541

***

par_8

Squared Multiple Correlations: (Group number 1 - Default model) Estimate XA5.1

.456

XA5.2

.383

XA5.3

.431

XA5.4

.566

Standardized Direct Effects (Group number 1 - Default model) XA.5 XA5.1 .675 XA5.2 .619 XA5.3 .656 XA5.4 .753 Sumber Hasil analisis AMOS 4.0 pada data primer

184

Lampiran 13 HASIL ANALISIS AMOS Confirmatory Factor Analysis Kualitas Produk .57 e21

XB.1

e22

XB.2

.75

.49

.70 .58

e23

.76

Kualitas Produk

XB.3

.51 .27 e24

.57

XB.4

.33 e25

XB.5

UJI HIPOTESIS Chi-Square =10.243 Probability =.069 CMIN/DF =2.049 GFI =.973 TLI =.950 CFI =.975 RMSEA =.083 AGFI =.919

Parameter summary (Group number 1) Weights Covariances Variances Fixed 6 0 0 Labeled 0 0 0 Unlabeled 4 0 6 Total 10 0 6 Assessment of normality (Group number 1) Variable min max skew c.r. XB.5 1.000 5.000 .179 .912 XB.1 1.000 5.000 .085 .430 XB.2 1.000 5.000 .075 .379 XB.3 1.000 5.000 -.050 -.252 XB.4 1.000 5.000 .163 .826 Multivariate

Means 0 0 0 0

kurtosis -1.308 -1.533 -1.317 -1.373 -1.273 -1.366

Intercepts 0 0 0 0

Total 6 0 10 16

c.r. -3.323 -3.897 -3.348 -3.489 -3.234 -1.016

Observations farthest from the centroid (Mahalanobis distance) (Group number 1) Observation number Mahalanobis d-squared p1 p2 138 14.615 .012 .849 91 14.049 .015 .688 121 13.475 .019 .578 62 12.443 .029 .666 54 12.124 .033 .586 149 11.876 .037 .501 136 11.781 .038 .373 120 11.776 .038 .238 43 10.853 .054 .469 31 10.847 .055 .338 16 10.636 .059 .310



p1 .075 .079 .094 .095 .095 .100 .116 .128 .134 .134 .138 .163 .165 .169 .176 .188 .206 .212 .217 .219 .221 .227 .231 .238 .238 .242 .253 .274 .279 .281 .283 .285 .293 .293 .310 .319 .324 .333 .349 .360 .372 .372 .386 .386 .402 .402 .404 .442 .447 .450 .452 .454 .456 .457 .461 .462 .464 .466 .470

p2 .503 .446 .601 .509 .404 .384 .537 .618 .607 .515 .473 .724 .670 .632 .636 .700 .813 .806 .789 .742 .704 .694 .664 .673 .602 .566 .623 .757 .748 .702 .658 .615 .627 .564 .670 .695 .676 .703 .778 .813 .846 .802 .853 .813 .866 .830 .801 .947 .944 .933 .919 .897 .877 .847 .834 .798 .763 .722 .708



p1 .475 .490 .496 .500 .502 .502 .507 .510 .524 .537 .540 .555 .569 .569 .575 .577 .577 .579 .597 .610 .610 .611 .612 .616 .623 .629 .646 .656 .657 .671

Sample Moments (Group number 1) Sample Covariances (Group number 1) XB.5 XB.1 XB.2 XB.3 XB.4 XB.5 1.909 XB.1 .823 2.294 XB.2 .709 1.189 1.874 XB.3 .860 1.248 .994 2.026 XB.4 .824 .687 .644 .834 1.991 Condition number = 6.679 Eigenvalues 5.601 1.610 1.110 .935 .839 Determinant of sample covariance matrix = 7.847 Sample Correlations (Group number 1) XB.5 XB.1 XB.2 XB.3 XB.5 1.000 XB.1 .393 1.000 XB.2 .375 .574 1.000 XB.3 .437 .579 .510 1.000 XB.4 .423 .321 .334 .415 Condition number = 7.030 Eigenvalues 2.758 .798 .573 .479 .392

XB.4

1.000

Notes for Model (Default model) Computation of degrees of freedom (Default model) Number of distinct sample moments: 15 Number of distinct parameters to be estimated: 10 Degrees of freedom (15 - 10): 5

p2 .691 .760 .759 .736 .700 .647 .633 .596 .669 .725 .698 .765 .821 .780 .771 .741 .687 .644 .743 .797 .748 .705 .654 .631 .635 .631 .727 .764 .713 .779

187 Result (Default model) Minimum was achieved Chi-square = 10.243 Degrees of freedom = 5 Probability level = .069 Scalar Estimates (Group number 1 - Default model) Maximum Likelihood Estimates Regression Weights: (Group number 1 - Default model) Estimate S.E. C.R. P XB.4 <--- XB 1.000

Label

XB.3 <--- XB

1.489

.257

5.803

***

par_1

XB.2 <--- XB

1.320

.242

5.453

***

par_2

XB.1 <--- XB

1.567

.283

5.532

***

par_3

XB.5 <--- XB

1.085

.211

5.134

***

par_4

Standardized Regression Weights: (Group number 1 - Default model) Estimate XB.4 <--- XB .515 XB.3 <--- XB .760 XB.2 <--- XB .701 XB.1 <--- XB .752 XB.5 <--- XB .571 Variances: (Group number 1 - Default model) Estimate S.E. C.R.

