VACATUREKRANT EURES
Vacatures in Europa en evenementen in Nederland Editie van: 15 juni 2016
Over deze vacaturekrant In deze wekelijkse vacaturekrant vindt u: vacatures in Europa. evenementen en wervingsacties voor mensen die in Europa willen werken. We brengen de krant een keer per week uit. Hierdoor kunnen vacatures al zijn vervuld.
Informatie over werken en wonen in Europa
Meer vacatures in Europa vindt u op: eures.europa.eu. Informatie over wonen en werken in Europa vindt u op: werk.nl/eures. Wilt u uw cv in een andere taal maken? Kijk dan op: europass.nl. Zoekt u werk tijdens het winterseizoen? Wees er dan op tijd bij, want veel bedrijven beginnen in september met de werving voor de aankomende winter. Deze vacatures vindt u dan ook in deze krant.
Chat met een EURES-adviseur Voor vragen over werken in het buitenland of vacatures kunt u elke vrijdagochtend via de EURES website online chatten met EURES adviseurs uit verschillende landen.
Over EURES UWV is partner in EURES (EURopean Employment Services), een samenwerkingsverband tussen de Europese Commissie (EC) en de arbeidsvoorzieningsorganisaties binnen de lidstaten van de Europese Economische Ruimte (EER) en Zwitserland. Volg EURES op Facebook: www.facebook.com/EURES.NEDERLAND
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Inhoud België ................................................................................................................... 4 Schrijnwerker/plaatser/Interieurbouwer m/v .......................................................... 4 Operations Manager Hostel m/v ............................................................................ 4 Housekeeping Stewardess Seagoing Cruiseschip m/v ............................................... 5 Junior Housekeeper Seagoing Cruiseschip m/v ........................................................ 6 International Concierge Seagoing Cruiseschip m/v .................................................. 7 Chef de Partie Seagoing Cruiseschip m/v................................................................ 7 Kelner Seagoing Cruiseschip m/v .......................................................................... 8 Receptioniste Seagoing Cruiseschip m/v ................................................................. 9 Bulgarije ............................................................................................................ 10 Customer Support Agent m/v ............................................................................. 10 Outbound medewerkers m/v............................................................................... 10 Telesales Agenten m/v ....................................................................................... 11 Medewerkers klantenservice m/v ........................................................................ 12 Medewerkers klantenservice m/v ........................................................................ 13 Customer Support Agent m/v ............................................................................. 14 Travel Consultant m/v ....................................................................................... 15 Frankrijk ............................................................................................................ 17 Barkeeper Cruiseschip m/v ................................................................................. 17 Front Office Assistant m/v .................................................................................. 17 Dutch Customer Care/Back Office Support m/v ..................................................... 18 Griekenland ........................................................................................................ 20 Manager restaurant in Griekenland M/V ............................................................... 20 Customer Care Advisor m/v ................................................................................ 21 Ierland ............................................................................................................... 22 Medewerker reserveringen hotel m/v ................................................................... 22 Inside sales and marketing representative m/v ..................................................... 22 Customer Solutions Agent m/v............................................................................ 23 Customer Service Agent m/v .............................................................................. 25 Up-Selling Agent m/v......................................................................................... 25 Telesales Agent m/v .......................................................................................... 26 Malta .................................................................................................................. 28 Dutch Speaking Game Presenter m/v................................................................... 28 Noorwegen ......................................................................................................... 30 Artisan cheese maker/ambachtelijke kaasmaker m/v ............................................. 30 Polen .................................................................................................................. 31 Junior accounting specialist m/v .......................................................................... 31 Technical Support Specialist m/v ......................................................................... 32 Dutch Customer Support Agent m/v .................................................................... 33 2
Dutch Technical Translator m/v ........................................................................... 34 Roemenië ........................................................................................................... 36 Customer Care Representative with Dutch language m/v ....................................... 36 Service Desk Agent L1 m/v ................................................................................ 37 Spanje ................................................................................................................ 38 Payroll specialist m/v ......................................................................................... 38 Verenigd Koninkrijk ........................................................................................... 40 Inside Sales Representative m/v ......................................................................... 40 Account Executive m/v....................................................................................... 40 Social Care Support Specialist m/v ...................................................................... 41 Customer Care Representative Cisco Frontline m/v ............................................... 42 Internet Consultant Sales and Support m/v .......................................................... 43 Ecommerce Customer Support Agent m/v ............................................................ 44 Inside Sales Representative m/v ......................................................................... 45 Evenementen en wervingsacties ........................................................................ 47
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België
Schrijnwerker/plaatser/Interieurbouwer m/v Als schrijnwerkerij in Brecht / Sint Lenaarts (België) verzorgen wij de algemene interieurinrichting van onze klanten. Wij zoeken een schrijnwerker / plaatser als versterking voor ons team. Het plaatswerk vindt plaats in de omgeving of rond Antwerpen. Je plaatst interieurelementen zoals keukens, badkamers, dressings (inloopkasten), burelen (werkruimtes). Je hebt bijkomend kennis van het aansluiten van keukentoestellen, kranen en spoeltafel, led-verlichting. Ook plaats je gyproc wanden, plafonds en dergelijke. Je streeft een fijne afwerking na, je ziet werk en bent gedreven om steeds bij te leren. Functie eisen: Achtergrond schrijnwerker/interieurbouw 2 jaar ervaring Zelfstandig werken Een teamspeler Klantvriendelijk Communicatief Kennis van elektriciteit en sanitair is een pluspunt! Technisch en ruimtelijk inzicht Nauwkeurige manier van afwerken Rijbewijs: B, C (eis) Contract: Wij bieden u: een vaste baan voor 40 uur per week een aantrekkelijk loon in verhouding met uw ervaring en inzet een gezond jong bedrijf een aangename werkomgeving . Werklocatie: Brecht, België Geïnteresseerd? Mevr. S Kevelaerts van Guy Verheyen BVBA E-mail:
[email protected] WERKbedrijf Breda Vacature: WBS2736016/26-05-2016 Reactietermijn U kunt reageren tot en met: 07-07-2016
Operations Manager Hostel m/v Our client is a vibrant hostel in the city center of Brussels, offering hybrid accommodation and bar facility to their international guests. This large property has over 200 room and 700 beds and boasts modern décor. A hands on leader is required for this exciting location. You must have a minimum of 3 years operations management experience in either a hostel/hotel/cruise ship. Ideally, you will already be at GM level, or working up from an Assistant Manager position. You will be 4
