Quality Assessment of Research School of Industrial Engineering and Management Science

Quality Assessment of Research 1992-1996 School of Industrial Engineering and Management Science

Eindhoven University of Technology, Eindhoven, November 1996

University

Eindhoven University of Technology

TABLE OF CONTENTS

INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3

SECTION Al: RESEARCH PROFILE OF THE FACULTY . . . . . . . . . . . . . . . . . . . . . . . . .

5

SECTION A2: RESEARCH SCHOOL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

13

SECTION B: KEY DATA PER FACULTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15

SECTION C: DOCUMENTATION PER PROGRAMME Production and Logistic Control . . . . . . . . . . . . Work and Organisation . . . . . . . . . . . . . . . . . . Information Systems . . . . . . . . . . . . . . . . . . . . Innovation Management and Industrial Marketing

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. 17 . 17 . 81 . 125 . 169

University


University


INTRODUCTION

The Faculty of Technology Management of the Eindhoven University of Technology (EUT) hereby presents the documentation required for the Quality Assessment of Research in 1997. In this documentation an overview is given of the research that was carried out in four research programmes during the period January 1992 - September 1996. The titles of the programmes are: - Production and Logistic Control - Work and Organisation - Information Systems - Innovation Management and Industrial Marketing During the period of assessment two important developments took place. In September 1995 the Faculty of Industrial Engineering and Management Science merged with the Faculty of Philosophy and Social Sciences. This documentation only contains research that was carried out in the former Faculty of Industrial Engineering and Management Science. Another, and with respect to the research even more important development was the establishment of the Research School Business Engineering and Technology Application (BETA), a cooperation between Eindhoven University of Technology and Twente University. The official charter of foundation was signed by all participants on 18 December 1995. This documentation has been prepared by a working-group 'Quality assessment of research', under chairmanship of prof.dr. P.M. Bagchus. Based on annual reports of research, and in cooperation with the research directors of the programmes to be assessed, the working-group wrote a concept documentation, which has been intensively discussed in the faculty of Technology Management. The reason for this approach was twofold. Firstly it enhanced the quality of this documentation, and secondly it was another but surely not the only step in the process of quality control of research of the faculty. The permanent science committee (VCW) of the faculty plays an important role in the quality control process. Therefore this committee discussed a concept of the documentation. This document is a final result of the approach described above.

3

University

4


University Faculty

SECTION Al:

Eindhoven University of Technology Technology Management

RESEARCH PROFILE OF THE FACULTY

1. Introduction Over the last decades the design and innovation of business processes has grown into a scientifically based profession. A business process is a flow of activities, performed by people, machines and information systems, geared to the production of goods or services which are of value to customers. The design and innovation of these processes requires input from manufacturing technology, information technology, logistics, quality engineering, human resource management, organisation psychology, business (managerial) engineering, business economics and organisation theory. The rapid developmen.ts in manufacturing technology and information technology create many possibilities to improve business processes. The fast evolution of products and markets (internationalisation) requires effective and fast adaptation of the business processes. The faculty produces scientific knowledge about: - how to design and redesign manufacturing and service business processes at various levels; - how to use technology to design and redesign the business processes; - how to adapt the business process to product markets and product developments. Nearly all the research is design-oriented, which means that observation and analysis of phenomena will lead to a (re)design of the organisation and/or to an addition to the fundamental domain of (re )design methodologies. Since the faculty of Technology Management is part of the Eindhoven University of Technology, the faculty focuses research on organisations where the implementation of technology is a key success factor. This kind of organisations have characteristics which make them different from others. Technology manifests itself in production technology, product technology or information technology. In all cases the use of technology requires investments, both in terms of money and training. Moreover, both technologies used and goals of the organisation have to be balanced with each other, in order to achieve a positive impact on organisational processes and structure. Because of the limited life cycle of technologies, the organisational structure geared towards these technologies, has a limited life cycle as well. However, technology is only effective if an organisation learns how to use it to increase its performance. These learning processes lead to technological knowledge, which has to be managed in order to be able to drive forward the innovation of the business processes and organisations. So, knowledge about the effect, use and management of technology is a major input for the design and management of business processes. It is interesting to note, that innovation of products and processes often justifies dedicated business processes. Judging by the number of publications, there is a growing interest in the scientific community on how to run and structure this sort of business processes. The development of scientific knowledge regarding the (re)design and innovation of business processes requires close observation of practice and cooperation between scientists from different scientific disciplines.

2. Research goals of the faculty One of the research goals of the faculty of Technology Management, and of the former faculty of Industrial Engineering and Management Science, is to become an internationally recognised centre of fundamental and applied scientific research in the field of engineering and innovation of business processes. The faculty now plays an important role in the Netherlands. However, to become an

5

University Faculty


internationally recognised research institute, a concentration of manpower in the field of Business Engineering and Technology Application-was necessary. This resulted in the foundation of the research school BETA, a cooperation between the Eindhoven University of Technology (EUT) and the University of Twente (UT). Still, not all the faculty's research capacity is allocated to BETA. It is the policy of the faculty to reserve some room for novel research in emerging areas that can be brought to fruition. Another important research goal of the faculty is to transfer knowledge to organisations in order to strengthen their position in the international competition, especially to organisations where technology plays an important role. One of the ways for knowledge transfer is the education of students, also from other faculties of the EUT, to excellent researchers and to staff members, demanded by trade and industry. In addition to the teaching of professional and scientific knowledge, the teaching of a multidisciplinary approach and the teaching of social and communication skills is then important. In order to educate students in these matters in an effective way, the faculty of Industrial Engineering and Management Science merged with the faculty of Philosophy and Social Sciences into the faculty of Technology Management during the period of assessment. The high amount of output in the output category 'other publications' is a result of the importance that the faculty attaches to the direct tranfer of knowlegdge to trade and industry. The faculty strives for a balance between fundamental research, applied research and knowledge transfer. However, the definition of these types of research is subject to discussion in the scientific community. The faculty considers fundamental research as research that is primarily of interest for fellow researchers, and which is published in scientific journals. Research that is primarily of interest for the professional field and for practitioners, and that is published in professional journals, is considered applied research. Another important research goal is that the faculty wants to contribute to the development of a society that has to cope with complex environmental problems and the depletion of natural sources. With respect to this goal, the faculty also contributes to four inter-faculty TUE research programs, i.e. 'Biomedical and Health Care Technology', 'Technology for Sustainable Development', 'Gerontechnology' and 'Facility Management'. Acting as a part of a fast changing and complex world and in order to meet future demands of trade, industry and society, the faculty continuously updates the internal organisation. One example of this policy is the definition of so-called strategic programmes. In a strategic programme applied research, the education of students and knowledge transfer are all combined in one temporary programme. A strategic programme entails the applied research on a typical business engineering problem, that is primarily carried out by a group ·of graduate students, under the supervision of the pennanent staff in cooperation with a number of companies. In this way research and education can be closely tied to each other. The strategic programme BRAVO (a Dutch acronym for BRAbantse Vervoers Organisaties) deals with the problem of distribution logistics. 19 students from the faculty completed their study with a final assignment on this topic. In October 1995 the research results of the BRAVO-programme were presented to researchers and logistic companies in the Eindhoven region with a symposion. The final results will surely have an impact on the development of research in the subprogramme International distribution logistics of the research programme Production and Logistic Control (see output of this programme for a complete list of contributions to this symposium). The second strategic programme KISS (a Dutch acronym for Kwaliteit en Innovatie door Synergie en Samenwerking) focuses on quality and innovation in co-design with suppliers. 12 students worked together with the staff on this topic. They got their masters degree in September 1996. The 6

University Faculty


output of this programme, which can be found under the programme Innovation Management and Industrial Marketing, will surely lead to new research questions for both the above mentioned programme and the programme Production and Logistic Control.

3. Main fields of research In the beginning of the eighties the system of conditional financing was adopted by the faculty. Four research programmes were developed: l . Production and Logistic Control 2. Work and Organisation 3. Information Systems 4. Innovation Management and Industrial Marketing These programmes can be regarded as the faculty's main fields of research in recent years. Each programme is subdivided into more specialised subprogrammes. A common characteristic of all four programmes is that they have a multidisciplinary nature, i.e. contributions are made by several departments to each of the programmes. Moreover, links are intentionally established between the programmes through the so-called interface-subprogrammes. E.g., the subprogramme of Information systems in production and logistics is a link between the research programmes of Production and Logistic Control and Information Systems. The subprogramme of Human and organisation aspects of automation is a link between the research programmes of Work and Organisation and Information Systems. In addition, the programmes have a firm organisational structure. Each research programme has a programme board and each subprogramme has a manager. In 1995, the business process engineering oriented research of the faculty has been included in BETA, together with contributions of the other faculties, participating in BETA. This integration of research has led to the four research programmes of BETA: 1. Business Process Design (BPD) 2. Operations Management of Business Processes (OM) 3. Information Engineering for BPD and OM 4. Operations Research and Statistics for BPD and OM. In the table below we indicate in which way the four research programmes have been incorporated into BETA's research programmes. The fourth research programme is predominantly covered by the Faculty of Mathematics and Computing Science of the EUT.

(former) faculty research programmes BETA research programmes

Production and Logistic Control

Innovation Management and Industrial Marketing

x

x x

Information Engineering for BPD and OM Operations Research and Statistics for BPD and OM

Information Systems

x

Business Process Design Operations Management

Work and Organisation

(X)

7

University Faculty


4. Infrastructure The faculty is in a unique position that most of the research is carried out in both multi-national organisations and Small and Medium sized Enterprises (SME). The faculty gained this position by performing research that meets criteria of quality and time. However, substantial efforts are necessary to maintain this unique position. Companies are only willing to cooperate on the basis of mutual trust, i.e. a research partner must be reliable and must have an excellent reputation. · Because trade and industry form the 'laboratory' of the faculty, the faculty does not require a large capital investment in its internal infrastructure and laboratory facilities. An ergonomics laboratory has been set up where a physical process is simulated and subjects fulfill the roles of operators. Next, there is an information technology lab, in which experiments are carried out with executive information systems and group support software. Further, the faculty uses an extensive network of software and hardware facilities. 5. Space for new research policy The faculty allocates capacity for new innovative research that is aimed at developing new fields of research. Strategic programmes are used to discover new research areas. The policy of appointing professors is another effective instrument the faculty employs to develop promising research areas. It is the faculty's policy to create additional Ph.D. student positions on top of the direct funded positions in two ways. On the one hand, by adding extra Ph.D. student positions using faculty funds, on the other hand, by striving to have all Ph.D, student positions (partially) financed by third parties. This creates a close cooperation between the faculty and partners in the industrial and public sector which enables the permanent (and junior) staff to put new ideas into practice immediately, enabling the researchers to identify new developments and to respond to them without delays. The guiding thought behind this policy is that attracting young researchers stimulates creativity which is essential in research. 6. Ph.D. students and Post-doc policy The policy to have Ph.D. student positions (partially) financed by third parties led to a situation that in 1995, 15% of the Ph.D. student positions was financed by the Netherlands Organisation for Scientific Research (NWO) and 38% was financed by third parties. It must be emphasized the research financed by third parties, must fit into the programmes of the faculty. The faculty does not use Ph.D. students for ad hoc problem solving projects. In general, the faculty preferably occupies postdoc positions by young foreign researchers who have recently been awarded their Ph.D's. Currently, the faculty employs four post-docs. In 1995 the faculty had one fellow of the Royal Netherlands Academy of Arts and Sciences (KNAW) and four researchers were appointed as Ph.D. with funds from NWO. 7. Cohesion and quality control of the research The faculty has an extensive system to guard the quality of research. All project proposals are submitted to a permanent science committee (VCW) for assesment and approval. The VCW follows a careful procedure to select the best proposals that fit into the faculty's research profile. Other criteria are: scientific quality, feasability and scientific and/or societal relevance. Projects that are not selected by the VCW are not funded. In addition, the VCW devotes each year a meeting to the annual research report. On the basis of qualitative and quantitative analyses of the research input and output, the VCW draws up an extensive report for the board of the faculty. Its objective is to improve the quality of the faculty research. Within each of the research programmes, project progress meetings are held with the 8

University Faculty


research directors responsible, using the annual research report as a basis. The intention of these discussions is to locate and remove bottlenecks, to improve the quality of each individual project and to guard and enhance the cohesion within a research programme.

. 9

University Faculty


Overview of Chairs as of 1January1996 The chairs and research fields plan describes the situation that exists as of 1 January 1996. In connection with the merger between the former faculties of Business Engineering and Management Science and Philosophy and Social Sciences, a reorganisation will take place at the end of 1996. Within this context the chairs I fields of research will be estab.lished.

Name

Chair

Full time/part time

Department of Accounting, Finance and Marketing Prof.dr. H.W.C. van der Hart Marketing Prof.dr. J.A.M. Theeuwes Economic assessment and management information systems Prof.dr. C. van Dam Financial economic business policy (IBO-Zeist) Prof.dr. A.J. van Weele Purchasing management (NEVIE chair) (Holland Consulting Group) Prof.dr. L.H.J. Verhoef Enterpreneuring in small and medium-sized (ING) enterprises

0.8 0.8 0.2 0.3 0.4

Department of Manufacturing Technology Design of production systems Prof.ir. P.W. Sanders Prof.dr.ir. E.J. Sol Computer integrated manufacturing (BSO-origin) Prof.ir. J. Claus Energy analysis (TNO)

1.0 0.2 0.2

Department of Information and Technology Prof.dr. T.M.A. Bemelmans Management information systems and information technology in businesses Prof.dr.ir. J.C. Wortmann Information systems in production and logistics Prof.dr.ir. A.F.L. Veth Systems aspects of electronic data interchange (AFC Consultancy) Prof.ir. P. van de Vlist Logistics and information technology (Bakkenist) Business engineering aspects of Prof.ir. P.A. Tas (Stichting expertise centrum) providing information Department of International Distribution/Logistics International distribution/logistics Prof.jhr.drs. M.J. Ploos van Amstel Prof. G.J. Sharman (McKinsey)

10

International value added logistics

1.0 1.0 0.2 0.2 0.2

0.6 0.4 vacancy 0.2

University Faculty


Department of Operations Planning and Control Prof.dr. A.G. de Kok Quantitative methods of logistic control systems Prof.dr.ir. J. W.M. Bertrand Production operations and inventory management Prof.dr. A.H. Christer Maintenance management (University of Salford) Prof.dr.ir. G. de Vries Operations control and management in health care (Damhuis, Elshout en Verschuren Consultancy)

0.2

Department of Operations Research and Statistics Prof.dr. P.C. Sander Statistics Prof.dr. C.W. Tilanus Quantitative economic methods Quality management Prof.dr. H.G. Boddendijk

1.0 1.0

Department of Organisation and Management Prof.dr.ir. M.C.D.P. Weggeman Innovation management Prof.dr.ir. J.E. van Aken Organisation and management Prof.dr. P .M. Kempen Management consultancy Prof.dr. J.A. Walburg Quality in health care (De Jellinek) Department of Technology and Work Prof.dr. P .M. Bagchus Prof.dr. J. Algera (Hoo gov ens) Prof.drs. J. Moraal (1NO) Prof.dr. H. Kuipers (KMA)

1.0 1.0

0.2

0.2 0.9 1.0 0.3

0.2

1.0

Organisational behaviour Human resource management

0.3

Ergonomics

0.2

Sociotechnical systems analysis

0.2

11

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12


University Research School Director

Eindhoven University of Technology BETA Prof.dr.ir. J.W.M. Bertrand

SECTION A2: RESEARCH SCHOOL 1 2

Title Participants

3

Research Director Boa.rd

4

Business Engineering and Technology Application (BETA) Faculty of Technology Management of the Eindhoven University of Technology (EUT) Faculty of Industrial Engineering and Management of the University of Twente (UT) Faculty of Mathematics and Computing Science of the EUT Research school Centre for Production Logistics and Operations Management (CPLOM) of the UT Prof.dr.ir. J.W.M. Bertrand Prof.dr. A. van Harten (chairman) Prof.dr. P .M. Bagchus Prof.dr. J. Bilderbeek Prof.dr. J. Wessels

5

Scientific Mission In the field of research, the primary goals of BETA are to coordinate, stimulate and enforce integrated research in the engineering and innovation of business processes and in the application of new technology to business processes. These goals can be achieved by: - the development of specialised scientific knowledge in each of the different technological and social sciences that are used in BETA. - the use of an integrated engineering approach for complex problems regarding business processes; the approach is characterised by systematically combining specialised knowledge from the different technological and social sciences, that are available in BETA. - the development of tools and methods for the improvement and (re)design of business processes. - the creation of a unique communication vehicle for mediation and consultation regarding business process improvement and design for research groups both in the Netherlands and abroad. - the creation of an infrastructure for communication and research including research tools and facilities for maintaining contacts with national and international public bodies (European Commission, Dutch Government) and with industry. In the field of education, the primary goal of BETA is the training of researchers in the area of business process improvement and technology application. Apart from that, BETA supports transfer of knowledge to the application field (businesses, consultancy). The education goals are achieved by the organisation and coordination of the BETA Ph.D. education programme, and the development and teaching of special courses. The education programme of BETA supplies added value to the knowledge that can be provided by the separate research groups, because of the integrated approach to and processes involved in research into business process engineering and innovation.

6

Organisational Structure The resources of BETA still reside with the respective schools and are grouped in BETA on a contractual basis. The respective graduate schools have given assurances for the minimum 13

University Research School Director

Eindhoven University of Technology BETA Prof.dr.ir. J.W.M. Bertrand

capacity to be made available for the first five years of BETA. The personal and administrative control of the resources is carried out by the administrative bodies of the graduate schools. It is planned to progress in the direction of an independent institute with respect to finance and control, along with the evolution of the relevant Dutch law. The organisational control resides within BETA. For this, BETA is supported by a supervisory board, a management team, a scientific board, an external advisory board, a research committee, and an education committee. BETA has organised its research into research programmes and application programmes. The research programmes are Business Process Design (BPD), Operations Management of Business Processes (OM), Information Engineering for BPD and OM, and Operations Research and Statistics for BPD and OM. Although cooperation within and between the research programmes exists, cooperation is further strengthened by carrying out special application programmes. These are coherent sets of research projects that aim to resolve research questions that have strong practical relevance. Examples of such application programmes are Virtual Enterprises, Technology and Organisational Development, Management of Product Innovation Processes and Concurrent Engineering. Most of the application programmes are still in the development stage. 7

Research programmes Business Process Design (BPD) Operations Management of Business Processes (OM) Information Engineering for BPD and OM (IE) Operations Research and Statistics for BPD and OM (OR&S).

8

Main tasks in 1996 The development of an education programme The development of the application programmes The attainment of recognition by the Royal Netherlands Academy of Arts and Sciences (KNAW)

9

Composition of Research Input Academic Staff 1995 (in full time units) wp2

wpl

Programme

aio

other

oio

wp3 other

aio

total other

BPD

26.7

12.3

0.0

0.0

9.3

0.0

48.3

OM

10.1

8.4

3.5

0.0

8.5

0.0

30.5

IE

7.2

8.0

2.0

0.0

4.6

0.0

21.8

OR&S

3.0

5.0

0.0

0.0

1.0

0.0

9.0

47.0

33.7

5.5

0.0

23.4

0.0

109.6

Total

14

University Faculty


SECTION B: KEY DATA PER FACULTY

la

University

Eindhoven University of Technology (EUT)

lb

Faculty

Technology Management

le

Section/subfaculty

2

Departments

Former faculty of Industrial Engineering and Management Science (BDK) - Accounting, Finance and Marketing - Manufacturing Technology - Information and Technology - International Distribution/Logistics - Operations Planning and Control - Operations Research and Statistics - Organisation and Management - Technology and Work Former faculty of Philosophy and Social Sciences (WM) - Perception Science - Psychology and Language in Technology - Technology Dynamics

3a

Research institutes (commissioner)

Biomedical and Health Care Technology Institute for Gerontechnology Technology for Sustainable Product Development

3b

Research institutes (participant)

Institute for Perception Research

4a

Research schools (commissioner)

Business Engineering and Technology Application (BETA) Perception and Technology (P&T)

4b

Research schools (participant)

5

Education programmes

6a

Income 1995

Industrial Engineering and Management Science (BDK) Technology and Society (Terna)

direct funding NWO-funding contract research

BDK kf 18,075 kf 80 kf 3,238

WM kf 10,216 kf kf 1,601

TM kf kf kf

28,291 80 4,839

IS

University Faculty

6b


Costs 1995 personnel costs other costs

7a

Human resources 1995

: academic staff : supporting staff :

BOK kf 16,984 kf 3,553

WM kf 8,225 kf 2,331

TM kf kf

118.5 fte 52.3 fte

55.1 fte 27.2 fte

173.6 fte 79.5 fte

1267

412

1679

25,209 5,884

7b

Students 1995/1996

8

Summary of research programmes (short title)

input scientific staff

1 2

Production and Logistic Control Work and Organisation Information Systems Innovation Management and Industrial Marketing

18.5 fte 11.5 fte 9:8 fte 6.6 fte

3 4

Not to be reviewed (WM)

5 6 7 x

Dynamics of Technology Behaviour and Technology Perception and Technology Other research

Total research input of academic staff 1995 to be reviewed Total research input of academic staff reviewed on other occasions

16

12.5 fte 11.0 fte 30.0 fte

46.4 fte 53.5 fte

University Programme Research director

Eindhoven University of Technology Production and Logistic Control Prof.dr. A.G. de Kok

SECTION C: DOCUMENTATION PER PROGRAMME

la

Full title

lb

Position within the Faculty, Research Institute, Research School, etc

:

Production and Logistic Control

The research programme Production and Logistic Control is part of the research programmes Operations Management of Business Processes and Information Engineering of the research school BETA. 2

Subprogrammes

l. 2. 3. 4. 5. 6. 7.

3

Programme members

Name and Tides

Production control in industry Management accounting Maintenance Physical distribution and international logistics Production control in the service industry Information systems in production and logistics Information systems in supply chains

Period

professors Prof.dr. P .M. Bagchus Prof.dr.ir. J.W.M. Bertrand** Prof.dr. A.H. Christer · 1995Prof.ir. J. Claus Prof.dr. A.G. de Kok* Prof.dr. H. Kuipers 1992-1994 Prof.ir. F.A. Mulder Prof.dr. M.J. Newby 1992-1994 Prof.jhr.drs. M.J. Ploos van Amstel Prof.dr. P.C. Sander 1994 Prof.ir. P.W. Sanders Prof.dr. V. Sridharan 1992 Prof.dr. J.A.M. Theeuwes Prof.dr. C.B. Tilanus Prof.dr.ir. G. de Vries Prof.dr. A.J. van Weele 1993Prof.dr.ir. J.C. Wortmann other senior staff Ir. C.A.J.M. Aarts Dr. H.A. Akkermans Dr. J.D. van der Bij

1992-1993 1992-1995

* Research director as of February 1995 ** Research director until February 1995 17



Ors.Ors. D.A. van Damme Dr.ir. C.W.G.M. Dime Dr. K.H. van Donselaar Ir.ing. M.M.l.M. van Eekhout Dr. F.M. van Eijnatten lr.dr. S.D.P. Flapper Dr.ir. L. Fortuin Dr.ir. J.C. Fransoo Ir. A.L.J. Geenen Dr.ir. C.W. Gits Dr. H.M.H. Hegge Ir. J.W. Hoom Ing. K. Huibers Ir. M.J.A. Kirkels Ors. C.J.Th.M. Kokke Dr. R.J. Kusters Dr.ir. A.J.D. Lambert Dr.ir. H.H. Martin Ir. H.P.G. van Ooijen Dr. G.J.K. Regterschot Dr.ir. W.G.M.M. Rutten Ir. M.A.M. Splinter Drs.ing. H.M.J. van der Veeken Dr.ir. A.D.M. van de Ven Dr.ir. J.M.H. Vissers Dr.ir. G.C.J.M. Vos Dr. E.G.J. Vosselman junior staff Ir. M.J.F. van den Berg Dr.ir. M.H. Corbey Dr.ir. J.H.W. van Ekert · Dr.ir. F.J. Erens Ir.ing. M.J. Euwe Dr.ir. P.M.J. Giesberts Dr.ir. L. Florusse Dr.ir. J.F.H. de Haas Ir. R.W. Hanssen Ir. J.C.J. de Heij Ir. M. Hoedeman Ir. F.B.S.L.P. Janssen Ors. C.M. de Koning Dr.ir. P.A. Konijnendijk Ors. P.G.T.M. Kremer Ir. S.L.J.M. de Leeuw Dr.ir. D. Muntslag 18

19931992-1993 1992-1995 1993 1995-1996

1992-1993 1996 1992-1995

1992-1994

19941992 1992-1995 19931992-1994 1992-1993 1993-1996 1993-1994 1994 1994-1996 1994 1992 1992 1992-1994

University Programme . Research director


Dr.ir. E.A.H. Platier Dr.ir. P.A.M. Peters-Groot Dr.ir. M.J.P. Pijnenburg Ir. W.H.M. Raaymakers Ir. R.H.A. van Stekelenborg Dr.ir. P .P .M. Stoop Ir. P.J.A. Verdaasdonk Ors. T.M. Verduijn Ir. J.H.V.M. Verrijdt Dr.ir. A.M. van de Wakker Dr. W.T.M. Wolters Dr.ir.drs. M.J.F. Wouters Ir. J.I. van Zante-de Fokkert

4

Key words

5

Research input of academic staff (wp)

wpl

wp2

wp3

Total

1992-1993 199519931992-1995 199419941992-1993 1992-1994 1992-1993 1994-

Production control, management accounting, maintenance, supply chain management, management of production processes, management of service processes, operations management, logistic control, information systems in production control and logistics, business process design, reverse logistics, technology for sustainable development.

1992

fte

1994-1996

1993

1994

TOTAL

1995

(1996)*

aios

6.6

3.9

5.1

4.5

20.l

3.0

other

6.5

7.5

7.6

6.4

28.0

4.3

oios

1.3

3.2

2.4

2.3

9.2

1.5

other

0.7

0.8

0.8

0.8

3.1

0.5 .

at OS

2.5

1.5

3.1

4.5

11.6

3.0

other

0.0

0.0

0.0

0.0

0.0

0.0

17.6

16.9

19.0

18.5

72.0

12.3

* Estimated research input from 1 January 1996 until 31 August 1996.

Main sources of contract research: (Semi) government: Technology Foundation (STW); Netherlands Organisation for Scientific Research (NWO); Netherlands Health Institute (NZI). Industry: Moret, Ernst & Young; Centraal Beheer; CEWAKO. 19

!lllllm------------------------------------------------------------------------------------


6


Research output 1992

1993

1994

1995

Total

(1996)

2

8

3

7

20

2

Int. Ref. Journals

15

11

12

7

45

4

Nat. Ref. Journals

11

14

11

4

40

5

Professional Journals

19 .

36

23

38

116

8

Books

Monographs

2

1

0

1

4

3

and

Chapters

22

27

14

17

80

14

Chapters

Conference Proceedings

11

11

21

25

68

7

Textbooks

6

3

1

0

10

0

Ex. reports

4

3

1

3

11

2

Int. reports

0

0

2

0

2

0

119

160

85

137

501

11

Number Dissertations Journal Articles

Other Publications

Other

The total of 512 in the category Other publications, other, over the years 1992-1996 is divided in 24 congres papers, 18 abstracts, 180 congres presentations, 60 department reports, 2 (confidential) business reports, 11 commercial journals, 2 book reviews, 171 presentations for courses and 44 other.

7

Composition of research input academic staff 1995

fie

wpl

wp2

wp3

total

professor/associate professor

2.2

0.0

0.0

2.2

other senior staff

4.2

0.8

0.0

5.0

aios and oios

4.5

2.3

4.5

11.3

10.9

3.1

4.5

18.5

total

20


8


Programme design in brief (including a mission statement)

The programme Production and Logistic Control started in 1982. Objective of the programme is to develop new insights, methods and models in the area of production control, i.e. the control of production departments based on a thorough knowledge of best practices and close cooperation with manufacturing and service industries. In line with the mission of the faculty the knowledge gained in research is translated into new educational programmes for both undergraduate and graduate students as well as incorporated in continuing education for professionals and managers. Furthermore, research results are implemented both in practice (usually with companies that sponsored the research) as well as in production control software, either dedicated or generic. In short: The objective of the programme is to develop scientific knowledge obout real-world control problems in service and manufacturing industries. This knowledge will be used to find integrated man-machine solutions for problems. .

j

The underlying paradigm of the research is that effective production control in practice requires hierarchical decomposition of the control problem under consideration. This paradigm is consistent with the socio-technical approach with respect to the design of production organisations, an approach which recently gained strong support among practitioners and researchers. This hierarchical control paradigm has been advocated by Galbraith, Hold et al, Mesarovic and Be~r and was further developed into a framework for the design of production control systems by Bertrand, Wortmann and Wijngaard. The development of this framework has been based on numerous case studies from job shops, integrated circuit manufacturing, mass production of homogeneous products and mass production of electronic consumer goods. Afterwards parts of the framework and decision functions within the framework have been filled in for complex production departments (Bertrand and Van Ooijen, Dime), for the flow process industry (Fransoo and Sridharan), for the engineer-toorder manufacturing (Bertrand & Muntslag) and for material coordination in chains (the Line Requirements Planning-concept). Currently, the framework is being applied to product development processes, the batch process industry, planning and decision processes and supply chains. This framework has been a challenge of the main track of Operations Management literature. In the Operations Research literature the focus has mainly been on 'model' decomposition (cf. Hax en Meal [1975], Hax en Bitran [1979]), i.e. decomposition of the model that is used to solve a whole control problem, as opposed to 'problem decomposition', which decomposes the control problem itself into hierarchically linked control problems, of which models can be derived to solve them. Operations Management literature has been more in line with the latter decomposition approach. In practice problem decomposition is used to solve production control problems characterised by complexity, dynamics and uncertainty. Extensive research by staff and students in over 500 company projects (case studies) in the area of production control has confirmed that problem decomposition is an excellent alternative for model decomposition. Together with the research . experiments in industry (case studies) this paradigm yields fundamental new insights in operations management (see section 9). The only way to measure efficiency and effectivity of production control situations is to impose a cost structure and performance measurement system. It turned out that traditional cost structures, like standard costing, and investment calculations were not applicable to problems related to control of operational processes. Especially the relative short-term character of projects aimed at improving 21



control of processes required a different cost struture. Within this research programme this lead to a focus on management accounting. New concepts for management accounting were developed with an emphasis on cash flow effects. Furthermore it was recognized that information technology was the enabling technology for improvement of production control. Based on the problem decomposition approach it was identified that also information requirements and information processing were dependent on specific production environments, such as process industry or mass-assembly. This lead to two interface subprogrammes within the research programme Information Systems. focused development of research the programme has been split into seven subprogrammes: Production control in industry Management accounting Maintenance Physical distribution and international logistics Production control in the service industry Information systems in production and logistics (interface subprogramme with Information Systems) 7. Information systems in supply chains (interface subprogramme with Information Systems)

To get a 1. 2. 3. 4. 5. 6.

Members of all the departments of the former faculty of industrial engineering and management sciences participate in this programme. However, the focus lies in the departments of Operations Planning and Control, and Information and Technology. There is a strong coherence between the various subprogrammes. This coherence has.been deliberately sought and has been accomplished by regular discussions between stibprogramme managers on progress and plans and by participation of researchers from different research groups in multiple projects. For each of the subprogrammes we provide a short description of the subprogramme in terms of the research topics and the school of thought represented. First we discuss the common research methods used. In different phases of the research different research methods are used. Initially case studies are used to identify the various aspects of the problem. Based on that literature studies are used to understand the state-of-the-art with respect to the problem as such and with respect to the aspects identified. Thereafter working hypotheses are developed. In this phase quantitative modelling may play an important role. Finally case studies and/or discrete event simulation experiments are used to test the hypotheses. In a number of projects the research focuses on quantitative modelling and analysis, leading to both exact results and heuristics. Due to the complexity of the problems studied, usually discrete event simulation is required to test heuristics.

22



The seven subprogrammes will be described below. Subprogramme 1: Production control in industry This subprogramme can be seen as the core of the research programme. During the years several insights have been developed within this subprogramme, which have been applied, usually after some modifications, in the other subprogrammes. The central scientific question of this subprogramme is: What contingency factors determine the production control hierarchy with respect . to a given real-world production control problem and what production control logic can be derived from the production control hierarchy found. Subprogramme 2: Management accounting It has been identified that control as such depends on the way production departments are accounted for their performance, both in costs and in operational terms. Thus the management accounting principles applied within a company, influence the effciency and effectiveness of its operations. The central scientific question of this subprogramme is: What management accounting information is required to support strategic, tactical and operational decision-making in relation to manufacturing and service control problems and what is the relation between financial and operational performance. This has lead to research on the problem of investment decisions with respect to short-term changes in manufacturing processes. Subprogramme 3: Maintenance The central scientific question of this subprogramme is: How to design an efficient and effective maintenance system consisting of primary maintenance activities and maintenance control activities, including spare parts management, taking into account contingency factors. Typically the research focuses on the derivation of guidelines and procedures, such that the maintenance system can be designed in a consistent way. This leads e.g. to maintenance concepts, a hierarchical control framework for repair shops, design rules for spare part management systems and design guidelines for maintenance management systems. Subprogramme 4: Physical distribution and international logistics Object of study of this subprogramme is the production and distribution structure of a firm. Emphasis has been put on the economic trade-offs that determine this structure. The differences between regions and countries with respect to their economic potential are explicitly taken into account. On the intersection of production control and physical distribution, the supply chain management research projects emerged. The central scientific question of these projects is: What contingency factors determine the design and control of the physical distribution activities and the (international) topology of the supply chain. Subprogramme 5: Production control in the service industry Production control principles have been applied to the service industry. Since the service industry is quite diversified we concentrate on two themes: health care information services in finance and government. of study are the 'manufacturing' processes in these sectors of the service industry and in Object particular the control of these processes.

23



With respect to health care a long research tradition exists. The characteristics of the Dutch health care system are explicitly taken into account: the hospital that provides the infrastructure and basic care (e.g nurses), and the independent specialist doctors. Planning and control functions, such as capacity planning, have been developed. Also, the aspect of patient flows through the hospital using various types of resources is studied in detail. The research in the theme information services in finance and government is of a more recent date. The primary process for information services shows particular characteristics. The traditional unity of location and time of processing, as we know from physical processes, no longer exists and this gives rise to essentially new control problems with respect to data storage, data handling, customer involvement in the production process, etc. Subprogramme 6: Information systems in production and logistics This subprogramme is a joint research subprogramme with the research programme Information Systems. It started already in 1985 with the aim to develop new concepts for information systems in our field. The purpose has been, to develop better information systems by combining new insights in information engineering with the best results in production and logistics. In particular two subjects are studied in detail: intelligent product descriptions and experimental logistic control systems. Subprogramme 7: Information systems in supply chains To emphasize the paramount interest of information technology for the control of supply chains another joint research subprogramme between the programmes Production and Logistic Control and Information Systems is devoted to information systems in the supply chain. We refer to the description of the research programme Information Systems for detailed information.

9. Overview of scientific results Subprogramme 1: Production control in industry During the years several insights have been developed within this subprogramme, which have been applied, usually after some modifications, in the other subprogrammes. Key results accomplished are the typology of production control departments and a framework for production control. Detailed studies have been executed in process industry, one-of-a-kind production environments (Engineer-To-Order) and job shop environments. Fundamental insights into hierarchical decomposition of the planning function led to the framework for production control, which has been applied in numerous projects in industry and is now further elaborated into a supply chain management control framework. Material Requirements Planning (MRP)-logic has been extensively studied leading to alternative planning logics (e.g. Line Requirements Planning) for material coordination and insights into the circumstances under which MRP and the other planning logics can be effectively applied. Below we discuss some scientific results in more detail. Fransoo [1993) developed a hierarchical control system for batch process industries. Key observation was that in case of limited capacity long-run customer service can only be ensured when operational control is in line with mid-term objectives with respect to capacity utilization. In particular, operational control should not lead to more frequent change-overs (driven by short-term

24



customer service objectives) then planned for at the mid-term planning level, because this leads to loss of capacity and thereby loss of turnover. Van de Wakker [1993] developed a control system for job shops with complex assembly orders consisting of a number of work orders, each consisting of a number of operations. Key finding was that the cumulative waiting time of an assembly order is only dependent on the total number of operations. Improvement of throughput time control was achieved by reducing waiting time allowances for long work orders (i.e. many operations) and increasing waiting time allowances for short work orders in the same assembly order, so that all work orders had the same planned throughput time. This resulted in a reduced overall throughput time for the assembly order. De Kok, Verrijdt and Diks are developing algorithms for the analysis of large-scale supply chains. The algorithms enable research into the optimal allocation of stock investment along the supply chains. Furthermore product structures with different degrees of commonality can be compared subject to various customer service constraints. Subprogramme 2: Management accounting Within this subprogramme the cash flow diagnostic method has been developed for evaluating short-term oriented investments in improvement projects. This approach is more valid for this purpose than most well-known cost accounting techniques, such as standard costing and Activity Based Costing. Much emphasis has been laid on the definition of relevant costs versus full costs (Wouters [1993]). Furthermore, much effort has been put into the development and evaluation of performance measurement systems integrating both management accounting performance indicators and operational performance indicators. Relations between management accounting and logistics management concepts have been explored (Corbey [1995]). Subprogramme 3: Maintenance From the start of the programme considerable research effort has been put into the design of maintenance concepts, maintenance control concepts and a generic framework for all maintenance activities (the EUT maintenance model). The research in the maintenance subprogramme has been widely recognised as innovative, both within the industry and within the academic community. During the last five years special attention has been paid to the application of the production control principles (found in the production control in industry subprogramme) to maintenance activities and spare parts control. Recently a control concept for repair shops has been developed (De Haas [1995]). In detail the impact of repair capacity flexibility and throughput time has been investigated. Subprogramme 4: Physical distribution and international logistics Within the physical distribution subprogramme research has been conducted to analyse distribution planning and control logics applied in practice (their drawbacks and benefits). De Leeuw [1996] develops a framework for comparison of different distribution control concepts based on a number of case studies. Much attention has been paid to international production allocation problems based on economic trade-offs leading to a workshop-method for designing an 'optimal' supply chain structure (Vos [1993]). Furthermore economies-of-scale are investigated in distribution and warehousing. Special attention has been paid to the cost control in physical distribution.

25



Subprogramme 5: Production control in the service industry The control principles developed in the production control subprogramme have been extensively applied to the control of patient flows in Dutch hospitals. Especially the friction between different objectives of surgeons and other medical specialists, like radiologists, and objectives of patients have been revealed as well as their impact on the control policies chosen. The research objectives are now recognised by practitioners, leading to a stronger focus on the patient as a customer of the health care system, which may be considered as a breakthrough in the Dutch health care system. Groot [1993] studied admission planning in Dutch hospitals. The problem was formulated as a flow shop without buffers between processing steps. Various admission policies were studied aimed at the minimization of blocking between processes, since blocking implies loss of capacity to the system. The planning heuristics developed were implemented in a Decision Support System (DSS) and tested in three hospitals with success. Vissers [1994] studied the allocation of patient flows to different hospital resources. With strong participation of the various problem owners he developed a DSS which was tested in a number of hospitals. The DSS is now further developed by implementation of planning heuristics. More recently the similarities and differences between production processes and administrative processes have been studied. Notions like back-office and front-office have been translated to the control policies applied. Subprogramme 6: Information systems for production and logistics This has led to prototype information systems in such areas as customer-driven manufacturing, master production scheduling, line requirements planning, generic product modelling and configuration control. Also, the work has recently resulted in an assessment method of (standard) software packages by evaluating data structures. In the past decade, increasingly good relationships have been maintained not only with industrial companies in manufacturing (DAF, PHILIPS) and physical distribution (e.g. Technische Unie) but also with Information Technology vendors, such as BAAN Company. Giesberts [1993] developed the concept of Multi Phase Master Planning (MPMP). This idea for the research emerged after an assessment of the Master Production Scheduling function in standard software packages. It was found that in none of these packages it was possible to take into account interrelated capacity bottlenecks and/or critical materials and different levels of the BOM (Bill Of Material). The MPMP function is based on a more detailed model of the production system under consideration. Furthermore a detailed study was done into the subject of bottom-up versus top-down forecasting. Conditions were identified that determine which forecasting principle to choose. Muntslag [1993] developed a control concept for Customer Driven Engineering processes. Of considerable practical and scientific interest is the Order-independent Specification Level (OSL), more or less the equivalent of the Customer Order Decoupling Point in goodsflow control. The OSL is the phase in the engineering process where specifications of functions are independent of individual customer orders. The OSL is one of the determinants of the control concept. Muntslag also paid attention to the development of a Management Information System for Customer Driven Engineering based on a data model developed during the research. We also refer to the overview of scientific results of the research programme Information Systems. Subprogramme 7: Information systems in supply chains We refer to the description of this subprogramma in the research programme Information Systems.

26



10. Programme development Substantial research effort will be put into further development of knowledge of operational control in general and in specific industrial sectors. In particular it is intended to participate strongly in the BETA application programmes Virtual Enterprises (VE) and Management of PRoduct Innovation processes and Concurrent Engineering (PRINCE). The contribution of this programme to the VE-programme is focused on the operational control of virtual enterprises that develop and produce complex industrial products and on virtual enterprises where logistic service providers play an important role as operational director of the virtual network. Furthermore research focuses on Engineer-To-Order production and (batch)process industry. For both environments a dedicated hierarchical control framework will be derived. In the process of derivation of such a framework various control problems will require quantitative modelling and analysis. The latter will be done in collaboration with the operations research groups within BETA. Research has been started to develop a generic method for the design of operational control concepts. The generic method together with results of past and future research should yield control templates which can be used to automatically generate production control software. The control template consists of the hierarchical decomposition of the control function, a set of planning procedures and a planning logic to be realized in Information Technology systems. The research will be embedded into the application programmes of BETA. As much as possible the research will be executed in teams of at least two senior staff members and a number of Ph.D. students. Research on job shop environments will be reduced to a level of exploitation of knowledge acquired. Furthermore pure quantitative research (Operations Research) will no longer be pursued as such. The focus will be on quantitative modelling and mathematical analysis of models. Emphasis will be put on modelling the effect of human intervention on effectiveness of control. This research will be pursued together with researchers from the programme Work and Organisation. The mathematical analysis capabilities can be subcontracted within BETA from the research programme Operations Research and Statistics for BPD and OM. The existing international contacts will be used to ensure state-of-the-art research and regular participation in international research projects. The ESPRIT working groups CIMMOD/CIMDEV (Computer Integrated Manufacturing MODelling and DEVelopment, resp.) have resulted into an active European research network, in which the Eindhoven University of Technology (EUT) (prof.dr.ir. J.C. Wortmann) plays a leading role. New research projects sponsored by the European Commission have already started (Product Acquisition from Waste Streams (PAWS), European Network for Advanced Performance Studies (ENAPS)) and more are intended. Recently the European equivalent of the Stanford University Supply Chain Forum has been established, where the Faculty of Technology Management plays the role of facilitator and supplier of research capacity to the international companies participating in the Supply Chain Forum. Joint research with Stanford University (prof.dr. H. Lee) will strengthen the links between the supply chain research groups at EUT and Stanford University. The organisation of an invited Supply Chain Management session on the Boston 1997 INstitute For Operations Research and Management

27



Sciences (INFORMS) conference (prof.dr. A.G. de Kok) further strengthens the international research links on this subject. Further collaboration on the subject of supply chain management is realized within the International Working group on Distribution Logistics (IWDL) in which a number of leading European researchers participate (Fleischmann - University of Augsburg, Axsater - Lund University, Dekker Erasmus University). In 1997 Eindhoven will host the third workshop.

11. Societal/technological relevance The vast majority of research projects are based on actual control problems in manufacturing or service industry. A major research contribution is provided by Ph.D. students. Nearby all Ph.D. students are for at least 50% funded by actual problem owners from outside the EUT. This emphasis on actual control problems in combination with a solid scientific approach has given the researchers of this programme a unique position in the academic forums (see next section). In addition, problem statements have a relative wide scope, which necessitates a wider spectrum of scientific disciplines involved to work together on individual problem statements. In this way not only research questions can be answered more complete, but also new knowledge areas that surpass the scope of traditional academic disciplines can be developed. As this approach is becoming more accepted in the academia, the opportunities for joint international research projects is expected to increase further. The technological relevance of research on operational control lies in the fact that effective exploitation of the present-day's capabilities of information systems and telecommunication is impossible without sound underlying control principles. The major change in business of the nineties is the availability of third-party infrastructural back bone structures (information technology, physical distribution service providers, subcontractors, virtual enterprise), that enable manufacturing companies to consider their manufacturing structure as merely a logical structure, which can be changed in time scales of day's and weeks. The frequent changes in supply chain structure inhibit the classical learning of people involved in the control function. To support these people, fundamental insights are required in the nature of control as well as concrete control procedures that are robust against supply chain structure changes. The researchers involved in this programme already identified this trend at factory level in the eighties, leading to the generic production control framework and the focused Ph.D. research projects in various industrial sectors.

12. Other indications for quality and reputation Traditionally, the Faculty of Technology Management has emphasized that research has two benefactors, i.e. the academia and organisations. It may come as no surprise that researchers of this programme have sought connection to, and sometimes even have initiated forums that pursue a leading role in both the academia and the professionalist forums.

28



The following examples in which researchers of the production and logistics control programme take an active part as co-decision maker, may underline this policy: - EUNiL - Stanford-Eindhoven Supply Chain Forum Europe - International Foundation for Research in Maintenance (IFRIM) - Parts Business Forum Foundation - Board of the Netherlands Association of Statistics(VVS) - Netherlands Health Institute (NZI) - Netherlands Association for Logistic Management (VLM) - International Working Group for Distribution Logistics - Project Management Institute (PMI) Many researchers in the programme have editorial responsibilities for international journals and all senior staff members act as regular referees for international journals. (Associate) Editorships Bertrand De Kok Wortmann Ploos v. Amstel Theeuwes

EUROMA, International Journal of Production Research, Bedrijfskunde Management Science (until l 995), IIE Transactions on Logistics and Scheduling Computers in Industry, Production Planning and Control Business Logistics, The International Journal of Logistics Management Maandblad voor Accounting en Bedrijfseconomie, Bedrijfskunde, International Journal of Production Economics

Christer has been awarded the Martin Beal Medal for his contribution to the literature on Operations Research modelling in maintenance. The research within this research programme has partly been sponsored by the Netherlands Organisation for Scientific Research (NWO): The research projects of Stoop ( 1991-1995) and Verrijdt (1992-1996) have been sponsored by ECOZOEK, the research by De Leeuw has been sponsored by Technology Foundation (STW). A strong recognition of the quality of research was gained by the appointment of dr.ir. J.C. Fransoo as research fellow of the Royal Netherlands Academy of Arts and Sciences (KNA W). His research project can be seen as typical to the research done within the Production and Logistic Control programme. Two conferences have been organised: 1. Supply Chain Forum, March 1996, organised at EUT by prof.dr.ir. J.W.M. Bertrand. 2. Second International Conference on Computer Integrated Manufacturing in the Process Industries (1-CIMPRO), June 1996, organised at EUT by prof.dr.ir. J.W.M. Bertrand, M. Jafari (Rutgers University, USA). 3. EIASM symposium on Manufacturing Accounting Research, May 1993, organised by prof.dr. J.A.M. Theeuwes.