P

Label

XB

.528

.172

3.079

.002

par_5

e24

1.463

.183

7.991

***

par_6

e23

.854

.145

5.906

***

par_7

e22

.954

.141

6.746

***

par_8

e21

.997

.165

6.049

***

par_9

e25

1.287

.166

7.752

***

par_10

Squared Multiple Correlations: (Group number 1 - Default model) Estimate XB.5 .326 XB.1 .566 XB.2 .491 XB.3 .578 XB.4 .265 Standardized Direct Effects (Group number 1 - Default model) XB XB.5 .571 XB.1 .752 XB.2 .701 XB.3 .760 XB.4 .515 Sumber Hasil analisis AMOS 4.0 pada data primer

188 Lampiran 14 Hasil Analisis Amos Confirmatory Factor Analysis Kepuasan Pelanggan

.67 y1

e26

.82 Kepuasan Pelanggan Internal

.56

.75 y2

e27

.86 .74 y3

e28



Means 0 0 0 0

Assessment of normality (Group number 1) Variable min max skew c.r. y3 1.000 5.000 -.323 -1.642 y2 1.000 5.000 -.296 -1.506 y1 1.000 5.000 -.048 -.244 Multivariate

kurtosis -.990 -.991 -1.345 .300

Intercepts 0 0 0 0

Total 4 0 6 10

c.r. -2.517 -2.518 -3.418 .341

Observations farthest from the centroid (Mahalanobis distance) (Group number 1) Observation number Mahalanobis d-squared p1 p2 57 13.595 .004 .420 46 13.540 .004 .108 104 12.285 .006 .080 96 10.037 .018 .314 68 9.874 .020 .191 141 9.672 .022 .120 53 9.672 .022 .052 155 9.643 .022 .021 20 8.932 .030 .047 52 8.247 .041 .108 42 7.250 .064 .413



p1 .086 .086 .110 .152 .152 .152 .169 .173 .181 .181 .187 .191 .219 .228 .228 .228 .237 .237 .248 .248 .283 .284 .284 .284 .284 .287 .287 .287 .287 .295 .296 .309 .309 .311 .311 .314 .314 .314 .314 .314 .354 .356 .373 .396 .396 .396 .396 .460 .460 .460 .483 .483 .500 .500 .500 .500 .500 .500 .500

p2 .682 .571 .818 .983 .970 .949 .974 .965 .968 .947 .941 .930 .983 .984 .974 .958 .962 .942 .954 .932 .988 .983 .973 .958 .939 .925 .895 .858 .813 .820 .778 .829 .780 .738 .678 .642 .576 .507 .438 .372 .712 .671 .764 .873 .835 .791 .740 .981 .972 .959 .984 .977 .988 .981 .973 .961 .945 .925 .900



p1 .507 .507 .507 .507 .507 .507 .507 .507 .507 .507 .507 .507 .507 .507 .509 .509 .509 .509 .509 .509 .509 .529 .529 .529 .542 .542 .542 .542 .542 .542

Sample Moments (Group number 1) Sample Covariances (Group number 1) y3 y2 y1 y3 1.562 y2 1.007 1.564 y1 1.230 1.078 1.970 Condition number = 7.948 Eigenvalues 3.930 .670 .495 Determinant of sample covariance matrix = 1.303 Sample Correlations (Group number 1) y3 y2 y1 y3 1.000 y2 .644 1.000 y1 .701 .614 1.000 Condition number = 7.807 Eigenvalues 2.307 .397 .296 Notes for Model (Default model) Computation of degrees of freedom (Default model) Number of distinct sample moments: 6 Number of distinct parameters to be estimated: 6 Degrees of freedom (6 - 6): 0 Result (Default model) Minimum was achieved Chi-square = .000 Degrees of freedom = 0 Probability level cannot be computed Scalar Estimates (Group number 1 - Default model)

p2 .902 .872 .835 .792 .743 .689 .630 .568 .504 .440 .378 .319 .264 .214 .184 .144 .111 .083 .061 .044 .031 .062 .045 .031 .045 .032 .022 .014 .009 .006

191 Maximum Likelihood Estimates Regression Weights: (Group number 1 - Default model) Estimate S.E. C.R. P y3 <--- y 1.000

Label

y2

<--- y

.876

.092

9.539

***

par_1

y1

<--- y

1.070

.106

10.079

***

par_2

Standardized Regression Weights: (Group number 1 - Default model) Estimate y3 <--- y .858 y2 <--- y .751 y1 <--- y .817 Variances: (Group number 1 - Default model) Estimate S.E. C.R. y

P

Label

1.149

.191

6.002

***

par_3

e26

.654

.122

5.341

***

par_4

e27

.681

.101

6.722

***

par_5

e28

.412

.097

4.254

***

par_6

Squared Multiple Correlations: (Group number 1 - Default model) Estimate y3 .736 y2 .564 y1 .668 Standardized Direct Effects (Group number 1 - Default model) y y3 .858 y2 .751 y1 .817 Sumber Hasil analisis AMOS 4.0 pada data primer

