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Általános Szerz dési Feltételek Internet Szolgáltatáshoz Készült: 2015.05.29 Utolsó módosítás dátuma: 2015.05.29 15.065 File név: altalanos szerzodesi feltetelek 2015-06-01-tol ervenyes.doc

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+/+/H/ 54 2=( 42 )=(#=49%) 756@#6)6&7: A>907 %) 08<:B$( :(=A%&'(: 7= 756@#6) A(< 7<796)7 ()( %& 7= (54 2=( 4 #%)=%#45 :(9$(=A%&'() )=85<65 7 6)2 9@07:7 F2= 8)@ > (54 2=( 42 )=(#=49%) :2=6#>57< @#6)F7& :B ;( 4 A(57<8) 756@#6)#7 :2798 G (54 2=( 42 )=(#=49%) 7 F(:B %) &7C06 >5 )=6A@ 8 H,/ &7C2< &(A @#07 756 7 )=(#=49%) (5A8&96)2 294 &%5:D5 A(<)=O&2: 7= (54 2=( 4 7= (<')=(#2 %) ;7$2 9@07: (:2& ( %F(& 2) 7 52) 76#7) (#A%:( :B (5() :2 2=( &2 E;7 6#8=7 57& 29(0O )=(#=49%)G $757A2& (5$()= 2 A2&9(& :(9$(=A%&'% %) (==(5 7= ()( 5(< (5(&<(9( (5(C@ %)( 5()=(#(5%)2 (5A%#%)2 9@07:7 A(< :(55 2=( &2(/ =85<65 7 > #63 75> A7<7 7# 6))75 $7<' )=>F7& E (5( 8&8&G A(<:B %)#( :(#D54 )=(#=49%)(:( :2=6#>57< 7 52) 76#7) (#A%:(:#( %) )=85<65 7 6)8:#7 $8&7 :8=>57< 2)A(#2 (5/ )=85<65 7 > (&& 7# 07 A7<6&7: 7 08<8 ;8<' 7 A(<798 797 8: $75>92)6<6 (55(&4#2==( 7:6# @#6)F(52 A(<:(#()%))(5 2) ED9$B=54 5($%5G/ A(&&'2F(& 7= (54 2=( 42 )=(#=49%) A(<:B %)%;(= )=D:)%<() 797 8:7 7= (54 2=( 4 &(A $7<' ;7A2)7& 7907 A(< 8$6FF6 ;7 7= (<'%&2 (54 2=( 42 A2&4)%<#( $8&7 :8=> &'257 :8=7 6 &(A 7907 A(< 1<' 7 )=85<65 7 > 7= (54 2=( 42 )=(#=49%) %#$%&' (5(&&(: (:2& 2 7A(5'#45 5(;( 4)%< )=(#2& 7 )=(#=49%):B %))(5 7=8&8) A>98& %# ()@ 2 7= (54 2=( 4 /


12

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14

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Min ségi mutatók megnevezése

Vállalt célértékek

a 12 §. (1) bekezdés a) pontja szerint az Eszr. 5. § (5) bekezdésében el írt 15 napos határid vonatkozásában a szolgáltatás igénybevételét lehet vé tev új el fizet i hozzáférési pont létesítésének és a szolgáltatásnyújtás megkezdésének az el fizet i szerz dés létrejöttét l számított, a vizsgálati tervben meghatározott mérések száma szerinti esetek 80%-ában vállalt határideje napokban (egy napnál rövidebb határid esetén órában);

15 nap

a 12 §. (1) bekezdés b) pontja szerint az Eszr. 2. § c) pontja szerinti hibabejelentés alapján lefolytatott hibaelhárításnak a vizsgálati tervben meghatározott mérések száma szerinti esetek 80%ában teljesítend határideje órában kifejezve, összhangban az Eszr. 9. § (3) bekezdésében foglaltakkal;

72 óra

12 §. (1) bekezdés c) pontja szerint a bejelentett díjreklamációk kivizsgálásának és elintézésének a vizsgálati tervben meghatározott mérések száma szerinti esetek 80%-ában teljesítend határideje napokban kifejezve, összhangban az Eht. 138. §-ával;