managing a small to medium sized team, supported within a group cluster structure, reporting to the Area Manager. The successful applicant will have excellent communication skills and a passion for people, and will enjoy mentoring and training staff, and interacting with guests on the floor, as well as handling escalated issues in a succinct and professional manner. For further information about the role, please contact us to arrange a discussion in confidence. Job Specification Fluency in written and verbal French, Dutch and English is essential Mininum of 3 years operations management experience Previous Hostel/Hotel experience of the Belgium market is desired Benefits Excellent basic salary, plus an accelerated bonus programme. Het betreft een tijdelijk/mogelijk vast (12 maanden) dienstverband voor 40 uur per week. De werklocatie is Brussel, België Geïnteresseerd? Stuur een e-mail met cv en motivatie naar:
[email protected] Vacature: 1698016/31-03-2016 Reactietermijn U kunt reageren tot en met: 15-07-2016
Housekeeping Stewardess Seagoing Cruiseschip m/v LET OP: werklocatie is op de Seagoing Cruiseship. Arbeidsvoorwaarden en contract naar USA-recht. Salaris, afhankelijk welke cruisemaatschappij in Euro's. Previous experience required, not at sea but you need the right personality to have the wow-factor with the guests. Applications in English. Bedrijf Oseanz Recruitment Toelichting dienstverband Arbeidsvoorwaarden en contract naar USA-recht. Salaris, afhankelijk welke cruisemaatschappij in Euro's. Werktijden 40 uur Werklocatie Aan boord van Seagoing Cruiseschip. Opleiding Vmbo-niveau Werkervaring Previous experience in a hotel or resort a nanny / chamberperson. Contract en salaris Salaris in Amerikaanse valuta. Je werkt 6 maanden achter elkaar en dan 2 maanden vakantie. Op het salaris van de werknemer wordt niets ingehouden van belasting en sociale zekerheid. Dit moet de werknemer zelf verzekeren en regelen. 5
Talen Je spreekt goed Engels. You speak a good level of English. Geïnteresseerd? Stuur een e-mail met motivatie en cv aan Mrs Karen Thorley in het Engels. E-mail:
[email protected] Telefoon: +32 50 688326 Vacature: WBS141116 Reactietermijn Reageer uiterlijk: geen einddatum; doorlopende vacature
Junior Housekeeper Seagoing Cruiseschip m/v LET OP: Werklocatie is op de Seagoing Cruiseship. Arbeidsvoorwaarden en contract naar USA-recht. Salary in US-currency. Work closely with the Executive and Assistant Housekeeper and assist in safe and efficient opertation of the housekeeping dpt onboard ship. Checking the rooms. Apply in English. Bedrijf Oseanz Recruitment Werktijden 40 Werklocatie Aan boord seagoing cruiseschip Opleiding Mbo-niveau Werkervaring Similar experience in the housekeeping dpt of a 4 or 5* hotel/resort. Contract en salaris Salaris in Amerikaanse valuta. Je werkt 6 maanden achter elkaar en dan 2 maanden vakantie. Op het salaris van de werknemer wordt niets ingehouden van belasting en sociale zekerheid. Dit moet de werknemer zelf verzekeren en regelen. Talen Fluency in English. Geïnteresseerd? Stuur een e-mail met motivatie en cv aan Mrs Karen Thorley. E-mail:
[email protected] Telefoon: +32 50 688326 Vacature: WBS141316 Reactietermijn Reageer uiterlijk: doorlopende vacature, geen einddatum
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International Concierge Seagoing Cruiseschip m/v LET OP: Werklocatie is op de Seagoing Cruiseship. Arbeidsvoorwaarden en contract naar USA-recht. Salaris, afhankelijk welke cruisemaatschappij in US-currency of Euro's. You provide all guests with a premium level of service. As well at the reception as in back office by phone. Applications in English Bedrijf Oseanz Recruitment Werktijden 40 Werklocatie Aan boord seagoing cruiseschip Gewenste opleiding Hbo-niveau Gewenste werkervaring Similar experience in a 4 or 5* resort/hotel. Preferably diploma in hospitality/tourism. Contract en salaris Salaris in Amerikaanse valuta. Je werkt 6 maanden achter elkaar en dan 2 maanden vakantie. Op het salaris van de werknemer wordt niets ingehouden van belasting en sociale zekerheid. Dit moet de werknemer zelf verzekeren en regelen. Talen Fluency in English and min one other language such as Dutch, Spanish, German or French. Geïnteresseerd? Stuur een e-mail met motivatie en cv aan Mrs Karen Thorley. E-mail:
[email protected] Telefoon: +32 50 688326 Vacature: WBS 141416 Reactietermijn Reageer uiterlijk: doorlopende vacature, geen einddatum
Chef de Partie Seagoing Cruiseschip m/v LET OP: Werklocatie is op de Seagoing Cruiseship. Arbeidsvoorwaarden en contract naar USA-recht. Salaris, afhankelijk welke cruisemaatschappij in US-currency of Euro's. We are searching for Chefs de Partie. This exciting opportunity is available if you have experience in a luxury environment. Apply in English Bedrijf Oseanz Recruitment Werktijden 40 uur
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Werklocatie Aan boord Seagoing Cruiseschip Gewenste opleiding Mbo-niveau Gewenste werkervaring Similar experience in high end restaurants. Contract en salaris Salaris in Amerikaanse valuta. Je werkt 6 maanden achter elkaar en dan 2 maanden vakantie. Op het salaris van de werknemer wordt niets ingehouden van belasting en sociale zekerheid. Dit moet de werknemer zelf verzekeren en regelen. Talen Fluency in English. Geïnteresseerd? Stuur een e-mail met motivatie en cv aan Mrs Karen Thorley. E-mail:
[email protected] Telefoon: +32 50 688326 Vacature: WBS 141516 Reactietermijn Reageer uiterlijk: doorlopende vacature, geen einddatum
Kelner Seagoing Cruiseschip m/v LET OP: de werklocatie is op de Seagoing Cruiseship. Arbeidsvoorwaarden en contract naar USA-recht. Salaris, afhankelijk welke cruisemaatschappij in US-currency of Euro's. Restaurant and beverage waiters and waitresses. 5* Luxury cruise lines. Serving of food and drinks and ensure the satisfaction of the guests. Apply in English. Bedrijf Oseanz Recruitment Werktijden 40 uur Werklocatie Aan boord seagoing cruiseschip. Opleiding Mbo-niveau Werkervaring High-end restaurant experience in 4* or 5*-environment. Contract en salaris Salaris in Amerikaanse valuta. Je werkt 6 maanden achter elkaar en dan 2 maanden vakantie. Op het salaris van de werknemer wordt niets ingehouden van belasting en sociale zekerheid. Dit moet de werknemer zelf verzekeren en regelen. Talen Fluency in English. Fluency in another language like German, Dutch, French or Spanish will be a plus. 8
Geïnteresseerd? Stuur een e-mail met motivatie en cv aan Mrs Karen Thorley. E-mail:
[email protected] Telefoon: +32 50 688326 Vacature: WBS 141816 Reactietermijn Reageer uiterlijk: doorlopende vacature, geen einddatum
Receptioniste Seagoing Cruiseschip m/v Seagoing Cruiseship, een cruisemaatschappij, is op zoek naar receptionistes. U zult zich bezighouden met de gasten aan de receptie en in de back office via de telefoon. Alle gasten voorzien van een premium niveau van dienstverlening door te verzekeren dat alle gasten verzoeken efficiënt en hoffelijk worden behandeld. Bedrijf Oseanz Recruitment Werktijden 40 uur Werklocatie Aan boord van Seagoing Cruiseschip Opleiding Mbo-niveau Werkervaring Minimaal 1 jaar ervaring als receptionist(e) in een 4/5* sterren hotel/resort. Contract en salaris Salaris in Amerikaanse valuta. Je werkt 6 maanden achter elkaar en dan 2 maanden vakantie. Op het salaris van de werknemer wordt niets ingehouden van belasting en sociale zekerheid. Dit moet de werknemer zelf verzekeren en regelen. Talen Vloeiend Engels praten en schrijven. Alle communicatie met Oseanz Recruitment en aan boord van het schip is in de Engelse taal. Geïnteresseerd? Stuur een e-mail met motivatie en cv aan Mrs Karen Thorley. E-mail:
[email protected] Telefoon: +32 50 688326 Vacature: WBS 142016 Reactietermijn Reageer uiterlijk: doorlopende vacature, geen einddatum
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Bulgarije
Customer Support Agent m/v Located in Bulgaria's third largest city, Varna, on the Black Sea Coast, our client is brand new to the region. Operating in the online gaming industry and supporting clients in Turkey and the U.K they wish to introduce a new team of bilingual Turkish: English L1 Customer Service professionals. The brand new products range from sporting topics to casino type games and are real time and sometimes interactive. The team will provide first line support to site users via e-mail and chat (likely 70% 'click to chat' communication), so excellent written skills and engaging and empathetic personality is required as well as the ability to work in a fast paced environment. Queries could range from simple questions like how to change a password, to how to cash out, change payment info etc so someone who can do this with a professional yet friendly approach would get most enjoyment out of this type of role. Applicants should have some previous exposure to customer service and preferably some familiarity with 'chat' or instant messaging –either professionally or as a user for personal interests. Fully fluent English and Turkish language skills are essential to enable fast and efficient communication with customers in both languages. Also essential is authorisation to work in Bulgaria. An interest or previous use of online gaming will be beneficial. Het betreft een tijdelijk/ mogelijk vast dienstverband voor 40 uur per week. De werklocatie is Varna, Bulgarije. Gevraagd wordt U moet beschikken over een goede mondelinge en schriftelijke taalvaardigheid in het Turks en Engels. Geïnteresseerd? Stuur een e-mail met cv en motivatie (beiden in het Engels) Contactinformatie : E-mail:
