PENGEMBANGAN SISTEM INFORMASI JASA PENGIRIMAN PADA PT. TIKI JALUR NUGRAHA EKAKURIR / JNE
Simon Santonius Binus University, Ja karta, DKI Jakarta, Indon esia
Cindy Phicelia G unawan Binus University, Ja karta, DKI Jakarta, Indon esia
dan
Dewi Hendriyani Binus University, Ja karta, DKI Jakarta, Indon esia
Abstrak Tujuan penelitian skrip si ini adalah men gan alisa, meran can g dan men gembangkan sistem informasi jasa p engiriman pada PT. TIKI Jalur Nugr aha Ekakurir/JNE dalam p roses Pick Up Service, Outbound, dan Inbound. Sistem informasi y ang diusulkan bertujuan untuk meningkatkan ef ektifitas dam efisiensi dari setiap p roses bisnis yang dilakukan. Metodelogi p enelitian y ang digun akan d alam skrip si ini ad alah metode studi p ustaka, metode studi
lapangan y ang dilakukan den gan n elakukan p engamatan dan observ asi yaitu kunjun gan langsung ke perusahaan dan melakukan wawacara atau interview y aitu dengan menanyakan langsung tentang alur proses bisnis yang berjalan pada p erusahaan, serta metode analisis y aitu dengan m en gidentifikasi p roses y ang berjalan p ada perusahaa. Hasil an alisis y ang dicap ai adalah sebuah ap likasi sistem informasi p engir iman baran g den gan men ggunakan metode analisa dan perancangan sistem informasi berorientasi objek y ang diharap kan dapat meminimalisir perekaman d ata secara manual d ari aktivitas bisnis khususnya proses operasional pada PT. TIKI Jalur Nugraha Ekakurir/JNE. Simp ulan yang d ap at diambil dari p enelitian y ang telah d ilakukan ad alah d iharapkan dengan p engimp lementasian sistem y ang telah diusulkan dap at membantu PT. TIKI Jalur Nugraha Ekakurir dalam melakuk an proses p engirim an barang m elalui p engolahan data y ang cep at, akurat, serta terintegrasi y ang diharap kan dap at mendukung pihak manajemen p erusahaan dalam memperoleh informasi y ang dip erlukan dengan cepat dan akurat serta peny ajian laporan-lap oran untuk membantu manajer dalam p engambilan keputusan. Kata Kunci : Pengembangan, Sistem Inform asi, Jasa Pengirim an.
1. Pendahuluan Pada saat ini bany ak perusahaan yang tertarik untuk melakukan analisis dalam sistem informasi p elay anan p erusahaan. Hal ini di lakukan untuk menyesuaikan proses bisnis y ang ada dalam p erusahaan den gan tingkat kebutuhan p elanggan. Selain itu, dengan melakukan an alisis dalam sistem informasi p elay anan p erusahaan d apat
memah ami proses pelayanan perusahaan dengan tujuan y ang telah ditetap kan dalam p erusahaan, dan dapat mengetahui alur kerja perusahaan d alam bisnis serta memb erikan rekomendasi untuk perusahaan dalam membuat suatu kep utusan proses bisnis p erusahaan. Selain itu, semakin banyak ju ga b ermuncu lan perusahaan-p erusahaan jasa kurir di Indonesia y angbaik ber gerak d i skala kecil hingga besar, maup un skala domestik hin gga internasioanl. Di Indonesia sendiri jasa kur ir memiliki peran y ang cukup p enting bagi p endistribusian barang, mengin gat Indonesia merup akan negara kep ulauan yang terp isah secara geografis o leh bany ak lautan sehin gga membutuhkan waktu y ang cukup p anjang dalam p endistribusian baran g. JNE merup akan salah satu perusahaan terbesar di Indonesia y ang melay ani p elanggan dalam melakukan pengir iman baran g y ang mengelola data dan informasi dalam jumlah yang besar dalam mem enuhi kebutuhan perusahaan itu sendiri dan p elanggan. Dim ana JNE telah melakukan penerapan TI pada p roses bisnisnya agar dapat bersain g dan menjadi y ang lebih un ggul dar i p ara kompetitornya. Dalam hal ini, dapat dipahami bahwa sangat p enting bagi pihak man ajemen JNE untuk melakukan analisis dalam sistem informasi p elay anan p erusahaan y an g diterap kan sehin gga memb erikan informasi y ang b erkualitas dan benar untuk menin gk atkan p elay anan kepada p elanggan. Untuk itu, dip erlukan pengemban gan sistem informasi pengir iman baran g y ang membantu untuk men gumpulkan informasi d alam memberikan jasa p engirim an barang kep ada pelanggan, sehingga organisasi dap at mencatat berbagai kegiatan p engiriman baran g y ang dilakukan den gan detail untuk membuat lap oran pengir iman b aran g.