192 Lampiran 15 HASIL ANALISIS AMOS Confirmatory Factor Analysis Loyalitas Pelanggan

.53 z1

e29

.73

Loyalitas Pelanggan Internal

.73

.85 z2

e30

.73 .53 z3



Means 0 0 0 0

Assessment of normality (Group number 1) Variable min max skew c.r. z3 1.000 5.000 -.365 -1.856 z2 1.000 5.000 -.243 -1.234 z1 1.000 5.000 -.244 -1.238 Multivariate

kurtosis -1.087 -1.139 -1.395 .411

Intercepts 0 0 0 0

Total 4 0 6 10

c.r. -2.761 -2.895 -3.546 .467

Observations farthest from the centroid (Mahalanobis distance) (Group number 1) Observation number Mahalanobis d-squared p1 p2 103 14.292 .003 .325 50 13.459 .004 .115 51 12.568 .006 .059 84 9.484 .024 .495 92 9.484 .024 .301 109 9.306 .025 .205 30 8.780 .032 .238 58 8.342 .039 .269 66 8.342 .039 .161 77 8.342 .039 .088

e31



p1 .052 .059 .083 .083 .083 .099 .154 .154 .154 .171 .187 .187 .202 .206 .206 .223 .245 .274 .291 .291 .291 .291 .291 .291 .297 .297 .297 .304 .304 .304 .304 .304 .304 .307 .307 .309 .309 .309 .309 .311 .311 .346 .376 .378 .378 .378 .378 .378 .387 .387 .387 .401 .402 .402 .402 .420 .424 .424 .436

p2 .180 .213 .532 .417 .311 .465 .955 .926 .889 .935 .965 .944 .965 .956 .933 .963 .987 .997 .999 .998 .996 .993 .989 .982 .980 .970 .954 .957 .937 .912 .879 .839 .792 .762 .705 .656 .590 .521 .452 .404 .339 .642 .832 .802 .752 .696 .636 .572 .597 .532 .467 .540 .487 .422 .359 .476 .445 .382 .444

194 Observation number 60 14 59 16 72 75 95 102 153 1 4 19 49 93 97 98 105 138 146 148 63 130 91 52 27 6 73 80 78 38 145

Mahalanobis d-squared 2.615 2.606 2.606 2.564 2.564 2.564 2.564 2.564 2.564 2.445 2.445 2.445 2.445 2.445 2.445 2.445 2.445 2.445 2.445 2.445 2.419 2.419 2.180 2.180 2.180 2.162 2.162 2.001 2.001 1.879 1.879

p1 .455 .457 .457 .464 .464 .464 .464 .464 .464 .485 .485 .485 .485 .485 .485 .485 .485 .485 .485 .485 .490 .490 .536 .536 .536 .539 .539 .572 .572 .598 .598

Sample Moments (Group number 1) Sample Covariances (Group number 1) z3 z2 z1 z3 1.727 z2 1.071 1.727 z1 1.029 1.206 2.182 Condition number = 6.635 Eigenvalues 4.102 .916 .618 Determinant of sample covariance matrix = 2.323 Sample Correlations (Group number 1) z3 z2 z1 z3 1.000 z2 .620 1.000 z1 .530 .621 1.000 Condition number = 6.271 Eigenvalues 2.182 .470 .348 Notes for Model (Default model) Computation of degrees of freedom (Default model) Number of distinct sample moments: 6 Number of distinct parameters to be estimated: 6 Degrees of freedom (6 - 6): 0 Result (Default model) Minimum was achieved Chi-square = .000

p2 .563 .516 .452 .461 .398 .338 .281 .230 .184 .299 .246 .198 .157 .121 .092 .068 .049 .035 .024 .016 .015 .010 .087 .064 .046 .039 .027 .102 .075 .170 .132

195 Degrees of freedom = 0 Probability level cannot be computed Scalar Estimates (Group number 1 - Default model) Maximum Likelihood Estimates Regression Weights: (Group number 1 - Default model) Estimate S.E. C.R. P Label z1 <--- Z 1.000 z2 <--- Z 1.041 .129 8.044 *** par_1 z3 <--- Z .888 .112 7.944 *** par_2 Standardized Regression Weights: (Group number 1 - Default model) Estimate z1 <--- Z .729 z2 <--- Z .853 z3 <--- Z .727 Variances: (Group number 1 - Default model) Estimate S.E. C.R. P Z 1.159 .247 4.695 *** e29 1.024 .162 6.315 *** e30 .471 .133 3.534 *** e31 .814 .128 6.342 ***

Label par_3 par_4 par_5 par_6

Squared Multiple Correlations: (Group number 1 - Default model) Estimate z3 .529 z2 .727 z1 .531 Standardized Direct Effects (Group number 1 - Default model) Z z3 .727 z2 .853 z1 .729 Sumber Hasil analisis AMOS 4.0 pada data primer

196 Lampiran 16 HASIL ANALISIS AMOS Second Order Confirmatory Factor Analysis HASIL ANALISIS AMOS Second Order Confirmatory Factor Analysis