29



13. Five key publications 1.

Gits, C.W.: Design of maintenance concepts. International Journal of Production Economics, 24, 1992, pp. 217-226.

2.

Bertrand, J.W.M.; Muntslag, D.R.: Production Control in Engineer-to-order Firms. International Journal of Production Economics, 30-31, 1993, pp. 3-22.

3.

Kok, A.G. de; Gong, L.; Ding, J.: Optimal Leadtimes Planning in a Serial Production System. Management Science, 40, 5, 1994, pp. 629-632.

4.

Theeuwes, J.A.M.; Adriaansen, J.K.M.: Towards an integrated Accounting Framework for Manufacturing Improvement. International Journal of Production Economics, 36, 1994, pp. 85-96.

5.

Kusters, R.J.; Groot, P.M.A.: Modelling resource availability in general hospitals: Design and implementation of a decision support model. European Journal of Operational Research, 88, 1996, pp. 428-445.

14

Dissertations

category 1:

(including supervisor)

doctorate from the own institution, preparation within the own institution

1992 Konijnendijk, P.A.: Coordination of Production and Sales. Promotoren: prof.dr. J. Wijngaard (RUG); prof.dr. H.W.C. van der Hart. Eindhoven, 1992/Maklu, Antwerpen, 1992, pp. 218. Pijnenburg, M.J.P.: Reliability Analysis of a Repairable Dependent Parallel System. Promotoren: prof.dr. P.C. Sander; prof.dr. J. Wessels. Eindhoven, 22 september 1992, pp. 210. 1993 Florusse, L.: Managerial Manufacturing Technology. Promotoren: prof.dr. J. Wijngaard; prof.dr.ir. J. Gaalman (RUG). Eindhoven, 1993, pp. 108. 30



Fransoo, J.C.: Production Control and Demand Management in Capacitated Flow Process Industries. Promotoren: prof.dr.ir. J.W.M. Bertrand; prof.dr. J. Wijngaard (RUG). Eindhoven, 1993, pp. 129. Giesberts, P.M.J.: Master Planning: Dealing With Flexibility. Promotoren: prof.dr. J. Wijngaard; prof.dr.ir. J.C. Wortmann. Eindhoven, 1993, pp. 259. Groot, P.M.A.: Decision Support for Admission Planning under Multiple Resource Constraints. Promotoren: prof.dr.ir. J.W.M. Bertrand; prof.dr. T.M.A. Bemelmans. Eindhoven, 1993, pp. 182. Muntslag, D.R.: Managing Customer Driven Engineering; An interdisciplinary and design oriented· approach. Promotoren: prof.dr. J.A.M. Theeuwes; prof.dr.ir. J.C. Wortmann. Eindhoven, 1993, pp. 222. Vos, G.C.J.M.: International Manufacturing and Logistics: A Design Method. Promotoren: prof.jhr.drs. M.J. Ploos van Amstel; prof.dr. J. Wijngaard (RUG). Copromotor: dr.ir. A.D.M. van de Ven. Eindhoven, 22 april 1993, pp. 200. Wakker, AM. van de: Throughput Time Control Due Date Reliability in Tool & Die Shops Promotoren: prof.dr.ir. J.W.M. Bertrand; prof.dr. J. Wijngaard (RUG). Eindhoven, maart 1993, pp. 269. Wouters, M.J.F.: Relevant Costs or Full Costs: Explaining why managers use cost allocations for short-term decisions. Promotoren: prof.dr. J.A.M. Theeuwes; prof.dr.ir. J.W.M. Bertrand. Eindhoven, 1993, pp. 222. MAKLU Uitgevers, Antwerpen/Apeldoom, 1993, pp. 222. 1994 Martin, H.H.: On the determination of functional requirements in a maintenance environment. Promotoren: prof.ir. W.M.J. Geraerds; prof.dr. T.M.A. Bemelmans. Copromotor: dr. F .M. van Eijnatten. Eindhoven, 1994, pp. 177.

31



Vissers, J.M.H.: Patient Flow Based Allocation of Hospital Resources. Promotoren: prof.dr.ir J.W.M. Bertrand; prof.dr. H. Kuipers. Eindhoven, 1994, pp. 240. Wolters, W.T.M.: Sustainable Industrial Production, an Energy Perspective. Promotoren: prof.ir. J. Claus; prof.dr. J.P. Brans (LUW). Copromotor: dr.ir. A.J.D. Lambert. Eindhoven, 1994, pp. 173. 1995 Akkerrnans, H.A.: Modelling with managers - participative business modelling for effective strategic decision-making. Promotoren: prof.dr.ir. J.E. van Aken; prof.dr.ir. J.W.M. Bertrand. Eindhoven, 1995, pp. 282. Corbey, M.H.: Logistiek Management & Management Accounting. Promotoren: prof.dr. J.A.M. Theeuwes RA; prof.dr. J. Wijngaard. Eindhoven, 12 mei 1995, pp. 202. Ekert, J.H.W. van: Interactie tussen kwaliteit en logistiek in industriele organisaties. Promotoren: prof.ir. F.A. Mulder; prof.dr.ir. J.W.M. Bertrand. Copromotor: dr. J.D. van der Bij. Eindhoven, 1995, pp. 145. Haas, H.F .M. de: The coordination of initial stock and flexible manpower in repairable item systems. Promotoren: prof.dr.ir. J.W.M. Bertrand; prof.dr. A.H. Christer. Copromotor: dr.ir. C.W. Gits. Eindhoven, 1995, pp. 87. Hegge, H.M.H.: Intelligent product family descriptions for business applications: production control software based upon generic bills-of-material in an assemble-to-order/make-to-stock environment. Promotoren: prof.dr.ir. J.C. Wortmann, prof.dr.ir. J.W.M. Bertrand. Eindhoven, 1995, pp. 222. Rutten, W.G.M.M.: The use of recipe flexibility in production planning and inventory control. Promotoren: prof.dr.ir. J.W.M. Bertrand; prof.dr. P. van Beek. Copromotor: dr. K.H. van Donselaar. Eindhoven, 1995, pp. 181. 32



Vosselman, E.G.J.: Sturing door prestatie-evaluatie of marktwerking - ontwerp van management control systemen in economisch perspectief. Promotoren: prof.dr. J.A.M. Theeuwes RA; prof.dr. T.L.C.M. Groot. Copromotor: dr. F .M. van Eijnatten. Eindhoven, 1995, pp. 229. 1996 Platier, E.A.H.: Een logistieke kijk op bedrijfsprocessen: concepten ten behoeve van business process redesign en workflowmanagement. Promotoren: prof.dr.ir. J.C. Wortmann; prof.dr. P.M.A. Ribbers. Eindhoven, 1996, pp. 238. Stoop, P.P.M.: Performance management in manufacturing: a method for short term performance evaluation and diagnosis. Promotoren: prof.dr.ir. J.W.M. Bertrand, prof.dr. J.A.M. Theeuwes. Eindhoven, 1996, pp. 159.

15

Publications

1992

Journal Articles

*

International Refereed Journals

Akkermans, H.A.; Aken, J.E. van: Process-related problems in operations strategy. International studies in management and organization, 22, 4, 1992, pp. 6-20. Bertrand, J.W.M.; Wortmann, J.C.: Information Systems for Production Planning and Control: developments in perspective. Production Planning and Control, 3, 3, 1992, pp. 280-289. Donselaar, K.H. van: The use of MRP and LRP in a stochastic environment. Production Planning and Control, 3, 3, 1992, pp. 239-246. Fransoo, J.C.: Demand Management and Production Control in Process Industries. International Journal of Operations & Production Management, 12, 7/8, 1992, pp. 187-196.

33



Giesberts, P.M.J.; Tang, L. van der: Dynamics of the customer order decoupling point: impact on information systems for production control. Production Planning and Control, 3, 3, 1992, pp. 300-313. Gits, C.W.: Design of maintenance concepts. International Journal of Production Economics, 1992, 24, pp. 217-226. Hegge, H.M.H.: A generic bill-of-material processor using indirect identification of products. Production Planning and Control, 3, 3, 1992, pp. 336-342. Kok, A.G. de; Heijden, M.C. van der: Customer Waiting Times in an (R,S) Inventory System with Compound Poison Demand. Zeitschrift ftir Operations Research, 36, pp. 315-332. Kreuwels, C.M.A.: Electronic Data Interchange: an introduction and examples of its structural impact. Production Planning and Control, 3, 4, 1992, pp. 381-392. Martin, H.H.: Evaluation of standard software with respect to their effectiveness. International Journal of Production Economics, 24, 1992, pp. 249-261. Newby, M.J.: A Bayes-Competing Risk Model for the Use of Expert Judgment in Reliability Estimation. Reliability Engineering and System Safety, 35, 1, 1992, pp. 23-30. Ploos van Amstel, M.J.; Verstegen, M.F.G.M.: Development of a Total Logistic Concept: A Method for Improving Logistics Performance. The International Journal of Logistics Management, 2, 2, 1992, pp. 63-73. Veen, E.A. van; Wortmann J.C.: Generative bill of material processing systems. Production Planning and Control, 3, 4, 1992, pp. 314-326. Veen, E.A. van; Wortmann J.C.: New developments in generative BOM processing systems. Production Planning and Control, 3, 4, 1992, pp. 327-335. Wortmann, J.C. : Flexibility of standard software packages for production/inventory control. Production Planning and Control, 3, 3, 1992, pp. 290-299.

34


*


National Refereed Journals

Bertrand, J.W.M.; Muntslag, D.R.; Wakker, A.M. van de: De besturingsproblematiek in engineer-to-order bedrijven. Bedrijfskunde, 64, 3, 1992, pp. 212-222. Bertrand, J.W.M.; Muntslag, D.R.; Wakker, A.M. van de: De produktiebesturing in engineer-to-order bedrijven. Bedrijfskunde, 64, 3, 1992, pp. 223-240. Bij, J.D. van der; Aken, J.E. van: Doorlichting van de kwaliteitszorg doorgelicht. Bedrijfskunde, 64, 3, 1992, pp. 299-306. Bij, J.D. van der; Ekert, J.H.W. van; Putten, C. van; Veen, H. van der: De informatiebehoefte in de kwaliteitszorg. Informatie, 34, 9, 1992, pp. 485-492. Corbey, M.H.; Jansen, R.A.; Vermeij, R.H.B.; Wolff, A.C.: De Logistieke Geldstroomdiagnose (III): Ervaringen. Tijdschrift voor Inkoop en Logistiek, 8, 10, 1992, pp. 24-32. Damme, D.A. van: Do or buy in de fysieke distributie. Bedrijfskunde, 64, 1, 1992, pp. 53-67. Muntslag, D.R.; Bertrand, J.W.M.: Bedrijfskundige aspecten van engineer-to-order produktie. Bedrijfskunde, 64, 3, 1992, pp. 210-211. Muntslag, D.R.; Josten, A.M.J.: Verbetering van de voorraadbetrouwbaarheid, een relatie tussen AO en logistiek. Tijdschrift voor Inkoop en Logistiek, 8, 11, 1992, pp. 14-21. Theeuwes, J.A.M.: Harmonisatie van logistieke en economische informatie. Tijdschrift voor Inkoop en Logistiek, 8, 9, 1992, pp. 14-20. Vlist, P. van der; Kreuwels, C.M.A.: De toepassingen van Electronic Data Interchange in transport en distributie. Bedrijfskunde, 64, 1, 1992, pp. 43-52. Wouters, M.J.F.: Waarom rekenen managers met vaste kosten? Maandblad voor Accountancy en Bedrijfseconomie, 66, 5, pp. 254-261.

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Corbey, M.H.: Bedrijfseconomische prestatiemeting en logistiek, de verschillenanalyse is niet altijd voldoende. TAC, Tijdschrift voor Administrateurs en Controllers, 7, 6, 1992, pp. 17-21. Dijk, J. van: Beheersing grondstofvoorziening; eenvoudig beginnen. Doelmatige Bedrijfsvoering, 4, 7/8, juli/augustus 1992, pp. 6-9. Geenen, A.L.J.; Ploos van Amstel, M.J.: Materials Handling Systeem & Magazijn, drie subsystemen. Logistiek Management, maandelijkse bijlage bij Transport Echo, 47, 11, november 1992, pp. 31-34. Geenen, A.L.J.; Ploos van Amstel, M.J.: Reverse Logistics, nieuwe mogelijkheden? Logistiek Management, maandelijkse bijlage bij Transport Echo, 47, 11, november 1992, pp. 27-29. Igel, M.: Goederenverwerving en voorraadbeheer in een industriele handelsondememing. Doelmatige Bedrijfsvoering, 4, 10, 1992, pp. 17-24. Igel, M.: Logistieke besturing bij de produktie van dagverse zuivelprodukten. Doelmatige Bedrijfsvoering, 4, 1/2, 1992, pp. 16-22. Igel, M.: Statistische voorraadbeheersing. Doelmatige Bedrijfsvoering, 4, 5, 1992, pp. 20-23. Leeuw, S.L.J.M. de; Ploos van Amstel, M.J.: DRP: een logistieke wonderolie? Logistiek Management, maandelijkse bijlage bij Transport Echo, 47, 9, 1992, pp. 21-25. Muntslag, D.R.: Kwaliteitsbeheersing bij het ontwerp van complexe klantspecifieke produkten. Sigma, 38, 3, 1992, pp. 20-24. Ploos van Amstel, M.J.: Activity Based Costing in distributie (1). Logistiek Management, maandelijkse bijlage bij Transport Echo, 47, 6, 1992, pp. 21-24. Ploos van Amstel, M.J.: Activity Based Costing in distributie (2). Logistiek Management, maandelijkse bijlage bij Transport Echo, 47, 9, 1992, pp. 21-25.

36



Ploos van Amstel, M.J.: Contract Distribution, niet over een nacht ijs. Transport Echo, 47, 10, 1992, pp. 71-77. Ploos van Amstel, M.J.: Dienstverlening in fysieke distributie, toch niet zo evident. Transport Echo, 47, 4, 1992, pp. 81-82. Ploos van Amstel, M.J.: Europees wegvervoer na liberalisatie: wat te verwachten? Transport Echo, 47, 718, 1992, pp. 31-35. Ploos van Amstel, M.J.: Fysieke distributie kosten en trends. Transport Echo, 47, 5, 1992, pp. 20-25. Ploos van Amstel, M.J.: Logistiek nader beschouwd, What's in a name. Logistiek Management, maandelijkse bijlage bij Transport Echo, 47, 5, 1992, pp. 21-24. Wouters, M.J.F.: Logistiek tot (w)elke prijs!? Tijdschrift voor Administrateurs en Controllers, 7, 6, juni 1992, pp. 5-11. Wouters, M.J.F.: Onderhoudsbeheersing en het ontwerpproces van een technisch systeem. Doelmatige Bedrijfsvoering, 4, 10, oktober 1992, pp. 12-16. Wubben, J.P.C.: Hoe kostenbewust met toeleveranciers om te gaan. Doelmatige Bedrijfsvoering, 4, 12, december 1992, pp. 18-22.

Books and Chapters in Books

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Books

Goor, A.R. van; Ploos van Amstel, M.J.; Ploos van Amstel, W: Fysieke distributie: denken in toegevoegde waarde. 2e druk. Stenfert Kroese, Leiden, 1992, pp. 628, ISBN 90 207 2182 8. Vlist, P. van der: Telematicanetwerken, een organisatorisch perspectief (3e druk). Uitgeverij Tuteijn Nolthenius, Amsterdam, 1992, pp. 155.

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Chapters

Bertrand, J.W.M.; Wortmann, J.C.: The structure of production control systems. In: Pels, H.J.; Wortmann, J.C. (eds.): Integration in production management systems IFIP, North Holland, Amsterdam, 1992, pp. 213-222. Claus, J.; Melman, A.G.: Hoe milieuvriendelijk kan onze energievoorziening worden? In: Beek, W.J. (ed.): Het Nationaal Technologie Debat. Stichting Maatschappij en Ondememing, Den Haag, 1992, pp. 66-71. Corbey, M.H.; Van der Veeken, H.J.M.: Prof. drs. Knellis Tamsma adviseert ... In: Durlinger, P.P.J.; Kruijtzer, A.H.L.M. (eds.): Logistiek Management, vragen cases en opdrachten. Kluwer Bedrijfswetenschappen, Deventer, 1992, pp. 164. Erens, F.J.; Hegge, H.M.H.; Veen, E.A. van; Wortmann, J.C.: Generative Bills-of-Material: an Overview. In: Pels, H.J.; Wortmann, J.C. (eds.): Integration in Production Management Systems. IFIP, North Holland, Amsterdam, 1992, pp. 93-114. Here!, G.L.H. van: Economic aspects of road maintenance. In: Basic steps in pavement management systems, a leap forward to implementation. TEMPUS-EDIPAM-project, TU Delft, februari 1992, pp. 95-100. Kokke, C.J.Th.M.: Bestuurlijke Informatie. In: Wolk, L. van der; Blom, F.W.C.; Botter, C. (eds.): Bedrijfskundig Lexicon, Bijdrage onderdeel 3. Samsom, Alpen aid Rijn, oktober 1992, pp. 53-56. Kokke, C.J.Th.M.; Schoenmaekers, J.: Gevallenstudie uit de keramische sector. In: Theunisse (ed.): Activity Based Costing. MAKLU Uitgevers, Antwerpen - Apeldoom, 1992, pp. 157-177. Kreuwels, C.M.A.: Philips: Zorgvuldige voorbereiding leidt tot geslaagd EDI-proefproject. In: EDI in de Industrie. Samsom Bedrijfsinformatie, Alphen a.d. Rijn, 1992, pp. 297-311.

38



Kreuwels, C.M.A.: Samenwerking in Logistiek. In: Vermeulen, A.A.M. (ed.): Handboek Industriele Automatisering, deel 1, hoofdstukken 15.3, Samenwerking in logistiek. Kluwer Deventer, 1992, pp. 1-28. Kreuwels, C.M.A.: Samenwerking in Logistiek. In: Vermeulen, A.A.M. (ed.): Handboek Industriele Automatisering, deel 1, hoofdstukken 15.4, Electronic data interchange. Kluwer Deventer, 1992, pp. 1-17. Kreuwels, C.M.A.: Samenwerking in Logistiek. In: Vermeulen, A.A.M. (ed.): Handboek Industriele Automatisering, deel 1, hoofdstukken 15.5, Een stappenplan voor de implementatie van EDI. Kluwer Deventer, 1992, pp. 17-39. Mulder, F.A.: Kwaliteitszorg in de jaren negentig. In: Kwaliteitshandboek. Stichting Kwaliteitsdienst-KDI, Rotterdam, 1992, pp. 105-106. Muntslag, D.R.: Toegepaste Logistiek, hoofdstuk 5. In: Ribbers, A.M.A.; Verstegen, M.F.G.M. (eds.): Toegepaste Logistiek. Kluwer Bedrijfswetenschappen, Deventer, 1992, pp. 67-83. Muntslag, D.R.: Toegepaste Logistiek, hoofdstuk 6. In: Ribbers, A.M.A.; Verstegen, M.F.G.M. (eds.): Toegepaste Logistiek. Kluwer Bedrijfswetenschappen, Deventer, 1992, pp. 85-95. Muntslag, D.R.: Toegepaste Logistiek, hoofdstuk 10. In: Ribbers, A.M.A.; Verstegen, M.F.G.M. (eds.): Toegepaste Logistiek. Kluwer Bedrijfswetenschappen, Deventer, 1992, pp. 134-146. Muntslag, D.R.: Toegepaste Logistiek, hoofdstuk 12. In: Ribbers, A.M.A.; Verstegen, M.F.G.M. (eds.): Toegepaste Logistiek. Kluwer Bedrijfswetenschappen, Deventer, 1992, pp. 163-174.

39



Muntslag, D.R.: Toegepaste Logistiek, hoofdstuk 13. In: Ribbers, A.M.A.; Verstegen, M.F.G.M. (eds.): Toegepaste Logistiek. Kluwer Bedrijfswetenschappen, Deventer, 1992, pp. 199-208. Philips, P.J.M.; Ven, A.D.M. van de: Internationale Produktie en Logistiek. In: Ploos van Amstel, W. (ed.): Handboek Logistiek. Samsom Bedrijfsinformatie, Alphen aid Rijn, 1992, pp. B2405-1 - B2405-15. Ribbers, A.M.A.; Ven, A.D.M. van de: Vestigingsplaatskeuze produktie. In: Ploos van Amstel, W. (ed.): Handboek Logistiek. Samsom Bedrijfsinformatie, Alphen aid Rijn, 1992, pp. B2400-1 - B2400-19. Sol, E.J.: Inleiding In: Beek, W.J. (ed.): Het Nationaal Technologie Debat. SMO-boek, SMO Den Haag, 1992, 2, pp. 11-16. Sol, E.J.: Nijverheid en Handel. In: Beek, W.J. (ed.): Het Nationaal Technologie Debat. SMO-boek, SMO Den Haag, 1992, 2, pp. 87-90. Wouters, M.J.F.: Beheersing van de logistieke functie: Economische beoordeling van doorlooptijdverkorting. In: Wijnberg (ed.): Checklisten Financieel Management, Aflevering 5. Kluwer Bedrijfswetenschappen, Deventer, 1992, pp. 4.C.3-01 - 4.C.3-18.

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Proceedings

Akkermans, H.A.: Participative modeling to support strategy decision making in operations - a case study. In: Vennix, J.A.M.; Faber, J.; Scheper, W.; Takkenberg, C.A.Th. (eds.): Proceedings System Dynamics Conference, Utrecht 1992. System Dynamics, Utrecht, 1992, pp. 21-31. Flapper, S.D.P.: Multi-Product Production Orders. In: Grubbestrom, R.W.; Hinterhuber, H.H.; Lundquist, J. (eds.): Pre-Prints 7th International Working Seminar on Production Economics, Igls/Innsbruck, 17-21 februari 1992, volume 1. Innsbruck, 1992, pp. 163-176.

40



Haas, H.F .M. de: Rotables: Stocking, Repair and Short-term Flexibility. A Markov process approach. In: Rutten, W.G.M.M.; Rekom, J. van; Breukel, A.W.V. (eds.): Congresbundel Tweede landelijke AIO-onderzoeksdag Bedrijfskunde, NOBO, Amersfoort, 22 oktober 1992. NOBO, Enschede, 1992, pp. 39-45. Konijnendijk, P.A.: Coordination of Marketing and Manufacturing in ETO companies, a Case Description. In: Sumichrast, R.T. (ed.): Proceedings of the 23rd Annual Meeting of the Decision Sciences Institute, San Francisco, USA, 1992. Decision Sciences, San Francisco, 1992, pp. 1472-1474. Kreuwels, C.M.A.; Vlist, P. van der: Aspects of the External Integration of Production Management Systems with EDI. In: Pels, H.J; Woltmann, J.C. (eds.): Proceedings of the IFIP WG 5.7, Amsterdam, 1992. Elsevier Science Publishers, Amsterdam, 1992, pp. 175-182. Kreuwels, C.M.A.: 'Points of Attention in EDI-Implementation'. In: Streng, R.K, e.a. (eds.): Proceedings of the EDISPUUT Workshop 'Bringing Worlds Together', 1992. Samsom, Alphen a.d. Rijn, 1992, pp. 287-299. Martin, H.H.: Analisierung der Programme von Rechenmaschinen fur Betriebswartung zur Verbesserung der Instandhaltungsverfahren. In: Gepgyarttechnol6gia, Mtesz-Press, Budapest, juli/augustus, 1992, pp. 292-298. Newby, M.J.: Bedrijfszekerheid. In: Bedaux, Smit, Sonke, Vissers, Werkhoven (eds.): Congresbundel Industria Kwaliteit in de Ontwerpfase: waarom, waartoe en hoe? Eindhoven, februari 1992. Industria, Eindhoven, 1992, pp. 44-48. Stoop, P.P.M. Logistieke prestatiemeting, evaluatie en diagnose voor produktie-afdelingsbeheersing. In: Rutten, W.G.M.M.; Rekom, J. van; Breukel, A.W.V. (eds.): Congresbundel, 2e Landelijke AIOOnderzoeksdag Bedrijfskunde, NOBO, Amersfoort, 22 oktober 1992. NOBO, Enschede, 1992, pp. 73-78. Wolters, W.T.M.; Lambert, A.J.D.: Using a multiple criteria decision support system for the selection of a heat exchanger network. In: Hanjalic, Kim (ed.): Proceedings of the 2nd International Forum 'Expert Systems and Computer Simulation in Energy Engineering', Erlangen, Germany, 17-20 maart 1992. International Centre for Heat and Mass Transfer, Erlangen, 1992, pp. 4.2. l - 4.2.6.

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Wolters, W.T.M.: A stochastic multi criteria evaluation of heat exchanger networks. In: Tzeng (ed.): Proceedings of the 'Tenth International Conference on Multiple Criteria Decision Making', Taipei, Taiwan R.O.C., 19-24 juli 1992, Vol. III. Springer Verlag, New York, 1992, pp. 105-114.

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Textbooks

Durlinger, P.P.J.; Dime, C.W.G.M.: Werkboek bij Produktiebeheersing en Material Management. Stenfert Kroese, Leiden, 1992, pp. 215. Kokke, C.J.Th.M.: Statistiek voor SPD; Examenbundel 1992. Stenfert Kroese, Leiden/ Antwerpen, 1992, pp. 180. Veen, E.A. van: Modelling Product Structures by Generic Bills-of-Materials. Elsevier Amsterdam, 1992, pp. 264. Vlist, P. van der: EDI in de Industrie. Samsom Bedrijfsinformatie, Alphen a.d. Rijn, 1992, pp. 410. Vlist, P. van der : EDI in de gezondheidszorg. Samsom Bedrijfsinformatie, Alphen aid Rijn, 1992, pp. 414. Vosselman, E.G.J.: Examenwijzer SPD, bedrijfseconomie II, onderdeel Interne Organisatie. Stenfert Kroese, Leiden, 1992, pp. 82. Other Publications

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External Reports (Max. 10)

Giesberts, P.M.J.: Productiebeheersing bij Altrex B.V. Rapport naar aanleiding van een adviesproject bij Altrex B.V., mei 1992, pp. 44. Kitselaar, J.B.G.M.; Klok, F.P.O.; de Jong, A.D.M.; van der Vlist, P.; Werkhoven, M.P.F.: Logistieke Integratie. FME, Zoetermeer, 1992, pp. 38.

42



Kokke, C.J.Th.M.: Activity Based Costing - Pilot Gelria. Onderzoeksverslag Buhrmann-Tetterode, 22 december, 1992, pp. 125. Martin, H.H.: Analyse von EDV Programmen in der Instandhaltung. IFRIM Report 92/2, Eindhoven, mei 1992, pp. 16.

1993 Journal Articles

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Akkermans, H.A.: Participative Business Modelling to Support Strategic Decision Making in Operations. A Case Study. International Journal of Production and Operations Management, 13, 10, 1993, pp. 34-48. Bertrand, J.W.M.; Muntslag, D.R.: Production Control in Engineer-to Order firms. International Journal of Production Economics, 30-31, 1993, pp. 3-22. Corbey, M.H.; Jansen, R.A.: The Economic Lot Size and Relevant Costs. International Journal of Production Economics, 30-31, 1993, pp. 519-530. Konijnendijk, P.A.: Dependence and Conflict Between Production and Sales. Industrial Marketing Management, 22, 1993, pp. 161-167. Newby, M.J.: A critical look at some point process models for repairable systems. IMA Journal of Mathematics Applied in Business and Industry, 4, 1993, pp. 375-394. Newby, M.J.: Comments on Weibull proportional hazard models. IEEE Transactions on Reliability, December 1993, pp. 1-8. Pijnenburg, M.J.P.; Ravichandran, N.; Regterschot, G.J.K.: Stochastic Analysis of a Dependent Parallel System. European Joumal of Operational Research, 68, juli 1993, pp. 90-104.

43



Rutten, W.G.M.M.: Hierarchical mathematical programming for operational planning in a process industry. European Journal of Operational Research, 64, 1993, pp. 363-369. Ven, A.D.M. van de; Ribbers, AM.A.: International Logistics: a diagnostic Method for the Allocation of Production and Distribution Facilities. The International Journal of Logistics Management, 3, 4, 1993, pp. 67-83. Verwijmeren, M.A.A.P.; Tilanus, C.B.: Network planning for scheduling operations in air cargo handling: A tool in medium term goodsflow control. European 'Journal of Operational Research, 70, 1993, pp. 159-166. Wouters, M.J.F.: The use of cost information by managers when making short-term decisions. European Accounting Review, 2, 2, 1993, pp. 432-436.

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Corbey, M.H.; Veeken, H.J.M. van der; Wouters, M.J.F.: Administratieve knelpunten belemmeren innovatie van Management Accounting. Maandblad voor Accountancy en Bedrijfseconomie, 67, 4, 1993, pp. 171-178. Donselaar, K.H. van; Veltman, H.: Seriegroottebepaling als capaciteit een dominante factor is. Bedrijfskunde, 65, 3, 1993, pp. 270-279. Fortuin, L.; Nijenhuis, F.; Heyden, M. van der: Inzicht in integrale logistiek. Tijdschrift voor Inkoop en Logistiek, 9, 4, 1993, pp. 56-62. Fransoo, J.C.: Logistieke Parameters in Procesmatig W erkende Bedrijven. Bedrijfskunde, 65, 3, 1993, pp. 261-269. Groot, P.M.A.; Kremer, P.G.T.M.; Vissers, J.M.H.: Raamwerk voor produktiebesturing in ziekenhuizen. Acta Hospitalia, 2 juni, 33, 2, 1993, pp. 29-39. Konijnendijk, P.A.: Afstemming van Produktie en Verkoop in Make-to-Order Bedrijven. Bedrijfskunde, 65, 3, 1993, pp. 336-346.

44



Kremer, P.G.T.M.; Veeke. R.: Uitbesteding van de inkoop: een toekomstvraagstuk?: bezint terwijl ge begint. Tijdschrift voor Inkoop en Logistiek, 9, 9, 1993, pp. 16-22. Leeuw, S.L.J.M. de; Heijde, P.G.E.M. van der: Synergie in de fysieke distributie: 1+1>2? Bedrijfskunde, 65, I, 1993, pp. 35-43. Muntslag, D.R.; Veen, van E.A.: Produktspecificatie in produktiebeheersingssystemen door middel van variant-stuklijsten. Informatie, 35, januari 1993, pp. 44-58. Ploos van Amstel, M.J.: Beheersing van de fysieke distributie in het Europa van de jaren negentig. Bedrijfskunde Special, Ontwikkelingen in de distributielogistiek, 65, 1, 1993, pp. 5-19. Rutten, W.G.M.M.: Materiaal coordinatie met variabele recepten. Bedrijfskunde, 65, 3, 1993, pp. 280-287. Ven, A.D.M. van de; Vos, G.C.J.M.: Internationale logistiek; produktie- en distributie-aspecten. Bedrijfskunde, 65, 2, 1993, pp. 210-226. Weele, A.J. van; Stekelenborg, R.H.A. van: 78ste NAPM International Purchasing Connference: Navigating the future. Tijdschrift voor Inkoop en Logistiek, 9, 7-8, 1993, pp. 48-49. Wouters, M.J.F.: Hoe kunnen de logistiek manager en de controller elkaar (be)grijpen?". Tijdschrift voor Inkoop en Logistiek, 9, 3, 1993, pp. 24-29.

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Akkermans, H.A.; Stam, A.: Gevangen tussen nu en morgen. Participatieve modelbouw voor managementvraagstukken. Controllers Magazine, 7, 2, 1993, pp. 16-20. Corbey, M.H.: Logistieke geldstroomanalyse kan leverbetrouwbaarheid helpen verhogen. TAC Tijdschrift voor Administrateurs en Controllers, 8, 12, 1993, pp. 16-19. Damme, D.A. van: Activity Based Costing. Vraagbaak Inkoop & Logistiek, Samsom, Alphen aid Rijn, december 1993, pp. 1-6.

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Damme, D.A. van: Fysieke Distributie. Vraagbaak lnkoop & Logistiek, Samsom, Alphen aid Rijn, maart 1993, pp. 1-5. Damme, D.A. van: Pijplijnbeheersing. Vraagbaak Inkoop & Logistiek, Samsom, Alphen aid Rijn, mei 1993, pp. 1-7. Damme, D.A. van: Public Warehousing. Vraagbaak Inkoop & Logistiek, Samsom, Alphen aid Rijn, april 1993, pp. 1-6. Dijk, J. van: Cyclisch plannen met behoud van flexibiliteit. Doelmatige Bedrijfsvoering, 5, 112, januari/februari 1993, pp. 20-24. Dijk, J. van: Produktiebesturing: centraal of decentraal? Doelmatige Bedrijfsvoering, 5, 10, oktober 1993, pp. 12-17. Donselaar, K.H. van: Klantorderontkoppelpunten: Waar en hoeveel? Logistiek Management, 1, 4, 1993, pp. 31-33. Fortuin, L.; Beek, P. van; Wassenhove, L. van: A bridge to OR? OR/MS Today, October 1993, pp. 50-51. Fortuin, L; Beek, P. van; Wassenhove, L. van: Bridging the gap. Euro Bulletin, 2.2, Summer 1993, pp. 1-3. Geenen, A.L.J.; Ploos van Amstel, M.J.: Materials Handling Systeem en het Magazijn (deel 2), een systeembenadering. Logistiek Management, 1, 1, januari 1993, pp. 40-45. Kroep, L.H.; Visman, G.C.: Beoordelen van projectmanagement software met de testcase-methode. B&ID, 5, 7, november 1993, pp. 7-11. Kroep, L.H.; Korenromp, H.; Visman, G.: Projectmanagement programma's onvolwassenen. Software Magazine, 5, 1993, pp. 8-52.

46



Leeuw, S.L.J.M. de: Achieving Customer Satisfaction. Logistiek Management, 1, 12, december 1993, pp. 27-30. Leeuw, S.L.J.M. de: DRP in magazijn besturing: welke toegevoegde waarde? Logistiek Management, 1, 3, 1993, pp. 31-35. Muntslag, D.R.: Logistiek en CAD ten onrechte twee gescheiden werelden. CA Techniek, 12, 7/8, 1993, pp. 36-39. Ploos van Amstel, M.J.; Damme, D.A. van; Ploos van Amstel, W.: Distributiekosten nader beschouwd (1) Beheersing. Logistiek Management, 1, 4, 1993, pp. 35-41. Ploos van Amstel, M.J.; Damme, D.A. van; Ploos van Amstel W.: Distributiekosten nader beschouwd (2) De Checklist. Logistiek Management, l, 5, 1993, pp. 22-25. Ploos van Amstel, M.J.; Damme, D.A. van; Ploos van Amstel W.: Distributiekosten nader beschouwd (3) Budgettering en Tariefstelling in de logistiek. Logistiek Management, 1, 6-7, 1993, pp. 19-25. Ploos van Amstel, M.J.; Damme, D.A. van; Ploos van Amstel W.: Distributiekosten nader beschouwd (4) Economic Trade Offs. Logistiek Management, 1, 8-9, 1993, pp. 21-25. Ploos van Amstel, M.J.; Damme, D.A. van; Ploos van Amstel W.: Distributiekosten nader beschouwd (5) DPP met behulp van ABC. Logistiek Management, 1, 10, 1993, pp. 27-32. Ploos van Amstel, M.J.: Inleiding op vijfluik: distributiekosten nader beschouwd. Logistiek Management, 1, 4, 1993, pp. 34. Stekelenborg, R.H.A. van: Lean Supply in Europa: het Nissan verhaal. Scope: periodiek voor Technische Bedrijfskunde, 1, 1, 1993, pp. 20-23. Theeuwes, J.A.M.: Cash Flow Accounting. Logistiek Management, 1, 4, 1993, pp. 43-45.

47



Vii st, P. van der: Logistiek Management, De Klant in Beeld. BIK-magazine, 1, 7, 1993, pp. 6-11. Vosselman, E.G.J.: ABC kan voor een dee! bijdragen aan een betere kostprijsberekening. Tijdschrift voor Administrateurs en Controllers, 8, 1/2, 1993, pp. 12-17. Vosselman, E.G.J.: Een nauwkeurige kostprijs kan wel degelijk leiden tot betere besluiten. Tijdschrift voor Administrateurs en Controllers, 8, 5, 1993, pp. 8-12. Vries, G. de; Aken, G.H.M. van: Een betrouwbaar werklast-meetinstrument voor de IC. Tijdschrift voor ziekenverpleging TVZ, 47, 9, 1993, pp. 318-324. Wakker, A.M. v.d.; Ekering C.F.: Goed doordacht magazijnconcept lost meeste problemen op. CA Techniek, 12, 11, 1993, pp. 32-34. Wakker, A.M. v.d.; Ekering C.F.: Rendabele magazijnautomatisering vereist sobere invulling. CA Techniek, 12, 12, 1993, pp. 48-53. Wouters, J.P.M.; C.J.P. de Bont: Conjuncte Analyse in Perspectief. Tijdschrift voor Marketing, 27, oktober, 1993, pp. 70-72. Wouters, M.J.F.: De waarde van Activity-Based Costing voor korte termijn beslissingen. Tijdschrift voor Bedrijfsadministratie, 97, augustus 1993, pp. 288-293. Wouters, J.P.M.: Produktontwikkeling op de PC: met behulp van conjunct meten. Marktvisie, 4, 2, 1993, pp. 6-9. Wouters, M.J.F.: Relevant Accounting information for managers. De Accountant, 100, 3 , november 1993, pp. 193-196. Wouters, M.J.F.: Vaste kosten als referentiepunt. Tijdschrift Financieel Management, 6, november/december 1993, pp. 15 - 22.

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*

Books

Mulder, F.A.; Tepper, H.J.: Kwaliteitsmanagement en Resultaatgerichte Bedrijfsvoering/RGB. Kluwer, Deventer-Antwerpen, 1993, pp. 135.

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Chapters

Akkermans, H.A.: Information Technology. In: Kwaak, R. van der, Herschbach, G. (eds.): Biotech opportunities. Establishing and operating a health care biotech venture. Guidelines for entrepreneurs. Netherlands Foreign Investment Agency, 1993, pp. 10. Bertrand, J.W.M.; Vries, G. de: Logistieke concepten en inzichten voor de ziekenhuisorganisatie. In: Vries, G. de (ed.): Patientenlogistiek in ontwikkeling; inzichten en toepassingen. De Tijdstroom, Utrecht, 1993, pp. 29-44. Bertrand, J.W.M.; Muntslag, D.R.: Produktiebeheersing in engineer-to-order bedrijven In: Goor, A.R. van e.a. (eds.): PolyLogistiek Zakboekje PBNA, Arnhem, 1993, pp. 206-225. Dijk, J. van: Flexibiliteit in de materiaalaanvoer voor Chip B.V. In: Ploos van Amstel, W. (ed.): Handboek Logistiek. Samsom Bedrijfsinformatie, Alphen aid Rijn, supp. 17, november 1993, pp. 1-13. Donselaar, K.H. van: MRP; wanneer we! en wanneer niet? In: Ploos van Amstel, W. (ed.): Handboek Logistiek. Samson Bedrijfsinformatie, Alphen aid Rijn, 14, januari, 1993, pp. B1570-1 - B1570-13. Erens, F.J.; Stekelenborg, R. van: DFP: Design for Purchasing. In: Grint, N.J.M. v.d. (ed.): Verkorting van doorlooptijd. Samsom, Alphen aan de Rijn, 1993, pp. 37-53. Fransoo, J.C.: Beheersing in de Procesmatige Fabrikage. In: Goor, A.R. van e.a.(eds.): PolyLogistiek Zakboekje. PBNA, Arnhem, 1993, pp. 246-256.

49



Groot, P.M.A.; Kremer, P.G.T.M.; Vissers, J.M.H.: Raamwerk voor produktiebesturing in ziekenhuizen. In: Vries, G. de (ed.): Patientenlogistiek in ontwikkeling; inzichten en toepassingen. De Tijdstroom, Utrecht, 1993, pp. 45-57. Kirkels, M.J.A.: Begripsomschrijven. In: Vries, G. de (ed.): Patientenlogistiek in ontwikkeling; inzichten en toepassingen. De Tijdstroom, Utrecht, 1993, pp. 165-167. Kokke, C.J.Th.M.: Geldstroombenadering. In: Goor, A.R. van, e.a. (eds.): PolyLogistiek Zakboekje. PBNA, Arnhem, 1993, onderdeel geldstromen, pp. 617-630. Kremer, P.G.T.M.: Verandering van logistieke grondvormen. Structurering van de ziekenhuisorganisatie langs de produktas op basis van logistieke uitgangspunten. In: Vries, G. de (ed.): Patientenlogistiek in ontwikkeling; inzichten en toepassingen. De Tijdstroom, Utrecht, 1993, pp. 61-76. Leeuw, S.L.J.M. de: Distribution Requirements en Resources planning. In: Vermeulen, A.A.M. (ed.): Handboek Industriele Automatisering. Kluwer, Deventer, augustus 1993, pp. II.1.5.2.l-Il.15.2.18. Martin, H.H.: Evaluatiemethoden van standaardsoftware - selectie van softwarepakketten ten behoeve van onderhoudsbeheersing. In: Vermeulen, A.A.M. (ed.): Handboek Industriele automatisering (dee! 2.16). Kluwer, Deventer, 1988/1993, pp. 1-16. Mulder, F.A.; Tepper, H.J.: Kwaliteitsmanagement en Quality-Management by Objectives/Q-MBO. In: Schuurman, F.J.H. (ed.): Handboek Integrale Kwaliteitszorg (dee! 2.33). Kluwer, Deventer-Antwerpen, 1993. pp. 1-44. Ploos van Amstel, M.J.; Damme, D.A. van: Beheersing van voorraden in pijplijnen: een customer service-element binnen de Fysieke Distributie. In: Ploos van Amstel, W. (ed.): Handboek Logistiek. Samsom, Alphen aid Rijn, april 1993, C6500-l/26.

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University Programme R.esearch director


Ploos van Amstel, M.J.; van Damme, D.A.: Beheersing van voorraden in pijplijnen. In: Ploos van Amstel, W. (ed.): Handboek Logistiek. Samsom, Alphen aid R.ijn, april 1993, C6500, pp. 1-26. Ploos van Amstel, M.J.: Fysieke Distributie. In: Goor, A.R.. van, e.a. (eds.): PolyLogistiek zakboekje. PBNA, Arnhem, september 1993, pp. 325-335, 389-393, 441-447, 447-455, 470-477, 478-491. Tilanus, C.B.: Lineaire programmering (LP). In: Goor, A.R.. van, e.a. (eds.): PolyLogistiek Zakboekje. PBNA, Arnhem, 1993, pp. 731-742. Tilanus, C.B.: Transportplanningtechnieken (R.outeplanning). In: Goor, A.R.. van, e.a. (eds.): PolyLogistiek Zakboekje. PBNA, Arnhem, 1993, pp. 742-749. Val star, A.: Implementatie van Electronic Data Interchange In: R.oos (ed.): Checklisten Informatiemanagement. Kluwer Bedrijfswetenschappen, Deventer, 1993. pp. 2.C.1.2-01 - 2.C.1.2.-24. Vissers, J.M.H.: Capaciteitsmanagement in ziekenhuizen. In: Vries, G. de (ed.): Patientenlogistiek in ontwikkeling; inzichten en toepassingen. De Tijdstroom, Utrecht, 1993, pp. 77-104. Vosselman, E.G.J. Begroten. In: Husmann, W. (ed.): Handboek Administratie, Samsom. Alphen aid R.ijn, augustus 1993, pp. 1-7 (A2030). Vosselman, E.G.J.: B udgettering-inleiding. In: Husmann, W. (ed.): Handboek Administratie. Samsom, Alphen aid R.ijn, augustus 1993, pp. 1-5. Vosselman, E.G.J.: Methoden van budgetteren. In: Husmann, W. (ed.): Handboek Administratie. Samsom, Alphen aid R.ijn, augustus 1993, pp. 1-10 (A2040).

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Vosselman, E.G.J. Plannen. In: Husmann, W. (ed.): Handboek Administratie. Samsom, Alphen aid Rijn, augustus 1993, pp. 1-5 (A2020). Vosselman, E.G.J.: Prestatie-evaluatie. In: Husmann, W. (ed.): Handboek Administratie. Samsom, Alphen aid Rijn, augustus 1993, pp. 1-10 (A2050). Wakker, A.M. v.d.; Hermans R.J.: Produktiebeheersing in Job shop-bedrijven. In: Goar, A.R. van, e.a. (eds.): PolyLogistiek zakboekje. PBNA, Arnhem, 1993, hoofdstuk B., par. 10, pp. 256-279.

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Proceedings

Corbey, M.H.; Kokke, C.J.Th.M.: ABC of Logistieke Geldstroom Diagnose, een gevalstudie in de kartonnage-industrie. In: Boneco, L.; Bonnet, L.P.M.; Hoeven, R.L. ter; e.a. (eds): FMA Kroniek 1993 FMA congres, Erasmus Universiteit Rotterdam, 1993. FMA, Rotterdam, 1993, pp. 341-355. Ekert, J.H.W. van; Bij, J.D. van der: Onderzoek naar interacties tussen kwaliteit en logistiek. In: Schreinemakers, J.F.; Pol, B.G.F. (eds.): Congresbundel 6e NOBO-onderzoeksdag, Rotterdam, 10 november 1993. NOBO, Enschede, 1993, pp. 193-200. Erens, F.J.; Stekelenborg, R.H.A. van: DtP: Design for Purchasing! Ondersteuning van inkoop bij simultaneous engineering. In: Grint, N.J.M. van der (ed.): Verkorting van doorlooptijd: congresbijdragen CAPE'93 Samsom Bedrijfsinformatie, Alphen aan den Rijn, 1993, pp. 37-53. Rutten, W.G.M.M.: Operationele planning met variabele recepten. In: Schreinemakers, J.F.; Pol, B.G.F. (eds.): Congresbundel 6e NOBO-onderzoeksdag, Rotterdam, 10 november 1993. NOBO, Enschede, 1993, pp. 209-215. Rutten, W.G.M.M.; Bertrand, J.W.M.: Variable recipes: to use or not to use. In: Dijckhoff, H.; Derigs, U.; Salomon, M.; Tijms, H.C. (eds.): Proceedings of the NSOR/DGOR conference, Amsterdam, augustus 1993. Springer Verlag, Berlijn, 1993, pp. 239-247.

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Stekelenborg, R.H.A. van; Weele, A.J. van: Revolution in Purchasing: Consequences for and Possibilities of Information Technology. In: Lamming, R. (ed.): Revolution in Purchasing: The Challenge of Change. Proceedings of the 2nd International IPSERA Conference, Bath, 1993. University of Bath, UK, 1993, pp. 399-408. Theeuwes, J.A.M., (samen met W. Bruggeman en D. Waeytens): Activity Based Costing voor Continue Verbetering. In: Boneco, L.; Bonnet, L.P.N.; Hoeven, R.L.; e.a. (eds.): FMA Kroniek 1993 FMA-congres, Erasmus Universiteit Rotterdam, 1993. FMA, Rotterdam, 1993, pp. 287-305. Ven, A.D.M. van de; Ribbers, AM.A.: International Logistics. In: Ferdows, K. (ed.): Proceedings of Globalization of Operations Management, Georgetown University, Washington, 7 mei, 1993. Georgetown University, Washington, 1993, pp. 1-24. Vos, G.C.J.M.: International Manufacturing and Logistics: Application of a design method in five case studies. In: Schreinemakers, J.F.; Pol, B.G.F. (eds.): Congresbundel 6e NOBO-onderzoeksdag, Rotterdam, 10 november 1993. NOBO, Enschede, 1993, pp. 165-173. Vosselman, E.G.J.: De betekenis van de bedrijfskundige gevalstudie voor theorievorming. In: Schreinemakers, J.F.; Pol, B.G.F. (eds.): Congresbundel 6e NOBO-onderzoeksdag, Rotterdam, 10 november 1993. NOBO, Enschede, 1993, pp. 329-337. Wolters, W.T.M.; Lambert, A.J.D.; Claus, J.: Sequencing Problems in Designing Energy Efficient Production Systems. In: Orpana, V.; Lukka, A. (eds): Production Research 1993, Proceedings of 12th International Conference on Production Research, Lappeenranta, Finland, 16-20 augustus 1993. Elsevier, Amsterdam, 1993, pp. 683-684.