Valu e Chain adalah nilai dar i serangkaian kegiatan y ang dilakukan untuk merancang, memp roduksi, memasarkan, mengir imkan dan mendukung suatu p roduk. Nilai utama dalam kegiatan meliputi Inbound Logistic y ang termasuk kegiatan untuk memesan, menerima, menyimpan, dan mendistribusikan inputs (bahan baku) ke dalam p roses konversi (p roduksi), Operation yang merupakan pengubahan y ang dilakukan organ isasi untuk mengubah inp ut menjadi output, Outbound Logistic y aitu kegiatan memperoleh p esanan dan mengump ulkan, menyimpan, dan mendistribusikan barang untuk p elanggan, p emasaran y an g mencakup kegiatan y ang berkaitan den gan penjualan, p eriklanan, promosi, dan penentuan har ga, serta p elay anan y ang m encakup kegiatan sep erti p elatihan, instalasi, dan perbaikan.
2. Metodologi Menganalisis dan mendesain sistem lay anan PT. TIKI Jalur Nugraha Ekakurir/JNE y ang terintegrasi secara efektif, efisien dan fleksib el. Pembatasan dalam p embahasan ruang lin gkup melip uti : 1.
Proses Pick Up Service -
Pick Up Request
-
Pick Up Order
-
Pick Up Receipt
2.
3.
Prosedur Outbound -
Receiving Connote
-
Manifest Outbound
-
Surat Muatan Udara
Prosedur Inbound -
Inbound Manifest
-
Delivery Runsheet
-
Proof of Delivery (POD)
Adap un pembahasan y ang dilakukan m elip uti sebagai ber ikut :
2.1
•
Analisis Sistem Ber jalan
•
Rancan gan Usulan
•
Desain Program
Analisis Sistem Berjalan Dalam analisis sistem berjalan y ang dilakukan p ada PT. TIKI Jalur Nugraha Ekakurir/JNE, m asalah yan g ditemukan adalah sebagai berikut : Kesalahan proses entry data Connote oleh Bagian Entry Temuan I Data
.M enurut Jones dan Rama (2006, p 28), although source documents have detailed information abou t each event (manually), data must be organized and stored in the other ways in order to provide useful in fomation. Yan g diterjemahkan bahwa walaup un dokumen sumber (manual) mem ilik i inform asi yang m endetail mengenai setiap event, data harus diorganisir dan d isimp an dengan cara y ang lain den gan tujuan menyediakan infor masi y ang ber guna. M enurut Muly adi (2001, p76 – 77), penggun aan formulir elektronik sebagai med ia untuk menan gkap Kriteria data y ang akan diolah dalam pen golahan data elektronik memiliki manfaat berikut ini: 1. Tidak pernah kehabisan formulir. 2. Tidak pernah ketinggalan jaman. 3. Ketidakefisienan for mulir d apat dihindari. 4. Tidak dimun gkinkan pen ggunaan for mulir y an g salah. 5. Kecep atan p engisian formulir.
6. Penangkap an data dilakukan sek ali. 7. Tidak ada data y ang men gemban g. Belum ad any a implementasi Connote elektronik dimana Sebab
p embuatan Connote masih dengan p enulisan manu al di formulir Connote kosong -
Jumlah komp lain dar i Shipper y ang cukup tinggi.
Akibat
-
Biaya yang dikelu arkan oleh perusahaan untuk gaji karyawan yang cukup tinggi, k arena dip erlukan karyawan dengan jum lah banyak untuk melakukan proses entry data.
M embuat formulir elektronik Connote y an g diimp lementasikan d i setiap Customer Agen, diman a Rekomendasi
data Connote akan d ikirimkan secara lan gsung o leh Customer Agen ke Bagian Operasional sehingga p roses entry data Connote tidak lagi dip erlukan
Setiap Internal Agent dap at mengakses seluruh formulir Temuan II di dalam aplikasi
M enurut James A. Hall (2001, p 454), sistem manajemen database (DBMS) adalah sistem software khusus y ang dip rogram untuk men getahui elemen-elemen data man a saja y ang dap at diakses oleh pengguna (user). Program dari p engguna mengir imkan permintaan atas data kepada DBMS, dimana k evalidan dan h ak untuk masuk Kriteria
ke dalam database ter gantung p ada tingkatan wewenan g p engguna. Jika p ermintaan data ber asal dar i pengguna y ang tidak diberi wewen ang untuk men gakses, mak a p ermintaan tersebut ditolak. Tujuan dari DBMS adalah untuk menyediakan p engendalian akses ke database.