.41 e1

XA1.1.37

e2

XA1.2.29 .61

e3

XA1.3 .65 .42

e4

XA1.4.32

e5

XA1.5

e6

XA2.1.47

e7

XA2.2.74 .68

e8

XA2.3.76 .58

e9

XA2.4.43

.64

.54

Bukti Langsung

.57

.70

.16 .84

.20 -.01

.86

e10 e11 e12 e13 e14

.13 -.02 .29

XA3.1.30

.66 XA3.2.57 .55 .75 XA3.3.38 .62 XA3.4

Keandalan

e16

XA4.3

ez1

.70 .37

.84

Kepuasan Pelanggan Internal

.23 .08 .33

y1

.75

y2

.84

.56

e26

.71

e27

y3

.21

e28

.22

XA4.1.32 .85 XA4.2.39

.23

.27

.57 Daya Tanggap

.63

e19 e20

XA5.4

.31 .56

-.05

.10 .14

.21

XA5.1.39

.04 .12 .21

.46

.68 XA5.2.44 .63 .67 XA5.3.74 .54

e18

.05

.73

e15

e17

Jaminan

.20 .03 -.01

.35.75 .83

Loyalitas Pelanggan Internal

z1 .68

e29

z2 .55

e30

z3

e31

.74

empati

.04

ez2

.01 .57 e21

XB.1 .50

e22

XB.2 .58

e23

XB.3 .27 .52

e24

XB.4 .32

e25

XB.5

.76

.56

.18 .75 .70 Kualitas Produk

UJI HIPOTESIS Chi-Square =402.658 Probability =.538 CMIN/DF =.992 GFI =.867 TLI =1.003 CFI =1.000 RMSEA =.000 AGFI =.838

197

Analysis Summary Date and Time Date: 17 December, 2010 Time: 11:58:20 AM Title Model: 17 December, 2010 11:58 AM Notes for Group (Group number 1) The model is recursive. Sample size = 155 Parameter summary (Group number 1) Weights Covariances Variances Fixed 41 0 0 Labeled 0 0 0 Unlabeled 36 15 39 Total 77 15 39

Means 0 0 0 0

Intercepts 0 0 0 0

Total 41 0 90 131

Assessment of normality (Group number 1) Variable min max skew c.r. kurtosis c.r. z3 1.000 5.000 -.365 -1.856 -1.087 -2.761 z2 1.000 5.000 -.243 -1.234 -1.139 -2.895 z1 1.000 5.000 -.244 -1.238 -1.395 -3.546 XB.5 1.000 5.000 .179 .912 -1.308 -3.323 XB.1 1.000 5.000 .085 .430 -1.533 -3.897 XB.2 1.000 5.000 .075 .379 -1.317 -3.348 XB.3 1.000 5.000 -.050 -.252 -1.373 -3.489 XB.4 1.000 5.000 .163 .826 -1.273 -3.234 y3 1.000 5.000 -.323 -1.642 -.990 -2.517 y2 1.000 5.000 -.296 -1.506 -.991 -2.518 y1 1.000 5.000 -.048 -.244 -1.345 -3.418 XA1.5 1.000 5.000 -.032 -.165 -1.286 -3.268 XA1.1 1.000 5.000 .067 .342 -1.164 -2.958 XA5.1 1.000 5.000 .144 .730 -1.305 -3.317 XA5.2 1.000 5.000 -.185 -.940 -1.232 -3.131 XA5.3 1.000 5.000 .256 1.299 -1.003 -2.550 XA5.4 1.000 5.000 -.165 -.836 -1.204 -3.059 XA4.1 1.000 5.000 -.216 -1.097 -1.397 -3.549 XA4.2 1.000 5.000 -.383 -1.947 -.826 -2.099 XA4.3 1.000 5.000 -.447 -2.271 -1.174 -2.984 XA3.1 1.000 5.000 -.077 -.392 -1.295 -3.292 XA3.2 1.000 5.000 .140 .711 -1.251 -3.178 XA3.3 1.000 5.000 -.063 -.321 -1.255 -3.190 XA3.4 1.000 5.000 -.184 -.935 -1.345 -3.418 XA1.2 1.000 5.000 .068 .345 -1.040 -2.642 XA1.3 1.000 5.000 .080 .408 -1.183 -3.005 XA1.4 1.000 5.000 -.134 -.681 -1.226 -3.116 XA2.1 1.000 5.000 -.341 -1.731 -1.163 -2.955 XA2.2 1.000 5.000 -.287 -1.460 -.970 -2.465 XA2.3 1.000 5.000 -.385 -1.959 -1.124 -2.856 XA2.4 1.000 5.000 -.260 -1.319 -1.168 -2.969 Multivariate 3.813 .525 Observations farthest from the centroid (Mahalanobis distance) (Group number 1)



p1 .003 .006 .026 .046 .049 .060 .076 .076 .079 .087 .096 .100 .100 .102 .109 .117 .124 .129 .130 .135 .145 .146 .149 .157 .165 .168 .174 .174 .179 .181 .186 .199 .210 .213 .224 .247 .247 .256 .264 .265 .290 .298 .314 .317 .320 .324 .336 .344 .348 .348 .349 .369 .371 .374 .378 .380 .385 .395 .397

p2 .387 .241 .762 .931 .885 .907 .955 .912 .868 .877 .888 .856 .786 .722 .722 .741 .738 .719 .646 .618 .665 .591 .539 .568 .577 .541 .524 .443 .431 .370 .359 .440 .491 .458 .512 .694 .629 .650 .666 .605 .782 .791 .856 .833 .806 .790 .827 .838 .818 .772 .730 .825 .796 .773 .753 .707 .700 .730 .688

