Standardní záruka Standardní produkty (Enterprise) » Switches » Routers » Converters » NICs, SFPs…
Operátorské produkty (NSP) » iMGs » iMAPs » 3rd party (Extricom)
Bez registrace – 2 roky od prodeje koncovému zákazníkovi
2 roky od prodeje koncovému zákazníkovi
S registrací na www – 5 let od prodeje koncovému zákazníkovi (registrace musí být provedena do 30 dnů od data prodeje koncovému zákazníkovi)
http://www.alliedtelesis.cz/support/warranty/signup.aspx
Standardní záruka – 5 let, registrace
Standardní záruka – co v ní je ? • Oprava nebo výměna zařízení – v zákonných lhůtách (30 dnů) » V období záruky hradíme dopravu v rámci RMA procesu zpět k zákazníkovi
• RMA procedura je dostupná pro všechny články prodejního řetězce ! » Přes aplikaci na www: http://alliedtelesis.custhelp.com/cgi-
bin/alliedtelesis.cfg/php/enduser/ask.php - formulář přesně vede uživatele tak, aby nám všechny nezbytné informace byly poskytnuty
• Komunikace v anglickém jazyce • Jednotné supportní a RMA centrum pro Evropu • Řešení problémů nesouvisejících s hardwarovou poruchou metodou „best effort“
Allied TelesisRMA POLICY terms and conditions. English Language version
SCOPE OF THE DOCUMENT This document explains Allied Telesis International Services Ltd RMA (Return Material Authorisation) Policy. It covers all requests for faulty product return. These include • “Dead on Arrival”, • Warranty Replacement, • Warranty Repair and Return • Non-Warranty Repair and Return. Any queries regarding this document should be addressed to
[email protected] or telephone +44 1793 501401, Monday to Friday from 9.00 until 18.00 C.E.T, excluding national holidays. ENHANCED SERVICES ALLIED TELESIS CAN ALSO OFFER A SUITE OF SERVICES UNDER THE NETCOVER PROGRAM. PLEASE CONTACT YOUR LOCAL SALES OFFICE OR YOUR SUPPLIER FOR FURTHER DETAILS. DOA (Dead on Arrival) All units that are “Out of Box failure” or “Dead On Arrival” will be exchanged with a replacement unit free of charge. Out of box failures are defined as a unit which fails within 30 days of purchase. This will be shipped on an advance replacement basis, The Customer must then return the faulty product, within 30 days of the RMA having been issued, using Allied Telesis’s free Courier service. If after 30 days the faulty product is not received by Allied Telesis the Customer will be invoiced for the unit(s) at full market value. IN WARRANTY + OVER 30 DAYS OLD All units in Warranty and over 30 days old will be repaired free of charge. The customer is responsible for the shipment of the units to Allied Telesis’s European Repair Centre. Allied Telesis International Services Ltd will endeavour to repair these units within 15 working days of receipt at the Allied Telesis Service Centre. Allied Telesis will ship the repaired units, at Allied Telesis cost, to the customer’s site. OUT OF WARRANTY Allied Telesis will endeavour to repair all units, subject to the customer agreeing Allied Telesis’s repair charge, however a successful repair may not always be possible and Allied Telesis do not offer a guaranteed repair for those units not covered by a service contract. In cases where a repair is not possible no charges will be made. The customer is responsible for the shipment of the defective units to Allied Telesis’s European Repair Centre. Allied Telesis will endeavour to repair these units within 15 working days. Allied Telesis will ship the repaired units, at Allied Telesis cost, to the customer’s site.
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Allied TelesisRMA POLICY terms and conditions. English Language version
NOTES ON RMA POLICY a) R.M.A. is for defective hardware only. No other hardware or accessories should be returned. This includes: modules, cards, CD, user guide, wires, cables, Allied Telesis International Services Ltd will take no responsibility for unauthorised returns. Units sent to us without authorisation may be returned at the customer’s expense when we receive them. b) No Fault Found. (Product in Warranty) where the ”faulty” unit is found to have No Fault, with symptoms not as reported to Level 1 support, then Allied Telesis International Services Ltd reserve the right to invoice the customer a charge of $100.00+ shipping to cover shipping and administration costs. c) Customer taking advantage of the Free Advance Replacement service for DOA goods are deemed to be agreeing to the following condition. They will be invoiced the market value of the advance replaced goods if the faulty unit(s) are not received by ATI within a 30 day period from the date the RMA was issued. d) Damaged goods: Should any product returned under Advance Replacement be damaged by customer negligence in such a way as to invalidate the warranty, then the Customer will be invoiced for the advance replaced unit(s), at full market value. The customer will be given the option of having the damaged goods repaired as a chargeable repair, having them returned un-repaired at his cost, or scrapped at the Allied Telesis European Repair Centre e) Incorrect Goods. Where goods are returned which differ to those sent out under the Advance replacement program, Allied Telesis International Services Ltd reserves the right to reject these goods back to the customer at the customer’s expense. The customer will also be invoiced the market value of the Advance replacement. f) Any customer using the Allied Telesis International Services Ltd Free Courier Service without first having received an authorised RMA number will be invoiced for any costs this unauthorised use incurs, including but not limited to shipping and administration charges g) Any Customer using their own courier to return goods to Allied Telesis International Services Ltd must ensure that all freight costs are paid to the door. Allied Telesis will not receive any goods with freight or duty owing. h) Allied Telesis International Services Ltd reserve the right to ship the nearest functionally equivalent unit to the customer, should the faulty unit be either non-repairable or uneconomic to repair
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Uplatnění reklamace Web formulář na Support Center– společný pro: 1. Technické dotazy a řešení potíží s produkty (bugs…) 2. Požadavek na opravu (reklamaci) 3. Net.Cover Basic Plus – požadavek na výměnu hardware při poruše
Požadavek na RMA - příklad
Požadavek na RMA - příklad
Požadavek byl přijat
Povinné služby Net.Cover • Produkty kde je Net.Cover povinný » » » »
všechny L3 produkty (od AT-9424 a 86xx výše) iMAP produkty (aktivní prvky) Extricom SPLX40, SPZX80, AT-XPxx Přesný seznam povinných produktů má k dispozici distributor - ceník
• Minimální povinná úroveň: » Net.Cover Basic na 1 rok » Net.Cover Basic Plus na 1 rok • Objednává se společně s hardware jako samostatná položka • Slevy nejsou poskytovány • Zakoupený Net.Cover je potřeba aktivovat do 30 dnů přes www, jinak není služba funkční !
Net.Cover Basic – dvě varianty
NCB1, NCB3, NCB5
NCBP1, NCBP3, NCBP5
1. Allied Telesis On-line Solutions
1. Allied Telesis On-line Solutions
2. Software Subscription Service
2. Software Subscription Service
3. Technical Assistance Center (TAC)
3. Technical Assistance Center (TAC) 4. Advance Replacement
Orientační výpočet ceny Net.Cover z list price: AT-SBx908-NCB1
6%
AT-SBx908-NCBP1
9%
AT-SBx908-NCB3
16%
AT-SBx908-NCBP3
25%
AT-SBx908-NCB5
25%
AT-SBx908-NCBP5
40%
Registrace Net.Cover
Registrace Net.Cover
Záruky a Net.Cover - shrnutí