Sebab
Tidak adanya pembatasan akses formulir untuk tiap user
Akibat
M anip ulasi data M embatasi akses setiap user dengan menon aktifkan
Rekomendasi
form y ang tidak menjadi bagian tanggun g jawab user tersebut ketika melakukan log in
Shipper tidak dap at mengetahui informasi k antor Temuan III destination melalui connote y an g diterim a Kriteria
M enurut Muly adi (2001, p79), formulir berfungsi
sebagai alat untuk merekam d ata yang bersangkutan dengan transaksi. Semua data y ang d ip erlukan untuk identifikasi transaksi direkam p ertama kali dalam form. Di connote tidak dicetak informasi men genai k antor Sebab destination -
Shipper tidak dap at men-tracing detil status baran g kirimanny a dengan cepat
Akibat
-
Kuantitas barang den gan status On Process yang disimp an di gudang operasional origin maupun destination y ang mrnjadi tin ggi setiap harinya
-
Semakin bany ak komplain dari shipper
M encetak informasi nomor telep on kantor destination di connote y ang diserahkan kep ada shipper, sehin gga Rekomendasi
ap abila status barang on process di temp at destination, shipper dapat langsung men-trace sendiri status barang kirimanny a
Adany a kemungkinan kesalahan penyortiran area Temuan IV
destination o leh Bag ian Bagg ing (memasukkan bar ang ke keranjang area yang salah)
M enurut Muly adi (2001, p83), formulir merup akan bagian dar i berbagai internal ch eck dalam suatu organ isasi. Internal check ini diciptakan untuk dap at menghasilkan inform asi y ang dapat dip ercaya dan teliti dan untuk menjaga k ekay aan or ganisasi. Kesalahan, baik y ang disengaja maup un yang tidak disengaja adalah kelemahan yan g melekat pada setiap manusia, Kriteria
sehingga analis sistem harus memasukkan unsur internal ch eck pada saat perancangan for mulir M enurut Muly adi (2001, p90), formulir digunakan untuk menetapkan tanggung jawab terjadiny a transaksi. Jika tanggun g jawab terjadinya transaksi akan dibebankan k epada seseoran g, diperlukan formu lir untuk merekam p ertanggungjawaban p elaksanaan transaksi tersebut Penamaan keranjang sortir ditulis dengan kode area
Sebab
y ang mirip satu sama lain, serta tidak ad any a formulir y ang membantu p roses sortir -
Akibat
Terjadi misroute (kesalahan destination p engiriman) maup un Cris-Cros(barang yang tertukar) dalam p roses p engiriman baran g ke
destination -
Tidak dap at diketahui pihak y ang bertanggungjawab dalam kesalahan penyortiran baran g sehin gga k esalah an dapat terus berulang
-
Semakin bany ak komplain dari Shipper
M embuat formulir untuk proses penyortiran serta Rekomendasi
menambahkan sistem pewarnaan untuk membantu p roses sortir barang
Temuan V
Rancangan lay ar formulir yang cukup rumit M enurut Muly adi (2001, p83), formulir yang dirancan g sederhana dan rin gkas akan men gak ibatkan dap at
Kriteria
dihindarinya p erekaman d ata yang tidak perlu sehin gga akan membantu p encatatannya ke dalam buku jurnal dan buku pembantu
Sebab
Kesalahan pada saat p erancangan in terface
Akibat
Kesulitan pengisian formulir oleh user
Rekomendasi
Perancan gan interface formu lir y ang lebih user friendly
2.2
Rancangan Usulan
Gambar 1 - Class Diagram
Dalam tahap desain sistem ini, dibuat Class Diagram sebagai Unified Modelling Language (UM L) yang menggambarkan struktur dan penjelasan Class, p aket, dan objek serta hubungan satu sama lain sep erti containment, p ewarisan, serta asosiasi antara 21 class dar i master file dan transaction file yang selan jutnya digun akan seb agai pemodelan dari hubungan serta behavior untuk ap likasi y ang dirancan g.
