!
! "
#
$
% $& ''
())*
" # "
+
$
$
,-".
/
/
" " $% % %% ' $ #* + % , '$'$ '$($
3 "!
&*
( '
4""
,,
(
,
# & ) /
-.
2 7
!"44,5
-" ", 4""
, 0
% 6"3
,1
$
2 %
3
($'$ ,4" - ,5 ($($ 9 ," "!! ,50 -" "3"4- : , -" !"3 ", ($*$ " !0 , 4; " : , -" !3",- ", ,! <<"4,5", ($2$ ,!"3," , 4; " ($1$ !0 !"3
8 8 () (( (7 (>
)*
)&
, 0
2
+
4 %'
(
*$'$ ,4" - ,5 *$($ !"3 9! ! "3 ,5 35 , ! " : , !"3 9! ! "3 ,5 % *$*$ *$2$ 3" 35 , !" " ! 3 !"3 " ""3 *$1$ !"3 9! ! "3 ,5 3 % " !", 9! ! "3 ,5 *$7$ & , , "3 ,5 : , !"3 *$?$ !",! ""4: , !"3 9! ! "3 ,5 *$8$ ".!"3," , 4; " ! *$>$ ,!"3," , 4; " ! *$')$ ! !"3 9! ! "3 ,5 *$''$ , 49 "
/*
,
0 5
''
$
*( ** *1 *7 *? *8 *> *> 2) 2( 2*
%+
/6
2$'$ ,4" - ,5 "! 45, ",! -"4 2$($ 2$*$ !3 !"5 " & !" ,5 !9 ", ", ,! 2$2$ :"3 !"3< ,5 : , "! 45, ",! -"4 9 ! ,! , - 3 & - 3 , ,! 2$1$ 2$7$ , 49 " 2$?$ , ":"4,5",
21 21 27 2? 1) 1) 1'
-, ( ,
44
6& 6)
% +( $
0
/
'
12
:
@
/
/
$ :
#
$- A
BA
@
BB
$
B B
@ B
,!
#@
A
$
B
$
@ @
$ A
*
A @
A
B B
A
#
#
B
$
-
B @
#
A
0
$@
$
@
A @
$
"
@
@
#
B
#
B
CC BA
!
'' &
())*
@ #
@
$
#
B
@ A
/
@
/
@
B
D
@ @
E
!
$:
B
B
B
@
$ @
'
B
F
B
0
#B
B
#
# A@
0
#
G ($
F
!0
#B
*$
#
! $'$ -
# A@
#
G
B
$
F
A
@
+
H
#
#
$
@
@
I @
B
#
+ - A@
B
B
$
B
$ $ ($
F
!@
,! B
$-
@
F
A
,!
$@
A
B
,!
B A
B
A $
@
B
A B
B
#
I
,!
@
A
,! ,!
EA
@
$
$
,!
F
$
@ B
B
@
@
-
B
B
A
@
,!
F
B @
@
$
,!
,!
D B
#
$
$ *$ :
B
A
#
$
@
B
B
A
0
$ ,!
B
@
!
B
A A
@
B
#
# ,!
0
/
B
A
$
*
12
#
#*
B
@ A
+ %
'$'$
,
'
/
,,
(
/
,
-.
B
-
@
A
B
@
B
A
@
B
B
B
$
- @
A BB $ 6
BB
D -
@
@
E @
@
B
B
I
B
@ A
$
A
B
! $-
@
B
B
$
D
B $
$$
@
D
F E
@ A @
H B
!
$-
$
')
A
$
BB
0
@
B
,
!
B
B
B
A
B
A @
B
@
D B
0@
B
@ A
B
A
@
A
!
B A
$
E
H
-
-
@
@
B
@ @
BB
J
D!E@ !
,
@
B
#
$
A
A
A
A
$-
E
B
B
$ @ 3
B D - 3E
$- A
0
D
E @
/
@
B
2
12
#
B
@ A
/
B B
$
@ @
@
B
B
@
-
-
B
B
D *
D - E
H B
')
A
$
!
@
B
$
@
#
@
$
@
D,!
@
F
E
@
$
@ B
E@ A
,!
@
@
B
$
B
0
B
@ ,!
,! ,!
E
A
@
DF
A B
@
B
@
B
A F
@
B
/
@
@
B @
$
@
#@
#
@
B @ $
- 3
$@
A
#
/ $- A
@ -
@ @
@
B B
@
,!
" A
K @
@
B
@
B
B B
$
$
B
$ B
B$ A
$
B
A
$
B
A
@
@ ,!
- 3
B @
- 3
,!
A -
@
"H
B
@
@
" #
$
A
D E@
$ BB
@
I
B
#
B @ $
A
@
A
0
/
F
B
#
@
@ L
M
B@ A
1
12
#
B
@ A
/
/
A $@
B
-
@
A
$
B
A
@
L F B B
B
B
,!
@
N
@
#@
$
A @
$
'$($
@ A
:
@ ! $
@
F
B @
H
@
0
+
D
@
B
@
$
@
D
B A
E $- A @
A
BA
!E@
+ A@
B
!
@
B
F $
A
!
@
!@
B B
$
A @
B
$-
@
$
&%
strategisch niveau
$
strategisch niveau
!
' ' +
!
(
"
" *
&%
*
'
&%
"
,%
'
' ' '
' $
(
(
' '
("
#$ %$ $
#$ %$ $
uitvoerend niveau
*
&%
uitvoerend niveau
!
M $4
)*
&
'
!$ @
$!
B
0
/
!
A B
$
7
12
#
B
@ A
/
@ -
/
0
0
F
' "H
F 0
B
B
$-
B
@ $"
@
B
(
$
F 0
B
A@
-
B
$
*
!0
F
# A@
#
0@ F
B
B
B
9! 9! -
@
A !
0 F
!
20
F
!0
B B
!
$
$ D
(E
$
!
@
+ A@
B
H
@ !
B
-
+A@
*
B
!
9! 9!
@
B
(
F
@
$-
!
B
0
9
$-
B
$
A
B
! $ 0
@
0 10 5
F 0-
,!
B
$ 70
B
B 9! 9!
$
B
03
,!
B $
0
,!
0
/
?
12
-
0
F
B
&*
0
/
/
7
($'$ @
F -
B
3
D - 3E
$-
F
B @
B
H
@
@
F $
$:
" ! #
@
$
H $
H
B
!