*

Textbooks

Groot, W.G.; Vosselman, E.G.J.: Examens SPD (bedrijfseconomie II). Stenfert Kroese, Leiden, 1993, examens 1982 t/m 1993, pp. 85. Kokke, C.J.Th.M.: Docentenhandleiding bij het boek Bedrijfseconomie van Blox, van der Enden, van der Hart. Educatieve Partners Nederland, Culemborg, 1993, pp. 89.

53



Kokke, C.J.Th.M.: Examenbundel Statistiek, SPD 1980-1992, vierde druk. Educatieve Partners Nederland, Culemborg, 1993, pp. 150. Other Publications

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Corbey, M.H.; Gaalen, A.J. van: Eindrapport Logistieke Geldstrooi:ndiagnose, een pilotstudei bij de Gelria Kartonnage-industrie B.V., 23 februari 1993, pp. 36. Jurg, P.J.: Reserve onderdelen in het onderhoudscontract - Spare Parts Management een nieuwe uitdaging. Tijdschrift voor Stork Limburg BV, 1993, 4, pp. 3. Ven, A.D.M. van de; Ploos van Amstel, M.J.: In: Kwantificeren van logistieke trade-offs/test PIT-model. TNO, Rotterdam, NEI, TUE, november 1993, pp. 108.


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Baker, R.D.; Christer, A.H.: Operational Research Modelling of Engineering Aspects of Maintenance. European Journal of Operational Research, 73, 5, mei 1994, pp. 407-422. Christer, A.H.; Scarf, P.: A Robust Replacement Model: Medical Equipment. Journal of Operations Research Society, 45, 3, maart 1994, pp. 261-275. Erens, F.J.; Hegge, H.M.H.: Manufacturing and Sales co-ordination for Product-variety. International Journal of Production Economics, 37, 1994, pp. 83-99. Erens, F.J.; McKay, A.; Bloor, S.: Product modelling using multiple levels of abstraction: Instances as types. Computers in Industry, 24, 1994, pp. 17-28. Fransoo, J.C.; Rutten, W.G.M.M.: A Typology of Production Control Situations in Process Industries. International Journal of Operations and Production Management, 14, 12, december 1994, pp. 47-57. 54



Gits, C.W.: Structuring maintenance control systems. International Journal of Operations and Production Management, Special Issue on Maintenance Management, 14, 7, pp. 5-17. Kok, A.G. de; Gong, L.; Ding, J.: Optimal Leadtimes Planning in a Serial Production Systems. Management Science, 40, 5, 1994, pp. 629-632. Konijnendijk, P.A.: Coordinating marketing and manufacturing in ETO companies. International Journal of Production Economics, 37, 1994, pp. 19-28. Muntslag, D.R.: Profit and risk evaluation in customer driven engineering and manufacturing. International Journal of Production Economics, 36, 1994, pp. 97-107. Theeuwes, J.A.M.: Manufacturing Accounting Research. International Journal of Production Economics, 36, 1994, pp. I-III. Theeuwes, J.A.M.; Adriaansen, J.K.M.: Towards an integrated accounting framework for manufacturing improvement. International Journal of Production Economics, 36, 1994, pp. 85-96. Wouters, M.J.F.: Decision Orientation of Activity based costing. International Journal of Production Economics, 36, 1994, pp. 75-94.

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Bakker, J.J.A.: Kwaliteit van Administratieve Dienstverlening. Maandblad voor Accountancy en Bedrijfseconomie, 68, 5, 1994, pp. 295-297. Bij, J.D. van der; Mulder, F.A.: Over het wetenschappelijk gehalte van het begrip kwaliteit - een kritische beschouwing. Bedrijfskunde, 66, 1, 1994, pp. 70-74. Bloem, J.; Platier, E.A.H.: Gerichte aandacht voor AO en IC bij systeemontwikkeling. Informatie, 36, 2, februari 1994, pp. 100-107. Kornelius, L.; Stekelenborg, R.H.A. van: 3rd International IPSERA Conference: Revolution in Purchasing: From Spending to Strategy. Tijdschrift voor Inkoop en Logistiek, 10, 7-8, 1994, pp. 31. 55



Leeuw, S.L.J.M. de: Achieving Customer Satisfaction. Tijdschrift voor Inkoop en Logistiek, IO, 3, 1994, pp. 50-51. Leeuw, S.L.J.M. de: DRP is geen paardemiddel! Tijdschrift voor Inkoop en Logistiek, 10, 4, 1994, pp. 14-18. Platier, E.A.H.; Ribbers, P.M.A.; Seeder, R.: Logistieke performance criteria en betrouwbaarheid van informatiesystemen in gegevensverwerkende organisaties. Bedrijfskunde, 66, 4, 1994, pp. 81-89. Ploos van Amstel, M.J.: Congres Council of Logistics Management. The Crossroads of Commerce. Tijdschrift voor Inkoop en Logistiek, 10, 12, 1994, pp. 61-62. Ploos van Amstel, M.J.: Distributielogistiek in ontwikkeling. Tijdschrift voor lnkoop en Logistiek, 10, 11, 1994, pp. 43-44. Stekelenborg, R.H.A. van: Inkoopautomatisering vergt een gedifferentieerde aanpak. Tijdschrift voor Inkoop en Logistiek, 10, 1-2, 1994, pp. 54-60. Ven, A.D.M. van de; Kok, A.G. de: De toekomst van de industrie. Economische Statistische Berichten (ESB), 79, 3985, 1994, pp. 264-268.

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Akkermans, H.A.; Hufen, P.: Kennis consumentenindustrie onvoldoende benut. Banking Review, 9, 1994, pp. 42-44. Damme, D.A. van: Economic Trade Off - ETO. Vraagbaak Inkoop & Logistiek, Samsom, Alphen aan den Rijn, maart 1994, pp. 1-6. Damme, D.A. van: Uitbesteding van fysieke distributie. Vraagbaak Inkoop & Logistiek, Samsom, Alphen aan den Rijn, november 1994, pp. 1-6. Damme, D.A. van: Verpakking. Vraagbaak Inkoop & Logistiek, Samsom, Alphen aan den Rijn, mei 1994, pp. 1-6.

56



Fortuin, L.: Prestatiekengetallen voor een chocoladefabriek. Bedrijfskundig Vakblad, 6, 8, 1994, pp. 17-20. Heer, M.C.; Platier E.A.H.: Logistiek in gegevensverwerkende organisaties; workflowmanagement-sytemen voor betere logistieke prestaties? Tijdschrift voor Bedrijfsadministratie, 98, 1170, september 1994, pp. 282-288. Heij, J.C.J. de: Hanteren van gegevensmodel verbetert pakketselectie. Computable, 22 april 1994, pp. 37-39. Heij, J.C.J. de; Frenay, P.A.: Onbegrip over referentie-gegevensmodellen: Objectieve onderbouwing van juiste keuze. Computable, 2 december 1994, pp. 35. Igel, M.: Doorlooptijdbeheersing bij Bosch-onderdelen produktie. Doelmatige Bedrijfsvoering, 6, 7, september 1994, pp. 17-23. Igel, M.: Integrale Logistieke besturing bij Magista. Doelmatige Bedrijfsvoering, 6, 3, april 1994, pp. 15-21. Kokke, C.J.F.M.; Vosselman, E.G.J.: Adoptie van modeme calculatiesystemen, overwegingen in de praktijk. FMA-Kroniek 1994, 1994, pp. 341-352. Ploos van Amstel, M.J.; Damme, D.A. van: Economic trade offs in de fysieke distributie. Scope, 1, 2, 1994, pp. 24-29. Theeuwes, J.A.M.; Massar, T.: Controller moet de fabriek in. Logistiek Signaal, 4, 11, 1994, pp. 19-21. Theeuwes, J.A.M.; Massar, T.: Reele geldstromen brengen logisticus en controller op een lijn. Logistiek Signaal, 4, 12, 1994, pp. 15-16. Ven, A.D.M. van de; Kok, A.G. de: De toekomst van Nederland. Scope, periodiek voor Technisch Bedrijfskundigen, 1, 3, 1994, pp. 17-23.

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Vissers, J.M.H.: Logistieke aspecten van een short-stay afdeling. ZM Magazine, 10, 11, 1994, pp. 9-11. Vos, G.C.J.M.: Internationale produktie en logistiek: een ontwerpmethode. Economenblad, 16, 1, 1994, pp. 4-5. Vosselman, E.G.J.: De controller als spil van het veranderingsproces. TAC, Tijdschrift voor Controlling, 10, 12, 1995, pp. 14-17. Vries, G. de: Hoe de bedrijfskunde de gezondheidszorg beter maakt. Scope, 1, 4, september 1994, pp. 18-22. Wubben, J.P.C.: De groep Helikopters ontdekt effectief planningsysteem. Professioneel Onderhoud, 31, maart 1994, pp. 7-9. Wubben, J.P.C.: Is een onderhoudsconcept te koop? Professioneel Onderhoud, 32, april 1994, pp. 7-9. Wubben, J.P.C.: Kwaliteitscertificering in het onderhoud. Professioneel Onderhoud, 29, december 1993/januari 1994, pp. 7-9. Wubben, J.P.C.: Small is beautiful. Professioneel Onderhoud, 30, februari 1994, pp. 7-8. Wubben, J.P.C.: TPM, luchtkasteel of bruikbare filosofie? Professioneel Onderhoud, 33, mei 1994, pp. 7-9.


*

Chapters

Aken, G.H.M. van; Vries, G. de: Werkdrukbeheersing op de IC: hoe de produktie toenam en de rust weerkeerde. In: Hoom, J.W.; Lettink, J.L.; Tuijl, H. van; Vissers, J.M.H.; Vries, G. de (eds.) Ontwerpen en veranderen van zorgprocessen. Bedrijfskundig instrumentarium voor manager en professional. De Tijdstroom, Utrecht, 1994, pp. 96-104. 58



Damme, D.A. van; Ploos van Amstel, M.J.; Ploos van Amstel, W.: De beheersing van logistieke kosten en fysieke distributiekosten-1. In: Ploos van Amstel (ed.): Handboek Logistiek. Samsom, Alphen aid Rijn, 1994, pp. C8050-1 - C8050-23. Damme, D.A. van; Ploos van Amstel, M.J.; Ploos van Amstel, W.: De beheersing van logistieke kosten en fysieke distributiekosten-II. In: Ploos van Amstel (ed.): Handboek Logistiek. Samsom, Alphen aan den Rijn, 1994, pp. C8055-1 - C8055-22. Fortuin, L: Operationele prestatiemeting: onmisbaar op de weg naar voortdurende verbetering. In: Jorissen, A. (ed.): Prestatiemeting - naar een betere beheersing van bedrijfsactiviteiten. MAKLU, Antwerpen/Apeldoorn, 1994, pp. 139-177. Igel, M.: Verwerven van specifieke materialen in kleine hoeveelheden. In: Ploos van Amstel (ed.): Handboek Logistiek, supplement 20. Samsom Bedrijfsinformatie, Alphen aid Rijn, 1994, pp. B3515 1-14. Lambert, A.J.D.: Basisbegrippen Milieukunde. In: Hekman, H. (ed.): Handboek voor Arbeids- en Milieuveiligheid. H. Hekman (ed.). Kluwer, Deventer, 1994, pp. 1.1.1.01-14. Leeuw, S.L.J.M. de: Distribution Resources Planning. In: Ploos van Amstel, W. (ed.): Handboek Logistiek. Samsom, Alphen aid Rijn, 1994, pp. C1755- 1118. Mulder, F.A.; Tepper, H.J.: K waliteitsverbeteringsprogramma' s. In: Dierdonck, R. van (ed.): Handboek Management voor Ingenieurs, dee! 12. Kluwer, Deventer, 1994, pp. 343.01-343.17. Platier, E.A.H.: Logistiek binnen de administratie. In: Husmann, W. (ed.): Handboek Administratie, zesde aanvulling, oktober 1994; B3010. Samson, Alphen aid Rijn, 1994, pp. 1-12.

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Vissers, J.M.H.: De winst van delen! Een beslissingsondersteunende aanpak voor capaciteitsvraagstukken in het ziekenhuis. In: Hoom, J.W.; Lettink, J.L.; Tuijl, H. van; Vissers, J.M.H.; Vries, G. de (eds.) Ontwerpen en veranderen van zorgprocessen. Bedrijfskundig instrumentarium voor manager en professional. De Tijdstroom, Utrecht, 1994, pp. 78-95. Vosselman, E.G.J.: Budgetteren: het omzetten van beleid in geld; voorwoord. In: Vosselman, E.G.J., e.a. (eds.): Reeks Controllers in de praktijk. Kluwer Bedrijfswetenschappen, Deventer, 1994, pp. 1-2. Vosselman, E.G.J.: Budgettering van ondersteunende activiteiten. In: Schoonderbeek, Vandevelde, Wijnberg (eds.): Praktijkboek Financieel Management. Kluwer Bedrijfswetenschappen, Deventer, 1994, pp. X.2-01 - X.2-09. Vosselman, E.G.J.: Effectieve en efficiente bedrijfsvoering met behulp van management-budgettering. In: Duffhues, Groeneveld, Oonincx (eds.): Handboek Financiele Leiding en Organisatie. Samsom, Alphen aan den Rijn, 1994, pp. 3085-1 tot 3085-14. Vries, G. de: Veranderingsprocessen in ziekenhuizen; contouren van een antwoord op een complexe problematiek. In: Hoom, J.W.; Lettink, J.L.; Tuijl, H. van; Vissers, J.M.H.; Vries, G. de (eds.) Ontwerpen en veranderen van zorgprocessen. Bedrijfskundig instrumentarium voor manager en professional. De Tijdstroom, Utrecht, 1994, pp. 17-36.

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Proceedings

Aertsen, F.; Vos, G.C.J.M.: Centralization of distribution in Europe? Empirical evidence in the computer and pharmaceutical industry. In: Platts, K.W.; Gregory, M.J.; Neely, A.D. (eds.): Proceedings 1st International Conference of the European Operations Management Association, Cambridge, 1994. University of Cambridge, Manufacturing Engineering Group, Cambridge (UK), 1994, pp. Al-A6. Akkermans, H.A.: Developing a Logistics Strategy through Participative Business Modelling. In: Platts, K.W.; Gerogry, M.J.; Neely, A.D. (eds.): Operations Strategy and Performance, Proceedings 1st International European Operations Management Association, Camebridge, 1994. University of Cambridge, Cambridge, 1994, pp. 137-144.

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Flapper, S.D.P.: Matching Material Requirements And Availabilities In The Context Of Recycling. An MRP-1 Based Heuristic. In: Grubbstrom, R.W.; Hinterhuber, H.H. (eds.): Preprints Eighth International Working Seminar On Production Economics, Volume 3, Igls, Oostenrijk, 21-25 februari 1994. Universiteit Linkoping, Linkoping, 21-25 februari 1994, pp. 511-520. Flapper, S.D.P.: On The Logistic Aspects Of Integrating Procurement, Production And Recycling By Lean And Agile-Wise Manufacturing Companies. In: Proceedings International Dedicated Conference on Lean/Agile Manufacturing in the Automotive Industries, Aken, 1994. ISATA, Aken, 1994, pp. 749-756. Fransoo, J.C.: Planning, Scheduling and Control in Batch Process Industries. In: Markland, R.E. (ed.): Proceedings of the Fifth Annual Meeting of the Production and Operations Management Society, Washington DC, 8-11 oktober 1994. Production and Operations Management Society, Baltimore, 1994, pp. 47. Giesberts, P.M.J.; Wortmann, J.C.: Multi Phase Master Planning. In: Walter, C.; Kliemann, F.J.; Oliveira, J.P.M. de (eds.): Proceedings of the IFIP WG 5.7 Working Conference, Porto Allegre, Brazilie, maart 1994. Elsevier Science Publishers, Amsterdam, 1994, pp.31-44. Gits, C.W.: Design of maintenance control systems . .In: Klijn, A. (ed.): Congresverslag EURO Maintenance '94, Amsterdam, 1994. EFNMS/NVDO, Den Haag, 1994, pp. 64-70. Heij, J.C.J. de; Stekelenborg, R.H.A. van: An assessment of information systems for purchasing based on data models; Revolution in Purchasing: From Spending to Strategy. In: Banks, R.; Moore, D. (eds.): Proceedings of the 3rd International Annual IPSERA Conference, Cardiff, maart 1994. IPSERA University of Bath, Bath, 1994, pp. 157-170. Leeuw, S.L.J.M. de: A method for designing distribution control systems. In: Platts, K.W.; Gregory, M.J.; Neely, A.D. (eds.): Proceedings 1st International Conference of the European Operations Management Association, Cambridge, 1994. University of Cambridge, Cambridge (UK), 1994, pp. 457 - 462.

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Leeuw, S.L.J.M. de: Distribution control design needs more conceptual knowledge. In: De Leede c.s. (eds.): Congresbundel derde landelijke AIO-onderzoeksdag Bedrijfskunde, Amersfoort, 1994. NOBO, Enschede, 1994, pp. 39-48. Leeuw, S.L.J.M. de; Timmermans, P.J.M: Designing distribution management systems. Advanced Summer Institute in Computer Integrated Manufacturing and Industrial Engineering, Patras, 1994. In: Groumpos, P. (ed.): Esprit Network of Excellence in Intelligent Control and Integrated Manufacturing Systems, Patras, Greece, 1994. University of Patras, Patras, 1994, pp. 207-212. Martin, H.H.: Developing and evaluating maintenance information systems: a fundamental approach. In: Klijn, A. (ed.): Congresverslag EURO Maintenance '94, Amsterdam, 1994. EFNMS/NVDO, Den Haag, 1994. EFNS/NVDO, Den Haag, 1994, pp. 121-126. Simons, P.H.W.; Fransoo, J.C.; Dijk, J. van: Cyclical Production Planning Without Losing Flexibility. In: Boucher, T.O; Jafari, M.A.; Elsayed, E.A. (eds.): Conference on Computer Integrated Manufacturing in the Process Industry, Rutgers University, Piscataway, april 1994. Rutgers University, Piscataway, 1994, pp. 118-131. Stekelenborg, R.H.A. van; Komelius, L.: A diversified approach towards purchasing and supply; Evaluation of Production Management Methods. In: Walter, C.; Kliemann, F.; Oliveira, J.P.M. de (eds.): Proceedings of the IFIP WG 5.7 Working Conference, Porto Allegre, Brazil, maart 1994. Elsevier Science Publishers, Amsterdam, 1994, pp. 307-318. Stekelenborg, R.H.A. van: Decision Making Considerations on Investing in Partnerships; Industrial Marketing and Purchasing: Meeting the Challenge of New Frontiers. In: Ghauri, P.N. (ed.): Proceedings of the 10th IMP Annual Conference, Groningen, septemberoktober 1994. Rijksuniversiteit Groningen, Groningen, 1994, pp. 4 72-480 (part 1). Stekelenborg, R.H.A. van; Stowell, R.: The Development and Use of Supply Performance Indicators in Purchasing; Operations Strategy and Performance. In: Platts, K. (ed.): Proceedings of the 1st International EurOMA Conference, Cambridge, juni 1994. Cambridge University Press, Cambridge, 1994, pp. 73-78. 62



Stoop, P.P.M.; Bertrand, J.W.M.; Dime, C.W.G.M.: Short-Term Performance Predicting and Diagnosis for Shop Floor Control. In: Proceedings of the Decision Sciences Institute 25th Annual Meeting, Honolulu, USA, 20-22 november 1994. Decision Sciences Institute, Honolulu, 1994, pp. 1713-1715. Theeuwes, J.A.M.: Shortcomings of Traditional Accounting for Decision Support in Manufacturing Improvement. In: Proceedings ISATA Conference, Lean/Agile Manufacturing, Aken, november 1994. Automotive Automation Limited, Croydon, 1994, pp. 511-517. Vos, G.C.J.M.: Ervaringen van Nederlandse investeerders in Oost-Europa: een tussenbalans. In: Vanlommel, L. (ed.): Referatenbundel Nederlands-Vlaamse Academie voor Management, Antwerpen, 1994. Universitair Centrum Antwerpen, Antwerpen, 1994, pp. 25 (pagina's ongenummerd). Vos, G.C.J.M.: Restructuring of international logistic structures; practical applications of a design method. In: Chakravarty (ed.): Symposium proceedings on Emerging Paradigms in Globalizing Technology, Manufacturing, and Service Operations, New Orleans, 1994. Tulane University, New Orleans, 1994, pp. 33. Vosselman, E.G.J.: Organizational Economics and the Design of Intrafirm Markets. In: Wagenhofer, A. (ed.): Conference Proceedings, EIASM, Graz, juni 1994. EIASM, Graz, 1994, pp. 20 (pagina's ongenummerd).

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Textbooks

Kokke, C.J.Th.M.: Examenbundel Statistiek, SPD 1980-1993, vierde druk. Educatieve Partners Nederland, Culemborg, 1994, pp. 150 pp.

Other Publications

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Ruijgrok, C.J.; Wierikx, A.A.C.M.; Claus, M.P.A.; Rooden, H. van; Lingen, R.R. van; Ploos van Amstel, M.J.; Ven, A.D.M. van de: SPITSvondigheden; kwantificeren van logistieke trade offs/test PIT model. Uitgebracht i.o.v. Ministerie van Verkeer en Waterstaat, Den Haag. TNO, Delft, 1994, pp. 110.

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Internal Reports

Bij, J.D. van der; Aken, J.E. van: Naar een tweede generatie total quality management. EDT-Report BDK/66, Technische Universiteit Eindhoven, Eindhoven, 1994, pp. 17. Vries, G. de: Hoe de bedrijfskunde de gezondheidszorg beter maakt. Intreerede TUE, Faculteit Technische Bedrijfskunde, Eindhoven, 10 juni 1994. Eindhoven, 1994, pp. 30.


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Christer, A.H.; Wang, W.: A simple condition monitoring model for a direct monitoring process. European Journal of Operational Research, 82, 20 april 1995, pp. 258-269. Christer, A.H.; Wang, W.; Baker, R.D.: Modelling maintenance practice of production plant using the & Sharp J. delay-time concept. IMA J. Maths Applied in Business and Industry, 6, 1, januari 1995, pp. 67-83. Fransoo, J.C.; Sridharan, V.; Bertrand, J.W.M.: A Hierarchical Approach for Capacity Coordination in Multiple Products Single-machine Production Systems with Stationary Stochastic Demands. European Journal of Operational Research, 86, 1995, pp. 57-72. Lagodimos, A.G.; Kok, A.G. de; Verrijdt, J.H.C.M.: The robustness of multi-echelon service models under autocorrelated demands. Journal of the Operational Research Society, 46, 1995, pp. 92-103. Verrijdt, J.H.C.M.; Kok, A.G. de: Distribution planning for a divergent N-echelon network without intermediate stocks under service restrictions. International Journal of Production Economics, 38, 1995, pp. 225-243. Vissers J.M.H.: Patient flow based allocation of hospital resources. IMA Journal of Mathematics Applied in Medicine & Biology, Oxford University Press, 12, 1995, pp. 259-274.

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Wolters, W.T.M.; Mareschal, B.: Theory and Methodology, Noveltypes of Sensitivity Analysis for additive MCDM methods. European Journal of Operations Research, 81, 1995, p. 281-290.

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Damme, D.A. van; Pulles, C.L.H.: Value Added Logistics: strategische voorsprong of VAL-lende ster? Tijdschrift voor Inkoop en Logistiek, 11, 7-8, 1995, pp. 36-41. Flapper, S.D.P.; Most, R.J.W. van der; Heeringa, J.E.: Een- of meermalig bruikbare distributiehulpmiddelen? Tijdschrift voor Inkoop en Logistiek, 11, 12, 1995, pp. 50-56. Flapper, S.D.P.; Koene, L.P.; Vaessen, R.J.M.: Softwarepakketten voor de logistieke besturing van semi-procesmatig werkende bedrijven. Tijdschrift voor Inkoop en Logistiek, 11, 1995/1-2, januari/februari 1995, pp. 26-30. Fransoo, J.C.; Ooijen, H.P.G. van: Schedulingspakketten: oppassen geblazen. Tijdschrift voor Inkoop en Logistiek, 11, 11, 1995, pp. 30-36.

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Berg, M.J.F. van den: Logistiek ontwerpen in gegevensverwerkende organisaties. VLO-Magazine, 1, 1995, pp. 9-13. Berg, M.J.F. van den; Kusters, R.J.: Workflowmanagement en systemen; What's new? VLO-Magazine, 3, 1995, pp. 4-8 en 12-14. Damme, D.A. van; Jurriens, J.A.: Automatische identificatie is meer dan een kostenbesparend middel. Automatiserings Gids, Den Haag, 10 november 1995, pp. 1. Damme, D.A. van: Beroepsgoederenvervoer. Vraagbaak Inkoop & Logistiek, Samsom, Alphen aan den Rijn, juni 1995, pp. 1-7. Damme, D.A. van: Distributiecentrum. Vraagbaak Inkoop & Logistiek, Samsom, Alphen aan den Rijn, oktober 1995, pp. 1-7.

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Damme, D.A. van: Fysieke distributie uitbesteden: moeilijk omkeerbare beslissing. Business Logistics, 1, 4, 1995, pp. 28-30. Damme, D.A. van; Marek, E.B. van der: Logistiek en Marketing: een LAT-relatie? Marktvisie, Marketingvereniging de Marketeer, 6, 3, mei 1995, pp. 6-9. Damme, D.A. van: Logistiek en verpakking: collomodulaire besparing. Business Logistics, 1, 4, 1995, pp. 42-44. Damme, D.A. van: Value Added Logistics. Vraagbaak Inkoop & Logistiek, Samsom, Alp hen aan den Rijn, februari 1995, pp. 1-7. Damme, D.A. van; Ploos van Amstel, M.J.: Value Added Logistics: waardevol voor waardevolle artikelen. Business Logistics, 1, 8-9, 1995, pp. 19-23. Flapper, S.D.P.: Logistieke aspecten van hergebruik. VLO-Magazine 5, 2, 1995, pp. 2-5. Flapper, S.D.P.: Logistieke aspecten van hergebruik (Logistyczne aspekty ponownego wykorzystania materialt6w). Logistyka 4, 95, pp. 26-30 (in de Poolse taal). Kok, A.G. de; Theeuwes, J.A.M.; Ven, A.D.M. van de: Toekomstscenario voor de voedingsmiddelenindustrie. Tijdschrift Voedingsmiddelentechnologie, 28, 7, 30 maart 1995, pp. 12-14. Kokke, C.J.; Veeken, H.J.M. van der: Innovatie management accounting blijft achter. TAC, Tijdschrift voor Controlling, 10, 112, 1995, pp. 28-31. Kroep, L.H.; Klijn, C.P.A.; Mal, H.H. van: Het beheersen van engineering activiteiten in een multi-project situatie. Bedrijfskundig Vakblad, 7, 6, oktober 1995, pp. 19-25. Martin, H.H.: Standaardsoftware in het onderhoud: op weg naar partnerships. Facility Management Magazine, no 46, 1995, pp. 44-47.

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Ooijen, H.P.G. van: Werklastbeheersing: baat het of schaadt het? VLO-Magazine, 4, 4, december, 1995, pp. 6-7. Ploos van Amstel, M.J.: Berekening altematieve distributie-infrastructuren. Waardebepaling enkel na analyse van alle kostensoorten. Business Logistics, 1, 5, 1995, pp. 30-34. Ploos van Amstel, M.J.: Distributielogistiek veel te duur. Dynamisch her-overwegen. Business Logistics, 1, 2, 1995, pp. 12-14. Ploos van Amstel, M.J.: Dynamiek rond warehousing. Snelle evolutie in de sector opslag en distributie. Transport Echo, 50, 4, 1995, pp. 43-46. Ploos van Amstel, M.J.: Ontwikkelingen in logistieke dienstverlening. Uit Europoortkringen, Euregionaal Management Magazine, 34, 1, 1995, pp. 22-23. Ploos van Amstel, M.J.: Prestatie-indicatoren in de fysieke distributie (1). 4 Hierarchische niveaus. Business Logistics, 1, 8/9, 1995, pp. 26-34. Ploos van Amstel, M.J.: Prestatie-indicatoren in de fysieke distributie (2). 4 Hierarchische niveaus. Business Logistics, 1, 10, 1995, pp. 16-19. Rutten, W.G.M.M.: Receptflexibiliteit in produktieplanning & voorraadbeheersing. Scope, 4, mei 1995, pp. 16-19. Theeuwes, J.A.M.: Kosten van flexibele bedrijfsvoering. Controllersvizier, 7, 1, 1995, pp. 18-22. Valstar, A.: Succes transportbedrijven hangt samen met automatiseringsgraad. Transport en Logistiek, 3, 38, 21 september 1995, pp. 38-39. Ven, A.D.M. van de; Kuipers, B.; Rooden, H. van; Wierikx, A.A.C.M.: De logistieke wereld bezien door de bril van de overheid. Tijdschrift Vervoerswetenschap, 29, 1, 1995, pp. 55-73.

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Ven, A.D.M. van de: Toekomstscenario voor de voedingsmiddelenindustrie. Voedings Middelen Technologie (VMT), 7, 1995, pp. 12-14. Vosselman, E.G.J.: Doelmatig ontwerpen. Scope, 2, 4, 1995, pp. 18-21. Vosselman, E.G.J.: Financiele beheersing in ziekenhuizen. Maandblad voor Accountancy en Bedrijfseconomie, 70, november, 1995, pp. 721-725. Vosselman, E.G.J.: Sturing door prestatie-evaluatie of marktwerking. Economenblad, 17, december, 1995, p. 3. Vries, G. de: Kemcompetenties van de directeur in de zorgsector. ZM Magazine, 11, 9, 1995, pp. 14-17. Wubben, J.P.C.: Gelnformatiseerd Helikopteronderhoud bij de Koninklijke Marine. Maintenance Management, 5, september 1995, pp. 26-27. Wubben, J.P.C.: Het geheim van goed gereedschap. Maintenance Management, 2, maart 1995, pp. 35-36. Wubben, J.P.C.: Onderhoud in 2015. Maintenance Management, 6, november 1995, pp. 18-19. Wubben, J.P.C.: Leren door zelf te doen, Opleidingsmiddelen voor de praktijk. Maintenance Management, 6, november 1995, pp. 29-31. Wubben, J.P.C.: Onderhoudskosten in Nederland. Maintenance Management, 2, maart 1995, pp. 17-19. Wubben, J.P.C.: SICON, een baken voor onderhoudsautomatisering. Maintenance Management, 2, maart 1995, pp. 49-50.

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Books

Vosselman, E.G.J.: lnterne Verslaggeving - bedrijfseconomische informatie en besturing. Lemma, Utrecht, 1995, pp. 192.

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Chapters

Berke!, A. van; Janssen, P.M.; Martin, H.H.; Tuyl, H.F.J.M. van: Managing the performance of maintenance personnel. In: Martin, H.H. (ed.): New Developments in Maintenance. Moret Ernst & Young, Utrecht, 1995, pp. 163-188. Bertrand, J.W.M.: Het gebruik van operationele modellen in logistiek. In: Dijk, N.M. van; Bastiaan, W.J. (eds.): De OR-techniek als onderdeel van de integrate logistiek. SORNELA, Amsterdam, 1995, pp. 33-45. Christer, A.H.; Wang, W.; Baker, R.; Sharp, J.; Wyant, T.: Operational modelling of preventive maintenance of a production plant. In: Martin, H.H. (ed.): New Developments in Maintenance. Moret Ernst & Young, Utrecht, 1995, pp. 217-233. Damme, D.A. van; Ploos van Amstel, M.J.: Activity Based Costing in het distributiecentrum. In: Duijker, J.P.; Koster, M.B.M. de; Ploos van Amstel, M.J. (eds.): Praktijkboek Magazijnen/Distributiecentra, aflevering 4. Kluwer Bedrijfswetenschappen, Deventer, december 1995, pp. 4.4.B.1-16. Damme, D.A. van: Warehouse-activiteiten uitbesteden. In: Duiker, J.P.; Koster, M.B.M. de; Ploos van Amstel, M.J. (eds.): Praktijkboek Magazijnen/Distributiecentra, aflevering 1. Kluwer Bedrijfswetenschappen, Deventer, april 1995, pp. 2.6.1-18. Fortuin, L.: Logistics of service parts. In: Martin, H.H. (ed.): New Developments in Maintenance. Moret, Ernst & Young, Utrecht, 1995, pp. 359-374. Gits, C.W.: Performance Centered Maintenance. In: Martin, H.H. (ed.): New Developments in Maintenance. Moret Ernst & Young, Utrecht, 1995, pp. 61-70. 69



Haas, H.F.M. de: Balancing Flexibility and Inventory in Repair Inventory Systems. In: Martin, H.H. (ed.): New Developments in Maintenance. Moret Ernst & Young, Utrecht, 1995, pp. 71-82. Kokke, C.J.; Schoenmaeckers, J.: Gevallenstudie in de keramische sfeer. In: Theunisse, H. (ed.): Activity based costing, beleidsgerichte informatie. Maklu, Antwerpen, 1995, pp. 157-177. Martin, H.H.: Design of the Internal Maintenance Function through Functional Analysis. In: Martin, H.H. (ed.): New Developments in Maintenance. Moret Ernst & Young, Utrecht, 1995, pp. 17-30. Bruijn, K.L.J. de; Martin, H.H.: Determining a maintenance budget for buildings. In: Martin, H.H. (ed.): New Developments in Maintenance. Moret Ernst & Young, Utrecht, 1995, pp. 291-310. Ploos van Amstel, M.J.: De relatie tussen produktkarakteristieken en de inrichting van het magazijn/DC. In: Duiker, J.P.; Koster, M.B.M. de; Ploos van Amstel, M.J. (eds.): Praktijkboek Magazijnen/Distributiecentra, aflevering 3. Kluwer Bedrijfswetenschappen, Deventer, oktober 1995, pp. 2.1.01-19. Ploos van Amstel, M.J.; Vos, G.C.J.M.: De toekomst van intermodaal vervoer: Intercity of boemeltje? In: Schouten (ed.): Verkeerschaos en vervoerhonger, perspectief op mobiliteit. Stichting Maatschappij en Onderneming, Den Haag, 1995, pp. 140-148. Ploos van Amstel, M.J.; Geenen, A.L.J.: Dynamiek random warehousing. In: Duiker, J.P.; Koster, M.B.M. de; Ploos van Amstel, M.J. (eds.): Praktijkboek Magazijnen/Distributiecentra, aflevering 2. Kluwer Bedrijfswetenschappen, Deventer, juli 1995, pp. 1.2.1-14. Ploos van Amstel, M.J.: Prestatie-indicatoren in de fysieke distributie. In: Klaassen, A.; Witteloostuijn, A. van; Torremans, H. (eds.) Management ratio's, aflevering 4, A 2.6.1. Kluwer Bedrijfswetenschappen, Deventer, 1995, pp. 1-18.

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Vosselman, E.G.J.; Keizer, J.A.: Facilitaire dienstverlening - operationele en taktische beheersing. In: Roos, J.E., e.a. (eds.): Controlling in de praktijk, dee) 15. Kluwer Bedrijfswetenschappen, Deventer, oktober 1995, pp. 73. Vries, G. de: Dilemma's bij en vormen van invoering van de kwaliteitswet zorginstellingen. In: Boon, L. (ed.): Zorgen en veranderen. Stichting Sympoz, Amsterdam, 1995, pp. 123-128.

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Proceedings

Ahmad, N.; Christer, A.H.: Reliability modelling of sonar Arrays (acoustic module). In: Woond, N. (ed.): Proceedings Defence Research Agency's Sonar Modelling Seminar, AEA, februari 1995. Defence Research Agency, Winfrith, pp. 261-270. Akkermans, H.A.; Vos, G.C.J.M.: Capturing the Dynamics of Re-allocation: A System Dynamics Model for Production Allocation Decisions. In: Draaijer, Boer, Krabbendam (eds.): 2nd International Conference of the European Operations Management Conference, Enschede, 1995. University of Twente, Enschede, 1995, pp. 508-517. Christer, A.H.: A possible future for industrial maintenance within India. In: Thiruvelan, I. (ed.): Proceedings 2nd Him er symposium, Madras, oktober 1995. Himer, Madras, 1995, pp. 1-13. Christer, A.H.; Wang, W.; Sharp, J.: A model of condition monitoring by stochastic filtering. In: Rao, D.K.N.; Moon, J.; Jeswiet, J. (eds.): Proceedings 8th international congress on condition monitoring and diagnostics engineering management, Ontario, 1995. Queens University, Ontario, Vol. I, 1995, pp. 337-343. Christer, A.H.; Wang, W.; Sharp, J.: A stochastic modelling problem of a high-tech production plant. In: Proceedings UK/Japanese Workshop on Stochastic Modelling in Innovative Manufacturing, Cambridge University, Cambridge, 19-21 juli 1995, pp. 142-146. Damme, D.A. van: Value Added Logistics: strategische voorsprong voor wie? In: Kruse, AL.; Weenink, A.J. H. (eds.): Vervoerslogistieke Werkdagen, Vaals, 1995. Nationale Vervoersacademie Hogeschool Venlo, Venlo, 1995, pp. 147-157.

71



Donselaar, K. van; Sharman, G.: An innovative survey on logistics services. In: Filippini, R. (ed.): Proceedings for the 'Workshop on Survey Research in Operations Management', European Operations Mangement Association (EurOMA), Padua, Italy, 15 september 1995. Euroma, Padua, 1995, pp. 18. Flapper, S.D.P.: On the Operational Logistic Aspects of Reuse. In: Pawar, K.S. (ed.): Proceedings 2nd International Symposium on Logistics, Nottingham, 11-12 juli 1995. Quorn Litho, Loughborough, UK, pp. 343-348. Kokke, C.J.; Bakker, J.J.A.: Cash Flow Consequences of Order Acceptance. In: Proceedings voor The Second International Seminar on Manufactoring Accounting Research, European Institute for Advanced Studies in Management, Brugge, 31 mei t!m 2 juni 1995. Vlerick School of Management, Gent, 1995, pp. 12 (pagina's niet doorlopend genummerd). Stoop, P.P.M.; Bertrand, J.W.M.: Performance evaluation and diagnosis in two production departments. In: Draaijer, Boer, Krabbendam (eds.): 2nd International Conference of the European Operations Management Association, University of Twente, Netherlands, 28-31 mei 1995. Universiteit Twente, Enschede, 1995, pp. 478-487. Theeuwes, J.A.M.: Economic order quantity decision based on relevant costs. In: Proceedings voor The Second International Seminar on Manufacturing Accounting Research, European Institute for Advanced Studies in Management, Brugge, 31 mei, 1 en 2 juni 1995. EIASM, Brussel, 1995 (pagina' s niet doorlopend genummerd). Verrijdt, J.H.C.M.: Flexibility trade off in a service part supply system. In: Looise, J.C.; Pol, B.G.F. (eds.): Congresbundel 7e NOBO-Onderzoekdag, Groningen, november 1995. NOBO, Enschede, 1995, pp. 183-189. Vos, G.C.J.M.: Business opportunities in Thailand: experiences of Dutch investors. In: Lee, Everett, Gray (eds.): Proceedings Pan-Pacific Conference XII; a business, economic and technological exchange, Dunedin, New Zealand, 1995. Pan-Pacific Business Association, Dunedin, New Zealand, 1995, pp. 96-98.

72



Vosselman, E.G.J.: De inrichting van management control systemen voor ondersteunende diensten. In: Looise, J.C.; Pol, B.G.F. (eds.): Congresbundel 7e NOBO-Onderzoekdag, Groningen, november 1995. NOBO, Enschede, 1995, pp. 167-175. Vosselman, E.G.J.: Towards an Organisational Economic Approach in Management Accounting and Management Control Research. In: Groot, T.L.C.M. (ed.): Proceedings voor Advanced Course in Management Accounting Research, november, 1995. Amsterdam, 1995, pp. 8. (pagina's niet doorlopend genummerd).

*

Proceedings strategic programme BRAVO

Brockhuis, J.B.; Croon, F.; Diepeveen, R.; Donselaar, K. van; Janssen, P.: De klant in het vizier: Hoe een verlader en een vervoerder flexibel inspelen op de eisen van het grootwinke lbedrij f. In: Danders, Donselaar, Janssen, Kokke, Meijer, Post, Valstar, Wouters (eds.): Proceedings 'Logistiek Brabant op weg naar de top!', 18 oktober 1995. Technische Universiteit Eindhoven, Eindhoven, 1995, pp. 14. Donselaar, K. van; Hesselink, J.; Janssen, D.; Kokke, C.J.; Meijer, I.; Perebooms, L.: Yaker en beter voor minder: Hoe de levertijd kan warden verkort. In: Danders, Donselaar, Janssen, Kokke, Meijer, Post, Valstar, Wouters (eds.): Proceedings 'Logistiek Brabant op weg naar de top!', 18 oktober 1995. Technische Universiteit Eindhoven, Eindhoven, 1995, pp. 11. Drunen, R. van; Valstar, A.: Wijs met wijn: Hoe een wijndistributeur de besturing en de organisatie van zijn warehouse doorlicht om te komen tot verbetering van de informatievoorziening en de keuze van een softwarepakket. In: Danders, Donselaar, Janssen, Kokke, Meijer, Post, Valstar, Wouters (eds.): Proceedings 'Logistiek Brabant op weg naar de top!', 18 oktober 1995. Technische Universiteit Eindhoven, Eindhoven, 1995, pp. 12. Janssen, D.; Kokke, C.; Meijer, I.: De Spaanse Brabander: Hoe een transporteur een buitenlandse vestiging opzet en waarom. In: Danders, Donselaar, Janssen, Kokke, Meijer, Post, Valstar, Wouters (eds.): Proceedings 'Logistiek Brabant op weg naar de top!', 18 oktober 1995. Technische Universiteit Eindhoven, Eindhoven, 1995, pp. 14.

73



Janssen, J.; Valstar, A.: Keuzes met koel verstand: Hoe een middelgrote vervoerder de uitbreiding van zijn distributieactiviteiten kan ondersteunen met automatisering van de rittenplanning. In: Danders, Donselaar, Janssen, Kokke, Meijer, Post, Valstar, Wouters (eds.): Proceedings 'Logistiek Brabant op weg naar de top!', 18 oktober 1995. Technische Universiteit Eindhoven, Eindhoven, 1995, pp. 16. Kruijf, A. de; Verhoeven, A.; Janssen, P.: Een voor alien, allen voor een: Hoe een gezamenlijke distributiedienst op perifere gebieden kan warden ontwikkeld . .In: Danders, Donselaar, Janssen, Kokke, Meijer, Post, Valstar, Wouters (eds.): Proceedings 'Logistiek Brabant op weg naar de top!', 18 oktober 1995. Technische Universiteit Eindhoven, Eindhoven, 1995, pp. 10. Post, G.J.J.; Breekveldt, G.J; Henstra, D.A.: Spee) niet met je krachten: over focussering in de Transport & Distributie sector. In: Danders, Donselaar, Janssen, Kokke, Meijer, Post, Valstar, Wouters (eds.): Proceedings 'Logistiek Brabant op weg naar de top!', 18 oktober 1995. Technische Universiteit Eindhoven, Eindhoven, 1995, pp. 5. Post, G.J.J.; Verhoeven, A.P.J.M.; Luijten, B.A.R.: Brabant V ALt wel mee: Hoe een middelgrote vervoerder omgaat met Value Added Logistics (VAL). In: Danders, Donselaar, Janssen, Kokke, Meijer, Post, Valstar, Wouters (eds.): Proceedings 'Logistiek Brabant op weg naar de top!', 18 oktober 1995. Technische Universiteit Eindhoven, Eindhoven, 1995, pp. 15. Sharman, G.; Donselaar, K. van; Janssen, P.; Kokke, C.; Meijer, I.; Post, G.; Valstar, A.; Wouters, J.: Logistiek Brabant op weg naar de top. In: Danders, Donselaar, Janssen, Kokke, Meijer, Post, Valstar, Wouters (eds.): Samenvatting van het BRAVO-symposium, Proceedings 'Logistiek Brabant op weg naar de top!', 18 oktober 1995. Technische Universiteit Eindhoven, Eindhoven, 1995, pp. 5. Wouters, J.; Meershoek, D.; Steinmaier, E.; van Lieshout, H.; Hartong, Y.; Bekkers, M.: Met effectieve marketing meer kracht: Hoe een vervoerder op een verstandige manier zijn klanten selecteert en benadert. In: Danders, Donselaar, Janssen, Kokke, Meijer, Post, Valstar, Wouters (eds.): Proceedings 'Logistiek Brabant op weg naar de top!', 18 oktober 1995. Technische Universiteit Eindhoven, Eindhoven, 1995, pp. 25.

74



Other Publications

*


Janssen, F.B.S.L.P.; Kok, A.G. de; Van der Duyn Schouten, F.A.: Approximations for the delivery splitting model. CenTER discussion paper 9584, Tilburg University, Tilburg, 1995, pp. 39. Kleijn, M.; Dekker, R.; Frenk, J.; Piersma, N; Kok, A.G. de: On the use of break quantities in multi-echelon distribution systems. Tinbergen Institute Discussion Paper, TI 9-95-214, pp. 17. Wouters, J.P.M.; Bakkeren, B.J.C.; Beckers, L.M.F.A.; Post, G.J.J.; Sharman, G.J.; Trompetter, J.P.: Wegtransport: vitaal voor welvaart, wonen en welzijn. Rapport in opdracht van TLN geschreven en aangeboden aan de Minister van Verkeer en Waterstaat, Zoetermeer, oktober 1995, pp. 20.

1996 (until August 31) Journal Articles

*


Flapper, S.F.; Fortuin, L.; Stoop, P.P.M.: Towards consistent performance management systems. International Journal of Operations and Production Management, 16, 7, 1996, pp. 27-37. Kusters, R.J.; Groot, P.M.A.: Modelling resource availability in general hospitals: design and implementation of a decision support model. European Journal of Operational Research, 88, 1996, pp. 428-445. Ploos van Amstel, M.J.; D'hert, G.: Performance Indicators in Physical Distribution. International Journal of Logistics Management, 7, l, 1996, pp. 73-82. Verrijdt, J.H.C.M.; Kok, A.G. de: Distribution planning for a divergent depotless two-echelon network under service constraints. European Journal of Operational Research, 89, 1996, pp. 341-354.