Gambar 2 ‐ Rancangan F ormulir Connote
RECEIVIN G INBOUN D REPORT Jl. Tomang Raya No. 45, Jakarta Barat 11440 ‐ Indonesia Telp : (62‐21) 566 5262 Fax : (62‐21) 5671413
First Date
: ddmmyyyy
End Date
: ddmmyyyy
No
Date
Receiv ing_
Connote#
Status_I nbound
Inbound#
X
dd/mm/yy
RI‐xxxxx
xxxxxxxxxxxxxx
xx: xx depok
X
dd/mm/yy
RI‐xxxxx
xxxxxxxxxxxxxx
xx : xx xxxxxx
Origin
Papua
Ma na do Sa ma rinda Ba nj ar m asin Ba lik papa n Pontia na k Ma kassa r De npasa r
O ke Reg ula r
Sur aba ya Sem a ra ng
Y es
Ba n dung Ja k ar ta
S uper S peed
La m pung Pa lem ba ng
Meda n Pa da ng Aceh 0
5
10
15
20
25
30
35
40
Gambar 3 ‐ Rancangan Laporan Receiving I nbound
3. Simpulan Sesuai d en gan hasil p engembangan sistem infor masi jasa p engirim an p ada PT. TIKI Jalur Nugrah a Ekakurir/JNE, maka dap at disimpulkan beberap a hal berikut: 1. Melalui penelitian y ang telah dilakukan, PT. TIKI Jalur Nugraha Ekakurir/JNE sudah memiliki sistem informasi y ang cukup memadai untuk mendukung jalannya proses op erasional perusahaan, namun dalam
p engop erasianny a masih terdap at formulir – formulir y ang belum dimanfaatkan secara op timal. 2. Internal con trol terhadap akses aplikasi yang m asih belum d iperhatikan secara serius, sehingga belum adany a p embatasan hak akses yang jelas untuk setiap user. Hal ini memun gkinkan terjadiny a manip ulasi terhadap data maupun p eny alahgunaan informasi oleh user yan g tidak memiliki hak terhadap ap likasi tersebut. 3. Perancan gan sistem baru y ang diusulkan untuk mengatasi masalahmasalah yang terdapat p ada sistem y ang lam a p ada PT. TIKI Jalur Nugraha Ekakurir/JNE den gan memberikan beb erapa usulan y aitu diantaranya: p enerapan e-connote, dimana Customer Agen lan gsung melakuk an
peng-input-an
data connote di dalam ap likasi untuk
meminimalisir kesalahan proses entry data oleh Bagian Entry, serta member ikan kemudahan shipp er untuk mengetahui informasi Kantor JNE area destination barang yang telah mer eka kir im. Pen gintegr asian database seluruh Customer Agen ke Kantor Pusat yang mempermudah proses receiving outbound dan receiving inbound y ang akan m en gupdate status connote ketika bar ang diterim a. Diusulkan juga sistem p ewarnaan p ada p roses p enerimaan barang yan g dilakukan o leh Bagian Checker p ada saat melakuk an proses receiving
untuk memp ermudah p roses p eny ortiran
baran g untuk tiap area destination, serta mengubah Pick Up order y ang dilakukan secar a manual oleh Bagian Pick Up menjadi Pick Up Order
DEVELOPMENT OF DELIVERY SERVICE INFORMATION SYSTEM AT PT. TIKI JALUR NUGRAHA EKAKURIR / JNE
Simon Santonius Binus University, Jakarta, DKI Jakarta, Indonesia
Cindy Phicelia Gunawan Binus University, Jakarta, DKI Jakarta, Indonesia
And
Dewi Hendriyani Binus University, Jakarta, DKI Jakarta, Indonesia
Abstract The research objective of this thesis is to analyze, design and develop delivery services information systems at PT.TIKI Jalur Nugraha Ekakurir/JNE in the Pick Up Service, Outbound, dan Inbound. The proposed infromation system aims to improve the effectiveness and efficiency of each business process is done. Research methodology used in this thesis is a method of book study, field study methods are done by making observations and the observation that direct traffic to the company and conduct interviews or interview is to ask directly about the flow of business processes that run on the company, as well as the method of analysis is to identify the processes running on the company. The analysis is achieved is an infromation system of goods delivery by using the method of analysis and design of object-
oriented information system is expected to minimize manual data recording of the activity of particular business operational processes in PT. TIKI Jalur Nugraha Ekakurir in the process of shipping goods by processing data quickly, accurately, and are expected to support the integrated management of the company in obtaining the required information quickly and accurately as well as the presentation of reports to assist managers in making decisions. Keywords: Development, Information Systems, Delivery Service .