30 nap

a 12 §. (1) bekezdés d) pontja szerint a szolgáltatás éves szint rendelkezésre állása, százalékban kifejezve;

95%

a 12 §. (1) bekezdés e) pontja szerint a szolgáltató telefonos ügyfélszolgálati ügyintéz jének 60 másodpercen belüli él hangos bejelentkezésének százalékos aránya az ügyfélszolgálat felé indított sikeresen felépült hívások esetén

75%

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15 nap


72 óra


30 nap


95%


75%


16

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15 nap


72 óra


30 nap


95%


75%

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15 nap


72 óra


30 nap

a 12 §. (1) bekezdés d) pontja szerint a szolgáltatás éves szint rendelkezésre állása, százalékban kifejezve; a 12 §. (1) bekezdés e) pontja szerint a szolgáltató telefonos ügyfélszolgálati ügyintéz jének 60 másodpercen belüli él hangos bejelentkezésének százalékos aránya az ügyfélszolgálat felé indított sikeresen felépült hívások esetén

95% 75%

(5( 8&)=)=85<65 7 6)8: ()( %&




15 nap


17

. a 12 §. (1) bekezdés b) pontja szerint az Eszr. 2. § c) pontja szerinti hibabejelentés alapján lefolytatott hibaelhárításnak a vizsgálati tervben meghatározott mérések száma szerinti esetek 80%ában teljesítend határideje órában kifejezve, összhangban az Eszr. 9. § (3) bekezdésében foglaltakkal;

72 óra


30 nap


95%


75%


18

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30

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= (54 2=( 4 7 ;7 6#8=7 57& 29(0O )=(#=49%)(:( F6#A2:8# 2&98:56) &%5:D5 H, &7C8) (5A8&96)2 294$(5 08<8)35 (5A8&97&2/ = (54 2=( 42 )=(#=49%) A(<)=O&%)%&(: &7C07 7= @#6)F(52 (5A8&96)&7: 7 )=85<65 7 >;8= $75> A(<%#:(=%)% :B$( 4 H-/ &7C/ )=(#=49%) (54 2=( 4 #%)=%#45 B# %&4 (5A8&96)7 7= (54 2=( 4 &(A A(& ()@ 2 7= (54 2=( 42 )=(#=49%) ;7 65'7 757 (5A(#D5 9@0 2=( %)2 :B (5(=( )%<(2&(: (50()@ %)( 75>5/ = (54 2=( 42 )=(#=49%) (5A8&96)7 :2=6#>57< 706&58 5($%5C8) 72 :D59(A%&'F(& 7= (54 2=( 4 )706 :(=O 756@#6)6$75 %#$%&'()/ = (54 2=( 4 :%C$2)(5( %F(& A6) )=(A%5' :2=6#>57< @#6)F(52 E;2 (5() A7<6&8:2#7 F7& #B<=@ ( G A(<;7 75A7=6) A(<:D59%)%$(5 06#;7 (5/ 7 6#8=8 $7<' ;7 6#8=7 57& 29(0O )=(#=49%) 7= (54 2=( 4 7 )=85<65 7 > )15'8) )=(#=49%))=(<%)( ()( %& 08<8)35 7=8&&752 ;7 655'75 (5A8&97&2 7A(&&'2F(& 7= (54 2=( 4 (54=( () @#6)F(52 (5)=>5@ 6)7 (55(&%#( 7 )=85<65 7 > 7 A2&4)%<2 ?%5%# %:(:&%5 A(<;7 6#8=8 ;7 6#294& F(5D5 )=(#=49%))=(<%)% &(A 8#$8)8507/ =8&&752 ;7 65'1 (5A8&96) ()( %& 7 )=(#=49%) 7 (5A8&96) 294C8& 06F7& )=O&2: A( #%)=%#45 )15'8) )=(#=49%))=(<%)&(: A2&4)D5* - 7= (54 2=( 4 E$75>) )=85<65 7 > 65 75 2) )706 %#9(::B#%F(& (5A(#D5 %) (52)A(# G AO)=7:2 ;2F606 A2&2A3A ;6#8A)=8#2 ;2F7F(0(5(& %) (55(&%#( )(A 07$@ 07 :2/ =85<65 7 > F2=8&'@ 8 7& )=6&9%:8)7& :6# 8:8= 7= (54 2=( 4&(: %) 7= 7 0(5(& :6# %#@ %)#( $8&7 :8=> (54@#6)72&7: 2<'(5(AF($% (5%$(5 )(A %#@ 2 A( &(A :8AC(&=6507 7= ()( 5(<() 08<(55(&()(& (54 8#935> )=85<65 7 6):8#56 8=6)8: 29(0%#( ()4 9@07:7 / 15'8) )=(#=49%))=(<%) :2=6#> 8:8: (A )=6A@ )15'8) )=(#=49%))=(<%)&(: ;7 7 ;2F6 ;7#A792: %5 65 75 8:8=8 $7<' &(A 7 =85<65 7 > %#9(::B#%F(& 8:8=8 ()(A%&' $65 07 :2/ =85<65 7 > F2=8&'@ 8 7& A(< ( A2&9(& 7= 798 ;(5'=( F(& 45( (5$6#;7 > 2& %=:(9%) 7= ()(A%&' (5;6#@ 6)6#7/ O)%<&'257 :8=7 75 %#2& ( 294)=7:F7& B# %&4 (5A8&96) ()( %& 7= (54 2=( 4 :B (5() 7 ;O)%<294)=7:F>5 (&&A7#79> 294 7# 7A#7 7= (54 2=( 42 9@0 B))=(<%$(5 A(<(<'(=4 A%# %:O :B F%# (<'B))=( (5:%)=@ 2 %) :2:D592 7 )=(#=49%) 5(=6#> (5)=6A85> )=6A56 A(5'( 7= (54 2=( 4 ;7 6#294#( (50()@ (&2 :B (5()/

