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PENELITIAN- PENELITIAN Penelitian Tentang : Kinerja Pemerintah Daerah Kota (Studi Awal Tentang Kinerja Pemerintah Daerah Kota Dilihat dari Kualitas Pelayanan di Bidang Kesehatan, Pasar, dan Ijin Mendirikan Bangunan), Tim Peneliti Pasca Sarjana FISIP -UI, 2001. Penelitian Tentang : Kepuasan Pelanggan Puskesmas di Kota Bandung, Tim Peneliti dari Bandung Institute of Governance Studies / BIG, 2001. Penelitian Tentang : Kinerja Pelayanan Puskesmas di Indonesia, Tim Peneliti MENPAN dan Deutsche Gesellschaft Technische Zusammenarbeit/GTZ, 2003

UNDANG-UNDANG DAN PERATURAN PEMERINTAH Undang-Undang Nomor 11 Tahun 1990 tentang Susunan Pemerintah Daerah Khusus Ibukota Negara Republik Indonesia Undang-Undang Nomor 23 Tahun 1992 tentang Kesehatan

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Undang-Undang Nomor 22 Tahun 1999 tentang Pemerintahan Daerah Keputusan Menteri dalam Negeri Nomor 23 Tahun 1994 tentang Pedoman Organisasi dan Tata Kerja Pusat Kesehatan Masyarakat. Surat Keputusan Gubernur Kepala Daerah Khusus Ibukota Jakarta Nomor 3229 Tahun 1999 tentang Standarisasi Pelayanan Kesehata n Pada Puskesmas di Daerah Khusus Ibukota Jakarta. Peraturan Daerah Khusus Ibukota Jakarta Nomor 3 Tahun 1999 tentang Retribusi Daerah. Keputusan Gubernur Propinsi Daerah Khusus Ibukota Jakarta, Nomor 43 tahun 2000 tentang Petunjuk Pelaksanaan Pengelolaaan Administrasi Keuangan Puskesmas sebagai Unit Swadana Daerah. Surat Keputusan Gubernur Nomor 15 Tahun 2001 Tentang Puskesmas Swadana di Daerah Khusus Ibukota Jakarta. Naskah Kebijakan Dasar Puskesmas (Menuju Indonesia Sehat 2010) oleh Direktorat Jenderal Bina Kesehatan Masyarakat Departemen Kesehatan RI, tahun 2003

DOKUMEN-DOKUMEN Salinan dokumen ‘Laporan Tahunan Puskesmas Kecamatan Kebayoran Baru tahun 2005’ Salinan dokumen ‘Laporan Tahunan Puskesmas Kecamatan Kalideres tahun 2005’ Salinan dokume n ‘Laporan Tahunan Puskesmas Kecamatan Kemayoran tahun 2005’ Salinan dokumen ‘Standarisasi Pelayanan Puskesmas di DKI-Jakarta tahun 1999’

BAHAN BACAAN DARI INTERNET A.Ilker Soydan : http//www. Siemens.com ( Investigating the Effect of Account Receivable and Delivery Delay on the Profitability of a Medical Departement, Siemens Case) Henk akkermans and Kim van Oorschot , Eindhoven University of Technology Department of Technology Management : [email protected] , and [email protected] ( Developing a Balanced Scorecard with System Dynamics)

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Rueylin HSIAO, Assistant Professor Department of Decision Science NUS Business School, National University of Singapore : [email protected] (Modelling Meaning, Not Variables: Towards an Interpretative Modelling of System Dynamics) Frank Scoeneborn, Heidelberger Druckmaschinen AG-Germany : [email protected] (Linking Balanced Scorecard to System Dynamics)

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LAMPIRAN 1 Gambar CLD dan Umpan Balik R1-R4 dan B1-B8

LAMPIRAN 2 Persamaan Simulasi Komputer (Powersim)

LAMPIRAN 3 Data Inisial Stock Flow

LAMPIRAN 4 Data Validitas Instrumen

LAMPIRAN 5 Validasi Statistik Model

LAMPIRAN 6 Kuisioner

LAMPIRAN 7 Data Pendukung Tipologi Puskesmas