HOTEL RESERVATION CHECKING IN
MATERIÁLY PRO UČITELE
G: Hi! R: Hello! G: I’d like to get a room. R: Yes, would you like a single, a double, a twin, a family room or an apartment? G: A single. R: A single. With a shower or a bath? G: Shower. R: And with a balcony? G: Sure, yes. R: And how many nights will you be staying for? G: Two nights. R: Two nights. O.K. Yes, we have a vacancy here. Room 315. G: And what’s the view like there? R: The view is onto the garden so it’s actually quite nice. G: O.K. So it’s less… it’s not so noisy. R: Yes, it’s away from the main street. G: And what does it cost? R: 70 euros per night. G: Have you got anything cheaper? R: I’m afraid not. But it is inclusive a breakfast. G: O.K. That’s fine. And what other amenities do you have? R: Well, in your room you find wi-fi, a television, a minibar and there’s also air-conditioning. G: Is the minibar terribly expensive? R: Yes, the minibar is quite expensive. G: O.K. so I’ll get something else. And what about wi-fi? Is that included or is it extra? R: Yes, that’s included in the price. And there’s also the use of the sauna. That’s also included in the price. G: O.K. That will come in handy. O.K. I’ll take it. I have meetings really early. What time is breakfast? R: Breakfast is served from 7 till 10 a.m. but the room service is from 6 a.m. G: Fine. And you also have laundry and ironing service, if I need it?
R: Yes. There’s also a restaurant which isn’t open for lunch but is open for dinner from 7 p.m. to 10. G: Fine. And when I’m leaving to get to the airport … R: We can order a taxi for you, that’s no problem. We can also give you a wake -up call if you would like and the room must be vacated by midday on the day of the departure. G: If I stay longer on the day of the departure, do you have a room where I can leave my luggage? R: You can leave your luggage in reception. G: O.K. that’s all for now. R: Well, have a nice stay. G: Well, I intend to. Bye. R: Bye. Oh, sir! G: Yeah? R: I’m awfully sorry. I have forgotten your passport. I need to take down your passport details. G: O.K. I don’t know where it is. R: Bag ????? G: I think I ‘ve been robbed. My passport was right there. R: Are you sure about that? G: Yes, pretty sure. R: Isn’t it in your luggage? G: No, I felt it just half an hour ago. I was checking … R: That’s strange. Would you like to contact the police? G: Yes. R: Line 999. G: Hello. Is this the police? I am Howard Locker I’m staying at (What’s the name of the hotel?) R: Hotel Royale. G: at the Hotel Royale and I’d like to report a robbery. I ‘ve been robber on the street, I think pickpocketed…my passport, my wallet, my money, my credit cards – everything. O.K. I’ll wait here. He said they’ll send someone. R: I am very sorry about that. I hope they’ll be able to sort something out. Perhaps you can get some money wired or are you working here? Perhaps you can ask for an advance or something. G: I’ll figure that out. So I ‘ll wait at the reception. R: Yes, please, take a seat. G: Hey, that’s him! Stop! Thief!
H: Dobrý den! R: Dobrý den! H: Chtěl bych se ubytovat. R: Ano a chtěl byste jednolůžkový, dvoulůžkový, dvoulůžkový s oddělenými lůžky nebo apartmá? H: jednolůžkový. R: Jednolůžkový. Se sprchou nebo vanou? H: Se sprchou. R: A s balkonem? H: Ano, určitě. R: kolik nocí u nás zůstanete? H: Dvě noci. R: Dvě noci. Dobře. Máme volný pokoj. Pokoj číslo 315. H: A kam vedou okna? R: Má okna do zahrady, takže máte docela pěkný výhled. H: Takže je méně…není tak hlučný. R: Ano. Je odvrácený od hlavní ulice. H: A kolik stojí? R: 70 euro na noc. H: A nemáte něco levnějšího? R: Obávám se, že ne. Ale cena zahrnuje i snídani. H: Dobře. A jaké další vybavení tam je? R: V pokoji máte wi-fi, televizi, minibar a je tam taky klimatizace. H: Je ten minibar nějak zvlášť drahý? R: Ano, je docela drahý. H: Dobře, tak to si dám něco jiného. A co to wi-fi? Je to zahrnuto v ceně nebo ne? R: Ano, je to v ceně. Je v ní i použití sauny. To je taky zahrnuto v ceně. H: Dobře, to se bude hodit. Tak já ho beru. Mám schůzky opravdu brzo ráno. Kdy se podává snídaně? R: Snídaně se podává od 7 do 10, ale pokojová služba funguje už od 6. H: Dobře. A můžu si u vás nechat vyprat a vyžehlit oblečení, kdybych to potřeboval?