1. Introduction At this time many companies are interested in doing the analysis in information systems services company. This is done to adapt existing business processes within the company with the needs of customers. In addition, by analyzing the information systems service company can understand the processs of corporate services with the goals set in the company, and can find a company in the business worklow and make recommendations to the company in makin a decision the company’s business processes. In addition, a growing number are also popping up courier companies in Indonesia are both enganged in small-to large-scale, as well as domestic to an international scale. In Indonesia, courier services have an important role for the distribution of goods, given that Indonesia is an archipelago geographically separated by many oceans and thus require a fairly long time in the distribution of goods. JNE is one of the largest companies in Indonesia that serve customers in making deliveries of goods that manage data and information in large quantities to meet the nees of the company itself and its customers. JNE has been done where the application of IT in business processes in order to compete and become a more superior than its competitors.
In this case, it is understood that it is information systems services company that is applied so as to provide quality information and the right to improve service to customers. In This requires, the development of information system that help gather information in providing service delivery to customers, so the organization can record the various activities undertaken by the shipping details to make a delivery report. Value chain is the value of a series of activities which do for design, produce, market, deliver and support a product. The main value of the activities include Inbound Logistic which includes activities for ordering, receiving, storing, and distributing the inputs (raw materials) into the conversation process (production), operation of the organizational changes to transform inputs into outputs, outbound logistic, namely a gain orders and collect, store and distribute goods to customer, marketing includes activities related to sales, advertising, promotion, and pricing, and services which includes activities such as training, installation, and repair.
2. Methodology A service system of PT. TIKI Jalur Nugraha Ekakurir/JNE integrated effective, efficient and flexible.Restrictions in the scope of discussion include: 1.
Process Pick Up Service -
Pick Up Request
-
Pick Up Order
2.
3.
Pick Up Receipt
Procedure Outbound -
Receiving Connote
-
Manifest Outbound
-
Surat Muatan Udara
Procedure Inbound -
Inbound Manifest
-
Delivery Runsheet
-
Proof of Delivery (POD)
The discussion is carried out include the following : •
Analysis of current system
•
Recommended design
•
Design program
2.1
Analysis of current system In Analysis of current systems in the analysis preformed on the system under way at PT. TIKI Jalur Nugraha Ekakurir/JNE, the problems found are as follows : Process of data entry erroers by section Connote data Finding I entry. According to Jones dan Rama (2006, p28), although source documents have detailed information about each event (manually), data must be organized and stored in the other ways in order to provide useful infomation. The translated document is translated that although the source (manual) has detailed informantion about each event, the data must be organized and stored in different way with the aim of prociding useful information. Criteria According to Mulyadi (2001, p76 – 77), use of electronic form as a medium to capture the data to be processed in electronic data processing has the following benefits: 1. Never run out of forms. 2. Never behind the times.
3. Form of inefficiency can be avoided. 4. Not possible to use the wrong form. 5. Speed of the application form. 6. Data capture is done once. 7. No data are expanding. The absence of the implementation of electronic Trigger
Connote where entry connote is still a manual the form of writing blank connote. -
The number of complaints from the shipper is quite high.
Effect
-
Costs incurred by the company for employee salaries high enough, because the number of employees required to perform many data entry process.
Connote create electronic forms that are implemented in Recommen-
each customer agent, which connote data will be sent
dation
directly by the customer agency to the department of operations so that the process of data entry is no longer
necessary connote.
Each internal agent can access the entire form in the Finding II application. According to James A. Hall (2001, p454), Database Management System (DBMS) is a specialized software system that is programmed to know where the data elements that can be accessed by the user. Program of the data the users sends a rerequest to the DBMS, in Criteria
which the validity and the right to enter into the database depends on the users who are not authorized to access, then the request is rejected. The purpose of the DBMS is to provide accces control to the database. The absence of a form of access restrictions for each
Trigger user Effect
Manipulation of data Restricting access of each user by disabling form that
Recommedation
does not become part of the responsibility of the user when log in.
Shipper is not able to find out information through the Finding III office of destination received connote. According to Mulyadi (2001, p79), the form serves as a tool for recording pertinent data to the transaction. All Criteria data required for identification of the transaction was first recorded in the form. Connote no information printed in the office of Trigger destination. -
Shipper is not able to detail the status of the goods tracing their post by fast.