+ %
#"
$:
F
A
+ A@
F
A
# ,< F
@
D
!E
$ A
B ')
($($
E B
B B
@
B
$
F
B
D
@
F
@
F
A
B
H
E
$-
@ @
D
$
0- @
5 - @ B '?
@@
71))
#
B
$
,
$
,
@
'>1* @
A M '7(7
'>>)@
@
'(>$ O @@@$
@$ P $
" @ B
@
'
'>1* B
$-
@ &
(
$-
,
H
B B D '
M
())*EA $,
28 @ @
A
# A
B
@
L
B O 9
'>>? '1P $ , *)@
$" A
-
0
F
B
,
B
@
!
/
#
/
B
B
B B
0
@ B
B
#
$
B
B
$
@
$ @
#
A
B
$
B
$" @
B
@
: B
@
A
@
"
@
@
@
@
B
@ @
B
B @
D
@
@
EA @
B
B
0
D
$
-
!
B
@
@
B
@
@
A
B@ B
#
@
,
$-
A
O @@@$
@
$ P $
E
"
$
- @
@ '
B
@
@
-
@
#
A
A
B B
B
A
O 9
B
@
B
B
#
B @
#A
A #@
'>>?# ''P $-
@
$
B
B
@
@
$
- @
A B
$
B
B
D
B
#
@
E B
A @
< B
B
B
#
L- -
B
'>?2
@ A MO 9
M
#
B
@ O 9
0
L
A A
A #@
@
@ @
E @
B
'>>?# '>P $
'>>? '>P $ D
@ @
@
$-
$- B
@
O9
A
@ A
@ A @
'>>?# ()P
/
>
12
-
0
!
0
F
B
A
/
@
@
"
@
/
B @
0
J
@ #
#A
BA
B
$L
@
@
@ O 9
B
$-
B
A
'>>? '7P $- A
@
!
@
D E #
0
B
$
@
@
B
#
B
$
''
())*
?1
B
A
#
B
#B
#
@
B
''
B
B
$ P $
B B
-
())*
@ @ @
$
$-
B
0
B@
B
S
O @@@$
$
@B
A
S ,
!
QR
@
@ 3
$"
@
$
@
"
$$:
@
B
B
@
D
E
B
A
0
A
<
@ @
$
@
0
@
@
A
# @
@
@ B
A @
$"
O @@@$
B
-
@ @
@
@
@ A$
0 #
9
@ @
- 3
3
@
0
A *)B
(2)
$ P $
0
/
')
12
-
0
F
B
/
-
@ $6
BB
/
#
@
@
B
E
A
@
@
@
@
D A
@
E
$-
@
A
"
$
@ @
@
H
I
H
$
-
@ 9
())*0 !
''
$@
U $
A
A
A
T
@
A
A
B
$-
A
#
@
#
"
B B
"
9
O ( # 7 ())*#
@
2P $
@
@
B
$
-
- 3A
-
3
*
O
-
B
@
A
A
B
0
@
$
3
'>>2 87?P 0
@ A
G @
B$
@
@
B
G
@
B
#B
$
@
3
B <
@
#
3
4
5 3
A
#
<
4
B
B
B
<
$
@
B A
E #
D
A
D @ B
$
B B
$
@
0
B E
B
#
<
A
F A
$ @
B
"!
, "! @
/
4
$< @
F
B
$
@
B
@
G
- BB #
A
0
B
@ $
B
@
A @
$
$
$
B
0
A
BB
@
!
D
B
''
12
-
0
F
B
B
0
/
BB
A
@
B
@
/
@
B
A
@
A
D
A
E $ #
B
B @
B @
D
E
B
@
B
@
A
9 "33E $
@
B
B
B
0
#@
H$
< B
&
@
9 $ @
O -
B 6
B #
3
@ B B
'>>2
3
#4
9 $
'>>2 -
9
- 3$ 8*$)))
A
@
<
'
'>>*P $
A
@
$
3
@
*
9
D 9 "33E
,
@
E
A
'(*2 B
@
+ B $
F
4
H+
B
B
3
0
@ @
B
+
B
0
$- A @ D A
+ B $
@
<
4
B
@
:
A
@
@
!
1))$)))
@
@
$ +
@ $:
A
B
@@@$
$
B
- 3A
$-
@
B
@ @
B
B
B
B B
D B
A
A
$ B
'$2)) B
'>>7
@ 8*$)))
11) 8$)))
$
@ #
@ @
B
$
0
/
'(
12
-
0
F
B
/
-
B
<
@
A A $
A
0
- 3$
@
A
A
!
/
$
B B
#
B
A
$
:
0
-
- 3
@
@
- 3B
G
7 $-
@
B B
B
B
@
B
B
@ #@
@ $
@
$-
B
$
#
!
0 B
B$ 6 @
@
B
#
E
B
B
B D
0
#
E $
@ @
D
@
@
@
@
0
@
B
#
B
@
B
B
0 B
D
E
B
B
@
B
D 0
B
E
B
D - 0B B
@
E $ B -
B -
B
- B
B
$
- 3
=
$
2$
B B
F
- 3B
B
0 '$ ($
D
E
1
B
D
0
/
G
B E G
'*
12
-
0
F
B
*$
/
D E #
#
/
B E
D@
D
E G
2$ %
D
B
E
B
$
@
B
A A
B
@
$
B
()))
- 3
@ @
@
$
B
B @
0
=
A
I
0L
B
B B
!
$
B
B
@
$
@
$
MO :% , ()))# 1P $
@
B
#
A @
$
B
@
@
B
O L:% , ()))# 1P $
B
#
A@
0
&
B
#
$
@
@
B
I @
B @
0
#
@ B
A @ ! B '0
D B
B $
!! 4
B A
"
6
A B
$-
B
$"
- 3
A
B $
@ @
$
B
D :% , ())(E
ME ())(
())*
())2
())1
('#)('
(*#2((
(7#2('
(>#2'(
*1#?)*
*7#?(>
*?#'*2
*>#122
?#*')
?#>)'
8#)82
8#7)7
*#>?1
2#((>
2#72>
2#?77
78#))>
?(#(8'
?7#(88
8(#*(8
@ D
$ L-
B
@
B
@
@
B
@
A
!
@
B
*'V =*1V
B
- 3
())( =())1E $
0
/
'2
12
-
0
F
B
! B (0
A
D
"
/
B
B
@
F @
: A !! 4
())(
())*
())2
())1
(#17?