R: Ano. Máme tu také restauraci, která sice nefunguje přes oběd, ale otevírá na večeře od 7 do 10. H: Dobře. A až budu odjíždět na letiště… R: Můžeme vám objednat taxi, to není problém. Můžeme vás také probudit telefonem, kdybyste chtěl. A pokoj musíte opustit do poledne v den odjezdu. H: Kdybych se v den odjezdu zdržel, máte tu nějaké místo, kde bych si mohl nechat zavazadla? R: Můžete si je nechat tady na recepci. H: Dobře, to je zatím vše. R: Tak přeji příjemný pobyt! H: To mám v úmyslu. Na shledanou! R: Na shledanou! Pane! H: Ano? R: Moc se omlouvám, ale zapomněla jsem na váš pas. Musím si opsat údaje z vašeho pasu. H: Dobře. Nevím, kde ho mám. R: Zavazadla ??????? H: Myslím, že mě okradli. Měl jsem pas právě tady. R: Jste si tím jistý? H: Ano, úplně jistý. R: Nemáte ho v zavazadlech? H: Ne, před půl hodinou jsem na něj sahal. Kontroloval jsem… R: To je divné. Chtěl byste kontaktovat policii? H: Ano. R: Linka 999. H: Haló? To je policie? Jmenuji se Howard Lotker a bydlím v hotelu (Jak se jmenuje tenhle hotel?) R: Hotel Royale. H: V hotelu Royale a chtěl bych nahlásit krádež. Byl jsem okraden na ulici, nejspíš kapsářem…pas, peněženka, peníze, kreditní karty…všechno. Dobře, počkám tu. Říká, že někoho pošle. R: To mě moc mrzí. Doufám, že se to nějak vyřeší. Možná byste si mohl nechat poslat peníze nebo tady pracujete? Možná byste si mohl říct o zálohu nebo tak něco. H: Já to nějak vyřeším. Tak já počkám na recepci. R: Ano, prosím, posaďte se! H: Hele, to je on! Stát! Zloděj!
write
check
discuss
share
match
answer
find
info
EXERCISE 1 Discuss and share your answers to the following questions: 1. What was the last time you stayed in a hotel? Did you like it? Where was it? 2. What was probably the best hotel you have ever stayed in? What made it so good? What services did they offer? Would you like to come back one day? 3. What problems would you expect to occur at a hotel reception and in a hotel room?
EXERCISE 2 Are these statements TRUE or FALSE? 1. The guest wanted a single room with a shower and a balcony for two nights. 2. The room number is 350. 3. The room is quite noisy because the windows face the street. 4. The room costs 70 euros and is the cheapest available in the hotel. 5. You have to pay for using wi-fi but the sauna is included in the price. 6. The earliest you can get a breakfast is at 6 o’clock. 7. You need to leave the room by 12 o’clock on the day of departure. 8. The guest’s passport was stolen but luckily he still has his wallet.
EXERCISE 3 Listen and fill in the missing text. 1. G: I’d like to get a room. R: Yes, would you like a single, a double, a twin, a family room or an apartment? 2. R: Two nights. O.K. Yes, we have a vacancy here. Room 315. 3. R: I’m afraid not. But it is inclusive a breakfast. G: O.K. That’s fine. And what other amenities do you have? 4.
G: O.K. That will come in handy. O.K. I’ll take it. I have meetings really early. What time is breakfast? R: Breakfast is served from 7 till 10 a.m. but the room service is from 6 a.m. G: Fine. And you also have laundry and ironing service, if I need it?
5. R: We can order a taxi for you, that’s no problem. We can also give you a wake-up call if you would like and the room must be vacated by midday on the day of the departure. G: If I stay longer on the day of the departure, do you have a room where I can leave my luggage? 6. R: I’m awfully sorry. I have forgotten your passport. I need to take down your passport details. 7. G: at the Hotel Royale and I’d like to report a robbery. I ‘ve been robber on the street, I think pickpocketed…my passport, my wallet, my money, my credit cards – everything. O.K. I’ll wait here. He said they’ll send someone. R: I am very sorry about that. I hope they’ll be able to sort something out. Perhaps you can get some money wired or are you working here? Perhaps you can ask for an advance or something. G: I’ll figure that out. So I‘ll wait at the reception. 8. R: Yes, please, take a seat. G: Hey, that’s him! Stop! Thief! .