F7GM/-/+/ )=(#=49%) (5A8&96)6&7: )=7F65'72 7 )=85<65 7 > #%)=%#45


44

. F7GM/-/+/= (54 2=( 42 )=(#=49%) )=85<65 7 > 65 752 (5A8&96)6&7: (5A8&96)2 29(0( H, &7C/ )=85<65 7 > 7= (54 2=( 42 )=(#=49%) (5A8&96)6 @#6)F7& :B (5() A(<:D59(&2/ (5A8&96) :(=9( %&(: &7C07 7 (5A8&96)2 %# ()@ 4 C8) 6#7 796)6&7: &7C07/ F7GM/-/+/+ 7 7 (5A8&96) 2&98:7 7= (54 2=( 4 )=(#=49%))=(<%)( %) 7= (54 2=( 4 7 (5A8&96)2 294 757 7 )=(#=49%))=(<%) A(<)=D& ( 2 %) 7= (54 2=( 4 (==(5 (<'D &(A :%#2 :2 (0(=( (& 7 )=(#=49%) A(<)=D& ( %)% 1<' 7= (54 2=( 42 )=(#=49%) &(A )=O&2: A(< 7 )=85<65 7 > (5A8&96)6$75/ ##45 7 )=85<65 7 > :B (5() 7= (54 2=( 4 7 (5A8&96))75 (<'29(0O5(< %# ()@ (&2/ F7GM/-/+/H • • •

(5A8&96)&7: 7# 75A7=&27 :(55*

7 (5A8&96) 2&98:6 %) 7 (5A8&96)2 294 7 (5A8&96)2 294 5(06# 6&7: &7C06 ;7 7 (5A8&96) 2&98:7 7= (54 2=( 4 )=(#=49%))=(<%)( 7::8# 7= (54 2=( 4 60%:8= 7 6)6 7##>5 ;8<' 7 )=(#=49%))=(<%) A(<)=D& ( %)( (<'F(& 7 )=85<65 7 > #%)=%#45 B# %&4 (5A8&96) 2) )(AA2))% ()=2/

F7GM/-/+/J )=85<65 7 > 7= (54 2=( 42 )=(#=49%) A(<)=(<%)( ()( %& 7= (54 2=( 42 )=(#=49%) (5A8&9;7 07 7 )=85<65 7 6) 7=8&&752 ;7 65'1 (5 D<<()= %)( A(55( ;7 7G