(#728
(#11?
(#72)
(#?1'
*#788
2#'(*
2#2(7
''#1')
'(#?21
'1#(1)
'?#7>>
)#1(2
)#2>8
)#2?2
)#212
)#78>
)#?8)
)#?>2
)#8'>
(#>?>
*#)7*
*#((*
*$*?2
('#)('
(*#2((
(7#2('
(>#2'(
@ B
@ @
A
B
()#2 B
$:
F
11V
7)V
B
$ @
M@
D :% , ())(E
ME
@
B
/
A
@
B
6
# ?*#7
'2#* B
-
())* (2>#>
B 6
B
D
# (7#(
B
M$
A
B & *2#?
')?#2
I E $
B
-
B
@
@
$
L
$-
M
1
D
())*E $ - B
A
0
A
D
B
E G
B @
D
@ D
@
E #
@ W
EB
B @
@
@
B
$
B ())(
B
A
B
$B
A
B
$-
@
()))
B
LQ
M $
W
-
D B
@
B
E
A
B
$-
B
B B
@
B @
0
/
#
/ A
$-
$
'1
12
-
0
F
B
/
-
/
A
A
B B A
$
B
@
A
@
$
A
#@
@
A @
A
@
#@
@
$
B @
@
@
@
@
$
@
- 9
D 9
$
E
@
F B
@
@
F
$-
B
L
@
B
@ B
!
B
@
A
B
B
@
0
D
())'EO 9
# ())'P $
B $
@
A
# A@
I
$
B "
@
B
@
$
@
@ #
B
B
@
@
B
BB
G
A
D D B
@
B
A
@
@
B
@ @
@ @
@
E #@
$ @
@
BB B
@
B
#
A
#
-
@
9 "33
BB @
B
@
B
6
B
E@
A
@
0
A
D B E
B B
B
@
$
B
'$ <
!
B
B
@
B
B
@ Q
A
A $
# @
0
/
'7
12
-
0
F
B
($
/
#
A
@
B
$
B
@ E $
<
@ A
*$
B
B
D 1
B
E #
B
$
@
@
E G
B
@
@
$
B B
B
@
@
!
@
())* =())? D A
@
B
A
D @
@
G
B
@
@
0
1)
@
B
!
/
D
#
B B
#
E $
0
B
2$ :
M I
MD
@
B
E 0
$
@ D
G
I
E
$"
B
$"
B
B @
@ I B
@ B
$6
())* O :% ,# ())(P @
$
@
B @
0L
@
0
B
B
B
D XE $
: B A
$: @ 1 ='1V
"
A @
B
@
B
@
@
M
$
@
$
!
0
B
-
B
#
B
-
#B
#
D- E B
@
B
B
@ B
$
0
0
/
'?
12
-
0
F
B
/
B
@ D
#
E
B
/
@
@ #
:
H
-
@
G
G
B A
G
#B
B
B
$
A
#
D
@
#
@
E #
@
#
@
E
-
B
D $
B
F
@
B
$
$-
B
@
$
B
@
@
$
4 B A A
@
B
'$
@
B
0
@
@ @
A
-
B
B
$- A
G
@ $-
@
G A
@
@
@
B @
B
0
A
($ -
@
$
@ A
$ :
B
$
@ @
@ BB
@
@
@
$
F
'$2))
2$)))
$
@
@ ?
@ A
@
B
B
@
E $
@
$- A A B
D
$-
@
@
(8$)))
$" @
$
$-
@
@
B
*$)))
0
@
$, D
@
E
@ ,
@
$ @
@
B
@
@
@
$
0
/
'8
12
-
0
F
B
/
-
/
@ B
D
B B
B
@
B
E $
A
B
#
# B
B
$
@
@
A
B
A B
A
$
B B
#
@
A B
B
@
#
#
@
@
B
B
A
@
F
@
D A
B
$:
E #
F
@
B
$
3"5 !3 !"0 @ $
:
A @
$-
A
9
-:",!9 B
B
B
B
@
B
@
$
B B
#
$
0
@
E
$
B <
D 9
A
AA
$
,!
B
@
L
AA
9
$
M B
$
!
0
D -:",!9 # ,!
E
K
B
D
F
E@
,
B
$
B @
@
$-
5
B
B
B @
B $
$5
A B
@
@
B
5
#
B
$ -
@ @
B $6 @
B
B
&4
B
@
@ $-
@
A
A
Q
B @
$
A B
@
A @
D
E
$-
B
# @
B
0
/
$
'>
12
-
0
F
B
6
B
B
!
0
B
B
$
@
" !0
/
B @
B
B A
($*$
/
05
#
5 # &4
@
D
F
E G
@
B
@ B
@
@
$"
K
A
$
@
@
B *$ :
A
B 6
BA
@
@
$ '2
())(
6 B
@
21
B
<@
A B
B
$-
B
$:
A
<
#
#
A
F
:
3
O 6< ())(# '(P 0 G
,
@
@
A !
A
B B
# @
G
#
G @
#B
B
@
G 5 - A
H A
$A
0
B
Y
$
/
()
12
-
0
F
B
! B *0 !
+
/
A @
+ 03
/
@
$"$ $! $
- ZB
DE # 53 ", Z B
<
D <E
% 6
%
DE !
,
,
%
4
,
4
%#
D
@
@
@
E
@
B @
@
0
@
J
B
#
B
$
DE
A
B
#
B
@ D E:
0
@
D <E! B
#
D <E
=
A @
@
B
@
G
0
@ @
B
B
#
$
DE
%
@
@
@
%# 6
A
D <E
% 4
"
,
B
#B
B
D 9 "33E
" D <E
%
@
B
B
@
@
B D <E3
%
# E@
@
D
G
DE
%
@
B @
A
# A@
I
%
D <E-
6
%
D E<
%
%
DE
%
D <E
%
D <E
%
D <E
# @
B
B
@
#
B
@
#B
# BA
0
@
! D <E-
%
D <E,
%
B @
B
@
A
D <E
%
F
%
D <E !
9 B
A
5 # &4 ,!
D
E #
D
B
B
@
<
0
B
< , ",
"-3" 5 ,5",
'$
D,!
($
#
E
E
A
! B 20
*$ ,
05
D -:",!9 # -
E
'$ <
@
($
@
*$
0
/
" A
('
12
0
F
B
($2$
/
/
F
A -
B
B
B
$"
@
#
F
A
A@
@
B
@ B
@
,
<@
D,<E
@
B
A
$
,<
L
B
#
@
@ B
B A
B
$
B
B
MO,< ())(# *P $
,<
0
'$ 4
D
($ 3
#
#
D
*$
B
2$ !