EXERCISE 4 Match the following English expressions with their Czech equivalent. 1. THIEF
A) PRÁDELNA
9. FIGURE OUT
I) VYŘEŠIT
2. LAUNDRY
B) ZÁLOHA
10. WIRE MONEY
J) BUZENÍ TELEFONEM
3. IRONING
C) POSLAT PENÍZE
11. ADVANCE
K) KAPESNÍ ZLODĚJ
4. WAKE-UP CALL
D) VYMOŽENOSTI
12. TWIN ROOM
L) KRÁDEŽ
5. PICKPOCKET
E) VOLNÉ MÍSTO
13. COME IN HANDY
M) VYŘEŠIT
6. ROBBERY
F) ZLODĚJ
14. AMENITY
N) ŽEHLENÍ
7. MIDDAY
G) HODIT SE
15. VACANCY
O) POLEDNE
8. SORT OUT
H) ZAPSAT SI
16. TAKE DOWN
P) POKOJ SE DVĚMA ODDĚLENÝMI LŮŽKY
EXERCISE 5 DISCUSS, PREPARE, AND PRESENT 1. Which sort of accommodation is your favourite for your summer holiday? A luxurious hotel, a guesthouse, a weekend house or a tent? Explain your choice. 2. Make groups of four. Imagine you are running a hotel in a big city but the business isn’t good. To be better than your competitors you decide to give your rooms a special design and to offer special services to your guests. What would the rooms look like? What services would you offer? Compare your ideas with the others and select the best project!
EXERCISE 6 GRAMMAR AND SYNTAX TEST 1. The speaker in the video said: “If I stay longer on the day of the departure, do you have a room where I can leave my luggage?” According to the above sentence, the speaker had A) one suitcase or bag B) more than one suitcase or bag C) We cannot tell. 2. Which of the following sentences are wrong? A) I have a luggage. B) I have two pieces of luggage. C) I have two luggages. D) I have one piece of luggage. E) I have one luggage. 3. Which of the following words must be treated the same way as luggage? baggage, suitcase, news, newspaper, message, information, advice 4. A) B) C) D)
Which of the following sentences are correct? Can you correct the wrong ones? I have some good news for you. She gave me two advices. I cannot remember so many informations. I only have one piece of baggage.
WHILE YOU WATCH I 1.T, 2.F, 3.F, 4.T, 5.F, 6.T, 7.T, 8.F WHILE YOU WATCH II G: I’d like to get a room. R: Yes, would you like a single, a double, a twin, a family room or an apartment? R: Two nights. O.K. Yes, we have a vacancy here. Room 315. R: I’m afraid not. But it is inclusive a breakfast. G: O.K. That’s fine. And what other amenities do you have? G: O.K. That will come in handy. O.K. I’ll take it. I have meetings really early. What time is breakfast? R: Breakfast is served from 7 till 10 a.m. but the room service is from 6 a.m. G: Fine. And you also have laundry and ironing service, if I need it? R: We can order a taxi for you, that’s no problem. We can also give you a wake-up call if you would like and the room must be vacated by midday on the day of the departure. G: If I stay longer on the day of the departure, do you have a room where I can leave my luggage? R: I’m awfully sorry. I have forgotten your passport. I need to take down your passport details. G: at the Hotel Royale and I’d like to report a robbery. I ‘ve been robber on the street, I think pickpocketed…my passport, my wallet, my money, my credit cards – everything. O.K. I’ll wait here. He said they’ll send someone. R: I am very sorry about that. I hope they’ll be able to sort something out. Perhaps you can get some money wired or are you working here? Perhaps you can ask for an advance or something. G: I’ll figure that out. So I ‘ll wait at the reception. R: Yes, please, take a seat.
G: Hey, that’s him! Stop! Thief! AFTER YOU WATCH I 1F, 2A, 3N, 4J, 5K, 6L, 7O, 8I/M, 9M/I, 10C, 11B, 12P, 13G, 14D, 15E, 16H AFTER YOU WATCH III C A,C,E BAGGAGE, NEWS, INFORMATION, ADVICE A,D
B-SHE GAVE ME TWO PIECES OF ADVICE. C-I CANNOT REMEMBER SO MUCH INFORMATION.