[email protected] Vacature: 636616/05-02-2016 Reactietermijn Reageer uiterlijk: 15-07-2016
Outbound medewerkers m/v Wij zoeken voor verschillende van onze klanten enthousiaste callcentermedewerkers outbound. Heeft u zin om voor langere tijd in Bulgarije te werken? Bent u geboeid door het buitenland, houdt u van een internationale omgeving en bezit u de nodige overtuigingskracht! Dan is dit de baan voor u! Kunt u als de beste de behoefte van uw potentiële klant bepalen en hier gevat op inspelen? Slaagt u er in om met uw verkooptalent, taalvaardigheid en inlevingsvermogen klanten te overtuigen? Als Contact Center Agent, Outbound zorgt u voor de verkoop van diensten of producten, afspraakbeheer, retentie, etc. 10
Wij zorgen dat u als nieuwe medewerker zonder stress aan de slag kunt! Wij verzorgen uw onthaal aan de luchthaven, helpen u bij het vinden van een geschikte woning (de eerste 2 dagen verblijft u in een hotel) en regelen voor u alle lokale administratie. Bovendien staat u er niet alleen voor: veel Nederlandstalige collega’s zijn u al voorgegaan en werken momenteel in ons bedrijf. Bulgarije behoort tot de Europese Unie, u hoeft dus geen visum of internationale reispas te hebben. Uw loonpakket bestaat uit een aantrekkelijk bruto salaris (belangrijk om weten is dat Bulgarije een inkomstenbelasting heeft van slechts 10%. U houdt dus een hoog netto bedrag over) aangevuld met een bonussysteem. Bovendien betaalt ons bedrijf uw heenreis naar Sofia en wordt u ter plaatse getraind en gecoacht door West-Europese contactcenter experts. Afhankelijk van uw competenties behoort een doorgroei zeker tot de mogelijkheden. Werklocatie De werklocatie is Sofia, Bulgarije. Toelichting dienstverband Het betreft een tijdelijk, maar mogelijk vast dienstverband voor 40 uur per week. Gevraagd wordt Mbo-diploma Uitstekende mondelinge en schriftelijke taalvaardigheid in het Nederlands Goede mondelinge en schriftelijke taalvaardigheid in het Engels Geïnteresseerd? Dhr. E. Egin van het Werkgeversservicepunt Noord-Holland Noord E-mail:
[email protected] Vacature: 119916/08-01-2016 Reactietermijn Reageer uiterlijk: 15-07-2016
Telesales Agenten m/v Voor onze klant, een energiebedrijf dat actief is op de internationale markt, zoeken we enthousiaste telesales agenten. Als telesales agent zorgt u voor het afhandelen van binnenkomende en uitgaande oproepen via verschillende kanalen (zoals telefoon, e-mail en website). U helpt potentiële klanten op een professionele manier met vragen over contracten, prijscalculaties etc. Doel is deze potentiële klanten een contract te laten afsluiten. Om de beoogde resultaten te behalen, zorgt u voor een regelmatige opvolging via e-mail en telefoon. In een dynamische en resultaatgerichte bedrijfscultuur werkt u mee aan een excellente klantbeleving. Verantwoordelijkheid, respect en eerlijkheid zijn een paar van onze kernwaarden! Uw loonpakket bestaat uit een aantrekkelijk bruto salaris aangevuld met een bonussysteem. Afhankelijk van uw competenties behoort een doorgroei zeker tot de mogelijkheden. Werklocatie De werklocatie is Sofia, Bulgarije. Toelichting dienstverband 11
Het betreft een tijdelijk, maar mogelijk vast dienstverband voor 40 uur per week. Gevraagd wordt Mbo-diploma Uitstekende mondelinge en schriftelijke taalvaardigheid in het Nederlands Goede mondelinge en schriftelijke taalvaardigheid in het Engels Contactinformatie Dhr. E. Egin van het Werkgeversservicepunt Noord-Holland Noord E-mail:
[email protected] Vacature: 119816/08-01-2016 Reactietermijn Reageer uiterlijk: 15-07-2016
Medewerkers klantenservice m/v Voor twee van onze opdrachtgevers zijn wij met spoed op zoek naar medewerkers klantenservice. Eén opdrachtgever met hoofdkantoor in Lausanne werd opgericht in 2002 en is reeds in 19 Europese landen met succes actief is in het aanbieden van lingerie, herenondergoed en hemden van topkwaliteit. De andere opdrachtgever is een gerenommeerde uitgever van boeken en houdt zich sinds 1976 bezig met de ontwikkeling en directe verkoop van exclusieve verzamelwerken en verzamelobjecten. Als klantendienstmedewerker stel je de klant centraal door te luisteren, te informeren en te adviseren. Dankzij jouw professionaliteit draag je zo bij aan een optimale klanttevredenheid! Jouw taken bestaan uit het aannemen van binnenkomende oproepen, het opvolgen van leveringen, aannemen van orders, toelichting geven omtrent de voorwaarden, beantwoorden van e-mails etc. Toelichting dienstverband Het betreft een tijdelijk, maar mogelijk vast dienstverband voor 40 uur per week. Werklocatie De werklocatie is Sofia, Bulgarije. Gevraagd wordt Mbo-algemeen Goede mondelinge en schriftelijke taalvaardigheid in het Engels. Uitstekende mondelinge en schriftelijke taalvaardigheid in het Nederlands. Voor deze functie ben je: Klantgericht Nauwkeurig Stressbestendig Efficiënt Zelfstandig Flexibel Productief Geïnteresseerd? Stuur een cv met motivatie naar Erdal Ergin. 12
Dhr. E. Egin van het Werkgeversservicepunt Noord-Holland Noord E-mail:
[email protected] Reactietermijn Reageer uiterlijk: 15-07-2016
Medewerkers klantenservice m/v Voor twee van onze opdrachtgevers zijn wij met spoed op zoek naar medewerkers klantenservice. Eén opdrachtgever met hoofdkantoor in Lausanne werd opgericht in 2002 en is reeds in 19 Europese landen met succes actief is in het aanbieden van lingerie, herenondergoed en hemden van topkwaliteit. De andere opdrachtgever is een gerenommeerde uitgever van boeken en houdt zich sinds 1976 bezig met de ontwikkeling en directe verkoop van exclusieve verzamelwerken en verzamelobjecten. Als klantendienstmedewerker stel je de klant centraal door te luisteren, te informeren en te adviseren. Dankzij jouw professionaliteit draag je zo bij aan een optimale klanttevredenheid! Taken en verantwoordelijkheden Jouw taken bestaan uit het aannemen van binnenkomende oproepen, het opvolgen van leveringen, aannemen van orders, toelichting geven omtrent de voorwaarden, beantwoorden van e-mails etc. Toelichting dienstverband Het betreft een tijdelijk, maar mogelijk vast dienstverband voor 40 uur per week. Werklocatie De werklocatie is Sofia, Bulgarije. Gevraagd wordt Mbo-diploma Uitstekende mondelinge en schriftelijke taalvaardigheid in het Nederlands Goede mondelinge en schriftelijke taalvaardigheid in het Engels Klantgericht Nauwkeurig Stressbestendig Efficiënt Zelfstandig Flexibel Productief Geïnteresseerd? Dhr. E. Egin van het Werkgeversservicepunt Noord-Holland Noord E-mail:
[email protected] Vacature: 2320616/03-05-2016 Reactietermijn Reageer uiterlijk: 26-07-2016
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Customer Support Agent m/v Toelichting TSS Call Entry agents are the first point of contact for customers raising hardware or SW service requests with the company. The core activity involves receipt of customer issues by phone, e-mail or fax, and creation or update of either a HW or SW Service Request. Entitlement is checked according to the customer’s contract and Denied Parties List (DPL) before routing the service request for technical support. TSS Entitlement Exception Agents have a key responsibility to resolve issues when a customer understanding of their service entitlement does not match the information available to the call entry agents. Issues must be resolved quickly and accurately in order to maintain customer satisfaction whilst protecting the company from delivering noncontracted service. Agents will monitor an exception queue in the call management system and have the ability to search an extended range of information sources to validate entitlement to service. The role will often require agents to investigate contract status with a range of different groups across the company, including Sales Transaction Support (STS) and the customer account teams. Agents will require to be flexible, and support perform other related asks and activities as directed by Management, such as reporting and Issue escalation where necessary. De werklocatie is Sofia. Tasks • Receive Call Processing • Answering customer calls • Verifying customer requests • Verifying customer entitlements • Logging customer requests • Updating service call activity Monitor Entitlement Exception Queues • Solve Exception problems. • Verify entitlement. • Check contract source systems. • Verify contract info with the client (Proof of Purchase, Warranty card, etc). Database Processing: • Entering data and updating files • Providing Subject Matter Expertise within the supported sites and products • Creating and updating products, services, packages, and systems. • Creating and updating teamrooms or communities. • Managing Queues • Facilitating call centre rep training Extended Duties • Supplying information to the customer • Routing the call record to the appropriate provider of Service • Processing Requests • Maintaining relationship with customer via constant updates and reports Essential Requirements • Excellent spoken and written Dutch language skills are essential to ensure a positive customer experience (CEFR grade C1 or C2). • In addition, all candidates must have an excellent standard of spoken and written English as the working and social language of the call centre (B2). 14
• • • •
High School Diploma/GED or equivalent Good typing and general IT skills. Independent, Self-motivated, Results orientated, Focused, Confident & Flexible. Able to prioritise, organise and work well within a team.