75


*



Bij, J.D. van der; Ekert, J.H.W. van; Mulder, F.A.: Interactie tussen kwaliteit en logistiek. Bedrijfskunde, 68, 2, 1996, pp. 96-101. Damme, D.A. van; Verduijn, Th.: Warehouse-activiteiten uitbesteden. Tijdschrift voor lnkoop en Logistiek, 12, 6, 1996, pp. 30-34. Fortuin, L.; Kok, A.G. de; Adan, I.: Voorraadbeheer volgens model. Tijdschrift voor Inkoop en Logistiek, 11, 1-2, januari/februari 1996, pp. 48-55. Vosselman, E.G.J.: De betekenis van de bedrijfskundige gevalstudei voor theorievorming. Bedrijfskunde, 68, 2, 1996, pp. 54-59. Vosselman, E.G.J.: Management accounting en management control: theoretische perspectieven. Maandblad voor Accountancy en Bedrijfseconomie, 708, 1996, pp. 361-372.

*


Damme, D.A. van: Logistieke kosten. V raagbaak voor Inkoop en Logistiek, 16, 1996, pp. 1-6. Damme, D.A. van: Transport. Vraagbaak voor Inkoop en Logistiek, 15, 1996, pp. 1-7. Flapper, S.D.P.: Bedrijfskundige aspecten van hergebruik. Bedrijfskundig Vakblad, 8, 2, 1996, pp. 13-17. Fortuin, L.; Beek, P. van; Wassenhove, L. van: Operationele Research kan meer voor u doen dan u denkt. NIVE Management Magazine, 5, 2, februari 1996, pp. 18-21. Keizer, J.A.; Vosselman, E.G.J.: Advies en begeleiding belangrijke taken controller. TAC, Tijdschrift voor Controlling, 11, 1-2, 1996, pp. 3 8-41.

76



Vosselman, E.G.J.: De disfunctionele effecten van een meetsysteem. TAC, Tijdschrift voor Controlling, 11, 7-8, 1996, pp. 30-35. Vosselman, E.G.J.:· Management accounting systemen als tirannieke 'big brothers'. TAC, Tijdschrift voor Controlling, 11, 6, 1996, pp. 18-22. Vosselman, E.G.J.: Management control in beweging. Pacioli Joumaal, 5, 1996, pp. 10-15.


*

Books

Ploos van Amstel, M.J.; Goor, A.R van; Ploos van Amstel, W.: Fysieke Distributie: Denken in toegevoegde waarde. Stenfert Kroese, Leden, 1996, pp. 567, ISBN 90-207-2727-3. Ven, A.D.M. van de: Intemationaal Produceren; Strategie, Produktie en Logistiek. Lemma, Utrecht, 1996, pp. 300. Vosselman, E.G.J.: Ontwerp van management control systemen - een economische benadering. Kluwer Bedrijfswetenschappen, Deventer, 1996, pp. 213.

*

Chapters

Damme, D.A. van; Ploos van Amstel, M.J.: Activity Based Costing in het distributiecentrum. In: Duiker, J.P.; Koster, M.B.M. de; Ploos van Amstel, M.J. (eds.): Praktijkboek Magazijnen/Distributiecentra, aflevering 4. Kluwer Bedrijfswetenschappen, Deventer, 1996, pp. 4.4.Bl-14. Damme, D.A. van; Kokke, C.J.T.M.: Kwaliteit in interne logistieke processen. In: Schuurman, F.J.H. (ed.): Handboek Integrale Kwaliteitszorg. Kluwer Bedrijfswetenschappen, Dev enter, 1996, pp. 2.35-1/18. Damme, D.A. van: Uitbesteden Fysieke Distributie. In: R.omme, J.H.J.M. (ed.): Checklisten Logistiek en Produktiemanagement, 16. Kluwer Bedrijfswetenschappen, Deventer, 1996, pp. 4.3.A.6-01/22.

77



Fortuin, L.; Beek, P. van; Wassenhove, L. van: Industrial applications. In: Gass, S.I.; Harris, C.M. (eds.): Encyclopedia of Operations Research and Management Science. Kluwer Academic Publishers, Boston/Dordrecht/Londen, 1996, pp. 295-299. Kokke, C.J.T.M.; Damme, D.A. van: Kwaliteit in exteme logistieke processen. In: Schuurman, F.J.H. (ed.): Handboek Integrale Kwaliteitszorg. Kluwer Bedrijfswetenschappen, Deventer, 1996, pp. 2.36-1/15. Ploos van Amstel, M.J.; Damme, D.A. van; Ploos van Amstel, W.: Activity Based costing. In: Ploos van Amstel, W. (ed.): Handboek Fysieke Distributie. Samsom, Alphen a.d. Rijn, 1996, pp. 5755-1 - 5755-12. Ploos van Amstel, M.J.; Damme, D.A. van: Beheersing van voorraden in pijplijnen. In: Ploos van Amstel, W. (ed.): Handboek Fysieke Distributie. Samsom, Alphen a.d. Rijn, 1996, pp. 5100-1 - 5100-30. Ploos van Amstel, M.J.: Beslissingscalculaties in magazijnen of distributiecentra. In: Duiker, J.P.; Koster, M.B.M. de; Ploos van Amstel, M.J. (eds.): Praktijkboek Magazijnen/Distributiecentra, aflevering 4. Kluwer Bedrijfswetenschappen, Deventer, 1996, pp. 2.4-01 - 2.4-16. Ploos van Amstel, M.J.; Damme, D.A. van; Ploos van Amstel, W.: De beheersing van logistieke kosten en fysieke distributiekosten. In: Ploos van Amstel, W. (ed.): Handboek Fysieke Distributie. Samsom, Alphen a.d. Rijn, 1996, pp. 5750-1 - 5750-29. Ploos van Amstel, M.J.: Distributiebeleid/Marketinglogistiek. In: Molenaar, C.N.A.; Leeflang, P.S.H.; Eunen, E.A. van (eds.): Grondslagen Marketing in Meervoud, aflevering 5. Kluwer Bedrijfswetenschappen, Deventer, 1996, pp. 24-2-24-20. Ploos van Amstel, M.J.; Damme, D.A. van; Ploos van Amstel, W.: Economic Trade Offs. In: Ploos van Amstel, W. (ed.): Handboek Fysieke Distributie. Samsom, Alphen a.d. Rijn, 1996, pp. 5760-1 - 5760-16. Ploos van Amstel, M.J.; Goar, A.R. van; Ploos van Amstel, W.: Fysieke distributie - Inleiding. In: Ploos van Amstel, W. (ed.): Handboek Fysieke Distributie. Samsom, Alphen a.d. Rijn, 1996, pp. 0100-1 - 0100-27. 78



Ploos van Amstel, M.J.: Management-ratio's in de fysieke distributie. In: Duijker, J.P.; Koster, M.B.M. de; Jonkheer, P. v.d.; Ploos van Amstel, M.J. (eds.): Praktijkboek Magazijnen/Distributiecentra, aflevering 4. Kluwer Bedrijfswetenschappen, Deventer, 1996, pp. 4.3.B-01 - 4.3.B-14. Ploos van Amstel, M.J.; Damme, D.A. van: Zelf doen of uitbesteden van Fysieke Distributie. In: Ploos van Amstel, W. (ed.): Handboek Fysieke Distributie. Samsom, Alphen a.d. Rijn, 1996, pp. 7100-1 - 7100-26.

*

Proceedings

Christer, A.H.; Wang, W.; Sharp, J.: A Model of Condition Monitoring by Stochastic Filtering. In: Rao, B.K.N.; Moore, J.; Jeswiiet, J. (eds.): Proceedings of the 8th International congress on Condition Monitoring and Diagnostic Engineering Management, Queens University, Ontario, 1995. Queens University, Ontario, 1996, pp. 337-343. Christer, A.H.; Wang, W.; Bakker, R.D.; Sharp, J.: Modelling Maintenance Practice of Production Plant. In: MESA conference committee (eds.): Proceedings of the International Conference of Maintenance Societies, Melbourne, Australia, May 1996. MESA (The Maintenance Engineering Society of Australia), Melbourne, 1996, pp. 1-6. Christer, A.H.; Wang, W.; Sharp, J.: Stochastic decision madelling of condition based maintenance. In: Rao, B.K.N.; Smith, R.A.; Wearing, J.L. (eds.): Proceedings of the 9th International Congress on Condition Monitoring, Diagnostic Engineering Management, Sheffield, 16-18 juni 1996. Sheffield Academic Press, Sheffield, 1996, pp. 1175-1184, ISBN 1-85075-635-X. Flapper, S.D.P.: One-way or Reusable Distribution Items. In: Fransoo, J.C.; Rutten, W.G.M.M. (eds.): Proceedings of the 2nd International Conference on Computer Integrated Manufacturing in the process Industries, Eindhoven, 3-4 juni 1996. Technische Universiteit Eindhoven, Eindhoven, 1996, pp. 230-243. Fransoo, J.C.: Medium-term Planning in Batch Process Industries. In: Fransoo, J.C.; Rutten, W.G.M.M. (eds.): Proceedings of the 2nd International Conference on Computer Integrated Manufacturing in the Process Industries, Eindhovens, 3-4 juni 1996. Technische Universtiteit Eindhoven, Eindhoven, 1996, pp. 244-254.

79



Martin, H.H.: Development and Evaluation of Information Systems in Maintenance. In: MESA conference committee (eds.): Proceedings of the International Conference of Maintenance Societies, Melbourne, Australia, May 1996. MESA (The Maintenance Engineering Society of Australia), Melbourne, 1996, paper 9607, pp. 1-6. Raaymakers, W.H.M.: Capacity Planning and Order Acceptance in Multipurpose Batch Process Industries. In: Fransoo, J.C.; Rutten, W.G.M.M. (eds.): Proceedings of the 2nd International Conference on Computer Integrated Manufacturing in the process Industries, Eindhoven, 3-4 juni 1996. Technische Universiteit Eindhoven, Eindhoven, 1996, pp. 472-483.

Other Publications

*


Caanen, R.M.P.; Flapper, S.D.P.; Jansen, M.H.; Oyen, J.E. van; Goggin, K.: State-of-the-Art survey. EC project BP 586 PAWS (Product Acquisition from Waste Streams) mei 1996. Ven, A.D.M. van de; Voort, R. van der: Samenwerking in de vleesvarkensketen. Rapport voor Economische Zaken, januari 1996.

80


Eindhoven University of Technology Work and Organisation Prof.dr. P.M. Bagchus


Work and Organisation

la

Full title

lb

Position within the Faculty, Research Institute, Research School, etc Most of the research programme Work and Organisation is part of the research programme Business Processes Design of the research school BETA. A smaller part of the projects is placed in the BETA research programme Operations Management of Business Processes.

2

Su bprogrammes

1. Ergonomic problems in design and the control of highly automated production processes 2. Task design and work organisation 3. Human and organisational aspects of automation

3

Programme members

Name and Titles professors Prof.dr.ir. J.E. van Aken Prof.dr. J.A. Algera Prof.dr. P.M. Bagchus Prof.dr. T.M.A. Bemelmans Prof.dr. H. Kuipers Prof.drs. J. Moraal Prof.dr. P.C. Sander Prof.ir. P.W. Sanders Prof.dr.ir. M.C.D.P. Weggeman other senior staff Dr. ir. P.J. van Amelsvoort Dr. J.D. van der Bij Dr.ir. A.A.A. den Boer Dr. J.A. Brinkman Ir. C.J. Daams Dr. L. Dijkstra Dr. F .M. van Eijnatten Dr.ir. J.I.M. Halman Dr.ir. F.J. Heemstra Drs. P.M. Janssen Dr. A. Kastelein Dr. J.A. Keizer Dr.ir. P.A.M. Kleingeld Dr.ir. H Kragt Ing. C. Kuijpers Dr. R.J. Kusters Dr.ir. M.A.M. Leermakers

Period

1994

19951995-

1992 1992 1992-1995 1993-

19941992

81



Ir. J.M.J. Loeffen Dr.ir. H.H. van Mal Dr. M.A.R. Masson Ir. L. Monhemius Ir. A.M. Mulder Dr.ir. G.J.J. Post Drs. A. Ridderbos Dr.ir. A.J. de Ron Dr. T.W. van der Schaaf Dr. H.F.J.M. van Tuijl Dr.ing. L.N.J. Verzellenberg Dr.ir. H.H. Willems junior staff Ir. A. van Berke! Dr. J.H.I. Bodt A. T. Cinar, Msc. Dr. G. Deetman Drs. M. Driehuis Dr. M.S. Howard Ir. SJ.A. Janssen Ir. A.P .A. Musters Dr.ir. K.D. Penev Dr. A. Ridderbos Ir. W. Schippers Ir. L.M.L. Simonse Ir. M.J. Verweij Ir. W. van Vuuren Ir. V.C.W. Wiers Drs. R.E. Wulff Drs. K. Zwaal 4

82

Key words

1994-1995 1993-1995 1992-1993

1992-1993 1994-

1992-1994 1995 1994 1994 19941992-1994 1994199619931992 19941994199419931992

Organisation design, sociotechnical system design, human factors, human error, human recovery, man-machine interaction, decision making, task design, human and organisational aspects of automation, human performance management, human resource management, personnel management, facility management, business process design.



5


fte wpl

wp2

wp3

Total

1992

1993

1994

1995

TOTAL

(1996)*

aios

1.4

1.2

3.9

3.8

10.3

2.5

other

5.2

5.5

4.8

5.5

21.0

3.7

oios

0.8

0.8

0.5

0.0

2.1

1.4

other

0.0

0.0

0.0

0.0

0.0

0.0

aios

1.5

3.2

1.4

9.3

0.9

other

0.0

0.0

o.8

0.8

l~

0.5

8.9

10.7

13.2

I

11.5

44.3


Main sources for contract research: (Semi) government: European Commission. Industry: Exxon; Carbon Black; Hoogovens; Stork; Vandra; Nashua; Arco.

83


6


Research output Number

1992

1993

1994

1995

Total

(1996)

Dissertations

4

0

4

2

10

1

Journal Articles

Int. Ref. Journals

1

4

3

1

9

5

Nat. Ref. Journals

4

4

7

8

23

5


18

4

10

14

46

12

Books

Monographs

0

2

1

1

4

1

and

Chapters

13

8

11

17

49

21

Chapters


5

16

10

28

59

7

Textbooks

0

0

0

0

0

1

Ex. Reports

2

2

1

3

8

1

Int. Reports

2

3

3

4

12

2

Other

64

72

67

71

274

22

Other Publications

The total of 296 in the category Other publications, other, over the years 1992-1996 is divided in 16 congres papers, 5 abstracts, 98 congres presentations, 20 department reports, 13 (confidential) business reports, 20 commercial journals, 9 book reviews, 98 presentations for courses and 17 other.


7 fie

wpl

wp2

wp3

total


2.5

0.0

0.0

2.5

other senior staff

3.0

0.0

0.0

3.0

Ph.D. students

3.8

0.0

2.2

6.0

total

9.3

0.0

2.2

11.5

84


8


Programme design in brief (including an mission

statement)

The programme Work and Organisation started in 1984. The programme focuses on human and organisational problems in designing, changing and managing organisations. Research on these problems is becoming more and more important as the degree of automation in processes of production and service industries increases. By now there is ample proof of the undeniable paradox that higher degrees of automation make higher demands upon the way people perform their tasks individually as well as in groups. Therefore, a preference is given to research questions and to organisations where technology and automation play an essential role. The central focus of the research programme is obvious from the three main research questions that lie at the heart of the research programme. 1. What is the role of man in the increasing automation of production and service processes? How should tasks and workplaces be designed that have the smallest chance of bringing about interruptions to the processes? 2. How should organisations be designed and furnished to allow for the requirements of technology and a changing environment? This question is not only looked at from the level of the shopfloor, but also from the level of business units and the whole organisation. More specifically, research is carried out on how support systems (like for instance systems for personnel management) should be designed, allowing them to fit in with the design of the work organisation. 3. How can human and organisational aspects be optimally taken into account during the development and implementation of automated information systems? All of the research in the programme is design-oriented. The aim of the programme is the development of theories, models, design guidelines, and methods for the design of workplaces, organisations, and user-friendly information systems. The aim of the programme includes the development of methods for organisational change and for the implementation of changes. The programme is also of a multidisciplinary nature. This is clearly demonstrated by the fact that researchers in the programme work together who are experts in the fields of organisation science, behavioural science, information systems, production technology, and quantitative methods. The following departments contribute to the programme: - Information and Technology - Operations Research and Statistics - Organisation and Management - Manufacturing Technology - Technology and Work

85


Eindhoven University of Technology Work and Organisation Prof.dr. P .M. Bagchus

A great diversity of research methods is used in the research programme. By way of example we shall present some methods here that are used in the different research projects. - laboratory experiment - field experiment - explorative case study - design-oriented case study - incident analysis - methodology study - method and instrument development - system design Using the 'Targetgroup'-definition that is described in Section Al, it is roughly estimated that the research is approximately 75% applied and 25% fundamental. The number of dissertations and the network of contacts with other universities are indices of the fundamental character of the research. The many contacts and contracts with industry prove the applied character of the research. The programme is split up into three subprogrammes: 1. Ergonomic problems in design and control of highly automated production processes. 2. Task design and work organisation. 3. Human and organisational aspects of automation. A short description of the subprogrammes is given below. Subprogramme 1: Ergonomic problems in design and control of highly automated production processes As man-machine systems become more and more complex, the way operators function becomes more and more crucial. Operators supervising complex production processes are confronted with very detailed process information and alarms. It has been shown in numerous studies that system failures in such work situations are often caused by human error. Ergonomic research can yield methods and criteria through which a balanced division of tasks can be attained between the human operator and equipment. A thorough task analysis is an essential precondition for the design of workplaces. The results of task analysis may give answers to the following questions for example: - Which information does the operator need to perform his task without failure? - Which bottlenecks in task performance may lead to system failure? The research within this subprogramme focuses on the supervisory tasks of operators in process industries. By means of task analysis and by analysing human information processing, the goal of a safe, reliable and flexible task performance is pursued. Research into the causes of human failure is carried out, because this provides essential input for a safe design of man-machine systems.

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Subprogramme 2: Task design and work organisation While subprogramme 1 focuses on the analysis and design of individual tasks and workplaces, the object of research in subprogramme 2 is the relationship between tasks and the organisation. The goal of this research is to design production processes (including information technology) as well as appropriate work organisations. The point of departure is that any design or redesign of a production system or work organisation should be preceded by an analysis of the technical processes. Another point of departure is the principle of contingency. The principle is based on the notion that we also need to take the relevant environmental variables into account in the design of organisations. The degree of complexity and uncertainty and the frequency of 'faults' and 'problems' have farreaching consequences for the design of work organisations. Under conditions of uncertainty in particular, we make an appeal to the motivation, flexibility and the ability of mutual agreement of persons and groups. Japanese experiences supply conclusive evidence that it is possible and of utmost importance to realise an optimal human input in the design of production and work organisations. Not only efficiency and controllability, but also flexibility and quality of work are considered essential design criteria. Support systems (like for instance systems for personnel management and knowledge management) should be consistent with the design of the work organisation. In this subprogramme much attention is given not only to the design itself, but also to implementation processes and the management of change. Moreover, methodology studies are carried out within this subprogramme to help developing a business engineering research methodology and design technique. Subprogramme 3: Human and organisational aspects of automation The successful use of an information system largely depends on the way it is integrated into the organisation and on the way the system is accepted by its users. The relevance of human and organisational aspects in automation projects is widely acknowledged. In designing tasks and organisations, it is becoming absolutely essential to take the potentials of modem technologies into account. However, there is an urgent necessity for the installation of computer systems that results in a meaningful and satisfactory cooperation between man and machine. Therefore, the following questions are given attention in the research within this subprogramme: - Ergonomic problems of software interfaces and ergonomic design of work stations. - Human-oriented design of information systems. - Sociotechnical design of information systems and structures. - New forms of organisations in relation to modem technologies. This subprogramme is an interface theme between the research programmes Work and Organisation and Information Systems. Researchers from both programmes closely cooperate in research projects within this subprogramme.

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9 Overview of scientific results

Subprogramme 1: Ergonomic problems in design and control of highly automated production processes Within the context of subprogramme 1, a series of projects was carried out that are focused on the task and the workplace of the operator in the process industry. These projects have provided a number of concrete scientific results. In a process simulation project, work samples were developed. These work samples represent critical parts of the operator's task. The instrument developed, which consists of a number of these work samples, proves to have sufficient validity and reliability to be used for the selection and training of process operators. Both in experimental research and in field research in control rooms, we investigated how operators deal with process information and monitor relevant process variables. On the basis of this research a method was developed for the design of process information in control rooms. The method has been successfully applied in a number of companies. One important task of operators is fault diagnosis. By means of cognitive task analysis, the fault diagnosis behaviour of operators was looked into. The intention of the research was to lend greater support to the operator in his fault diagnosis task. The field experimental research carried out provided design guidelines for a support system for fault diagnosis. Much attention was paid to the human component in system failure. A method was developed for the analysis of safety incidents. Incidents are traced back to the basic causes. The method was successfully applied in various types of organisations (process industry, hospitals). Subprogramme 2: Task design and work organisation Subprogramme 2 is the most extensive of the three subprogrammes of the programme. The relatively large number of projects within this subprogramme can be grouped in four clusters: Cluster 1: Organisation design and diagnosis Research in this cluster has led to the development of a model, in which design parameters for an organisation structure and basic organisational variants for the respective design parameters have been defined. The model makes a weighed choice possible from alternative structure designs. For the benefit of small series production in small and medium-sized companies, a method was developed in a comparable way, which offers support in the redesign of production organisations. On the basis of sociotechnical principles, a model for cooperation between professionals was developed to raise the productivity in the product creation process. For organisational change, a method of stream analysis was further elaborated on and tested for its usability. In the analysis and design of organisations, the use of different points of view is important. A number of options for a multi-perspective approach was worked out. Methodology research within this cluster has led to a contribution to the discussion about research methodology in business engmeermg. Cluster 2: Support systems Within this cluster the research is more focused on systems for productivity improvement. Among other things, this research has led to the development of a system for the measurement and

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enhancement of productivity. The system was implemented in a number of diverse organisations with demonstrable results. Research in the field of knowledge management in professional organisations has led to the first version of a knowledge information system. Cluster 3: Systems for process management and the required type of organisation In one of the projects in this cluster, a process knowledge chart was developed as a means of communication to achieve a higher level of process control. In another project, which is still running, work is being done on the development of a decision support method for the selection of process control techniques. Cluster 4: The technical production organisation In one of the projects an index number was deduced for the measurement of the performance of a technical production system: the so-called transformation factor. With the aid of the method adherent to this transformation factor, a methodology for redesign was developed. In another project a method was developed for the design of a technical production system that dismantles and disassembles products. Within the context of the increasing interest in sustainability, the importance of such research in the field of 'reverse manufacturing' has been on the rise.

Theme 3: Human and organisational aspects of automation Within the framework of subprogramme 3 research was carried out on the relation between organisation and information design. The research has led to guidelines for the design of information systems design and communication systems in a sociotechnically designed organisation. In two projects the decision behaviour of logistics planners was investigated to learn how to develop systems to better support the decision behaviour of the planner. In a completed project this led to the development of a prototype that gives the planner better feedback, thus improving his planning performance. Another project was specifically related to the use of automated decision support tools. In this project the user value of a Group Decision Support System was tested in an extensive field investigation.

10 Programme development As mentioned earlier, the programme as such is being phasing out. In December 1995 the Research School Business Engineering and Technology Application (BETA) was formally established. The research within BETA is divided into four research programmes: - Business Process Design (BPD) - Operations Management of Business Processes (OM) - Information Engineering for BPD and OM - Operations Research and Statistics for BPD and OM Most research projects of the Work and Organisation programme now form part of the BETA research programme Business Process Design. A smaller part of the projects is placed in Operations Management of Business Processes. 89



So the Business Process design research programme will be the core focus of the research efforts. This research programme is divided into four subprogrammes. Within the BETA-subprogramme Man-machine interaction a substantial effort will be made to further develop knowledge of human factors in production systems. Special attention will be given to problems of human error and safety management. A relatively new area of interest will be the relationship between work and age mg. Research within the BETA-subprogramme Design of operational processes will heavily concentrate on Business Process (Re)design. Much attention will be given to the further development of research in the relatively new area of information and knowledge management. The research efforts on problems of reverse manufacturing will be further expanded. From now on researchers of the programme Work and Organisation and researchers of the programme Innovation Management and Industrial Marketing will closely cooperate in the BETAsubprogramme Product and Process innovation. In projects to be started, attention will be given to human and organisational problems in the process of product creation and to problems of concurrent engineering. Within the BETA-subprogramme Design of Organisational Processes research on organisation design problems will be continued. More attention will be given to problems of inter-organisational cooperation and virtual enterprises.

11 Societal/technological relevance From the description of the programme, it may be concluded that the research has a high level of societal and technological relevance. Many projects are carried out in close cooperation with industrial and service organisations. About 25% of the research projects is funded by industry. Most Ph.D. students are funded by partners outside the university. The multidisciplinary nature of the programme is considered a valuable asset and an essential condition for carrying out research on complex problems in organisations. The technological relevance of the programme lies in the paradox that is mentioned earlier. New developments in technology offer new possibilities for organisations. To take full advantage of these possibilities, thorough knowlegde of human and organisational aspects of implementation and of use of new technologies is an absolute must. On the other hand, introduction of new technologies not only offers new possibilities, but creates new problems as well. Most of these problems relate to changes in task allocation between human operators and technical systems. Solving these problems is virtually impossible without multidisciplinary research on human and organisational implications of new technology.

12 Further indications of quality/reputation It is the research policy of the faculty that research projects should not only benefit actual organisations, but should - as far as possible - be carried out in international cooperation with researchers from other universities and should meet international academic standards.

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In the following some examples are given of international cooperation of researchers within the programme: - European Human Capital and Mobility Network 'Human Error Prevention'. European Network for Reverse Manufacturing ENRM University College London, UK University of Manchester, UK Chalmers University, Goteborg Strathclyde University, Glasgow Texas A&M University (visiting professor Dr. R.D. Pritchard) Institut ftir Arbeitsphysiologie der Universitat Dortmund (visiting professor Dr. K.H. Schmidt) University of Wisconsin, Madison, USA University of Newfoundland, Canada Universitat Kaiserlautern Researchers of the programme have the following functions in international editorial committees: - President Dutch-Flemish Academy of Management Member Editorial Board of International Journal of Selection and Assessment Member Editorial Board Journal of Project Management Member Editorial Board Journal Lifetime Data Models Member Editorial Board Mens en Maatschappij Member Editorial Board Journal Gedrag en Organisatie Co-editor special issue Computers in Industry on 'Computer-aided Ergonomics'. Dr.ir. P.J. van Amelsvoort, who holds a Ph.D. from the program, has become professor at the Catholic University of Nijmegen.

13 Five key publications 1.

Eijnatten, F .M. van: The paradigm that changed the work place. Series: Social science for social action: towards organizational renewal. Van Gorcum, Assen, 1993, pp. 316.

2.

Schaaf, T. W. van der: Developing and using cognitive task typologies. Ergonomics, 36, 11, 1993, pp. 1439-1444.

3.

Ron, A.J. de: The Transformation Factor: a measure for the productive behaviour of a production system. Journal of Decision Systems, 1994, 2, 3-4, pp. 327-347.

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4.

Algera, J.A.; Hurk, A.M.C.M. van den: Testing the feasibility of ProMES before implementation: a case study in the Dutch steel industry. In: Pritchard, R.D. (ed.): Productivity measurement and improvement, organizational case studies. Praeger, New York, 1995, pp. 265-273.

5.

Aken, J.E. van: Methodologische vraagstukken bij het ontwerpen van Bedrijfskundige systemen: het paradigma van het sociaal-realisme. Bedrijfskunde, 68, 2, 1996, pp. 14-22.

14

Dissertations

category 1:



1992 Amelsvoort, P .J.L.M. van: Het vergroten van de bestuurbaarheid van produktie-organisaties. Promotoren: prof.dr. H. Kuipers, prof.dr. P .M. Bagchus. Eindhoven, 1992, pp. 187. Boer, A.A.A. den: Beslissingsondersteuning voor materiaalplanners. Promotoren: prof. dr. P.M. Bagchus, prof.dr.ir. J.C. Wortmann. Copromotor: dr. T.W. van der Schaaf. Eindhoven, 1992, pp.126, ISBN: 90-3860-201-4. Ridderbos, A.: Selection by simulation; a work sample approach to the selection of process operators. Promotoren: prof.dr. J.A. Algera, prof.dr. R.A. Roe. Co-promotor dr.ir. H. Kragt. Eindhoven, 1992, pp. 190, ISBN: 90-9005483-9. Schaaf, T.W. van der: Near miss reporting in the chemical process industry. Promotoren: prof.drs. J. Moraal, prof.dr. A.R. Hale. Eindhoven, 1992, pp. 113.

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1994 Deetman, G.: Het Ontwerp van Taakgroepen. Promotoren: prof.dr. P.M. Bagchus; prof.dr. H. Kuipers. Eindhoven, 1994, pp. 280. CIP, Den Haag, 1994. Howard, M.S.: Quality of Group Decision Support Systems: a comparison between GDSS & traditional group approaches for decision tasks. Promotoren: prof.dr. T.M.A. Bemelmans; prof.dr. P.M. Bagchus. Eindhoven, 1994, pp. 219. Kleingeld, P .A.M.: Performance management in a field service department-Design and transportation of a productivity measurement and enhancement system (ProMES). Promotoren: prof.dr. I.A. Algera, prof.dr. P.M. Bagchus. Eindhoven, 1994, pp. 256. Ron, A.I. de: The Transformation Factor - a tool to evaluate and control production systems. Promotoren: prof.ir. P.W. Sanders, prof.dr. A.G. de Kok. Eindhoven, 1994, pp. 148. 1995 Bodt, I.HJ.: De werkorganisatie van verpleegafdelingen. Promotoren: Prof.dr. P.M. Bagchus, Prof.dr. P.C. Sander. Eindhoven, 1995, pp. 174. Leermakers, M.A.M.: Determinants of Monitoring Behaviour in a four-instrument monitoring task; an experimental study. Promotoren: prof.drs. I. Moraal, prof.dr.ir. H.G. Stassen. Eindhoven, 1995, pp. 176. 1996 Penev, K.D.: Design of disassembly systems: a systematic approach. Promotoren: prof.ir. P.W. Sanders, prof.ir. J.M. van Bragt. Eindhoven, 1996, pp. 245.

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15


Publications

1992

Journal Articles

*


Tuijl, H.F.J.M. van: The application of a performance management system in hospitals: a hypothetical example. Work and Stress, 6, 3, 1992, pp. 311-326.

*


Boer, A.A.A den; Bagchus, P.M.: Cognitieve problemen van materiaalplanners. Bedrijfskunde, 64, 4, 1992, pp. 433-442. Boer, A.A.A den; Bagchus, P .M.: Prestatiemeting en beoordeling van materiaalplanners. Tijdschrift voor Inkoop en Logistiek, 8, 10, november 1992, pp. 4. Howard, M.; Kusters, R.J.; Heemstra, F.J.; Genuchten, M. van: Begroten van Software als groepsproces: een altematieve benadering. Bedrijfskunde, 64, 2, 1992, pp. 143-153. Wijmen, F.C.B. van; Wulff, R.E.: De Regeling medezeggenschap academische ziekenhuizen. Sociaal Recht, 7, 11, 1992, pp. 308-312.

*


Bloemen, F.E.M.; Mal, H.H. van; Molengraaf, J.C.M.: Normalisatie vermindert levensduuruitgaven van chemische installaties aanzienlijk. Bedrijfskundig vakblad B&id, 4, 8, 1992, pp. 17-20. Boer, A.A.A. den: Een wijze van beslissingsondersteuning voor materiaalplanners. Doelmatige Bedrijfskunde, vakblad voor produktie, onderhoud en bedrijfskunde, 4, 5, 1992, pp. 3. Boer, A.A.A. den; Bagchus, P.M.: Informatie-feedback voor materiaalplanners. Bedrijfskundig vakblad B&id, 4, 7, 1992, pp. 17-22.

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Boer, A.A.A. den: lntegrale prestatieterugkoppeling voor materiaalplanners. Doelmatige Bedrijfskunde, vakblad voor produktie, onderhoud en bedrijfskunde, 4, 4, 1992, pp. 4650. Hedley-Goode, A.: Het verbeteren van prestatiebeoordeling. Bedrijvigheid, 22, 5, 1992, pp. 18-22. Hezemans, M.W.E.; Mal, H.H. van: Systematisering terugzoeken bedrijfsinformatie. Bedrijfskundig vakblad B&id, 4, 2, 1992, pp. 23-31. Molengraaf, J.C.M. van den; Mal, H.H. van; Wijnia, J.: Selection Procedures for Manufacturing Processes for Design Engineers. Robotics and Computer-Integrated Manufacturing, 10, 1/2, 1992, pp. 57-64. Monhemius, L.: Failure Mode and Effects Analysis. Sigma, 38, 3, 1992, pp. 16-19. Monhemius, L.: Statistiek voor niet statistici; Statistische kwaliteitsbeheersing niet alleen goed voor statistici. Polytechnisch Tijdschrift, 47, 5, 1992, pp. 52-55. Monhemius, L.: Statistiek voor niet statistici; Met de regelkaart is processtatistiek eenvoudig bij te houden. Polytechnisch Tijdschrift, 47, 6/7, 1992, pp. 58-61. Monhemius, L.: Statistiek voor niet statistici; Geen paniek, we! kwaliteit met 'Out of Control Aktie Plan'. Polytechnisch Tijdschrift, 47, 8, 1992, pp. 78-80. Monhemius, L.: Statistiek voor niet statistici; Betere kwaliteit begint met systematische probleemaanpak. Polytechnisch Tijdschrift, 4 7, 9, 1992, pp. 58-61. Monhemius, L.: Statistiek voor niet statistici; FMEA, georganiseerd wantrouwen helpt rampen voorkomen. Polytechnisch Tijdschrift, 4 7, 10, 1992, pp. 62-64. Schaaf, T. W. van der: Near miss accidents. Bedrijvigheid, 22, 5, 1992, pp. 28-30.

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Schaaf, T.W. van der: Veiligheidsmanagement. Bedrijvigheid, 20, 5, 1992, pp. 32-33. Timmermans, K.; Mal, H.H. van; Vliegen, H.J.W.: Early Supplier Involvement: Een intensieve samenwerkingsvorm tussen uitbesteder en leverancier. Inkoop & Logistiek, 8, 9, 1992, pp. 42-49. Vermeulen, A.A.M.; Koks, M.J.P.: De overgang naar een produktgerichte struktuur. Doelmatige Bedrijfsvoering, 4, 11, 1992, pp. 19-25. Verzellenberg, L.N.J.; Visinescu, C.B.: De keuze van apparatuur in het licht van exploitatieconsequenties. Het Ziekenhuis, 22, 2, 1992, pp. 78-82. Books and Chapters in Books

*

Chapters

Algera, J.A.; Janssen, P.M.; Tuijl, H.F.J.M. van: Sturen en stimuleren van prestaties. In: Kluytmans, F.; Meeren, W. van der (eds.): Management van human resources, stromen, stimuleren, structureren. Open Universiteit, Heerlen en Kluwer Bedrijfswetenschappen, Deventer, 1992, pp. 73-94. Algera, J.A.: Werkmotivatie en prestatiesturing. In: Thierry, Hk.; Koopman, P.L.; Flier, H. van der (eds.): Wat houdt mensen bezig? Recente ontwikkelingen rond motivatie en arbeid. Lemma, Utrecht, 1992, pp. 105-118. Algera, J.A.: Work motivation and performance management. In: Borg, I. et al. (eds.): Leistungs- und Produktivitatsmanagement. Institute for International Research, Frankfurt am Main, 1992, pp. 3 5-41. Amelsvoort, P.J.L.M. van: Het Lean Production concept in de Nederlandse industrie. In: Mom, G.P.A. et al. (eds.): Autotechnical trends 1993. HTS Autotechniek, Apeldoom, 1992, pp. 5.2.1-5.2.12. Amelsvoort, P.J.L.M. van: Ontwerpprincipes van zelfsturende teams. In: Beukhof, G.; Roos, R. de (eds.): Produktiviteitsverbetering: grenzeloos en grensverleggend. VOA, Woerden, 1992, pp. 65-69. 96



Brinkman, J.A.; Leermakers, M.A.M.: Ergonomie. In: Bemelmans, T.M.A.; Pool, J.A. van der; Zwaneveld, N.J.M. (eds.): PolyAutomatiseringszakboekje. Koninklijke PBNA, Arnhem, 1992, pp. Gl/47-Gl/63. Eijnatten, F.M. van; Hoevenaars, A.M.; Rutte, C.G.: Holistic and participative (re)design: contemporary STSD modelling in The Netherlands. In: Hosking, D.M.; Anderson, N. (eds.): Organizational change and innovation: psychological perspectives and practices. Routledge, London, 1992, pp. 183-207. Eijnatten, F .M. van: Ontwikkelingen in de sociotechniek. In: Drenth, P.J.D.; Thierry, H.; Wolff, Ch.J. de (eds.): Nieuw Handboek Arbeids- en Organisatiepsychologie. Van Loghum Slaterus, Deventer, 1992, pp. 4.3-1 - 4.3-46. Janssen, P.M.; Berkel, A. van: Long term experiences with ProMES in a Dutch production organization. In: I. Borg et al. (eds.): Leistungs- und Produktivitatsmanagement. Institute for International Research, Frankfurt am Main, 1992, pp. 42-54. Kleingeld, P.A.M.; Tuijl, H.F.J.M. van: ProMES, een methode voor prestatiesturing en produktiviteitsstijging. In: Haaren, P.W.M. van; Lange, W.A.M. de; Meekel, W.J.M.; Vinke, R.H.W. (eds.): Twintig technieken voor personeelmanagement. Kluwer Bedrijfswetenschappen, Deventer, 1992, pp. 111-119. Mal, H.H. van: De vernieuwingsfunctie: Het aanpassen van produktieprocessen. In: Lohman, T.A.M.; Teelen, J.J.M.F.; Wagter, H.; Wortmann, J.C.; Zeeman, W.P.C. (eds.): Handboek Industriele Automatisering, deel I, Hoofdstuk 9.3. Kluwer Technische Boeken B.V., Deventer, Antwerpen, 1992, pp. 1-33. Schaaf, T.W. van der; Kragt, H.: Redesigning a control room from an ergonomic point of view. In: Kragt, H. (ed.): Enhancing industrial performance. Taylor & Francis, Londen, 1992, pp. 165-178. Tuijl, H.F.J.M. van: Improving the productivity of individuals and groups. In: Borg, I. et al. (eds.): Leistungs- und Produktivitlitsmanagement. Institute for International Research, Frankfurt am Main, 1992, pp. 55-69.

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University Programme llesearch director

*


Proceedings

Boer, A.A.A. den: Integration of information in logistic operations. In: Pels, H.J.; Wortmann, J.C. (eds.): IFIP Transactions, Integration in prodiction management systems, 24-27 augstus 1992. Technische Universiteit Eindhoven, Eindhoven, pp. 307-321. Dijkstra, L.: A general design for quality judgement research. In: Lemmink, J; Kunst, P.: Proceedings 2nd Workshop on Quality Management in Services, EIASM, Maastricht 21 mei 1992. Merit, Maastricht, 1992, pp. 65-74. Howard, M.: The creation of a llesearch Model for Estimation. In: llook, P. (ed.): Proceedings van de Annual European Software Cost Modelling Conference, Miinchen, Germany, 27-29 mei 1992. Center of Software Ile liability, London, 1992, pp. 9 .1-9 .3 0. Kleingeld, P.A.M.: Ontwerp en implementatie van een prestatiesturingssysteem: participatie en produktiviteitsverbetering. In: Breukel, A.; R.enkum, J. van; R.utten, W. (eds.): Tweede landelijke AIO-onderzoekdag Bedrijfskunde, Amersfoort, 22 oktober 1992. NOBO, Enschede, 1992, pp. 89-95. Schaaf, T.W. van der: Veiligheidsmanagement = Procesbeheersing. In: Potters, M. (ed.): Proceedings IIR. conferentie Verantwoorde Procesbeheersing, 9 oktober 1992, Bussum. Institute for International llesearch, Amsterdam, 1992, pp. 51-57.

Other Publications

*


Halman, J.I.M.; Keizer, J.A.: Toepassing van de risico diagnose methode in het PAR. 23 Project. R.apportage ten behoeve van Philips Lighting, Eindhoven/Aken, november 1992, pp. 50. Halman, J.I.M.; Keizer, J.A.: Toepassing van de risico diagnose methode in het Hardglas project. R.apportage ten behoeve van Philips Lighting, Eindhoven/Aken, december 1992, pp. 38.

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*


Internal Reports

Brinkman, J.A.: Methodological problems when detennining verbal protocol accuracy empirically. Report EUT/BDK/52, Technische Universiteit Eindhoven, Eindhoven, 1992, pp. 26. Brinkman, J.A.: Verbal protocol accuracy in fault diagnosis. Report EUT/BDK/51, Technische Universiteit Eindhoven, Eindhoven, 1992, pp. 38.

1993

Journal Articles

*


Bainbridge, L; Lenior, T.M.J.; Schaaf, T.W. van der: Cognitive processes in complex tasks: introduction and discussion. Ergonomics, 36, 11, 1993, pp. 1273-1279. Brinkman, J.A.: Verbal protocol accuracy in fault diagnosis. Ergonomics, 36, 11, 1993, pp. 1381-1397. Koopman, P.L.; Algera, J.A.: Fonnalisierung und Delegierung in Prozessen der Automatisierungsprojekte. Psychologie in der okonomischen Praxis, 27, 4, 1993, pp. 157-166. Schaaf, T.W. van der: Developing and using cognitive task typologies. Ergonomics, 36, 11, 1993, pp. 1439-1444.

*


Aken, J.E. van; Germans, J.: Het analyseren en veranderen van structurele organisatie-eigenschappen met gebruik van metaforie. M & 0, 47, 3, 1993, pp. 200-217. Aken, J.E. van; Douma, S.W.; Moenaert, R.K.: Intern ondememerschap: inleiding op thema en themanummer. M & 0, 47, 6, 1993, pp. 412-420. Boer, A.A.A. den; Schaaf, T.W. van der: De Grijze Doos, help het besturende orgaan! Infonnatie, 35, 9, 1993, pp. 547-555. 99

University Programme llesearch director


Post, G.J.J.: Gedistribueerd ondememerschap in organisaties, een holistische benadering. M & 0, 47, 6, 1993, pp. 433-448.

*


Kempen, P.M.: Op de tast - over strategische planning in middelgrote en kleine bedrijven. De Accountant, 5, 1, 1993, pp. 313-316. Mal, H.H. van: Ark, ll.C.A. van; Molengraaf, J.C.M. van den: Codenummergebonden logistieke kosten als leidraad voor ontwerper. Bedrijfskundig Vakblad B&id, 5, 6, 1993, pp. 22-26. Mal, H.H. van; Denneman, P.A.Th.; Govers, C.P.M.; Pribac, F.: Kwaliteitsbeheersing in de Ontwerpfunctie. Bedrijfskundig vakblad B&id, 5, 1, 1993, pp. 11-15. Minke, E.E.M.; Kemenade, E.A. van; Tuijl, H.F.J.M. van: ProMES - toepassing van een produktiviteitsverbeteringssysteem uit het bedrijfsleven in het onderwijs. Onderzoek van Onderwijs, 22, 2, 1993, pp. 22-24.


*

Books

Eijnatten, F.M. van: The paradigm that changed the work place. Series: Social science for social action: towards organizational renewal. Van Gorcum, Assen, 1993, pp. 316. Eijnatten, F.M. van: The sociotechnical system design (STSD) paradigm: a full bibliography of 2685 english-language literature references, release FBEL 04T. Van Gorcum, Assen, 1993, floppy diskette for use in IBM-PC-compatible computers.

*

Chapters

Algera, J.A.; Greuter, M.A.M.: Functie-analyse. In: Drenth, P.J.D. et al. (eds.): Nieuw Handboek Arbeids- en Organisatiepsychologie, 2.12. Van Loghum Slaterus, Deventer, 1993, pp. 44.

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Bollen, LA.A.; Schaaf, T.W. van der: How to survive process automation: a case study of integral user participation. In: Smith, M.J.; Salvendy, G. (eds.): Human computer Interaction. Advances in Human Factors/Ergonomics, 19A. Elsevier, Amsterdam, 1993, pp. 121-126. Janssen, P .M.: Motivatie, beloningssystemen en prestatiesturing. In: Batter, C.H. (ed.): Produktiemanagement. Kluwer Bedrijfswetenschappen (Logistiekreeks), Deventer, 1993, pp. 195-238. Kastelein, A.: Leer-aspecten van organisaties. In: Burger, Y.; Demenint, M.I.; Treur, J.H.F. (eds.): Effectief organiseren in de publieke en private sector - tussen centrale beheersing en autonomie. Lemma, Utrecht, 1993, pp. 121-133. Keizer, J.A.; Kempen, P.M.: Veranderingstechnieken en invoeringsproblemen. In: Goar, A.R. van (eds.): PolyLogistiek zakboekje. PBNA, Arnhem, 1993, pp. 706-714. Kuipers, H.; Amelsvoort, P.J.L.M. van: Sociotechniek en werkstresspreventie. In: Gaillard, A.W.K.; Kompier, M.A.J. (eds.): Werkstress en Arbeidsongeschiktheid: Preventie en Interventie. MAKLU (Maarten Kluwer), Antwerpen/Apeldoorn, 1993, pp. 109-130. Monhemius, L.: Hoofdstuk E.2. Kwaliteitzorg. In: Goar, AR. van (ed.): Polylogistiek zakboekje. PBNA, Arnhem, september 1993, pp. 630-654. Vogelaar, A.L.W.; Lei, H. van der; Kuipers, H.: Cohesie in semi-autonome groepen. In: Steensma, H. c.s. (eds.): Groepspsychologie, van sociale bei"nvloeding tot organisatieverandering. DSWO Press, Leiden, 1993, pp. 163-188.

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Proceedings

Berke!, A. van; Janssen, P.M.: De implementatie van ProMES in een golfkartonfabriek; effecten op intra- en intergroepsprocessen. In: Schreinemakers, J.F.; Pol, B.G.F. (eds.): Congresbundel 6e NOBO-Onderzoeksdag, Rotterdam, 10 november 1993. NOBO, Enschede, 1993, pp. 155-161. 101



Brinkman, J.A.; Schaaf, T.W. van der: Analysis and support of fault diagnosis strategies. In: Smith, M.J.; Salvendy, G. (eds.): Human-computer interaction: applications and case studies, Proceedings of the 5th International Conference on Human-Computer Interaction in Orlando, Florida, 1993. Elsevier, Amsterdam, 1993, pp. 115-120. Howard, M.: Improving Risk Analysis Using GDSS: An Experimental Approach. In: Schreinemakers, J.F.; Pol, B.G.F. (eds.): Congresbundel 6e NOBO-Onderzoekdag, Rotterdam, 10 november 1993. NOBO, Enschede, 1993, pp. 303-309. Kastelein A.: Stream analysis, a practical tool for innovators and change agents. In: Batter, C. (ed.): Proceedings 9th International Conference oflSPIM, Eindhoven, 5-8 september 1993. ISPIM, Eindhoven, 1993, pp. 210-220. Keizer, J.A.; Halman, J.I.M.: A learning strategy for product innovation projects. In: Sharton, G. (ed.): Proceedings of the 4th International Symposium of the International Project Management Association, Cairo, 7-10 februari 1993. Management Enigneering Society/International Project Management Association, Cairo, 1993, pp. 317-327. Keizer, J.A.; Halman, J.I.M.: A learning strategy to cultivate projectivity in the 90's. In: Muzzy, W. (eds.): PMI '93 Proceedings of the 24th Annual Seminar/Symposium, San Diego, 17 oktober 1993. Project Management Institute, San Diego, 1993, pp. 27-31. Monhemius, L.: System Analysis of Statistical Proces Control. In: Schreinemakers, J.F.; Pol, B.G.F. (eds.): Congresbundel 6e NOBO-Onderzoeksdag, Rotterdam, 10 november 1993. NOBO, Enschede, pp. 227-232. Mulder, A.M.: SAFER, een veiligheidsmanagement tool voor de staalindustrie. In: Schreinemakers, J.F.; Pol, B.G.F. (eds.): Congresbundel 6e NOBO-Onderzoeksdag, Rotterdam, 10 november 1993. NOBO, Enschede, 1993, pp. 131-140.