199 Observation number Mahalanobis d-squared p1 p2 34 32.404 .397 .632 69 32.230 .406 .650 148 32.160 .409 .620 1 32.147 .410 .562 31 32.035 .415 .552 100 32.007 .416 .501 122 31.963 .419 .458 23 31.942 .420 .404 39 31.839 .425 .390 88 31.775 .428 .359 30 31.741 .429 .315 104 31.683 .432 .284 33 31.560 .438 .281 136 31.465 .443 .267 152 31.308 .451 .278 5 31.184 .457 .277 153 30.928 .470 .333 10 30.608 .486 .426 41 30.557 .489 .389 149 30.547 .489 .333 130 30.387 .497 .350 63 30.356 .499 .306 76 30.339 .500 .259 117 30.276 .503 .234 4 29.973 .519 .309 73 29.959 .519 .261 94 29.951 .520 .214 36 29.593 .538 .312 144 29.147 .562 .472 146 29.126 .563 .419 95 28.911 .574 .466 109 28.870 .576 .423 58 28.818 .579 .386 121 28.497 .595 .488 32 28.470 .597 .437 7 28.469 .597 .374 47 28.284 .606 .405 108 28.283 .607 .343 74 27.948 .624 .450 6 27.915 .626 .402 131 27.893 .627 .350 Sample Moments (Group number 1) Sample Covariances (Group number 1) Condition number = 34.181 Eigenvalues 10.096 5.734 4.490 3.989 3.285 3.065 2.708 2.183 1.815 1.612 1.456 1.290 1.234 1.222 1.091 1.021 .946 .899 .873 .812 .787 .690 .675 .589 .563 .546 .489 .467 .414 .379 .295 Determinant of sample covariance matrix = 241.534 Sample Correlations (Group number 1) Condition number = 34.739 Eigenvalues 5.675 2.946 2.540 2.261 1.873 1.688 1.452 1.259 .958 .862 .829 .779 .712 .669 .599 .586 .560 .501 .479 .433 .428 .410 .372 .345 .322 .298 .277 .265 .246 .213 .163 Notes for Model (Default model) Computation of degrees of freedom (Default model) Number of distinct sample moments: 496 Number of distinct parameters to be estimated: 90 Degrees of freedom (496 - 90): 406 Result (Default model)

200 Minimum was achieved Chi-square = 402.658 Degrees of freedom = 406 Probability level = .538 Scalar Estimates (Group number 1 - Default model) Maximum Likelihood Estimates Regression Weights: (Group number 1 - Default model) Estimate S.E. C.R. P Label y <--- XA.1 .235 .111 2.116 .034 par_23 y <--- XA.2 .141 .100 1.409 .159 par_24 y <--- XA.3 .279 .126 2.211 .027 par_25 y <--- XA.4 .261 .119 2.197 .028 par_26 y <--- XA.5 .226 .105 2.145 .032 par_27 y <--- XB .289 .130 2.223 .026 par_51 Z <--- XB .018 .138 .133 .894 par_20 Z <--- XA.1 .066 .121 .548 .584 par_28 Z <--- XA.2 .227 .108 2.095 .036 par_29 Z <--- XA.3 .149 .133 1.124 .261 par_30 Z <--- XA.4 .178 .130 1.365 .172 par_31 Z <--- XA.5 .040 .114 .352 .724 par_32 Z <--- y .327 .125 2.610 .009 par_35 XA2.4 <--- XA.2 1.000 XA2.3 <--- XA.2 1.139 .109 10.472 *** par_1 XA2.2 <--- XA.2 .844 .101 8.316 *** par_2 XA2.1 <--- XA.2 1.136 .111 10.234 *** par_3 XA1.4 <--- XA.1 1.000 XA1.3 <--- XA.1 .791 .159 4.964 *** par_4 XA1.2 <--- XA.1 .820 .145 5.671 *** par_5 XA3.4 <--- XA.3 1.000 XA3.3 <--- XA.3 1.125 .173 6.505 *** par_6 XA3.2 <--- XA.3 .842 .168 5.017 *** par_7 XA3.1 <--- XA.3 1.013 .185 5.465 *** par_8 XA4.3 <--- XA.4 1.000 XA4.2 <--- XA.4 .747 .135 5.522 *** par_9 XA4.1 <--- XA.4 1.410 .230 6.130 *** par_10 XA5.4 <--- XA.5 1.000 XA5.3 <--- XA.5 .851 .124 6.855 *** par_11 XA5.2 <--- XA.5 .816 .129 6.331 *** par_12 XA5.1 <--- XA.5 .956 .138 6.934 *** par_13 XA1.1 <--- XA.1 .920 .166 5.525 *** par_14 XA1.5 <--- XA.1 .891 .166 5.356 *** par_15 XB.4 <--- XB 1.000 XB.3 <--- XB 1.485 .254 5.835 *** par_16 XB.2 <--- XB 1.322 .240 5.500 *** par_17 XB.1 <--- XB 1.562 .280 5.578 *** par_18 XB.5 <--- XB 1.067 .209 5.112 *** par_19 z1 <--- Z 1.000 z2 <--- Z .984 .112 8.799 *** par_21 z3 <--- Z .883 .109 8.136 *** par_22 y3 <--- y 1.000 y2 <--- y .886 .090 9.898 *** par_33 y1 <--- y 1.116 .104 10.696 *** par_34 Standardized Regression Weights: (Group number 1 - Default model) Estimate y <--- XA.1 .197 y <--- XA.2 .134 y <--- XA.3 .233 y <--- XA.4 .219 y <--- XA.5 .207