U moet beschikken over goede mondelinge en schriftelijke taalvaardigheden in het Nederlands en Engels. Additional information Please be aware that whilst the majority of work is conducted in normal business hours, we work in 24/7 shift environment, and there will be a requirement for OOH work including nights, weekends and holidays (There is a financial uplift for night shift). Candidates will be expected to align their working day to Netherlands business hours and may be required to ensure that holidays (Including local holidays) are taken in line with the Netherlands holiday calendar to avoid business impact. Responsibilities: Excellent spoken and written Dutch language skills are essential to ensure a positive customer experience (CEFR grade C1 or C2) In addition, all candidates must have an excellent standard of spoken and written English as the working and social language of the call centre High School Diploma/GED or equivalent Good typing and general IT skills Independent, self-motivated, results orientated, focused, confident amd flexible Able to prioritise, organise and work well within a team Geïnteresseerd? Stuur een e-mail met cv en motivatie naar:
[email protected] Vacature: 920216/19-02-2016 Reactietermijn Reageer uiterlijk: 15-07-2016
Travel Consultant m/v Toelichting Our client is a premium multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services since 2004. The company has over 2,500 team members across seven delivery centers located in: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania), as well as offices in Manchester and Cannock (England). The company offers contact center solutions, ITO and innovative customer service support for global customers in over 30+ languages. De werklocatie is Sofia. Functie-inhoud Communicate via phone and e-mail Respond to clients requests and provide accurate information related to toerism Be positive friendly and supportive Requirements Fluent in Dutch 15
Very good knowledge of English Friendly and outgoing personality Self motivated and result - orientated IATA certificate will be a plus Have a passion for growth Believe in spirited teamwork Have the courage to innovate The conditions of employment we offer:
Transportation allowance Supportive work-life balance policies Attractive remuneration package Fantastic location Constant extensive training Excellent multinational business environment Continuous support and learning Relocation package for candidates from abroad
Geïnteresseerd? Stuur een e-mail met cv en motivatie naar:
[email protected] Vacature: 1496516/18-03-2016 Reactietermijn Reageer uiterlijk: 15-07-2016
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Frankrijk
Barkeeper Cruiseschip m/v Disney Cruise lines is op zoek naar (assistent) barkeepers voor haar cruiseschepen. Kandidaten met een uitstekende beheersing van de Engelse taal en minimaal 2 jaar ervaring in gerenommeerde restaurants worden verzocht te solliciteren. As a Bar Server you will: Provide friendly and efficient service in cocktail lounges, tropical deck bars, cafes, fast-paced, nightclubs and Castaway Cay beaches Practice up selling and suggestive selling techniques Assist in maintaining cleanliness of areas to meet United States Public Health (USPH) standards Work with a diverse team of 975 Crew Members (60 on the Beverage Team) of over 50 nationalities Learn the finer details about dozens of cocktails, wines, beers and spirits Working on Disney Cruise Line will give you an unforgettable professional experience : you will receive on-the-jobs trainings during all your contract and also work with crew members from over than 60 different countries: It is a real asset for all your career. Every year, many professionals from the hotel & Catering business seize the fantastic opportunity to work on a Disney Cruise ship. More than giving you an amazing professional and personal experience, working on such a luxury cruise line gives you the chance to discover the most enticing destinations worldwide Het betreft een tijdelijk/ mogelijk vast dienstverband voor minimaal 40 uur per week. U werkt op een cruiseschip, dus u bent langere tijd van huis. De werklocatie is internationaal Gevraagd wordt Minimum leeftijd 21 jaar Recente en relevante werkervaring als barkeeper en gewend aan drukte. Vloeiend kennis van het Engels en bij voorkeur nog een andere vreemde taal. Drankenkennis en bekend met het maken van cocktails. Minimaal beschikbaar voor 6 maanden U moet beschikken over uitstekende mondelinge en uitstekende schriftelijke taalvaardigheid in het Engels. Geïnteresseerd? Voldoet u aan de criteria: Stuur een Engelstalig cv en motivatie naar
[email protected] WerkgeversServicepunt Drechtsteden Vacature: 2026916/18-04-2016 Reactietermijn U kunt reageren tot en met: 11-07-2016
Front Office Assistant m/v Our client is a growing company providing customer services, technical support and telesales services. Their 5000+ employees support over 150 clients across a wide range of 17
industries and in over 20 languages. Their Parisian site, conveniently located 5 miles from Central Paris supports clients in the EMEA market. We are currently recruiting for Front Office Assistant who are fluent in written and spoken English and native level/fluent Dutch to work with a major automotive client. In this position you will work closely with the dealerships in Netherlands, arranging and coordinating test drives requested by the clients. You will answer queries via phone, email and chat and be creative in solving issues that the client and/or dealership is experiencing. Essential Skills and Experience Fluent in written and spoken English and native level Dutch Previous experience in a customer service / sales role Excellent telephone manner & competent questioning skills Experience of working to a high quality standard within a target driven environment Previous work experience in a contact center environment and/or automotive industry is desired. Interview Process Interviews will be held remotely via on-line tests and tele-conference calls to aid convenience to candidates. Benefits Basic French salary 1466 € + 152 € per language used and spoken (no bonus for French language) + 152 € objective bonus 36h per week permanent contract (1 month probation) Private Healthcare 25 days/year paid holidays + 7 extra paid days Het betreft een tijdelijk/mogelijk dienstverband voor 40 uur per week. De werklocatie is Parijs, Frankrijk. Gevraagd wordt U moet beschikken over goede mondelinge en schriftelijke taalvaardigheden in het Nederlands en Engels. Geïnteresseerd? Stuur een e-mail met cv en motivatie naar:
[email protected] Vacature: 1938016/12-04-2016 Reactietermijn U kunt reageren tot en met: 15-07-2016
Dutch Customer Care/Back Office Support m/v Our client is a growing company providing customer services, technical support and telesales services. Their 5000+ employees support over 150 clients across a wide range of industries and in over 20 languages. Their Parisian site, conveniently located 5 miles from Central Paris supports clients in the EMEA market. We are currently recruiting for customer services representatives who are fluent in written and spoken English and native level/fluent Dutch to work with a major automotive client. In this position you will work closely with the dealerships in Netherlands, arranging and coordinating test drives requested by the clients. You will answer queries via phone, email and chat and be creative in solving issues that the client and/or dealership is experiencing. Essential Skills and Experience Fluent in written and spoken English and native level Dutch Previous experience in a customer service / sales role Excellent telephone manner & competent questioning skills Experience of working to a high quality standard within a target driven environment 18
Previous work experience in a contact center environment and/or automotive industry is desired. Interview Process Interviews will be held remotely via on-line tests and tele-conference calls to aid convenience to candidates. Benefits Yearly salary: Basic € 21,100 + € 1,800 bonus potential p/a 36h per week permanent contract (1 month probation) Healthcare 25 days/year paid holidays + 7 extra paid days Het betreft een tijdelijk, mogelijk vast dienstverband voor 40 uur per week. De werklocatie is Parijs, Frankrijk. Gevraagd wordt Mbo-algemeen U moet beschikken over een goede mondelinge en schriftelijke taalvaardigheid in het Nederlands en Engels. Geïnteresseerd? Contactinformatie: Dhr. E. Egin van het Werkgeversservicepunt Noord-Holland Noord E-mail:
[email protected] Vacature: 478716 Reactietermijn Reageer uiterlijk: 15-07-2016
19
Griekenland
Manager restaurant in Griekenland M/V Restaurant Manager voor een nieuw trendy restaurant in Griekenland. Takenpakket Het runnen van een nieuw trendy restaurant (met o.a. seafooddelicatessen) Rapportage, targeting, financiele rapportage aan hoofdkantoor in Nederland Stimuleren van het personeel Bestellen Oplossen van problemen, de uitdaging van een target en natuurlijk vlekkeloos managen van het restaurant Vakinhoudelijke kennis gebruiken Gevraagd wordt Mbo-4, Horeca en huishouding Bereid tot het volgen van een opleiding in Nederland met Nederlands SVO-Diploma Bij voorkeur minimaal 2 jaar werkervaring in de horeca. Bereid tot interne opleiding in Nederland (2 weken) en praktijkgedeelte (betaald) in Griekenland Leidinggevende kwaliteiten Uitdaging zien in werk in een nieuw restaurant Enthousiast Flexibel Verantwoordelijkheidgevoel Representatief Goede mondelinge en goede schriftelijke taalvaardigheid in het Nederlands Goede mondelinge taalvaardigheid in het Engels Toelichting dienstverband Werktijden 40-46 uur per week Wisselende werktijden in roterend rooster Openingstijden 08:00 tot 23:00 uur Wij bieden Twee weken theorie in Nederland, praktijk in Patras/Griekenland, met het ingaan van het praktijk gedeelte direkt salaris Salaris op Nederlands niveau, € 2.750,00 bruto p/mnd Provisieregeling Grieks contract, echter deels op Nederlandse basis (werkgever is afkomstig uit Nederland) De uit Nederland afkomstige werkgever zorgt voor het onderkomen tijdens de proeftijd en helpt zoeken van woongelegenheid daarna. De werkgever zorgt voor een cursus Grieks. Men vereist wel dat je Engels spreekt. De rapportage naar het hoofdkantoor is in het Nederlands. Werklocatie Patras of Thessaloniki – in overleg Geïnteresseerd? J.G. Eilers van WERKbedrijf Doetinchem helpt u graag verder. Mail naar
[email protected] Vacature: 1947116 20
Reactietermijn Reageer voor 05-07-2016
Customer Care Advisor m/v Toelichting You will be working for one of the best known, largest and most well respected multilingual Contact Centers worldwide; employing several thousand people around the globe, with offices in over 47 countries. The Contact Center handles more than 20,000 telephone based customer service projects every year on a global basis. Your role As Dutch speaking Customer Care Advisor you will be responsible to resolve queries or problems that our current clients are facing via Inbounds Calls, Emails or Chatting in both Dutch and English. Technical Skills Ability to use the desktop computer system Knowledge of all Internet applications Usage of MS Office packages Familiar with new technologies and smartphones Good knowledge of English and Dutch Strong communication and phone skills Being able to handle demanding clients Ability to clearly understand a problem statement Willing to work in a fast paced environment The Company Offers International modern working environmentCompetitive monthly gross salary Ongoing paid training using the latest technology On-site canteen Special Discounts & Offers Career development opportunities Extra overtime pay In-House doctor and examination center Free Greek courses Employee Relations team to help new hires integrate in the Greek lifestyle and culture This is your chance to live and work in warm sunny Athens! This is a great opportunity to gain valuable working experience abroad! Live in a beautiful Mediterranean country and work for an international, developing and visionary company! Het betreft een tijdelijk/mogelijk vast (12 maanden) dienstverband voor 40 uur per week. Geïnteresseerd? Stuur een e-mail met cv en motivatie naar:
[email protected] Vacature: 1494916/18-03-2016 Reactietermijn Reageer uiterlijk: 15-07-2016
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Ierland
Medewerker reserveringen hotel m/v Marriott zoekt voor het reserveringscentrum in Cork, Ierland, medewerkers die informatie geven over reserveringen, deze maken en bijhouden voor Nederlandstalige klanten, ook verkoopactiviteiten ontplooien over het vaste klantenprogramma. Volledige functieomschrijving via