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Ron, A.J. de: De transformatie factor, een maat voor het produktieve gedrag van een produktiesysteem. In: Schreinemakers, J.F.; Pol, B.G.F. (eds.): Congresbundel 6e NOBO-Onderzoeksdag, Rotterdam, 10 november 1993. NOBO, Enschede, 1993, pp. 233-239. Ron, A.J. de: Economic measure of manufacturing performance in advanced manufacturing systems. In: Towinen, M. (ed.): Proceedings 12th International Conference on Production Research, Lappeenranta-F inland, 16-20 augustus 1993. Elsevier, Amsterdam, 1993, pp. 1026-1035. Ron, A.J. de: The Transformation Factor: a measure for the productive behaviour of a manufacturing process. In: Artiba, A. (ed.): Proceedings International Conference on Industrial Engineering and Production Management, Mons-Belgie, 2-4 juni 1993. Fucam, Mons, 1993, pp. 111-120. Schaaf, T.W. van der: De rol van menselijk falen in bijna-ongelukken. In: Iddekinge, F.W. van (ed.): Proceedings Klvl/NVvB/NPT symposium Toegepaste Risico-analyse, Delft, 11 februari 1993. Kivi, Den Haag, 1993, pp. 127-134. Schaaf, T.W. van der: Near miss reporting in the chemical process industry. In: Gestel, P.J. van; Roseboom, W. (eds.): Proceedings SRE Symposium Reliability: a competitive edge, part 1, Arnhem, 4-6 oktober 1993. KEMA, Arnhem, 1993, pp. 98-108. Schaaf, T.W. van der: Veiligheidsmanagement = Procesbeheersing. In: Vermeeren, R. et al. (eds.): Lustrum Symposiumbundel Jan Pieter Minckelers Procesbeheersing: regie in de chemische industrie, Eindhoven, 6 mei 1993. Technische Universiteit Eindhoven, Eindhoven, 1993, pp. 24-31. Schaaf, T.W. van der: Veiligheid tijdens de shut-down: een apart onderwerp? In: Boxtel, P. van (ed.): Proceedings I.LR. symposium Management van een doelmatige shut-down, Antwerpen, 7-8 september 1993. I.LR, Amsterdam, 1993, pp. 51-56.

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Schaaf, T.W. van der; Brinkman, J.A.: Interface support of fault diagnosis strategies; a user driven approach. In: Borne, P, et al. (eds.): Proceedings IEEE-SMC International Conference, Le Touquet, Frankrijk, 1993. IEEE-SMC, Lille, 2, 1993, pp. 364-368.

Other Publications

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Mal, H.H. van; Rovers, E.P. (TUE); Ven, W.J. van de; Welij, J.S. van; Zwanenburg, G.D. (Philips Centre for Manufacturing Technology): Process Monitoring and Control. Philips Centre for Manufacturing Technology, Report CTR597-93-0013, Eindhoven, augustus 1993, pp. 69. Mulder, A.M.: EGKS Technisch Rapport 01-01-93/31-06-93: SAFER project. Hoogovens, IJmuiden, 1993, pp. 10.

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Internal Reports

Brinkman, J.A.: Verbalization rate as an index of cognitive load. Report EUT/BDK 58, Technische Universiteit Eindhoven, Eindhoven, 1993, pp. 40. Eijnatten, F.M. van: The sociotechnical systems design (STSD) paradigm: a full bibliography of 2685 english-language literature references, release FBEL 04T. Report EUT/BDK/59, Technische Universiteit Eindhoven, Eindhoven, 1993, pp. 150. Schaaf, T.W. van der (ed.): Trends and Tasks in Control Rooms. Report EUT/BDK/57, Technische Universiteit Eindhoven, Eindhoven, 1993, pp. 30.


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Brinkman, J.A.: Methodological problems when determining verbal protocol accuracy empirically. Le Travail Humain, 57, 2, 1994, pp. 97-109.

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Penev, K.D.; Ron, A.J. de: Development of a dismantling line for refrigerators. Industrial Engineering, 11, 26, 1994, pp. 50-53. Ron, A.J. de: The Transformation Factor: a measure for the productive behaviour of a production system. Journal of Decision Systems, 1994, 2, 3-4, pp. 327-347.

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Aken, J.E. van: De Bedrijfskunde als ontwerpwetenschap - de regulatieve en de reflectieve cyclus. Bedrijfskunde, 66, 1, 1994, pp. 16-26. Aken, J.E. van: Het ontwikkelen van wetenschappelijke kennis voor organisatieprofessionals vanuit spelersperspectief - de rol van ontwerpmodellen en heuristieken. M&O, 48, 4, 1994, pp. 388-404. Eijnatten, F .M. van: Integrale organisatievernieuwing: de rol van sociotechniek bij het innoveren van bedrijven. Bedrijfskunde, 66, 3, 1994, pp. 86-99. Kuipers, H.; Eybergen, R. van: Expertise in de sociotechniek. Gedrag en Organisatie, 7, 6, 1994, pp. 316-331. Tuijl, H.F.J.M. van: ProMES, een methode die kan leiden tot geaccepteerde regelkringen. Gedrag en Organisatie, 7, 6, 1994, pp. 437-451. Vlist, R. van der; Algera, J.A.; Koopman, P.L.; Steensma, H.: Een themanummer over organisatieverandering. Gedrag en Organisatie, 7, 6, 1994, pp. 307-315. Vogelaar, A.; Vries, R. de; Kuipers, H.: Beoordeling van Prestaties en Persoonskenmerken: Halo, 'Leniency' en Overeenstemming. Gedrag en Organisatie, 7, 2, 1994, pp. 192-244.

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Algera, J.A.; Tuijl, H.F.J.M. van; Janssen, P.M.: Prestatiesturing en teamvorming. Gids voor Personeelsmanagement, 73, 6, 1994, pp. 86-89.

105



Coenders, I.; Leermakers, M.A.M.: Mensgericht ontwerpen van produktiesystemen. Arbeidsomstandigheden, 70, 1, 1994, pp. 37-39. Janssen, SJ.A.; Mal, H.H. van; Snoep, R.C.J.: Produktiemedewerkers lossen actief kwaliteitsproblemen op: Samenwerking als basis voor het oplossen van problemen. Bedrijfskundig Vakblad, 6, 6, 1994, pp. 29-33. Keizer, J .A.: Peter Senge: zesde zintuig toch niet gevonden? Bedrijfskundig vakblad B&id, 6, 3, 1994, pp. 7-10. Keizer, J.A.; Vosselman, E.G.J.: De ontwikkeling van bedrijfskundige kennis in het vakgebied Facility Management. Facility Management Magazine, 7, 4, 1994, pp. 57-60. Kempen, P.M.; Keizer, J.A.: Management Audit: kwaliteitszorg of inspectie? TH&MA, tijdschrift voor Hoger Onderwijs en Management, 1, 2, 1994, pp. 25-29. Leermakers, M.A.M.; Bakkers, F.T.P.G.: Raamwerk voor het opstellen van calamiteiten procedures. Doelmatige Bedrijfsvoering, 6, 9, 1994, pp. 7-11. Mal, H.H. van; Goutier, M.E.: KPS-systeem maakt verband tussen kwaliteit en produktiviteit zichtbaar: Gericht werken aan kwaliteitsverbeteringen. Bedrijfskundig Vakblad, 5, 6, september 1994, pp. 20-24. Peters, A.H.M.H.; Quick Scan inventariseert risico's bij DAF VGW-breed. Maandblad voor Arbeidsomstandigheden, 70, 3, 1994, pp. 131-133. Schaaf, T. W. van der: Veiligheidsmanagement op basis van near-miss rapportage. Nieuwsbrief Stichting Industrial Loss Prevention, 4, 1, 1994, pp. 5-6. Books and Chapters in Books

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Books

Aken, J.E. van: Strategievorming en Organisatiestructurering - organisatiekunde vanuit ontwerpperspectief. Kluwer Bedrijfswetenschappen, Deventer, 1994, pp. 333.

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Chapters

Amelsvoort, P. van; Kuipers, H.: Normering van Arbeidstijd. In: Lange, W.L. de; Huiskamp, R. (eds.): Tijd, Management en Arbeid. University Press, Tilburg, 1994, pp. 15-39. Eijnatten, F.M. van; Hoevenaars, A.M.: Een ontwerptechniek voor het stroomsgewijs organiseren van de produktiestructuur. In: Hertog, J.F. den (ed.): Cases uit het TAO-programma. MERIT, Maastricht, 1994, pp. 19-23. Eijnatten, F .M. van: Integrale organisatievernieuwing: de rol van sociotechniek bij het innoveren van bedrijven. In: Eijnatten, F.M. van (ed.): Presentatie Stichting Sociotechniek Nederland (SSTN). Stichting Sociotechniek Nederland, Nijmegen, 1994, pp. 7-14. Eijnatten, F.M. van; Hoevenaars, A.M.: Parallellisatie van produktiestructuren in de continue stroom productie. In: Hertog, J.F. den (ed.): Cases uit het TAO-programma. MERIT, Maastricht, 1994, pp. 13-17. Hoevenaars, A.M.; Eijnatten, F.M. van: Een ontwerptechniek voor het stroomsgewijs organiseren van de produktiestructuur. In: Hertog, J.F. den; Ramondt J.J. (eds.): Competentie vernieuwers: een proeve van het TAOprogramma. MERIT, Maastricht, 1994, pp. 19-23. Hoevenaars, A.M.; Eijnatten, F.M. van: Parallellisatie van produktiestructuren in een continue stroom produktie. In: Hertog, J.F. den; Ramondt J.J. (eds.): Competentie vernieuwers: een proeve van het TAOprogramma. MERIT, Maastricht, 1994, pp. 13-17. Kastelein, A.: SAM, a tool for organizational development and change. In: Platts, K.W.; Gregory, M.J.; Neely, A.D. (eds.): Operations Strategy and Performance. Cambridge University Press, Cambridge, 1994, pp. 195-201. Kragt, H.: Goede 'user-interfaces' een vanzelfsprekendheid?; een pleidooi voor mens-gericht ontwerpen. In: Koudijzer, J. (ed.): User-interfaces; een beschouwing door gebruikers. ASI-rapport Werkgroep 'Industriele Automatisering'. CIM Centrum TU Delft, Delft, 1994, pp. 28-38.

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Kuipers, H.: Sociotechniek in de gezondheidszorg ?. In: Hoorn, J.W. et al. (eds.): Ontwerpen en veranderen van Zorgprocessen. De Tijdstroom, Utrecht, 1994, pp. 154-165. Mal, H.H. van: Lay-out. In: Dierdonck, R. van (ed.): Handboek Management voor Ingenieurs, Aflevering 11, hoofdstuk 3.2.5. Kluwer Bedrijfswetenschappen, Deventer, 1994, pp. 1-19. Tuijl, H.F.J.M. van; Pritchard, ll.D.: Aandacht voor produktiviteit - een methode en twee voorbeelden. In: Hoom W.J. et al. (eds.): Ontwerpen en veranderen van zorgprocessen. De Tijdstroom, Utrecht, 1994, pp. 105-130. '

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Proceedings

Aken, J.E. van: Algoritmische en Heuristische Uitspraken binnen de Bedrijfswetenschappen. In: Vanlommel, E. (ed.): Proceedings tweede NVAM-congres, Antwerpen, 4 februari 1994. Universitair Centrum Antwerpen, Antwerpen, 1994, pp. 13. Keizer, J.A.; Post, G.J.J.: A metaphoric gap as a catalyst in organizational change. In: Oswick, C.; Grant, D. (eds.): Proceedings of the metaphors in organizational theory and behaviour conference, Landen, 28-30 juli 1994. King's College London, London, 1994, pp. 48-50. Keizer, J.A.; Vosselman, E.G.J.: Facility Management on the move, redesign of control systems for facility management from an organizational economic perspective: some theoretical and empirical findings. In: Alexander, K. (ed.): Proceedings of the Euro FMIIFMA Conference Facility Management: European Opportunities, Brussel, 1994. Euro FM/JFMA, Brussel, 1994, pp. 272-285. Penev, K.D.: Methodological Design of Robotic Welding Cells. In: Hubka, V. (ed.): Preprint International Conference on Engineering Design, Praag, 1995. Hevrista, Praag, 1994, pp. 1.3-1.5. Ron, A.J. de; Penev, K.D.: Systematic Design of a dismantling line for refrigerators. In: Hubka, V. (ed.): Preprint International Conference on Engineering Design, Praag, 1995. Hevrista, Praag, 1994, pp. 4.6-4.13.

108



Schaaf, T.W. van der: De (menselijke) relaties tussen onderhoud en veiligheid. In: Donk, G. v.d. (ed.): Proceedings IMF congres 'Veiligheid bij Onderhoud', Antwerpen, 1994. IMF, Eindhoven, 1994, pp. 41-59. Schaaf, T.W. van der: Een bedrijfskundige invulling van de nieuwe A&O-kunde discipline. Verslag Arbeidsomstandigheden Congres 94, Amsterdam, 1994. EvC, Haarlem, 1994, pp. 1. Schaaf, T.W. van der: Near Miss Reporting in the Chemical Process Industry: an overview. In: Brookhuis, K.A.; Weikert, C.; Waard, D. de (eds.): Ergonomics and safety in the workplace. Proceedings of the Europe Chapter of the Human Factors and Ergonomics Society annual meeting in Antwerp, 1992. Traffic Research Centre, University of Groningen, Groningen, 1994, pp. 57-63. Vuuren, W. van: Veiligheidsincidenten en organisatorische oorzaken. In: Heijden, H. van der; Reekum, R. van; Verrijdt, J.; Leede, J. de (eds.): Proceedings Derde landelijke AIO/NOBO Onderzoeksdag, Amersfoort, 1994. NOBO, Enschede, 1994, pp. 101-107. Vuuren, W. van: Veiligheidsbeleid op basis van bijna-ongevalsanalyse. In: Kuijer, P.P.F.M.; Leertouwer, I.H.; Louwen, M.; Starink P.W.M. (eds.): NVvE symposium 'Afstuderen en Ergonomisch Werk', Amsterdam, 1994. NVvE, Amsterdam, 1994, pp. 51-54.

Other Publications External Reports (Max. 10) Simonse, L.W.L.; Fruytier, B.: De wereld is je werk, en je werk is de wereld. Verslag van een mini-casestudy bij Koninklijke Shell. IVA, HRM rapport nr.17, Tilburg, 1994, pp 34.

Internal Reports Eijnatten, F.M. van; Eggerrnont, S.J.C.; Goffau, C.T.A. de; Mankoe, I.: Het socio-technisch ontwerp paradigma van organisaties: een bibliografie van 1145 Nederlandstalige literatuurreferenties. Report EUT/BDK/63, Technische Universiteit Eindhoven, Eindhoven, 1994, pp. 102.

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Eijnatten, F.M. van; Eggermont, S.J.C.; Goffau, C.T.A. de; Mankoe, I.: The sociotechnical systems design (STSD) paradigm: a full bibliography of 3082 English-language literature references. Report EUT/BDK/64, Technische Universiteit Eindhoven, Eindhoven, 1994, pp. 239. Mal, H.H. van: Organisatievorm op basis van Groepentechnologie. Report EUT/BDK/60, Technische Universiteit Eindhoven, Eindhoven, 1994, pp. 22.


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Ron, A.J. de; Penev, K.D.: Disassembly and recycling of electronic consumer products: an overview. Technovation, 15, 5, 1995, pp. 363-374.

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Algera, J.A.: Prestatiegerichtheid en beloning. Gedrag en Organisatie, 8, 6, 1995, pp. 387-398. Algera, J.A.; Thierry, H.: Theorie en praktijk van belonen, generate en specifieke effecten? Gedrag en Organisatie, 8, 6, 1995, pp. 345-348. Eijnatten, F.M. van; Zwaan, A.H. van der: Werk en loopbaan van Ulbo de Sitter. Bedrijfskunde, 67, 3, 1995, pp. 87-92. Kleingeld, P.A.M.: Ontwerp en implementatie van een prestatiesturingssysteem: participatie en productiviteitsverbetering. Bedrijfskunde, 67, 2, 1995, pp. 63-70. Tuijl, H.F.J.M. van; Kleingeld, P.A.M.; Algera, J.A.: Prestatiemeting en beloning: contextafhankelijk ontwerpen. Gedrag en Organisatie, 8, 6, 1995, pp. 419-438. Verzellenberg, L.N.J.: Structurering van investeringsbeslissingen in ziekenhuizen - een toepassing op medische apparatuur. Acta Hospitalia, 35, 1, 1995, pp. 5-20.

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Weggeman, M.: Een 'fuzzy structure' voor kennisintensieve organisaties. Filosofie in Bedrijf, 18, 1995, pp. 35-41. Weggeman, M.; Boekhoff, T.: Kenniswerkers en kennismanagement. Holland Management Review, 42, 1995, pp. 80-89.

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Broek, R.H.A.M. van den; Mal, H.H. van: Klantgericht wetenschappelijk ontwerpen: een contradictio in terminis of een gezonde combinatie? De Constructeur, 34, 4, april 1995, pp. 46-51. Klijn, C.P.A; Kroep, L.H.; Mal, H.H. van: Het beheersen van engineeringactiviteiten in een multi-project situatie. Bedrijfskundig Vakblad, 7, 6, oktober 1995, pp. 19-25. Jansen, M.; Lambert, A.J.D.: Milieu behoort tot Total Quality Management. De Ingenieur, 16, 11, 1995, pp. 33-35. Musters, A.P.A.: Calculation of the Rebound-Effect. De Energieconsulent, 3 juli 1995, pp. 4-8. Musters, A.P.A.: The Rebound-Effect: An Introduction. De Energieconsulent, 2 mei 1995, pp. 7-13. Nelstein, C.N.; Verweij, M.J.: Goed uitgerust, maar ingeslapen?. Personeelsbeleid, 31, 3, 1995, pp. 65-68. Ron, A.J. de: Terugwinactiviteiten voor afgedankte goederen. Doelmatige Bedrijfsvoering, 7, 10, december 1995, pp. 8-12. Schaaf, T. W. van der: Near Miss Reporting in the Chemical Process Industry: an overview. Elsevier Science: Micro Electronics Reliability, 35, 9-10, 1995, pp. 1233-1244. Stoop, M.L.M.: Het toerekenen van zuiveringslasten in technische produktiesystemen. Bedrijfskundig Vakblad, 7, 3, 1995, p. 16~20.

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Tonshoff, H.K.; Rotzoll, M.A.; Verweij, M.J.; Schroder, A.: Benchmarking von Fertigungsstrukturen. Zeitschrift fur wirtschaftlichen Fabriksbetrieb, 90, 11, 1995, pp. 548-550. Verweij, M.J.: Het verbeteren van de produktie-organisatie door middel van benchmarking. Bedrijfskundig vakblad B&id, 7, 5, 1995, pp. 18-22. Vollmar, T.; Bij, J.D. van der; Matser, J.: NEN-ISO in de praktijk - onderzoek naar kwaliteit in de orthopedagogische dagcentra. Fiad Forum, 8, 3, 1995, pp. 26-29. Weggeman, M.: Collectieve ambitie ontwikkeling. Opleiding & Ontwikkeling, 4, 4, 1995, pp. 46-47. Weggeman, M.: Missie vergroot affectieve binding met de organisatie. Th&ma, Tijdschrift voor Hoger Onderwijs en Management, 2, 5, 1995, pp. 13-19. Books and Chapters in Books

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Books

Weggeman, M.; Grinwis, P.; Metze, M.: Directeur en organisatieadviseur. Nederlands Centrum voor Directeuren, Badhoevedorp, 1995, pp. 82.

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Chapters

Algera, J.A.; Hurk, A.M.C.M. van den: Testing the feasibility of ProMES before implementation: a case study in the Dutch steel industry. In: Pritchard, R.D. (ed.): Productivity measurement and improvement, organizational case studies. Praeger, New York, 1995, pp. 265-273. Eijnatten, F.M. van; Sitter, L.U. de: Moderne sociotechniek in Nederland: de benadering van integrale organisatievemieuwing. In: Huijgen, F.; Pot, F.D.(eds.): Verklaren en ontwerpen van produktieprocessen: het debat over arbeidsprocesbenadering en sociotechniek. SISWO/ Instituut voor Maatschappijwetenschappen, Amsterdam, 1995, pp. 21-60. Eijnatten, F.M. van; Zwaan, A.H. van der: Werk en loopbaan van Ulbo de Sitter. In: Eijnatten, F.M. van (ed.): Als het maar stroomt! Ulbo de Sitter: laveren tussen simpel en complex. Van Gorcum/Stichting Sociotechniek Nederland, Assen, 1995, pp. 11-20.

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Janssen, P.M.; Berkel, A. van; Stolk, J.: ProMES as part of a new management strategy. In: Pritchard, R..D. (ed.): Productivity measurement and improvement, organizational case studies. Praeger, New York, 1995, pp. 43-61. Keizer, J.A.; Post, G.J.J.: The metaphoric gap as a catalyst of change. In: Oswick, C.; Grant, D. (eds.): Metaphor in Organisation Development; Pitman, London, 1995, pp. 90-105. Kleingeld, P.A.M.; Tuijl, H.F.J.M. van: Individual and group productivity enhancement. In: Pritchard, RD. (eds.): Productivity measurement and improvement, organizational case studies. Praeger, New York, 1995, pp. 140-169. Kragt, H.; Cullen, R..; Avort, P. van der; Schaaf, T.W. van der: De afstemming tussen mens en computer. In: Dietz, J.L.G.; Maas, R; Nielen, G.C.; Nielen, S.; Oorschot, J.M. (eds.): Handboek Informatica. Samsom, Alphen aan den R.ijn, 1995, pp. 1-27. Kragt, H.: Introduction to enhancing industrial performance. In: Kragt, H. (ed.): Enhancing Industrial Performance; experiences of integrating the human factor. Taylor & Francis, Londen, 1995, pp. 1-22. Kuipers, H.; Vogelaar, A.: Leidinggeven aan Teams. In: Vlist, R. van der (ed.): Handboek Leiderschap in Arbeidsorganisaties. OU/LEMMA, Heerlen, 1995, pp. 131-155. Kuipers, H.; Vogelaar, A.: Leidinggeven aan teams. In: Karnpermann, A. (ed.): Leiderschap in Arbeidsorganisaties, Werkboek. OU/LEMMA, Heerlen, 1995, pp. 64-75. Lambert, A.J.D.: Flexibele Methode zur Bestimmung des Energiebedarfs in Produktionsketten. In: VDI Geselschaft Energietechnik (ed.): VDI-Berichte nr. 1218. VDI Verlag, Diisseldorf, 1995, pp. 33-43. Lambert, A.J.D.: Massa- en energiestromen. In: Hekman, H. (ed.): Handboek Arbeids- en Milieuveiligheid. Kluwer Bedrijfswetenschappen, Deventer, sectie 2.7.1., aflevering 15, 1995, pp. 1-20.

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Mal, H.H. van: Ratio's in de produktie. In: Klaassen, A.; Torremans, H.M.P.; Witteloostuijn, A. van (eds.): Handboek Management Ratio's, aflevering 5, A.2. 7.1. Kluwer Bedrijfswetenschappen, Deventer, 1995, pp. 1-20. Monhemius, L.: Quality Function Deployment. In: Hilverdink, R. et al. (eds.): Praktijk Handboek Kwaliteit. WEKA, Amsterdam, pp. 563.00_1 - 563.00_10. Monhemius, L.: Statistische procesbeheersing. In: Hilverdink, R., et al (eds.): Praktijk Handboek Kwaliteit, WEKA, Amsterdam, 1995, pp. 540.00_1 - 540.15_18. Monhemius, L.: Total Quality Management en EFQM. In: Hilverdink, R., et al (eds.): Praktijkhandboek Kwaliteit. WEKA, Amsterdam, 1995, pp. 480.00_1 - 480.23_5. Ridderbos, A.; Algera, J.A.; Kragt, H.: Een arbeidsproefbenadering (work sample approach) voor selectie van procesoperators in een modeme technologische industrie. In: Dochy, F.J.R.C.; Rijke, T.R. de (eds.): Assessment centers, nieuwe toepassingen in opleiding, onderwijs en HRM. Lemma, Utrecht, 1995, pp. 93-108.

*

Proceedings

Aken, J.E. van: Wetenschappelijke ontwerpkennis voor bedrijfskunde-professionals. In: Looise, J.C.; Klijnstra, A.M.; Pol, B.G.F. (eds.): Congresbundel 7e NOBO-onderzoeksdag, Groningen, 22 november 1995. NOBO, Enschede, 1995, pp. 41-47. Berke!, A. van; Janssen, P.M.; Martin, H.; Tuijl, H.F.J.M. van: Managing the performance of maintenance personnel. In: Martin, H. (ed.): New developments in maintenance, Conference proceedings IFRIM workshop, Eindhoven 1994. Moret, Ernst & Young, Utrecht, 1995, pp. 291-310. Hoeff, H.W.S. van den; Schaaf, T.W. van der: Risk management in hospitals. In: Stassen, H.G.; Wieringa, P.A. (eds.): Proceedings XIV European Annual Conference on Human Decision Making and Manual Control, Delft, 14-16 juni 1995. Delft University of Technology, Delft, 1995, pp. 231-241.

114



Janssen, S.J.A.; Mal, H.H. van: Solving quality problems in processes by improvement teams usings productivity indicators. In: Bennet, D.; Steward, F. (eds.): Proceedings of the European Conference on Management and Technology: Technological Innovation and Global Challenges, Aston Business School, Birmingham, 5-7 juli. Quom Litho, Leicestershire, UK, 1995, pp. 797-805. Kusters, K.J.; Eijnatten, F.M. van; Ooijen, H.P.G. van: Business Process Re-design, richtingen voor nieuw onderzoek. In: Looise, J.C.; Klijstra, A.M.; Pol, B.G.F. (eds.): Congresbundel 7e NOBO-Onderzoeksdag, Groningen, 22 november 1995. NOBO, Enschede, 1995, pp. 13-20. Loeffen, J .M.J.: Het ondersteunen van gegevensuitwisseling in gestroomlijnde organisaties. Structuur en proces: miskend spanningsveld zevende NOBO onderzoeksdag, Groningen, 1995. In: Looise, J.C.; Klijnstra, A.M.; Pol, B.G.F. (eds.): Congresbundel 7e NOBO-Onderzoeksdag, Groningen, 22 novemer 1995. NOBO, Enschede, 1995, pp. 21-30. Masson, M.: Automatic prevention of routine errors in the Rouse fault-tracking task. In: Stassen, H.G.; Wieringa, P.A. (eds.): Proceedings XIV European Annual Conference on Human Decision Making an Manual Control, Delft, 1995. Delft University of Technology, Delft, 1995, pp. 611-629. Masson, M: Prevention of routine errors through a computerized adaptive assistance system. In: Sheridan, T. (ed.): Proceedings IFAC-MMC '95 Conference, Cambridge, USA, 1995. IF AC, Cambridge, 1995, pp. 85-90. Mulder, A.M.; Schaaf, T.W. van der: Near Misses as accident precursors. In: Stassen, H.G.; Wieringa, P.A. (eds.): Proceedings XIV European Annual Conference on Human Decision Making and Manual Control. Delft University of Technology, Delft, 1995, pp. 311-319. Musters, A.P.A.: Quantification of the Rebound-Effect with Markal-Macro. In: Kram, T. (ed.): Energy Options for Sustainable Development. International Energy Agency. Energy Technology Systems Analysis Programme, Annex V 3rd Workshop, Petten, 1994. Netherlands Energy Research Foundation, Petten, 1994, pp. 40.

115


Eindhoven University of Technology Work and Organisation Prof.ctr. P.M. Bagchus

Penev, K.D.; Ron, A.J. de: Determination of the disassembly strategy for recycling of discarded electronic goods. In: Bhuda, R.; Ghassem, A.; Shpirpoot, M.; Weinrach, J. (eds.): Proceedings of the Third International Congress on Environmentally Conscious Design and Manufacturing, March 12-15 1995, Las Cruces, New Mexico, USA. ECM Press, Albuquerque (USA), 1995, pp. 413-426. Penev, K.D.; Ron, A.J. de: Reuse of discarded goods: a new challenge for the discrete production. In: Buljajev, V. (ed.): Proceedings of ADP 1995, Sofia, Bulgaria. Heurista, Praag, 1995, pp. 226-238. Post, G.J.J.; Weggeman, M.C.D.P.: Kennismanagement in kennisintensieve organisaties. In: Looise, J.C.; Klijnstra, A.M.; Pol, B.G.F. (eds.): Congresbundel 7e NOBO-Onderzoeksdag, Groningen, 22 november 1995. NOBO, Enschede, 1995, pp. 223-231. Post, G.J.J.; Schie-Theekamp, A.E. van: Kennismanagement in professionele dienstverlening. In: Janszen, F.H.A. (ed.): Proceedings NVAM-congres 'Technologie, innovatie en diensten', Rotterdam, 1995. NV AM, Rotterdam, I 995, pp. I 2 (pagina' s in bundel ongenummerd). Ron, A.J. de: A methodology to (re )design production systems. In: Artiba, A. (ed.): Proceedings Int. Conference on Industrial Engineering and Production Management, Marrakech, Marokko, 1995. Fucam, Mons, 1995, pp. 308-317. Ron, A.J. de; Penev, K.D.: Computer integrated recovery of discarded goods - a future extension of CIM. In: Pereisa Da Costa, R. (ed.): Proceedings of ASI 95, Lissabon, Portugal. Alfamicro, Cascais (Portugal), 1995, pp. 1-8. Ron, A.J. de; Penev, K.D.: Systematic Design of a dismantling basic for refrigerators. Jn: Hubka, V. (ed.): Proceedings of ICED, Praag, 1995. Heurista, Praag, I 995, p. I 054-1060. Schaaf, T. W. van der: Human recovery of errors in man-machine systems. In: Sheridan, T. (ed.): Proceedings 6th IF AC Symposium on Man-machine systems, Cambridge, USA, juni 1995. IFAC, USA, 1995, pp. 91-96.

116



Schaaf, T.W. van der: Incident Reporting and analysis in Maintenance: an application of safety management tools. In: Martin, H. (eds.): New Developments in Maintenance, Conference proceedings IFRIM workshop, Eindhoven, 1994. Moret, Ernst & Young, Utrecht, 1995, pp. 31-41. Schaaf, T.W. van der: PRISMA: a risk management tool based on incident analysis. In: Looise, J.C.; Klijnstra, A.M.; Pol, B.G.F. (eds.): Congresbundel 7e NOBO-onderzoeksdag, Groningen, 22 november 1995. NOBO, Enschede, 1995, pp. 213-222. Schaaf, T.W. van der: PRIS MA-Safety. In: Stassen, H.G.; Wieringa, P.A. (eds.): Proceedings XIV European Annual Conference on Human Decision Making and Manual Control, Delft, 14-16 juni 1995. Delft University of Technology, Delft, 1995, pp. 211-220. Verweij, M.J.; Rotzoll, M.A.; Millier, A.: Design of Small Batch Manufacturing: basic type modelling. In: Koren, Y (ed.): 27th CIRP International Seminar on Manufacturing Systems, Ann Arbor, 1995. University of Michigan, Michigan, 1995, pp. 337-345. Vuuren, W. van Modelling organisational factors in complex technical systems. In: Stassen, H.G.; Wieringa, P.A. (eds.): Proceedings of the XIV Europeal Annual conference on Human Decision Making and Manual Control, Delft, 14-16 juni 1995. Delft University of Technology, Delft, 1995, pp. 321-328. Vuuren, W. van; Schaaf, T.W. van der: Modelling organisational factors of human reliability in complex man-machine systems. In: Sheridan, T. (ed.): Proceedings of the 6th IFAC/IFIP/IFORS/IEA symposium on analysis, design and evaluation of man-machine systems, Cambridge, USA, juni 1995. IF AC, Cambridge, 1995, pp. 323-328. Wiers, V.C.S.: Cognitive Technology in Production Scheduling. In: Cox, K.; Marsh, J.; Anderson, B. (eds.): Proceedings of the First International Conference on Cognitive Technology, City University of Hong Kong, Hong Kong, 24-27 augustus 1995. Department of Computer Science, City University of Hong Kong, Hong Kong, 1995, pp. 131-140. Wiers, V.C.S.: Decision Support for Human Decision Making in Production Scheduling. In: Stasen, H.G.; Wieringa, P.A. (eds.): Proceedings of the XIV European Annual Conference on Human Decision Making and Manual Control, Delft, 14-16 juni 1995. Delft University of Technology, Delft, 1995, pp. 2_2_1 - 2_2_11.

117



Wiers, V.C.S.: Human Computer Interaction in Production Scheduling. In: Besse, L.J. (ed.): Proceedings of the European Conference and Workshop on Human Factors and Ergonomics in Advanced Manufacturing Technology (AMT), Louvain-la Neuve, 8-9 juni 1995. ECAME'95, Louvain-la-Neuve, 1995, pp. 195-214. Wulff, R.E.: Structurering van het algemene ziekenhuis. In: Janszen, F.H.A. et al. (eds.): Proceedings NVAM-congres 'Technologie, innovatie en diensten', Rotterdam, 1995. NVAM, Rotterdam, 1995, pp. 12 (pagina's in bundel ongenummerd).

Other Publications

*


Bosch, H.; Janssen, P.M.: ProMES bij Peek & Cloppenburg, onderzoek naar de toepasbaarheid van ProMES bij Peek & Cloppenburg Nederland. Eindhoven, mei 1995, pp. 33. Hartmann, R.; Wieringen, J.B.M. van; Mal, H.H. van: Het toetsen van een prestatiemodel voor wegen. Rapport voor de Dienst Weg- en Waterbouwkunde, Directoraat-Generaal Rijkswaterstaat, Delft, 3 november 1995. pp. 54. Musters, A.P.A.: The Energy-Economy-Environment Interaction and the Rebound-Effect. ECN-1--94-053. Netherlands Energy Research Foundation. Petten, 1995, pp. 114.

*

Internal Reports

Bij, J.D. van der; Keizer, J.A.: Thematiek en Methodologie in de organisatiekunde. Report EUT/BDK/67, Technische Universiteit Eindhoven, Eindhoven, 1995, pp. 11. Lambert, A.J.D.: De betekenis van hergebruik gezien vanuit de Stofstromenproblematiek. Report EUT/BDK/72, Technische Universiteit Eindhoven, Eindhoven, 1995, pp. 34. Verweij, M.J.: Describing, analysing and designing with the Production Description Language. Report EUT/BDK/74, Technische Universiteit Eindhoven, Eindhoven, 1995, pp. 66. Verweij, M.J.: Diagnosing the production organisation of SME's. Report EUT/BDK/75, Technische Universiteit Eindhoven, Eindhoven, 1995, pp. 73.

118



1996 (until August 3 I) Journal Articles

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Bohnen, H.G.M.; Leermakers, M.A.M.; Venemans, P.J.: Sampling behavior in a four instrument monitoring task: effects of signal bandwidth and number of events per signal. IEEE Transactions on Systems, Man and Cybernetics-Part A: Systems and Humans, 26, 4, 1996, pp. 413-422. Richardson, R.; Kuipers, H.; en Soeters, J.L.: Evaluation of Organizational change in the Dutch Armed Forces. Evaluation, 2, 1, 1996, pp. 7-22. Smallenburg, K.; Halman, J.M.; Mal, H.H. van, Towards re-use of knowledge in the concept stage of product development. International Journal of Technology Management, Special Issue, 11, 3/4, 1996, pp. 343-353. Wiers, V.C.S.: A Quantitative Field Study of the Decision Behavior of four Shop Floor Schedulers. International Journal of Production Planning and Control, 7, 4, 1996, pp. 383-392. Wortmann, J.C.; Euwe, M.J.; Taal, M.; Wiers, V.C.S.: A Review of Capacity Planning Techniques within Standard Software Packages. International Journal of Production Planning and Control, 7, 2, 1996, pp. 117-128.

*


Aken, J.E. van: Methodologische vraagstukken bij het ontwerpen van Bedrijfskundige systemen: het paradigma van het sociaal-realisme. Bedrijfskunde, 68, 2, 1996, pp. 14-22. Driehuis, M.: Feedback in organisatie-advieswerk. M&O Quarterly, 1, 1, 1996, pp. 90. Heijden, D. van der; Kusters, R.; Mee], A. van; Seeder, R.: Invulling van workflow management functionaliteit. Tijdschrift voor Inkoop en Logistiek, 12, 5, 1996, pp. 43-48. Kusters, R.J.: Workflow management en business process re-engineering. Nieuwsbrief BIKmag/Bestuurlijke informatiekunde, 4, 6, 1996, pp. 4-8.

119



Verwey, M.J.; Wulff, R.E.: Het ontwikkelen van kennis voor de praktijk Bedrijfskunde 68, 2, 1996, pp. 47-53.

*


Baal, B. van; Bulder, B.; Verwey, M.J.: Het toetsen van de technologie-strategie met behulp van de matrix-methode. Bedrijfskundig Vakblad, 8, 1, 1996, pp. 36-40. Deltrap, J.; Verweij, M.J.: Flexibilisering door stroomlijning, Benchmarking produktie bevestigt goede resultaten. M.B. Produktietechniek, 62, 4, 1996, pp. 124-128. Engberink, J.M.; Keizer, J.A.: Re-engineering in de gezondheidszorg. Facility Management Magazine, 9, 1, 1996, pp. 21-27. Heijden, D. van der; Seedre, R.; Mee!, A. van; Kusters, R.: Besturing van werkorderstromen in gegevensverwerkende organisaties. Bedrijfskundig vakblad, 8, 3, 1996, pp. 10-16. Keizer, J.A.; Vosselman, E.G.J.: Advies en begeleiding bij taken controller bij invoering interne contracteersystemen. TAC, 11, 1/2, 1996, pp. 38-41. Kusters, R.J.: Logistiek in de administratie. Bedrijfskundig vakblad, 8, 4, 1996, pp. 14-18. Oerle, N. van; Mal, H.H. van: Gestructureerd verbeteren en beheersen van processen met SPC l en SPC2. Bedrijfskundig Vakblad, 8, 2, 1996, pp. 7-12 Walburg, J.A.: Leverancier wordt partner. Cathern, 10, 6, 1996, pp. 4-6. Weggeman, M.C.D.P.: Kennismanagement, de modus operandi voor een lerende organisatie. Opleiding en Ontwikkeling, 5, 4, 1996, pp. 15-22. Weggeman, M.C.D.P.: Van Kwaliteitsmanagement naar Managementkwaliteit. Ngi Magazine, 11, 2, 1996, pp. 12.

120



Wieringa, P.A.; Kragt, H.: Hoeveel automatisering kan een operator aan? De Ingenieur, l 08, 4, maart 1996, pp. 28-31. Wieringa, P.A.; Kragt, H.: Operator onbegrepen schakel in het proces PT/Procestechniek, 51, maart, 1996, pp. 42-44.


*

Books

Simonse, · Scholtes, G.; Amelsvoort, P. van: Loont het? Beoordelen en belonen van zelfsturende teams. ST-Groep, Vlijmen, 1996, pp. 130.

*

Chapters

Bagchus, P.M.: Sociotechnisch analyseren en herontwerpen van taken met behulp van deWeba In: Eijnatten, F.M. van (ed.): Sociotechnisch ontwerpen. Lemma, Utrecht, 1996, pp. 150-156. Bagchus, P.M.; Eijnatten, F.M. van: De stand van de sociotechniek nader bekeken. In: Eijnatten, F.M. van (ed.): Sociotechnisch ontwerpen. Lemma, Utrecht, 1996, pp. 58-61. Eijnatten, F.M. van: Heeft de Sociotechniek toekomst? In: Eijnatten, F.M. van (ed.): Sociotechnisch ontwerpen. Lemma, Utrecht, 1996, pp. 299-305. Eijnatten, F.M. van: Een rondetafelgesprek over de vergelijking tussen sociotechniek en lean production. In: Eijnatten, F.M. van (ed.): Sociotechnisch ontwerpen. Lemma, Utrecht, 1996, pp. 252-259. Eijnatten, F.M. van; Bagchus, P.M.: Inleiding. In: Eijnatten, F.M. van (ed.): Sociotechnisch ontwerpen. Lemma, Utrecht, 1996, pp. 16-21. Eijnatten, F.M. van; Bagchus, P.M.: Mogelijke cursusopzetten, alternatieve verroosteringen. In: Eijnatten, F .M. van (ed.): Sociotechnisch ontwerpen. Lemma, Utrecht, 1996, pp. 22-31.

121



Eijnatten, F.M. van; Kuipers, H.; Hertog J.F. den: De toekomst van de sociotechniek. In: Eijnatten, F.M. van (ed.): Sociotechnisch ontwerpen. Lemma, Utrecht, 1996. pp. 288-297. Eijnatten, F.M. van; Kusters, R.J.; Ooijen H.P.G. van: Sociotechniek en business process redesign (BPR). In: Eijnatten, F.M. van (ed.): Sociotechnisch ontwerpen. Lemma, Utrecht, 1996, pp. 260-274. Eijnatten, F.M. van; Simonse, L.W.L.: Themagestuurd observeren van zelfsturende teams. In: Eijnatten, F.M. van (ed.): Sociotechnisch ontwerpen. Lemma, Utrecht, 1996, pp. 130-133. Kuipers, H.; Eijnatten F.M. van: Modeme sociotechniek: een stand van zaken. In: Eijnatten, F.M. van (ed.): Sociotechnisch ontwerpen. Lemma, Utrecht, 1996. pp. 32-55. Loeffen J.M.J.: Het integreren van organisatie en informatie: op weg naar business process redesign. In: Eijnatten, F.M. van (ed.): Sociotechnisch ontwerpen. Lemma, Utrecht, 1996, pp. 276-286. Monhemius, L.: Zeven Managementtechnieken. In: Hilverdink, R. c.s. (eds.): Praktijkhandboek Kwaliteit. WEKA, Amsterdam, 1996, pp. 550.00-1-550.70-7. Monhemius, L.: Beheersing van het meetproces. In: Hilverdink, R. c.s. (eds.): Praktijkhandhoek Kwaliteit. WEKA, Amsterdam, 1996, pp. 570.00-1-570.40-4. Moraal. J.: Aging and Work. In: Brookhuis, K.; Weikert, C.; Moraal, J.; Waard, D. de (eds.): Aging and Human Factors. University of Groningen, Traffic Research Centre, Groningen, 1996, pp. 7-18. Scholtes, G.H.; Simonse, L.W.L.: Belonen in perspectief van organisatievemieuwing. In: Eijnatten, F.M. van (ed.): Sociotechnisch ontwerpen. Lemma, Utrecht, 1996, pp. 116-128.

122



Simonse, L.W.L.: Simulatie teamplanning. In: Eijnatten, F.M. van (ed.): Sociotechnisch ontwerpen. Lemma, Utrecht, 1996, pp. 226-235. Simonse, L.W.L.; Eijnatten, F.M. van: Organisatievemieuwing in productcreatie. In: Eijnatten, F.M. van (ed.): Sociotechnisch ontwerpen. Lemma, Utrecht, 1996, pp. 202-225. Tuijl, H.F.J.M. van: Kritische succesfactoren bij het ontwikkelen van een ProMES-systeem. In: Fisscher, O.A.M.; Vinke, R. (eds.): Handboek HRM in de Praktijk, Aflevering 3. Kluwer Bedrijfswetenschappen, Deventer, 1996, pp. 1-27. Walburg, J.A.: Het EFQM-model van Jellinek. In: Caspari, A.F. et al. (eds.): Handboek Kwaliteit van zorg. De tijdstroom, Utrecht, 1996, pp. C3.2.l-C3.2.28. Weggeman, M.: Leidinggeven aan technische professionals. In: Vermeulen, A. et al. (eds.): Handboek Industriele Automatisering. Vol 19, Kluwer Bedrijfswetenschappen, Deventer, 1996, pp. III.4 1 - III.4 10. Weggeman, M.; Geurts, J.: Collectieve ambitieontwikkeling in non-profit- en overheidsorganisaties. In: Dijck, J.J.J. van (ed.): Leiderschap bij grote veranderingen. Tilburg University Press, Tilburg, 1996, pp. 177-192.

*

Proceedings

Schaaf, T.W. van der: Frese, M.; Heimbeck, D.: Human Recovery and Error Management. In: Wieringa, P.A. (ed.): Proceedings 19th European Annual Conference on Manual Control and Decision Making, Delft, 1996. Delft University of Technology, Delft, 1996, pp. 19-29. Schaaf T.W. van der: "PRISMA"; incidentenrapportage en -analyse door operators. In: Groot, L.A. de; Kragt, H.A.; Wieringa P.A. (eds.): Operator Supervisie ... nu en in de toekomst. Holland Electronika, Zoetermeer, 1996, pp. 51-67. Schaaf, T.W. van der; Shea, C.E.; Nijssen, A.S.: "MECCA": Medical Errors and Complications Causal Analysis. In: Wieringa, P.A. (ed.): Proceedings 19th European Annual Conference on Manual Control and Decision Making, Delft, 1996. Delft University of Technology, Delft, 1996, pp. 30-41. 123



Simonse, L.W.L.; Eijnatten, F.M. van: Cross-functional teams as self-directed teams? In: Karlsson, C. (ed.): 3rd International Product Development Conference, Fontainebleu, 1996. INSEAD, Fontainebleau, 1996, pp. 635-651. Verwey, M.J.; Halman, J.I.M.: Opening up state of the art knowledge for SME's, a case study. In: Spilling, O.R.; Holtan, R.; Kaltenborn, 0. (eds.): Proceedings of the 9th Nordic conference on small business research, Lilehammer, 29-31 mei 1996. Eastern Norway Research Institute/Lillehammer College/Norwegian School of Management, Lillehammer, 1996, pp. 188-198. Weggeman, M.: Een ideaaltype van de kennisintensieve dienstverlenende organisatie omstreeks het jaar 2006. In: Heijden, S. van der (ed.): Kantelende werelden: veranderingen in de beleids- en uitvoeringspraktijk van social diensten, Leeuwarden, 31 mei 1996. Divosa, Utrecht, 1996, pp. V.l-V.14. Weggeman, M.: Kennismanagement in een lerende organisatie; over het verhogen van het rendement op de produktiefactor kennis. In: Welling, P. (ed.): Managementdag Rijksdienst; tussen actie en passie, Den Haag, 23 mei 1996. Ministerie van Binnenlandse Zaken, Den Haag, 1996, pp. 41-55.

*

Textbooks

Kempen, P.M.; Keizer, J.A.: Werkboek advieskunde. Wolters-Noordhoff, Groningen, 1996, pp. 215.