201

y Z Z Z Z Z Z Z XA2.4 XA2.3 XA2.2 XA2.1 XA1.4 XA1.3 XA1.2 XA3.4 XA3.3 XA3.2 XA3.1 XA4.3 XA4.2 XA4.1 XA5.4 XA5.3 XA5.2 XA5.1 XA1.1 XA1.5 XB.4 XB.3 XB.2 XB.1 XB.5 z1 z2 z3 y3 y2 y1

<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<--<---

XB XB XA.1 XA.2 XA.3 XA.4 XA.5 y XA.2 XA.2 XA.2 XA.2 XA.1 XA.1 XA.1 XA.3 XA.3 XA.3 XA.3 XA.4 XA.4 XA.4 XA.5 XA.5 XA.5 XA.5 XA.1 XA.1 XB XB XB XB XB Z Z Z y y y

Estimate .201 .012 .053 .207 .119 .143 .035 .312 .759 .857 .684 .836 .650 .538 .612 .615 .755 .549 .659 .627 .566 .855 .738 .665 .628 .675 .638 .565 .517 .761 .704 .752 .563 .746 .825 .741 .842 .746 .837

Covariances: (Group number 1 - Default model) Estimate S.E. C.R. P XA.2 <--> XA.1 .139 .091 1.530 .126 XA.2 <--> XA.3 .254 .095 2.684 .007 XA.3 <--> XA.4 .210 .092 2.284 .022 XA.4 <--> XA.5 .180 .093 1.937 .053 XA.5 <--> XB .127 .075 1.694 .090 XA.1 <--> XA.3 -.005 .086 -.056 .955 XA.2 <--> XA.4 .292 .100 2.919 .004 XA.3 <--> XA.5 -.041 .090 -.456 .649 XA.1 <--> XA.4 -.019 .086 -.223 .823 XA.2 <--> XA.5 .217 .098 2.219 .026 XA.3 <--> XB -.008 .066 -.128 .898 XA.1 <--> XB .028 .067 .415 .678 XA.1 <--> XA.5 .068 .091 .746 .456 XA.4 <--> XB .028 .065 .425 .671 XA.2 <--> XB .076 .071 1.063 .288 Correlations: (Group number 1 - Default model)

Label par_36 par_37 par_38 par_39 par_40 par_41 par_42 par_43 par_44 par_45 par_46 par_47 par_48 par_49 par_50

202

XA.2 XA.2 XA.3 XA.4 XA.5 XA.1 XA.2 XA.3 XA.1 XA.2 XA.3 XA.1 XA.1 XA.4 XA.2

<--> <--> <--> <--> <--> <--> <--> <--> <--> <--> <--> <--> <--> <--> <-->

XA.1 XA.3 XA.4 XA.5 XB XA.3 XA.4 XA.5 XA.4 XA.5 XB XB XA.5 XB XB

Estimate .157 .289 .272 .212 .181 -.006 .330 -.048 -.024 .225 -.013 .043 .080 .043 .104

Variances: (Group number 1 - Default model) Estimate S.E. C.R. P XA.2 1.005 .190 5.288 *** XA.1 .782 .206 3.797 *** XA.3 .768 .211 3.636 *** XA.4 .780 .208 3.749 *** XA.5 .928 .201 4.621 *** XB .532 .172 3.099 .002 ez1 .695 .132 5.267 *** ez2 .787 .168 4.673 *** e9 .738 .104 7.100 *** e8 .470 .087 5.414 *** e7 .811 .105 7.714 *** e6 .559 .094 5.948 *** e4 1.069 .166 6.432 *** e3 1.202 .161 7.480 *** e2 .880 .129 6.838 *** e13 1.263 .180 7.005 *** e12 .735 .152 4.831 *** e11 1.259 .168 7.510 *** e10 1.027 .165 6.227 *** e16 1.204 .173 6.970 *** e15 .923 .124 7.449 *** e14 .572 .221 2.587 .010 e20 .776 .135 5.744 *** e19 .847 .126 6.709 *** e18 .950 .134 7.099 *** e17 1.012 .153 6.618 *** e1 .966 .148 6.541 *** e5 1.320 .180 7.330 *** e26 .590 .113 5.213 *** e27 .694 .099 7.005 *** e28 .454 .089 5.108 *** e24 1.460 .182 8.000 *** e23 .853 .144 5.908 *** e22 .945 .140 6.731 *** e21 .997 .163 6.102 *** e25 1.303 .167 7.809 *** e29 .968 .152 6.382 *** e30 .550 .115 4.802 *** e31 .780 .120 6.488 ***