[email protected] Salaris Het salaris is in overleg en kan verhoogd worden door de prestaties. Kosten van levensonderhoud zijn in Cork relatief laag. Er is een goed relocatiepakket. Benefits Private Health Insurance Life Assurance from the first day of Employment Pension scheme with up to 5% contribution by the company Relocation is provided for successful candidates who reside outside of Ireland. Up to 100% Educational Assistance on approved courses Career Progression and Personal Development Employee Assistance Program Consultants Hugely discounted rates for both Marriott associates and Friends and Family at all Marriott properties A variety of Local discounts Paid holidays, Service days, Public holidays, as well as leave of absence and Paid Sick leave. Compassionate Leave, Paid Maternity Leave, Parental Leave and Force Majeure Leave Participation in Tax Relief schemes such as the Bike to work scheme and Bus to work scheme. Awards and Recognition, with financial value Het betreft een tijdelijk/ mogelijk vast dienstverband voor 40 uur per week. De werklocatie is Cork, Ierland. Gevraagd wordt Ervaring in de horeca of een dienstverlenende functie gewenst, maar niet absoluut noodzakelijk. U moet beschikken over een goede mondelinge en schriftelijke taalvaardigheid in het Nederlands en Engels. Geïnteresseerd? Stuur een e-mail met cv en motivatie (beiden in het Engels) Contactinformatie : E-mail:
[email protected] Vacature: 1563816/22-03-2016 Reactietermijn Reageer uiterlijk: 14-06-2016
Inside sales and marketing representative m/v Toelichting Our client, a global player in business process outsourcing, has secured an exciting new contract with a high profile ICT company in the Dublin area. We are now looking for candidates with strong sales, marketing or digital marketing skills to join this professional 22
European sales team in Ireland. Applications can be supported by telephone and video interviewing. Relocation Reimbursement: The successful applicant will be assisted in moving to Dublin (includes flight + Up to 7 night’s hotel accommodation + mobility). De werklocatie is Dublin. Functieomschrijving In addition to demonstrating sales and business development expertise, the Inside Sales Representatives have additional responsibilities, including:contacting existing customers via telephone and email on a daily basis Consulting with clients to provide the best solution for their business goals Building customer relationships and managing accounts while increasing program revenue Developing accounts and growing strategic relationships Using existing client data to provide custom recommendations tailored to client goals Processing orders set by the customer regularly Requirements Exemplary communication skills in Dutch and English Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment Highly motivated and goaloriented Enjoy or have a creative appreciation of advertising 1+ years sales experience (Business to Business sales a distinct advantage) or 2+ years marketing experience Educated to degree level or equivalent Creative decision making skills and proven ability to work independently Strong attention to detail and follow-up skills Knowledge of MS Excel and Office and basic use of voicemail and electronic mail systems. U moet beschikken over goede mondelinge en schriftelijke taalvaardigheden in het Nederlands en Engels. Benefits Basic salary €26,208 per year pro rata, up to 15% monthly bonus. Excellent relocation package to assist you in moving to Dublin (Including flight assistance and 7 nights hotel accommodation). Continuous paid training on the latest technology. Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements. Private Pension and Life assurance • Childcare voucher scheme • On site canteen • 29 days holiday entitlement + extra entitlements • Potential for rapid advancement in many fields, and throughout 17 countries! • A generous package is available that includes a basic salary of circa €25,000 pa plus up to an 10-15% commission on top. Geïnteresseerd? Stuur een e-mail met cv en motivatie naar:
[email protected] Vacature: 1359516/2016 Reactietermijn Reageer uiterlijk: 15-07-2016
Customer Solutions Agent m/v Working in Dublin- Ireland at PAYPAL as Dutch speaking customer solutions agent. As an agent within customer solutions, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. Core Duties Answer phone calls, emails, and case work from customers and work to resolve customer queries in real time or pass the information to the most relevant PayPal department so it can be dealt with appropriately.
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Tasks involve Research using the appropriate tools, limiting accounts as appropriate or lifting limits based on appeal, closing out of buyer complaints’tracking customer contacts and logging relevant case related information. (90%) Proactively recommend and educate the customer about features and benefits of products in order to improve their satisfaction and deepen their relationship with PayPal. In undertaking this duty you will use Compass and IT systems to recognize the opportunities and transition the call. Deliver on metrics set for offered and accepted opportunities. (5%) Provide consistent feedback regarding overall customer satisfaction, tools and processes (5%) Knowledge & Skills Requirements Business:
Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers; Strong written (email) communication utilizing proper grammar and punctuation; Ability to work independently while making sound business decisions on case information; Well developed sense of urgency and follow through; Ability to multitask multiple systems, screens, and tasks during customer contacts; Time Management and Adherence to schedules.
Technical:
Ability to learn and adapt to new software technologies; Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel); Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack); Good level of English (Business English).
Salary and other benefits €24,000.00 plus the below benefits: 6% performance related bonus Full VHI Cover Onsite Restaurant, Onsite Gym Reward and Recognition Programme Amazing working environment On-going Training and Personal Development Contract Het betreft een vast dienstverband voor 40 uur per week. De werklocatie is Dublin, Ierland Geïnteresseerd? Stuur een e-mail met cv en motivatie naar:
[email protected] Vacature: 2354816/04-05-2016 Reactietermijn U kunt reageren tot en met: 15-07-2016
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Customer Service Agent m/v The Call Centre Agent is responsible for answering all nature of calls, ‘pre’ and ‘after’ sales calls, as well as taking orders live on the phone. He or she will be assessed by their availability to take calls; their efficiency, their ability to multi-task, and their willingness generate extra revenue by upselling, and an ability to work in a team. Most of the agent’s tasks will be actioned on-line using Oracle. Skills/Attributes/Requirements Minimum of 1 year of customer support experience – Inbound or Outbound Contact Centre (experience using various communication channels such as chat, phone, email an advantage) ; Must demonstrate ability to work well in a team contributing to the team’s goal; Need to demonstrate good time management, and good housekeeping; Ability to analyze a problem quickly and resolve it following procedures; Good telephone manner: courteous, clear speech, good call management, assertive; Customer service focused, able to deal with customers in a friendly and polite manner; Aware of overall business objectives – revenue generation, customer satisfaction Be fluent in Dutch and good in Englis;h Computer literate: excellent keyboard skills, familiar with different on-line database packages; Ability to multitask. The recruiter is interested in your answers to the following question(s). Please place your answers in the email you send when applying for the job. Question 1: Are you fluent in Dutch? Question 2: Do you have customer support experience? Question 3: Are you available to work in Dundalk, Co Louth? And What is your availability? Salary Starting @ € 19,000 – € 21,903.96 (depending on language skills) basic per annum plus performance bonus of up to 16% of quarterly earnings. Het betreft een tijdelijk/mogelijk vast dienstverband voor 40 uur per week. De werklocatie is Dundalk, Ierland Geïnteresseerd? Stuur een e-mail met cv en motivatie naar:
[email protected] Vacature: 2476216/12-05-2016 Reactietermijn U kunt reageren tot en met: 15-07-2016
Up-Selling Agent m/v The Up-selling Agent is responsible for generating sales from existing customer orders. He or she will be assessed by the revenue generated from selling activities, number of orders entered and quality and accuracy of order entry. Upsell agents also work on outbound call campaigns to increase & generate revenue from existing & prospect customers who have ordered with National pen Ltd in the past.
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Skills/Attributes/Requirements Minimum of 1 year of sales experience (experience using various communication channels such as chat, phone, e-mail); Have previous experience within a sales environment, particularly direct sales and with a proven sales ability; Highly motivated & target driven individual ; Ability to work under pressure; Have the ability to work accurately & show good attention to detail; Good telephone manner: professional, courteous, clear speech, good call management, assertive ; Be fluent in Dutch and good in English; Computer literate: excellent keyboard skills, familiar with different on-line database packages; Ability to multitask; Be a good team player. The recruiter is interested in your answers to the following question(s). Please place your answers in the e-mail you send when applying for the job. Question 1: Are you fluent in Dutch? Question 2: Do you have telesales / up-selling or cross selling experience? Question 3: Are you available to work in Dundalk, Co Louth? And What is your availability? Salary Starting @ € 19,000 - € 21,060 basic per annum plus sales comm. of € 100 - € 300 per week depending on targets reached. Het betreft een tijdelijk/mogelijk vast dienstverband voor 40 uur per week. De werklocatie is Dundalk, Ierland Geïnteresseerd? Stuur een e-mail met cv en motivatie naar:
[email protected] Vacature: 2488116/12-05-2016 Reactietermijn U kunt reageren tot en met: 15-07-2016
Telesales Agent m/v No Cold Calling! You will be required to sell a range of National Pen product to existing customers through outbound telephone calling. In doing so, they will provide our customers with a professional and courteous service, whilst establishing long-term customer relationships. Skills/Attributes/Requirements Minimum of 1 year experience in sales, building relationships with key decision makers Skilled negotiator Have the ability to maintain professionalism under pressure An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills 26
Self-motivated and goal oriented Strong customer service and the desire to be successful exceed targets and integrate into a team-based organization. Be a good team player Be fluent in Dutch and good in English The recruiter is interested in your answers to the following question(s). Please place your answers in the email you send when applying for the job. Question 1: Are you fluent in Dutch? Question 2: Do you have telesales experience? Question 3: Are you available to work in Dundalk, Co Louth? And what is your availability? Salary Starting Salaries from € 21,000 basic per annum plus sales comm. of € 100 - € 500 per week (depending on targets reached) = €30,000 - €35,000 OTE uncapped comm. depending on targets reached. Het betreft een tijdelijk/ mogelijk vast dienstverband voor 40 uur per week. De werklocatie is Dundalk, Ierland Geïnteresseerd? Stuur een e-mail met cv en motivatie naar:
[email protected] Vacature: 2487116/12-05-2016 Reactietermijn U kunt reageren tot en met: 15-07-2016
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Malta
Dutch Speaking Game Presenter m/v We are looking for dynamic individuals who speak fluent Dutch to work in our Live Casino as Game Presenters/ Hosts in our state of the art broadcast studios in Malta. Responsibilities Host/present Live Roulette and a number of different casino games to the camera for live players; Carry out all gaming operations, including table administration, the gaming process and computer monitor administration; Interact with players verbally and through the live chat system throughout the game using English or the Dutch language of the table; Work with and relay information to the Live Support Team regarding any operator, system or chat malfunction; Attend training courses/workshops as required and strive to continually improve his/her own technical skills; Work flexi time; Flexible attitude to changing priorities, including changes to shifts and covering colleague absences where required; To carry out any other duties that may be reasonably requested from time to time. Skills
Excellent speaking/writing in Dutch; Good working knowledge of English; Great communication and interpersonal skills; Great customer service skills; Ability to work well in a team; Outgoing, dynamic individuals; Previous experience in a customer-facing role in the casino industry would be desirable but is by no means essential. Full training will be provided; Good computer skills.