D
F
D
1$
@
D
@
#
A
#
#
D
B
@
@ A#
B
'$
,< Q
($ ,<
D @@@$
B $
B
Q
#
B
$
B
B
A
0
B
$
$
,< D
E G
O,< ())(P G
@
B
E
B B
medewerkers
waardering door medewerkers
strategie & beleid
waardering door klanten en leveranciers
$4 $
B
$:
A
"
"
+ -
B
+ B
B
B
2
E G
EO,< ())*P G
,<
&
@
E
E $ @
A@
A #
#
@ B
E
E G
@
#$
-
waardering door de maatschappij
middelen
Leren & verbeteren
0
/
((
12
0
F
B
-
/
B
'$ 4
/
A 0
G
($
/
*$
@
G G
2$
G
1$
$
-
4
/
D
B
B
B
E
$
B
$
B
-
F
D-
B @ B
-
waardering door de maatschappij
eind resultaten
waardering door klanten en leveranciers
-
F
B
F
B
,< Q
E B
F
middelen
leren & verbeteren
A
$
processen
strategie & beleid
waardering door medewerkers
1G
$
$
medewerkers
& ,<
E B
-
leiderschap
-
@
O @@@$ ,<$ GQ
/
D A
@
P $B
0
A
#
(*
12
-
0
F
B
/
B ()
1)
9
Q
$
/
H
'))
@
A
,<
()
$-
$ B
,<
0L
@
MO,< ())*# '1P $
B
B
B
B B
B -
B
')$ -
A
"
$"
,<
#
B
@
L
@
$
A
B
O,<# ())(P $
M
B
$
,<
1 & &
0 0
& & &
I I
0
F
I
:0 < :0
I
"H
$
,
A $-
B
:
&
:
$
@
A
A
B
$
B ,< O,< ())(P $
9 B
B
B
A
$
!B 1
A
,<
6@ B
&
"
B
#[B
# [[ A D
@
0
B
BB B
D [+ D
E
# [[[ B
E E $
/
(2
12
-
0
F
B
! B 10 B
/
A
+6@
,< D
/
,<
E
- 3
DE
6@
D 6E
0 4,
!
A
[+
6'0 6@ $
[[[
'0 5
:
[[
*0 5 B
"
[[
10
-
B
@
B
-
6(0
@
B
D
0
#
6*0 : @
[[[
E
60
5
[[
B
6(0
K
[[[
@
[[
B
0
B 4
-
A
[[
60
B
A
B B @
("
:
+
[[
*5B
!
#
@
[[
6* &
@
! @
A " <
@
< A <@ @
[
B
[[
6<
[
6
[+
6
[+
6
[+ B
61
! B 70
#
K
[[[ 0
[[
A@
!"3
6
'$ 5
'$
($ "
5
*$ 5 B 1$
$
#
62 5
4 : B
2$ & HB
[[
6 6
!
[
$
5 +
6
($ !
B
*$ :
@
2$ 5 -
1$
0
/
0 B
K
<
B # =
(1
12
-
0
F
B
($1$
!0
/
=A@
F
A
F A
#
B
A
@
@
!A
@
$-
B
$
A
/
A
F
!
$
@
$
! !
#
@
A@
F
B ,
#
$
!@
B
A@
$" @
B
@
B
B
B .
.
B
-
4
@
1
$-
B
' -"
' 4
01
G
G '
$ $-
H
A
@
@
A $
0
#
*
@
1
0
G
H
' B
1
B
BK
B
B
1
0' , "!
H
$
B
, "!
A@
H
@
4
A@
B
$-
$
B
4
B
$
$-
@ H
$-
B
$
' 1 ,
'
'$8
1
2$1
4
0
'$8 1 !
/
(7
12
-
0
F
B
- 3=
/
! , 4 ;"
< '<
(
*
'
E
(
D
*,
B
/
A
@ @
+ B
"
'5
*
*
'
'
'
'
("
*
'
*
*
*
*
*5B
'
*
'
'
'
*
*
'
'
*
'
*
'
'
'
'
'
'
2 & HB
+
1
-
'#8 2#1
6@ ' (!
B
0
*:
@
25
B
1
K
A@
*
1
1
1
1
1
B
*
1
1
1
1
*
1
1
1
1
1
1
*
1
1
1
1
1
*
1
1
1
1
1
# 4
9
'#8 1
=
!
@
$- B
@
A
0
@
@
-
B
B
B
B
$:
#B
A@
@
A@
$
$
K
$
A@
@
@
B
$-
$
A A
@
" A
B
B
A $-
@
B
A B
B @
# $
A A
A $-
'
$ B
0
B B
B
@ B
,<
@ - 3
A
$
0
/
(?
12
-
0
F
B
/
/
" $
@
,<
B
$
A
,<
@
$ B
@
B
@
,<
$ B
6@ A@
@
$
B
,< ! B 70
@
# A
$
( =*$
!
D @
E
A@
D,< 'E
!
D,< (+ *E
'5
D
("
<
*5B
5B
2 & HB
@ -
A@
D,< 'E
' (!
B
*:
@
25
0
@
:
A@
K
F
B
-
@
# 4
! B
B
$:
B
D,< (+ *E D,< ( *E D
B
#
+
@ B
X
E
F
:
B
E
@ -
=
#
B
@
: B
@ A#
-
A@
1
F
+
1
#
D,< ( *E
A@ B
@ @
$
0
/
(8
12
-
0
F
B
- 3=
/
! , 4 ;"
< '<
*
1
1
*
1
1
1
*
1
'
*
*
*
*
1
*
*
1
*
*
1
1
1
*
'
*
1
'
*
*
@
A
(
*
'
D E
(
*,
B
/
@
'$
D
($ <
@
D
*$ 5 B
@
F
2$
@
1$ :
E E D
@ A D
E
E
@
D
@
E
*#8 '#?