Label par_52 par_53 par_54 par_55 par_56 par_57 par_58 par_59 par_60 par_61 par_62 par_63 par_64 par_65 par_66 par_67 par_68 par_69 par_70 par_71 par_72 par_73 par_74 par_75 par_76 par_77 par_78 par_79 par_80 par_81 par_82 par_83 par_84 par_85 par_86 par_87 par_88 par_89 par_90

Squared Multiple Correlations: (Group number 1 - Default model)

203

y Z z3 z2 z1 XB.5 XB.1 XB.2 XB.3 XB.4 y3 y2 y1 XA1.5 XA1.1 XA5.1 XA5.2 XA5.3 XA5.4 XA4.1 XA4.2 XA4.3 XA3.1 XA3.2 XA3.3 XA3.4 XA1.2 XA1.3 XA1.4 XA2.1 XA2.2 XA2.3 XA2.4

Estimate .373 .352 .548 .681 .556 .317 .565 .496 .579 .267 .709 .556 .701 .320 .406 .456 .394 .443 .545 .731 .320 .393 .434 .302 .570 .378 .374 .289 .423 .699 .468 .735 .577

Standardized Total Effects (Group number 1 - Default model) XB XA.5 XA.4 XA.3 XA.1 XA.2 y .201 .207 .219 .233 .197 .134 Z .075 .100 .211 .191 .115 .248 z3 .055 .074 .156 .142 .085 .184 z2 .062 .082 .174 .158 .095 .205 z1 .056 .074 .157 .143 .086 .185 XB.5 .563 .000 .000 .000 .000 .000 XB.1 .752 .000 .000 .000 .000 .000 XB.2 .704 .000 .000 .000 .000 .000 XB.3 .761 .000 .000 .000 .000 .000 XB.4 .517 .000 .000 .000 .000 .000 y3 .169 .174 .185 .196 .166 .113 y2 .150 .154 .163 .173 .147 .100 y1 .168 .173 .184 .195 .165 .112 XA1.5 .000 .000 .000 .000 .565 .000 XA1.1 .000 .000 .000 .000 .638 .000 XA5.1 .000 .675 .000 .000 .000 .000 XA5.2 .000 .628 .000 .000 .000 .000 XA5.3 .000 .665 .000 .000 .000 .000 XA5.4 .000 .738 .000 .000 .000 .000 XA4.1 .000 .000 .855 .000 .000 .000 XA4.2 .000 .000 .566 .000 .000 .000 XA4.3 .000 .000 .627 .000 .000 .000 XA3.1 .000 .000 .000 .659 .000 .000

y .000 .312 .231 .258 .233 .000 .000 .000 .000 .000 .842 .746 .837 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000

Z .000 .000 .741 .825 .746 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000

204

XA3.2 XA3.3 XA3.4 XA1.2 XA1.3 XA1.4 XA2.1 XA2.2 XA2.3 XA2.4

XB .000 .000 .000 .000 .000 .000 .000 .000 .000 .000

XA.5 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000

XA.4 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000

XA.3 .549 .755 .615 .000 .000 .000 .000 .000 .000 .000

XA.1 .000 .000 .000 .612 .538 .650 .000 .000 .000 .000

XA.2 .000 .000 .000 .000 .000 .000 .836 .684 .857 .759

y .000 .000 .000 .000 .000 .000 .000 .000 .000 .000

Z .000 .000 .000 .000 .000 .000 .000 .000 .000 .000

y .000 .312 .000 .000 .000 .000 .000 .000 .000 .000 .842 .746 .837 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000

Z .000 .000 .741 .825 .746 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000

y .000 .000 .231 .258 .233 .000

Z .000 .000 .000 .000 .000 .000

Standardized Direct Effects (Group number 1 - Default model)

y Z z3 z2 z1 XB.5 XB.1 XB.2 XB.3 XB.4 y3 y2 y1 XA1.5 XA1.1 XA5.1 XA5.2 XA5.3 XA5.4 XA4.1 XA4.2 XA4.3 XA3.1 XA3.2 XA3.3 XA3.4 XA1.2 XA1.3 XA1.4 XA2.1 XA2.2 XA2.3 XA2.4

XB .201 .012 .000 .000 .000 .563 .752 .704 .761 .517 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000

XA.5 .207 .035 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .675 .628 .665 .738 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000

XA.4 .219 .143 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .855 .566 .627 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000

XA.3 .233 .119 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .659 .549 .755 .615 .000 .000 .000 .000 .000 .000 .000

XA.1 .197 .053 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .565 .638 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .612 .538 .650 .000 .000 .000 .000

XA.2 .134 .207 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .836 .684 .857 .759

Standardized Indirect Effects (Group number 1 - Default model)

y Z z3 z2 z1 XB.5

XB .000 .063 .055 .062 .056 .000

XA.5 .000 .065 .074 .082 .074 .000

XA.4 .000 .068 .156 .174 .157 .000

XA.3 .000 .073 .142 .158 .143 .000

XA.1 .000 .062 .085 .095 .086 .000

XA.2 .000 .042 .184 .205 .185 .000

205

XB.1 XB.2 XB.3 XB.4 y3 y2 y1 XA1.5 XA1.1 XA5.1 XA5.2 XA5.3 XA5.4 XA4.1 XA4.2 XA4.3 XA3.1 XA3.2 XA3.3 XA3.4 XA1.2 XA1.3 XA1.4 XA2.1 XA2.2 XA2.3 XA2.4