Other Publications

*


Simonse, L.W.L.; Oud, M.V.; Eijnatten, F.M. van: Fase 1 CSP:Verbeteren van het productcreatieproces van Stork. Stork Demtec, Amersfoort, Rapport no R96-214, 30 Mei, pp. 32.

*

Internal Reports

Bij, J.D. van der; Schaaf, T.W. van der; Bagchus, P.M.: Organisatie-diagnose via de Kwalitetisincidenten Methode. Report EUT/BDK/79, Technische Universiteit Eindhoven, Eindhoven, 1996, pp. 15. Volmar, T.; Bij, J.D. van der: K waliteitsmanagement in de gezondheidszorg - een onderzoek naar huidige intwikkeling en onderzoeksbehoeften in ziekenhuizen. Report EUT/BDK/78, Technische Universiteit Eindhoven, Eindhoven, 1996, pp. 37. 124


Eindhoven University of Technology Information Systems Prof.dr.ir. J.C. Wortmann


la

Full title

lb

Position within the Faculty, Research Institute, Research School, etc The research programme Information Systems is part of the research programme Information Engineering for Business Process Design and Operations Management of Business Processes of the research school BETA.

2

Subprogrammes

1. 2. 3. 4. 5.

3

Programme members

Name and Titles

Information Systems

Methodology of information systems design Human and organisational aspects of automation Information systems in production and logistics Computer-integrated manufacturing Information systems in supply chains

professors Prof.dr. P.M. Bagchus Prof.dr. T.M.A. Bemelmans Prof.dr.ir. F.J. Heemstra Prof.dr. M. Newby Prof.ir. P.W. Sanders Prof.dr.ir. E.J. Sol Prof.ir. P. Tas Prof.dr.ir. A.F.L. Veth Prof.dr. P. van de Vlist Prof.dr.ir. J.C. Wortmann other senior staff Dr. J. Goossenaerts Dipl.ir. H. Gri.inwald Dr.ir. H. Kragt Dr. R.J. Kusters Ing. C.P.J.M. Kuypers Dr.ir. A.J.D. Lambert Dr.ir. M.A.M. Leermakers Dr.ir. H.J. Pels Dr. F. Qui Dr.ir. H.K. Rampersad Dr.ir. R. Schuwer Dr.ir. J.J.M. Trienekens Ir. A. Valstar Ir. A.A.M. Vermeulen Ing. R. Vodegel

Period

1992-1993 1995-

1993-

19951992-1996

199419951992-1995 19951992-1994

125



junior staff Ir. C.J. van Antwerpen Ir. R.J. van den Berg Drs. S. Bergstra Ir. P. Breuls Dr.ir. R. Cullen Ir. T. Dolan Ir. R. de Graaf Ir. M.W. 't Hart Mw.drs. M.H. Jansen Ir. L. Kornelius Dr.ir. C. Kreuwels Ir. E. van Melick Drs. T.J.W. Renkema Dr.ir. P .J.M. Timmermans Ir. B.H.P.J. Vermeer Ir. A. Zwegers 4

Key words

5


wpl

wp2

wp3

Total

1992-1995 1995199319931994-1996 1992-1994 1992 1992-1995 19941993-

Information systems design, human and organisational aspects of information technology, information systems in production and logistics, management information systems, computerintegrated manufacturing, information systems in supply chains, EDI, Business Process Design, reverse logistics, technology for sustainable development.

1992

fte

1992-1993 19931992

1993

1994

TOTAL

1995

(1996)*

atos

4.1

3.6

3.1

1.9

12.7

1.3

other

2.6

2.4

2.5

3.1

10.6

2.1

OIOS

0.0

1.1

1.6

1.6

4.3

1.1

other

0.0

0.0

0.0

0.0

0.0

0.0

aios

1.7

1.9

2.2

3.1

8.9

2.1

other

0.0

0.1

0.1

0.1

0.3

0.1

9.1

9.5

9.8

36.8

6.7

* Estimated research input from I January 1996 until 31 August 1996.

Main sources for contract research: (Semi) government: European commission; The Netherlands Organisation for Applied Scientific Research (TNO). Industry: BAAN; DAF; Philips; CAP Volmac; Bakkenist; Rank Xerox.

126


6



1992

1993

1994

1995

Total

(1996)

Dissertations

0

3

2

2

7

1

Journal Articles

Int. Ref. Journals

4

3

0

3

10

4

Nat. Ref. Journals

2

2

9

4

17

2


16

14

9

10

49

5

Books

Monographs

2

1

4

1

8

1

and

Chapters

12

4

7

10

33

14

Chapters


14

22

22

26

84

13

Textbooks

1

0

1

0

2

0

Ex. reports

4

5

1

5

15

1

Int. reports

2

2

1

3

8

0

116

121

93

117

447

4

Other Publications

Other

The total of 452 in the category Other publications, other, over the years 1992-1996 is divided in 1 congres paper, 191 congres presentations, 10 department reports, 7 (confidential) business reports, 13 commercial journals, 16 book reviews, 207 presentations for courses and 7 other.


7 fie

wpl

wp2

wp3

total


1.3

0.0

0.1

1.4

other senior staff

1.4

0.0

0.0

1.4

aios and oios

2.4

1.6

3.1

7.1

total

5.1

1.6

3.2

9.9

127


8


Programme design in brief (including a mission

statement)

This programme covers information systems (IS) and information technology (IT) from a business engineering perspective. Information technology is currently an important aspect of technological innovation. Therefore, it is right in the centre of our university's mission (informally: 'technology for people') to study information technology in business applications. Business engineering is often implemented by information systems. Therefore, information systems represent an important application of information technology in the context of organisations. As a result, the study of information systems is in the heart of the field covered by the faculty. Two questions dominate the scientific problems studied in the programme: 1. Which methods should be used to design, implement and maintain information systems in organisations? 2. Which types of information systems are suitable to enable new (better) organisational concepts? The first question is a matter of business engineering methodology, comparable to methodological issues in other research programmes in our faculty. The specific nature of the Information Systems programme lies in the object of research, i.e. information systems. The scientific approach is characterized by the adoption of generally available and accepted methods, such as quality control or project management, and by improving these methods for the specific nature of the IS field. The nature of the research is oriented towards design processes. As such, the research is app 1ication-oriented. The second question is a matter of assessment, classification and improvement of information systems. It leads to a typology of informations systems, which is based on different production situations and organisational concepts. The results are reference models and architectures for Computer-Integrated Manufacturing (CIM) systems and business information sytems, which enable industrial and service finns to implement new concepts of business engineering. In the scientific approach, at first complex phenomena have been classified and afterwards certain (proto)types of software have been designed. There should be explicit interest in standard software packages, because these claim a general applicability. Thus, the nature of the research is oriented towards the information system products, i.e. the result of design processes. As such, the research is application-oriented. The programme has the following subprogrammes (the last was added in 1994): I. Methodology of information systems design. 2. Human and organisational aspects of automation (in parallel with the programme Work and Organisation). 3. Information systems in production and logistics (jointly with the programme Production and Logistic Control, refer to that programme's report). 4. Computer-integrated manufacturing 5. Information systems in supply chains (jointly with the programme Production and Logistic Control, to be reported here). The first two subprogrammes cover the first research question, investigating methodology. The other subprogrammes cover the second research question, investigating typology and architectures.

128



The research activities aim at obtaining generalized insight rather than only ad-hoc, case-oriented results. For this reason, case studies are only interesting if they can be used for more general typologies and methodologies. Below an overview of the different subprogrammes is presented. Every overview starts with a number of focus points (themes) within that subprogramme. Subprogramme 1: Methodology of IS design: - Decision making in infrastructures - Quality of IT products - Budgetting and performance control of IT products This subject is based on earlier work in which prof.dr. T.M.A. Bemelmans established IS design methodology as a field of research in the Netherlands. His book (in Dutch) was used extensively in the eighties by universities and colleges. At the beginning of the current programme, we felt a need for more focus. The above three themes were chosen. As stated above, the main question is: how can we improve generally available methods for product development, for the specific case of information systems? We have been mainly searching for metrics and concepts, some of which have been verified empirically. Within the theme Decision making in infrastructures encouraging results in practice have been obtained. The other two themes (Quality of IT products; Budgetting and performance control of IT products) have obtained leadership in the Netherlands and international recognition. Researchers in Quality of IT products chair the Dutch ENCRESS group. ENCRESS is an European Commission project on reliability and safety of software. Besides, they collaborate with international partners in the organisation of scientific conferences, e.g. co-chairman at STEP '97 in London, UK. They received during the last three years significant sponsoring from the Ministry of Economic Affairs in the Netherlands for four research projects with partners from both the scientific community and the IT-industry. Subprogramme 2: Human and organisational aspects of IT - Information and organisational structures - Task design and IT in the work environment This subprogramme started in 1990. We have invested in a project where task characteristics of professionals are matched with the functionalities offered by IT, especially for professionals in a semi-repetitive environment. This project brings new and challenging concepts for business engineering in knowledge work. This work was successful in practice, but it has not yet been accepted by international scientific journals. The second theme has concentrated on the functionality of Executive Information Systems, because this appears to be a common functionality that will be offered in future offices. We have built prototypes and written a book about this subject (in Dutch), and we have obtained recognition in practice. Subprogramme 3: IS in production and logistics - Intelligent product descriptions - Experimental logistic control systems - Information systems in supply chains (this became a seperate theme in 1994) We will not describe this subprogramme in further detail, as it is covered by the research programme Production and Logistic Control.

129

University Programme· Research director


Subprogramme 4: Computer-integrated manufacturing - Engineering data management - CIM architectures This subprogramme also started in 1990. Engineering data management is the next natural step after our work on standard software for production/inventory control. We have obtained leadership in the Netherlands and recognition in the European scientific community. CIM architectures are the natural consequence of improved application systems design activities. Our group has participated in leading activities to innovate, validate and apply these architectures, especially on a larger scale and in a wider scope.

Subprogramme 5: Information systems in supply chains - Information logistics - Extended enterprises The topic of information logistics denotes an approach to the problem of information distribution in (logistic) chains. For example, the distribution of technical information about products. Our approach is to consider information as a 'product' with an owner, a price, a quality level, etc., and to model the information distribution problem in logistic terms. We have had considerable success in practice, but we have not yet obtained a position in the scientific community (which does not even recognize the problem - although the advent of internet will probably change this situation). The topic of extended enterprises that extends into BETA's application programme Virtual Enterprises has obtained a clear position in the European scientific community. More specifically, the ESPRIT working group CIMMOD (Computer Integrated Manufacturing MODelling under chairmanship of the Eindhoven University of Technology (EUT)) has been extended in an ESPRIT working group IiMB (Integration in Manufacturing and Beyond), which has the extended enterprise as its common theme. EUT will coordinate the scientific work and publications.

9 Ovenriew of scientific results Regarding the first subprogramme, methodology of IS design, much work has been done in the late eighties under supervision of prof.dr. T.M.A. Bemelmans. This work resulted in several dissertations in the early nineties about classical application development methods. Basically, the overview of IS development methods has been covered and can now be found in textbooks. One of the topics that is still unclear is the integration of information engineering and knowledge engineering, despite Schuwer's results [1993], who studied the integration of knowledge engineering and information engineering. The themes initiated in the early nineties turned out to be very fruitful. Our work has focused first on infrastructures in decision making. We mention here, for example, the work of Victor [1995] on IT strategy development and the work done in empirical studies of decision making, which will result in a dissertation in November 1996 (Renkema). Generally speaking, the methods used for infrastructural decision making apply to IT too. However, metrics for the evaluation of alternatives have to be established. The work done on the quality of IT products resulted in one dissertation (Trienekens [1994]), and has led to several new Ph.D. projects as well as to national and international research cooperation. Here, too, our contribution to the scientific body of knowledge is mainly in defining measuring instruments and metrics.

130



The work done in Budgetting and performance control of IT products resulted in one dissertation (Van Genuchten [1991]) and in many other scientific publications and cooperation projects. More and more, our work is becoming intertwined with projects in Software Process Improvement (SPI). The second subprogramme, human and organisational aspects of IT, started in 1990 parallel to a similar subprogramme in the research programme Work and Organisation. The work within the theme Information and organisation in structures resulted in a dissertation on Executive Information Systems (EIS) functionality. The focus on task design and IT in the working environment will result in a dissertation on the IT support of professional work in 1997 ('t Hart). In this study, knowledge engineering and information engineering are integrated with theoretical results in the field of task design. The third subprogramme, Information systems in production and logistics, was executed as a joint subprogramme with the research programme Production and Logistic Control. It resulted in several dissertations on intelligent modelling of product families (Van Veen [ 1991], Hegge [ 1995], Erens [1996]) that have an impact elsewhere. The work on experimental information systems started with improvements of classical Material Resource Planning (MRP) systems. However, it turned out to have its main focus on customer-driven manufacturing in research projects such as ESPRIT 3414 Factory of the Future, and related dissertations (Muntslag [1994], Melles & Wamelink [1993]). The current focus has returned to improvements of classical production control systems (but now including customer-driven manufacturing) through modem technologies and new views of man-machine communication. The whole subprogramme has been quite successful as far as scientific publications and demonstration projects are concerned. For more information on this subprogramme, we refer to the research programme Production and Logistic Control. The theme Information systems in supply chains will lead to a nice result in the form of a dissertation on purchasing information systems (Van Stekelenborg [ 1996]). Apart from that, however, this area deserves a theme of its own (see below). Computer-integrated manufacturing has been a steadily growing field of attention in the past years. EUT' s knowledge with respect to product development and engineering data management is becoming more and more recognised. IT support of product development assessment through visualisation and maturity models was studied in the dissertation of De Graaf (1996). The dissertation of Breuls [ 1996] will constitute a comprehensive summary. The other theme, CIM architectures, has led to the dissertations of Rampersad [1993] and Timmermans [1994], but also to many international scientific publications and to cooperation in European projects and networks. Since 1994, prof.dr.ir. J.C. Wortmann has been editor-in-chief of 'Computers in Industry', an international journal. Since 1995 a research laboratory has become operational. Finally, Information systems in the supply chains started as a theme of the third subprogramme, but it readily became a subprogramme in itself. It has resulted in one dissertation (Kreuwels [1994]) and several others are to follow. Quite some collaboration projects, both at a national and international level, have been launched meanwhile. Most notably, a BRITE-EURAM fundamental research project on the reuse of materials and the impact on IT systems, which is called Product Acquisition from Waste Streams (PAWS), started in 1996 under EUT leadership.

131


10


Programme development

The programme has developed as we outlined above. The questions of the subprogramme Methodology of IS design have moved towards quality of IT (and software process improvement programmes) as well as towards budgetting and performance control. In the subprogramme Human and organisational aspects of automation, there is an on-going shift towards Work Flow Management, which is now being proposed as an application programme in BETA. In the subprograrnme IS in production and logistics, there is a trend to re-think topics like scheduling, shop-floor control, and planning in the light of new technologies such as knowledge technology, object orientation, and graphical user interfaces. Meanwhile, lessons learned from the past such as learning systems, transparency, customer-driven aspects, and scaleability will remain valid. In CIM we will proceed with Engineering Data Management, including attention for standards. As far as architectures are concerned, attention will be focused on loosely coupled architectures of plug-and-play components. Finally, our work in the subprogramme IS in the supply chains will expand soon. The above subprogrammes are reflected in BETA as follows. Methodology of IS design is a subprogramme of the research programme Information Engineering for BPD and OM. Human and organisational aspects of automation will become part of the research programme Business Process Design. IS in production and logistics is merged with CIM in one subprogramme of the research programme Information Engineering for BPD and OM within BETA. IS in the supply chains is part of the first five-year major interdisciplinary application programme of BETA, which is called Virtual Enterprises.

11

Societal/technological relevance

The societal and technological relevance of this programme is substantial. The subprogramme Methodology of IS design is concerned with one of the largest investment activities of our era. Prof.dr. T.M.A. Bemelmans' earlier work on methodologies has become part of nearly all curricula of higher education in the Netherlands. Our work on infrastructures has led to expertise contracts and knowledge transfer contracts in several cases of national impact. The work done on the quality of IT and budgetting of IT projects is having an impact on auditors of ISO 9000 such as KEMA, but also on IT suppliers such as CAP-Volmac and BAAN. The work done in Human and organisational aspects of automation is leading to new technologies in practice in the field of EIS and to integrated application of IT and knowledge engineering by office workers (especially through CAP-Volmac daughter Bolesian). The work done in the subprogramme IS in production and logistics has been especially successful through the adoption of many of our concepts in practice by software vendors, notably by Baan Company. The work done in CJM is following a similar route. The maturity models of De Graaf have an impact on all the company cases involved (almost a dozen). Other work has not been available for a sufficient period for results in application. Finally, our work done in IS in the supply chain contributes to the future strategic programmes of our faculty Supply Chain Management and Sustainability.

132


12


Other indications for quality and reputation

Prof.dr. T.M.A. Bemelmans has received an award for contributions to Information Systems issued by Tilburg University (1995). Prof.dr.ir. J.C. Wortmann acts as a reviewer for several European projects such as Computer Integrated Manufacturing Open Systems Architecture (CIMOSA) and HIMAC. He was chairman of the ESPRIT working group CIMMOD on the modelling of CIM systems (1992-1995). He is co-chairman of the ESPRIT working group IiMB on integration in manufacturing. He is a member of both the steering committee and scientific board of Intelligent Control in Integrated Manufacturing Systems (ICIMS), the ESPRIT network of excellence in CIM. Prof.dr.ir. J.C. Wortmann received an award from Baan Company for his contribution to their product TRITON (1993). The following persons who hold a Ph.D. from our research programme have become full professor at other universities: (Delft University of Technology) - Prof.dr.ir. Jan Dietz (Delft University of Technology) - Prof.dr.ir. Maarten Looijen (University of Twente and Open University Heerlen) - Prof.dr.ir. Fred Heemstra Three conferences have been organized at EUT in the last years, two of which have been sponsored by IFIP (the International Federation of Information Processing): 1. 'Integration in Production Management Systems', the working conference of IFIP 5.7 in 1992 2. 'CIM at Work', joint conference of ESPRIT working groups CIMMOD and CIMDEV in 1995 3. 'Design of Information Infrastructures in Manufacturing '96', sponsored by IFIP 5.3 and 5.7.

13 Five key publications 1.

Genuchten, M. van; Brethouwer, G.; Boomen, T. van den; Heemstra, F.: Empirical study of software maintenance. Information and Software Technology, 34, 8, 1992, pp. 507-512.

2.

Rampersad, H.K. Integrated and simultaneous design for robotic assembly. Wiley, New York, 1994, pp. 212.

3.

Trienekens, J.J.M.; Thoma, P.H.C.M.: Customer oriented design of quality management systems (QMS): learning from industrial manufacturing. In: Ross, M.; Brebbia, C.A., e.a. (eds.): Building Quality into software. Proceedings of the 2nd Sofware Quality Management Conference (SQM '94), Edinburgh, juli 1994, volume II. Computational Mechanics Publications, Southampton, UK, 1994, pp. 17-32.

4.

Browne, J.; Sackett, P.J.; Wortmann, J.C.: Future Manufacturing Systems - Towards the extended enterprise. Computers in Industry, 25, 1995, pp. 235-254.

133



5.

Erens, F.J. The synthesis of variety. Developing Product Families. Doctoral thesis, Technische Universiteit Eindhoven, Eindhoven, 1996, pp. 309.

14

Dissertations

category 1:



1993 Rampersad, H.K.: Het ontwerpen van robotassemblagecellen; een integrale ontwerpbenadering. Promotoren: Prof.ir. P.W. Sanders, Prof.dr.ir. J.C. Wortmann. Eindhoven, 1993, pp. 196. Schuwer, R.V.: Het nut van kennissystemen. Promotoren: prof.dr. T.M.A. Bemelmans, prof.dr.ir. J.C. Wortmann. Eindhoven, 1993, pp. 200. Timmermans, P.: Modular Design of Information Systems for Shop Floor Control. Promotoren: prof.dr.ir. J.C. Wortmann, prof.dr.ir. E.J. Sol. Eindhoven, 1993, pp. 141. 1994 Kreuwels, C.: Exteme Logistieke Integratie en EDI. Promotoren: Prof.dr.ir. J.C. Wortmann, Prof.ir. P. van der Vlist. Eindhoven, 1994. Kluwer Techniek, Deventer, 1994, pp. 237. Trienekens, J.J.M.: Tijd voor kwaliteit, werken aan betere informatiesystemen. Promotoren: Prof.dr. T.M.A. Bemelmans, Prof.dr.ir. J.C. Wortmann. Eindhoven, 1994, pp. 152. 1995 Cullen, R.: EIS meer dan gegevens!; onderzoek naar computer-ondersteuning voor algemeen management. Promotoren: prof.dr. P.M. Bagchus, prof.dr. T.M.A. Bemelmans. Co-promotor: dr.ir. H. Kragt. Eindhoven, 1995, pp. 127.

134



1996 Erens, F .J.: The Synthesis of Variety: Developing Product Families. Promotoren: prof.dr.ir. J.C. Wortmann, prof.ir. P.W. Sanders. Eindhoven, 1996, pp. 309. category 2: doctorate from the own institution, preparation outside the own institution 1995 Victor, M.A.M.: Information Technology Strategic Process in Action. A case of the National Bank of Commerce Tanzania. Promotoren: prof.dr.ir. J.C. Wortmann, prof.dr. B. Bilderdijk. Eindhoven, 1995, pp. 201.

15

Publications

1992

Journal Articles

*


Boomen, T. van den; Brethouwers, G.; Genuchten, M. van; Heemstra, F.J.: Empirical study of software maintenance. Information & Software Technology, 34, 8, 1992, pp. 507-512. Genuchten, M. van; Brethouwer, G.; Boomen, T. van den; Heemstra, F.: Empirical study of software maintenance. Information and Software Technology, 34, 8, 1992, pp. 507-512. Heemstra, F.J.; Kusters, R.: Function Point Analysis: evaluation of a software cost estimation model. European Journal of Information Systems, 1, 4, 1992, pp. 229-237. Heemstra, F .J.: Software cost estimation. Information & Software Technology, 34, 12, 1992, pp. 1-13.

*


Clevers, F.G.P.; Lopez Cardozo, E.; Valstar, A.: Het beheer van PC-LAN's. Informatie, 33, 5, 1992, pp. 272-278.

135



Howard, M.; Genuchten, M. van; Heemstra F.J.; Kusters, R.: Begroten van software als groepsproces, een altematieve benadering. Bedrijfskunde, 64, 2, 1992, pp. 143-153.

*


Cullen, R.; Lubberts, J.: Koning EIS en Keizer Manager. Automatiseringsgids, no 32/33, 5 augustus 1992, p. 11. Euwe, M.J., Schuwer, R.V.: Een Verkoop Ondersteunend Systeem (V.O.S.) (dee) 1). Doelmatige Bedrijfsvoering, 4, 6, 1992, pp. 22-24. Euwe, M.J., Schuwer, R.V.: Een Verkoop Ondersteunend Systeem (V.O.S.) (dee) 2). Doelmatige Bedrijfsvoering, 4, 7/8, 1992, pp. 10-13. Kusters, R.J.; Weijers, G.: Resultaten PICO-project. Computable, 25, week 41, 1992, pp. 33-35. Pels, H.J.: De essenties van de object-georienteerde database. Database Magazine, 3, 1, 1992, pp 32-34. Pels, H.J.: Het prestatievermogen van databases. Database Magazine, 3, 7, 1992, pp 55-57. Pels, H.J.: Karakter database-ontwerp verandert. Database Magazine, 3, 5, 1992, pp 59-60. Pels, H.J.: Modulariteit in Databases. Database Magazine, 3, 3, 1992, pp 42-44. Pels, H.J.: Onafhankelijke modules in databases. Database Magazine, 3, 4, 1992, pp 60-62. Pels, H.J.: Trends in databaseprodukten. Database Magazine, 3, 8, 1992, pp 25-34.

136



Rampersad, H.K.: Hoe lasrobotprojekten aan te pakken? Industrial Systems, 12, 175, maart 1992, pp. 12-25. Rampersad, H.K.: Introducing a Robotic Arc-welding System. Robotics today, 5, 4, SME, 1992, pp. 1-4. Rampersad, H.K.: Robots Industriels: Effect et consequences de leur implementation. Technique & Management, 2, 1992, pp. 42-47. Schuwer, R.V.; Carstens, H.J.M.: GFO: van woordenboek naar kennisbank. NGT Geodesia, 34, 4, pp. 151-155. Sol, E.J.; Winkler, U.: Mut und Offenheit. Industrie-Elektrik+Elektronik, 3, 92, pp. 14-18. Wortmann, J.C.: Engineering data management: de theorie. De Constructeur, 31, 10, 1992, pp. 38-41.


*

Books

Pels, H.J.: Gegevens: modellering analyse en beheer. Samsom Bedrijfsinformatie, Alphen aid Rijn, 1992, pp. 274. Vermeulen A.A.M. e.a.: Product Data Interchange, een introductie. Kluwer, Deventer, 1992, pp. 160.

*

Chapters

Bemelmans, T.M.A.; Heemstra, F.: Complexiteit en beheersbaarheid van software. In: Alkemade, M. (ed.): STT publikatie Inspelen op Complexiteit. Samsom, Alphen aid Rijn, 1992, pp. 168-176. Bemelmans, T.M.A.: Informatiesystemen of communicatiesystemen. In: Beek, W.J. (ed.): Het Nationaal Technologiedebat. S.M.O., Den Haag, 1992, pp. 149-150.

137



Bemelmans, T.M.A.: Information Technology and Health. In: Berlo, A. van; Kiwitz-de Ruiter, Y. (eds.): Information in a healthy society, Akon Series. Akontes publicaties, Knegsel, 1992, pp. 29-32. Bemelmans, T.M.A.; Kusters, R.J.: Methodologische Informatica. In: Bemelmans; Pool, van der; Zwanenveld (eds.): PolyAutomatiseringszakboek, Se druk. PBNA, Arnhem, 1992, pp. Dl-Dl26. Bemelmans, T.M.A.: Voorwoord. In: Moonen, Veltman (eds.): lnformatiemanagement is mensenwerk. Samsom, Alphen aid Rijn, 1992, pp. 9-10. Bemelmans, T.M.A.; Veldhuizen, E.: Voorwoord. In: Delden, F. van, e.a. (eds.): Specificeren van Software kwaliteit. Kluwer Bedrijfswetenschappen, Deventer, 1992, pp. 7-9. Heemstra, F.J.: Begroten van Automatiseringskosten, een checklist. In: Roos, J. (ed.): Checklisten Informatiemanagement, aflevering S. Samsom, Alphen aid Rijn, november 1992, pp. 1-19. Heemstra, F.J.: Communicatie en EDI. In: Wolk, L. van der; Blom, F.W.C.; Botter, C. (eds.): Bedrijfskundig Lexicon. Samsom, Alphen aid Rijn, april 1992, pp. 1-14. Pels, H.J.: CAD/CAM/CIM. In: Bemelmans; Pool, van der; Zwanenveld (eds.): PolyAutomatiseringszakboekje, Se druk. PBNA, Arnhem 1992, pp. E2/S2-S7, E2/74-79. Reeken, A.J. van; Trienekens, J.J.M.: Het praktisch belang van methoden en CASE-tools. Een empirisch onderzoek (uitgewerkte resultaten). In: Koorevaar, P; Oonincx, J.A.M.; Ribbers, P. (eds.): Bestuurlijke lnformatiekunde. Samsom Bedrijfsinformatie, Alphen a.d. Rijn, 1992, pp. 2020-3 - 2020-21. Sol, E.J.: Nijverheid en Handel. In: Beek, W.J. (ed.): Het Nationale Technologiedebat. SMO, Den Haag, 1992, pp. 11-13 en 87-90.

138



Trienekens J.J.M.: Kwaliteit van informatiesystemen. In: Trienekens, J.J.M. (ed.): Informatiemanagement, hoofdstuk 6 van de leergang General Management. Kluwer Bedrijfswetenschappen, Deventer, 1992, pp. 96-112.

*

Proceedings

Cullen, R.: Executive Information Support Systems; Contradictio in Terminis. In: Rutten, W.G.M.M.; Rekom, J. van; Breukel, A.W.V. (eds.): Proceedings van de tweede landelijke AIO onderzoeksdag Bedrijfskunde, Amersfoort, 22 november 1992. NOBO, Enschede, 1992, pp. 65-71. Heemstra, F.J.; Kusters, R.: Cost Benefit Analysis implemented in a government organization. In: Rooke, P. (ed.): Proceedings of the 3rd European Software Cost Modelling Meeting, AP-78-AP91, Mtinchen, 22-27 mei 1992. C.S.R., Landen, 1992, pp. AP78-AP91. Heemstra, F.J.; Kusters, R.: Software Cost Estimation and Control: lessons learned. In: Siegel, K. (ed.): Proceedings of the 14th international conference of the international society of parametric analists, Mtinchen, 22-27 mei 1992. ISPA, Mtinchen, 1992, pp. 1-20. Lambert, A.J.D.: An Integral Approach to Pork Production, Related to its Environmental Impact. In: Behrens, D. (ed.): Proceedings of the Fourth World Congress of Chemical Engineering, Frankfurt a/M, 1992. DECHEMA (Vereniging van Duitse Chem. Ing.), Frankfurt a/M, 1992, pp. 265-272. Pels, H.J.; Erens, F.J.: Dynamic integration: an approach for the design of integrated manufacturing systems. In: Hirsch, B.E.; Thoben, K.D. (eds.): One-of-a-kind Production: New Approaches, IFIP Transactions B: Applications in Technology, 1992. North-Holland, Amsterdam, 1992, pp. 101-110. Pels, H.J.; Wortmann, J.C.: Integration in Production Management Systems: an integrating perspective. In: Pels, H.J.; Wortmann, J.C. (eds.): Proceedings of the International Working Conference on Integration in Production Management Systems, Amsterdam, 24-27 augustus 1992. IFIP, North-Holland, Amsterdam, 1992, pp. 1-12.

139



Pets, H.J.: Modular manufacturing: a Computer-Integrated view on Car Manufacturing. In: Proceedings of the 25th ISATA Silver Jubilee International Symposium on Automotiv Technology and Automation. Dedicated conference on Mechatronics, Florence, Italy, 1-5 juni 1992. Automotive Automation Limited, Croydon, 1992, pp. 531-540. Sol, E.J.: CIM - Communication and Infonnation in Manufacturing. In: Pels, H.J.; Wortmann, J.C. (eds): Proceedings of the International Working Conference on Integration in Production Management Systems, Amsterdam, 24-27 augustus 1992. IFIP, North-Holland, Amsterdam, 1992, pp. 13-21. Sol, E.J.; Bekkum, J. van: Open PLC Systems. In: Schraft, R.D.; Brandenburg (eds.): Tagungsband SPS/IPC/Drives '92, Sindelfingen 24-26 november 1992. VDE-Verlag, Berlin, 1992, pp. 61-70. Timmermans, P.T.; Keams, C.: Modular Design of a Model Factory. In: Pets, H.J.; Wortmann, J.C. (eds.): Proceedings of the International Working Conference on Integration in Production Management Systems, Amsterdam, 24-27 augustus 1992. IFIP, North-Holland, Amsterdam, 1992, pp. 235-256. Trienekens, J.J.M.; Kusters, R.J.: Customer Orientation as a basis for Computer Supported Technologies in Software Production. In: Kendall, K.E.; Lyytinen, K.; DeGross, J.I. (eds.): Proceedings of the IFIP 8.2 Working Conference on The Impact of Computer Supported Technologies on Information Systems Development, Amsterdam, juni 1992. IFIP, North-Holland, Amsterdam, 1992, pp. 315-331. Trienekens, J.J.M.: Quality Management in Software Production, A Customer Oriented Approach. In: Pels, H.J.; Wortmann, J.C. (eds.): Proceedings of the International Working Conference on Integration in Production Management Systems, Amsterdam, 24-27 augustus 1992. IFIP, North-Holland, Amsterdam, 1992, pp. 127-137. Trienekens, J.J.M.; Reeken, A.J. van: What determines the Effectiveness of CASE tools? Answers suggested by Empirical Research. In: Forte, G.; Madhavji, N.H.; Muller, H.A. (eds.): Proceedings of the Fifth International Workshop on Computer-Aided Software Engineering, Montreal, juli 1992. IEEE Computer Society Press, Montreal, 1992, pp. 258-264.

140



Wortmann, J.C.: Factory of the Future: Towards an integrated theory for one-of-a-kind production. In: Hirsch, B.E., Thoben, K.D. (eds.): One-of-a-kind Production: new approaches, IFIPTransactions, 1992. North-Holland, Amsterdam, 1992, pp. 37-74.

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Textbooks

Heemstra, F.J.; Gerlof, P.: Schattingstechnieken voor IT Projecten. Gids uit de SDM reeks. Cap Gemini Publishing, Rijswijk, 1992, pp. 346, ISBN 9071996654.

Other Publications

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Browne J.; Sackett, P.J.; Wortmann, J.C.: The system of manufacturing: A prospective study. Rapport, geschreven in opdracht van de Europese Commissie, april 1992, pp. 31. Buchem, G. van; Heemstra, F.J.; Hexspoor, J.; Krijgsman, H.; Luitjens, S.; Straten, G.J.; Tas, P.: Management aspecten van grote informatiesystemen - de Gemeentelijke Basisadministratie - een Kroniek. Uitgevoerd in opdracht van het Ministerie van Binnenlandse Zaken, april 1992, pp. 85. Buchem, G. van; Heemstra, F.J.; Hexspoor, J.; Krijgsman, H.; Luitjens, S.; Straten, G.J.; Tas, P.: Management aspecten van grote informatiesystemen - de Gemeentelijke Basisadministratie Onderzoeksverslag. Uitgevoerd in opdracht van het Ministerie van Binnenlandse Zaken, april 1992, pp. 24. Genuchten, M. van; Heemstra, F.J.; Kusters, R.J.: Een methode voor kosten-batenanalyse van automatiseringsprojecten. RAP, Rotterdam, DVK rapportnr. CXI92001, januari 1992, pp. 36.

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Internal Reports

Tas, P.: Hoe warm het was en hoe ver. Intreerede TU Eindhoven, 27 juni 1992, pp. 42. Vlist, P. v .d.: Schoenmaker blijf bij je leest. Intreerede TU Eindhoven, 27 juni 1992, pp. 14.

141


Eindhoven University of Technology Infonnation Systems Prof.dr.ir. J.C. Wortmann

1993

Journal Articles

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Antwerpen, C.J. van: EDI conversion: EDIFACT to in-house file, op database to database? Computer Standards & Interfaces, 14, 1993, pp. 423-432. Euwe, M.J.; Schuwer, R.V.: Configuration of complex products. Computers in Industry, 21, 1993, pp. 1-10. Schuwer, R.V.; Kusters, R.J.: Application areas and added value of knowledge base systems. Infonnation & Management, 24, 1993, pp. 83-92.

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Genuchten, M. van; Bemelmans, T.M.A.; Heemstra, F.J.: De software fabriek: beheersing van ontwikkeling, onderhoud en hergebruik. Infonnatie, 35, 4, 1993, pp. 258-267. Kusters, R.J.; Wijers, G.M.; Dort, H.E. van: Nieuwe ervaringen met CASE. Informatie, 35, themanummer, 1993, pp. 719-728.

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Bemelmans, T.M.A.: Kernvraag of vragen? Tijdschrift Kernvraag, jubileumuitgave, 100, januari 1993, Den Haag, pp 21-22. Bemelmans, T.M.A.: Veranderingen in beroepsprofielen. NGI Magazine, 8, 5, 1993, pp 1-2. Carstens, H.J.M.; Schuwer, R.V.: Gegevensmanagement. NGT Geodesia, 35, 5, pp. 206-210. Graaf, R. de; Weerd, H. de; Logistieke problemen in een Job Shop-organisatie, De wasknijper als oplossing. Doelmatige Bedrijfsvoering, 5, 5, mei 1993, pp. 10-14.

142



Heemstra, F.J.: Informatietechnologie en mangement. Maandblad voor Bedrijfsadrninistratie, 97, 1158, september 1993, pp. 328-333. Heemstra, F.J.: Schatting van de kosten van software. Management en organisatie van Automatiseringsmiddelen, 5, december 1993, pp. 46-48. Krul, J.P.H.; Cullen, R.: Steunpilaar voor het besturen van Executive Information Systems (EIS). NGI Magazine, 8, 5, 1993, pp. 22-24.

Lambert, A.J.D.; Logtenberg, H.: Massastromen in Slachtproces. Vlees en Vleestechnologie, 6-7, 1993, pp. 12-16. Pels, H.J.: Abstractie in databaseontwerp. DB/Magazine, 4, 2, maart/april 1993, pp. 21-22. Pels, H.J.: Beheersing van complexiteit in constraints. NGT Geodesia, 35, 7, 1993, pp. 318-323. Pels, H.J.: Het conceptuele schema en de eindgebruiker. DB/Magazine, 4, 4, pp. 43-46. Pels, H.J.: Het beheer van produktwijzigingen. DB/Magazine, 4, 6, 1993, pp. 38-40. Rampersad, H.K.: Het DF A huis. De Constructeur, 32, 10, oktober 1993, pp. 20-29. Stoop, M.L.M.: Grootschalige Drijfmestverwerking: Massa- en energiestromen. 12-Procestechnologie, april 1993, pp. 19-25.

143




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Books

Rampersad, H.K.: Integraal en simultaan ontwerpen: Ontwerpmodellen en -gereedschappen voor het succesvol concipieren van robotassemblagesytemen. Uitgeverij Lemma, Utrecht, 1993, pp. 208.

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Chapters

Heemstra, F.J.: Rubriek Automatisering. In: Wolk, E. van der; Blom, F.W.C.; Batter, C. (eds.): Bedrijfskundig Lexicon 99-106. Samsom, Alphen aid Rijn, 1993, pp. 49-55. Pels, H.J.: Inleiding Databasesystemen. In: Pels, H.J., e.a. (eds.): Handboek Databasesystemen, april 1993, Hoofdwerk. Array Publications, Alphen aid Rijn, 1993, pp. 1001 : 1-25. Pels, H.J.: Normalisatie. In: Pels, H.J., e.a. (eds.): Handboek Databasesystemen, april 1993, Hoofdwerk. Array Publications, Alphen aid Rijn, 1993, pp. 5310: 1-15. Valstar, A.: Implementatie van Electronic Data Interchange (EDI). In: Roos, J. (ed.): Handboek Checklisten Informatiemanagement, aflevering 8. Kluwer Bedrijfswetenschappen, Deventer, 1993, pp. 2.C.1.2-01 - 2.C.1.2.-24.

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Proceedings

Bajaj, C.; Graaf, R. de; DiPietro, S.; Fotta, M.: Working Group Report on Coordination. In: Reddy, Y.V.; Jagannathan, V. (eds.): Proceedings WET ICE Conferentie, Morgantown, USA, april 1993. IEEE Society Press, Los Alamitos, LA, 1993, pp. 2-8. Berg, R.J. van den; Trienekens, J.J.M.: Setting Priorities in Software Product Quality, Towards a Case Based Instrument. In: Lee, H.J.; Reid, T.F.; Jarzabek, S. (eds.): Proceedings of the Sixth International Workshop on Computer-Aided Software Engineering, Singapore, juli 1993. IEEE Computer Society Press, Los Alamitos, Califoma, USA, 1993, pp. 29-36.

144



Cullen, R.: How to design a proper Executive Information Support system. In: Ivanov, K. (ed.): Proceedings of the 14th IRW, Revised Papers of the 14th Information Systems Research Seminar, Umea-Lovanges, 11-14 augustus 1991. University of Umea, Umea, 1993, pp. 27-36. Frohlichs, G; Heemstra, F.J.; Kusters, R.J.: Metric makes maintenance more manageable. In: Griffin, J.J. (ed.): Proceedings of the International Society of Parametric Analysts, 15th annual conference 1993, San Francisco, USA. International Society for Parametric Analysts, San Francisco, 1993, 16 pp. Graaf, R. de: Gear Selection for Innovation. In: Botter, C. (ed.): Proceedings ISPIM Conferentie, Eindhoven, september 1993. Technische Universiteit Eindhoven, Eindhoven, 1993, pp. 114-132. Hart, M.W. 't; Fokkink, J.G.; Veldhoen, B.: The impact of Knowledge Reallocation in Business Process Design. In: Spek, R. van der (ed.): Proceedings Congres Kennistechnologie '93, Amsterdam, 27-28 oktober 1993. Ten Hagen & Stam, Den Haag, 1993, pp. 429-438. Heemstra, F.J.; Kusters, R.J.; Tierolf, J.W.; Trienekens, J.J.M: Het specificeren van informatiesysteemkwaliteit door communicatie met eindgebruikers. In: Schreinemakers, J.F., Pol, B.G.F. (eds.): Congresbundel van de 6e NOBO-onderzoeksdag, 10 november 1993, Rotterdam. NOBO, Enschede, 1993, pp. 261 - 268. Heemstra, F.J.; Kusters, R.J.: Risk management - more than a checklist. In: Rooke, P. (ed.): Proceedings of the 4rd European Software Cost Modelling Meeting, Bristol, 22-24 maart 1993. CSR, Londen, 1993, pp. 6.1-6.8. Kusters, R.J.; Wijers, G.M.: On the practical use of CASE tools: results of a survey. In: Lee, H-Y.; Reid, T.F.; Jarzabek, S.: Proceedings of the sixth international workshop on computer aided software engineering, Singapore, juli 1993. IEEE Computer Society Press, Los Alamitos, California, USA, 1993, pp. 2-17. Kusters, R.J.: Risk management in practice. In: Fikkert, D. (ed.): Proceedings of the NATO AC/243 Panel 11 RSG.03 Workshop on software engineering for large complex systems, Den Haag, 19-21 oktober 1993. TNO-FEL, Den Haag, pp. 1-8. 145



Lambert, A.J.D.; Wolters, W.T.M.; Claus, J: Quantitative Modelling of Production Chains with respect to Environmental Effects. In: Pilavachi, P.A. (ed.): Proceedings of the International Conference on Energy Efficiency in Process Technology, Vougliameni (Athens), 1993. Elsevier Applied Science, Amsterdam, 1993, pp. 960-969. Pels, H.J.: Produktgegevensbeheer: Waarom en Waarmee. In: Cornelissen, M.P.J. (ed.): Produktgegevensbeheer, Congresbundel NGI congres Produktgegevensbeheer: van wishlist tot shortlist, Amstelveen, 14 december 1993. NGI/Samsom, Alphen aid Rijn, l 993, pp. 1-1 l. Rampersad, H.K.: The DFA House. In: Proceedings Assembly Automation, Bradford, december 1993. MCB University Press, Bradford (UK), 13, 4, 1993, pp. 29-36. Renkema, T-J.W.: Evaluation of investments in information technology: preliminary research finding. In: Rooke, P. (ed.): Proceedings of the 4th European Software Cost Modelling Meeting, Bristol, 2224 maart 1993. CSR, Landen, 1993, pp. 9.1-9.18. Schuwer, R.V.: Integratie: van tactiek naar strategie. In: Spek, R. van der (ed.): Proceedings congres Kennistechnologie '93, Amsterdam, 27-28 oktober 1993. Ten Hagen en Stam, Den Haag, 1993, pp. 191-196. Timmermans, P.: Control Architectures and modular information systems: a comparative experiment. In: Pappas, I.A.; Tatsiopoulis, 1.P. (eds.): Proceedings of the 1993 APMS-conference, Athene, september 1993. IFIP/Elsevier, Amsterdam, I 993, pp. 1-10. Trienekens, J.J.M.; Heemstra, F.J.; Kusters, R.: Defining Systems Quality: involving end users. In: Bum-Murdoch, M.J. (ed.): Proceedings of the European Function Point Users Group, Bristol, 24-26 maart 1993. EFPUB, Poole (UK), 1993, pp. 13.1-13.12.

146



Trienekens, J.H.; Trienekens, J.J.M.: Information Systems for Production Management in the Food Processing Industry; Problems and Needs identified by Empirical Research. In: Pappas, I.A.; Tatsiopoulos, I.P. (eds.): Proceedings of the IFIP TC5/WG 5.7 Fifth International Conference on Advances in Production Management Systems - APMS'93, Athene (Griekenland), september 1993. IFIP, North-Holland, 1993, pp. 449-457. Trienekens, J.J.M.: Report on the Impact of CASE on Software Productivity & Quality. In: Conlon, J. (ed.): Workshop Report of the Sixth International Workshop on Computer-Aided Software Engineering, International Workshop on CASE. IEEE Computer Society Press, Los Alamitos, California, USA, oktober 1993, pp. 20-22. Veth, A.F .L.: Logistiek in de ziekenhuisapotheek. In: Proceedings Logistiek en Centrasys, Utrecht, 11 november 1993. Cendata, Nieuwegein, 1993, pp. 5-8. Veth, A.F.L.: Van waardeloze gegevens naar waardevolle informatie. In: Proceedings Telematica en onderwijs; een gezamenlijk belang voor overheid en bedrijfsleven, Rotterdam, 8 september 1993. Ediforum, Leidschendam, 1993, pp. 19-34. Wortmann, J.C.: Enterprise Modelling: purposes and means. In: Pappas, I.A.; Tatsiopoulis, I.P. (eds.): Proceedings of the 1993 APMS-conference, Advances in Production Management Systems, Athene, september 1993. IFIP/Elsevier, Amsterdam, 1993, pp. 613-623.

Other Publications

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Flapper, S.D.P.; Munnich, J.A.H.F., Zanden, J.P.J. van der; Koene, L.P.: Logistieke informatiesystemen voor de (semi-)procesindustrie. Rapportnr. IPL-TNO D93 LM 057, december 1993, pp. 79. Heemstra, F.J.; Kusters, R.J.: Een methode van kosten-batenanalyse van automatiseringsprojecten. Rijkswaterstaat/ Adviesdienst Verkeer en Vervoer, rapport R WS - AVV - D 81 7, Rotterdam, 1993, pp. 76.

147



Heemstra, F.J.; Kusters, R.J.; Trienekens, J.J.M: Kwaliteit van Informatiesysteem-ontwikkeling; K waliteitsbehoeftebepaling, Uitgave van Adviesdienst Verkeer en Vervoer, Directoraat Generaal Rijkswaterstaat. Ministerie van Verkeer en Waterstaat, Rotterdam, november 1993, pp. 118. Heemstra, F.J.; Kusters, R.; Trienekens, J.J.M.; Thierolf, J.W.: Onderzoek Kwaliteitsbehoefte DAVOS. Eindrapport in opdracht van de Dienst Getijdewateren van RijksWaterstaat (RWS/DGW), Ministerie van Verkeer en Waterstaat, Rotterdam, november 1993, pp. 14 (+pp. 60 bijlagen). Heemstra, F.J.; Kusters, R.J.: Risico-management van de informatiesysteemontwikkeling bij Rijkswaterstaat. Rijkswaterstaat/ Adviesdienst Verkeer en Vervoer, rapport RWS - AVV - D 816, Rotterdam, 1993, pp. 41.

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Internal Reports

Cullen, R.; Grunwald, H.; Wortmann, J.C.: Computer, Manager, Organisatie, dee! I en II. Research rapport EUT/BDK/54, Technische Universiteit Eindhoven, Eindhoven, 1993, pp. 24. Veth, A.F.L. Woekeren en overvloed; over de toepassing van EDI en telematica lntreerede, TU Eindhoven, 17 september 1993, pp. 28.


