USULAN STRUKTUR ORGANISASI MARINA VILLAGE HOTEL & RESORT DEWAN KOMISARIS
DEWAN DIREKSI
GENERAL MANAGER
Financial Controller
Credit Manager Purchase Manager
Chief Accounting A/R Clerk
Food & Beverage Manager
Restaurant & Bar Manager Restaurant & Bar Supervisor
General Cashier Income Auditor Night Auditor EDP Manager Store Manager
Sales Manager Public Relation Manager
Room Division Manager
Front Office Manager Front Office Cashier
Banquet Manager
Reservation Staff
Room Service
Receptionist
A/P Clerk Payroll Officer
Sales & Marketing Manager
Executive Chef
Executive House Keeper
Food & Beverage Cashier
Chief Security
Human Resources Manager
Chief Engineer
Personnel Manager
Training Manager
Technician
STRUKTUR ORGANISASI MARINA VILLAGE HOTEL & RESORT DEWAN KOMISARIS
DEWAN DIREKSI
GENERAL MANAGER
Financial Controller
Credit Manager Purchase Manager Chief Accounting A/R Clerk
Food & Beverage Manager
Restaurant & Bar Manager Restaurant & Bar Supervisor
Sales Manager Public Relation Manager
Room Division Manager
Front Office Manager
Front Office Cashier
Banquet Manager
Reservation Staff
Room Service
Receptionist
A/P Clerk Payroll Officer
Sales & Marketing Manager
Executive Chef
Executive House Keeper
Food & Beverage Cashier
Chief Security
Human Resources Manager
Chief Engineer
Personnel Manager
Training Manager
Technician
General Cashier
Income Auditor Night Auditor EDP Manager
61
LAMPIRAN 1 Diagram Arus Data untuk Prosedur Penjualan Jasa Sewa Kamar secara Langsung
informasi pesan kamar
Receptionist pencatatan data tamu
Data tamu
Tamu
Penyerahan data Proses Pemesanan Kamar
data tamu yang menginap
penyerahan data
Guest Registration
104
LAMPIRAN 2 Diagram Arus Data untuk Prosedur Pemesanan Kamar Secara Tidak Langsung
Pesan kamar
Operator
Reservation
Penyampaian telepon
u am t ta da
rincian data tamu
Tamu
data tamu
Reservation Form
tat ca
Proses pemesanan kamar
Pada Saat Tamu Check-In
Tamu
data tamu Receptionist
check-in konfirmasi pesanan
periksa data tamu
Proses Check-In
rincian data tamu
validasi data oleh tamu
Guest Registration
105
LAMPIRAN 3
Bagan Arus Reservasi
Tamu
Pemesanan kamar
Reservation clerk
F.O Night Auditor
Pesanan tamu
Pemeriksaan daftar reservasi
Terima ?
Yes
Reservation form
Reservation form
No Pre register card Penolakan Pemesanan kamar 1 Reservation confirmation slip
2 Reservation 1 Confirmation Slip
Registration card
File
File
106
107
LAMPIRAN 5 Prosedur Check-out
Tamu
Bellboy
Meneri ma konfir masi dan menerus kan ke bellboy kasir
Meng konfir masik an check -out
Memberikan kepastian
Receiption/ F.O Cashier
Mendatangi kamar Menyiapkan bill-bill Menghantar tamu ke receiption
Menanyakan room number
Memastikan nama tamu
Guest Bill Guest bill
Rp.
Rp.
C/C, G/L, Voucher
C/C, G/L, Voucher
108
LAMPIRAN 6 Prosedur Pembayaran Tunai
Mulai
Tamu membayar tunai
Tanyakan jenis mata uang
Rupiah ?
No
Tukar dengan Rupiah di bagian Front office
Yes Rupiah Rupiah
Tamu diminta menandatangan Guest bill
Closing
Guest Bill diberikan pada tamu
Selesai
109
LAMPIRAN 7 Proses Pembayaran Menggunakan Kartu Kredit
Mulai
Buka Data Print Guest Bill
Guest Bill
Periksa total tagihan pada Guest Bill Menerima dan periksa kartu kredit No
Cash
No Sesuai ? Yes
kurang
Minta C/C
Rupiah
Koreksi
No
Balance
No Bisa
Closing Guest Bill
Call Bank
Bisa ?
Yes Yes
Guest Bill di tanda tangan tamu
Entri kekurangan
Memberikan Guest Bill asli pada tamu
Selesai
110
LAMPIRAN 8 Prosedur Pembayaran menggunakan Guarantee Letter
Mulai
Periksa Guarantee Letter
No OK ?
Minta tamu membayar dengan tunai
Yes Baca isi Guarantee Letter
No Sesuai ?
Split Guest Bill
Minta tamu tanda tangan Guest Bill
Extra Bill
Closing
Guest payment
Yes
Record
Selesai
111
LAMPIRAN 9 Prosedur Pembayaran menggunakan Voucher Prosedur Pembayaran menggunakan Voucher
Mulai
Periksa voucher
OK ?
No No
Yes Yes
Minta tamu membayar dengan tunai
Baca isi voucher
Sesuai ?
No No
Split Guest Bill
Yes Yes Minta tamu tanda tangan Guest Bill
Extra Bill
Closing
Guest payment
Record
Selesai
112
DAFTAR RIWAYAT HIDUP
Nama
: Yessica Leonita
NRP
: 0351157
Tempat / Tgl Lahir
: Garut, 12 Juli 1985
Alamat
: Jl. Guntur No. 143 Garut-44116
Telepon
: 081323033399
Pendidikan
: 2003 - ........, Universitas Kristen Maranatha, Fakultas Ekonomi (Jurusan S1 Akuntansi) 2000 - 2003, SMUK 2 BPK PENABUR, Bandung 1997 - 2000, SLTP Daya Susila, Garut 1991 - 1997, SD Daya Susila, Garut
113