Effect
-
The quantity of goods with the status on process that is stored in the warehouse operations origin or destination of a high daily.
-
More complaints from the shipper.
Print information on the destination phone number Recommendation
submitted to connote the shipper, so that when the status of goods on process at the destination, the shipper can direct itself directly to its shipment status.
The possibility of error destination sorting area by Finding IV section bagging (insert item to cart the wrong area) According to Mulyadi (2001, p83), form a part of various internal check within an organization. Internal check is made to be able to produce reliable infromation and care and to keep the wealth of the organization. Errors, whether intentional or unintentional is a weakness inhenrent in every human being, so the Criteria
analyst must include elements of the system of internal check on the current design of the form. According to Mulyadi (2001, p90). A form used to establish the liability of the transactions. If the responsibility of the transactions will be charged to a preson, takes the form of accountability for the implementation of the transaction record. Written naming sorting basket with area code are similar
Trigger
to each other, and the absence of the sort that helped form.
Effect
-
there misroute (error destination delivery) and cris-cros (goods exchanged) in the delivery of
goods to the destination. -
Cannot be known to the parties responsible for sorting the items so thar errors can continue to repeat mistakes.
Recommendation
Finding V
more complaints from shipper.
Create a form for the sorting process and add coloring system to assist in the sorting of goods.
The design of screen form the fairly complicated According to Mulyadi (2001, p83), designed form will result in simple and concise as to avoid unnecessary
Criteria data recording that will help recording in a journal and ledger Trigger
Errors during the design of interfaces
Effect
The difficulty of the application form by the user
Recommendation
Interface design is more user friendly form
2.2 Recommended Design
Gambar 1 - Class Diagram
In the design phase of this system, made Class Diagram as a Unified Modeling Language (UML) to describe the structure and explanation of Class, package, and objects and their relationships to each other such as containment, inheritance, and associations between the 21 Classes of master files and transaction file are then use as the modeling of relationships and behavior that are designed for applications.
Picture 3 – Form Design Connote
RECEIVING INBOUND REPORT Jl. Tomang Raya No. 45, Jakarta Barat 11440 ‐ Indonesia Telp : (62‐21) 566 5262 Fax : (62‐21) 5671413
First Date
: ddmmyyyy
End Date
: ddmmyyyy
No
Date
Receiving_
Connote#
Status_Inbound
Inbound#
X
dd/mm/yy
RI‐xxxxx
xxxxxxxxxxxxxx
xx: xx depok
X
dd/mm/yy
RI‐xxxxx
xxxxxxxxxxxxxx
xx : xx xxxxxx
X
dd/mm/yy
RI‐xxxxx
xxxxxxxxxxxxxx
xx : xx xxxxxx
Origin
Papua
Ma nado Sa ma rinda Ba njarmasin Ba likpapa n
Pontia nak Ma kass ar
Oke
Denpasa r
Regula r
Suraba ya Sema ra ng
Y es
Ba ndung
Super S peed
Ja karta Lam pung Palem bang Medan Pada ng
Aceh 0
5
10
15
20
25
30
35
40
picture 4 – Report Design Receiving Inbound
3. Summary In accordance with the development of information systems delivery services at PT. TIKI Jalur Nugraha Ekakurir/JNE, we can conclude the following : 1. through this research has been done, PT. TIKI Jalur Nugraha Ekakurir/JNE already have adequate information systems to support the course of the
operations, but there are still in operation forms that have not been used optimally. 2. internal control of application access are still not taken seriously, so the absence of a clear limitation of access rights for each user. This allows the manipulation of data or misuse of information by a user who does not have rights to the application. 3. the design of the proposed new system to address the issues contained in the old system on PT. TIKI Jalur Nugraha Ekakurir/JNE by giving some suggestions some of them : the application of e-connote, in which the customer directly to lawyer-agent’s input data connote in the application minimize data entry errors by the entry section, as well as providing ease of the shipper to find out information JNE destination area offices have goods that they send. Office that simplify the process of receiving outbound adn receiving inbound connote that will update the status when the goods are receiving goods by section checker at the receiving process to facilitate the proess of sorting items for each destination area, as well as change the pick up orders are carried out manually by the pick up a pick up order is computerized so that the management of pick up service can be performed up to the maximum.
Bibliography
[1]Hall, James A. (2008). Accounting Information Systems. (7th Edition). Ohio: SouthWestern. [2]McLeod, Raymond., Schell, George. (2001). Management Information Systems. (8th Edition). New Jersey: Prentice-Hall.