6@ '$
F
@
D,< (+ *ED E
($ -
\
*$ :
@
2$
D,< (+ *ED E
-
1$
F +
D,< (+ *E\ D,< (+ *E\
*#2 '#8
'
'
'
'
'
*
*
'
'
'
*
*
*
'
'
'
*
'
*
'
*
'
*
*
*
'
'
'
'
'
\ -
@
B
B
B
B
B
B
$
$-
@
B
B
@
B
H
F
$
B
+
A
B H
$
($7$
! @
A $ A@
D,< B
'E $-
@ @
H
@
@
@
@
$" @ "
@
$"
A
@ @
@ @
0
$< $
A
A
$
/
$
#
$
(>
12
-
0
F
B
/
/
#
!
!A B
A
B
@
$-
B
A 0
@
=
A
$
@ 6@
@ @
H
@
+
A
$
@ $-
L
FM $ #
@
$
A
@
@
D
D
@
#
#
@
$
B
A@ $-
F
D
H
E
DH
E
B
H $
@
B B
#
B
A
A $-
B
@
B
"
E
E #
A
BB @
#B
D B
A
E
$
@
$
@
B D
A $
BB
EA
B
B
$B @
I
$ A
:
A
B
B
+
B
@
B
@
O !
B @
#B @
@
B
D B
$
B
0
#
$A
@B #
/
#
# B
B
B
A
@
@
P $-
#A
E @
#
#
F/
+ B
@
B $
*)
12
-
0
F
B
<
/
/
+
A$ -
@
$ B
$
# @
$"
B
B
+
@ B
@
B
$
@
@ B @
$
@
A
H
B
@
$ @
@
B
H
B
@
A
$ A
0
!
H
@
@
I @
#
0
B
#
# +
/
#
$
*'
12
-
0
/
)*
0
/
!
*$'$ @
@
#
B
$"
@
D @
# "H # F
@
# D
E
E $- A
A
@
B
B
B
@
$B
B
@
@ 0 ,!
$
@
@
E #
!
$ @
B
@
B
B
@
$
4
A
B
D
B
B
@ $
A
@
,!
!
#
@ $ 5
@
!B
!
D
A
E
@
I
$
B @
@ '$ - B
#
($ B
B
A
E $
A
DH
E
#@
@ @
F
!
@
: B
!
B
@
K
!B @
@
#
F
D
F
H A @
$ @
A E
A
B
@
B #B
@
$-
A
:
:
G
B
D
-
!
A $
,< B
$
-
0
/
/
*$($
-
5 @
@
'7
@$ <
#
BA @
@
#
@
B
@
$6
BB
B
B
A $
:
B
B
@
@ A $
9!
L8) B
-
$ - BB
@
$ 5 #
5
F
@
M >)
B $-
D
E
@
B
B
5
A
$"
@
5
B
$
!
0
5
F
D 5 E
B
@
B
-:",!9 B M 8) B
@
F
M >) B
5
@ B
0
B $-
K
-:",!9
@
$
@ B
@
@ B
B
D 3
B
$6
"
!
0
@$ P $
B
#
@
,
$ E
@
" @
O @@@$
B B
@@@$
-
5 #
@
#
,
@
B
E
D ())*E@
-:",!9 @
D
$-
B
$
B
,
@
@ B
#
" B O @@@$
@ $ G
$ P $
B
B
@
D @
0
/
@ E
B
# A@
$
**
12
-
0
/
,!
0
/
F
'>>>
@
5
B
-:",!9
$F
F
F
,!
# ,!
@
B
,!
B
F
-:",!9
B
B
B
5
D
$
: @# " 3 E $- B
F
A
D
@
E @
D
@
D
EA
B
B ! B ?0
B
,!
$ !B ?
A
,! & 5
B
#B
&
!
#B B
M #B
D @
@
5 #
#
#
#
E
<
< 3
B
$
A
-94"
@D B$ B E
<",
3
<
<
4
:/
D " A
B
W
D : E
<
L
M
@
@
@
@ @
B #
""
F
B A
B
W ,!
D 6 E
E 4A
W
D "H
B
"
"3 D "H
E $" B
,!
I
"" $
-
,! @
D (2
B
E
I
@
@
B
3
B @
0
$
E $
:
!
$
,!
B -
B @ @
+"3 B
E $B
$
@
,! B
,!
F @
LB
@ @
@ A
@
M # @
A
@
@
$ ,!
B $"
B
@
B
0
/
$,
$B
A A
*2
12
-
0
/
/
$6 #<
$-
B
$O @@@$
!
0
!
!
A
B
B
@ $ G@@@$
@
#
$
P
@
B
F
- 3
,!
- 3
B
,!
B
B
@
,!
,!
$
- 3 B
@ - 3@
$-
B
@
$ - 3
,!
B
@
/
/
]
@
D
B
,!
A
@
#
$- B
A ,!
#
B
@
#B
*$*$
B
-
@ @
#A
$
@
B
B
$6 A
B
B
B
/
B A
$
B
B
B
$ $
A B
B #
B
$-
B
B -
E $,
B
! B
/
#
B
$
A
H 5
# #B
A
D B D
@
B
E
E $-
$
-
B
B
@
B
* B
$
+ B
@
$@
A
$ -
B
@
/
B @ / B
#
@
]
# B
/ E
D B
D -
D B
5
$-
@
E
B ]
E
-
A $-
0
@ E
/
/
+ 5
$ B $
/ A
D
B / A
]
*1
12
-
0
/
B
/
D A
E
6$ 5
@
@
A
# @
$-
- @
@ A
B
@
A
/
B
@
@
B
#
B
#-
@ B
@
$
# B
$"
A A
$
$
@
@
$ B
B
B
$
@
@
B
D ())'E $-
@ B
B
F
$
B M $
B
@
@
L
A
MB
A
L B
$
B
@ B
*$2$
B
3
B
$
B ())(
- 3
B ,!
$
E
@
B $:
E
@ @
A
D 5 #
A
A
BA
$
@
B
@
@
B
D * H
D
B
A
A @
#@
B
$
@ $B
E
5
B
D
@
5
B
/
B
-
B
D
E
$
5
())7
BB
$ ! ())7 A
B $
B @
B
@
$
B
A /<
K
B
B
B K
@
B
B
$-
B
D
# @
E
$ @
-
&!"M
B
A B
B #
B B
0
/
E # D B E $
*7
12
-
0
/
@
A
$-
@
B
B
@
@ B
/
L
M
BB
B
$
-
A
A $-
@
@
A $ ,!
B @
#
B
B
#
@
B
A
$"
@
B
B
$
*$1$ -
@
A
F
A
F B
B #@
@
B
$5
A
$
B
B @
A
@ 5
B
,!
@ @
,!