Qualifications Educated to secondary school level. We offer Competitive remuneration package with a motivating bonus system; Flexible shifts; Comprehensive training; Professional and personal development; Opportunities to progress within the company; Dynamic working environment; Benefit 24hrs gym membership; Relocation package provided; Uniform provided. Werklocatie St Julians, Malta Gewenste opleiding Mbo 28
Gewenste werkervaring Niet nodig Overige wensen Handig met computers Goede uitstraling Contract en salaris Doel is vast contract Talen Nederlands: uitstekend Engels: goed Geinteresseerd: Stuur uw cv en motivatie in het Engels naar:
[email protected] WerkgeversServicepunt Utrecht Midden Vacature: 1797116/05-04-2016 Reactietermijn U kunt reageren tot en met: 28-06-2016
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Noorwegen
Artisan cheese maker/ambachtelijke kaasmaker m/v We need an experienced person in the production of tradtional dairy and cheese products. Today the company produces a local soft brown cheese (Gombe) for the regional market.
Functie-eisen Gevraagd wordt: mbo-4
Overige eisen: You must have experience with the production of dairy products. It is an advantage if you have worked in artisan or small scale production. We prefer that applicants have experience with production equipment and product development. Ook zijn goede mondelinge en goede schriftelijke taalvaardigheid in het Engels vereist.
Toelichting dienstverband: Pay from NOK 135/hour, 37,5 hours/week. Start date 15-09- 2016. Het betreft een vast dienstverband voor 38 uur per week.
De werklocatie: Sandane, Noorwegen
Geïnteresseerd? Stuur een e-mail met c.v. en motivatie, e-mail
[email protected] Contactinformatie: Eures Noord Nederland WerkgeversServicepunt Fryslân Vacature: 2844016/01-06-2016
Reactietermijn Uiterlijk reageren tot en met: 31-08-2016
30
Polen
Junior accounting specialist m/v Functieomschrijving cooperation with company branches in Europe, Canada and USA; complex accounting process service; verification of payments; creating documents; inputing and verification of data in SAP system; decretation and control of costs; accounting invoices, bank accounts, lifts. Gewenste opleiding Hbo/bachelor. Knowledge of dutch and english on B2 level, higher education or during studies (prefered: economy, finances or accounting); experience in the area of finances, accounting or logistics; knowledge of SAP software; experience in issuing invoices; very good knowledge of MS Office (MS Excel in particular); very good organiziation of work; conscientius, highly developed communication skills; quick-learner; ability to work under pressure of time; analytical abilities; knowledge of MS Office. Soort contract Het betreft een tijdelijk/ mogelijk vast dienstverband voor 40 uur per week. Toelichting dienstverband: salaris: 5000 PLN. Eerst: tijdelijk uitzendcontract van 3 maanden. The employer offers social package with the contract (Multisport+ card, private healthcare for the whole family, life and accident insurance); multicultural working enviroment; taking part in creating new structures of the company. First contract with the employment agency. Werklocatie De werklocatie is Warsaw, Polen. Geïnteresseerd? Stuur een e-mail met c.v. en motivatie naar dhr. M. Tredota van EURES Polen E-mail
[email protected] WerkgeversServicepunt Utrecht Midden Vacature: 2646416/23-05-2016 Reactietermijn U kunt reageren tot en met: 24-07-2016 31
Technical Support Specialist m/v Functieomschrijving Supporting clients with their technical problems; diagnosing and solving application and hardware issues, cooperating with other service engineers in the range of hardware service, quality control of notifications registered in the system. Also you will be taking part in introducing new services in the area of technical support. Functie-eisen Mbo-3 (vocational education), Automatisering en ICT; good oral and written Dutch and English language skills; very good knowledge of English and Dutch (at least B2 level) or very good English and Czech language skills both verbal and written; availability to work in shifts; high personal culture, especially during phone calls; basic knowledge of computer architecture; diagnostic skills; knowledge of MS Office; knowledge of Windows XP/7/8/10; Possible advantages: knowledge in the area of PC hardware servicing experience in helpdesk environment excellent verbal and written communication skills professional telephone manner basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications basic technical support experience an advantage but not necessary flexible, well-motivated team player, ability to work under pressure Soort contract The employer offers: full-time employment flexible hours in shifts (24/7) international working environment interesting, international projects initial trainings life and accident insurance in the group policy, private healthcare (includes family) multisport card additional benefits Contract signed with the employment agency. The employer offers: Salary: 6.500,- gross PLN per month fulltime employment, 40 hours per week flexible hours in shifts (24/7) start with a three months probation employment contract Working location Warsaw, Poland.
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Geïnteresseerd? Send an e-mail with cv and coverletter to Maciej Tredota from EURES Poland, e-mail:
[email protected], under reference number HELP/DESK/JEZ WerkgeversServicepunt Utrecht Midden Vacature: 1804416/05-04-2016 Reactietermijn U kunt reageren tot en met: 28-06-2016
Dutch Customer Support Agent m/v This client of Delegate Recruitment is a leading Global IT Service Company, ranked in the Services Top 100 of the world’s largest IT services companies and a global leader in R & D, known for the excellent way in which they treat their staff, encouraging personal growth alongside professional advancement, offering a range of international employment opportunities. Toelichting In this role in Poland – Krakow - you will be the first point of contact for Dutch speaking clients, who are often employees from big multinationals. In your role you will assist them via phone, e-mail and chat. You will be providing prompt and complete resolution to technical challenges and business issues. You will record the incident and take ownership of the matter and make sure that if you can’t resolve the issue, that it will be redirected to the relevant person. Of course you are not thrown into the deep end, you will receive full induction and ongoing training for this position. Relocation If you are interested, the selection process is done completely remotely, which means via phone/skype/e-mail, so no need to come to Krakow until you are successful. Once successful, you would need to book your own flight to Krakow – rest assure, there are lots of cheap flights to Poland – but you will receive accommodation for the first 2 weeks, so you have somwehere to stay when you arrive. There will be a lot of relocation support from the company, so it is easy to find your own place after the initial 2 weeks. Krakow Krakow is fast becoming the new Technology hub for Europe, and is still one of the cheapest cities in the region for trading, working and living. Average living costs are rock bottom, life can extremely fruitful and the opportunity General cost of living in Poland is around 1000-3000PLN, depends on location and rental fees etc.. Click for location guide: http://delegaterecruitment.com/relocation/location/krakow/ Dienstverband Het betreft een tijdelijk/mogelijk vast dienstverband voor 40 uur per week. Benefits Life insurance; Private health care; 33
Multisport Card (free entrance to gyms, swimming pools, etc., valid in the whole Poland; Lunch vouchers for employees who have 9 hours shift (8 hours of work + 1 hour of lunch break) or start their shift between 1 p.m. and 3 p.m.; Shopping vouchers; Subsidy to Language Courses and of course a lot of company events and plenty of opportunities for career advancement; Besides this, your basic salary is between 5700-6000 Zloty p/m.
Gevraagd wordt Mbo-opleiding (vocational education), niveau 4, Automatisering en ICT; Fluency in written and verbal Dutch is essential; Experience in a similar role is desirable but not essential; You must be computer literate. Geïnteresseerd? Send an e-mail with cv and coverletter/motivation to Ms. T. Ravelli van Delegate International. E-mail:
[email protected] You can also e-mail
[email protected] for more information. WerkgeversServicepunt Utrecht Midden Vacature: 1427116/16-03-2016 Reactietermijn Reageer uiterlijk: 05-07-2016
Dutch Technical Translator m/v Delegate is looking for a Dutch Technical Translator in Krakow - Poland for one of their big clients, a leading Global IT Service Company, ranked in the Services Top 100 of the world’s largest IT services companies and Top 10 in R&D. This company is known for their award winning Talent Management, encouraging personal growth alongside professional advancement, and offering a range of international employment opportunities. Functieomschrijving The project involves translation services for a multinational steel manufacturer, a leader in the engineering and steel industry. This position would suit a highly professional and dynamic individual with experience in translation and interpreting. You will be responsible for translating content from Dutch to English and performing reverse translation of technical documents from English to Dutch to bilingual to near native level in both languages is a must. Benefits Basic salary 6500 PLN gross p/m; In addition to salary levels that are on average 20—35% higher than national minimum wage for the region this client offers an extensive benefits package that includes private healthcare, life insurance, a multisports card that allows free access to a number of gyms and swimming pools all across Poland, language courses at local language schools, holiday subsidies, shopping/lunch vouchers and many more; 34
Relocation reimbursement.