7= (54 2=( 42 7:7965'8==7 $7<' $()=%5'(= ( 2 7 )=85<65 7 > ;65>=7 6&7: D<' %5)=85<657 6&7: $7<' C7# &(#2 2#8962&7: #(&9(5 ( %))=(#O AO:B9%)% / )=85<65 7 > ;65>=7 6&7: #(&9(5 ( %))=(#O AO:B9%)% :D5B&B)(& $()=%5'(= ( 4 ?)(5(:A%&' ;7 7= (54 2=( 4 7 )=85<65 7 6);8= ;7)=&65 F(#(&9(=%) 7 )=(#=49%)F(& 8<575 7: >5 (5 %#4(& D=(A(5 ( 2 6 757:@ 07 $7<' 7;;8= 08<8)357 57&35 A6) F(#(&9(=%) :7C?)85/

FG

7= (54 2=( 4 7 08<:B$( :(=A%&'(:#( 2<'(5A(= ( 4 %# ()@ %)% :B$( 4(& )(A ()=2 5(;( 4$% 7 )=85<65 7 > )=6A6#7 ;8<' 7 F(0(5(& ( $7<' 7 )=85<65 7 > 65 75 (59(#@ ( ;2F7 :2$2=)<656)6;8= %) (5;6#@ 6)6;8= )=D:)%<() ;(5')=@&2 (55(&4#=%)(:( (5$%<(==( $7<'

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7= (54 2=( 4 7= (54 2=( 42 )=85<65 7 6) 7 08<:B$( :(=A%&'(:#( 2<'(5A(= ( 4 %# ()@ %)% :B$( 4(& 2) 7 )=85<65 7 > ;8==606#356)7 &%5:D5 ;7#A792: )=(A%5' #%)=%#( ;8==6 %#%) (&<(9 $7<' 7= 8$6FF#7 2) 7 ;65>=7 2 )=(#=49%)(:#45 )=>5> :8#A6&'#(&9(5( )=(#2& 2 ;65>=7 2 )=85<65 7 6) ?%506#7 ;7)=&6507/

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7A(&&'2F(& 7= (54 2=( 4 7 ./+/+ C8& F7& 9( 2&265 (Q #%A &7<' 797 8#<758A7 155%C2/

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F7GM/-/J 7 7= (54 2=( 4 7::%& &'257 :8=2: ;8<' 7 )=85<65 7 6) &(A :@$6&07 2<%&'F( $(&&2 %) 7 )=(#=49%) A(<)=O&%)% :@$6&07 7::8# 7 )=85<65 7 > 08<8)35 7##7 ;8<' 7= (54 2=( 4 7 )=85<65 7 6)F>5 :2=6#07 %) 7= (54 2=( 42 )=(#=49%) 7=8&&752 ;7 65'75 A(<)=D& ())(/ )=(#=49%) 25'(& 8#A6F7& B# %&4 A(<)=D& ( %)( &(A A(& ()@ 2 7= (54 2=( 4 7 )=(#=49%) A(<)=O&%)%&(: &7C062< ()(9%:() 9@072&7: A(< 2=( %)( 75>5/