B
•
A
•B
B
$ F #
@
B
B B
G B G
@
•B
B
G
B @
G
F
G
B
@ @
•
0
G
B
#
@
•B
,!
G
@
•
'>>?
@
B B
A
A
@
MO - 3# '>>8P $
•
-:",!9 $
L
+
A
B
K
- @
•
A
,!
@
•
5 $5
G
G
•
< +
F
$
•4
$B$ $ @
B
#
O - 3# '>>8
1 7P @ @
I
@
L
0
L
@
/
A@
M
B
5 M $
*?
12
-
0
/
/
())( ())* B
$
'>
B
B
B
@
$
$ B
B
,!
@
B
,!
B
5
HB
$
@
B
@
@#
$
,!
5
B
$ @
BB B
#
B@
5 ()=8)$
B
5
D
D
E
B
$
@ M@ @
@
$" @
B
$-
D E@
B
@
#
@
#
#
/ B
$
-
B $
@
@
B
B @
,!
$
A
B
- 3
^7))
()@
B
,
@
B
^1)$))) D
@
$ B
#
E $ H
$
A
@
B
$
B B
@
B
-
B
A
A
-
@
$
@
B
B
B
#
M$
$6
^2#1))
,!
B
A
B B
-
D
$5
@
H
&
$
#
E
*$7$
A
B
A
$ BA
#
#
B
E
$
0
/
*8
12
-
0
/
/
*$?$ @
# B
D $ $E ,!
!
@
@ A
A $ D B
B
B
H
E
:
E
@
D
$
22
A B
D ())*#
$
BB
'1
B
:$
E
A
*1
@
$ "
*$8$
A
"H
F
!
B
B A
H
B @
@
+
$
B
0
'$
5
-
($
@
*$ ,!
@
A
B
$-
G
G @
-
G
@
@
2$ ,!
B
A@
$
A@
@
6@
B
B
A
B
$ @
D @
E
A
B
$
,<
B B
! ! @
! B 80
D
0
@
@
$ + A@
@
A B
E<
!
B
"-3" 5 ,5", E
($ 5 B
'$ F
*$ 2$
@
B 8$
< , ", '$ D
B
@
B !
B
( =*$ - B 6
9
$
@ @
D,!
E
($ :
@ A+
*$ ,!
B @
6
< D,< 'E
B B
B
B
0
/
*>
12
-
0
/
*$>$
F
/
! !
A@
B
! $"
@
! $ B
,!
!
B
$
@
#
#A
B
$- A D
E
@ -
B
$ B
A
@
B
-""4
!
B
F
B B
-""4 $
D,< 'E
B
$-
A@
!
F
$ B
A A@
K
F
!B
'$
$- A
B
($ -
@
*$
B B
-
@
A
A 0
B
A@
@
G
@
B
0
@
G
B
@ A
A
@
$-
B
B
@ @
B
$-
!
B $
+
@
!=
!
O @@@$ ,<
'$ ,
@
@
! "
B
@
$
P $-
@
B
B
M0
G
($
G
*$
G
2$ : B 1$
G $
:
@ @
? A
D
0
/
*7
E 0
2)
12
-
0
/
$
D
$
!
D
-$
B
B
@
D
"$ !
D
B
! +
D$ $
&$
E G$
/
E G
E G
!E
B
E G
D$ $
A
E $
9
'0 #
(D B *
=
A
B @
E $ $&
@
*
B
@
$
- B
D
'$
I
($
!B
@
*$
!+
A 0 E G
,!
A D
B
E
D
+
2$
B
0
B G #
B
#
0
E G
!",
$ !B >
@
D
E
! '$
-
A@
*$
A@
D,<'E
@ K
!
'$ ($
'$ !
!B
!
($ & HB
($ :
A@
+
/
@
@ A# B
:
A@
'$
!
($
B
*$ ,!
0
!
",
#
D E ! 4"3
2'
12
-
0
/
@ ,<
B
BB
B
#
@
@
/
B @
B
@
A
B
@
@
$ @
B
B
B
#
#
$
@
B
$
*$')$
$
A
@
D
E
!@
@
$
!@ H !
D @
! , 4 ;"
E
B
$
<
B @
K 4
@
@
@
= D B
F
@ A +
D,!
EA@
,!
D @
'$ ($
@
E
!
1
1
1
1
'
'
'
@ A#
1
1
1
1
'
'
'
6@
D
'$
!
1 '
E
($
!
*$ ,!
A
",
!
!
,
E
B
!
'
(:
1
'$
($
*$
2$
= !=@ 5@
B
4"3
B
0
@
/
' 1
'
'
'
'
1
1
1
'
'
'
'
1
1
1
'
'
'
'
1
1
1
@
$
2(
12
-
0
/
9
F
/
,!"3," ! @
@
B
35 ,
!"
A@
$"
B
#
B
@
$ :
!
B
A
@
B
B
!
$
*$''$ 9 B
F
@
@
0
-
5
@
-
B
B
B
G
"
B
"
B
@
B
<
@
#@
@
@
D B
B
# A@
@
@
@
D
E
$
:
@ B
@
0
9 "33E G
,!
B
G
B
@
"
B
@
0
@ A A G
"
B
B
B
A $
# $-
,!
A #
B
@
B @ A
B #
,!
$
@
-:",!9
$ ,!
B
,! #
@
A
#
B
B BA
,!
$ A
,!
! I
,! ,!
A B
@ @
4
B
", $ @
@
B
0
#
/
4"30
@ B
$
5
2*
12
-
0
/
@
B
@
B
"
A
B
A
@
A
A
$-
#
$
B
A
$:
B @
#
$
@
!
/
@
@
B
A
,!
$
A0
B
@
B
,!
<
# @ @
$
"
,! B -
#
@
$
B
@
$
!
@ @
A
@
#
A
B
@
A
$
B
B B
A
@
B
!
B
$
A
$ ,!
B
@
D A $:
E@
B
D
,!
B
@
E @
@ A $
,!
0
/
",
4"3
22
12
-
0
,!
/*
,
/
/
0
!
2$'$ ,
A #
B
#
!
I
@
B
$
$
A
@
#
!B @
B
$
,
$
-
F B
D" !
@
D!E
,<EA
A
A
@ A B #
$-
B
$
2$($
B A
B
B
!
@
$
,!
$ B
A
$
B $-
@
@
B
@ D E
$
$-
@
$ A
@
D!E $
@ $ L-
@ @
M
@ 0
$ !