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Aalst, W. van der; Houben, G.J.P.M.; Toom, P.van der; Vlist, P. van der: Formele specificatie en simulatie: de RODOS-case. Informatie, 36, 10, 1994, pp. 609-615. Bemelmans, T.M.A.; Hee, K. van; Hacquebard, A.: Kanttekeningen bij het visitatierapport HBO-Informatica. Informatie, 36, 11, 1994, pp. 661-666. Cullen, R; Grunwald, H.; Wortmann, J.C.: Executive Information Systems. Bedrijfskunde, 66, I, 1994, pp. 75-82.

148



Hoppenbrouwers, J.J.E.M.; Smetsers, J.A.W.M.; Vlist, P. van der; Wortmann, J.C.: Drastische levertijdreductie door meer-niveau afstemming. Tijdschrift voor Inkoop en Logistiek, 10, 7/8, 1994, pp. 40-44. Hurk, A.C.M. van den; Berg, R.J. van den; Maassen, H.; Trienekens, J.J.M.: Informatie-infrastructuur als basis voor business process redesign: resultaten van een case-study. lnformatie, 36, 7/8, 1994, pp. 475-483. Kornelius, L.; Vlist, P. van der; Voller, Th.L.: Er kan meer met EDI; een gestructureerde analyse van de mogelijkheden. Tijdschrift voor Inkoop en Logistiek, 10, 6, 1994, pp. 52-56. Renkema, T.J.W.: Besluitvorming over investeringen in de informatie-infrastructuur. Informatie, 36, themanummer, 1994, pp. 814-823. Vlist, P. van der: Business Re-engineering maakt van inkopen een ander vak: De rol van EDI. Tijdschrift voor Inkoop en Logistiek, 10, 3, 1994, pp. 26-29. Wortmann, J.C.: Meer-niveau afstemming in industriele toelevering. Bedrijfskunde, 66, 4, 1994, pp. 24-30.

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Bemelmans, T.M.A.: AaBee (gastcolumn in TINFON). Tijdschrift voor Informatica-onderwijs, 4, 4, 1994, pp. 61. Berg, R.J. van den: Communicatie over discriminatie; verbetering van softwarekwaliteit door differentiatie in het belang van kwaliteitsfactoren. BIK-magazine, 2, 10, oktober 1994, pp. 4. Breuls, P.: Engineering Data Management in vogelvlucht: realiteit of toekomstmuziek? De Constructeur, 33, 13, pp. 4-8. Breuls, P.; Bulder, B.; Rechter, R. de: Produktconfigurator voor het stroomlijnen van de organisatie. De Constructeur, 33, 13, pp. 38-41. Lambert, A.J.D.: Ketenbeschrijving van Produktiesystemen. Milieu, Tijdschrift voor Milieukunde, 9, 1, 1994, pp. 12-22. 149



Lambert, A.J.D.: Minimization of Number of Units in Heat Exchanger Networks using a Lumped Approach. Computers in Chemical Engineering, 18, 1994, pp. 71-74. Lambert, A.J.D.; Berg, K.: Normen voor Unieke Bedrijven. Doelmatige Bedrijfsvoering, 6, I, 1994, pp. 24-31. Pels, H.J.: Databases voor de UNIX-omgeving. Database Magazine, 5, 1, pp. 39-41. Rotteveel, A.; Vlist, P. van der: Mengvoerfabrikant krijgt met EDI greep op inkomende goederenstroom. Bedrijfskundig Vakblad, 6, 4, 1994, pp. 31-35.


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Books

Bemelmans, T.M.A.: Bestuurlijke Informatiesystemen en Automatisering. Kluwer, Deventer, 1994, pp. 356. Heemstra, F.J.; Kusters, R.J.; Trienekens, J.J.M.: Van kwaliteitsbehoeften naar kwaliteitseisen. Lansa Publishing, Leidschendam, 1994, pp. 202. Rampersad, H.K.: Integrated and Simultaneous Design for Robotic Assembly. John Wiley & Sons, New York, 1994, pp. 212. Vermeulen, A.A.M.: POI, een introductie, tweede druk. Kluwer, Deventer, 1994, pp. 160.

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Chapters

Heemstra, F.J.; Kusters, R.J.: Bepaling van kosten en baten van automatiseringsprojecten. In: Roos, J. (ed.): Handboek Checklisten Infonnatiemanagement. Kluwer Bedrijfswetenschappen, Deventer, 1994, pp. 2.F.4.1 - 2.F.4.42.

150



Lambert, A.J.D.: Basisbegrippen milieukunde. In: Hekman, H. (ed.): Handboek Arbeids- en Milieuveiligheid. Kluwer Bedrijfswetenschappen, Deventer, 1994, pp. 1.1.1-01 - 1.1.1-14. Pels, H.J.: Inleiding databases voor toepassingsgebieden. In: Pels, H.J., e.a. (eds.): Handboek Database Systemen, Supplement 4-12-1994. Array Publications, Alphen aid Rijn, 1994, pp. 8000/1-8000/15. Schuwer, R.V.: Predicatenlogica. In: Pels, H.J., e.a. (eds.): Handboek Database Systemen, nr. 1240. Array Publications, Alphen aid Rijn, 1994, pp. 1-16. Schuwer, R. V.: Propositielogica. In: Pels, H.J., e.a. (eds.): Handboek Database Systemen, nr. 1230. Array Publications, Alphen aid Rijn, 1994, pp. 1-14. Trienekens, J.J.M.: Kwaliteit van Informatietechnologie. In: Roos, J. (ed.): Handboek Checklijsten Informatica. Kluwer Bedrijfswetenschappen, Deventer, 1994, pp. 3.D.1.1-01 - 3.D.1.1-16. Vlist, P. van der: Dataverkeer over GSM. In: Jong, C. de, e.a. (eds.): Handboek Telematica, Teleac. Samsom Bedrijfsinformatie, Alphen aan de Rijn, 1994, pp. 1-7.

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Proceedings

Berg, R.J. van den; Hurk, A.C.M. van den; Maassen, H.; Trienekens, J.J.M.: Information-infrastructure as a basis for business process redesign: results of a case-study. In: Baets, W. (eds.): Proceedings of the Second European Conference on Information Systems, Breukelen, 30-31 mei 1994. Nijenrode University, Breukelen, 1994, pp. 719-727. Berg, R.J. van den: Supporting decision making on the information infrastructure with a formal specification tool. In: Callahan, R.O. (eds.): Proceedings of the Second International Conference of the Strategic Information Systems Network, Barcelona, 25-28 september 1994. Universidad de Navarra, Barcelona, 1994, pp. 10.

151



Berg, R.J. van den; Renkema, T.J.W.: Tackling information management issues through an information infrastructure. In: Baets, W. (eds.): Proceedings of the 6th International Conference of the Information Resources Management Association, San Antonio, USA, 25-28 mei 1994. IDEA Group Publishing, Harrisburg (USA), 1994, pp. 122-124. Ekering, C.F.; Kornelius, L.: A framework for identifying Interorganisational production control needs. In: Platts, K. (ed.): Proceedings of the first international conference of the EOMA, Cambridge, UK, 27-29 juni 1994. Cambridge University Press, Cambridge, 1994, pp.451-456. Fokkink, J.G.; Hart, M.W. 't; Veldhoen, B.J.H.: Knowledge Reallocation and Experience Exchange: Design Principles for Using IT as an Enabler in Business Design. In: Looi, Chee, Kit (eds.): Proceedings of the Second Singapore International Conference on Intelligent Systems (SPICIS'94), Singapore, 14-17 november 1994. McGrawHill, Singapore, 1994, pp. 6. Graaf, R. de; Sol, E.J.: Assessing Europe's Readiness for Concurrent Engineering. In: Paul, A.J.; Sobolewsky, M. (eds.): Proceedings CE94 Conferentie, Concurrent Engineering: Research and Applications, Pittsburgh PA, USA, augustus 1994. Concurrent Technologies Corporation, Johnstown, 1994, pp. 77-82. Grilnwald, H.; Cullen, R.; Leermakers, M.A.M.: Personal assistance systems for professionals, illustrated by EIS. In: Pehrson, B.; Simon, I.; e.a. (eds.): Proceedings 13th IFIP World Computer Congress 94, Hamburg, 31 augustus 1994. Elsevier Science B.V. (North Holland), Amsterdam, pp. 75-79. Hammer, D.; Pels, H.J.; Timmermans, P.: On the design of Manufacturing Systems for fault Tolerance. In: Walter, C.; Kliemann, F.J.; Oliveira, J.P.M. de (eds.): Proceedings IFIP WG 5.7 Working Conference on Evaluation of Production Management Systems/Gramado, Brazilie, maart 1994. Elsevier Science Amsterdam, Noord-Holland, 1994, pp. 325-333. Hart, M.W. 't; Wiers, V.C.S.: A Framework for Improving Performance in Complex Tasks. In: Bisdorff, R.; Desctes, J. (eds.): Proceedings of the First European Conference on Cognitive Science in Industry, Luxemburg, 28-30 september 1994. Centre de Recherche Public, Luxemburg, 1994, pp. 145-146.

152



Hart, M.W.'t; Schuwer, R.V.: Reducing Task Complexity: a Knowledge Management Approach. In: Chen, J.G.; Attia, F.G.; Crabtree, D.L. (eds.): Proceedings congres Expersys '94, Houston (USA), 1 en 2 december 1994. Uitgeverij IITT International, Parijs, 1994, pp. 569-575. Hoppenbrouwers, J.J.E.M.; Kornelius, L.; Vlist, P. van der: The supplier is also the customer's supplier. In: Banks, R.; Moore, D. (eds.): Proceedings of the third international IPSERA conference, Cardiff, 28-30 maart 1994. University of Glamorgan, Glamorgan, 1994, pp. 253-245. Kusters, R.J.; Renkema, T.W.: Designing local evaluation models for IT investments. In: Rooke, P.; Mancini L. (eds.): Proceedings of the European Software Cost Measurement Conference 1994, Ivrea (I), 1994. CSR, Landen, 1994, pp. 33.1-33.14 Kusters, R.J.; Heemstra, F.J.: Software maintenance: an approach towards control. In: Rooke, P.; Mancini, L. (eds.): Proceedings of the European Software Cost Measurement Conference 1994, ESCOMM, Marlow, 1994. CSR, Landen, 1994, pp. 22.1-22.10. Lambert, A.J.D.: Optimal Disassembly of Complex Products. In: Ebrahim pour, M. (ed.): Proceedings 23th Annual Meeting of Northeast Decision Sciences Institute, Portsmouth NH, USA, 1994. Omnipress, Madison (Wisconsin, USA), 1994, pp. 74-80. Rampersad, H.K.: A Concentric Design Process. In: Groumpos, P. (ed.): Proceedings of the ASl'94 Conference, Patras, Greece, juni 1994. University of Patras, Patras, 1994, pp. 158-165. Rampersad, H.K.: Integral and Simultaneous Design of Robotic Assembly Systems. In: Proceedings of the Third International Conference on Automation, Robotics and Computer Vision (ICARV '94), Singapore, november 1994. Nanyang Technological University, Singapore, 1994, pp. 132-138. Rampersad, H.K.: Simulating Robotic Assembly Cells: A general model using Coloured Petri Nets. In: Proceedings of the International Conference on Data and Knowledge Systems for Manufacturing and Engineering, Hong Kong, 1994. Chinese University of Hong Kong, Hong Kong, 1994, pp. 368-382. 153



Renkema, T.J.W.: Investeren in de informatie-infrastructuur; een ontwerpgericht perspectief. In: Heijden, H. van der; Leede, J. de; Reekum, R. van; Verrijdt, J. (eds.): Proceedings van Derde Landelijke AIO-onderzoeksdag Bedrijfskunde, I november 1994, Amersfoort. NOBO, Enschede, 1994, pp. 153-159. Renkema, T.J.W.: Investing in the information technology infrastructure. In: Gilliers, R.D.; Rivard, S.; Wand, Y. (eds.): Proceedings Doctoral Consortium International Conference of Information Systems, Canada, 1994. University of Victoria, Victoria (BC), Canada, 1994, pp. 1-13. Steen, F.E.M. van der; Mus, L.S.L.; Leermakers, M.A.M.: EIS in Ontwikkeling, In: Congresbundel SBIT "Van IT, de dingen die voorbijgaan", SBIT Activities, Tilburg 10 maart 1994. KUB Tilburg, Tilburg, 1994, pp. 17-22. Trienekens, J.J.M.; Thoma, P.: Customer Oriented Design of Software Quality Management Systems, Learning from Manufacturing, In: Ross, M.; Brebbia, C.A.; Staple, G.; Stapleton, J. (eds.): Proceedings of the Second Software Quality Management Conference (SQM '94), Edinburgh, juli 1994. Computational Mechanics Publications, Edinburgh, juli 1994, pp. 17-32. Trienekens, J.J.M.; P. Thoma: Software Quality Management Systems and Reuse, Leaming from Manufacturing. In: Vanlommel, L. (ed.): Proceedings Jaarlijkse conferentie van de Nederlands-Vlaamse Academie voor Management (NV AM), Antwerpen, februari 1994. NVAM, Antwerpen, 1994, pp. 16 (pagina's ongenummerd).

*

Textbooks

Vlist, P. van der: EDI in de transportsector. Samsom Bedrijfsinformatie, Alphen aan de Rijn, 1994, pp. 352. Other Publications

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Berghout, E.W.; Renkema, T.J.W.: Beoordelen van voorstellen voor investeringen in informatiesystemen: begrippenkader en vergelijking van methoden. TU Delft, Rapport 94-27, faculteit Technische Wiskunde en Informatica, ISSN 0920-2358, 1994, pp. 33. 154


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Internal Reports

Hart, M. W. 't: Ondersteuning van Professionals m.b.v. IT: working paper. Report EUT/BDK/61. Technische Universiteit Eindhoven, Eindhoven, 1994, pp. 61.

1995

Journal Articles

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Browne, J.; Sackett, P.J.; Wortmann, J.C.: Future Manufacturing Systems - Towards the extended enterprise. Computers in Industry, 25, 1995, pp. 235-254. Wolters, W.T.M.; Lambert, A.J.D.; Claus, J.: Sequencing problems in designing energy efficient production systems. International Journal on Production Economics, 41, 3, 1995, pp. 405-410. Zwegers, A.J.R.; Gransier, T.A.G.: Managing re-engineering with the CIMOSA architectural framework. Computers in Industry, 27, 1995, pp. 143-154.

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Bemelmans, T.M.A.; Matthijsse, R.: In formatie-infrastructuren. lnformatie en Informatiebeleid, 13, 2, 1995, pp. 57-66. Kornelius, L.; Vlist, P. van der: SCORE moet industrieel netwerk beheersbaar maken. Tijdschrift voor Inkoop & Logistiek, 11, 11, 1995, pp. 72-79. Stekelenborg, R.H.A. van: Op weg naar een beslissingsondersteunend informatiesysteem voor inkopers. Tijdschrift voor Inkoop & Logistiek, 11, 10, 1995, pp. 14-21. Stekelenborg, R.H.A. van; Wijnstra, J.Y.F.: Power and Efficiency in Supply and Value Chain Management. Tijdschrift voor Inkoop & Logistiek, 11, 7-8, 1995, pp. 27-28.

155


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Bemelmans, T.M.A.: Executive Information Systems. BIK-Magazine, 3, 12, 1995, pp. 3. Bemelmans, T.M.A.: Het debat via micro-elektronica. BIK-Magazine, 3, 6, 1995, pp. 3-4. Bemelmans, T.M.A.: Toekomstverkenning informatievoorziening. Tijdschrift Het Waterschap, 6, 23 maart 1995, pp. 230-232. Deitz, R.M.H.; Renkema, T.J.W.: Investeren is meer dan een rekensom. Automatiseringsgids, 3, 20 januari 1995, pp. 15. Genuchten, M.J.I.M. van; Schuwer, R.V.: Electronische vergadersystemen. Directie Zaken, 3, 5, 1995, pp. 36-40. Genuchten, M.J.I.M.; Schuwer, R.V.: Electronische vergadersystemen: Groupware die zijn waarde al heeft bewezen. Workgroup Magazine, 7, 1995, pp. 12-13 en pp. 28-30. Heemstra, F.J.; Kusters, R.J.; Trienekens, J.J.M.: Kwaliteit van Informatiesystemen. Tijdschrift voor Bedrijfsadministratie, 99, september 1995, pp. 337-343. Jansen, M.H.; Lambert, A.J.D.: Milieu behoort tot Total Quality Management. De Ingenieur, 16, 11 oktober, 1995, pp. 33-35. Stekelenborg, R.H.A. van: Buyer's Market en Informatiemaatschappij: Gevolgen voor de Marketeer. Marktvisie, 6, 3, 1995, pp. 4-5. Stekelenborg, R.H.A. van: De 'lean main supplier': De redder van de Nederlandse toeleveringsindustrie. Scope, 2, 4, 1995, pp. 7-10.

156




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Books

Grunwald, H.J.; Hennekens, L.: Executive information Systems; ontwikkeling en gebruik. Kluwer Bedrijfswetenschapen, Deventer, 1995, NUGI 855; Topics in IT, pp. 128.

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Chapters

Bemelmans, T.M.A.; Matthijsse, R.: Bedrijfskundig onderzoek naar Informatie-infrastructuren. In: Dam, C. van; Beek, T. van (eds.): Bedrijfskundige uitdagingen & de manager van nu. Kluwer, Deventer, 1995, pp. 89-96. Bemelmans, T.M.A.: Informatievoorziening georganiseerd. In: Looyen, M.; Mantelaers, P. (eds.): Organisatie van de Informatievoorziening. Kluwer, Deventer, 1995, pp. 1-9. Genuchten, M.J.I.M. van; Heemstra, F.J.; Kusters, R.J.: Bepaling van kosten en baten van automatiseringsprojecten met de KBA-methode. In: Vosselman, E.G.J., e.a. (eds.): Praktijkgids De Controller & Informatiemanagement. Kluwer, Deventer, afl. 14, juni 1995, pp. 2.2.7.C-Ol - 2.2.7.C-22. Genuchten, M.J.I.M. van; Heemstra, F.J.; Kusters, R.J.: Software Cost Models. In: Kent, A.; Williams, J.G. (eds.): Encyclopedia of Microcomputers, vol. 16. Marcel Dekker Inc., New York, 1995, pp. 19-36. Grunwald, H.G.; Hennekens, L.E.: Implementatie en Toepassingen van Executive information systems (EIS). In: Roos, J. (ed.): Handboek Checklisten Informatie-management, aflevering 11. Kluwer Bedrijfswetenschappen, Deventer, 1995, pp. 2.C.1.4-01 - 2.C.1.4-20. Hart, M.W. 't: De ondersteuning van kenniswerkers door informatietechnologie. In: Handboek Informatica, september 1995. Samsom, Alphen aid Rijn, 1995, D 2320 pp 1-23. Heemstra, F.J.; Kusters, R.J.: Risicomanagement: van concept naar implementatie. In: Koorevaar, P.; Oonincx, J.A.M.; Ribbers, P. (eds.): Handboek Bestuurlijke Informatiekunde (BIK). Samsom Bedrijfsinformatie, Alphen aid Rijn, mei 1995, pp. 02210-1 - D2210-26.

157



Lambert, A.J.D.: Massa- en energiestromen. In: Hekman, H. (ed.): Handboek Arbeids- en Milieuveiligheid. Kluwer Bedrijfswetenschappen, Deventer, 1995, pp. 2.7.1-01 - 2.7.1-20. Stekelenborg, R.H.A. van: Informatiesystemen voor de nieuwe inkoopfunctie. In: Koorevaar, P.; Oonincx, J.A.M.; Ribbers, P. (eds.): Handboek Bestuurlijke Informatiekunde (BIK). Samsom Bedrijfsinformatie, Alphen aid Rijo, C 1150, 11, 1995, pp. 1-23. Vermeulen, A.A.M.: De Eindhovense periode. In: Eijnatten, F.M. van (ed.): Laveren tussen simpel en complex. Van Gorcum, Assen, 1995, pp. 37-49.

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Proceedings

Aerts, A.T.M.; Pustjens, M.J.H.; Veth, A.F.L.: Improving the quality of information exchange in a business chain. In: Larsen, J.0. (ed.): Proceedings of the 8th ERCIM, Database research group workshop on Database Issues and Infrastructure in cooperative information systems, Trondheim, 1995. Trondheim, 1995, pp. 5-16. Bassie, E.; Aerts, A.; Giesberts, P.; Trienekens, J.J.M.: QUality Assurance SoftwAre Requirements (QUASAR). In: Donkidis, G. (ed.): Proceedings of the European Conference on Information Systems, Athene, 1995. Athens University of Economics and Business, Athene, 1995, pp. 1087-1096. Bemelmans, T.M.A.; Matthijsse, R.: Informatie Infrastructuur. In: Proceedings IBA-conferentie Baten van IT, Den Haag, 1995. VNG, Den Haag, 1995, pp. 70-79. Berg, R.J. van den; Wortmann, J.C.: CIM requires a new manufacturing engineering. In: Groumpos, P.; Oliveira, A. de (eds.): Proceedings of the Advanced Summer Institute on Intelligent Manufacturing, Lissabon, 25-28 juni 1995. ICIMS-NOE, Cascais, 1995, pp. 332-338. Berg, R.J. van den: Facilitating BPR with CASE-based modelling of the information infrastructure In: Hamel, B.; William, A. (eds.): Proceedings of the 13th International Conference of the Association of Management, Vancouver, 2-5 augustus 1995. Association of Management, New York, 1995, pp. 23-28 (volume IV). 158



Berg, R.J. van den: Fitting specification techniques to strategic decision making about information infrastrutures. In: Assar, S. (ed.): Proceedings of the CAiSE '95 Doctoral Consortium, Jyvaskyla, 12-18 juni 1995. CAiSE, Parijs, 1995, pp. 38-42. Berg, R.J. van den: The role of information infrastructure enhancement in BPR. In: Jon, Gh; Jon, J. (eds.): Proceedings of the 2nd international symposium of economic informatics, 10-13 mei 1995. ASE Printing House, Boekarest, 1995, pp. 16-21. Boer, L. de; Stekelenborg, R.H.A. van: Decision Support for Purchasing. Power and Efficiency in Supply and Value Chain Management. In: Cox, A. (ed.): Proceedings of the 4th Annual International IPSERA Conference, Birmingham, UK, april 1995. University of Birmingham, Birmingham, 1995, pp. 15. Deitz, R.M.H.; Renkema, T.J.W.: lnvesteringen in informatietechnologie: beslissen over infrastructurele voorzieningen en strategische toepassingen. In: Looise, J.C.; Klijnstra, A.M.; Pol, B.G.F. (eds.): Congresbundel 7e NOBO-onderzoeksdag, Groningen, 22 november 1995. NOBO, Enschede, 1995, pp. 251-261. Deitz, R.M.H.; Renkema, T.J.W.: Planning and justifying investments in information technology: a multi-perspective framework and case study evidence. In: Brown, A.; Remeny, D. (eds): Proceedings Second European Conference on IT Investment Evaluation, Birmingham, 1995. The Operational Research Society, Birmingham, 1995, pp. 28-41. Eisinga, P.J.; Zwan, M. van der; Trienekens, J.J.M.: Evaluation of Software Quality, Concepts and Experiences In: Frlihauf et al (eds.): Proceedings of the First World Congress for Software Quality, USA San Francisco, 1995. American Society for Quality Control, Milwaukee, U.S.A., pp. 13.1-13.14. Goossenaerts, J.; Azcarraga, A.P.; Acebedo, C.M.; Bj0rner, D.: Information and Command Infrastructures for Small and Medium Size Enterprises. In: Camarinha-Matos, L.; Afsarmanesh, H. (eds.): Balanced Automation Systems-Architectures and design methods, Proceedings of the IEEE/ECLA/IFIP Int. Conference on Architectures and Design Methods for Balanced Automation Systems, Vitoria, Brazilie, juli 1995. Chapman & Hall, London, UK, 1995, pp. 29-36.

159



Heemstra, F.J.; Kusters, R.J.; Trienekens, J.J.M.: Defining systems quality: involving end-users. In: Rosca, I.G.; Ivan, I. (eds.): Proceedings of the 2nd international symposium on economic informatics, Boekarest, Roemenie, 1995. ASE Printings House, Bukarest, 1995, pp. 110-121. Heemstra, F.J.; Kusters, R.J.; Trienekens, J.J.M.: From Quality Requirement Factor to Quality Factor: an end-user based method. In: Cowderoy, A. (ed.): Proceedings of the 6th European Software Cost Modelling Meeting, Kerkrade, 17-19 mei 1995. Software Reliability Centre (SRC), Londen, 1995, pp. 18.1-19.19. KivistO, T.T.; Stekelenborg, R.H.A. van: A System Architecture for Purchasing: Preliminary Results. Co-operation in Manufacturing: CIM at Work. In: Wortmann, J.C. (ed.): Proceedings Joint Final Conference of the CIMMOD and CIMDEV Working ·Groups, Eindhoven, augustus, 199 5. Technische Universiteit Eindhoven, Eindhoven, 1995, pp. 186-195. Pels, H.J.; Rexwinkel, H.H.; Hoevenaars, S.D.W.: Document quality levels: a PDM-tool for engineering-process control. In: Miller, E. (ed.): Proceedings PDM-Europe '95 conference, Noordwijk, 24-26 oktober 1995. CIM-data, Ann-Arbor, USA, Day 2- Session B-2, pp. 1-12. Renkema, T.J.W.: Information infrastructure: value for money?; the role and evaluation of investment in the information infrastructure. In: Hamel, B.; William, A. (eds.): Proceedings (IS Group) of the 13th Annual Conference of the Association of Management, Vancouver, 2-5 augustus 1995. The Association of Management Virginia, USA, 1995, pp. 152-161. Renkema, T.J.W.; Dolan, T.J.: Investment-based analysis of IT enabled Business Process Re-engineering, a case study within Engineering Data Management. In: Browne, J.; O'Sullivan, D. (eds): Re-engineering the Enterprise, Proceedings IFIP 5.7 working conference, Galway, Ierland, 1995. Chapman & Hall, London, 1995, pp. 141-154. Renkema, T.J.W.: Managing the information infrastructure for business value. In: Farbey, B.; Serafeimidis, V. (eds.): Proceedings of the Evaluation Workshop, European Conference on Information Systems, Athens, Greece, 1995. The Greek EDI- Awareness Center, Athene, 1995, pp. 22-37.

160



Schuwer, R.V.: The Role of a Knowledge Base System in Knowledge Management. In: R°';sa, I.; Ivan, I. (eds.): Proceedings Software Engineering and Applications, Boekarest, 10-13 mei 1995. ASE Printings House, Bukarest, 1995, pp. 438-444. Solingen, R. van; Latum, F. van; Oivo, M.; Berghout, E.W.: Application of Software Measurement at Schlumberger RPS: Towards enhancing GQM. In: Cowderoy, A. (ed.): Proceedings of the 6th European Software Cost Modeling Meeting (ESCOM), Kerkrade, 17-19 mei 1995. CSR, Londen, 1995, pp. 12.1-12.15. Stekelenborg, R.H.A. van: Information Systems Support for Initial Purchasing Processes. Looking to the 21st Century in Purchasing and Supply Chain Management. In: Kemp, R.; Lamming, R. (eds.): Proceedings of the First Worldwide Research Symposium on Purchasing and Supply Chain Management, Tempe, Arizona, USA, maart 1995. IFPMM/PMAC/NAPM/CIPS, Tempe, Arizona, 1995, pp. 516-526. Veenendaal, E. van; Trienekens, J.J.M.: Testing software based on quality needs. In: Schaeffer et al (eds.): Proceedings of the 3rd International Conference on Software Testing Analysis & Review, London, 1995. Software Quality Engineering, Jacksonville USA, 1995, pp. 5.1-5.10. Vlist, P. van der; Kornelius, L.: SCORE: Supply for Customer Orders in the Extended Enterprise. In: Storch, R. (ed.): Proceedings IFIP WG5. 7 working conference, Seattle WA, USA, 1995. Elsevier Science Publishers, Amsterdam, 1995, pp. 8. Vries, M. de; Pei, X.J.; Zwegers, A.: Modelling Tool GtVOICE. In: Gransier, T.; Schonewolf, W. (eds.): Proceedings VOICE Workshop, Reichenbach, Germany, februari 1995 (Esprit Project VOICE II). Voice Consortium, Stuttgart, (EP 6682), 1995, pp. 21-28 Zwegers, A.J.R.; Fang, S.G.; Pels, H.J.: Evaluation of Architecture Design. In: Groumpos, P.; Oliveira, A. de (eds.): Proceedings Advanced Summer Institute (ASl'95), EspritBR no. 9251, Network of Excellence in Intelligent Control and Integrated Manufacturing Systems, Lissabon, 1995. Network of Excellence in Intelligent Control and Integrated Manufacturing Systems, lissabon, 1995.

161



Other Publications

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Boer, L. de; Stekelenborg, R.H.A. van: SSS: Supplier Selection System: Intermediate Report. Rapport i.o.v. Philips Medical Systems Nederland B.V., Best, 1995, pp. 47. Higgins, S.; Dolan, T.; Dekker, W. den: Recommendations on structure and content of the SRS (DRAF1). PMS Confidential, december 1995, pp. 38. Renkema, T.J.W.: Brainstormen rondom de informatie-infrastructuur. Extern rapport AEGON/TUE, februari 1995, pp. 12. Renkema, T.J.W.: Case rapport: besluitvonning over AETAS. Extern rapport AEGON/TUE, juli 1995, pp. 10. Renkema, T.J.W.: Case rapport: besluitvonning over Client/Server. Extern rapport AEGON/TUE, maart 1995, pp. 10.

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Internal Reports

Coenjaerts, M.; Vermeer, B.H.P.J.: De Groothandel is Dood. Leve de Groothandel! Report EUT/BDK 70, Technische Universiteit Eindhoven, Eindhoven, 1995, pp. 67. Euwe, M.J.: Problemen en knelpunten bij gebruik van MRP in de praktijk. Report EUT/BDK 71, Technische Universiteit Eindhoven, Eindhoven, 1995, pp. 23. Renkema, T.J.W.: Methodologies for information systems investment evaluation at the proposal stage, a comparative review. Report EUT/TUE 69, Technische Universiteit Eindhoven, Eindhoven, 1995, pp. 18.

162




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Graaf, R. de; Komelius, L.: Inter-Organizational concurrent Engineering: A Case Study in PCB Manufacturing. Computers in Industry, 30, 1996, pp. 37-47. Hart, W. 't: Matching intelligent systems with business process reengineering. Intelligent Systems in Accounting, Finance and Management, 5, 1996, pp. 41-53. Punter, T. de; Lemmen, K.: The MEMA-model: towards a new approach for method Engineering. Information and Software Technology, 38, 1996, 295-305. Timmermans, P.; Szakal, L.: A comparative experiment of control architectures. Computers in Industry, 28, 1996, pp. 185-194.

*


Bemelmans, T.M.A.: Biotoop en infotoop. Informatie, 38, 1, 1996, pp. 36. Heemstra, F.J.; Kusters, R.J.; Trienekens, J.J.M.: K waliteit komt niet vanzelf, over kwaliteit moet je praten. Informatie, 3 8, 1, 1996, pp. 44-48.

*


Bemelmans, T.M.A.: Eerst denken dan doen. BIK-magazine, 4, 5, 1996, pp. 3. Hans sen, R. W.: Concurrent engineering bij Fokker. Bedrijfskundig Vakblad, 963, 1996, pp. 4-10. Hans sen, R. W.: Het structureren van complexe engineering projecten. De Constructeur, 3, 1996, pp. 46-52.

163



Jansen, M.H.; Lambert, A.J.D.; Claus, J.: Milieu-inforrnatiesystemen op basis van materiaal- en energiestromen voor bedrijven in produktketens. Milieu: tijdschrift voor milieukunde, 11, 3, 1996, pp. 123-129. Schrijver, R.L.J.; Graaf, R. de: Development of a Tool for Benchmarking for Concurrent Engineering. Concurrent Engineering Research and Applications, 4, 2, 1996, pp. 159-170.


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Books

Zeist, B. van; Hendriks, P.; Paulussen, R.; Trienekens, J.: Kwaliteit van softwareprodukten, Praktijkervaringen met een kwaliteitsmodel. Kluwer Bedrijfswetenschappen, Deventer, 1996, pp. 178.

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Chapters

Bemelmans, T.M.A.: Automatisering met toekomst. In: Jaarboek geo-infonnatie 1996. Ravi, Amersfoort, 1996, pp. 59-67. Bemelmans, T.M.A.: Geo-infonnatie-infrastructuren. In: Boeler, A.J. (ed.): Inforrnatievemieuwing tussen bestuurslagen. Samson, Alphen a.d. Rijn, 1996, pp. 31-39. Bemelmans, T.M.A.: Op weg naar infonnatie-infrastructuren. In: Oonincx, e.a. (eds.): Organisatie, besturing en infonnatie. Samson, Alphen a.d. Rijn, 1996, pp. 167-178. Bemelmans, T.M.A.: Sturen en zorg. In: Beek, C.C. van, e.a. (eds.): Handboek Sturing met zorgprodukten. Van Logchum, Houten, 1996, pp. A2000/3 - A2000/15. Boer, L. de; Stekelenborg, R.H.A. van: Decision Support for Contemporary Purchasing. In: Cox, A.; Lamming, R. (eds.): Innovations in Procurement Management. Earlsgate Press, Boston, Lincolnshire, 1996, pp. 173-191.

164



Heemstra, F.J.; Genuchten, M. van; Kusters, R.J: Investeren in een technisch-complex project. In: Bruijn, J.A. de; Jong P. de; Karsten, A.F.A.; Zanten, W.P.C. van (eds.): Grote projecten: besluitvorming en management. Samson H.D. Tjeenk Willink, Alphen a.d. Rijn, 1996, pp. 283-298. Lambert, A.J.D.: Massa- en energiestromen op bedrijfsniveau I (modellen en praktijkvoorbeelden). In: Hekman, H. (ed.): Handboek Arbeids- en Milieuveiligheid. Kluwer Bedrijfswetenschappen, Deventer, 1996, pp. 2.7.3-01 - 2.7.3-2.2. Lambert, A.J.D.: Bedrijfsinteme milieuzorgsystemen. In: Hekman, H. (ed.): Handboek Arbeids- en Milieuveiligheid. Kluwer Bedrijfswetenschappen, Deventer, 1996, pp. 5.4.2-01 - 5.4.2-18. Pels, H.J.: Het entity relationship model. In: Pels, H.J., e.a. (eds.): Handboek Database Systemen, 3e supplement. Array Publications, Alpen a.d. Rijn, 1996, pp. 2050: 1-18. Punter, H.T.: Het evalurem van een automatiseringsproject. In: Heemstra, F .J.; Mulder, F. (eds.): Handleiding specialisatieproject Technische Wetenschappen. Open Universiteit, Heerlen, 1996, pp. 14. Trienekens; Eisinga: Evaluatie van softwarekwaliteitsconcepten en case-studie ervaringen. In: Dam, C. van; Beek, Th. van (eds.): Bedrijfskundige uitdagingen en de manager van nu. Kluwer Bedrijfswetenschappen, Deventer, 1996, pp. 97-107. Vermeulen, A.A.M.; Kuil, R.J.H. van de; Bemmel, E. van: Computerondersteund parallelliseren en segmenteren van orderstromen. In: Eijnatten, F.M. van (ed.): Sociotechnisch Ontwerpen. Lemma, Utrecht, 1996, pp. 87-95. Vermeulen, A.A.M.; Bemmel, E. van; Kuil, R.J.H. van de: Het ontwerpen van stroomgerichte organisaties. In: Eijnatten, F.M. van (ed.): Sociotechnisch Ontwerpen. Lemma, Utrecht, 1996, pp. 64-85. Wognum, P.M.; Stoeten, B.J.B.; Kerkhof, M.; Graaf, R. de: PMO-RACE: a combined method for assessing organizations for Concurrent Engineering. In: Soboleweski, M.; Fox, M. (eds.): Advances in Concurrent Engineering (series editor: B. Prasad). Technomic Publishing Co., Inc., Toronto (Canada), 1996, pp. 113-120. 165


*


Proceedings

Hanssen, R. W.: Re-engineering Engineering. In: Fisscher, O.A.M. (ed.): Proceedings of the R&D Management Conference 1996, Enschede. University Twente Quality Centre, Enschede, 1996, pp. 154-168. Hanssen, R.W.: Setting-up work breakdown structures for large-scale engineering projects. In: International Project Management Association (ed.): Proceedings of the 96 World Congress on Project Management, Parijs, 1996. International Project Management Association, Parijs, 1996, pp. 575-585. Heemstra, F.J.; Kusters, R.J.: Risk management for IT projects: theory and practice. In: Coelho, J.D., et. al. (eds.): Proceedings of the 4th European Conference on Information Systems, Lissabon, 1996. Faculdade de Economia da Universidade Nova de Lisboa, Lissabon, 1996, pp. 673-686. Heemstra, F.J.; Kusters, R.J.; ruys, H.D.; Salomons, 0.J.; Aendenroomer, W.J.: VITAAL: a framework for designing metrics. In: Cowderoy, A. (ed.): Proceedings of the 7th European Software Control and Metrics Conference, 1996. CSR, Londen, 1996, pp. 39-64. Kempeners, M.A.: Account management for purchasing management: a way to manage relationships with key suppliers. In: Weele, A.J. van; Stekelenborg, R.H.A. van (eds.): Proceedings of the 5th International Annual IPSERA Conference, Eindhoven, 1-3 april 1996. Technische Universiteit Eindhoven, Eindhoven, 1996, pp. 623-635. Kornelius, L.; Wijnstra, J.Y.F.: Marketing equals Purchasing: buyer and Supplier Redefined. In: Weele, A.J. van; Stekelenborg, R.H.A. van (eds.): Proceedings of the 5th International Annual IPSERA Conference, Eindhoven, 1-3 april 1996. Technische Universiteit Eindhoven, Eindhoven, 1996, pp. 412-421. Lambert, A.J.D.; Ron, A.J. de; Splinter, M.A.M.: Optimal Disassembly. In: Ziist, R.; Caduff, G. (eds): Proceedings of the 3rd International Seminar on Life Cycle Engineering, Zurich, 18-20 maart 1996. ETH, Zurich, 1996, pp. 203-210.

166



Lambert, A.J.D.; Claus, J.: Physical-economic Modelling of the Pork prodcution Chain. In: Trienekens, J.H.; Zuurbier, P.J.P. (eds.): Proceedings of the 2nd International Conference on Chain Management in Agri- and Food Business, Ede, 30-31mei1996. Departement of Management Studies, Wageningen Agricultural University, Wageningen, 1996, pp. 579-590. Spaandonk, K. van; Kusters, R.J.; Govers, C.: Inplementing a metric porgramma: reference strategies. In: Cowderoy, A. (ed.): Proceedings of the 7th European Software Control and Metrics Conference, 1996. CSR, Londen, 1996, pp. 29-38. Stekelenborg, R.H.A. van: On the way to supportive information technology for contemporary industrial purchasing: a summary of four years of Dutch design-oriented research. In: Weele, A.J. van; Stekelenborg, R.H.A. van (eds.): Proceedings of the 5th International Annual IPSERA Conference, Eindhoven, 1-3 april 1996. Technische Universiteit Eindhoven, Eindhoven, 1996, pp. 345-363. Weele, A.J. van; Rozemeijer, F.A.: Revolution in purchasing: building competitive power through pro-active purchasing: results of the 'Purchasing's Future' research project. In: Weele, A.J. van; Stekelenborg, R.H.A. van (eds.): Proceedings of the 5th International Annual IPSERA Conference, Eindhoven, 1-3 april 1996. Technische Universiteit Eindhoven, Eindhoven, 1996, pp. 27-37. Wijnstra, Y.J.F.; Stekelenborg, R.H.A. van: The role of purchasing in new product development: results of a Dutch working group. In: Weele, A.J. van; Stekelenborg, R.H.A. van (eds.): Proceedings of the 5th International Annual IPSERA Conference, Eindhoven, 1-3 april 1996. Technische Universiteit Eindhoven, Eindhoven, 1996, pp. 101-120. Wouters, J.P.M.: Increasing supplier involvement in a concrete world: buying the process, not the product. In: Weele, A.J. van; Stekelenborg, R.H.A. van (eds.): Proceedings of the 5th International Annual IPSERA Conference, Eindhoven, 1-3 april 1996. Technische Universiteit Eindhoven, Eindhoven, 1996, pp. 137-150.

167



Other Publications

*


Kandelaars, P.A.A.H.; Jansen, M.H.; Lambert, A.J.D.: Survey of Physical Flow Models focusing on the Environment. Discussion paper, Tinbergen Institute (Regional and Environmental Economics), TL 96-124/5, ISSN 0929-0834, Rotterdam, 1996, pp. 24.

168


Eindhoven University of Technology Innovation Management and Industrial Marketing Prof.dr.ir. J.E. van Aken


Innovation Management and Industrial Marketing

la

Full title

lb

Position within the Faculty, Research Institute, Research School, etc The research programme Innovation Management and Industrial Marketing is part of the research programme Business Process Design of the research school BETA.

2

Sub programmes

1. Management of innovation processes 2. Industrial marketing and purchasing 3. Investing in information

3

Programme members

Name and Titles

Period

professors Prof.dr.ir. J.E. van Aken * Prof.dr. C. van Dam Prof.dr. H.W.C. van der Hart ** Prof.dr.ir. E.J. Sol 1995Prof.dr. A.J. van Weele Prof.dr.ir. M.C.D.P. Weggeman 1995other senior staff Dr. Th.A. van Beek Dr. L. Dijkstra Ir. C.P.M. Govers Ir. D. Grootjans Dr.ir. J.I.M. Halman Drs. F.C.L. Klarenaar Dr.ir.ing. A.P. Nagel Dr.ir. H.J. Pels Dr.ir. G.J.J. Post Ir. J. Ruules Drs.ing. J.P.M. Wouters junior staff Ir. R.M. H. Deitz Ir. P.M.G. Dirks Ir.ing. L. Hop Ir. M.A. Kempeners Dr. A.M.M. Vijverberg Drs. J.Y.F. Wijnstra Dr. M.A.M. Wollaert * Research director as of April, 1995 ** Research director until April, 1995

19941992-1993

1995 19941992-1994

1992-1993 1994-1996 1993-1995 1994-1996

169



4

Key words

5


1992

fte wpl

wp2

wp3

Total

Innovation Management, Technology Management, Industrial Marketing, Investment in Technology.

1993

1994

TOTAL

1995

(1996)*

aios

1.7

1.8

2.0

3.0

8.5

2.0

other

1.9

1.9

2.4

2.1

8.3

1.4

oios

0.0

0.0

0.0

0.0

0.0

0.0

other

0.0

0.0

0.0

0.0

0.0

0.0

aios

0.7

0.4

0.6

1.5

2.9

1.0

other

0.4

0.0

0.0

0.0

0.0

0.0

4.0

4.1

5.0

6.6

19.7

4.4


Main sources for contract research: Industry: Philips-Lighting, Philips-Glass, Philips Medical Systems, Unilever, Innovation Centre East-Brabant, NEVI (Netherlands Society Purchasing Management), Kawneer-Europe.

170


6



1992

~993

1994

1995

Total

(1996)

Dissertations

1

0

2

2

5

l

Journal Articles

Int. Ref. Journals

0

1

3

0

4

1

Nat. Ref. Journals

5

10

6

7

28

8


4

5

7

12

28

3

Books

Monographs

1

1

2

2

6

1

and

Chapters

8

4

4

15

31

3

Chapters


1

11

5

7

24

9

Textbooks

8

2

0

2

12

0

Ex. reports

1

1

0

2

4

2

Int. reports

2

I

0

2

1

5

2

Other

20

I

23

28

48

119

7

Other Publications

The total of 126 in the category Other publications, other, over the years 1992-1996 is divided in 5 congres papers, 65 congres presentations, I (confidential) business report, 5 commercial journals, 49 presentations for courses and 1 other.

7

Composition of research input academic staff 1995 fte

wpl

wp2

wp3

total


0.8

0.0

0,0

0.8

other senior staff

1.3

0.0

0,0

1.3

aios and oios

3.0

0.0

1,5

4.5

total

5.1

1.5

6.6

171


8


Programme design in brief (including a mission

statement)

Nowadays the competitiveness of industrial companies is being more and more determined by their competence to innovate their products and technological processes. On the one hand, this competence is based on technological know-how and on the other on the company's managerial ability to use this know-how in the creation of successful products. The mission of the research programme Innovation Management and Industrial Marketing, which was started on a small scale in 1987, is to support and enhance that second base of a company's innovation competence. This mission is executed by developing ideas, methods, tools and techniques, to organise and manage industrial innovation processes all along the value chain. From the viewpoint of the faculty as a whole, this mission can be seen as being complementary to its traditional 'centre of gravity' in research, i.e. Operations Management. Whereas Operations Management strives to optimise the performance of the company's operations within the boundaries of existing products and processes, Innovation Management strives to change those boundaries through the development of competitive new products and processes. The period to be reviewed, i.e. the years 1992 through 1996, can be seen as a kind of 'incubation period' for the research of the faculty in the domain of Innovation Management. Only limited resources were allocated to it, but those proved to be enough to show the potential of this domain. As will be discussed in section 10, the resources allocated to research in this field will be increased, both from the faculty's departments which traditionally contribute to this programme, and through alliances within the new research school Business Engineering and Technology Application (BETA), and also through contributions from faculty departments, which will remain outside BETA. The research questions of the research programme Innovation Management and Industrial Marketing are on strategic, tactical and operational levels. At strategic level they include the interaction between innovation strategy and the general business strategy of the company, the management of the company's core competences and technologies as well as the creation of intercompany cooperation on Research & Development (R&D), like strategic alliances. At tactical level they include programme management and at operational level the organisation and management of actual product creation projects. At each level much of the research is directed either at the inventarisation and analysis of best practices in the field or the development and subsequent analysis of new approaches and methods. For both types of research the series case study is the dominant approach. This research programme uses inputs from various disciplines, including organisation and management, marketing, management accounting and - only to a limited extent - information technology. The research strategy is to develop a body of knowledge in the domain of innovation management by selecting one or more key issues from each of the three levels mentioned above, and by doing research on these issues with the dual objective of developing contributions to the scientific knowledge, concerning that issue and at the same time becoming familiar with the overall research questions and results at that level. At strategic level the key issues selected are the management of technological know-how at the corporate level and the creation of strategic alliances and other cooperation structures in the field of innovation. At tactical level the key issue is the management of project portfolios or - more specifically - the selection of innovation projects on the basis of management accounting principles and the risk management of project portfolios. Risk management is also a selected issue at the level 172



of individual projects: the operational level. Other selected issues at operational level are product specification by using Quality Function Deployment and interface management: R&D-marketing, purchasing-supplier interface, and concurrent engineering. As the name of the programme indicates, there is also research on industrial marketing in its own right, linked, however, with innovation management to enhance the market drivenness of innovation processes. The subjects studied include product service strategy and relationship management in business marketing. The programme is divided into three subprogrammes: 1. Management of innovation processes 2. Industrial marketing and purchasing 3. Investing in technology. Subprogramme 1 is the core of this research programme; the other subprogrammes support this core by developing inputs for the management of innovation processes from the boundary spanning functions marketing, purchasing (subprogramme 2), and finance (subprogramme 3). In subprogrammes 2 and 3 research is also done on industrial marketing and on purchasing and finance as such respectively. The research in this programme is predominantly of an applied nature, i.e. the objective is to develop knowledge that can be used by managers and consultants working in the field of innovation management. Therefore, much of the research is done in close cooperation with industrial partners. Roughly estimated well over 80% of the programme's output is of an applied nature. Until now, the strategy for the transfer of know-how has been fairly traditional: dissertations and publications in scientific journals and professional journals. Next to this, the industrial partners have, of course, learned from the joint research projects. Some of them have implemented programmes for the internal dissemination of the research results. The programme's publication policy has had a certain emphasis on publications in professional journals, because of its objective to disseminate research results in industry. Scientific results have been published in refereed national journals. The above-mentioned 'incubation period' being over, the programmes policy now is to publish more frequently in refereed international journals.