Two weeks accommodation is provided on arrival and assistance to find permanent residence and resources is provided by the company and by the Delegate team. Het betreft een tijdelijk/ mogelijk vast dienstverband voor 40 uur per week. De werklocatie is Krakow, Polen. Opleiding Minimaal Mbo-4, Automatisering en ICT 1-5 years of experience, Fluency in Dutch and English - good verbal and written communication skills Engineering knowledge should be an added advantage High level of PC knowledge (MS Office applications) Excellent communication skills Excellent analytical/interpretation skills Geïnteresseerd? Stuur een e-mail met cv en motivatie aan mevrouw T. Ravelli van Delegate International, e-mail:
[email protected] Please note that you will only be contacted if you meet the requirements. WerkgeversServicepunt Utrecht Midden Vacature: 6151615/15-12-2015 Reactietermijn Reageer uiterlijk tot en met: 05-07-2016
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Roemenië
Customer Care Representative with Dutch language m/v Responsibilities To respond to all customers’ enquiries within given timescales, efficiently and effectively; To develop and maintain a full technical knowledge of client products and services; To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff; To deal with all correspondence as requested/required; To accurately log all calls and in line with procedures; To responsibly maintain and update all job-related administrative forms; To consult product manuals, to be able to advise customer of appropriate options/solutions. We offer The opportunity to work in a dynamic environment, in an ambitious and talented team; Professional training; Opportunities to develop your career in a competitive, multicultural and multinational company. Bedrijf: SYKES is a global leader in providing customer contact management solutions/customer engagement solutions and services in the business process outsourcing (BPO) arena. Werktijden: Full time, 40 uur Werklocatie: Cluj Napoca, Roemenië Gewenste opleiding: Minimaal mbo-niveau Gewenste werkervaring: Experience in customer service a plus Overige eisen: Previous experience of/ or aptitude for Customer Service; Good organizational skills; A working knowledge of MS Word/Excel; Excellent communication skills and the ability to remain calm in all situations; Ability to work on own initiative and under pressure in order to achieve deadlines and KPI’s; Ability to adapt to a continuously changing environment and procedures. Talen: Fluency in Dutch and good level of English (speaking and writing) Contract en salaris Vast contract
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Geïnteresseerd? Stuur een e-mail met cv en motivatie, e-mail:
[email protected] Voor informatie: telefoon 06 - 22 78 19 29 WerkgeversServicepunt Zeeland Vacature: WBS5006315 Reactietermijn Reageer uiterlijk tot en met: 01-08-2016
Service Desk Agent L1 m/v Vodafone Shared Services is op zoek naar een Service Desk Medewerker. Je wordt gecontacteerd door Vodafone collega's uit Nederland en partners van over de hele wereld. Je beantwoordt hun vragen over IT-gerelateerde problemen. Bedrijf: Vodafone Roemenië Werktijden: Fulltime, 40 uur Werklocatie: Boekarest, Roemenië Gewenste opleiding: Minimaal mbo-niveau Gewenste werkervaring: Niet vereist Overige wensen: Je werkt graag individueel, maar ook in teamverband; Analytisch denken schrikt je niet af; Je wilt een carrière in de IT-sector; Je bent bereid om naar Boekarest te verhuizen. Talen: Je bent goed in de Nederlandse taal en vlot in de Engelse taal (spreken en schrijven). Contract en salaris: Vast contract Geïnteresseerd? Stuur een e-mail met cv en motivatie naar: Jeremy Debuyst:
[email protected] Voor informatie: +40 28818908 Vacature: WBS2302116 Reactietermijn Reageer uiterlijk tot en met: 01-08-2016
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Spanje
Payroll specialist m/v The Operations Business Unit is delivering HR & payroll outsourcing (HRO) and technical maintenance (AMO) services to clients in line with the statement of services and the agreed services levels. Working at HRO, the HR Subject Matter Expert (Tier 2) manages the complete payroll process of one or multiple clients. His main responsibility is to ensure a correct payroll calculation process and a timely payment run to the client. He also responds to and solves complex Personnel administration, Time management and Payroll cases or issues. This position is located in Granada, Spain Desired Skills & Experience • Perform a correct and efficient payroll preparation and calculation, and ensure a timely and correct payment run; • Maintain, control and update complex personnel information and payroll data of clients in SAP HR; • Respond to and solve Personnel administration, Time management and payroll cases or issues, escalated by Tier 1 or coming directly from HR Business Partners at the client; • Advise and inform clients about implementation and use of employment law and help them to find solutions for administrative, payroll related and legal issues; • Act as a SAP HR key user for clients: help clients to formulate change requests, prepare functional analysis, test configuration done by AMO, and prepare reporting in SAP HR; • Have daily interactions with other departments and clients by phone and e-mail; • Build up and maintain a relationship of confidence and mutual respect with clients; • Continuously follow up on changes and updates in employment law; • Produce regular and on demand payroll reports and statistical information. Business related skills • Bachelor degree in HR, Business Administration or equivalent • Good knowledge of MS Office (Word, Excel…) • Knowledge of SAP HR or any other HR system and Dutch payroll knowledge is a plus Personal skills • Excellent written and verbal communication skills • Accurate in terms of quality and respect of deadlines • Strong sense of integrity with an awareness of confidentiality and diplomacy • Ability to organize work and priorities to meet deadlines with limited supervision • Ability to work autonomously while having a strong sense of commitment to team and department • Be a good analyser and problem solver • Be fluent in Dutch - English What we offer • International business environment and opportunity to use foreign languages 38
• • •
Work in a culture where you can achieve excellence in your career and develop to your strengths Young and dynamic office environment Flexible benefits package, including life insurance, health insurance, etc.
Geïnteresseerd? Stuur een e-mail met cv en motivatie (beiden in het Engels) Contactinformatie : E-mail:
[email protected] Vacature: WBS2716216/25-05-2016 Reactietermijn Reageer voor 18-08-2016
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Verenigd Koninkrijk
Inside Sales Representative m/v Our client is a professional and committed employer offering a great working environment, support and generous package promising you that if you work hard to meet and exceed your goals they will work even harder to repay you; with the recognition, career development and pay packet you deserve. We are now recruiting for a bilingual Inside sales Representative for their Belfast office. In this role you will follow up warm leads with business clients and answering incoming chats, generating interest and creating leads. Essential Duties and Responsibilities Respond quickly and accurately to customer inquiries via live chat. Maintain up to date, comprehensive, product, services, and product knowledge. Profiling and probing end-user customer for possible sales opportunities. Criteria 6 months experience required (Retail sales applies) Preferred experience in B2B communication Must be able to type minimum 35 wpm with 85% accuracy Ability to communicate via online chat in a professional manner. College degree or equivalent work experience preferred. Familiarity with basic use of voice mail and electronic mail systems preferred. Knowledge of Microsoft Office, and Internet browsers preferred. Fluent in written and spoken Dutch Fluent in written and spoken English Contract Het betreft een tijdelijk/mogelijk vast dienstverband voor 40 uur per week. De werklocatie is Belfast, Noord- Ierland. Geïnteresseerd? Stuur een e-mail met cv en motivatie naar:
[email protected] Vacature: 1890016/08-04-2016 Reactietermijn U kunt reageren tot en met: 15-07-2016
Account Executive m/v A fast growing American company, servicing the technology sector with their considerable sales and marketing expertise, seek a Dutch speaking Account Executive to work B2B, targeting senior decision makers and working to daily and monthly targets. This client has established a European Centre of Excellent in Belfast to service their EMEA based clients, and they are seeking motivated self starters, with a hunter mentality, to join their European team. This role is an inside sales position, bridging the process between clients and resellers, as well as setting appointments and generating leads in business to business environment. 40
Duties will include researching and gathering information, updating databases, outbound calling, identifying decision makers, set up appointments and provide follow up activities including report writing as part of closing the sale. Account Sales Executives execute B2B prospecting strategies for some of the top and best known technology companies in the world. This role offers a clear path for long-term career development in the prestigious and lucrative field of technology sales and marketing. Requirements Fluency in written and spoken Dutch and English are essential Applicants should be educated to degree level and have previous outbound B2B telesales experience in a target driven environment This is a fast paced environment requiring a high level of cold calling from professional and experienced individuals Educated to degree level you should be a positive, articulate and high energy individual. Benefits A permanent position is available for the successful candidate. Salary is in the region of £19,000 (GBP) plus generous commission (uncapped). Yearly income is average of £30,000 OTE. Highest earner in similar position for 9 months is on target for an OTE of £50,000 Het betreft een tijdelijk/ mogelijk vast dienstverband voor 40 uur per week. De werklocatie is Belfast, Noord- Ierland. Geïnteresseerd? Stuur een e-mail met cv en motivatie naar:
[email protected] Vacature: 1556816/22-03-2016 Reactietermijn U kunt reageren tot en met: 15-07-2016