-
@
L
FM
$ @
$-
B ! $D
D "
E E
@
L
@
M
D @ !D
@
B
,!
@
@
B
E E $
F $ B B
B
@ @
$
-
0
,!
/
# B@
B
#
@
B
/
B
!
$
2$*$
,! ,
!B
A
A
@
$ +
$,
@
@
B #
@
@
@
@
@
@
$
# B
@
$-
B H
B
B
B
@
D
E G
($
B
B
+
*$
D
# D
3!
E
@
B
B
@
D
#
H $
H
#@
A
E
B
@ '$
@
E G
@
($
@
0
'$ @
-
H$
A
A
A
0 @
D B
B
A
D
@
@
E G
@ +
E #
A
$
@
@
A
G *$
3!
B
$- B
B
A
K
$ I
! B >0
0
A
!B
!3 !"5 "
: B @
,! '
"H
(
"H
* "H
2
"H
9
1 <4 ,!+
"H 3!,"3 ,!
7
"H
!" !
,!
B
4"3
B D
E 0
'$ D
4 ",
B #
@
F
@
E G
0
/
27
12
-
0
,!
/
($ "H
/
@
D
#
#
@
*$
# 0
B@
H
@
E G
BB @
@
#B
2$ "H
#
#
0 B@
D F E G
BB @
D
#
#
1$ <
I
@ #
@
#
"!
$
F E G
B
G 7$ <
0 D
E
#
B
+
$
: ,
K
!
@
$:
B
M@
B
D 6
E
F
#
@
$
!B
$
,<
'0
$
,< B
0
A
L
@
:
@
@
A
$
@
B
$
A
A
M
& $'
" ,% '
2$2$
+
&
.
B $" -D
@ FE $
A
-
@ A $ B
@
@
B
$
@
A #@
@
@#
B
@
$ $ @
$" @
#
B
B I
@
B
@
B B
!
K ,!
@
A
@ @
,!
B
,!
0
F
/
B
F A @
$ @
B
2?
$
12
0
,!
!
/
/
#
B
D,! B
#
D <4
", "3<",# , "9 " !"
!:"3 ,-"3 ,5#
, 4 5 "E
"!5": ,5 / "93
I
#
B
"69 , 5 ,5",E $
@
A@
$ -
B
@ I
A
$:
A $-
$
BB @
B
B
$6 @
@
@
!
,<
A
'@
#
A
-
B $6
A $
@ #A
0
B
!
0 0
5@
& $'
" ,% '
-
-
A
&
$
.
! # A@
@
B
@
#
B
$:
@
0
A
@ @
!
! $ @ '$
B
A
@
0
M
0
$ $
A
@
@
A
A
$"
@ +F @
@
A
D,< ( *E $ #
#
@
A
B
B G
($
0
@
@
A B
0
/
$
B A
28
12
0
,!
D
/
D *$
E G
0"
@
L
@ A
F
! 2$
:0
B
!
B
B
-0
F
@
#B #
@
B
F
A
#
B
#B
D B
#
E
B
D
B
7$
E $
D :0 / E
@
@ #@
#@
"
@
@
B
E
+H B
B
@
D
$
G
$
B
B
#B
A
A
G
B
@
B M $:
B
A A
1$
/
EA
@
- 3
0 @
$ A
! 0 / '
& $' 4 0.$$ $
0&
!
$( 1"1*
"! # " '
!
&
" "
$
' +
&%
''
("
)*
strategisch niveau
!
'
(
strategisch niveau
%$&%
!
$ * &%
*
(
#$ %$ $ &%" $1 1 ( * +
!
! "
&-/ + - 0 & $' ( / *
uitvoerend niveau
3 ( * $ " +$ " $ " +$ "
' * ' '
&% " ' ,% ' ' $
(
uitvoerend niveau
-
# $"
+
*
( +$ 111
+ 2&
0
/
($1 1* + -/ (/&
*
2>
12
-
0
,!
2$1$
/
@ ,!
- 3
,!
- 3
B
,! @
A
A
/
A
B
B
$-
@
,!
B
@
# A@ A
F
B @
$
@
F
$-
$
A
$ ,!
@
@ A -
@
$
,!
F
@ $"
B
B
F
$
A
#
@
,!
B
@
B
@
$
B
B
F - 3B @
E
$
,!
H
D
B @
,!
I
A
- 3
@
,!
$
$-
,!
- 3
B ,!
,!
$
$
F
B @
2$7$ -
# B
B $-
,<
@
'$ -
@
B
-
@
"
$
@
@
A A
E
$
@
B
$ B
@ !
$
@ $6@
$ ,! B
B
$
$" @
D
!
A
@
@
A $
-
!B A
B
$-
#
$
0
/
F $
1)
12
-
0
,!
/
-
/
@ #
@
B
$
@ B A
= F
A
$ A @ B
B
B
,!
- A
$
,! ,!
<
#
B
0
@
0
@
A
@
A
$
B
#
$:
!B
#
0
$
@
#
#
#
# ,!
2$?$
B 9 B
@
B
@
0 •
B ,< D
•6
B
B
$
E G
B
•
B
B B
B
G
G
•
G
• 4 ,# -
" <
!Y
•, @
B
• •
B I
G ,!
!
•:
A
G
@
F
B
G
@
@
G • @
B A
• •
D
B
E
$ $
B
0
,!