45

. F7GM/-/./ = (54 2=( 42 )=(#=49%) 7 (5(: :B=B) 7:7#7 6$75 2) A(<)=D& ( ;( 4 255( $( A(<)=O&2: F6#A(5' )=(#=494 %5 08<3 >9 &%5:D52 A(<)=O&%)( 255( $( 7= (<'%&2 (54 2=( 4 ;75657 ()( %&/ F7GM/-/I/ = (54 2=( 42 )=(#=49%) A(<)=O&%)% :B$( 4(& 7 )=85<65 7 > 7= (54 2=( 4$(5 ?)7: 7FF7& 7= ()( F(& :B 10 (54 2=( 42 )=(#=49%) ;7 7= (54 2=( 4&(: 7 )=85<65 7 6) 2<%&'F($% (5%F45 (#(94 9@0 7# 8=6)7 &(A 655 (&& $7<' 7 :8#6FF2 (54 2=( 42 )=(#=49%) A(<)=O&%)% &(A 7= (54 2=( 4 ;2F606F>5 (#(94 - %$(& F(5D52 (5A8&96) 8:8= 7/ 7 7= (54 2=( 4 7# 8=6)6 ?)7: 0(5(& 4) :%)(9(5(AA(5 (<'(&5@ ( ( :2 %) 7 )=(#=49%) 7 )=85<65 7 > 7 9@0 2=( %)2 :B (5(=( )%< A(<)=(<%)( A27 )=D& ( ( A(< 1<' 7 )=85<65 7 > 08<8)35 7##7 ;8<' 7= 107FF )=(#=49%):B %) 7= (54 2=( 4 :8#6FF7& (&&655> 7# 8=6)6&7: 255( $( 7&&7: 5(< (50(FF :% )=(#() B))=(<%&(: A(< (5(54 (545(< A(< 2=( %)%;(= :B))(/ F7GM/-/L/ = (54 2=( 4 398A6)35 $()=2 ;8<' 7= (54 2=( 42 )=(#=49%) A(<)=O&%)% :B$( 4 -+ ;>&7C 5( (5 ( 3 6& 7= (54 2=( 4 ( A725 ?@A% W ( A725 ?@A(2 7 )=85<65 7 > 10#7 (5;7)=&65;7 07/ = (54 2=( 4 7 )=85<65 7 >$75 )=(AF(& (##( ;2$7 :8=6))75 )(AA2 %5( :6# %#@ %)2 2<%&' &(A %#$%&'()@ ;( / F7GM/-/K/ )=(#=49%) A(<)=O&%)( 7= (54 2=( 4 &(A A(& ()@ 2 7= (54 2=( 42 )=(#=49%) ;7 65'7 757 (5A(#D5 9@0 2=( %)2 :B (5(=( )%<(2&(: (50()@ %)( 75>5/ = (54 2=( 4 15 2=( %)( ()( %& 7 )=85<65 7 > 7 15 2=( %) A%# %:%2< 7= (54 2=( 4 @#6)F(52 :%#%)%#( 7= 7FF7& A(<;7 6#8=8 F7&:)=6A57)=6A#7 $7<' C8) 72 ?@A#( (50()@ $( :B (5() 7 9@0$2))=7 %#@ %)#(/ = (54 2=( 42 )=(#=49%) A(<)=O&%)( ()( %& (54 2=( 4 :B (5(=( )%<( $65575 7##7 ;8<' 7 )=85<65 7 6) ;8==6 %#%)2 C8& 5()=(#(5%)( ?%506F>5 (50() :B#O(& (<'D AO:B92: 7 )=85<65 7 >$75 %) 7= (54=( ()(& (<'(= ( ( 294C8& F7& 5(;( 4)%<( F2= 8)@ 7 ;7)=&657 6F7 F8?)6 8 ()=:B=B: $2))=7$% (5(=%)%#(/ B (5(=( )%<( $65575 8$6FF6 7##7 ;8<' ( $% #(&9(5:(=%)%#(/ A(&&'2F(& 7= (<'(= ( %)#( 7= (54 2=( 4$(5 &2&?) 5(;( 4)%< $7<' 7= (<'(= ( %) :(=9(A%&'(=%)% :B$( 4 7 A2&4)%<2 ?%5%# %:(:&%5 A(<;7 6#8=8 ;7 6#294& F(5D5 7= (5F8& 6)#7 7= (54 2=( 4 :B=#(AO:B9%)%&(: ;26&'7 A27 &(A :(#D5 )8# 1<' :B (5(=( )%<( $65575 7 $% 357098&6 :%C(=4 ()=:B=B: 5()=(#(5%)%#( &(A 08<8)35 / A(&&'2F(& 7= 54 2=( 4 7 =85<65 7 > 357098&6F7& 5($4 ()=:B=B:( 7 =85<65 7 > (54=( () @#6)F(52 (&<(9%5'( &%5:D5 6$85@ 07 (5 7 =85<65 7 > 08<8)35 7= ()=:B=B: %# %:%&(: A%# %:%2< (#0(94 :6# %#@ %)2 2<%&' :2)=6A56=6)6#7/ FFGM/-/H FFGM/-/H