9

Overview of scientific results

Within subprogramme 1, the key project at strategic level dealt with Technology Management (i.e. Technology Management proper, i.e. the management of the acquisition and exploitation of technological competences). A method and a tool were developed and tested to be used by small and medium-sized enterprises to assess their technological strengths and to develop a technology strategy to enhance their technological competence. These results were disseminated through various publications and through consultancy. Research has been started on the use of strategic alliances in the field of R&D, resulting in some publications. At tactical level the key project concerned Risk Management. A method and a tool were developed to assess the risks of new development projects and subsequently to manage those risks. These results were disseminated via many publications and by implementation in (parts of) two large

173



Dutch multinationals. Another important project dealt with the organisation of the pre-development function of large R&D groups. On operational level some work was done on the application and further development of Quality Function Deployment. Within subprogramme 2, a key project was conducted on strategic product service marketing. A framework was developed that can be used to assess the potential of a product service in a given situation and to develop and implement a product service marketing strategy. Some preliminary results have been published and by the end of this year a dissertation will be presented. Since March 1994, a Ph.D. research project has been being carried out on 'the development role of purchasing'. This research seeks to investigate and improve the ways purchasing management and suppliers can add value to new product development in terms of lead-time reduction, cost savings, and quality improvements. The project is carried out in close cooperation with, and partly at, Uppsala University (Sweden). Furthermore, this subprogramme has contributed to the field by many scientific and professional publications on (industrial) marketing and purchasing. Within subprogramme 3 the key project was on decision-making with respect to investments in technology. Its aim is to supplement the traditional discounted cash-flow approaches with approaches taking the cumulative nature of technological know-how into account. A dissertation has been defended succesfully in August of this year. Also, some general contributions to the field of finance have been published.

10

Programme development

The programme has reached a turning point. On the one hand, most of its key projects have been concluded recently and the intended general competence in this field has been built up. On the other hand, the establishment of the research school BETA has created the opportunity to develop a stronger and more focused programme in the field of innovation management. Therefore, a study was conducted on the present research efforts on innovation management in the Netherlands and on the presently relevant research questions of professionals in this field in the Netherlands, both in Multi National Organisations (MNOs) and in Small and Medium sized Enterprises (SMEs). On the basis of this study, a application programme on innovation management is being developed within BETA, with participation of senior researchers, both from Eindhoven University of Technology (EUT) and from the University of Twente (UT). The objectives of this programme are being developed on the basis of the above-mentioned inventory of present key issues in innovation management. They are expected to include research on the following: The use of strategic alliances and organisational networks in R&D, and more specifically in Technology Management. Knowledge management as a key function within innovations management. The role of tacit knowledge in the innovation of products and processes and the development of approaches to develop and exploit tacit knowledge. Programme management to create a solid connection between innovation strategy and individual innovation projects. The development of a robust product creation process. 174



The use of IT to support product creation processes and, more specifically, to reduce the time-to-market. Furthermore, those objectives will also include a more active dissemination of the results by seminars, workshops, conferences etc. next to the traditional methods of dissemination. The resources allocated to research on innovation management will be (far) greater in the near future than during the present review period 1992 - 1996. As mentioned in section 8, the faculty departments presently participating in the present programme will allocate more resources to the new BETA programme and we expect much more input from the department of Information and Technology. Through the BETA alliance with Twente University more resources will be brought in from that university and, finally, we also expect interesting inputs from departments of the former faculty of Philosophy and Social Sciences (the new faculty Technology Management recently defined a new expertise area 'Innovation Management and Policy', combining resources from the former Faculty of Industrial Engineering and Management Science, concerning research on innovation management, and resources from the former Faculty of Philosophy and Social Sciences, concerning research on innovation issues at the sector and national policy level).

11

Societal/technological relevance

As discussed in section 8, the research domain of this programme is highly relevant for industry in the Netherlands, as the success of innovation efforts is highly dependent on the way these efforts are selected (on the basis of a sound strategy and marketing inputs) and subsequently organized and managed. Innovation of products and processes is not only a key issue for the competitiveness of companies, as discussed above, but also a key issue in the generation of new jobs.

12

Other indications for quality and reputation

Dr. A.P. Nagel, senior researcher in this programme, has been re-elected as President of ISPIM, the International Society of Product Innovation Management for a second term (1995-1997). Prof.dr.ir. J.E. van Aken is President of the Dutch-Flemish Academy of Management and member of the Board of the 'Orde van Organisatiekundigen en -Adviseurs' (The Dutch Institute of Management Consultants). Prof.dr. H.W.C. van der Hart is an editor of 'Bedrijfskunde', 'Tijdschrift voor Marketing', 'Tijdschrift voor Modern Management' and 'Handboek Marketing van Commerciele Technici'. Prof.dr. A.J. van Weele is member of the editorial board of the 'International Journal of Purchasing and Materials Mangement', editor of the 'European Journal of Purchasing and Supply Management', and he was Conference Chairman of the 5th International Annual IPSERA Conference on purchasing, 1-3 April 1996 in Eindhoven.

175



13

Five key publications

1.

Halman, J.I.M.; Keizer, J.A.: Diagnosing risks in product innovation projects. International Journal of Project Management, 12, 2, 1994, pp. 75-80.

2.

Hart, H.W.C. van der; Wallaert, M.A.M.; Wouters, J.P.M.: De servicemix: uitgangspunt voor succesvol relatiemanagement. Bedrijfskunde, 66, 4, 1994, pp. 90-100.

3.

Nagel, A.P.: A Framework for Technology Strategy. In: Bruce, M.; Biemans, W.G. (eds): Product Development - meeting the challenge of the Design-Marketing Interface. John Wiley & Sons Ltd., New York, 1995, pp. 61-76.

4.

Smallenburg, K.; Halman, J.I,M.; Mal, H.H. van: Towards re-use of knowledge in the concept stage of development. International Journal of Technology Management, 11, 3/4, 1996, pp. 343-353.

5.

Beek, Th.A. van; Elfring, V.S.A.: Financiele beoordeling van investeringen in produktinnovaties. Bedrijfskunde, 68, 1, 1996, pp. 11-21.

14

Dissertations

category 1:



1992 Nagel, A.P.: Verhagen van het strategisch produktinnovatievermogen. Promotoren: Prof.ir. C.H. Batter, Prof.dr. P.M. Kempen. Eindhoven, 1992, pp. 199. 1994 Halman, J.l.M.: Risicodiagnose in produktinnovatie - ontwikkeling van de risicodiagnosemethode ROM. Promotoren: prof.ir. C.H. Batter, prof.dr.ir. J.E. van Aken. Eindhoven, 1994, pp. 200.

176


University of Technology Eindhoven Innovation and Industrial Marketing Prof.dr.ir. J.E. van Aken

1995 Vijverberg, A.M.M.: Diagnosemodel voor het (her)ontwerp van topstructuren - analyse van de primaire ordening van Nederlandse industriele concerns vanuit een configuratieperspectief. Promotoren: prof.dr.ir. J.E. van Aken, prof.dr. P.M. Kempen. Eindhoven, 1995, pp. 412. 1996 Beek, Th.A. van: Investeren in innoveren & innoveren in investeren. Promotoren: prof.dr. C. van Dam, prof.dr. prof.dr. P.M. Kempen. Eindhoven, 1996, pp. 242. category 2: doctorate from the own institution, preparation outside the own institution 1994 Boersma, W.H.: Voorontwikkeling in technologie-kritische ondernemingen. Promotoren: prof.dr.ir. J.E. van Aken, prof.dr.ir. E.J. Sol. Eindhoven, 1994, pp. 241. 1995 Hardjono, T.W.: Ritmiek en organisatiedynamiek. Vierfasenmodel met aangrijpingspunten voor organisatorische interventies ter vergroting van de effectiviteit, efficiency, flexibiliteit en creativiteit. Promotoren: prof.dr. H.G. Boddendijk, prof.dr.ir. O.A.M. Fisscher. Eindhoven, 1995, pp. 278.

15

Publications

1992

Journal Articles

*


Klarenaar, F.C.L.: Inkopen zonder geld. Het verschijnsel Compenstatiehandel. Tijdschrift voor Inkoop en Logistiek, 8, 11, 1992, pp. 28-36.

177



Weele, A.J. van: Het Menselijk Kapitaal in Inkoop. Tijdschrift voor Inkoop en Logistiek, 8, 12, 1992, pp. 5. Weele, A.J. van; Horst, H.J. van der: Naar een Grensloos Aanschaffingsbeleid. Tijdschrift voor Inkoop en Logistiek, 8, 4, 1992, pp. 32-36. Weele, A.J. van: Ooit een Prijs Gekregen voor uw Inkoopbeleid? Tijdschrift voor Inkoop en Logistiek, 8, 3, 1992, pp. 4-5. Weele, AJ. van: Op naar Certificatie? Tijdschrift voor Inkoop en Logistiek, 8, 3, 1992, pp. 5.

*


Aarts, J.M.; Beerens, I.F.M.; Govers, C.P.M.: Amerika impressies - vergelijking van ontwikkelingen IKZ Nederland en Amerika. Sigma, 38, 2, 1992, pp. 11-13. Beek, Th.A. van: Financiering van het midden- en kleinbedrijf. Tijdschrift voor accountants en controllers TAC, mei 1992, pp. 18-23. Grootjans, D.: Projectmanagement en Risico. Doelmatige Bedrijfsvoering 4, 3, 1992, pp. 12-16. Halman, J.l.M.; Durville, M.C.G.: Bedrijfsverhuizing als project. B en ID, 4, 2, 1992, pp. 4-9.


*

Books

Weele, A.J. van; Horst, H.J. van der: Overheidsaanschafbeleid in Europees Perspectief. Kluwer Bedrijfswetenschappen, Deventer, 1992, pp. 165.

178


*


Chapters

Beek, Th.A. van: Een beveiligde liquiditeit. In: Wolk, E. van der (ed.): Financieel Handboek, aflevering 14-37, 1992. Kluwer Bedrijfswetenschappen, Deventer, 1992, pp. 1-18. Beek, Th. van; Nagel, A.P.: Strategic Financial Approach to Product Innovation. In: Geschka, H.; Hilbner, H. (eds.): Innovation Strategies, Theoretical Approaches, Experiences, Improvements, An International Perspective. Elsevier Science Publishers b.v., Amsterdam, 1992, pp. 197-208. Govers, C.P.M.: The judgement of service quality. In: Kunst, P.; Lemmink, J. (eds.): Quality Management in Services. Van Gorcum, Assen/Maastricht, 1992, pp. 29-40. Halman, J.I.M.; Keizer, J.A.: A Risk Management Strategy for Product Innnovation Projects. In: Geschka, H.; Hilbner, H. (eds.): Innovation Strategies, Theoretical Approaches, Experiences, Improvements, An International Perspective. Elsevier Science Publishers bv, Amsterdam, 1992, pp 79-93. Hart, H.W.C. van der: De Marketing van het Advies. In: N.J. Vrakking (red.): Management van Organisatieverandering. Kon. Vermande, Lelystad, 1992, pp. 318-335. Hart, H.W.C. van der: Marketing: de afstand tussen theorie en praktijk. In: N.J. Vrakking (red.): Management van Organisatieverandering. Kon. Vermande, Lelystad, 1992, pp. 166-185. Hart, H.W.C. van der: Marketing in de Intramurale Gezondheidszorg. In: N.J. Vrakking (red.): Management van Organisatieverandering. Kon. Vermande, Lelystad, 1992, pp. 42-59. Weele, A.J. van; Faes, W.: Onderzoek van internationale leveranciersmarkten. In: Puil, J. v.d.; Basjes, P.J.; Sterk, D.E. (eds.): Handboek Inkoopmanagement. Samsom Bedrijfsinformatie, Alphen aid Rijn, 1992, pp. 1-24.

179


*


Proceedings

Govers, C .P .M.: Quality of Production: Elusive or measurable? In: Grubstrom, R.; Hinterbuber, H. (eds): Preprints 7th International Working Seminar on Production Economics (Vol I), lgls, 17-21 februari 1992. Kongresszentrum Igls, Igls, 1992, pp. 191-203.

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Textbooks

Beek, Th.A. van: Docentenhandleiding Financieel Management. Instituut Bedrijfs Wetenschappen, Utrecht, 1992, pp. 133. Beek, Th.A. van: Docentenhandleiding Financiering. Instituut Bedrijfs Wetenschappen, Utrecht, 1992, pp. 131. Beek, Th.A. van: Financiering. Instituut Bedrijfs Wetenschappen, Utrecht, 1992, pp. 131. Beek, Th.A. van: Financieel Management. Instituut Bedrijfs Wetenschappen, Utrecht, 1992, pp 133. Beek, Th.A. van; Dam, C. van; m.m.v. Bel, F.P.D. van: Financieel Management: Analyse, planning en beheer. Tweede herziene druk. Stenfert Kroese, Leiden, 1992, pp. 240. Bel, F.P.D. van; Ots, H.J.: Opgaven bij Financieel Management: Analyse, planning en beheer. Stenfert Kroese, Leiden, 1992, pp. 131. Weele, A.J. van; Bracken, Y.; Stals, Th.: Inkoopbegrippenlijst. Kluwer Bedrijfswetenschappen, Deventer, 1992, pp. 102. Weele, A.J. van: Inkoop in Strategisch Perspectief. Samsom Bedrijfseconomie, tweede herziene druk, Alphen aid Rijn, 1992, pp. 374.

180



Other Publications

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Klarenaar, F.C.L.; Stekelenborg, R.H.A. van; Verdaasdonk, P.J.A.; Weele, A.J. van: Uitbesteding van technisch onderhoud. Onderzoeksrapport t.b.v. Sectie Uitbesteding van Technische Onderhoud (S.U.T.O.) van de Nederlandse Vereniging voor Doelmatig Onderhoud (N.V.D.O.), pp. 44.

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Internal Reports

Halman, J.I.M.; Keizer, J.A.: Risico diagnose methode voor produktinnovatieprojecten, een uitwerking toegesneden op de Industriegroep TV van Philips Glas te Eindhoven/Aken. Report EUT/BDK/53, Technische Universiteit Eindhoven, Eindhoven, 1992, pp 36. Hart, H.W.C. van der: Techniek en Marketing. Report EUT/BDK/50, Technische Universiteit Eindhoven, Eindhoven, 1992, pp. 30.

1993

Journal Articles

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Govers, C.P.M.: Quality of Services 'applicable to production?'. International Journal of Production Economics, 30-31, 1993, pp. 385-397.

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Boschman, P.A.M.; Weele, A.J. van: Inkopen a la Lopez: Modegrill of Trend? Tijdschrift voor Inkoop en Logistiek, 9, 7-8, 1993, pp. 41-46. Hart, H.W.C. van der; Leeflang, P.S.H.; Wierenga, B.: Marketing Interfaces. Bedrijfskunde, 65, 2, 1993, pp. 118-119. Hart, H.W.C. van der: Techniek en Marketing: accenten in de industriele marketing. Tijdschrift voor Marketing, 27, 4, 1993, pp. 10-18.

181



Hart, H.W.C. van der: Techniek en Marketing: onzekerheden in technologie en markt. Tijdschrift voor Marketing, 27, 3, 1993, pp. 28-33. Hart, H.W.C. van der: Techniek en Marketing: verschillen in opvatting en perceptie. Tijdschrift voor Marketing, 27, 2, 1993, pp. 6-12. Klarenaar, F.C.L.: Compensatie-handel: een herontdekt management tool. Holland Management Review, 35, 1993, pp. 27-34. Klarenaar, F.C.L.: Inkopen zonder geld (2). Het verschijnsel compensatiehandel. Tijdschrift voor Inkoop en Logistiek, 9, 3, 1993, pp. 42-46. Weele, A.J. van: Draagt U Uw Horloge Ook Al Rechts? Tijdschrift voor Inkoop en Logistiek, 9, 5, 1993, pp. 5. Weele, A.J. van: Inkoop en Wetenschap. Tijdschrift voor Inkoop en Logistiek, 9, 9, 1993, pp. 5. Weele, A.J. van; Stekelenborg, R.H.A. van: Navigating The Future. Tijdschrift voor Inkoop en Logistiek, 9, 7-8, 1993, pp. 48-49.

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Grootjans, D.; Wiersma, A.K.: Verbeteren zonder investeren. Doelmatige Bedrijfsvoering 5, 11, 1993, pp. 8-13. Hart, H.W.C. van der; Wouters, J.P.M.; Pas, K.E. van der: Industrieel koopgedrag in wisselend perspectief. Mark-it, 2, 8, 1993, pp. 18-22. Hart, H.W.C. van der; Boom, C.T.A.M. van den: Relatie met client centraal in accountantsmarketing. Accountant-Adviseur, 9, september 1993, pp. 33-38. Nagel, A.P.: Produktinnovatie en Strategisch Management. Bedrijfskundig vakblad B en ID, 5, 5, 1993, pp. 18-2 l.

182



Weele, A.J. van: De Lessen van Studio Sport. PW, vakblad voor Personeelsmanagement, 17, 17, 1993, pp. 27.


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Books

Beek, Th.A. van; Dam, C. van; m.m.v. Bel, F.P.D. van: Financieel Management; Analyse, planning en beheer. Tweede herziene druk, tweede oplage. Stenfert Kroese, Leiden, 1993, pp. 252.

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Chapters

Dam, C. van: Tachtig jaar financiering, met A.W.M. Berndsen en D.A.M. Melis. In: Driel, H. van (eds.): Ontwikkeling van Bedrijfskundig Denken en Doen. Eburon, Delft, 1993, pp. 171-180. Govers, C.P.M.: Quality of Services 'applicable to production?'. In: Grubstrom, R.; Hinterhuber, H. (eds.): Strategic and Operational Issues in Production Economics. Elsevier, Amsterdam, 1993, pp. 385-397. Halman, J.I.M.: Projecten en netwerktechnieken. In: Goar, A.R. van (eds.): PolyLogistiek zakboekje. PBNA, Arnhem, 1993, pp. 832-844. Klarenaar, F.C.L.: Com pensatiehandel. In: Basjes, P.J.; Vervoerd, W. (eds.): Vraagbaak voor lnkoop en Logistiek. Samsom Bedrijfsinformatie B.V., Alphen aid Rijn/Zaventem, 1993, pp. 024/15395-024115398.

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Proceedings

Beek, Th.A. van; Deitz, R.M.H.; Dirks, P.M.G.: Informatietechnologie als basis voor produktinnovatie. In: Aken, J.E. van (eds.): Congresbundel Industria, Eindhoven, 11 februari 1993. Stichting Bedrijfskunde-Congres Industria, Technische Universiteit Eindhoven, Eindhoven, 1993, pp. 32-36.

183



Coumans, J.M.; Halman, J.l.M.: Lead Time Reduction in Product Innovation Projects, a Case Study. In: Botter, C. (eds.): Proceedings 9th International Conference of ISPIM, Eindhoven, 5-8 september 1993. ISPIM, Eindhoven, 1993, pp. 55-67. Deitz, R.M.H.: Investments in product innovation using information technology; lessons from the financial services sector. In: Botter, C. (eds.): Proceedings 9th International Conference of ISPIM, Eindhoven, 5-8 september 1993. ISPIM, Eindhoven, 1993, pp. 67-81. Govers, C.P.M.: Methodology and practice of Quality Function Deployment. In: Botter, C. (ed.): Proceedings 9th International Conference of ISPIM, Eindhoven, 5-8 september 1993. ISPIM, Eindhoven, 1993, pp. 102-113. Grootjans, D.: Shortening of throughput-time in product development. In: Botter, C. (eds.): Proceedings 9th International Conference of ISPIM, Eindhoven, 5-8 september 1993. ISPIM, Eindhoven, 1993, pp. 133-139. Halman, J.I.M.: Ontwerp van een risicodiagnose- en management methode voor produktinnovatieprojecten. In: Schreinemakers, J.F.; Pol, B.G.F. (eds.): Proceedings 6• NOBO-onderzoekdag, Rotterdam, 10 november 1993. NOBO, Enschede, 1993, pp. 77-87. Halman, J.I.M.; Keizer, J.A.: Risk Diagnosing and Risk Management in Product Innovation Projects. In: Sheraton, G. (eds.): Proceedings of the 4th International Symposium of the International Project Management Association, Cairo, 7-10 februari 1993. Management Engineering Society/ International Project Management Association, Cairo, 1993, pp. 328-341. Halman, J.I.M.; Keizer, J.A.: Risk Management in Product Innovation Projects. In: Botter, C. (eds.): Proceedings 9th International Conference of ISPIM, Eindhoven, 5-8 september 1993. ISPIM, Eindhoven, 1993, pp. 140-149.

184



Halman, J.I.M.; Keizer, J.A.; Mal, H.H. van: Risk Management in the Product Creation Process. In: Muzzy, W. (eds.): PMI '93 Proceedings, 24th Annual Seminar/Symposium, San Diego, 1-7 oktober 1993. Project Management Institute, San Diego, 1993, pp. 218-223. Nagel, A.P.: Het strategisch produktinnovatievermogen. In: Aken, J.E. van (eds.): Congresbundel Industria-congres, Eindhoven, 11 februari 1993. Stichting Bedrijfskunde-Congres Industria, Technische Universiteit Eindhoven, Eindhoven, 1993, pp. 26-28. Nagel, A.P.: Technology push is as important as marketing pull. In: Botter, C. (eds.): Proceedings 9th International Conference of ISPIM, Eindhoven, 5-8 september 1993. ISPIM, Eindhoven, 1993, pp. 280-297.

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Textbooks

Hart, H.W.C. van der; Blox, J.T.H.M.; Enden, C. van der: Bedrijfseconomie. Educaboek, Leiden, 1993 (4e druk), pp. 444. Weele, A.J. van ; Janssen, S.: Werkboek bij Inkoop in Strategisch Perspectief. Samsom Bedrijfsinformatie, Alphen aid Rijn, december 1993, pp. 89. Other Publications

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Beek, Th.A. van; Binnendijk, N.: Financiele aspecten van investerings- en acquisitiebeslissingen. FINEM, 1993, pp. 93.


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Dirks, P.M.G.: MIS investments for operations management; relevant costs and revenues. International Journal of Production Economics, 16,35 (1-3), 1994, pp. 137-148. 185



Halman, J.I.M.; Keizer, J.A.: Diagnosing risks in product innovation projects. International Journal of Project Management, 12, 2, 1994, pp. 75-80. Philips, M.; Sander, P.C.; Govers, C.P.M.: Policy Fonnulation by use of QFD-techniques - a case study. International Journal of Quality and Reliability, 11, 5, 1994, pp. 46-58.

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Dam, C. van: Business Process Re-engineering. Bedrijfskunde, 66, 1, 1994, pp. 100-10 I. Hart, ffW.C. van der; Wollaert, M.A.M.; Wouters, J.P.M.: De servicemix: uitgangspunt voor succesvol relatiemanagement. Bedrijfskunde, 66, 4, 1994, pp. 90-100. Weele, A.J. van: Het Nederlandse Bedrijfsleven op Survival: Overleven door Uitbesteden. Openbare Jes: uitgesproken op 25 februari 1994 ter gelegenheid van de aanvaarding van de NEVIleerstoel Inkoopmanagement, Eindhoven. Holland Business Publications, Heemstede, 1994, pp. 32. Weele, A.J. van: Inkooponderwijs en onderzoek aan de Technische Universiteit Eindhoven. Tijdschrift voor Inkoop & Logistiek, 10, 10, 1994, pp. 18-19. Wallaert, M.A.M.: Produkt-service profielen voor servicemarketing strategieen. Holland Management Review, 40, 1994, pp. 100-106. Wallaert, M.A.M.: Succesvolle produkt-service strategieen in industriele ondernemingen. Tijdschrift voor Marketing, 28, 718, 1994, pp. 17-20.

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Halman, J.I.M.: Risicodiagnose in produktinnovatie - ontwikkeling van de risicodiagnosemethode ROM. Scope, periodiek voor Technische Bedrijfskunde, 1, 3, 1994, pp. 40-43. Halman, J.I.M.: Risicodiagnose, projectmanagement en produktinnovatie. Projectie, tijdschrift voor projectmanagement, 1, 5, 1994, pp. I 0-13.

186


University of Technology Eindhoven Innovation and Industrial Marketing Prof.dr.ir. J.E. van Aken·

Hart, H.W.C. van der: Weg met de Tussenschotten. PW, vakblad voor Personeelsmanagement, 18, 13, 1994, pp. 13. Vijverberg, A.M.M.: Van hoofdkantoor tot managementholding. Scope, periodiek voor Technische Bedrijfskunde, 1, 3, 1994, pp. 4-9. Weele, A.I. van: Besparen op Tijdelijk Werk. PW, vakblad voor Personeelsmanagement, 18, 15, 1994, pp. 16. Wollaert, M.A.M.: Produkt-service strategieen in de markt voor kapitaalgoederen (deel I). Peiler (Nederlandse Vereniging voor ServiceManagement), 7, 4, september 1994, pp. 18-19. Wollaert, M.A.M.: Produkt-service strategieen in de markt voor kapitaalgoederen (deel II). Peiler (Nederlandse Vereniging voor ServiceManagement), 7, 5, nov/dec 1994, pp. 12-13.


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Books

Nagel, A.P.: Produktinnovatie op ondememingsniveau en het belang van een technologie-strategie. Samsom/NIVENSB, Alphen aan den Rijn, 1994, pp. 119. Weele, A.I. van: Purchasing management: Analysis, Planning and Practice. Chapman & Hall, Londen, 1994, pp. 284.

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Chapters

Engelen, I.M.L. van; Hart, H.W.C. van der: Thema 0: Introductie. In: Engelen, I.M.L. van; Hart, H.W.C. van der; Keikes, S. (eds): Handboek voor Commercieel Technici. Samsom, Alphen aan den Rijn, 1994, pp. 1-124. Grootjans, D.: De bedrijfsleider: rechterhand van de directeur. In: Wolk, E. van der (eds): Handboek Management. Kluwer Bedrijfswetenschappen, Deventer, 1994, pp. 38.

187



Hart, H.W.C. van der: Thema 3: Marketing van Technische dienstverlening. In: Engelen, J.M.L. van; Hart, H.W.C. van der; Keikes, S. (eds): Handboek voor Commercieel Technici. Samsom, Alphen aan den Rijn, 1994, pp. 1-35. Klarenaar, F.C.L.: Compensatiehandel. In: Buter, J.I.H.; Ederveen, J.W. (eds): Praktijkboek Professioneel Inkoopmanagement. Kluwer Bedrijfswetenschappen, Dev enter, 1994, pp. 2.2.B.4. 1.-01 t/m 2.2.B.4.1.-23.

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Proceedings

Deitz, R.M.H.: Deciding on IT-investments: multiple case description of current practice and implications. In: Brown, A.; Remenyi, D. (eds): Proceedings of First European Conference on IT Investment Evaluation. Operational Research Society, Birmingham, 1994, pp. 79-89. Govers, C.P.M.: Facilitating QFD Strategies-experiences in the Netherlands. In: Sorli, M. (eds.): Reprints Foro Internacional QFD (Vol I), Zamudio 20-21 oktober 1994. Labein, Zamudio, 1994, pp. 10. Govers, C.P.M.: What and How of Quality Function Deployment. In: Grubstrom, R.; Hinterhuber, H. (eds.): Preprints 8th Working Seminar on Production Economics vol III, lgls, 21-25 februari 1994. Kongresszentrum Igls, Igls, 1994, pp. 491-502. Hop, L.; Verweij, M.J.; Wulff, R.E.: Praktijktoepassingen van ontwerponderzoek. In: Heijden, H. van der; Reekum, R. van; Verrijdt, J.; Leek, J. de (eds.), Proceedings 3e landelijke aio-onderzoeksdag Bedrijfskunde, 1 november 1994, Amersfoort. NOBO, Enschede, 1994, pp. 117-123. Wijnstra, J.Y.F.: Strategic Actions in Networks: the Concept of Position. In: Biemans, W.; Ghauri, P.N. (eds.): Conference Proceedings, IMP, Groningen, 1994. University of Groningen, Faculty of Management & Organization, Groningen, 1994, pp. 802-818.

188



Other Publications

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Internal Reports

Deitz, R.M.H.: Economische aspecten van informatietechnologie: de stand van zaken en de praktische relevantie. Report EUT/BDK/65, Technische Universiteit Eindhoven, Eindhoven, 1994, pp. 26. Verhoef, L.H.J.: Ondememen is geen kunst. Intreerede, Technische Universiteit Eindhoven, 7 oktober 1994, pp. 22.


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Dam, C. van; Dam, C.R. van; Kooijmans, F.A.: Een reactie op de grootste uitdagingen van achttien !eiders. Bedrijfskunde, 67, 1, 1995, pp. 36-49. Dam, C. van: Uitdagingen en bedrijfskunde - Voorwoord Special. Bedrijfskunde, 67, 1, 1995, pp. 12. Dam, C. van; Deitz, R.M.H.: Uitdagingen voor de bedrijfskunde; Een praktisch perspectief op onderzoek en opleiding. Bedrijfskunde, 67, 1, 1995, pp. 13-24. Dam, C. van; Deitz, R.M.H.: Uitdagingen voor het Nederlandse bedrijfsleven en de relevantie voor de bedrijfskunde. Bedrijfskunde, 67, 4, 1995, pp. 62-72. Dam, C. van; Deitz, R.M.H.: Vijf hoogleraren aan het woord. Bedrijfskunde, 67, 1, 1995, pp. 25. Hart, H.W.C. van der: Marketing en Informatietechnologie. Bedrijfskunde, 67, 3, 1995, pp. 3. Wijnstra, J.Y.F.: Innovatie, Inkoop en Ketenintegratie. Tijdschrift voor Inkoop en Logistiek, 11, 3, 1995, pp. 52-56. 189


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Deitz, R.M.H.; Renkema, T.J.W.: Investeren is meer dan een rekensom. Automatiserings Gids, 3, 20 januari 1995, pp. 15. Govers, C.P.M.: Quality Function Deployment - een proces voor produkten procesontwikkeling op basis van de wens van de klant. Sigma, 41, 2, 1995, pp. 8-14. Halman, J.I.M.: Betere innovaties door resicodiagnose, methode om risico's te voorspellen bij complexe projecten. De Ingenieur, 105, 12, 1995, pp. 33-36. Halman, J.I.M.: Risicodiagnose in produktontwikkeling. Produkt, vaktijdschrift voor industriele produktontwikkeling, 3, 1, 1995, pp. 12-14. Hart, H.W.C. van der: Op weg naar de verkoper nieuwe stij l. PW, Vakblad voor Personeelsmanagement, 19, 2, 28 januari, 1995, pp. 13. Hart, H.W.C. van der: Verandert IT ook uw vak zo ingrijpend?. PW, Vakblad voor Personeelsmanagement, 19, 10, 1995, pp. 31. Klarenaar, F.C.L.: Inkopen zonder geld. Marktvisie, 6, 2, februari 1995, pp. 7-12. Klarenaar, F.C.L.: Inkopen zonder geld (2). Marktvisie, 6, 3, mei 1995, pp. 14-17. Verhoef, L.H.J.: De accountant als 'klaar-over' voor het MKB. De Accountant, 101, 8, 1995, pp. 530-532. Wallaert, M.A.M.: Product-Service als strategisch marketinginstrument. Mark-it, 4, 5, 1995, pp. 24-27. Wollaert, M.A.M.: Product Support Innovations and their organizational implications. Technology Review, 83, 9, 1995, 1995, pp. 54-60. 190



Wouters, J.P.M.: Hoe is de interface tussen marketing en logistiek te managen?. MEC Marketeer, 3, 13, 1995, pp. 7-13.


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Books

Beek, Th.A. van: Bedrijfskunde en de manager van nu. Kluwer Bedrijfswetenschappen, Deventer, 1995, pp. 272. Dam, C. van; Beek, Th.A. van: Financieel management begrippenlijst. Kluwer Bedrijfswetenschappen, Deventer, 1995, pp. 183.

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Chapters

Axelsson, B.; Wijnstra, J.Y.F.: Inteq-positioning in a Changing Global Network. In: Hakansson, H.; Snehota, I. (eds): Developing Relationships in Business Networks. Routledge, London, 1995, pp. 293-311. Bel, F.P.D. van: Life Cycle Costing: a Tool for capital budgeting in a corporate environment? In: Martin, H. (eds): New Developments in Maintenance. Moret, Ernst & Young, Utrecht, 1995, pp. 43-52. (conference proceedings IFRIM workshop '94) Govers, C.P.M.: De kwantificering van klantenwensen en technische eigenschappen. In: Sarlemijn, A.; Boddendijk, H.G. (eds): Produkten op Maat - QFD als gids bij produktcreaties. Boom, Meppel Amsterdam, 1995, pp. 112-121. Halman, J.I.M.: Innovatie-onderzoek in Nederland. In: Huitink, E.J.; Ortt, R.J. (eds): Produktontwikkeling als marketinginstrument. Nima, Delft, 1995, pp. 13-19. Halman, J.I.M.: Organisatiestrategie en programma's. In: Halman, J.I.M.; Kroep, L.H.; Botter, C.H. (eds): Organisatie en management van projecten. Stenfert Kroese, Houten, 1995, pp. 2-25.

191



Hart, H.W.C. van der; Wallaert, M.A.M.; Wouters, J.P.M.: De service mix: uitgangspunt voor succesvol relatiemanagen. In: Hart, H.W.C. van der; Engelen, J.M.L. van; Keikes, S. (eds): Handboek voor Commercieel Technici (thema 3 Marketing van Technische Dienstverlening). Samsom Bedrijfsinformatie, Alphen aid Rijn, 1995, pp. 47-65. ISBN: 90-6500-027-5. Hart, H.W.C. van der: Koopgedrag en Segmentatie. In: Hart, H.W.C. van der; Engelen, J.M.L. van; Keikes, S. (eds): Handboek voor Commercieel Technici (thema 7 Koopgedrag en Segmentatie). Samsom Bedrijfsinformatie, Alphen aid Rijn, 1995, pp. 1-19. ISBN: 90-6500-027-5. Hart, H.W.C. van der: Kritische succesfactoren in Marketing. In: Wijchers, L. (ed): GO! Holland Business Publications, Heemstede, 1995, pp. 15-45. ISBN: 90-74885-07-1. Hart, H.W.C. van der: Marketing voor de Bedrijfsgezondheidszorg. In: Buijs, P.C.; Oosterom, A. van; Wolvetang, H. (eds.): Handboek Bedrijfsgezondheidszorg. Bunge BV, Utrecht, 1995, pp. D3-3/l - D3-3/9. ISBN: 90-6348-355-4. Hart, H.W.C. van der: Marketing van Technische Dienstverlening. In: Hart, H.W.C. van der; Engelen, J.M.L. van; Keikes, S. (eds): Handboek voor Commercieel Technici (thema 3 Marketing van Technische Dienstverlening). Samsom Bedrijfsinformatie, Alphen aid Rijn, 1995, pp. 1-35. ISBN: 90-6500-027-5. Hop, L.; Post, G.J.J.: A design typology of inter-organisational networks, a tool for network development in practice. In: Hubner, H.; Dunkel, T. (eds): Recent essentials in Innovation Management and Research. Gabler Edition Wissenschaft, Leverkusen, 1995, pp. 9-22. Klarenaar, F.C.L.: Countertrade. In: Farmer, D.; Weele, A.J. van (eds): Gower Handbook of Purchasing Management, 2nd Edition. Gower, Aldershot, 1995, pp. 326-344. Nagel, A.P.: A Framework for Technology Strategy. In: Bruce, M.; Biemans, W.G. (eds): Product Development - meeting the challenge of the DesignMarketing Interface. John Wiley & Sons Ltd., New York, 1995, pp. 61-76.

192



Weele, A.J. van: Uitbesteden als overlevingsstrategie: winst of schijnvoordeel. In: Wijchers, L. (eds): GO!. Holland Business Publications, Heemstede, 1995, 187-213. Wouters, J.P.M.: Hoe is de interface tussen markting en logistiek te managen?. In: Bosch, J.J.W. ten; Groot, K.J. de; Ridder, C.A.H.H. de (eds.): B-to-B Marketing in de praktijk. F & G Publishers, Utrecht, 1995, pp. 28.

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Proceedings

Deitz, R.M.H.; Renkema, Th.J.W.: Investeren in informatietechnologie: beslissing omtrent infrastructurele voorzieningen en strategische toepassingen. In: Looise, J.C.; Klijnstra, A.M.; Pol, B.G.F. (eds.): Proceedings 7e NOBO onderzoeksdag, Groningen, 22 november 1995. NOBO, Enschede, 1995, pp. 251-260. Deitz, R.M.H.: Investing in strategic information systems: on the role of selection in decision making. In: Brown, A.; Remenyi, D. (eds): Proceedings of The Second European Conference on IT Investment Evaluation. Operational Research Society, Birmingham, 1995, pp. 201-217. Deitz, R.M.H.; Renkema, Th.J.W.: Planning and justifying investments in information technology. In: Brown, A.; Remenyi, D. (eds): Proceedings of The Second European Conference on IT Investment Evaluation. Operational Research Society, Birmingham, 1995, pp. 28-41. Graaf, R. de: Lessons Learned from Implementing Change in Product Development. In: Paul, A; Sobolewski, M. (eds.): Proceedings Concurrent Engineering A Global Perspective, Conference Proceedings 1995, Concurrent Technologies Corporation, Johnstown, 1995, pp. 529535. Graaf, R. de; Muller, P.C.: New Prod and RACE:Complementary Tools for Diagnosing and Improving New Product Development Performance. In: Chiaromonte, F. (ed.), Proceedings of the 10th International ISPIM Conference, Rome, 25-27 september 1995. Technology Review, Editizione Italiana, Rome, 1995, pp. 1-20, appendix.

193



Kempeners, M.A.: Relationships Quality in Business-to-Business Relationships. In: Turnbull, P.; Yorke, D.; Naude, P. (eds.): Proceedings IMP 11th International Conference, Manchester, U.K, 1995. Manchester Federal School of Business and Management, Manchester, 1995, pp. 1629-1639. Wijnstra, J.Y.F.: Purchasing's Development Role. In: Cox, A. (ed.): Proceedings IPSERA Conference, Birmingham, 1995. University of Birmingham, Birmingham, 1995, Section 1.

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Textbooks

Beek, Th.A. van; Binnendijk, N.: Financiele aspecten van investeringen en acquisities. Kluwer/Finem, Deventer, 1995, pp. 93. Hart, H.W.C. van der; Gelderman, C.J.: Business Marketing. Stenfert Kroese, Houten, 1995, pp. 412.

Other Publications

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Wollaert, M.A.M.: Implementation of Account Management within SSR's Europe and Germany. Report sub-CAT Market Approach, Philips Medical Systems International, Best, oktober 199 5, pp. 36. Wouters, J.P.M.: Wegtransport: vitaal voor economie, welvaart en welzijn. Transport & Logistiek Nederland, Zoetermeer, 1995, pp. 20.

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Internal Reports

Wouters, J.P.M.: Wegtransport: Vitaal voor Economie, welvaart en welzijn. Report EUT/BDK/76, Technische Universiteit Eindhoven, Eindhoven, 1995, pp. 20.

194




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Smallenburg, K.; Halman, J.I,M.; Mal, H.H. van: Towards re-use of knowledge in the concept stage of development. International Journal of Technology Management, 11, 3/4, 1996, pp. 343-353.

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Aken, J.E. van; Hooff, H. van den; Hop, L.: Een ontwerpbenadering voor het vormen van R&D-allianties. Holland Management Review, 46, 1996, pp. 64-72. Beek, Th.A. van; Elfring, V.S.A.: Financiele beoordeling van investeringen in produktinnovaties. Bedrijfskunde, 68, 1, 1996, pp. 11-21. Cuijpers, B.; Wijnstra, J.Y.F.: Inkoop en Produktontwikkeling bij Hollandse Signaal Apparaten. Tijdschrift voor Inkoop en Logistiek, 12, 7-8, 1996, pp. 22-25. Hart, H.W.C. van der; Kempeners, M.A.; Swinkels, P.J.J.M.: Bierbrouwer Bavaria; familiebedrijf in autonome groei. Bedrijfskunde, 68, 3, 1996, pp. 4-6. Kempeners, M.A.: Ontwikkelingen in industriele marketing. Tijdschrift voor Marketing, 30, 6, 1996, pp. 17-18. Rozemeijer, F.A.; Weele, A.J. van: Revolutie in inkoop. Holland Management Review, 49, 1996, pp. 19-27. Weele, A.J. van: De Nieuwe Zakelijkheid in Inkoop. Tijdschrift voor Marketing, 30, 9, 1996, pp. 44-45. Wijnstra, J.Y.F.: Inkoop en innovatie nauw verbonden. Tijdschrift voor Inkoop en Logistiek, 12, 5, 1996, pp. 15-20.

195


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Kempeners, M.A.: Hoe belangrijk ben je voor je belangrijkste klanten. Business Marketing in Uitvoering, 2, 5, 1996, pp. 12-13. Kempeners, M.A.: Ontwikkelingen in leverancier-afnemer relaties: Historie en toekomst Mark-it, 5, 1, 1996, pp. 13-16. Kempeners, M.A.: Professionalisering van relatiebeheer door accountmanagement. Business Marketing in Uitvoering, 2, 2, 1996, pp. 12-13.


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Books

Beek, Th.A. van; Dam, C. van: Financieel-Managementbegrippenlijst. Kluwer Bedrijfswetenschappen, Deventer, 1996, pp. 183.

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Chapters

Hart, H.W.C. van der: Koopgedrag en Segmentatie. In: Engelen, J.M.L. van; Hart, H.W.C. van der; Keikes, S. (eds): Handboek voor Commercieel Technici, thema 7, Samson Bedrijfsinformatie, Alphen a.d. Rijn, mei 1996, pp. 1-19. Kempeners, M.A.: Hoe belangrijk zijn leverancier-afnemer relaties? In: Bosch, J.J.W. ten; Groot, R.J. de; Ridder, C.A.H.H. de (eds.): Handboek Business-to-Business Marketing in de praktijk, Katem C-18-1 F&G Publishing, Bunnik, 1996, pp. 1-15. Wijnstra, J.Y.F.; Hart, H.W.C. van der: lndustrieel koopgedrag: het belang van relaties en netwerken. In: Engelen, J.M.L. van; Hart, H.W.C. van der; Keikes, S. (eds.): Handboek voor Commercieel Technici, thema 7. Samson Bedrijfsinformatie, Alphen a.d. Rijn, 1996, pp. 21-35.

196


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Proceedings

Halman, J.I.M.; Prins, M.: Virtual reality of Architectural Design Management. In: Timmermans, H.J.P. (eds.): Proceedings of the 3rd Conference on Design and Decision Support Systems in Architecture and Urban Planning, 18-22 augustus 1996, Spa. Technische Universiteit Eindhoven, Eindhoven, 1996, pp. 216-229. Kempeners, M.A.: Account Management for Purchasing Management: A way to Manage Relationships with Key Suppliers. In: Weele, A.J. van; Stekelenborg, R.H.A. van (eds): Heading for New Frontiers in Purchasing and Supply Management. Proceedings 5th International Annual IPSERA Conference, Eindhoven, 1-3 april 1996. Technische Universiteit Eindhoven, Eindhoven, 1996, pp. 623-635. Kempeners, M.A.: Relationships with Key Accounts; Organizing Account Management In: Gemtinden, H.G.; Ritter, T.; Walter, A. (eds.), Proceedings of the 12th International Conference on Industrial Marketing and Purchasing, University of Karlsruhe, 5-7 september 1996. University of Karlsruhe, Karlsruhe, 1996, pp. 933-949. Komelius, L.; Wijnstra, J.Y.F.: Marketing equals Purchasing - Customer and Supplier Redefined. In: Weele, A.J. van; Stekelenborg, R.H.A. van (eds.): Proceedings 5th International Annual IPSERA Conference, Eindhoven, 1-3 april 1996. Technische Universiteit Eindhoven, Eindhoven, 1996, pp. 412-421. Nagel, A.; Weggeman, M.: Situational Succes Factors in New Business Development. In: Nagel, A. (eds.): Proceedings of the 1996 ISPIM Workshop Conference, 23-27 juni 1996, Stavanger. ISPIM, Eindhoven, 1996, pp. 9 (pagina's in bundel ongenummerd). Rozemeijer, F.A.; Weele, A.J. van: Revolution in Purchasing: building competitive power through pro-active purchasing. In: Weele, A.J. van; Stekelenborg, RH.A. van (eds.): Proceedings 5th International Annual IPSERA Conference, 1-3 april 1996. Technische Universiteit Eindhoven, Eindhoven, 1996, pp. 27-37. Wijnstra, J.Y.F.; Stekelenborg, R.H.A. van: The role of purchasing in new product development: results of a Dutch working group. In: Weele, A.J. van; Stelekenborg, R.H.A. van (eds.): Proceedings 5th International Annual IPSERA Conference, Eindhoven, 1-3 april 1996. Technische Universiteit Eindhoven, Eindhoven, 1996, pp. 101-120.

197



Wouters, J.P.M.: Increasing Customer Demands on the effects on Distribution in the Netherlands. In: Bjorn, P.; Skjott-Larsen, T. (eds.): Proceedings HR-conference on 3rd part logistics, Copenhagen, 21 /22 april 1996. IIR, Kopenhagen, 1996, section 8, pp. 1-14. Wouters, J.P.M.: Increasing Supplier Involvement in a Concrete World - Buying the process, not the product. In: Weele, A.J. van; Stekelenborg, R.H.A. van (eds.): Proceedings 5th International Annual IPSERA Conference, 1-3 april 1996. Technische Universiteit Eindhoven, Eindhoven, 1996, pp. 137-150.

Other Publications

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Botter, C.H.V.A.; Wijnstra, J.Y.F.: De rol van Inkoop bij Productinnovatie. Report of the NEVI working group, NEVI/Kluwer, Deventer, 1996, pp. 60. Weele, A.J. van; Rozemeijer, F.: Revolution in Purchasing: Building Competitive Power Through Pro-active Purchasing. Philips Electronics, Corporate Purchasing, Eindhoven, april 1996, pp. 142.

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Internal Reports

Dijkstra, L.; Dime, C.W.G.M.; Govers, C.P.M.; Harthoorn, J.L.; Mal, H.H. van; Sander, P.C.; Schob, 0.: Kwaliteit in innovatie door Samenwerking en Synergie, interimrapport. Technische Universiteit Eindhoven, KISS, 1996, pp. 70. Wouters, J.P.M.; Bakkeren, B.J.C.; Beckers, L.M.F.A.; Post, G.J.J.; Sharman, G.J.; Trompetter, J.P.: Wegtransport: Vitaal voor Economie, Welvaart en Welzijn. Report EUT/BDK/76, Technische Universiteit Eindhoven, Eindhoven, 1996, pp. 33.

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Quality Assessment of Research School of Industrial Engineering and Management Science

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