C
@
0
/
@
M
1'
12
/
/
4
/
,
! # $ F B
@
/
#
# ())(#
: #; $ $D E ##9 # '>>*$
B
B
@
B
B
,
<@
@ #6
B
#4
"H
6
@
@
:% ,# :
()))#
- 3#
()))
:% ,# :
())'#
- 3#
()))
:% ,# :
())(#
- 3#
()))
:% ,# :
())* D
E # - 3#
/
B
'2
B
# ,& #
0
#
,< $
$
# B
# # ())'#
#9
B E # ())(# 6 B
# ())*# 6 B
<
B
())'E #-
1# ())(
E # ())(
# #
#-
#9
'$'# ())'
# ())( <@
,
# 5" , 5
#
())* ())? D
D B
9
#
- 3# ())) A
B
#
D
B
@
3# - 3
6<# B ())(
- 3# ())) +
B
# ())(
,<#
# '>>7
B @
3# - 3
,<#
9
>8$))(# '>>8
3# - 3
3# - 3
3
@
3# - 3 B
6
#, 7 ())*
-
3# - 3
3# - 3
05
@
3# - < - 3
3# : - 3
"
3
@
( #
9
/
<@
())(# -
#
B
B
B
'>>?+ '>>8# -
# '>>? :95
()))
1*
12
INK fase: Orientatie: 1a
Richten•
1b
inrichten
1c
verrichten
2a
orienteren
2b
creeren
2c
implementeren
3a
organiseren
3b
investeren
3c
respecteren
4a
geld
4b
kennis en technologie
4c
materiaal en diensten
5a
ontwerpen
5b
beheersen
5c
verbeteren en vernieuwen
6
waardering door klanten/leveranciers
7
waardering door medewerkers
8
waardering door maatschappij
9a
fianciele eindresultaten
9b
operationele eindresultaten
Fase I
Fase II
Fase III
Fase IV
Activiteit
Proces
Systeem
Keten
Beschrijving Proces indicatoren Samen met partners visie gevormd; kerncompetenties versterkt; samenwerken in de ketenstrategie gecommuniceert naar keten klantengroepen; gemeenschappelijke normen en waarden in keten;interneklant-leveranciersrelatie;cultuur inspireert verantwoordelijkheden overdragen; aandacht belanghebbenden; open communcatie resultaten; klantgerichtheid vergroten informatiesysteem resultaatgebieden; gestructureerd overleg keten partners; lessen leren politiek/publiek gevoelige onderwerpen concrete meetbare doelen; overleg belangrijkste partners; versterken keten; verbeteren organisatie als geheel prestatie indicator processen; afstemming proces; teamwork; kritische resultaten monitoren personeelsbeleid afgestemd organisatiebeleid; periodiek beoordelingsgesprekken; waardering MDW meten; interne klantgerichtheid opledingsplan; samenwerken; ervaringsuitwisseling binnen/tussen processen; deskundigheidsbevordering Discipline, ontwikkelen inspraak doelstellingen eigen werkterrein planning en controle systeem; resultaatverantwoordelijke budgethouders; financiele kengetallen, prebentieve maatregelen delen kennis en technologie keten; informatiesystemen afgestem in keten; kennismanagement keten; samenwerkings overeenkomsten flexibiliteit/snelheid selectie leveranciers; interne leveranciers beoordelen; actief milieu beleid primaire, ondersteunende en beleidsplorceesn vastgelegd; geordend naar klantgoep; taken, verantw samenwerkingsverband uitgewerkt proceseigenaaren leiding temas, interne klant leverancier; prestatie indicatoren; prestatie meting continu verbeteren; processen herontwerpen indien nodig; meten prestaties; planmatig veranderen.
!"#
"
$
"
! " #
$ $
+
$ $ *
.
*
0
'
&(
,
*
&
$ &
'
&(
' (
%
( *
!
$
1
'
*
*
*
" # 6 '
3 4
5
6
$
*&$ 7
* *
$
8
$
'
$
(
*
(
*
$
$
;( ( *
:! )
&
4
&
4
:"
7 $
$ $ &
)
%
(
= &
%4
(
2
! " /
%
(
4
4$ $ $ *
$
* (
0
$
,
1
7
2
%
: (
$
)! 6 ?
4
)*
*
(
$
5
$ '
$7
'
&
% $
* 5
) :
& %4
3
5
:
(
( (
&
3 %
*
$
&
A
%
%
3
1
%
5
%
1 *
5
%
&
1 7
*
(
1
$(
( %
&
%
:,
1
(
&
&
(
?
$
&$
A 5
(
%
$
( 4 *
4
B
(
7
1 )
1
*
*
*
B; *
B
$
$
$
( &
(
$
* )
7 1 '
( %
(
(
7
2
% &
' *
( (
)0
7
& B
2
(
$
5
(1
#
3
&(
*
& 3
2 $&
%
?
3(
4 *
$ $
&
(
/2
' (
&
&
& &$
$ %
1 %
$
'
(
$ &
*
&
)+ :
( (
$
4
* (
)"
&( <
$
%
* (
(
$
$
&%
6 *
)
$
$
3
%
)
*
1 (
% $
&
,! ,+ /
2 2
1
' /
%
?
,"
$ &
4
(
%
&
* (
2*
' 2
(
7
(
$ $
B
+ .
5
*
)
$
;
1
&/2 &
3
;
?
$
#
%$! 2 4
&( (
%
&
( ;(
,$
1
'
:@ 1
(
'
7
2
(-
%
2
'
& % '$
6
6
:9
& % ;
*
( (
&%
>
:0 2
&
%
&
2
&% 7
=
:. /
$
% &(
$
% $
( (
)
%
)
*
% %
$$
$
*
(
%
$( (
2 &$
$
) 4*
7
:+
)9
* $ &2
%
% &
#
(
2*
)
). :
*
& $
9 :
'
%
&
&
*
)
$
&%
*
#
"
&(
(
0 )
:
*
) $
%
.
&
' /
*
+
%
3 5
$ $
$ B%
*
,( (
$ (
%
& *
! ( &-
) (
( )
)
# )
#
, #
)
*+" !#
#
(
)
#
'
(
0
"
/ #
#
( )
%$&
, '
'
- -
'
/-
& (
( ) '
.%! 0
&(
-) #'
$ ! "
#
%$&
%
)
'%
%$.
%$$
$%#
0
*
!
& .
& '%
+
&
+
&
/ &
0%
#
%
+
& &
7
.%5589
#.%
#
4%*
#'
.% )
'%
:
:
5; <
&
:
!
:
1
23
5
5
1
5
1
5
/
=
/ &
1
*
;
1
&& &
+
)
# %
6
"
*
&
'% )
#
)
+
$&
4
##
'% ((
&
,
$% '
&
"
+ 23
*
*
; 5
"
"
#.
0% ) &
#$
4%
#0
#4%
#4
#.%
#6
#
%$& &&
5
: :
!&
)
((
!
'%
& &
% &
> 9
.
%
$
.%
0
'%
4
$%1 7
6
.% A8
) )
'%2
&
?
.
'%
+
;
*
&
7
&
5
9
"@
-
1 >
) 7 &
) =
+
5 '$
)
: 7
'% # %A
-
A8
'%8
'
;
1
.%6.B & #
+
1
.% .%
+
/
>
# %
'
;
/
#.% #
5
2>>C
1
+
;
+
;
+
/
;
+
5 5
!' B
> 5
+