)=(#=49%) (5A8&96)6&7: )=7F65'72 7 )=85<65 7 > #%)=%#45

FFGM/-/H/-/ = (54 2=( 42 )=(#=49%) )=85<65 7 > 65 752 (5A8&96)6&7: (5A8&96)2 29(0( H, &7C/ )=85<65 7 > 7= (54 2=( 42 )=(#=49%) (5A8&96)6 @#6)F7& :B (5() A(<:D59(&2/ (5A8&96) :(=9( %&(: &7C07 7 (5A8&96)2 %# ()@ 4 C8) 6#7 796)6&7: &7C07/ FFGM/-/H/+/ 7 7 (5A8&96) 2&98:7 7= (54 2=( 4 )=(#=49%))=(<%)( %) 7= (54 2=( 4 7 (5A8&96)2 294 757 7 )=(#=49%))=(<%) A(<)=D& ( 2 %) 7= (54 2=( 4 (==(5 (<'D &(A :%#2 :2 (0(=( (& 7 )=(#=49%) A(<)=D& ( %)% 1<' 7= (54 2=( 42 )=(#=49%) &(A )=O&2: A(< 7 )=85<65 7 > (5A8&96)6$75/ ##45 7 )=85<65 7 > :B (5() 7= (54 2=( 4 7 (5A8&96))75 (<'29(0O5(< %# ()@ (&2/ FFGM/-/H/H/

(5A8&96)&7: 7# 75A7=&27 :(55*


46

. • • •

7 (5A8&96) 2&98:6 %) 7 (5A8&96)2 294 7 (5A8&96)2 294 5(06# 6&7: &7C06 ;7 7 (5A8&96) 2&98:7 7= (54 2=( 4 )=(#=49%))=(<%)( 7::8# 7= (54 2=( 4 60%:8= 7 6)6 7##>5 ;8<' 7 )=(#=49%))=(<%) A(<)=D& ( %)( (<'F(& 7 )=85<65 7 > #%)=%#45 B# %&4 (5A8&96) 2) )(AA2))% ()=2/

FFGM/-/H/J/ )=85<65 7 > 7= (54 2=( 42 )=(#=49%) A(<)=(<%)( ()( %& 7= (54 2=( 42 )=(#=49%) (5A8&9;7 07 7 )=85<65 7 6) 7=8&&752 ;7 65'1 (5 D<<()= %)( A(55( ;7 FG

7= (54 2=( 42 7:7965'8==7 $7<' $()=%5'(= ( 2 7 )=85<65 7 > ;65>=7 6&7: D<' %5)=85<657 6&7: $7<' C7# &(#2 2#8962&7: #(&9(5 ( %))=(#O AO:B9%)% / )=85<65 7 > ;65>=7 6&7: #(&9(5 ( %))=(#O AO:B9%)% :D5B&B)(& $()=%5'(= ( 4 ?)(5(:A%&' ;7 7= (54 2=( 4 7 )=85<65 7 6);8= ;7)=&65 F(#(&9(=%) 7 )=(#=49%)F(& 8<575 7: >5 (5 %#4(& D=(A(5 ( 2 6 757:@ 07 $7<' 7;;8= 08<8)357 57&35 A6) F(#(&9(=%) :7C?)85/

(G

7= (54 2=( 4 7 08<:B$( :(=A%&'(:#( 2<'(5A(= ( 4 %# ()@ %)% :B$( 4(& )(A ()=2 5(;( 4$% 7 )=85<65 7 > )=6A6#7 ;8<' 7 F(0(5(& ( $7<' 7 )=85<65 7 > 65 75 (59(#@ ( ;2F7 :2$2=)<656)6;8= %) (5;6#@ 6)6;8= )=D:)%<() ;(5')=@&2 (55(&4#=%)(:( (5$%<(==( $7<'