Social Care Support Specialist m/v Purpose The Social Care Support Specialist will engage with customers to provide responses and identify issue resolutions in a professional conversational style fitting with the Social Media environment. Successful candidates will have strong customer focus and technical awareness, with an ability to use online resources and templates to compose and tailor their own responses to meet with customers’ individual needs. Our Social Care Support Specialist will support contacts for customers across various Social Media applications including Facebook, Twitter and forums as well as other more traditional channels like voice, email and chat. We will also have a proactive customer engagement strategy through Social Media and our Specialists will be responsible for researching and posting, articles and information that is likely to be of interest to Brand followers. Ideal candidates will be enthusiastic Social Media users, with a passion for customer services. Training & Introduction Training will be conducted over 5 weeks. It will be intensive and will consist of acquiring how Microsoft operates as a company, as well as technical and product knowledge, required for the position. 41
No absence or lateness during this period. There will be assessments ongoing through training and final assessment at the end. All training is conducted in English. Holidays 21 Holiday & 6 Stat days & birthday day off. Holidays cannot be taken in the first month of employment. In months 2 and 3 of probation, holidays can be taken if accrued. All Concentrix employees are entitled to their birthday day off as an additional benefit. If your birthday falls within the first month of employment, you will not be able to take that day but will be able to take time in lieu at a later date. Benefits Concentrix provides a bright, modern and exciting place to work with excellent staff facilities; Eye Care Provision; Cycle to Work Scheme; Childcare Vouchers; Annual Reward & Recognition Ceremony; Free cakes and fruit on a Friday; Pension Scheme; Team and Concentrix events; 28 days holiday (including stat days). Het betreft een tijdelijk/mogelijk vast dienstverband voor 40 uur per week. De werklocatie is Belfast, Noord- Ierland. Opleiding U moet beschikken over goede mondelinge en schriftelijke taalvaardigheden in het Nederlands en Engels. Geïnteresseerd? Stuur een e-mail met cv en motivatie naar:
[email protected] Vacature: 5946715/02-12-2015 Reactietermijn U kunt reageren tot en met: 15-07-2016
Customer Care Representative Cisco Frontline m/v Purpose A Cisco Frontline Agent will act as first point of contact for any Cisco customer, partner or employee, providing support by telephone email and chat. A Cisco Frontline Agent will be responsible for solving customer problems through obtaining correct information from the customer. These problems will range from redirecting calls, arranging an engineer visit to educating the customer on their issue using the Cisco website. Professional interaction with the customer is essential, so excellent telephone skills are necessary. All agents take ownership of the customer’s issue until it is fully resolved. Cisco Frontline Agents will also have the opportunity to complete Cisco Certifications (CSE/CCNA) after probation is passed. 42
All agents are responsible for developing their own skills throughout their time with Concentrix. Relocation Package (If relocating from outside Northern Ireland): Reimbursement of travel costs (up to £250) Accommodation provided on arrival in Belfast city centre hotel Relocation class on first day at Concentrix Ongoing relocation support – assistance with bank account, National Insurance, etc. Benefits Stakeholder Pension Scheme Quarterly Performance Related pay Large range of employee discounts Annual reward and recognition ceremony Buns and fruit on a Friday! Cycle to work scheme Team and Concentrix events Probation Period There is a 3 month probationary period before confirmation of your contract status. Het betreft een tijdelijk/ mogelijk vast dienstverband voor 40 uur per week. De werklocatie is Belfast, Noord- Ierland. Opleiding U moet beschikken over goede mondelinge en schriftelijke taalvaardigheden in het Nederlands en Engels. Geïnteresseerd? Stuur een e-mail met cv en motivatie naar:
[email protected] Vacature: 5946015/02-12-2015 Reactietermijn U kunt reageren tot en met: 15-07-2016
Internet Consultant Sales and Support m/v GoDaddy is the largest domain name registrar and web hosting provider in the world, larger than the next eight closest registrar competitors combined. Join a team where you provide world class consultation to business owners and customers looking to establish, enhance and evolve their online presence. Make a global impact, one website at a time. Job Responsibilities Handle inbound contact from customers (phone, email, live chat); Become a true expert on internet technologies; Make a meaningful difference to the people you engage with and help them with their dreams; 43
Consult, recommend and enable the right online product and service strategies to help customers with their business or personal needs; Understand your market to deliver appropriate products and services; Be the voice and expert behind technology solutions; Own the customer problem or issue to solve and educate.
Essential Criteria Previous experience in a similar role with sales, service and technology skills, Fluent in written and spoken English & Dutch You enrich the lives of others and are inspired to provide a truly exceptional customer experience You understand the privilege and obligation of being a part of a team You thrive working in a fast paced and dynamic environment Excellent interpersonal and leadership skills Strong understanding or willingness and aptitude to learn Internet and website technologies, Able to diagnose and solve problems with varying complexity, using multiple tools and systems Knowledge of websites, Facebook, Twitter, Yelp and Google+ highly preferred Desirable criteria Bachelor’s degree in Business, Management, Operations, Marketing, Computer Science, or MIS Experience selling and servicing technology products or services to small businesses and consumers is a strong plus Knowledge of website technologies Terms and Conditions 40 Hours per week as required by operations to meet the needs of local businesses in service market. 28 days paid holiday (including statutory days). Het betreft een tijdelijk/ mogelijk vast dienstverband voor 40 uur per week. De werklocatie is Belfast, Noord- Ierland. Opleiding U moet beschikken over goede mondelinge en schriftelijke taalvaardigheden in het Nederlands en Engels. Geïnteresseerd? Stuur een e-mail met cv en motivatie naar:
[email protected] Vacature: 5945515/02-12-2015 Reactietermijn U kunt reageren tot en met: 15-07-2016
Ecommerce Customer Support Agent m/v Specific duties and responsibilities include Providing a high level of professionalism and customer service skills; 44
Ability to handle and respond to constant inbound phone calls via Telephone and occasional email inquiries in a call centre based environment; Research and resolve inquiries verbally, in writing, and on-line; Maintain and promote a positive attitude whilst meeting productivity goals; Maintain high confidentiality at all times.
Essential Criteria Fluency in written and spoken English & either Danish/Norwegian/Swedish/Dutch; Customer Focus- at least 3-6 months in either an office based or customer facing environment and the ability to function in multiple telephone and email queues covering several product lines; Specialist Expertise - Proficiency with MS Office, the internet, strong working knowledge of PC based internet and software applications. The ability to learn and adapt to new software; Responsibility for Results - Ability to work in a customer focused environment with set targets on handling times and customer satisfaction that must be achieved daily, as well as experience in communication with external customers (email & phone); Working with others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale; Proven problem solving skills and experience in delivering practical solutions; Effective Communication- ability to communicate effectively via telephone by utilizing active listening and clearly speaking to the customer along with the ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills; Problem Solving –Using investigative skills in order to find a resolution; Planning &Organising - ability to multi-task, plan and organize; Must have passed probation in current role (Internal applicants only). Desired Criteria High school diploma, bachelor’s degree or equivalent is preferred; 3-6 months Call Centre based experience; Financial background; Experience in an internet company, financial institution or transaction processor preferred. Het betreft een tijdelijk/ mogelijk vast dienstverband voor 40 uur per week. De werklocatie is Belfast, Noord- Ierland. Geïnteresseerd? Stuur een e-mail met cv en motivatie naar:
[email protected] Vacature: 5945015/02-12-2015 Reactietermijn U kunt reageren tot en met: 15-07-2016
Inside Sales Representative m/v Are you passionate about technology and would like to represent a leading IT giant on an exciting new project team? TeleTech is offering an excellent opportunity to work as part of a team of top class customer service and sales professionals. 45
Successful candidates will be working in a fast-paced, competitive, and constantly changing environment. He/ she must be an individual who is driven by obtaining personal goals and a strong desire to be the best on your team. Are you a motivated, entrepreneurial professional, a problem solver who is ready to make an impact and ready for a job where you can have some fun too? Requirements Fluency in Dutch and English; 6 months experience required (Retail sales applies); Preferred experience in B2B communication; Must be able to type minimum 35 wpm with 85% accuracy; Ability to communicate via online chat in a professional manner; Exemplary communication skills and superior listening skills; Takes direction well while also demonstrating leadership capabilities; Creative decision making skills and proven ability to work independently; Knowledge of Microsoft Office, and Internet browsers preferred. Benefits Package Competitive annual base salary plus bonus based on performance; Excellent relocation package to assist you in moving to Belfast (Including flight assistance and 7 Nights hotel accommodation); Continuous paid training on the latest technology; Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements; Private Pension and Life assurance; 25 Annual leave days, increasing with service; Potential for rapid advancement in many fields, and throughout 17 countries! Het betreft in eerste instantie een contract voor 6 maanden met goede uitzichten op verlenging. Werkweek van 40 uur per week. De werklocatie is Belfast, Noord-Ierland Geïnteresseerd? Solliciteer via: http://www.teletechjobs.com/ Vacature: 2490116/12-05-2016 Reactietermijn U kunt reageren tot en met: 15-07-2016
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Evenementen en wervingsacties Momenteel zijn er geen evenementen bekend. In Europa worden ook online banen- en informatiebeurzen georganiseerd. U kunt dan online naar presentatie van werkgevers kijken en solliciteren naar vacatures. Bekijk hiervoor de EURES evenementenkalender: europeanjobdays.eu.
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