XB .000 .000 .000 .000 .169 .150 .168 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000

XA.5 .000 .000 .000 .000 .174 .154 .173 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000

XA.4 .000 .000 .000 .000 .185 .163 .184 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000

XA.3 .000 .000 .000 .000 .196 .173 .195 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000

XA.1 .000 .000 .000 .000 .166 .147 .165 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000

XA.2 .000 .000 .000 .000 .113 .100 .112 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000

Modification Indices (Group number 1 - Default model) Covariances: (Group number 1 - Default model) M.I. Par Change e22 <--> e31 6.282 .214 e22 <--> e30 4.491 -.168 e23 <--> e31 5.225 -.193 e24 <--> e25 6.196 .298 e28 <--> e25 4.131 -.159 e20 <--> e27 5.787 -.181 e10 <--> e14 4.830 -.218 e12 <--> XA.1 4.307 .174 e13 <--> e23 5.014 .233 e2 <--> XA.3 6.772 -.204 e2 <--> ez2 4.460 .181 e2 <--> e12 4.570 -.180 e3 <--> e19 4.183 -.193 e4 <--> e31 5.651 .216 e4 <--> e29 7.355 -.276 e4 <--> e23 10.032 -.311 e6 <--> e15 4.562 .152 e7 <--> e18 4.349 .168 e7 <--> e3 6.699 .229 e8 <--> e19 4.962 .151 e9 <--> e10 7.412 .229 e9 <--> e12 4.332 -.161

Variances: (Group number 1 - Default model) M.I. Par Change

y .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000

Z .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000

206 Regression Weights: (Group number 1 - Default model) M.I. Par Change z3 <--- XA1.4 4.997 .131 z1 <--- XA1.4 4.193 -.134 XB.5 <--- XB.4 4.271 .141 XB.5 <--- y3 4.975 -.172 XB.2 <--- z3 4.665 .142 XB.3 <--- z3 4.562 -.139 XB.3 <--- XA1.4 9.976 -.199 y3 <--- XB.5 6.594 -.122 y2 <--- XA5.4 4.284 -.116 XA1.1 <--- XA4.2 4.196 .153 XA1.1 <--- XA3.3 4.164 .136 XA5.4 <--- y2 4.830 -.145 XA4.2 <--- XA2.1 5.112 .135 XA4.3 <--- XB.4 4.420 -.141 XA3.1 <--- XA2.4 6.566 .175 XA3.3 <--- XA1.5 4.308 .123 XA3.3 <--- XA1.1 4.518 .138 XA3.3 <--- XA1.4 4.095 .123 XA1.2 <--- XA.3 4.149 -.217 XA1.2 <--- XA3.3 6.350 -.158 XA1.4 <--- z1 5.584 -.148 XA1.4 <--- XB.3 7.344 -.176 XA2.2 <--- XA5.2 5.196 .139 XA2.2 <--- XA1.3 4.861 .130 XA2.3 <--- XB.1 5.591 -.105 XA2.4 <--- XA3.1 8.688 .165 Model Fit Summary CMIN Model Default model Saturated model Independence model

NPAR 90 496 31

RMR, GFI Model Default model Saturated model Independence model

RMR .097 .000 .352

GFI .867 1.000 .448

AGFI .838

PGFI .710

.411

.420

NFI Delta1 .790 1.000 .000

RFI rho1 .760

IFI Delta2 1.002 1.000 .000

TLI rho2 1.003

CMIN 402.658 .000 1918.039

DF 406 0 465

P .538

CMIN/DF .992

.000

4.125

Baseline Comparisons Model Default model Saturated model Independence model

Parsimony-Adjusted Measures Model PRATIO Default model .873 Saturated model .000 Independence model 1.000

NCP Model Default model Saturated model

NCP .000 .000

.000

PNFI .690 .000 .000

LO 90 .000 .000

.000

PCFI .873 .000 .000

HI 90 47.445 .000

CFI 1.000 1.000 .000

207 Model Independence model

NCP 1453.039

LO 90 1321.693

FMIN Model Default model Saturated model Independence model

FMIN 2.615 .000 12.455

RMSEA Model Default model Independence model

RMSEA .000 .142

LO 90 .000 .136

AIC Model Default model Saturated model Independence model

AIC 582.658 992.000 1980.039

BCC 629.872 1252.197 1996.301

ECVI Model Default model Saturated model Independence model

ECVI 3.783 6.442 12.857

F0 .000 .000 9.435

LO 90 3.805 6.442 12.005

HI 90 1591.897

LO 90 .000 .000 8.582

HI 90 .028 .149

Model Default model Independence model

HOELTER .05 174 42

HOELTER .01 182 44

Sumber Hasil analisis AMOS 4.0 pada data primer

PCLOSE 1.000 .000

BIC 856.567 2501.539 2074.385

HI 90 4.113 6.442 13.759

HOELTER

HI 90 .308 .000 10.337

CAIC 946.567 2997.539 2105.385

MECVI 4.090 8.131 12.963

1998 SURAT PENGANTAR

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