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7= (54 2=( 4 7= (54 2=( 42 )=85<65 7 6) 7 08<:B$( :(=A%&'(:#( 2<'(5A(= ( 4 %# ()@ %)% :B$( 4(& 2) 7 )=85<65 7 > ;8==606#356)7 &%5:D5 ;7#A792: )=(A%5' #%)=%#( ;8==6 %#%) (&<(9 $7<' 7= 8$6FF#7 2) 7 ;65>=7 2 )=(#=49%)(:#45 )=>5> :8#A6&'#(&9(5( )=(#2& 2 ;65>=7 2 )=85<65 7 6) ?%506#7 ;7)=&6507/

7A(&&'2F(& 7= (54 2=( 4 7 ./+/+/ C8& F7& 9( 2&265 (Q #%A &7<' 797 8#<758A7 155%C2/

FFGM/-/H/./ )=85<65 7 > 7= (54 2=( 42 )=(#=49%) J. &7C8) (5A8&96)2 294$(5 A8&9;7 07 (5 7A(&&'2F(& 7= (54 2=( 4 7= ()(9%:() 9@07 7 08<:B$( :(=A%&'(:#( 2<'(5A(= ( 4 %# ()@ %) A(< B# %& % :B$( 4(& )(A (<'(&5@ ( ( :2/ = %# ()@ %)F(& (54@# 2=( %)2 C> ;7 6#294 H &7C/ FFGM/-/J 7 7= (54 2=( 4 7::%& &'257 :8=2: ;8<' 7 )=85<65 7 6) &(A :@$6&07 2<%&'F( $(&&2 %) 7 )=(#=49%) A(<)=O&%)% :@$6&07 7::8# 7 )=85<65 7 > 08<8)35 7##7 ;8<' 7= (54 2=( 4 7 )=85<65 7 6)F>5 :2=6#07 %) 7= (54 2=( 42 )=(#=49%) 7=8&&752 ;7 65'75 A(<)=D& ())(/ )=(#=49%) 25'(& 8#A6F7& B# %&4 A(<)=D& ( %)( &(A A(& ()@ 2 7= (54 2=( 4 7 )=(#=49%) A(<)=O&%)%&(: &7C062< ()(9%:() 9@072&7: A(< 2=( %)( 75>5/ FFGM/-/. = (54 2=( 42 )=(#=49%) 7 (5(: :B=B) 7:7#7 6$75 2) A(<)=D& ( ;( 4 255( $( A(<)=O&2: F6#A(5' )=(#=494 %5 08<3 >9 &%5:D52 A(<)=O&%)( 255( $( 7= (<'%&2 (54 2=( 4 ;75657 ()( %&/ FFGM/-/I = (54 2=( 42 )=(#=49%) A(<)=O&%)% :B$( 4(& 7 )=85<65 7 > 7= (54 2=( 4$(5 ?)7: 7FF7& 7= ()( F(& :B 10 (54 2=( 42 )=(#=49%) ;7 7= (54 2=( 4&(: 7 )=85<65 7 6) 2<%&'F($% (5%F45 (#(94 9@0 7# 8=6)7 &(A 655 (&& $7<' 7 :8#6FF2 (54 2=( 42 )=(#=49%) A(<)=O&%)% &(A 7= (54 2=( 4 ;2F606F>5 (#(94 - %$(& F(5D52 (5A8&96) 8:8= 7/ 7 7= (54 2=( 4 7# 8=6)6 ?)7: 0(5(& 4) :%)(9(5(AA(5 (<'(&5@ ( ( :2 %) 7 )=(#=49%) 7 )=85<65 7 > 7 9@0 2=( %)2 :B (5(=( )%< A(<)=(<%)( A27 )=D& ( ( A(< 1<' 7 )=85<65 7 > 08<8)35 7##7 ;8<' 7= 107FF )=(#=49%):B %) 7= (54 2=( 4 :8#6FF7& (&&655> 7# 8=6)6&7: 255( $( 7&&7: 5(< (50(FF :% )=(#() B))=(<%&(: A(< (5(54 (545(< A(< 2=( %)%;(= :B))(/ Általános Szerz dési Feltételek Internet Szolgáltatáshoz Készült: 2015.05.29 Utolsó módosítás dátuma: 2015.05.29 15.065 File név: altalanos szerzodesi feltetelek 2015-06-01-tol ervenyes.doc

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